Pullman Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.5/5 2,900 reviews

Pullman Dubai Downtown - Image 1
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Description

Hotel extras

  • Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa

  • Rooms offer a spacious working desk with FREE Wi-Fi internet

  • Wellness center with swimming pool with direct Burj Khalifa views

  • Dedicated meeting space floor with a ballroom, two meeting rooms, and a private boardroom

  • Award-winning dinning and bar venues on-site.

Our accommodation(s)

Book this hotel
Room 1

Experience the Superior Twin room at our 5-star hotel in Business Bay. Enjoy a stunning city view in 32 sqm with a Smart TV with Netflix, Bluetooth system, minibar, and bathtub. Accommodates up-to 2 adults & 1 child or 3 adults.Free WiFi.Deposit Box.

  • Views:

    City View

Max. number of persons
3
Area
From 32 / 344 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 32 / 344 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View

Stay in the Deluxe King room at our 5-star hotel in Business Bay. Enjoy stunning canal views in 32 sqm with a Smart TV with Netflix, Bluetooth system, minibar, and bathtub. Accommodates up-to 2 adults & 1 child or 3 adults. Free WiFi.Safety deposit box.

  • Views:

    Lagoon view

Max. number of persons
3
Area
From 32 / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Experience the Deluxe Twin room at our 5-star hotel in Business Bay. Enjoy stunning canal views in 32 sqm with a Smart TV with Netflix, Bluetooth system, minibar, and bathtub. Accommodates up-to 2 adults & 1 child or 3 adults.Free WiFi.Safety deposit box.

  • Views:

    Lagoon view

Max. number of persons
3
Area
From 32 / 344 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Stay in the Executive King Room at our 5-star hotel in Business Bay. Enjoy unobstructed views of Burj Khalifa in a 32 sqm with a Smart TV with Netflix, minibar, and bathtub. Accommodates up-to 2 adults & 1 child or 3 adults. Free WiFi.Safety deposit box.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 32 / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Stay in the Executive Twin Room at our 5-star hotel in Business Bay. Enjoy unobstructed views of Burj Khalifa in a 32 sqm with a Smart TV with Netflix, minibar, and bathtub. Accommodates up-to 2 adults & 1 child or 3 adults. Free WiFi.Safety deposit box.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 32 / 344 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Deluxe Suite

Stay in our Deluxe Suite with club lounge access.Enjoy city,pool &partial canal views in a 64 sqm with a Smart TV with Netflix,separate living room and shower &bathtub.Accommodates up-to 2 adults &2 child or 3 adults & 1 child.Free WiFi.Safety deposit box

  • Views:

    City View

Max. number of persons
4
Area
From 64 / 688 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Premier Suite

Stay in our Premier Suite with club lounge access. Enjoy stunning canal views in a 61 sqm with a shower & bathtub, Smart TV, separate living room with guest washroom. Accommodates up-to 2 adults &2 child or 3 adults &1 child. Free WiFi.Safety deposit box.

  • Views:

    Lagoon view

Max. number of persons
4
Area
From 61 / 656 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Executive Suite by Roland-Garros

A suite has been redesigned to embody the Roland-Garros spirit,featuring tournament-inspired decor in a sporty-chic atmosphere,extending the immersive experience into the night.The themed suite is available for booking throughout the tournament.Safety box

  • Views:

    Lake View

Max. number of persons
4
Area
From 93 / 1001 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Presidential Suite

Stay in our Presidential Suite with club lounge access.Enjoy stunning canal views in a 125sqm with a shower & bathtub, Smart TV, living room, dinning area with pantry room.Accommodates up-to 2 adults &2 child or 3 adults &1 child.Free WiFi.Deposit Box.

  • Views:

    Lagoon view

Max. number of persons
4
Area
From 125 / 1345 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Hotel location

Pullman Dubai Downtown

Marasi Drive, Downtown, P O Box 413311
413311 DUBAI
United Arab Emirates

GPS:25.1872891, 55.2716534

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 340 rooms
  • 4 rooms for people with reduced mobility
  • 53 connecting rooms
  • 317 non-smoking rooms
  • 19 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portuguese
  • Russian

Reduced mobility Facilities

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Well-being

Lolita Rooftop Pool

  • Outside
  • On site

Fitness Center

  • On site

Sports and leisure

Squash court Additional charge

  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 94 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.4 m / 7.86 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking
  • Electric car recharging units 22 kVA
  • TESLA recharging units

Security

  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Accessible parking
Book

Couqley French Brasserie is a premium-casual French bistro with soulful cuisine, warm service, a golden rooster sculpture, central bar, and garden-inspired booths. Dress Code: Smart Casual.

Lolita Pool Bar & Lounge is the perfect spot to relax after a swim or sunbathing, with Miami vibes, stunning views of Burj Khalifa, cocktails, and shisha. Dress Code: Smart Casual, all attire styles are welcome.

Take a refreshing dip in our outdoor lap pool with views of the iconic Burj Khalifa, Downtown Dubai, and the Dubai Canal. Unwind in the Jacuzzi or rejuvenate in the sauna, steam rooms, and rainforest showers for a complete wellness experience.

Elevate your wellness in our state-of-the-art fitness center, featuring advanced cardio and strength-training equipment in a sleek, contemporary space. Floor-to-ceiling windows offer inspiring views of Downtown Dubai, energizing every session.

Wellbeings Holistic Healing Spa-where luxury meets purpose. Immerse in a spa journey that restores, rejuvenates, and reconnects. From traditional rituals to modern wellness therapies, every detail is designed to elevate your wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,900 reviews

Customer review rating 2.0/5

Michael F. A. Families - Confirmed reviews ALL

Dear Mr. Michael f. A., Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion or frustration you experienced regarding the billing during your stay. We understand your concerns. Please be assured that a member of our management team has already contacted you personally to clarify the discrepancy and provide a detailed explanation. We value your feedback and hope to have the opportunity to welcome you back for a more seamless stay in the future. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Abdulaziz A. Friends - Confirmed reviews ALL

Dear Mr. A., Thank you for your perfect 100/100 rating and for sharing your positive feedback with us. We are delighted to hear that you enjoyed our great location and excellent services, and that your stay was relaxing and enjoyable overall. We look forward to welcoming you back for another outstanding experience at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Kesih S. Families - Confirmed reviews ALL

Dear Ms. S., Thank you for your perfect 100/100 rating and for sharing your positive experience with us. We are delighted to hear that you had a very good stay and that you found your room comfortable, our location convenient, and our staff friendly with good service. We look forward to welcoming you back for another outstanding stay at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Falk K. Couples - Confirmed reviews ALL

Dear Falk K., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you had a wonderful experience and appreciate your recommendation. It is our pleasure to provide exceptional service in the heart of Dubai. Best regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Sachin A. Solo - Confirmed reviews ALL

Dear Sachin A., Thank you for your kind feedback and for taking the time to share your experience with us. We are absolutely delighted to hear that you enjoyed your stay and that you would love to stay with us again next time. Your words mean a great deal to our entire team. We look forward to welcoming you back for another wonderful stay at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Dear Mr. Michael f. A., Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion or frustration you experienced regarding the billing during your stay. We understand your concerns. Please be assured that a member of our management team has already contacted you personally to clarify the discrepancy and provide a detailed explanation. We value your feedback and hope to have the opportunity to welcome you back for a more seamless stay in the future. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Abdulaziz A. Friends - Confirmed reviews ALL

All in All, the stay was relaxing and enjoyable

Dear Mr. A., Thank you for your perfect 100/100 rating and for sharing your positive feedback with us. We are delighted to hear that you enjoyed our great location and excellent services, and that your stay was relaxing and enjoyable overall. We look forward to welcoming you back for another outstanding experience at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Kesih S. Families - Confirmed reviews ALL

We had a very good experience staying at Pullman Dubai Downtown. Comfortable room, very convenient, friendly staff and good service.

Dear Ms. S., Thank you for your perfect 100/100 rating and for sharing your positive experience with us. We are delighted to hear that you had a very good stay and that you found your room comfortable, our location convenient, and our staff friendly with good service. We look forward to welcoming you back for another outstanding stay at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Falk K. Couples - Confirmed reviews ALL

“Very nice hotel in the heart of Dubai. We had a wonderful stay and really enjoyed our time here. Highly recommended!”

Dear Falk K., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you had a wonderful experience and appreciate your recommendation. It is our pleasure to provide exceptional service in the heart of Dubai. Best regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Sachin A. Solo - Confirmed reviews ALL

I would love to be staying with this property next time.

Dear Sachin A., Thank you for your kind feedback and for taking the time to share your experience with us. We are absolutely delighted to hear that you enjoyed your stay and that you would love to stay with us again next time. Your words mean a great deal to our entire team. We look forward to welcoming you back for another wonderful stay at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Jon M. N. I. Friends - Confirmed reviews ALL

I had a wonderful stay at Pullman Dubai Downtown! The hotel was comfortable, elegant, and welcoming, and the overall service made my experience truly enjoyable. The staff were attentive and professional, making me feel well taken care of throughout my stay. I would especially like to commend Sir Chris from the Front Office Department for his outstanding hospitality and excellent customer service. He was very accommodating, friendly, and professional, and he went above and beyond to make my stay pleasant. Thank you to the entire Pullman team for a memorable experience. I would definitely recommend the hotel and look forward to staying here again!

Dear Jon M. N. I., Thank you so much for your glowing review and for taking the time to share such detailed and heartfelt feedback. We are absolutely delighted to hear that your stay was wonderful and that you enjoyed our comfortable, elegant, and welcoming atmosphere. It is especially rewarding to know that the service provided by our team, particularly Chris from the Front Office, made such a positive and lasting impression. We will be sure to share your kind words with him—he will be truly honored to know he went above and beyond to make your stay pleasant. Thank you for your high recommendation. We look forward to welcoming you back for another relaxing and memorable stay at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 1.5/5

Stephani D. Solo - Confirmed reviews ALL

Room was not well cleaned, everything is scuffed chipped and falling apart

Dear Ms. D., Thank you for sharing your feedback with us. We sincerely apologize for the condition of your room and the cleanliness concerns you raised during your stay. This is certainly not the standard we strive to uphold, and we deeply regret the inconvenience caused. Please be assured that a member of our management team has been in touch with you personally to address your concerns and discuss how we can make things right. We value your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Nicola M. Couples - Confirmed reviews ALL

We enjoyed our brief stay and would particularly like to mention a member of your comms team Praveen who went above and beyond to help us with an IT issue that we had.

Dear Nicola M., Thank you for taking the time to share your kind feedback following your stay with us. We are delighted to hear that you enjoyed your brief stay, and we are especially pleased to know that Praveen from our Communications team went above and beyond to assist you with your IT issue. We will be sure to share your appreciation with him, as recognition such as this is truly motivating for our team. We look forward to welcoming you back to Pullman Dubai Downtown for another enjoyable stay. Warm regards, Pullman Dubai Downtown

Customer review rating 4.0/5

Andrea M. Business - Confirmed reviews ALL

Excellent location, fairly good facility, not sufficient water pressure, no possibility to achieve regular Accor points at all venues, very uncountable pillows, excellent reception staff. Where's my welcome drink??

Dear Andrea M., Thank you for taking the time to share your detailed feedback following your stay with us. We sincerely apologize that several aspects of your experience did not meet the standards you expected from Pullman Dubai Downtown. We are pleased to know that you appreciated our excellent location, reception team, and overall facilities. However, we are truly sorry for the inconvenience caused by the insufficient water pressure, uncomfortable pillows, and the lack of attentiveness from our housekeeping team. Your comments have been shared with the relevant departments for review and improvement. Please also accept our sincere apologies regarding the welcome drink. We understand your disappointment and regret that this benefit was not inform during your check in which is digitally available in application. We are equally sorry that your experience with Accor benefits and points across our venues did not meet your expectations, and we appreciate you bringing this to our attention. We also acknowledge your comments regarding our sustainability messaging. While sustainability remains important to us, we understand that our communication may have felt excessive or caused discomfort, and your feedback will be taken into consideration. Finally, we are sorry that the quality and pricing of our food did not provide the value you expected. Your comments regarding both food quality and pricing have been shared with our culinary and management teams for further review. Thank you once again for your honest feedback. We sincerely regret the shortcomings you experienced and hope to have the opportunity to provide you with a much-improved experience on a future visit. Warm regards, Pullman Dubai Downtown

Customer review rating 5.0/5

Safia A. A. Families - Confirmed reviews ALL

Have one bad thing in the coredor carpet have bad smell

Dear Safia A. A. Thank you for your honest feedback and for rating us 10/10! We’re delighted to know you had an overall pleasant stay. We sincerely apologize for the unpleasant smell from the corridor carpet. We have shared your feedback with the concerned team for immediate attention and improvement. We truly appreciate you bringing this to our notice and hope to welcome you again soon. Warm Regards Pullman Dubai Downtown!

Customer review rating 5.0/5

Bala K. K. Friends - Confirmed reviews ALL

My stay was absolutely wonderful. My suite room was amazing with a great canal views, staff were very helpful.

Dear Bala K. K. Thank you for your wonderful feedback! We are delighted to hear that you had an absolutely wonderful stay and enjoyed your amazing suite with its great canal views. It is also lovely to know that our team was helpful and attentive throughout your stay. We truly appreciate your kind words and look forward to welcoming you back for another memorable experience. Regards, Pullman Dubai Downtown

Customer review rating 5.0/5

Fabio L. Couples - Confirmed reviews ALL

Staff are very accommodating. Beautiful hotel.

Dear Mr. Fabio L., Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our delicious food, clean rooms, and beautiful hotel. It’s especially pleasing to know that our welcoming and accommodating staff made your stay even more enjoyable. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm Regards, Pullman Dubai Downtown!

Customer review rating 5.0/5

Chiduku H. Families - Confirmed reviews ALL

I enjoyed my stay the staff was very helpful from the day we got to the hotel until our last we promised them we are coming back and we will. Please make a pay rise for Obaid he is so good, helpful , experienced and respectful.

Dear Chiduku H., Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay and that our team was helpful and welcoming throughout your visit. We truly appreciate your special recognition of Obaid. We’re pleased to know that his helpfulness, experience, and respectful service made such a positive impression. We will certainly share your kind feedback with him and our management team. We look forward to welcoming you back again soon! Warm regards, Pullman Dubai Downtown

Customer review rating 4.5/5

Baxter L. Families - Confirmed reviews ALL

No problems with checking in. With our room ir check out process

Dear Baxter L. Thank you for your kind feedback! We’re delighted to hear that you had a smooth experience with both the check-in and check-out processes. It was our pleasure to welcome you to Pullman Dubai Downtown, and we look forward to hosting you again on your next visit! Warm regards, Pullman Dubai Downtown

Customer review rating 5.0/5

Abderrahman B. Business - Confirmed reviews ALL

A truly enjoyable stay from start to finish. The team was welcoming, attentive and professional throughout. The room was comfortable and well maintained, and the overall quality of service was excellent. I would be very happy to stay again and highly recommend the hotel.

Dear Abderrahman B., Thank you for your kind words regarding your recent stay at Pullman Dubai Downtown. We are delighted to hear that you found our team welcoming and the overall service to be excellent. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Pullman Dubai Downtown Team

Customer review rating 4.5/5

Raewyn R. Solo - Confirmed reviews ALL

Room was great. Staff were really helpful.

Dear Ms. R., Thank you for your excellent 90/100 rating and for sharing your positive feedback. We are delighted to hear that you had a very comfortable stay, enjoyed your great room, and found our staff really helpful. We look forward to welcoming you back for another wonderful experience at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Vadim R. Solo - Confirmed reviews ALL

I only spent one night at the hotel, but it was enough time to fully appreciate it. The rooms are wonderful, the location is convenient (Dubai Mall is within walking distance), and the staff is wonderful and helpful.

Dear Mr. R., Thank you for your perfect 100/100 rating and for sharing your positive experience with us. We are absolutely delighted to hear that even though your stay was only for one night, you were able to fully appreciate our great location, fresh hotel, lovely pool, and wonderful staff. It is also great to know that you found the rooms wonderful and the location convenient with Dubai Mall within walking distance. We look forward to welcoming you back for a longer stay in the future. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Daria B. Friends - Confirmed reviews ALL

Absolutely enjoyed our stay! The service was fantastic, the room was cozy and comfortable, and the food was delicious. We had a wonderful experience and would definitely recommend this hotel!

Dear Daria, Thank you for taking the time to share such wonderful feedback following your stay with us. We are delighted to know that you had an amazing staycation and enjoyed the comfort of your room, our delicious food, and, most importantly, the warm and attentive service from our team. Your perfect scores across the different aspects of your stay are truly appreciated. We are especially pleased to hear your kind mention of Jessie from our Marketing team. We will certainly share your appreciation with her and the wider team, as recognition like yours is a great motivation for us. Thank you once again for recommending Pullman Dubai Downtown. It was our pleasure to have you with us, and we look forward to welcoming you back for another wonderful staycation soon. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Deepna P. Business - Confirmed reviews ALL

Amazing hospitality and great staff. Would stay everytime i visit here.

Dear Deepna, Thank you for sharing your wonderful feedback and for recommending Pullman Dubai Downtown. We are delighted to know that you enjoyed our convenient location, vibrant outlets, and the warm hospitality of our team. It is especially pleasing to hear your recommendations for Cocina Tres, Honeycomb Hi-Fi, and the service at Couqley. We also truly appreciate your constructive feedback regarding the vegetarian breakfast options, Wi-Fi, and ease of access. Your comments have been noted and will be shared with the respective teams as we continuously work to enhance our guests’ experience. Thank you once again for your kind recommendation. We look forward to welcoming you back to Pullman Dubai Downtown on your next visit to Dubai. Warm regards, Pullman Dubai Downtown Team!

Customer review rating 4.5/5

Matthieu J. Families - Confirmed reviews ALL

Service impeccable.

Cher Matthieu J., Nous vous remercions sincèrement pour vos commentaires élogieux concernant notre service. C'est un plaisir de savoir que votre expérience a été à la hauteur de vos attentes. Nous espérons vous accueillir à nouveau très bientôt. Cordialement, Pullman Dubai Downtown

Other web-users rate our hotel

  • 1,464 reviews 9.4/10 Location
  • 1,822 reviews 8.1/10 Room
  • 3,691 reviews 9.3/10 Service
  • 27 reviews 8.9/10 WiFi
  • 1,088 reviews 8.7/10 Breakfast
  • 818 reviews 7.6/10 Cleanliness

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