Mercure Riyadh Al Anoud 4 stars

Customer review rating (ALL Rating) 4.6/5 810 reviews

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Description

Hotel extras

  • Rooftop Pool

  • Free High Speed WiFi

  • 3 Fully Equipped Meeting Rooms

  • Rooftop Gym and Spa

  • 3 Dining Outelts

Our accommodation(s)

Book this hotel
Room 1

Superior room with twin bed, 50 inches LED TV. Free WIFI, Minibar, safety box, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    City View

Max. number of persons
2
Area
From 27 / 290 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray
  • Doorways provide 32” clear width
  • Braille and tactile room number signage
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Flashing door knock sensor or door bell

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 27 / 290 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View

Privilege room with king size bed , 50 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    City View

Max. number of persons
2
Area
From 29 / 312 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray
  • Doorways provide 32” clear width
  • Braille and tactile room number signage
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Flashing door knock sensor or door bell

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Privilege room with twin bed, 50 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    City View

Max. number of persons
2
Area
From 33 / 355 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • 36” wide route down middle of beds (in rooms with two beds)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray
  • Doorways provide 32” clear width
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • At least one closet rod no higher than 48” above floor
  • Built in visual fire alarm
  • Flashing door knock sensor or door bell

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Junior suite with king size bed and living room , 50 inches LED TV. Free WIFI, 2 Sofa's, Minibar, safety box, hairdryer, coffee & tea making facilities and bathroom with separate shower and bathtub.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 36 / 387 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray
  • Doorways provide 32” clear width
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • At least one closet rod no higher than 48” above floor
  • Built in visual fire alarm
  • Flashing door knock sensor or door bell

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Hotel location

Mercure Riyadh Al Anoud

RCRA 3298, Building No. 3298, Al Balsam Street, Al Murabba District
12612 RIYADH
Saudi Arabia

GPS:24.66416, 46.70143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • KING KHALID INTL Additional charge
  • RUH Additional charge

Accessibility

Wheelchair accessible hotel

Pets

Pets not allowed

In hotel

Hotel informations

  • 135 rooms
  • 2 rooms for people with reduced mobility
  • 135 family rooms
  • 9 connecting rooms
  • 108 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • Arabic
  • English

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Currency exchange

  • Currency exchange

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

3 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Tourist guide for families

Well-being

La Maison Pool

  • Covered
  • On site

Mercure Fitness Center

  • On site
  • Sauna room
  • Massage Additional charge

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 45 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3 m / 9.84 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Parking with security service
  • Sprinkler
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

PARKING 2

GPS:24.66416, 46.70143

Parking information

  • On site
  • Indoor parking
  • Private
  • 25 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3 m / 9.84 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Parking with security service
  • Sprinkler
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

LES BERNACHES

elegant, rustic dining place and atmosphere which make it poplar for individuals whom are seeking style. All day dining restaurant, open buffet for breakfast, lunch and dinner on Ala Carte, throughout the week.

Cooking style
International
Capacity
80
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool
  • Takeaway Meals
  • Private lounge

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

elegant, rustic dining place and atmosphere which make it poplar for individuals whom are seeking style. All day dining restaurant, open buffet for breakfast, lunch and dinner on Ala Carte, throughout the week.

LA MAISON CAFÉ

La Maison Lounge Cafe presents breathtaking views, relaxing atmosphere, endless felling of sky and stars along with collection and culinary highlights. Admire beautiful sunset views while enjoying a dinner of international and middle eastern dishes.

Bar Type
POOL SIDE SNACK BAR
Capacity
50

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

La Maison Lounge Cafe presents breathtaking views, relaxing atmosphere, endless felling of sky and stars along with collection and culinary highlights. Admire beautiful sunset views while enjoying a dinner of international and middle eastern dishes.

Located on the rooftop floor level, children under 16 years of age must be supervised at all the time by their parents

Located on the rooftop floor, the Fitness Centre features state-of-the-art equipment and the expert services of our personal trainers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  810 reviews

Customer review rating 4.5/5

Amr Z. Business - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you had a comfortable experience and found your stay to be excellent. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Riyadh Al Anoud

Customer review rating 4.0/5

Egemen K. Business - Confirmed reviews ALL

Dear guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and cleanliness. We understand the importance of flexibility for business travelers and are glad our front desk manager was able to assist you during your early check-in request. Goodbye and best regards, Mercure Riyadh Al Anoud

Customer review rating 0.5/5

Burc A. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Falah A. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Feda A. S. Business - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you had a comfortable experience and found your stay to be excellent. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Riyadh Al Anoud

Customer review rating 4.0/5

Egemen K. Business - Confirmed reviews ALL

W ehad difficult for early chekin no reason given our flight came early, but front deks manager resolved it. When there is availabilitt customer shall be accepted especially if they travelling for business . We appreicate support given

Dear guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and cleanliness. We understand the importance of flexibility for business travelers and are glad our front desk manager was able to assist you during your early check-in request. Goodbye and best regards, Mercure Riyadh Al Anoud

Customer review rating 0.5/5

Burc A. Business - Confirmed reviews ALL

Sorry but early in the morning a construction started in the morning and it continued the whole day! Knock knock knock!

Customer review rating 0.5/5

Falah A. Business - Confirmed reviews ALL

There was constant noise in the building due to repair and maintenance work, both in the morning and evening. In addition, the air conditioning was not cooling properly, and the room was very hot. Unfortunately, I did not feel comfortable during my stay.

Customer review rating 3.5/5

Feda A. S. Business - Confirmed reviews ALL

In the restaurant. There is an outdoor area where people are allowed to dine and smoke. I personally believe that this should not be permitted but at least please remove the table next to the door as it allows smoke to get into the building. Also, the shower in my room is leaking and the toilet seat has a crack in it

Customer review rating 2.0/5

Tariq A. Business - Confirmed reviews ALL

At the time of my stay, there was huge noise from the construction going on next door to the hotel, it was unbearable noise It is a good idea to either not occupy the rooms facing the project, at at least warn guests about this problem before check-in The good: The hotel is perfect Areas for improvement: 1- staff training: at check-in, the receptionist was NOT able to (in the beginning) charge my room fee showing in my All app, his price showed a higher price than my booking, it took him time to solve the problem, but at 3am check-in this was not a good excuse for him to delay my check-in, especially that I am a gold member. 2- staff training: when I requested late check-out, the receptionist was going to charge me half a day fee, although I am a gold member, he fixed this later on.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Riyadh Al Anoud. We sincerely apologize for the disturbances caused by the construction noise from the adjacent project. We understand how disruptive this can be and appreciate your suggestion to inform guests about such circumstances in advance. We also value your comments regarding our staff's performance. Training is a continuous process, and we strive to enhance our team's efficiency to ensure a seamless experience for all guests, especially our valued gold members. Your insights about the check-in process and late check-out request will be taken into account as we work to improve our service standards. We are pleased to hear that you found our hotel to be perfect, and we hope to have the opportunity to welcome you back in the future to provide a more satisfactory experience. Warm regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Sultan A. Business - Confirmed reviews ALL

Everything was perfect especially the perfume used in the hotel. The one thing i didn't like is that the elevators are not equipped with AC.

Dear Guest, Thank you for your kind words regarding your stay and your appreciation of the hotel's ambiance. I appreciate your feedback regarding the elevators, as it is important for us to know how we can enhance the guest experience. Goodbye, Mercure Riyadh Al Anoud

Customer review rating 4.5/5

Fawaz A. Families - Confirmed reviews ALL

The staff are very keen, helpful and organised

Dear Guest, Thank you for your positive feedback regarding our staff. We are delighted to hear that you found them to be helpful and organized. Your satisfaction is our priority, and we appreciate your kind words. Goodbye, and best wishes, Mercure Riyadh Al Anoud

Customer review rating 4.5/5

Abdulrahman A. Solo - Confirmed reviews ALL

It was an excellent stay. Employees there who i dealt with were cooperative and welcoming and welling to help every where such as reception and resturant i can remember mr. Waly ibraheem and Ahmad Algamdi.

Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that you had an excellent stay and that our team members, including Mr. Waly Ibraheem and Ahmad Algamdi, provided you with cooperative and welcoming service. Your kind words are greatly appreciated. Best regards, Mercure Riyadh Al Anoud

Customer review rating 2.5/5

Ahmed Y. D. A. M. Business - Confirmed reviews ALL

Shower was broken Bathroom drain was blocked Breakfast need reconsideration Room was somehow dirty Staff were not so helpful

Dear Guest, Thank you for sharing your feedback. I regret to learn about the inconvenience you faced during your stay, particularly with the shower, bathroom condition, breakfast selection, and staff assistance. Your comments are valuable, and I appreciate your insights as we strive to improve our services. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Hisham S. Business - Confirmed reviews ALL

Excellent experience at Mercure Hotel! The staff were very welcoming and friendly, the location was perfect, and the overall atmosphere was wonderful. A great place to stay and enjoy the city. Highly recommended!

Dear guest, Thank you for your kind words regarding your recent stay at Mercure Riyadh Al Anoud. We are delighted to hear that you found our staff welcoming and enjoyed our prime location and atmosphere. We appreciate your recommendation and look forward to welcoming you back in the future. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Mohammed A. Solo - Confirmed reviews ALL

Well located hotel with very helpful and respectfull staff

Dear Guest, Thank you for your kind words regarding our location and the helpfulness of our staff. We are delighted to know that you enjoyed your stay and appreciate your recognition of our team's efforts. Goodbye, Mercure Riyadh Al Anoud.

Customer review rating 3.5/5

Mae C. B. Couples - Confirmed reviews ALL

We choose our stay to celebrate in advance my husband’s bday sinced we have our weekends off The bed is comfortable, but my request for a small birthday cake wasn't fulfilled. Despite this, we managed to relax and enjoy our stay. However, the breakfast options are quite limited but on the second day with fried rice is superb as asian people likes it😅. It takes a long time to get an answer when calling the housekeeping extension number. Additionally, the check-out reminder is too early, and calling on the phone too early is annoying.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found your accommodations comfortable and enjoyed the pleasant ambiance. However, we regret that your request for a birthday cake was not met, and we appreciate your understanding in this matter. Your comments about the breakfast options and the timeliness of our housekeeping services are valuable to us, and we will certainly take them into consideration as we strive to enhance our guest experience. Regarding the check-out reminder, we aim to ensure a smooth departure for our guests, and we appreciate your input on this. We hope to welcome you back in the future for another enjoyable stay. Goodbye, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Audallah A. Couples - Confirmed reviews ALL

I would like to thank the Saudi reception staff for their warm hospitality.

Dear Guest, Thank you for your kind words regarding our friendly staff and the overall atmosphere of our hotel. We are delighted to hear that you enjoyed your stay and appreciated the hospitality provided by our reception team. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Mamoun A. Families - Confirmed reviews ALL

the hotel is very clean, and the staff is very helpful

Dear Guest, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you appreciated our location, cleanliness, and the helpfulness of our staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Tahani A. Solo - Confirmed reviews ALL

The front desk staff were extremely accommodating and respectful. The booked room was clean and spacious.

Dear Guest, Thank you for your kind words regarding our accommodating front desk staff and the cleanliness of your room. We are delighted to hear that you found your stay comfortable and spacious. Your feedback is greatly appreciated. Best regards, Mercure Riyadh Al Anoud

Customer review rating 5.0/5

Hakim A. Business - Confirmed reviews ALL

Nice clean, beautiful customer service very nice staff in the front desk

Dear Guest, Thank you for your kind words regarding the cleanliness of our hotel and the service provided by our front desk staff. We are pleased to know that you had a positive experience during your stay. Your feedback is greatly appreciated. Goodbye, Mercure Riyadh Al Anoud

Customer review rating 4.5/5

Abdullah A. Couples - Confirmed reviews ALL

The team was really welcoming and very accommodating

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our service welcoming and accommodating, and that your experience was relaxing and comfortable. Your kind words motivate us to continue providing excellent service. Goodbye, Mercure Riyadh Al Anoud

Customer review rating 4.5/5

Jefsel M. M. Solo - Confirmed reviews ALL

Well located, close to the metro station and near Lulu Hypermarket, making shopping and access to restaurants very convenient. I think the pool timings for men and the check-in time could be improved.

Dear Guest, Thank you for your positive feedback regarding our location and convenience. We appreciate your suggestions concerning the pool timings and check-in process, as we continually strive to enhance our guest experience. Best regards, Mercure Riyadh Al Anoud

Customer review rating 4.5/5

Arafa M. H. Families - Confirmed reviews ALL

I use Mercure beforehand especially in Khobar So I choose based on Experience

Dear Guest, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that our location and comfort met your expectations, and we appreciate your loyalty to the Mercure brand. Goodbye, Mercure Riyadh Al Anoud

Other web-users rate our hotel

  • 366 reviews 9.6/10 Location
  • 406 reviews 8.5/10 Room
  • 823 reviews 9.2/10 Service
  • 22 reviews 6.8/10 WiFi
  • 300 reviews 9.2/10 Cleanliness
  • 274 reviews 8.3/10 Breakfast
  • 214 reviews 9.6/10 Vibe
  • 125 reviews 8.5/10 Amenities

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