Novotel Riyadh Al Anoud

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Novotel Riyadh Al Anoud 4 stars

Customer review rating (ALL Rating) 4.1/5 611 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Swimming pool

  • Free WIFI

  • Fitness facilities

  • Family rooms

  • Meeting facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Riyadh Al Anoud

9033, King Fahd Road Tower 1, P.O. Box 2370
12214 OLAYA, RIYADH
Saudi Arabia

Telephone +966 11 288 2323

Fax +966 11 288 2424

Contact email

  • By plane

    KING KHALED INTL At 32km / 19.89 miles - Shuttle paying

GPS:24.707773, 46.674685

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

LA CROISETTE

Tantalizing gastronomy, elegant ambience and flawless service distinguish Novotel Riyadh Al Anoud's "La Croisette" restaurant. At " La Croisette" savour an array of dishes from our international buffet

Our accommodation(s)

Novotel Riyadh Al Anoud's spacious and elegantly appointed guest rooms and suites, bathed in natural light through a unique architectural design offer space and functionality amid fine furnishing and luxurious fabrics.

Our guest reviews

Our guest reviews for
Novotel Riyadh Al Anoud

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  611 reviews

TripAdvisor Rating  3.5/5  403 reviews

Excellent location

Customer review rating 3.0/5

Bashar Business - Confirmed reviews ALL

I have stayed here many times. I have noticed the below during my last stay Seems that being a Gold member of Accor has no value what so ever The hotel is in need of a renovation as the rooms look old and worn out Finally, and this is true with all Novotel rooms, lighting is very low

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

Baaad Stay

Customer review rating 0.5/5

Hasan A. Couples - Confirmed reviews ALL

The check-in process was not professional , complexity in everything

Dear Hasan A., Thank you for taking the time to tell us about your experience at the Novotel Riyadh Al Anoud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Very well located, calm place and overall it was a good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

A good trip … room could benefit from additional light within and sockets near (no sockets near bed) Bed mattress is stiff

Dear Valuable Guest, We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Good,simply good

Customer review rating 4.5/5

Ettore E. A. Business - Confirmed reviews ALL

Business hotel Friendly staff

Dear Valuable Guest, We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Very Bad

Customer review rating 0.5/5

Wasem A. Families - Confirmed reviews ALL

Didn’t match Novotel standards

Dear Wasem A., Thank you for taking the time to tell us about your experience at the Novotel Riyadh Al Anoud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Good stay

Customer review rating 3.5/5

Bashayer B. Business - Confirmed reviews ALL

The room was old

Dear Bashayer B., Thank you for taking the time to tell us about your experience at the Novotel Riyadh Al Anoud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Good location hotel

Customer review rating 3.0/5

Mohamed H. Solo - Confirmed reviews ALL

Room was old and inspire my membership in Accor Gold , I toke very poor view room

Dear Mohamed E., Thank you for taking the time to tell us about your experience at the Novotel Riyadh Al Anoud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Need to have better training to front desk staff

Customer review rating 2.0/5

Donal Business - Confirmed reviews ALL

I was supposed to get discount on my reward points redemption but staff was unaware about procedures and nobody was around staff to take action. Hence I ended with paying without discount

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

Well located but terrible food

Customer review rating 2.5/5

Abdulrahman L. Business - Confirmed reviews ALL

My stay was comfortable but the food in both the room service and the restaurant was terrible. I also was annoyed by the differrent room rate between the app and the reception. One receptionest gave the same rate while the other gave me a differrent rate. They seem to lack training.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

Great

Customer review rating 5.0/5

Arwa A. Families - Confirmed reviews ALL

Was great

Dear Arwa a., We very much appreciate your comments regarding your stay at Novotel Al Anoud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Very bad experience

TripAdvisor rating 1.0/5

AAD19670 Business - TripAdvisor review

I’m Gold member !! Unfortunately i didn’t get any additional benefits !! While the Golden members should get special service .. Do you have any enhancement plan ? I’m ready to share my experience if you need . Thanks ,,

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

Customer review rating 0.5/5

Basel Business - Confirmed reviews ALL

Very bad service and employees. Corner room with nosunlight. Dirty hotel and corridors.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

Comfy room, excellent location and such a great staff

Customer review rating 4.0/5

Adnan S. Business - Confirmed reviews ALL

I prefer to stay at Novotel Alanoud, although I have the option to choose any other hotel. I travel frequently and I always feel the euphoria upon checking in at the lobby

Dear Valuable Guest, We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Well located

Customer review rating 4.5/5

Dina A. Business - Confirmed reviews ALL

Great service

Dear Ms., Dina We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Good stay and well locates

Customer review rating 5.0/5

Harris Solo - Confirmed reviews ALL

Very good location and nearby hotel, traffic jam was happened daily basis

Dear Harris, We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Customer review rating 5.0/5

Ahmad Solo - Confirmed reviews ALL

Excellent experience, clean and spacious rooms. Breakfast buffet was above average

Dear Mr. Ahmed, We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Customer review rating 4.5/5

Riadh Business - Confirmed reviews ALL

Was very good

Dear Mr, Riyadh, We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Below our expectations

TripAdvisor rating 2.0/5

alsudairy1959 TripAdvisor review

The room was not ready until almost 9:00 pm and was not very clean. Furthermore, when we wanted late check out we couldn’t not get. This is totally unacceptable. We checked in late because the room was not ready and we would appreciate an apology or late check out. The failed to meet the minimum expectations.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

Bad stay

TripAdvisor rating 1.0/5

meedo054 Business - TripAdvisor review

It was unexpected, Even I am A gold member but i did not get my benefits. When I arrive even after 3 PM Take my room late its ok they gave me coffee as an apology but when I take my room after one hour the housekeeping enter to my room with out any notice they said that they thought the room was empty when I spoke to the reception they promise me for a suite as an apology for there mistake but they did not keep there promise.( I stayed for 3 Nights waiting for there promise) about the breakfast I booked for 2 adults when we went to the breakfast they try to not accept they told me that I booked for one only. Also the worse thing happened there was no water in the bathroom at Sunday mooring. There also many thing going with me but I will keep it short. I will not book again in this hotel also I am thinking about to stop using All accor hotels again.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

This hotel needs a deep refurb urgently ... not only about furniture but also about service as well

TripAdvisor rating 1.0/5

333philippe Solo travel - TripAdvisor review

Apart from the lobby which is modern everything is so old in this hotel. From scratched carpets in the corridors to scratched carpets in your room, stains all over the carpets, old furniture within the bedroom, very old fashioned bathroom with a beautiful shower curtain like my grand mother style... did not feel the bathroom and the room was clean This hotel is located on kings road and is really noisy with the traffic 24/7 Service : poor from check in to check out. Left my room at 11.30 one day (the house keeper was right in front of my room when I left) and back at 5.30 PM, the room hadn't been cleaned ... Restaurant : closed Wifi : OK Sanitary : very below ALL/ACCOR standards. I met people in the lobby and the elevator without any mask. You have to look everywhere around to find some sanitary gel Bar : 20 mn to get a fruit juice ( 3 clients in the bar). No comment View : fantastic as it is located right in font the kingdom tower For sure I will never come back again in this hotel

Dear philippe, Thank you for taking the time to tell us about your experience at Novotel Al Anoud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

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