Novotel Suites Riyadh Olaya 4 stars

Customer review rating (ALL Rating) 4.2/5 192 reviews

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Novotel Suites Riyadh Olaya - Image 1
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Olaya Main Street, PO Box 2689, Olaya Main Street, 12221 RIYADH, Saudi Arabia

Description

Hotel extras

  • Indoor swimming pool

  • Spa and fitness facilities

  • Microwave & small fridge in all rooms

  • Kitchenettes in suites

  • Free WIFI

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with King Size Bed

Photo out of - Superior Room with King Size Bed

Spacious Superior room with a king size bed. Elegantly decorated with a "Lazy Chair", LCD TV, In-Room Safe, Iron & Ironing board, coffee & Tea Facilities, and a microwave. Estimated size 32-36m2

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 35 m² / 376 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Spacious Superior room with two double beds. Elegantly decorated with a "Lazy Chair", LCD TV, In-Room Safe, Iron & Ironing board, coffee & Tea Facilities, Estimated size 32-36m2

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Superior Suite with 1 Kingsize Bed and separate Living Room

Photo out of - Superior Suite with 1 Kingsize Bed and separate Living Room

Spacious suite with a sepeperate living area that includes sofa bed, and a "Lazy Chair". Two TV sets with international channels, coffee & tea facilities, In-Room Safe, Iron & Ironing board, and a kitchenette with hot plate.

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Kettle
  • Microwave
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Spacious Superior Suite with Kitchenette and Sofa bed

Non contractual photo

  • 3 pers. max
  • Bedding 1 x Double bed(s)
See availabilities

Hotel location

Novotel Suites Riyadh Olaya

Olaya Main Street, PO Box 2689, Olaya Main Street
12221 RIYADH
Saudi Arabia

GPS:24.684311, 46.690333

Telephone
Fax +966 11 293 3598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service
  • KING KHALED INTL Additional charge
  • RUH Additional charge
  • RUH Additional charge
  • RIYADH Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 115 rooms
  • One room for people with reduced mobility
  • 33 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-out

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Swimming pool

  • Covered

Hcare

  • On site
  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Max Limited Height: 0.3 m / 9.8 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

LA MODE CAFE RESTAURANT

Photo out of - LA MODE CAFE RESTAURANT

Cooking style
International
Capacity
70
Accessibility
Accessible service
12221 Riyadh, Saudi Arabia

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card

Steam rooms, saunas, Moroccan scrub bath and massage rooms offering guests serenity and soothing sanctuary

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  192 reviews

Customer review rating 5.0/5

Mahmoud A. Business - Confirmed reviews ALL

Dear Mahmoud A., Thank you for your kind feedback regarding our location and the comfort of your stay. We are pleased to hear that our receptionist provided friendly and cooperative service. Your positive remarks are greatly appreciated. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 5.0/5

Arfat U. A. Business - Confirmed reviews ALL

Dear Arfat U. A., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team, especially Thamer, contributed positively to your experience. Your feedback inspires us to continue providing outstanding service. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 4.0/5

Endre R. Business - Confirmed reviews ALL

Dear Endre R., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our staff to be friendly and enjoyed the spaciousness of your room. However, we sincerely apologize for the maintenance issues you encountered, including the bathroom fixtures and cleanliness concerns. We appreciate your comments, as they help us to continually improve our services. Please be assured that we take cleanliness very seriously and will address your concerns with our housekeeping team. We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 5.0/5

Dipak K. S. Business - Confirmed reviews ALL

Dear Dipak K. S., Thank you for your positive feedback. We are delighted to hear that you found our location convenient and enjoyed your comfortable stay. Your kind words regarding our staff are greatly appreciated, as they strive to provide exceptional service. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 4.0/5

Hamad A. Business - Confirmed reviews ALL

Dear Mr. A., Thank you for your positive feedback. We appreciate your comments regarding room service and will take your observations into account to enhance our team's efficiency and guest experience. Best regards, Novotel Suites Riyadh Olaya

Dear Mahmoud A., Thank you for your kind feedback regarding our location and the comfort of your stay. We are pleased to hear that our receptionist provided friendly and cooperative service. Your positive remarks are greatly appreciated. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 5.0/5

Arfat U. A. Business - Confirmed reviews ALL

Thamer is Amazing, went above and beyond to serve, everyone at the Reception and Bell Boy were very courteous

Dear Arfat U. A., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team, especially Thamer, contributed positively to your experience. Your feedback inspires us to continue providing outstanding service. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 4.0/5

Endre R. Business - Confirmed reviews ALL

The staff were very friendly and the rooms were big and nice. They were dated and the bathroom had some issues, such as a loose faucet, broken details and a shower that was difficult to set to shower head, as opposed to the overhead shower. Also, the usual issue with cups not being washed, but just rinsed, is a disgusting hotel cleaner trend, and I'm very much repulsed by it.

Dear Endre R., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our staff to be friendly and enjoyed the spaciousness of your room. However, we sincerely apologize for the maintenance issues you encountered, including the bathroom fixtures and cleanliness concerns. We appreciate your comments, as they help us to continually improve our services. Please be assured that we take cleanliness very seriously and will address your concerns with our housekeeping team. We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 5.0/5

Dipak K. S. Business - Confirmed reviews ALL

The hotel is truly of International Standards. Staff members are really amazing

Dear Dipak K. S., Thank you for your positive feedback. We are delighted to hear that you found our location convenient and enjoyed your comfortable stay. Your kind words regarding our staff are greatly appreciated, as they strive to provide exceptional service. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 4.0/5

Hamad A. Business - Confirmed reviews ALL

Room service need more experience

Dear Mr. A., Thank you for your positive feedback. We appreciate your comments regarding room service and will take your observations into account to enhance our team's efficiency and guest experience. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 1.5/5

Saif K. Families - Confirmed reviews ALL

My one-night stay was comfortable overall. I would like to thank Mr. Ali at the reception for upgrading my room and Mr. Toriqul and the housekeeping team for providing excellent service during my stay. However, there were a few issues that made the overall experience disappointing. The hotel does not offer valet parking and no available parking slot in front of the hotel, which was inconvenient. More importantly, there was a pricing discrepancy between the ALL Accor application and the hotel’s reservation system. As advised by Mr. Ali, I settled my payment accordingly. However, during checkout, Mr. Al Turki requested an additional payment that did not match the discounted rate shown in the ALL Accor application. After approximately 30 minutes of clarification, the reception team confirmed that the discounted pricing from the ALL Accor application had not been transferred correctly to the hotel’s system. I believe this is an issue that ALL Accor should address to ensure that promotional rates and member discounts are accurately reflected in hotel reservation systems. Resolving this would help prevent unnecessary delays and provide a smoother check-in and check-out experience for guests.

Dear Saif k., Thank you for sharing your feedback regarding your recent stay with us at Novotel Suites Riyadh Olaya. We are pleased to hear that you found your stay comfortable and appreciate your kind words about our team members, Mr. Ali and Mr. Toriqul. We acknowledge your concerns regarding the lack of valet parking and the inconvenience faced due to the parking situation. Additionally, we sincerely regret the confusion experienced during your checkout related to the pricing discrepancy. Your observation regarding the transfer of promotional rates from the ALL Accor application to our system has been duly noted. This aspect is indeed crucial for enhancing our guests' experiences, and we appreciate your input on this matter. We strive to improve continuously and your comments will assist us in addressing these issues effectively. Thank you once again for your valuable feedback. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 5.0/5

Dipak K. S. Business - Confirmed reviews ALL

All staff members are very much helpful, well behaved and courteous

Dear Dipak K. S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and our staff attentive. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 4.0/5

Chau H. C. L. Business - Confirmed reviews ALL

Spacious and clean room. Hospitable staff, especially Front Desk. Amenities within walking distance.

Customer review rating 1.5/5

Mr K. Business - Confirmed reviews ALL

Observations: 1. No full or spare toilet paper rolls on day of arrival. Existing one had about 1/4 left, no spare roll available. Worse part, it was the same even after the room was cleaned the next day. 2. No dental kit provided. Called reception to ask. Waited more than 40min. Called again, was told dental kits are not provided in the hotel. It would have been better if they called back sooner to inform. I had to go out and buy. 3. No glasses or cups in the bathroom for holding toothbrush, or rinsing purposes. 4. One tissue box for the whole suite. Overall, incredibly sub-standard.

Customer review rating 3.5/5

Vibin T. Business - Confirmed reviews ALL

I feel hotel need to go under renovation, especially bathrooms. Need improvement on Breakfast quality.

Customer review rating 5.0/5

Mohamed S. Solo - Confirmed reviews ALL

It was amazing , all went well and will be back inshala next month

Customer review rating 3.0/5

Mohammad F. A. H. Business - Confirmed reviews ALL

room service need to be improved

Customer review rating 4.5/5

Ritesh G. Business - Confirmed reviews ALL

Good facilities and extremely clean

Dear Ritesh G., Thank you for your positive feedback. We are delighted to hear that you found our facilities to your satisfaction and appreciated the cleanliness of our hotel. Your kind words motivate our team to continue delivering exceptional service. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 3.5/5

Jan P. Business - Confirmed reviews ALL

As a very regular Accor member I took advantage of a much better than usual price to book my stay with you after a relatively long absence. To be honest, I was underwhelmed by the experience, and I am not sure why this property is usually more expensive than Novotel Al Anoud or Mercure (or even Ibis). Even though I highly appreciated the upgrade to a suite, I found this room to be large, but dated. Room service was mediocre (e.g. shower gel wasn't filled up for the entire week, in-room dining trays weren't removed until 12+ hours later). The gym was very poorly fitted, and the live egg cooking station in the morning was removed (although thankfully I was able to ask for orders). The location is very good, in the middle of Olaya, close to multiple landmarks in Riyadh, easy to get taxi, and even close to the Metro station.

Dear Jan P., Thank you for sharing your feedback regarding your recent stay at Novotel Suites Riyadh Olaya. We appreciate your loyalty as a regular Accor member and value your insights. I am pleased to hear that you found our location convenient; however, I regret that your experience did not meet your expectations. We strive to provide well-maintained accommodations, and it is concerning to learn that you found your suite dated. Your comments regarding room service and the gym facilities have been noted, as we continuously seek to enhance our services. While we do our best to ensure all amenities are replenished promptly, I apologize for any oversights during your stay. Your feedback about the in-room dining and breakfast options will be shared with the relevant departments for consideration. We appreciate your input and hope you will consider staying with us again in the future. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 4.5/5

Andrew T. Solo - Confirmed reviews ALL

Appreciated complimentary room upgrade to the 1 bedroom suite. Breakfast options in the morning were delicious and I appreciated the local delicacies on offer.

Customer review rating 5.0/5

Roberto P. Solo - Confirmed reviews ALL

I had a wonderful stay at Novotel Suites Olaya Riyadh. The rooms are very spacious and comfortable, perfect for relaxing after a long day. The international breakfast is abundant and offers a wide variety of options for every taste. The hotel is in an excellent location, very close to the King Fahad Library Metro Station and just a short walk from the iconic Al Faisaliyah Tower, which makes it very convenient for getting around the city. All the staff are extremely kind and friendly. My special thanks go to Turki and Sara, who were incredibly welcoming and made me feel at home throughout my stay. Highly recommended! I can’t wait to come back!

Dear Mr. P., Thank you for taking the time to share your wonderful experience at Novotel Suites Riyadh Olaya. We are delighted to hear that you found our accommodations spacious and comfortable, providing a perfect retreat after long days in the city. It is also gratifying to know that you enjoyed the variety of options available during our international breakfast. We appreciate your kind words regarding our location, as we strive to offer convenient access to key attractions. Your recognition of our staff, particularly Turki and Sara, is truly valued. We take great pride in delivering exceptional service, and it is rewarding to know that their efforts contributed to making your stay memorable. We look forward to welcoming you back for another exceptional visit in the future. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 2.5/5

Fabrice D. Business - Confirmed reviews ALL

Great personnel, very supportive. Good location, even if rooms are somehow outdated. Asked for advance payment whereas booking was made for payment upon arrival Invoiced for "noshow" whereas I informed thema about arrival early in the morning. As "ALL" member, 1 night is then missing

Customer review rating 0.5/5

Berr E. Families - Confirmed reviews ALL

Extremely disappointing experience from check-in to room to customer service. Checked-in around 8/9pm welcomed by an extremely miserable receptionist who did not make us feel welcomed at all. There was no offer of help to move our stuff to room or explanation of the facilities. Upon going to into room (the suite) we found that the bathroom was extremely dirty with the outside of the toilet covered with discharge and bath containing hair and booger stuck everywhere which is not what you expect from any hotel let alone hotel/room at this level. In addition the TV was not working and there was no bed set up for the third adult even though we did the pre-check-in the day before and upon arriving to the hotel the receptionist could see there is 3 of us but no one made the effort to make the preparation. Due to the state of the cleanliness of the toilet we had to go to reception and change our room. We where showed 3 different suits which one engulfed in the smell of cigarettes and the other was dirty. We ended up choosing the last room which the cleanliness was still questionable and requested bathroom to be cleaned (only to come to room after dinner and just see the bath being washed but not properly cleaned). While the room was being prepared we went to have dinner at the hotel as our booking was half-board however, this was not a buffet as we expected when we originally made the booking and instead we ordered from the restaurant where half the food and drink options were not available and it was not explained clearly. While having the dinner the person to set up room came to tell us the room was ready and showed a picture of the additional bed set up. We ended the dinner with some stale cakes that were on display that was not edible. Upon going into our room we found the 3rd bed was set up but the blanket was put on without a duvet cover. Now it is understandable sometimes there can be mistakes however how can someone set up a bed not put a duvet this is not just missing a cleaning spot or something its the basics of setting a bed. So for the 3rd time had to go to reception to the unwelcoming receptionist to explain that we needed a duvet cover. The serviceman came and put the duvet cover while dragging the sheet through the whole floor (very hygienic) and we requested a 3rd tea mug and as anticipated this was never delivered. The breakfast next morning better than anticipated and upon check-out we were asked how our stay was and explained how dissatisfied we were and just a apology was received (more than what the evening staff did). Overall, it was a horrible experience and not worth to stay even though the hotel service could easily be improved with attention to detail and cleanliness and welcoming staff members.

Customer review rating 3.5/5

Tina P. Business - Confirmed reviews ALL

The staff made an effort to be professional, helpful, and courteous. While they never said anything, I know they were watching to make sure I was safe as I entered and exitede hotel. The gym hours for women are the reason I won't stay in the future. I travel for work. It's a shame that the posted gym hours for women are when most women are at work.

Dear Tina P., Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our staff's professionalism and attentiveness. However, I understand your concerns regarding the gym hours for women. We strive to accommodate all our guests' needs and recognize that scheduling can be challenging. Your input is invaluable, and we will consider it as we review our services. We hope to have the opportunity to welcome you back in the future. Best regards, Novotel Suites Riyadh Olaya

Customer review rating 4.5/5

Jian Z. Business - Confirmed reviews ALL

EVERYTHING IS FINE. BUT THE DOOR LOCK KEY BECOME INVALID EVERY 2 DAYS, I HAVE TO GO TO RECEPTION TO RENEW. PLS CHANGE ALL DOORLOCKS.

Other web-users rate our hotel

  • 219 reviews 9/10 Location
  • 272 reviews 7.5/10 Room
  • 803 reviews 9.3/10 Service
  • 8 reviews 7.1/10 WiFi
  • 198 reviews 9.3/10 Breakfast
  • 136 reviews 8.1/10 Comfort
  • 136 reviews 7.3/10 Cleanliness
  • 77 reviews 4.3/10 Amenities

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