Novotel Suites Riyadh Olaya Hotel 4 stars

Since the main road Olaya street is under construction, I have difficulty to find the hotel by using waze and google Map. They should informed to customer in advance to access the hotel from back side.

It was a great experience.

It's not good at all

Pre-check in: Nice to receive an SMS that says that everything is ready for me. Check-in: Quite slow. If everything is ready, why should I sign papers and wait for a key, etc.? It took more than 15 minutes which is not nice at 2 am when the day after I should work. I didn't get any complimentary drink. Staying: Laundry in 2 days instead of the day after. The cleaning service left a cleaning towel on the ground. Somebody ate/drink stuff from the fridge and I was almost going to pay for that. Check-out: quite slow. However, everybody was kind.

Hotel is we’ll located. Staff is nice. Not a luxury hotel but good for business trips. For this month and I think another / months road is blocked to main entrance and you need to enter from the back basement and then go up the stairs (yes stairs no elevator) to the lobby. Of course Uber or friends will get lost to reach you. Breakfast is not wow but again ok for business trip

For 6 nights stay and all restaurant expenses i was expecting more than 1500 points.

Due to road construction work very difficult to access, upon arriving at basement not enough staff (non of them available) to assist the guest to bring up their baggage. I had to carry my baggage and hand carry all along the stairs. Very poor arrangements.

Good hotel. Challenge was the access. And worse still, google maps is no updated and the cab guys go around in circles. Wld have helped to have that mentioned during the reservation

Right from reception to housekeeping service was excellent and they accomodated my request

The hotel was not as expected. Although the service and the staff and food were great. But the rooms themselves were old. Usually, Novotel provides its own toiletry (Soaps, shampoos, lotions, tooth brush, shaving kit...) but this time, I had to ask for most of the stuff and made by generic brands, which quality did not live up to Novotel standard.

Very nice business Hotel really nice comfortable rooms with good amenities, WIFI, fantastic shower, very clean. The staff are super friendly especially the reception, the restaurant waitress and chef but most of all the young lady who brought my room service every night opening my room door to be greeted with a big smile piping hot fresh food that was excellent value for money was great. The lamb chops which were the stand out dish on the menu for all reasons taste, quality, portion size and value for money - six big juicy chops with good marination cook well with steamed veg and potatoes for 60 SAR delivered WOW. Good breakfast selection with live egg station most mornings in the restaurant and when not in the restaurant still available from the kitchen. I can only say this was my second time staying at The Suites Novotel and whenever I travel to Riyadh again this will be the place for me.

A great hotel, unfortunately there was no drink voucher for platin status customers. very bad and I forgot to ask... I expect to get it without asking.

In the short trip house keeping don’t prefer to clean your room. Also due to metro work the front access of hotel is blocked so you need to take a long way like 10mins drive in non-rush hour.

There is a bad smell in the sink inside the toilet.

I visited the hotel on January . The road in front of the hotel was totally blocked because of the metro contruction . It was very hard to find the back entrance from the basement parking . I had to carry all my bags to the ground floor since there is no elevator to get me up to reception. At the reception the check in was very poor . I am platinum member . I did not receive special welcome . No welcome drink or drink voucher was offered , no upgrade , the room was ok . Cleaning was fine .