Novotel Suites Riyadh Olaya Hotel 4 stars

The hotel was not as expected. Although the service and the staff and food were great. But the rooms themselves were old. Usually, Novotel provides its own toiletry (Soaps, shampoos, lotions, tooth brush, shaving kit...) but this time, I had to ask for most of the stuff and made by generic brands, which quality did not live up to Novotel standard.

Very nice business Hotel really nice comfortable rooms with good amenities, WIFI, fantastic shower, very clean. The staff are super friendly especially the reception, the restaurant waitress and chef but most of all the young lady who brought my room service every night opening my room door to be greeted with a big smile piping hot fresh food that was excellent value for money was great. The lamb chops which were the stand out dish on the menu for all reasons taste, quality, portion size and value for money - six big juicy chops with good marination cook well with steamed veg and potatoes for 60 SAR delivered WOW. Good breakfast selection with live egg station most mornings in the restaurant and when not in the restaurant still available from the kitchen. I can only say this was my second time staying at The Suites Novotel and whenever I travel to Riyadh again this will be the place for me.

A great hotel, unfortunately there was no drink voucher for platin status customers. very bad and I forgot to ask... I expect to get it without asking.

In the short trip house keeping don’t prefer to clean your room. Also due to metro work the front access of hotel is blocked so you need to take a long way like 10mins drive in non-rush hour.

There is a bad smell in the sink inside the toilet.

I visited the hotel on January . The road in front of the hotel was totally blocked because of the metro contruction . It was very hard to find the back entrance from the basement parking . I had to carry all my bags to the ground floor since there is no elevator to get me up to reception. At the reception the check in was very poor . I am platinum member . I did not receive special welcome . No welcome drink or drink voucher was offered , no upgrade , the room was ok . Cleaning was fine .

Next room can be heard , No sound proof

Actually the access to the hotel is very difficult with the road in construction, obliging guest a big back acces. We like the staff welcome but we were expecting the room on better new decor.

Access to hotel was a great inconvenience. Had to take backside road and sometimes, taxis found it difficult to navigate. Room was good and elevators did not give problems to reach the floor. Decor is old and trust that you are planning to rennovate

Nice rooms, lots of space Friendly staff Good breakfast

Ordinary

The greatest frustration with this hotel is this hotel gives only two very small bottles of water to its guests in twenty four hours, in hot summer if we request for some more bottles ( which is obvious considering very hot climate of Saudi Arabia ) thye flatly refuse.

Nice and clean place with good food

There was detour due to metro project and the entrance from backside of the hotel. Now, the hotel location is no so good.

Average stay, problem with hotel entrance due to excavation works on main road. Entrance of the hotel through underground garage from back street. No elevator from garage to reception, carrying suitcase on stairs is not pleasant. Hotel did their best to serve the guests with taxi whenever needed.