Novotel Suites Riyadh Olaya Hotel 4 stars

TripAdvisor rating 3.5/5 160 reviews
Novotel Suites Riyadh Olaya
See on a map
+ 20 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Indoor swimming pool

  • Spa and fitness facilities

  • Microwave & small fridge in all rooms

  • Kitchenettes in suites

  • Free WIFI

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Suites Riyadh Olaya

Olaya Main Street
PO Box 2689
Olaya Main Street
12221
riyadh
saudi arabia

Tel: +966114656555

Fax: (+966)112933598

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    KING KHALED INTL At 39km / 24.23 miles - Shuttle paying

  • By plane

    KING KHALID KAIA At 39km / 24.23 miles - Shuttle paying

  • By plane

    RIYADH At 39km / 24.23 miles - Shuttle paying

  • By car

    KING FAHD ROAD At 0.8km / 0.5 miles

  • By train

    RIYADH At 9.8km / 6.09 miles

  • By train

    RIYADH STATION At 5km / 3.11 miles

GPS :24.684311, 46.690333

Our accommodations

Rooms features LCD TV showing international channels, Wi-Fi, tea & coffee making facilities, small fridge, microwave, IDD telephone with voicemail, hairdryer, personal safe, work desk, iron & ironing board

Deluxe Room with 1 Kingsize Bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with King Size Bed

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 2 double beds

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Junior Suite with 1 Kingsize Bed

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Suite with 1 Kingsize Bed and separate Living Room

  • Max. number of persons: 4
  • Area: From 70
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 135

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Suites Riyadh Olaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

735 reviews

tripadvisor

TripAdvisor Rating 3.5/5

160 reviews

Three days @ Riyadh Olaya

TripAdvisor rating 3.5/5

nirmalghumbad Business - 19/01/2020 TripAdvisor review

Access to hotel was a great inconvenience. Had to take backside road and sometimes, taxis found it difficult to navigate. Room was good and elevators did not give problems to reach the floor. Decor is old and trust that you are planning to rennovate

Dear nirmalghumbad Thank you for taking the time to tell us about your experience at Novotel Suites RIadyh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.0/5

Anonymous Business - 12/01/2020 Confirmed reviews ALL

Ordinary

Dear Jacobus J., We very much appreciate your comments regarding your stay at the Novotel Suites Riyadh Olaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

ONLY TWO SMALL BOTTLES OF WATER IS GIVEN EVERY 24 HOURS

TripAdvisor rating 3.5/5

Solo_to_Jakarta Business - 06/01/2020 TripAdvisor review

The greatest frustration with this hotel is this hotel gives only two very small bottles of water to its guests in twenty four hours, in hot summer if we request for some more bottles ( which is obvious considering very hot climate of Saudi Arabia ) thye flatly refuse.

Dear Value guest Thank you for taking the time to tell us about your experience at Novotel Suites RIaydh Olaya, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

NICE, CLEAN,

Customer review rating 4.0/5

Riyazuddin Couples - 01/01/2020 Confirmed reviews ALL

Nice and clean place with good food

Dear Riyazuddin S., We very much appreciate your comments regarding your stay at the Novotel Suites Riyadh Olaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.0/5

Mohammed N. Business - 30/12/2019 Confirmed reviews ALL

There was detour due to metro project and the entrance from backside of the hotel. Now, the hotel location is no so good.

Average

Customer review rating 4.0/5

Rami Business - 27/12/2019 Confirmed reviews ALL

Average stay, problem with hotel entrance due to excavation works on main road. Entrance of the hotel through underground garage from back street. No elevator from garage to reception, carrying suitcase on stairs is not pleasant. Hotel did their best to serve the guests with taxi whenever needed.

Very bad

Customer review rating 4.0/5

Anonymous Business - 26/12/2019 Confirmed reviews ALL

It was one of the worst hotel experiences. Location , room services and breakfast was very bad. Never again

Noisy and outdated property

Customer review rating 4.0/5

Anonymous Business - 20/12/2019 Confirmed reviews ALL

It is a noisy and outdated hotel not much else to add. Staff is nice.

Dear Mr Tiago F., Thank you for taking the time to tell us about your experience at the Novotel Suites Riyadh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As you know the contraction not in our hand, and it will finish soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mohamed

Customer review rating 4.0/5

Mohamed E. H. Business - 20/12/2019 Confirmed reviews ALL

I was shocked that there was no Nescafe or Nespresso buds as always in the room - when I called the room service they said that they don’t have any... really disappointing being a regular to this hotel.

Dear Mohamed El H., Thank you for taking the time to tell us about your experience at the Novotel Suites Riyadh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very Poor quality of service and hotel standards.

Customer review rating 4.0/5

Dennis Business - 04/12/2019 Confirmed reviews ALL

One of the poorest offerings for a Novotel I have seen. 1. Exceptionally poor build quality of the hotel and standards. 2. No entrance. No proper signage. Since there is construction going on you should mention it on the website while booking. This current situation is extremely inconvenient. 3. Waited for 15-20 mins during check-in process. Only one person at the reception taking check-in. 4. Very poor communication standards of the staff. 5. No drinks voucher offered even though I am a platinum member. 6. No welcome amenities in the room during check-in. I thought this is a standard as I receive it world-wide. 7. No slippers in the room 8. No attention to detail. The tea / coffee amenities were not replenished. 9. Bathroom amenities were never replaced properly for all 3 days. Every day something was missing. 10. Floors were sticky and not cleaned properly. 11. The cutlery kept in the room for tea/coffee were unwashed from the previous guest’s stay. 12. Mugs chipped. 13. La Mode restaurant - very poor buffet standards and food layout.

Dear Dennis G., Thank you for taking the time to tell us about your experience at the Novotel Suites Riyadh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

neutral

Customer review rating 4.0/5

Amr S. Couples - 03/12/2019 Confirmed reviews ALL

I booked BB, and if i know earlier that the restaurant option in breakfast is so limited like this, I would have booked room only and take my breakfast outside. we went down at 10:30, and all the menu was almost finished/eaten but not refilled, the omelet station is not well equipped/ no space for more than two persons, the food options very limited

Dear Amr H., Thank you for taking the time to tell us about your experience at the Novotel Suites Riyadh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

not accessible for the moment, poor service, rooms not super clean

TripAdvisor rating 3.5/5

geertreygaert2019 Business - 01/12/2019 TripAdvisor review

The hotel is actually not accessible for cars, except via the back of the hotel, this is of course not the hotel's fault, but there is absolutely no communication about it, service is very slow, and rooms are quite noisy, and no warm water in the morning to take a shower. Rooms could be cleaner as well. And for a hotel that is difficult to access, the price was quite high compared to what I used to pay before

Dear geertreygaert2019 Thank you for taking the time to tell us about your experience at the Novotel Suites Riyadh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.0/5

Hakim B. Business - 29/11/2019 Confirmed reviews ALL

Nice room. Poor breakfast. Staff at the gym is unfriendly, should care à bit more about guest and à bit less about his phone.

Very dirty room - Very Expansive rooms

Customer review rating 4.0/5

Albert M. Business - 24/11/2019 Confirmed reviews ALL

Carpet is so dirty that you need to keep at all time your shoes on I spent 2 night in a Novotel Suites and spent more than 600US$ It is quite unbelievable to spend that much in such a bad hotel i really don't recommend it. Staff at the reception are really not professional and the room service food quality is really bad Please avoid this hotel and don't waste your money

satisfied

Customer review rating 4.0/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

could have handled the water bottles better

Alright

Customer review rating 4.0/5

Israa Business - 19/11/2019 Confirmed reviews ALL

Thank you for the double upgrade but the room was extremely unpleasant with the stench of cigarettes. I was very busy and didn’t have time to request a change. It gave me a headache.

Dissatisfied

Customer review rating 4.0/5

Badr A. Business - 18/11/2019 Confirmed reviews ALL

Disappointing stay due to old room furniture and lack of options in the breakfast buffet

Over all good

Customer review rating 4.0/5

Omer A. Business - 10/11/2019 Confirmed reviews ALL

The overall experience was good; but there is room for improvement.

Worst Hotel Stay ever in Riyadh

Customer review rating 4.0/5

Basem D. Business - 06/11/2019 Confirmed reviews ALL

It was my worst experience ever in Riyadh. I stayed in room 405 and here are my comments: - Asked the receptionist to give me good room with good view. He gave me room with a window facing the emergency stairs and can't see nothing. - Shower floor entrance was rusted (have photo). - Sink is blocked you can't wash your hand for more thank 30 seconds otherwise he sink will overflow as you need to wait until the water is gone (have photo). - Carpet is dirty (have photo). - Iron board is filthy (have photo). - Breakfast was very bad with no varieties. I stay at ibis and their breakfast is much better than yours. They serve pancake and when I asked the waitress for maple syrup she told me only we have caramel syrup (The maple syrup is the known syrup for waffle & pancake). I think I paid so much for a service like this and I could of stayed in another hotels with better services and facilities and better rates.

Dear Basem D., Thank you for taking the time to tell us about your experience at the Novotel Suites Riyadh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay despite some disappointments

Customer review rating 4.0/5

C. Business - 04/11/2019 Confirmed reviews ALL

Hi, i had a nice stay despite some disappointments related to the bathroom and room service food. But the team was very friendly and adjusted.

Dear El Cheikh C., Thank you for taking the time to tell us about your experience at the Novotel Suites Riyadh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in riyadh