My stay was average - Room was big with a good view on the main street but not very clean . The carpet had big stains . The fridge was not working . I had to call maintenance to fix it . Room amenities was reduced to minimum . Only one big towel and one face towel was changed everyday this is not enough - Breakfast was included in room rate . The food was delicious. Well packed - social distancing procedure well respected . Price for quality was good.

It shouldn't be a part of novotel hotels. Room very dirty and old, carpets, walls and curtains very dirty, fournitures very old. Breakfast tastless and no choices mainly Arabic food.

This hotel shouldn't be a part of novotel. Very old property, carpet, curtains and walls are really old and dirty (I have pictures if you want) Breakfast horrible, tastless and no options, every day same choices.

it's was good. the staff were very helpfull. but for the restaurant not all dinner plat available :/

Overall Suit was Good , but need to improve on cleanliness and Dusting of Carpets , Furniture is Old and broken. Breakfast need to have Variety as i stayed for two days but Breakfast was more or the same.

Using Novotel suites as my home in riyadh

Rooms are big and staff are friendly But all facility is outdated and the services poor like GYM, restaurant, internet connection... Etc

It is clear that the property is a “take over”. Some maintenance and renovation and decoration will do well. Bad smell in the bathroom

Good stay

Felt the warmth and the respect offered to me in Riyadh by bunch of the young associates lead by their floor manager mr. Jameel

The room was not matching with the pictures and description shown on the website. It did not provide a lazy chair, nor a microwave as per the website description. The room furniture was dirty, with spots on the curtains, walls, and floor. The landline was not working and the fridge was not clean. We stayed for 7 days yet they did not do the room service and when I complained they mentioned that they only do it upon request. Despite multiple requests, they came only one time. The hotel lobby and facilities were smelly and no one helped us to move our luggage to the room upon arrival. In addition, you cannot take the elevator from the parking. You have to take the stairs to the ground floor. It is definitely not what you expect from a big name like "Novotel"

Very happy tnx

The hotel looks like have no so ever any maintenance or carpet cleaning in the last 5 years. I am one of guest that mostly i will not return back. The hotel should not carry 4 stars based on what i saw my self. The good man i liked is the bill boy who carrying bags. His attitude and services exceeded my expectations. As platinum accor member i got nothing there that shows any respect to the level of loyalty i own. I got worst rooms and the only good thing I remember the late check out.

I won't stay there any more, the staff and the bag boy are so helpful and perfect as well as as respectful . the room have several things not working such as lights, dirty carpet and bad sleeping on portable extra bed, nothing in the kitchen.bad furniture.

The staff aver very nice and cooperative and the support team are equally nice. room service and house keeping personnel's are very polite and helpful. looking to stay during my next visit also. Overall a satisfactory trip and stay.