ibis Riyadh Olaya Street 3 stars

Customer review rating (ALL Rating) 3.8/5 304 reviews

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Al Olaya Street, Opposite to the Kingdom Tower, PO BOX 61066, 11565 RIYADH, Saudi Arabia

Description

Hotel extras

  • Free WIFI

  • 24/7 room service

  • Private indoor car park

  • Spacious meeting room

  • Fitness centre

Our accommodation(s)

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Hotel location

ibis Riyadh Olaya Street

Al Olaya Street, Opposite to the Kingdom Tower, PO BOX 61066
11565 RIYADH
Saudi Arabia

GPS:24.712227, 46.676618

Telephone
Fax +966 11 419 9997

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Oopen Pasta and Grill

Creative cuisine and an unlimited choice of recipes for tailor-made menus... At OOPEN PASTA AND GRILL, you can create delicious dishes with our tasty pasta, grilled fish and meat cooked in a range of delicious sauces.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  304 reviews

TripAdvisor Rating  3.5/5  425 reviews

Ibis - an unwelcome Hotel

TripAdvisor rating 1.0/5

RajavelThiruvu TripAdvisor review

Just few days ago, I have rated Ibis at Olaya street as a good choice for lunch. The restaurant is almost exclusive and quite often i am the only one who is having lunch there. Now, I know why. The restaurant manager Mr. Mohammad. He is so rude even to the most polite and most regular guests like me. There is this daily 'dish of the day', i take every day. 46 SAR with 1 soup and 1 main course, mostly a chicken preparation. To get a soft drink, instead of the soup -- I had to request for weeks after weeks and yet my request is denied. Several men's good work can easily be spoilt by one man's behaviour. Strangely, in hospitality industry, every individual is the flag bearer of the brand and top management has to imbibe this thought deeply into ALL involved in running the establishment.

Dear Mr. Thiruvu, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. You have requested to to change the soup included in the meal with fresh juice or soft drink. Unfortunately, We just can not do this with the same price of the meal as the fresh juice and soft drink are with different prices and are being sold separately. You may enjoy them and just add the price to the bill. At Ibis, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh Olaya Street

Nightmare and one of my worst hotel experience in my life.

Customer review rating 0.5/5

Mohamed J. Solo - Confirmed reviews ALL

It was a booking for 1 night , and supposed to extend for 2 more. Arrived at 11h30Pm from dubai , as a ALL member i was expecting that hotel will be in norm of all my other stays with the same group years & yeras ago but unfortunately the experience was very bad. Fire alarm ringing all the night in all the rooms , everyone wake up many times and no correctional action by the staff or at lease someone to show up to clarify what is the issue, it was only false alarm (such as low quality and cheap Fire alarm system is installed in the hotel) Next day when come back for my meeting and i asked is the problem solved so i can extend 2 more night, the Non-professional young guy in reception said that there was no problem, and i need to assure that i will be having quit sleeping night... finaly he said there other hotels nearby and exactly back side you can book and go there .... Other than that,the Breakfast quality and varity i can give 3 out of 10. Sorry to till yoy that you disapointed me and i regret paying 210 Dollar for around 7 or 8 hours in your hotel without having the chance to get rest.

Thank you Rakan

TripAdvisor rating 5.0/5

AbdulMalik A TripAdvisor review

Thank you Rakan, the Front Office Manager for your warm welcome and understanding. The bed was very comfortable. Had an issue with reception telephone not picking for a while but Rakan was quick to resolve the issue when notified. I would only suggest the operator employees to be fully staffed during busy hours to ensure positive guest experience.

Dear Mr. Abdulmalik, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh Olaya Street

Well located, decent hotel, but extremely overpriced

Customer review rating 3.0/5

Nash Business - Confirmed reviews ALL

The hotel is really nice for an Ibis, rooms are spacious, it's very clean, and well located. But the room rates are insanely overblown.

Good stay

Customer review rating 4.0/5

Too Couples - Confirmed reviews ALL

The staff are friendly & the hotel is kept clean

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Other web-users rate our hotel

  • 321 reviews 8.9/10 Location
  • 411 reviews 5.6/10 Room
  • 450 reviews 8/10 Service
  • 33 reviews 7.2/10 WiFi
  • 260 reviews 2.8/10 Comfort
  • 175 reviews 6.9/10 Cleanliness
  • 148 reviews 7.2/10 Breakfast
  • 109 reviews 2.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.