ibis Riyadh Olaya Street Hotel 3 stars

I would like to forget the stay this time in Ibis Riyadh Olaya. Firstly, I booked online requesting a room with a good view of outside. But, I was given a room at the 1st floor with the view of AC ducts and FCU. Also the TV did not work during my stay.

The hotel is friendly, front desk staff is helpful and professional. The rooms are kept clean and tidy on daily basis, as it should be, but the bathroom's shower does not drain fast enough or properly before it over floods into the bath room area. Food is good and breakfast is very good for the guests who are largely professional business-oriented clients.

I was booked into a smoking room the first night of a 5 night stay. I cannot stand the smell of stale smoke and was very upset this could happen (I had booked online and no choices were provided). An international chain like Ibis should acknowledge that a smoking room is not a default option. Other than that, the staff reacted well and I was booked into a better room for the rest of the stay.

The stay was as expected, except that I was in a room on the 5th floor towards the back of the hotel. The Wifi in that area is practically non-existent and in order to get effective connectivity I had to either walk to the areas of the lift with computer in hand or work in the hotel reception. Unsatisfactory for waht was a business trip.

Very Welcoming and accommodating staff, no matter what the query is or time of day requested. it is always a pleasure staying with the IBIS Riyad

Everything has been in line with expectation and hotel level.

Good location at Olaya Street. Nice decor and size of room. Breakfast is acceptable.When we arrived, we were told that no room that non smoking despite we booked non smoking room. In the end, the staff said non smoking room is available after some talk.

My family and I are extremely satisfied with our stay in Ibis Riyadh. Everything is fantastic. The check in and check out have been smooth and fast. The front desk staff are very friendly and professional. The room is comfortable. The breakfast includes a great variety. The location of the hotel is very good and is close to several business areas and shopping malls. I highly recommend this hotel for anyone visiting Riyadh.

- Room larger than expected for the rate paid - service was excellent - The AC was giving a bad smell unless you put the temperature to the minimum, which was very cold for me... ended up feeling sick after 2 days. Overall the stay was good. If I didn't have the AC issue, i would have rated it excellent! Thank you, Fouad

Efficient welcome & reception desk Food basic but ok Room excellent

Check in was a bit slow, but the room was good

Comfort

the smell inside the room was bad, lack of towels and other accessories in the bathroom. the coffee shop is very limited menu

Centrally located. Very satisfied with the reception. Well designed spacious room with all amenities and quite atmosphere. Small confusion during checkout on charging of a local call. Charged me for 3 calls instead of one call that I made, but the gentleman in reception immediately checked with his colleague, got clarified and regretted for the mistake and in fact did not charge me even for the one call.

The service was poor, especially the check in experience. Long queues and not a friendly attitude from the staff. Although it is a little cheaper than other options, it is not a value for money. Heavy construction work in the area cause a lot of traffic and access to the hotel is difficult