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ibis Riyadh Olaya Street Hotel 3 stars

Customer review rating 4.1/5 1,652 reviews

ALLSAFE approved hotel

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ibis Riyadh Olaya Street
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+ 11 Services

Hotel extras

  • Free WIFI

  • 24/7 room service

  • Private indoor car park

  • Spacious meeting room

  • Fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • KING KHALID INTL AP Paying
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 1 Meeting room(s)
  • Copy/print service available Paying

Hotel location

ibis Riyadh Olaya Street

Al Olaya Street
Opposite to the Kingdom Tower
PO BOX 61066
11565 riyadh
saudi arabia

Tel: +966114199995

Fax: (+966)11/4199997

Check-in from 14h00

Check out up to 12h00

  • By plane

    KING KHALID INTL AP At 15km / 9.32 miles - Shuttle paying

GPS :24.712227, 46.676618

Our accommodation(s)

Our restaurants and bars

OOPEN PASTA AND GRILL

Type of cuisine: International

Open-minded cuisine and an unlimited choice of recipes for tailor-made menus... Our open restaurant lets you create delicious dishes with our tasty pasta, grilled fish and meat cooked in a range of sauces.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

CAFE 24 7

The Bar: a friendly place to get together at any time of day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 26 m²

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
ibis Riyadh Olaya Street

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,652 reviews

tripadvisor

TripAdvisor Rating 4.0/5

360 reviews

Excellent location and service

Customer review rating 5.0/5

Mohammed K. H. Business - 19/07/2021 Confirmed reviews ALL

Good hosts and clean hotel with professional polite staff

Top Stay Ibis

TripAdvisor rating 5.0/5

mkhalidh2021 Business - 19/07/2021 TripAdvisor review

Excellent service from the moment you walk in. Hospitable staff with every interaction positively met with a smile and how can we help attitude. Clean and value for money. Breakfast was good with variety as well as dinner.

Very nice

Customer review rating 5.0/5

Hammam Business - 18/07/2021 Confirmed reviews ALL

Excellent stay, clean, comfy and compact, reasonable breakfast

Nice stay

Customer review rating 5.0/5

Anonymous Couples - 16/07/2021 Confirmed reviews ALL

Good location , specious room and delicious food

Dear Abdulrahman A., We very much appreciate your comments regarding your stay at the ibis Riyadh Olaya Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh

Worst lifetime hotel stay by far

Customer review rating 0.5/5

Elias Business - 02/07/2021 Confirmed reviews ALL

I don’t know from where to start, first I want to say that I am a top fan of Ibis, I stay there everywhere I go and I have very simple expectations. I stayed there for 7 days, the room only got cleaned once, whenever I call the reception no one answers, they put only one towel in the room which I find it very weird not to mention that it doesn’t get changed since there’s no cleaning. Breakfast was very miserable, it only starts at 7 and if you are up before trying to start your day early you only have to wait. When I arrived I got asked to pay the full amount in advance which was also weird and first time to happen, the receptionist said it’s the hotel policy but I never paid before in advance. I have stayed before in this hotel in early 2020 and it was nothing like this before, really very bad experience I’ll never come back ever

Dear Elias S., Thank you for taking the time to tell us about your experience at the ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mostafa Othman Guest experience Ibis Riyadh

Good

Customer review rating 5.0/5

Anonymous Business - 27/06/2021 Confirmed reviews ALL

Good

Dear AHMED M. GHAMRY ABOUELYAZID M., We very much appreciate your comments regarding your stay at the ibis Riyadh Olaya Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis hotel management.

Comfortable

Customer review rating 5.0/5

Anonymous Business - 29/05/2021 Confirmed reviews ALL

I'm very happy with the service at ibis riyadh Rooms are very clean and comfortable Bathroom is well cleaned and has all essential amenities Reception team are very friendly and helpful

Dear Mamdouh A., We very much appreciate your comments regarding your stay at the ibis Riyadh Olaya Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh

The local investor is using the hotel for personal misuses

Customer review rating 0.5/5

Loyal A. C. Solo - 23/05/2021 Confirmed reviews ALL

Booked for three nights and Platinum Member. Kept transferred day by day from floor to floor. The worst services experienced ever among Accor.

Dear Mr. Uthman A., Thank you for taking the time to tell us about your experience at the ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every C.; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh

Great location

Customer review rating 5.0/5

Anonymous Business - 18/05/2021 Confirmed reviews ALL

The hotel has a great location and kingdome center is gust across the road. They serve delicious breakfasts and have a nice room service menu as well

Dear Ms. Reem A., We very much appreciate your comments regarding your stay at the ibis Riyadh Olaya Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh hotel

Well located near to my work

Customer review rating 4.0/5

Anonymous Solo - 01/05/2021 Confirmed reviews ALL

Very good overall however Security need to be more focused on covid. Testing temperature and tawakalna app. Checking. Very lazy attitude toward it. Just pass by them an no action at all. At Most hotels staff at reception acknowledge you when you enter each time but not so much at the ibis.

Dear Mr. Jason, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing your comments. I’m delighted to know that you liked your stay. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. More Importantly I have received your comments about the security and the communication between staff, and will personally review that with the hotel team to ensure that we are able to assist our valued clients like yourself. Regarding the membership points, Please let us know when did you last received points and how many points did you receive so we can update our system accordingly as it shows that you might have received it (will double check). You may send us the details on ( h8… ). At Ibis, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh Olaya Street

Bad experience

Customer review rating 1.0/5

Dr.hamza Business - 25/04/2021 Confirmed reviews ALL

1- they refused to let the delivery man to bring my food up as well the refund to bring it up, As per Ministry of Tourism recommendation I called the Ministry of Tourism And I complained. 2- they didn’t add my reward point

Dear Mr. Hamza A., Thank you for taking the time to tell us about your experience at the ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. More importantly, Your reward points were added to your account. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mostafa Othman Guest experience manager.

Good location

Customer review rating 5.0/5

Anonymous Families - 24/04/2021 Confirmed reviews ALL

He location of the hotel is good and room price is great. Room was clean as well.

Dear Alaa A., We very much appreciate your comments regarding your stay at the ibis Riyadh Olaya Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh

I had a great time staying at Ibis

Customer review rating 5.0/5

Anonymous Solo - 20/04/2021 Confirmed reviews ALL

Wonderful hotel in the centre of the city with a perfect location near to kingdom tower. Great service and friendly staff. Underground parking is available and a shaded parking is available across the street as an additional option. Room amenities are there. Bathroom towels are available. Hand soap and shampoo are available. Iron and ironing board are available. Housekeeping staff are doing a great job with an amazing room cleanliness.

Dear nabeel a., We very much appreciate your comments regarding your stay at the ibis Riyadh Olaya Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh

Wonderful experience

Customer review rating 5.0/5

Anonymous Solo - 15/04/2021 Confirmed reviews ALL

The hotel offers good room price and agreat service with good value for money. Hotel staff are very friendly and welcoming and they they are very attentive and responsive to my requests too what makes it easly get my needs. Housekeeping staff are taking care of my room. Room cleanliness was perfect and room amenities were available at all times. My room always smelled good and the bed was comfortable. It will always be my favourite place to stay in.

Dear Mr. ABDULKARIM H., We very much appreciate your comments regarding your stay at the ibis Riyadh Olaya Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh
Customer review rating 1.5/5

Anonymous Families - 13/04/2021 Confirmed reviews ALL

The room is for TWO persons, and the available essential items are for ONE person only! We asked for more essential items and most of them are not available! Late response to reception's phone calls The room's location wasn't good

Dear Mr. Sulaiman A., Thank you for taking the time to tell us about your experience at the ibis Riyadh Olaya Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh

Modern design and comfortable bed

Customer review rating 5.0/5

Anonymous Solo - 12/04/2021 Confirmed reviews ALL

I liked the modern design of the hotel lobby and room and i found the bed to be very comfortable. Very good price and great services. Delicious breakfast and nice Turkish coffee.

Dear Husain A., We very much appreciate your comments regarding your stay at the ibis Riyadh Olaya Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh

Great

Customer review rating 5.0/5

Talal Couples - 11/04/2021 Confirmed reviews ALL

The hotel has a very good location very near to kingdome tower High performance and superb service with low price is the main reason why i choose it. Staff are very friendly and rooms are very comfortable and clean Room has all needed amenities such as water, coffee, slippers, towels and even dental kit. Many thanks for the great service.

Dear TALAL A., We very much appreciate your comments regarding your stay at the ibis Riyadh Olaya Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh

Good stay

Customer review rating 4.0/5

Ishaan Business - 02/04/2021 Confirmed reviews ALL

Yes the stay was good but the dinner quality was not... seemed like the food was prepared by an unskilled chef...

Dear Mr. ishaan, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments. I’m delighted to know that you liked your stay. More Importantly I have received your comments about the food quality, and will personally review that with the kitchen team to ensure that we are able to assist our valued clients like yourself. At Ibis, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mostafa Othman Guest experience manager Ibis Riyadh Olaya Street

Ibis Riyadh

TripAdvisor rating 4.0/5

kumar281 Business - 07/02/2020 TripAdvisor review

This was my second stay at the Ibis. Its a good value for money hotel. Though the amenities are basic, it's good enough for a short stay. The staff at the front desk are very helpful. The breakfast was decent, the location is central.

Dear kumar281, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely,

Unfriendly Staff and No Information Given

TripAdvisor rating 1.0/5

brunocvecchio Solo travel - 24/11/2019 TripAdvisor review

This was my worst experience in a hotel from Accor Hotels. I recommend to stay at any other hotel but this. Staff doesn't give you any information about the hotel and areas, if you show up 15 minutes before the opening of their breakfast they will kick you out like you are there to do something that they don't allow. Worst experience ever.

Dear brunocT7661IS, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing your comments here on your survey. We are sorry if the experience did not meet your expectation. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely,

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