Sofitel Riyadh Hotel & Convention Centre 5 stars

Customer review rating (ALL Rating) 4.2/5 42 reviews

Sofitel Riyadh Hotel & Convention Centre - Image 1
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Description

Hotel extras

  • 5-star luxury, 5 minutes from the landmark Kingdom Centre Tower

  • Luxury rooms & suites with Arabian design and relaxing views

  • 4 elegant restaurants with French, Arabian and global fine dining

  • Wellness spa with 4 indoor swimming pools and dedicated ladies-only area

  • State-of-the-art convention center with 15 meeting rooms

Our accommodation(s)

Hotel location

Sofitel Riyadh Hotel & Convention Centre

6218 Al Urubah Road
12342 RIYADH
Saudi Arabia

GPS:24.706003, 46.654633

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  42 reviews

Customer review rating 1.5/5

Ahmed B. Couples - Confirmed reviews ALL

In the app I used 4000 points but in the hotel they didn’t discount it and made me pay 355 sr

Customer review rating 4.0/5

Amani A. Couples - Confirmed reviews ALL

The room was descent, the bathroom was good, however the windows were so dirty I couldn’t take a picture of the view

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in the meantime all your notes have seriously been taken into consideration and we will ensure that your next stay will be different. We hope to see you again very soon. Sincerely, Sofitel Riyadh Management Team

Customer review rating 3.5/5

Issiaka K. Families - Confirmed reviews ALL

The hôtel is new ! So so many services still lacking.

Dear Issiaka, Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We can assure you that we will do our best to give you the great hotel experience on your next visit as we are looking forward to welcoming you back again soon Sincerely, Sofitel Riyadh Management Team

Customer review rating 2.0/5

Mohammed A. Families - Confirmed reviews ALL

hotel is nice, hence housekeeping wasnt up to standards, bed sheets was dirty

Dear Mr. Mohamed, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sofitel Riyadh Management Team

Customer review rating 0.5/5

Ibtihal A. Families - Confirmed reviews ALL

While the hotel itself is beautiful and the majority of the staff were courteous and cooperative, I experienced a deeply concerning incident involving the General Manager, Mr. Saeed Al Asiri. Prior to my visit, I had clearly communicated that I intended to conduct a small photo session. At no time was I informed that photography in the lobby was prohibited, nor are there any visible notices, published policies, or terms on the hotel’s website indicating such restrictions. Despite this prior communication, I was confronted and told that he had the authority to remove me from the hotel simply for taking photos with my mobile phone — without any professional crew, equipment, or commercial setup. The tone and manner in which this was addressed were inappropriate and disproportionate to the situation. Being threatened with removal under these circumstances, especially in the absence of any clearly communicated policy, was both unsettling and unprofessional. It is unfortunate that such conduct comes from the General Manager, who represents the highest level of leadership within the property. This incident significantly impacted my experience, and as a result, I will not be returning.

Other web-users rate our hotel

  • 14 reviews 10/10 Location
  • 24 reviews 7.6/10 Room
  • 89 reviews 8.6/10 Service
  • 37 reviews 9.9/10 Vibe
  • 20 reviews 9.6/10 Food
  • 11 reviews 10/10 Breakfast
  • 11 reviews 2.3/10 Value
  • 10 reviews 9.3/10 Amenities

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