It was a delightful stay however, i have called the front desks plenty of times during my stay and nobody answered. Also, ordered ice and I had to call them 4 times to remind them and it took them more than half an hour to bring ice. The service requires enhancing but overall a nice stay.

Good experience but needs better trained staff to have exceptional experience

Rooms were well designed, staff services are exceptional, breakfast has many variates and delicious.

Nice stay

Service is awful, I requested dental kit and towels and other stuff. Some took literally an hour and the other took 30 minutes and by calling them every ten minutes. I had some issues in the bathroom, engineer came and stained the room with his wet shoes while getting out! I’ve mentioned this to the duty manager, he humored me and did absolutely nothing. Other 5 stars hotel never do this and do everything they have to satisfy the residents.

lication great , staff friendly, vibes wonderful

First time at the Riyadh Sofitel and it will not be the last. Very comfortable room and great food at the restaurant. Customer service was excellent throughout and the hotel is well located for business meetings.

I really loved the warm welcoming, rooms are super clean, service os good , only i dis not like the food menue , itried the ceasar salad and the truffle fries and it wasnt good

Everything was amazing the facility the team, the front office team. Everything was more than amazing.

I spent my anniversary night with My Wife at this hotel. They design an anniversary cake gave me a late checkout very friendly staff nice luxury rooms beautiful amenities was a very pleasant stay

Welcoming and supportive. Great food and service.

Many thanks to Mr. Abdullah Al-Haqbani for his exceptional hospitality, warm welcome, and outstanding service. He was very helpful in arranging an upgrade to our room, which made our stay even more special. I would also like to thank the room service staff member whose name I unfortunately didn’t get. He was absolutely amazing and very helpful. He personally came with me to the room and knocked on the door so I could surprise my wife with a special gift. It was a truly wonderful stay, and we enjoyed every moment of it. The hotel was very clean and well maintained, and everyone was incredibly friendly, helpful, and welcoming. We had a fantastic experience and genuinely hope to return again in the future. Thank you to the entire team for making our stay so memorable!

The staff were so welcoming and attentive, the National Day activities were amazing!! everything was clean and well managed despite how busy it was. The restaurants were delicious too. Overall, a really enjoyable stay!

One of the best Hotels in Riyadh. Clean and tidy. And great customer services.

Was really average experience I waited from 12 pm to 6:30 pm to be checked in

To begin with, I was very pleased to discover that I had accumulated points under the loyalty programme and had Gold status. This genuinely made me happy and encouraged me to choose one of Accor’s hotels to continue my loyalty to the brand. I would like to share a brief review of my recent experience, in the hope that it will be useful in improving the guest experience. I made my reservation by phone for one night on the occasion of an important family event. The staff member I spoke with was extremely helpful and cooperative, and left a very positive impression on us from the very beginning. He explained that I could redeem my loyalty points towards the payment, and also informed me that I might be eligible for a complimentary upgrade, subject to availability. He advised me to speak with the Front Office upon arrival. I also informed him that I would be arriving at the hotel at 1:00 p.m. and that, if a complimentary upgrade was not available, I was prepared to pay the difference for a higher-category room, as I was genuinely interested in experiencing that room category. He assured me that an upgrade might be possible given my membership status. The call ended on an excellent note, and I left the conversation feeling that I had a very promising experience ahead of me. However, upon arriving at the hotel, the check-in experience was completely different. The check-in process took an excessively long time. I had to wait in the lobby and return to the Front Desk three separate times. It also became apparent that the receptionist, Mr. Ibrahim, was not sufficiently familiar with the details of the loyalty programme or how the points and upgrade benefits worked. He repeatedly consulted his colleague regarding my reservation and the system, and eventually left for the bac k office. Afterwards, Ms. Reem from Guest Relations came over. Her response was clear: a complimentary upgrade was not available, even though better rooms appeared to be available, and the only option was to pay the difference for a better room. After the lengthy wait, I decided to pay the difference and take the better room, particularly because the family occasion was important to me and I wanted the experience to be a special one. As for the room itself, it was excellent overall in terms of its size and standard. However, the level of cleanliness fell short of expectations, as we noticed several areas that reflected a need for greater attention to housekeeping and detail. On the other hand, breakfast was a major highlight of the experience. It was outstanding in every respect. The food was varied and exceptionally delicious, and the service was excellent. To b e completely honest, it was one of the best — in fact, the best — breakfasts we have had this year, and it certainly deserves recognition. The hotel’s atmosphere, interior spaces and lobby were also beautiful and impressive, and the valet parking service was excellent as well. There was, however, another issue that I found uncomfortable: the presence of a large number of hotel employees in different areas of the lobby, with the noticeable impression that some of them were repeatedly observing guests. In my view, some members of staff would benefit from more extensive training in guest interaction and in respecting guests’ privacy, particularly in public areas. The final issue, and one of the most unpleasant aspects of the experience, occurred during check-out. As we were leaving the hotel, we were surprised to find dozens of people standing in front of, behind and around the entrance. It appeared that they were attending an event or training course. Their presence created significant congestion and inconvenience, and several of them were also smoking heavily directly in front of the entrance. Trying to make our way through the crowd to reach our car was an extremely unpleasant experience, particularly as this is the main entrance and exit for hotel guests and should have been a much more organised, comfortable and private area. In conclusion, I genuinely appreciate the positive aspects of the experience, particularly the reservation staff member I spoke with by phone, the breakfast, the quality of some of the hotel’s facilities, the atmosphere of the lobby, and the excellent valet parking service. Unfortunately, however, the check-in experience, the handling of the loyalty benefits and upgrade request, the level of cleanliness, the way guests were treated in the lobby, and what we experienced at the entrance when leaving all combined to leave me with a negative impression. Personally, this experience fell significantly short of my expectations and, ultimately, was a disappointing experience, particularly because I chose the hotel as a Gold member of the Accor loyalty programme and was looking forward to a special experience for an important family occasion. I am sharing these comments candidly because I am genuinely interested in continuing my loyalty to Accor, Abdulrahman a. gm… 00…58

I recently had an event in the hotel and it was a big success. The front office team (Abdullah, Roayah, Ibrahim and others) the F&B team (Khan, Nawaf, Diler and team) concierge (Faisal, Mohammad & special thanks to Sultan for taking care of the entire transportation) Zeline Retaurant (Ali, Khadija , Yusuf, Feb, Hidayat, Akhil, Budur & team) were very supportive & helpful at all the time. i would really recommend to everyone to choose Sofitel Riyadh Hotel & Convention centre for their next stay / event / occassion.

Unprofessional concierge service

Wonderful room and hospitable staff