Fairmont Riyadh 5 stars

Customer review rating (ALL Rating) 4.7/5 766 reviews

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Business Gate, Qurtubah Area, 11552 RIYADH, Saudi Arabia

Description

Hotel extras

  • Easy access to the Airport

  • Located in the Business Gate, a secure Business Environment,

  • Food & Beverage destination with a wide variety of 7 cuisines

  • State-of-the-art design and smart room configuration

  • Near By Riyadh Front, KAFD, and 20 min Riyadh Downtown

Our accommodation(s)

Hotel location

Fairmont Riyadh

Business Gate, Qurtubah Area
11552 RIYADH
Saudi Arabia

GPS:24.8082236, 46.7167582

Telephone
Fax +966 11 826 2625

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  766 reviews

Customer review rating 2.5/5

Christopher L. Business - Confirmed reviews ALL

This is my second time staying at your hotel. During my previous visit, I assumed the level of service reflected the standard hospitality in KSA. However, on this trip, I first stayed at JW Marriott Hotel Riyadh, and as always, it delivered a true 5 star experience. The difference in service was very noticeable. From the driver to the bell team, concierge, and reception, the level of professionalism, attentiveness, and genuine hospitality at JW Marriott sets a clear benchmark for what 5 star service should feel like. I strongly suggest reviewing and improving your customer service standards. Additional training may be necessary, or perhaps having your customer service team experience firsthand what seamless 5 star service looks like. The only staff that consistently met professional standards during my stay was housekeeping, who maintained the room consistently and professionally. I share this feedback constructively. With focused leadership attention, structured training, and a renewed emphasis on service excellence, there is clear opportunity to elevate the guest experience to the level your positioning suggests.

Dear Mr L., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Riyadh. I sincerely appreciate your constructive observations, as they provide us with valuable insights into our service delivery and guest experience. I am pleased to hear that you found our housekeeping team to be consistent and professional in their duties. They are indeed vital to maintaining the comfort and cleanliness of our accommodations, and I will ensure that your commendation is shared with them. I understand your concerns regarding the level of service you experienced during your stay. We acknowledge that each guest's experience is paramount, and your comments regarding the professionalism and attentiveness of our staff are noted with great seriousness. Fairmont Riyadh is committed to delivering exceptional service, and we continuously strive to enhance our standards. Your suggestion for additional training and exposure to best practices in hospitality is certainly valuable, and I will bring this to the attention of our leadership team. It is our goal to align our service delivery with the esteemed standards associated with a 5-star experience. We are dedicated to fostering an environment where our staff can flourish and provide the highest level of hospitality. Your feedback serves as a reminder of the importance of this commitment. Once again, I appreciate your insights and your loyalty to our hotel. I hope you will consider giving us another opportunity to exceed your expectations in the future. Sincerely yours, Muhieddine Zok General Manager

Customer review rating 4.5/5

Phillip M. Business - Confirmed reviews ALL

The experience is been amazing. The rooms are very specious, comfortable, staff assist a lot and food is amazing

Dear Mr M., Thank you for your generous feedback regarding your recent stay at Fairmont Riyadh. We are delighted to hear that you found our accommodations spacious and comfortable, and that our staff provided you with exceptional service. It is always our goal to create memorable experiences for our guests, and we are pleased that you enjoyed the dining options as well. We look forward to welcoming you back in the future. Sincerely yours, Muhieddine Zok General Manager

Customer review rating 5.0/5

Thuso M. Business - Confirmed reviews ALL

I had a truly fantastic stay at Fairmont Riyadh. From the moment I arrived, the service was warm, professional, and genuinely welcoming. The hotel itself is stunning—elegant, modern, and impeccably maintained. My room was spacious, beautifully designed, and incredibly comfortable, with every detail thoughtfully taken care of. The staff consistently went above and beyond to make sure my stay was seamless, always attentive and happy to help. Fairmont Riyadh truly delivers on luxury, comfort, and exceptional hospitality. I wouldn’t hesitate to stay here again and highly recommend it to anyone looking for a top-tier experience in Riyadh.

Dear Mr M., Thank you for sharing your wonderful feedback regarding your recent stay at Fairmont Riyadh. We are delighted to hear that you had a fantastic experience from the moment you arrived. Our team strives to create a warm and professional atmosphere, and it is gratifying to know that you felt genuinely welcomed. We take great pride in maintaining the elegance and modernity of our hotel, and we are pleased that you found the ambiance to your liking. Your kind words about your spacious room and its thoughtful design are greatly appreciated. It is our mission to ensure that every detail contributes to our guests' comfort and satisfaction. Moreover, I am glad to hear that our staff's dedication to exceptional service made your stay seamless. We encourage our team members to go above and beyond, and it is rewarding to know that their efforts made a positive impact on your experience. Thank you once again for your high recommendation. We look forward to welcoming you back to Fairmont Riyadh for another luxurious and comfortable stay in the future. Sincerely yours, Muhieddine Zok General Manager

Customer review rating 4.0/5

Samah A. Solo - Confirmed reviews ALL

Everything is great the hotel is comfy, clean, quiet, location is good for not crowded area and near the airport. It has all the basic requirements . In addition breakfast was very good & has variety. The only minor comment is the cooking smell when i enter my room.

Dear Ms A., Thank you for your kind words regarding your recent stay at Fairmont Riyadh. We are delighted to hear that you found our hotel comfortable and clean, and that you enjoyed the variety offered at breakfast. We appreciate your feedback regarding the cooking smell in your room and will ensure that it is noted for further consideration and immediate action. We hope to welcome you back soon for another pleasant experience. Sincerely yours, Muhieddine Zok General Manager

Customer review rating 4.5/5

Amelito M. Business - Confirmed reviews ALL

Great as usual.

Dear Mr M., Thank you for your kind words regarding your recent stay at Fairmont Riyadh. We are delighted to hear that you found our location, room quality, and service to be exceptional. It is always our goal to provide a valuable experience for our guests, especially those traveling for business. We look forward to welcoming you back for another great stay in the future. Sincerely yours, Muhieddine Zok General Manager

Other web-users rate our hotel

  • 148 reviews 8.8/10 Location
  • 239 reviews 8.6/10 Room
  • 881 reviews 9.6/10 Service
  • 5 reviews 9.4/10 WiFi
  • 301 reviews 9.5/10 Food
  • 222 reviews 9.8/10 Vibe
  • 165 reviews 9.4/10 Amenities
  • 97 reviews 9.2/10 Cleanliness

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