Dear Ms A. M., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the discomfort you experienced due to noise disturbances from adjacent rooms and hallways. Your comments are invaluable as they help us continuously improve our guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more comfortable stay. Sincerely yours, Muhieddine Zok General Manager

Dear Mr S., Thank you for your kind words regarding your recent stay at Fairmont Riyadh. We are delighted to hear that our reservation team, reception members, and housekeeping staff contributed to your positive experience. Your satisfaction is our utmost priority, and it is rewarding to know that we met your needs during your visit. We look forward to welcoming you back in the future for another memorable stay. Sincerely yours, Muhieddine Zok General Manager

Dear Ghina D., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Riyadh. We are pleased to hear that you found our staff to be exceptional and that their hospitality made a positive impression on your experience. However, I sincerely regret to learn about the noise disturbances you encountered during your time with us. Your concerns regarding the chiller noise and the air conditioning unit in your room have been duly noted. We understand how crucial a peaceful environment is for our guests, especially during the late hours. The room relocation process you described is not the level of comfort we strive to provide, and I apologize for any inconvenience this caused you. While we continuously work towards enhancing our facilities and services to ensure guest satisfaction, I appreciate your candid feedback regarding the specific issues you experienced. It is through such insights that we can identify areas for improvement. Rest assured, your comments will be shared with our maintenance team for further investigation. We value your patronage and hope that you might consider staying with us again in the future, allowing us the opportunity to provide you with the serene experience you deserve. Sincerely yours, Muhieddine Zok General Manager

Dear Mr. Q., Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont Riyadh. First and foremost, please accept my sincerest and unreserved apologies for the distressing incident you and your wife experienced upon discovering a gecko in your room. This is certainly not reflective of the standards we uphold at Fairmont Riyadh, nor is it an occurrence that we consider acceptable under any circumstances. I was informed by our team this morning about your experience, and I completely understand how disappointing and unsettling this must have been, particularly given the discomfort that both of you have around reptiles. While I am grateful to hear that Abdullah and our Front Office team responded professionally and that you otherwise enjoyed many aspects of your stay, I fully appreciate that this incident impacted your overall impression and diminished the confidence you rightfully expect when choosing the Fairmont brand. Your comments are both valid and deeply concerning to us. As an ALL Silver member and a former Accor colleague, your expectations are understandably high, and we regret that we failed to deliver the level of reassurance and comfort you have every right to expect from us. Please be assured that this matter has been escalated to our Housekeeping and Engineering teams for immediate review and preventive action to ensure such an incident does not recur. More importantly, we would like the opportunity to regain your trust. As a gesture of our sincere apology and commitment to restoring your confidence in Fairmont Riyadh, we would be pleased to extend a complimentary stay for you and your wife, and the team has been informed this morning to wave the night charge. While we recognize that no gesture can erase the disappointment you experienced, we hope this will allow us the chance to demonstrate the exceptional experience and standards that should have defined your stay from beginning to end. Mr. Q., thank you once again for bringing this matter to our attention. We value your loyalty, your candid feedback, and the opportunity to make things right. We genuinely hope to welcome you back in the near future and provide you with the seamless and memorable Fairmont experience that you expected and deserve. Sincerely yours, Muhieddine Zok General Manager

Dear Mr J., Thank you for your kind words regarding your recent experience at Fairmont Riyadh. We are delighted to hear that our staff and services met your expectations and contributed to an amazing stay. Your satisfaction is our utmost priority, and we appreciate your feedback as it encourages our team to continue delivering exceptional service. Sincerely yours, Muhieddine Zok General Manager

Dear Mr S., Thank you for your kind words regarding your recent stay at Fairmont Riyadh. We are delighted to hear that you appreciated our prime location and the professionalism of our team members, including the valets, front desk staff, hosts, and housekeepers. Your positive feedback serves as great motivation for us to maintain our high standards of service. Sincerely yours, Muhieddine Zok General Manager

Dear Mr A., Thank you for taking the time to share your positive experience during your recent stay with us. We are delighted to hear that you appreciated our prime location and found our staff to be attentive and responsive to your needs. Your kind words regarding the housekeeping team's efforts and the concierge service will certainly motivate our team to continue delivering exceptional service. We look forward to welcoming you back on your next visit. Sincerely yours, Muhieddine Zok General Manager

Dear Mr N., Thank you for your kind words regarding your recent stay at Fairmont Riyadh. We are delighted to learn that you found your experience exceptional and that our hotel met your expectations. It is our aim to provide outstanding service and memorable moments for all our guests. We look forward to welcoming you back in the future for another wonderful visit. Sincerely yours, Muhieddine Zok General Manager

Mr. Othman, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the incorrect charge. Following our phone conversation, we would like to clarify that the card details were required only to process the refund through our payment system. We fully understand your concern regarding sharing sensitive card information and regret that this process caused you additional discomfort. We are pleased to confirm that the full refund has now been processed within 48 hours, rather than the initially communicated timeframe of 21 days. We sincerely regret the experience and appreciate your patience and understanding. Kind regards, Ahmed Almaiman Front Office Manager Fairmont Riyadh

Dear Ms B., Thank you for your kind words regarding your recent experience at Fairmont Riyadh. We are delighted to hear that you appreciated our facilities and the high level of service provided by our team. It is our commitment to ensure that every guest enjoys a remarkable stay, and your feedback serves as a great motivation for our staff. We look forward to welcoming you back soon. Sincerely yours, Muhieddine Zok General Manager

Dear Mr. A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location, comfort, and dining options to your satisfaction. Your praise for our concierge team is greatly appreciated, and we will ensure your feedback is shared with them. Sincerely yours, Sofia Delfosse Guest Experience Assistant Manager

Dear Ms Al Zunaydi, Thank you for taking the time to share your positive experience at Fairmont Riyadh. We are delighted to hear that you found your stay relaxing and enjoyed the luxury and classy atmosphere of our hotel. Your satisfaction is our top priority, and we appreciate your kind words regarding your experience. Sincerely yours, Muhieddine Zok General Manager

Dear Mr. A. S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and our staff exemplary. Your appreciation motivates us to continue delivering excellent service. Sincerely yours, Sofia Delfosse Guest Experience Assistant Manager

Dear Mr. B., Thank you for your kind words regarding our hotel and staff. We are delighted to hear that you had an enjoyable experience during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sincerely yours, Sofia Delfosse Guest Experience Assistant Manager

Dear Mr. G., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel to offer excellent value, along with cleanliness and comfort. It is gratifying to know that our staff's professionalism made a positive impression on you. Sincerely yours, Sofia Delfosse Guest Experience Assistant Manager

Dear Mr. A. O., Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. While the ground floor entrance is closed during the late evening as part of our security measures, we understand how inconvenient this can be after a long journey and regret the discomfort it caused. We truly appreciate your comments and hope to have the opportunity to welcome you back for a much more enjoyable stay. Sincerely yours, Sofia Delfosse Guest Experience Assistant Manager

Dear Ms. A. D., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the excellent service and breakfast buffet. We appreciate your comments about the room view and will take them into consideration for future improvements. Sincerely yours, Sofia Delfosse Guest Experience Assistant Manager

Dear Ms. A. D., Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our accommodations comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely yours, Sofia Delfosse Guest Experience Assistant Manager

Dear Mr. A. S., Thank you for your positive feedback regarding our location. We are delighted to hear that you enjoyed your stay at Fairmont Riyadh. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely yours, Sofia Delfosse Guest Experience Assistant Manager