Fairmont Riyadh 5 stars

Brand new hotel with brand new concept

It was good overall, but the mattress wasn’t comfortable, and the air conditioning when on Auto it keeps turning on and off within less than a minute which was annoying! and the hallway smells cooking, I think it’s the ventilation system!

All good. Only missed outdoor pool.

As always with very professional team provide personalized customer experience

Amazing

The Fairmont in Riyadh provided exceptionally friendly and helpful services through your reception, catering venues and business centre. The rooms and common areas were all very comfortable. Unfortunately while the hotel advertised a wonderful fitness centre, pool and spa none, these were for men only. This affected my stay as i'd anticipated utilising these helpful exercising facilities, particularly given outdoor exercise options were limited. Also there was no difference in cost I was charged as compared to male colleagues, making the cost of my stay not very good value for money.

The hotel stay was very pleasant and comfortable. The staff was very polite and helpful, the location was very convenient for getting around and many activities. The front desk staff all were professional and pleasant.

It was fine but the room was cold and the price in booking cheaper than hotel I like to stay in Fairmont hotel but price up. Thank you for all..

I love the staff and the service. The rooms are different story.

Great but I was disappointed. The next morning after checkout, I went back looking for an item I left in my room. After the reception called housekeeping and confirmed it was found, I waited for 40 minutes but no one showed up. I had to run to the airport without my item.

Unorganized and unprofessional

First of all I have stayed in the hotel for two weeks, I was really disappointed of couple of things: 1- I have asked the concierge to come and help me with the luggage no body showed up for more than 20 min so I took my heavy luggage by my self and left them in the car. 2- I have ordered a breakfast and asked for extra bread unfortunately the bread showd up after 30 min. 3- I have ordered food from outside and asked the reception to ask some one to get my food to the room and the answer was, you have to come and pick it up by yourself this is the policy of the hotel. 4- cleaning wasn't that good in the room. 5- I have extended my stay for one night through booking and called the reception to inform them so they won't call me in the next day for the check out as I have informed him that i am going to be sleeping and I don't want someone to disturb me. Unfortunately I have received 2 calls regarding checking out in the next day.

Horrible smell from the shower sewer. We were told that a “quick fix” was made but nothing happened. We gad to change the room. No apology was given.

Poor checkout - the ladies at reception were busy talking amongst themselves. The checkout was very slow and so I asked them to email me the receipt. I didn’t receive an email by the afternoon so returned to the hotel on the way to the airport to collect a hard copy of the invoice. The same lady was at the reception and was unfriendly when preparing the invoice and did not apologize for not having emailed it.

From check out - check in i had good experience. I liked the welcoming snacks for G20 delegates. Small gesture high impact