Novotel Mumbai International Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 3,851 reviews

Novotel Mumbai International Airport - Image 1
Novotel Mumbai International Airport - Image 2
Novotel Mumbai International Airport - Image 3
Novotel Mumbai International Airport - Image 4

Description

Hotel extras

  • 1.5 km from International Airport and 5 km from Domestic Terminal.

  • Modern 33 sqm tech-friendly rooms with generous personal space.

  • Smart TVs in every room; guests can stream using their own OTT accounts.

  • Nine flexible event spaces for business meetings and social gatherings.

  • Three dining venues offering all-day dining, gourmet bites, and skyline views.

Our accommodation(s)

Book this hotel
Room 1

33 sq. mt. Standard Room with Twin bed offers a generous and comfortable space for business and leisure guests. The room is spacious and complemented with stylish furniture for your comfort.

  • Views:

    City View

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x Single bed(s) and 1 x Single bed(s)
  • Views: City View

A perfect blend of serenity and elegance, the Deluxe Room will delight you with its magnificent modern interiors, three fixture bathrooms and being situated on s higher floor

  • Views:

    City View

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

A perfect blend of serenity and elegance, the Deluxe Room will delight you with its magnificent modern interiors, three fixture bathrooms and being situated on s higher floor

  • Views:

    City View

Max. number of persons
3
Area
From 33 m² / 355 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Combine work and relaxation in complete serenity in our 34 sq. mt. Superior Room with King bed. With modern decor, comfortable design and high-tech facilities with three and four-fixture bathrooms.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Sink lever hardware
  • Handheld shower

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Combine work and relaxation in complete serenity in our 34 sq. mt. Superior Room Twin bed. With modern decor, comfortable design and high-tech facilities with three and four-fixture bathrooms.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Single bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

A perfect blend of serenity and elegance, the Executive Room will delight you with its magnificent modern interiors, three and four-fixture bathrooms on higher floor along club lounge access with cocktail hours from 5.30pm to 7.30pm.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

A perfect blend of serenity and elegance, the Executive Room will delight you with its magnificent modern interiors, three and four-fixture bathrooms on higher floor along club lounge access with cocktail hours from 5.30pm to 7.30pm.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Single bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Executive Suite King Bed with Living room Airport View with Cocktail Hours & Short Eats

66 sq. mt suite with a view of the airport with workspace, lounge, master bedroom, walk-in closet and a modern bathroom with a bathtub and walk-in shower offers Breakfast , Lounge access with cocktail hours from 5.30pm to 7.30pm.

  • Views:

    City View

Max. number of persons
3
Area
From 66 m² / 710 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Novotel Mumbai International Airport

CTS 1359 Marol, Next to Airport Metro Station, entrance no 3 Andheri Kurla Road
400059 MUMBAI
India

GPS:19.110109, 72.875298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 268 rooms
  • One room for people with reduced mobility
  • 29 family rooms
  • 268 non-smoking rooms
  • 12 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Entertainment

  • Pool Table

Wi-Fi

  • WiFi at the hotel

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Well-being

Swimming Pool

  • Outside

InBalance

  • On site
  • On site
  • Indoor parking
  • Private
  • 240 parking spaces
  • Max Limited Height: 6.09 m / 20 ft

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Parking

Parking information

  • On site

FOOD EXCHANGE

Food Exchange is a contemporary and fun restaurant concept addressing the diversity of the markets and demands of our guest who seek multi-cuisine food and a good range of beverages for a myriad of occasions and appetites.

Cooking style
International
Chef name
Parimal Jahagirdar
Classifications & labels
2025
Capacity
168
Accessibility
Accessible service
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday
  • -
Subsequent opening hours

Menu average price: 27.36 € 2895 INR

Brunch Details

  • brunch buffet
  • reservation recommended

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Thematic parties and animation

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Food Exchange is a contemporary and fun restaurant concept addressing the diversity of the markets and demands of our guest who seek multi-cuisine food and a good range of beverages for a myriad of occasions and appetites.

190 AMSL

Novotel Mumbai International Airport offers Speak-easy cocktails, selection of fine wines and spirits from across the globe at their 190 AMSL paired with high energy music and scenic view of 'The City of Dreams'.

Bar Type
BAR
Capacity
50
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Soft drinks
  • Apéritif
  • Vinoteca
  • Wine by the glass available

Snacks facilities

  • Cold snacks
  • Hot snacks

Novotel Mumbai International Airport offers Speak-easy cocktails, selection of fine wines and spirits from across the globe at their 190 AMSL paired with high energy music and scenic view of 'The City of Dreams'.

Breakfast Buffet Time: 7:00 AM - 10:30 AM Price: INR 1395 + taxes

Whether travelling for business or leisure, our guests can relax and enjoy at our Infinity swimming pool which faces the extensive skyline views of Mumbai. Contact Us- + 91 22 6925 8888 Email - HB4C0-RE@ACCOR.com

Whether travelling for business or leisure, our guests can relax and enjoy our InBalance Fitness Center, equipped with fully functional modern amenities.

Our wide range of luxury spas & beauty treatments assures a therapeutic and tranquil rejuvenation for your mind, body and soul. Choose from across the signature, home-crafted massages & therapies. Contact Us- + 91 22 6925 8888 Email - HB4C0-RE@ACCOR.com

With a selection of exotic cuisines, styles, and décor, as well as a number of venues for all types of events, our talented team creates custom choices for your fairy tale wedding and celebrations. For Enquires please email us at Sapana.SINGH@accor.com

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,851 reviews

Customer review rating 5.0/5

Amita B. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Arunkumar T. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Stephen M. Couples - Confirmed reviews ALL

Dear Mr. M., Greetings from Novotel Mumbai International Airport! Thank you so much for your kind words. We’re truly delighted to hear that our team made your stay memorable. Your appreciation means a lot to us and we look forward to welcoming you again soon. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards, Rachita Sood General Manager

Customer review rating 1.0/5

Melinda P. Business - Confirmed reviews ALL

Dear Ms. P. Greetings from Novotel Mumbai International Airport! Thank you for taking the time to share your detailed feedback. Please accept my sincere apologies for the inconvenience caused during check-in and the missed housekeeping services, as this is certainly not the experience we aspire to provide. I am glad to know that you enjoyed the food and received excellent service from our Gourmet Bar, Tattva Spa, and security teams. Your special mention of Suzy is much appreciated, and I will ensure your compliments are shared with the team. Please be assured that we will review the areas highlighted and reinforce the necessary measures to ensure a more seamless and consistent guest experience. We value your continued trust in Novotel Mumbai International Airport and look forward to welcoming you back for a much better experience. Best Regards Rachita Sood General Manager

Customer review rating 4.0/5

Ankur V. Families - Confirmed reviews ALL

Dear Mr.V., Greetings from Novotel Mumbai International Airport! Thank you for your feedback. We're delighted to know you enjoyed the room and welcome drinks. We apologize for the delay during check-in and the inconvenience caused by the security process. Your comments have been noted, and we will work on improving the guest arrival experience. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards, Rachita Sood General Manager

Dear Ms. P. Greetings from Novotel Mumbai International Airport! Thank you for taking the time to share your detailed feedback. Please accept my sincere apologies for the inconvenience caused during check-in and the missed housekeeping services, as this is certainly not the experience we aspire to provide. I am glad to know that you enjoyed the food and received excellent service from our Gourmet Bar, Tattva Spa, and security teams. Your special mention of Suzy is much appreciated, and I will ensure your compliments are shared with the team. Please be assured that we will review the areas highlighted and reinforce the necessary measures to ensure a more seamless and consistent guest experience. We value your continued trust in Novotel Mumbai International Airport and look forward to welcoming you back for a much better experience. Best Regards Rachita Sood General Manager

Customer review rating 0.5/5

Puvvada R. Families - Confirmed reviews ALL

It’s bad ,i got dirty linen and ripped sheets

Dear Mr.R., Greetings from Novotel Mumbai International Airport! Thank you for bringing this to our attention. We sincerely apologize for the dirty linen and ripped sheets you encountered. This is certainly not the standard we strive to maintain. Your feedback has been shared with our housekeeping team for immediate corrective action. We appreciate your feedback and hope to have the opportunity to serve you better in the future.Dear Guest, Best Regards, Rachita Sood General Manager

Customer review rating 0.5/5

Laisa J. Business - Confirmed reviews ALL

Extermely disappointed

Dear Ms. J., Greetings from Novotel Mumbai International Airport! Thank you for taking time to share your valuable feedback with us. We regret that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience to every guest; therefore, your feedback is extremely important to us. Please rest assured that we are taking the appropriate measures to address the concerns raised and to prevent any recurrence in the future. We truly appreciate you bringing this matter to our attention, and it is our sincere hope that you will give us another opportunity to better serve you in the near future. Best regards, Rachita Sood General Manager

Customer review rating 3.5/5

Sunao F. Business - Confirmed reviews ALL

Room was comfortable and staff were supportive for my needs.

Dear Mr.F., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, provide a superior service experience therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 4.5/5

Christian S. Business - Confirmed reviews ALL

The only negative point was the crowded breakfast area around 8am. But I guess this is in the nature of things ...

Dear Guest, Greetings from Novotel Mumbai International Airport! Thank you for your feedback. We're glad you enjoyed your stay. We understand the breakfast area can get busy during peak hours, and we appreciate your patience. We look forward to welcoming you again soon. Best Regards, Rachita Sood General Manager

Customer review rating 3.5/5

Shahar S. Business - Confirmed reviews ALL

Too crowded this time. In the reception and it the dining room. Very noisy.

Dear Mr. S., Greetings from Novotel Mumbai International Airport! Thank you for your feedback. I’m sorry that the reception and dining areas were crowded and noisy during your stay. We understand this affected your comfort and overall experience. Your comments have been noted and we will work on improving the guest experience during busy periods. We hope to welcome you back for a much more relaxing stay. Best Regards Rachita Sood General Manager

Customer review rating 4.0/5

William C. Couples - Confirmed reviews ALL

The hotel is in a great position for Mumbai airport. The hotel is clean and we loved the breakfast, there was so much on offer, Shiv and Avinash were particularly helpful at breakfast and gave excellent customer service.

Dear Mr. C., Greetings from Novotel Mumbai International Airport! Thank you for sharing your valuable feedback with us. We are delighted to know that your stay was satisfying. At Novotel, we strive to create seamless and memorable experiences for all our guests and it is wonderful to hear that we were able to do so for you. Your kind words and recognition truly mean a lot to our team. Thank you once again for your feedback. We look forward to welcoming you back in the near future. Warm regards, Rachita Sood General Manager

Customer review rating 3.5/5

Amaan A. Families - Confirmed reviews ALL

It was awesome room decoration and comfort. But the major drawback was the window view which was completely like showing huts like kidna slum area

Dear Mr.A., Greetings from Novotel Mumbai International Airport! Thank you for sharing your feedback. We are delighted to know that you appreciated the room decoration and comfort during your stay. However, I am sorry to learn that the view from your room did not meet your expectations and left you disappointed. We understand how important the overall room experience is and we regret that the view impacted your stay. Please note that room views vary based on room allocation and availability at the time of check-in. For your future visits, we would be happy to assist with a request for a runway-facing room, subject to availability, to enhance your experience. Thank you for bringing this to our attention. We truly value your feedback and look forward to welcoming you back for a much improved stay. Best Regards Rachita Sood General Manager

Customer review rating 0.5/5

Rohit S. Business - Confirmed reviews ALL

I have raised the complaint already. The location was incorreclty pinned on google map. Had to spend 3 hours on the road trying to locate the hotel and that too late in the night. Plus the staff was extremely rude when i shared this issue with them. not going to use this hotel neither i trust the novotel brand anymore. It has been my worst experience.

Customer review rating 5.0/5

Abdulla A. Solo - Confirmed reviews ALL

Everything was arranged and the experience with staffs also great. They were so polite and helpful.

Dear Mr. A. , Greetings from Novotel Mumbai International Airport! Thank you for sharing your valuable feedback with us. We are delighted to know that your stay was satisfying. At Novotel, we strive to create seamless and memorable experiences for all our guests and it is wonderful to hear that we were able to do so for you. Your kind words and recognition truly mean a lot to our team. Thank you once again for your feedback. We look forward to welcoming you back in the near future. Warm regards, Rachita Sood General Manager

Customer review rating 5.0/5

Cedric F. Families - Confirmed reviews ALL

This is our second time staying in your property. The staff were very helpful, and pleasant. No complaints. Also enjoyed the food and location was good. We were able to travel around as uber was accessible.

Dear Mr. F., Greetings from Novotel Mumbai International Airport! Thank you so much for your kind words. We’re truly delighted to hear that our team made your stay memorable. Your appreciation means a lot to us and we look forward to welcoming you again soon. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards, Rachita Sood General Manager

Customer review rating 5.0/5

Anand K. Business - Confirmed reviews ALL

Excellent

Dear Mr.K., Greetings from Novotel Mumbai International Airport! Thank you so much for your kind words. We’re truly delighted to hear that our team made your stay memorable. Your appreciation means a lot to us and we look forward to welcoming you again soon. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards, Rachita Sood General Manager

Customer review rating 4.0/5

Alap K. Couples - Confirmed reviews ALL

The stay experience was good, I had a poor experience with the buffet service. 1. I was not told to pay while entering the buffet, which made me believe that I would pay for it during checkout. 2. They called me up when I got back to the room and napping came to collect the payment 2 times. Please understand if someone is staying at the property and haven't checked out why would you hamper their experience by calling them multiple times for petty payments. Me and my wife came to rest up for a while away from our notorious kids and eventually did not get the peace that we wanted.

Dear Mr. K., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, provide a superior service experience therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 4.5/5

Fahad A. Business - Confirmed reviews ALL

Wonderful Staff, Good Location, excellent Breakfast... OVERALL GREAT EXPEREINCE...

Dear Mr.A.. Greetings from Novotel Mumbai International Airport! Thank you so much for your kind words. We’re truly delighted to hear that our team made your stay memorable. Your appreciation means a lot to us and we look forward to welcoming you again soon. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards, Rachita Sood General Manager

Customer review rating 5.0/5

Sunil M. Business - Confirmed reviews ALL

Good customer service

Dear Mr.M., Greetings from Novotel Mumbai International Airport! Thank you so much for your kind words. We’re truly delighted to hear that our team made your stay memorable. Your appreciation means a lot to us and we look forward to welcoming you again soon. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards, Rachita Sood General Manager

Customer review rating 5.0/5

Hemantkumar P. Business - Confirmed reviews ALL

Breakfast quality was excellent. Room was neat and clean.

Dear Mr.P., Greetings from Novotel Mumbai International Airport! Thank you so much for your kind words. We’re truly delighted to hear that our team made your stay memorable. Your appreciation means a lot to us and we look forward to welcoming you again soon. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards, Rachita Sood General Manager

Customer review rating 4.0/5

Naresh K. Business - Confirmed reviews ALL

Friendly hotel, excellent breakfast, and room service,

Dear Mr.K., Greetings from Novotel Mumbai International Airport! Thank you so much for your kind words. We’re truly delighted to hear that our team made your stay memorable. Your appreciation means a lot to us and we look forward to welcoming you again soon. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards, Rachita Sood General Manager

Customer review rating 5.0/5

Utsav A. B. Friends - Confirmed reviews ALL

Well located and comfortable stay

Dear Mr.B., Greetings from Novotel Mumbai International Airport! Thank you so much for your kind words. We’re truly delighted to hear that our team made your stay memorable. Your appreciation means a lot to us and we look forward to welcoming you again soon. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards, Rachita Sood General Manager

Customer review rating 5.0/5

Shikha D. Couples - Confirmed reviews ALL

Stay was very comfortable and staff was very helpful. Cleanliness of the room should be looked into more.

Dear Ms.D., Greetings from Novotel Mumbai International Airport! Thank you for your kind feedback. We are delighted to know that you had a comfortable stay and found our staff helpful. We have noted your comments regarding room cleanliness and will certainly work on improving this area. We look forward to welcoming you again soon. Best regards, Rachita Sood General Manager

Customer review rating 3.5/5

Yin W. Business - Confirmed reviews ALL

We have stayed at Novotel for 7 nights as a corporate team, and overall, our stay experience has been pleasant and satisfactory. We would like to kindly share two minor suggestions for your service improvement. First, regarding housekeeping service. The cleaning staff often turns the room air conditioner down to 18°C while we are out. When we return to the room, the temperature becomes extremely cold and uncomfortable. We would appreciate it if the housekeeping team could maintain a reasonable room temperature or keep the air cconditioner at the same temperature Second, regarding the airport transfer service. Our team has five colleagues staying at this hotel for eight nights under a corporate booking arrangement. However, one of our colleagues who booked through a travel agency was not offered the complimentary airport transfer service, while other corporate reservations include this package benefit. As we are all long-staying corporate guests from the same team, we find this policy discrepancy confusing and inconsistent. Although the issue maybe eventually resolved internally, we hope the hotel can unify the service standard for corporate group bookings to avoid similar confusion for future corporate guests. Thank you very much for the overall great service during our stay.

Dear Ms. W., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, provide a superior service experience therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Other web-users rate our hotel

  • 1,250 reviews 9.4/10 Location
  • 2,308 reviews 8.8/10 Room
  • 6,499 reviews 9.4/10 Service
  • 36 reviews 8.3/10 WiFi
  • 2,279 reviews 8.8/10 Food
  • 1,442 reviews 9.3/10 Breakfast
  • 1,354 reviews 8.5/10 Cleanliness
  • 781 reviews 8/10 Comfort

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