Dear Joanne, Thank you for your wonderful feedback and for your perfect 100/100 overall rating. It is particularly pleasing to read “Great stay as always.” There is no greater compliment than having guests return to TRIBE Perth Kings Park and continue to enjoy their experience with us. I'm delighted that you and your family enjoyed your stay, found the rooms suited your needs and appreciated both our dinner and breakfast offerings. Your special mention of the friendly lady who welcomed you at reception is particularly appreciated. Nothing pleases me more as General Manager than seeing our team recognised for their genuine hospitality, and I will be delighted to share your comments with them. Your 100/100 scores across almost every aspect of your stay, together with your 10/10 recommendation, are a wonderful endorsement of our team. Thank you also for your continued loyalty as an ALL Classic member. We look forward to welcoming you and your family back to TRIBE Perth Kings Park for another great stay. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Utkarsh, Thank you for taking the time to share your feedback and for your excellent 90/100 overall rating. While I am delighted that you enjoyed so many aspects of your stay, I am extremely concerned and disappointed by your experience with our housekeeping standards. Finding a condom under the bed upon arrival is completely unacceptable and falls well below the cleanliness and hygiene standards we expect at TRIBE Perth Kings Park. I sincerely apologise that your room was presented to you in this condition. Your additional concern regarding your room not being serviced during your stay is also disappointing. Both matters will be followed up with our Housekeeping team, including a review of our room-cleaning and inspection procedures. Despite these shortcomings, I genuinely appreciate your 100/100 scores across almost every other aspect of your stay, particularly your recognition of our team, breakfast, accommodation and Food & Beverage offerings, together with your 10/10 recommendation. As an ALL Gold and Accor Vacation Club member, your continued loyalty is greatly valued, and I am pleased that your member recognition, welcome amenities and room upgrade exceeded your expectations. Utkarsh, while your overall score is very encouraging, your 10/100 cleanliness rating is a serious concern that we cannot overlook. Cleanliness is one of the most fundamental expectations of any hotel, and we must do better. Please accept my sincere apologies once again. Should you wish to discuss your experience with me personally, I would welcome the opportunity. You can contact me directly on 04… or at to… Thank you again for your honest feedback and for giving us the opportunity to improve. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Philip, Thank you for taking the time to provide such detailed and constructive feedback following your recent stay at TRIBE Perth Kings Park. I appreciate your comments regarding the quality of our pillows. A comfortable night's sleep is fundamental to a good hotel experience, and I understand your preference for duck down feather pillows. Your suggestion that we provide these as an option is certainly worth considering. I am also concerned by your observation regarding the air-conditioning filter warning and the general cleanliness of your room. These are basic maintenance and housekeeping matters that should not be overlooked, and I will ensure they are followed up. On a positive note, I am delighted that you rated both your arrival and our team 100/100, and particularly appreciate your recognition of our breakfast chef for being consistently helpful and accommodating. I will be pleased to share your comments with our kitchen team. As an ALL Platinum member, you should feel genuinely recognised and valued. I am disappointed that your complimentary coffee benefit was only communicated on your final morning and that your welcome drink, amenity and upgrade experience fell short of expectations. These are important aspects of loyalty recognition that we need to deliver consistently. Your feedback regarding in-room dining, the online menu, bar offering and our team's knowledge of welcome drink entitlements is equally valuable. A 30/100 in-room dining score clearly highlights an area requiring attention. I have also noted your suggestions regarding refillable water bottles and locally brewed draught beer. While I am pleased that you rated our breakfast 90/100 and continue to recommend the ALL loyalty programme 10/10, your overall 60/100 rating tells me that we have opportunities to do considerably better. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Thank you again, Philip. Whether feedback is positive or identifies shortcomings, it is how we learn and improve. I sincerely hope we have the opportunity to provide you with a more comfortable and rewarding experience on your next visit. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Brent, Thank you for taking the time to share your feedback. I am sorry that your recent stay fell short of your expectations, particularly given your 40/100 overall rating. I appreciate your disappointment regarding our cashless payment policy. TRIBE Perth Kings Park operates as a cashless hotel, including our café and bar. While this is our operating policy, I understand that not everyone prefers to pay electronically, and I apologise for the inconvenience this caused. Regarding the room size, TRIBE rooms are intentionally compact, with a focus on clever and functional use of space, including under-bed luggage storage. However, I appreciate that travelling with two suitcases can present challenges, and having luggage obstructing your movement around the room, particularly at night, is certainly not the experience we want for our guests. I have also noted your feedback regarding the ease of accessing our Wi-Fi, which we will review with our team. While I am pleased that you rated cleanliness 80/100, I am disappointed that your overall experience resulted in only a 3/10 recommendation. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Thank you again, Brent, for your constructive feedback, and please accept my apologies for the disappointment caused. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Lauren, Thank you for taking the time to provide such detailed feedback regarding your recent stay. I am sorry that the experience fell considerably short of what you expected. I appreciate your comments regarding the room size. TRIBE rooms are intentionally compact and designed around the clever and functional use of space; however, I understand that this did not work well for you and your partner, particularly with the limited hanging space and difficulty moving around when the ironing board was in use. I have also noted your concern regarding how the rooms are represented online. I am particularly concerned by the visible damage and deterioration you described around the bathroom sink. This is something we need to address from a maintenance and presentation perspective. Your comments regarding breakfast are also concerning. A 20/100 score clearly tells us that we did not meet expectations. The limited variety and inconsistent quality of the eggs will be raised with our Food & Beverage and kitchen teams. It is useful to know that you found the Sunday breakfast noticeably better, including the quality of the eggs and availability of bacon. On a positive note, thank you for recognising our team. Your 90/100 scores for both arrival and our team, and your comments about their happy and positive attitude, are greatly appreciated and will be shared with them. As an ALL Classic member, we value your feedback, particularly when the experience has resulted in only a 2/10 recommendation. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Please accept my sincere apologies, Lauren, for the disappointing experience. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear James, Thank you for taking the time to provide such detailed feedback. While I’m pleased that you found our location and room appealing, and particularly that your arrival experience was welcoming and helpful, I am very disappointed by your experience at breakfast. A 10/100 breakfast score is clearly well below the standard we should be delivering. Your comments regarding the presentation and quality of the food, dirty bowls, the condition of your coffee cup and, particularly, the reported fly in the milk are concerning and will be followed up with our Food & Beverage and kitchen teams. Of equal concern is your description of the service you witnessed and received. Regardless of how busy we may be, our guests should always be treated with courtesy, warmth and professionalism. Your comments regarding the handling of breakfast and coffee inclusions are also noted; these should be understood by our team and managed without making a guest feel uncomfortable. I do appreciate you recognising the team member who welcomed you so positively at check-in. Unfortunately, as you rightly point out, a poor experience the following morning can quickly undo that good first impression. Thank you also for your loyalty as an ALL Platinum member and for your continued 10/10 recommendation of the ALL programme. Your feedback is particularly valuable because it identifies some very clear areas where we need to do better. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Please accept my apologies, James, for what was clearly a very disappointing breakfast experience. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Howard, Thank you for taking the time to provide your feedback following your recent stay with us. I’m pleased that you and your partner enjoyed your stay, found everything clean and, most importantly, found our team to be helpful and pleasant. Your comment that everyone was very helpful is particularly appreciated, and I will be pleased to share this with the team. I also wanted to address your comment regarding payment. TRIBE Perth Kings Park operates as a cashless hotel, and I can assure you that this policy is not a reflection of the trust we have in our staff. We have a great team whom I trust and value enormously. I do appreciate, however, that not being able to pay by cash can be disappointing for guests who prefer that option. I have also noted your 50/100 breakfast rating and your 1/10 recommendation of the ALL loyalty programme. As an ALL Classic member, your feedback on both is valuable to us. Thank you again, Howard. I’m pleased that despite your concerns, you enjoyed your stay, and we hope to welcome you back to TRIBE Perth Kings Park. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Simon, Thank you for your excellent 90/100 rating and for taking the time to share your feedback following your recent stay. I’m delighted that you and your partner enjoyed a fun, easy-going and comfortable stay, and particularly pleased that you enjoyed the beds, our café and the view from the 8th floor. It is also great to hear that you secured a good rate through the ALL App. Your 100/100 scores across arrival, accommodation, cleanliness, our team, departure and Wi-Fi, together with your 10/10 recommendation of TRIBE, are a wonderful endorsement for the team. Thank you also for your loyalty as an ALL Gold and Accor Vacation Club member. I did note your 6/10 recommendation of the ALL loyalty programme, and appreciate that there may be opportunities for the broader programme to better meet your expectations. Thank you again, Simon. We greatly appreciate your support and look forward to welcoming you back to TRIBE Perth Kings Park. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Alison, Thank you for taking the time to provide such detailed feedback, particularly as a returning guest and ALL Gold and Accor Vacation Club member. I am sorry that our new housekeeping approach was not clearly communicated and that it detracted from your stay to the extent that you chose to check out a day early. I can understand your frustration, particularly when you had displayed the request-to-clean sign and reasonably expected your room to be attended to. We have recently introduced a new opt-in guest room cleaning initiative. The intention is to give guests greater choice around servicing their room; however, your feedback makes it clear that the way this was communicated and implemented during your stay created confusion. Importantly, guests can request additional servicing, fresh towels and replenishment of room amenities during their stay, and we need to ensure this is clearly understood. I also appreciate your perception that the initiative appeared to be about cost saving rather than sustainability. Regardless of its intent, if it negatively affects the guest experience or is not properly explained, then we need to review how we are communicating and delivering it. While I’m pleased that you rated our accommodation, cleanliness and team 80/100, your 4/10 recommendation is disappointing, particularly given that you have stayed with us previously. Thank you for being so candid, Alison. Your feedback is timely and valuable as we assess this new initiative, and I will be sharing your comments with the team. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Kirk, Thank you for such a wonderful review and for your perfect 100/100 overall rating. Your comments are very much appreciated. I’m delighted that you enjoyed our central location, amenities and particularly the large communal lobby area as a place to work as well as relax and dine. This is very much part of the TRIBE concept, particularly given the intentionally compact design of our guestrooms, and it is great to hear that the space worked so well for you during your business stay. It is also wonderful to see 100/100 scores for cleanliness, breakfast, our team, arrival, departure, Wi-Fi and sustainability, together with your 10/10 recommendation. On a personal note, thank you for your very kind words about me. Anticipating what our guests may need is an important part of hospitality, and I’m delighted that I was able to contribute positively to your stay. I will also make sure your comments are shared with the entire team, as delivering that attentive experience is very much a collective effort. Thank you also for your loyalty as an ALL Classic and Accor Vacation Club member. It was a pleasure having you with us, Kirk, and we look forward to welcoming you back to TRIBE Perth Kings Park. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Andrew, Thank you for taking the time to provide such detailed feedback. I am sorry that your stay did not represent the experience or value you expected, as reflected in your 50/100 overall rating and 3/10 recommendation. Your comments regarding the start of your stay are particularly disappointing. Having already experienced difficulty contacting the hotel prior to arrival, then waiting to check in and finding your room was not ready after 2pm understandably created a poor first impression. The communication regarding our Sunday kitchen availability, reduced breakfast hours and housekeeping frequency added further frustration. I am also concerned by your 40/100 cleanliness rating, including the item you found on the floor. While seemingly minor in isolation, I appreciate your point that when combined with other issues it contributes to the overall impression of the hotel. Your comments regarding the condition and functionality of the room and the breakfast selection and presentation have also been noted. It is pleasing, however, that despite these frustrations you rated our team 80/100, commenting that the people were great but there were simply too few of them. That is important feedback for me as General Manager and will be reviewed. As an ALL Silver member, I am particularly sorry that we did not deliver the standard you reasonably expected. Andrew, should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Please accept my sincere apologies for the disappointing experience, and thank you for providing such constructive feedback. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear G., Thank you for taking the time to share your feedback and for your 80/100 overall rating. I’m delighted that you enjoyed our onsite food offering and particularly our lounge and communal areas for business meetings. It is also wonderful to see perfect 100/100 scores for your arrival, Wi-Fi, lunch, dinner, bar and in-room dining, together with a strong 90/100 rating for our team. I particularly appreciate your feedback regarding the frequency of room servicing during longer stays. We have recently introduced a new opt-in guest room cleaning initiative, which provides guests with the option to request additional servicing. There should have been a notice in your room explaining this initiative and how to opt in, and I apologise if this was not clearly communicated during your stay. We will follow this up with the team. As an ALL Gold member, I’m also pleased that you rated your member recognition 100/100 and that your welcome amenity exceeded expectations. Thank you also for your perfect 10/10 recommendation of the ALL loyalty programme. Thank you again, G.. We appreciate your constructive feedback and look forward to welcoming you back to TRIBE Perth Kings Park on your next business visit. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Amos, Thank you for taking the time to share your feedback and for your 80/100 overall rating. I’m delighted to read that you considered TRIBE an excellent place to stay and particularly appreciated the friendliness of our team and the cleanliness of the hotel. It is wonderful to see perfect 100/100 scores for your arrival, accommodation, cleanliness, our team, departure and Wi-Fi, together with your 10/10 recommendation. I will also make sure your special recognition of the team member who assisted you during your afternoon check-in is shared with our Front Office team. As an ALL Classic member, I’m particularly pleased that you felt well recognised during your stay, awarding us 100/100 for member recognition and a 10/10 recommendation of the ALL loyalty programme. Thank you again, Amos. We greatly appreciate your support and look forward to welcoming you back to TRIBE Perth Kings Park. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Robyn, Thank you for such a wonderful and very personal review. Your comments genuinely mean a great deal to me. I’m delighted that you enjoyed the unique TRIBE experience and appreciated our funky and functional design, together with the perfect 100/100 scores you gave our arrival, accommodation, cleanliness, breakfast, team, departure and Wi-Fi. I was particularly touched by your comments about our conversation. Hotels are ultimately about people looking after people, and if taking a few minutes to chat helped make your day a little better when you were tired, stressed and missing home, then that is incredibly rewarding for me personally. I am sorry that the disruption from other guests affected your stay, but pleased that we were able to respond promptly and assist. Thank you also for your loyalty as an ALL Gold and Accor Vacation Club member, your 9/10 recommendation of TRIBE, and your perfect 10/10 recommendation of ALL. Your observation regarding lights being left on in an empty room is also a fair one and something we will review. It was an absolute pleasure meeting you, Robyn. Thank you for making my day with your feedback, and I very much look forward to welcoming you back to your TRIBE family in Perth. Warm regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Nathan, Thank you for taking the time to provide such detailed feedback. I am very sorry to read about your experience and to see your 20/100 overall rating and 1/10 recommendation. Of particular concern is the communication surrounding your room service request. If you received confirmation by email and text and then waited an hour only to subsequently learn that the kitchen was closed, I can understand your frustration. We need to ensure the information provided to our guests is accurate and consistent. I am equally concerned by your comments regarding the air-conditioning and the response you received when you raised the issue with our team. Even when a technical issue occurs, how we communicate with and support our guests is equally important, and your 10/100 rating of our team is particularly disappointing to me. Your additional comments regarding the smell of smoke, cleanliness under the bed and Wi-Fi access have also been noted and require follow-up with the relevant teams. As an ALL Classic member, I am particularly sorry that we fell so far short of the experience you reasonably expected from us. Nathan, I would welcome the opportunity to speak with you personally and better understand what occurred. Please feel free to contact me directly on 04… or at to… Please accept my sincere apologies for the disappointing experience. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear John, Thank you for taking the time to provide such detailed feedback. I am very sorry that your stay was disappointing, as reflected in your 30/100 overall rating and 1/10 recommendation. While TRIBE rooms are intentionally compact and designed around the efficient use of space, I appreciate that the room and bathroom configuration did not suit you as a couple. Your comments regarding the heavy bathroom door, seating and under-bed luggage storage have also been noted. Of greater concern is your feedback regarding the mould around the hand basin. This falls below the cleanliness standards we expect and will be followed up with our Housekeeping and Maintenance teams. I am equally disappointed by your 20/100 breakfast rating. Your specific comments regarding the egg choices, yoghurt and fruit selection, together with the availability and additional cost of barista coffee, are valuable and will be shared with our Food & Beverage team as we continue to review our breakfast offering. It was pleasing to read that you found our staff wonderful, with both our team and your arrival and departure experiences receiving 80/100, although I appreciate this did not compensate for the other aspects of your stay. Should you wish to discuss your experience with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Please accept my sincere apologies for the disappointment caused, John, and thank you for providing us with such clear feedback. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Thank you for taking the time to provide such detailed feedback and for your 80/100 overall rating. I’m pleased that you enjoyed our location and that you rated your departure, Wi-Fi and sustainability experience particularly highly. It is also wonderful to hear that our water refill facilities complemented your own approach to reducing unnecessary waste. I appreciate your comments regarding the size and configuration of our rooms and bathrooms. TRIBE rooms are intentionally compact and designed around the clever use of space; however, I understand that the layout, heavy glass bathroom door and positioning of the bathroom fixtures did not suit your needs, particularly for a longer stay. While your overall score was positive, I am naturally disappointed to see your 1/10 recommendation and that you would not choose to stay again. Thank you for providing such clear feedback on the reasons behind this. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Kausik, Thank you for taking the time to provide such detailed and constructive feedback following your recent stay with us. I’m delighted that you and your partner had a smooth and comfortable stay, and particularly enjoyed our location close to Kings Park. Your 90/100 overall rating, 100/100 scores for arrival and departure, and 9/10 recommendation are greatly appreciated. I also appreciate the balanced way in which you have highlighted opportunities for improvement. Your comments regarding breakfast variety and coffee are particularly helpful. I understand your point that when breakfast is included, having to pay separately for a barista-made coffee can detract from the overall experience. We are currently reviewing aspects of our Food & Beverage offering, and feedback such as yours is valuable in that process. Thank you also for recognising the clever use of space within our rooms. The TRIBE concept is intentionally compact, so it is pleasing to hear that you found the room well designed and equipped with everything you needed for a comfortable stay. Finally, thank you for your loyalty as an ALL Classic member. We appreciate your support and hope to have the pleasure of welcoming you back to TRIBE Perth Kings Park. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park

Dear Liam, Thank you for taking the time to provide such clear feedback regarding your recent stay. I am very sorry that we did not provide the experience you should reasonably have expected, particularly as an ALL Platinum member. Your 10/100 arrival rating and 20/100 rating of our team are particularly concerning to me. You should have been recognised as a Platinum member at check-in and your breakfast entitlement should have been clearly explained. I apologise that this did not occur. I have also noted your comments regarding the condition of the room, particularly the cracked bathroom tiles and basin, together with your concerns regarding Wi-Fi access and speed. While our rooms are intentionally compact as part of the TRIBE design, their physical condition should still meet the appropriate standard. I’m pleased there were some positives, including our location opposite Kings Park, the comfortable bed and your 100/100 departure experience, but these do not outweigh the shortcomings you experienced. Should you wish to discuss your stay with me personally, I would welcome the opportunity. Please feel free to contact me directly on 04… or at to… Please accept my sincere apologies, Liam, particularly for the lack of recognition of your Platinum status. Kind regards, Tony Pallotta General Manager TRIBE Perth Kings Park