Dear Yasmin, Thank you for taking the time to share your wonderful feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I am delighted to hear that you and your family had such a wonderful time with us. It is fantastic to know that our central location, accommodation, and team all contributed to such a memorable experience. Thank you especially for your kind comments regarding our colleagues. I always enjoy the opportunity to celebrate team members who go above and beyond for our guests, and I know Heidi and Jono will be delighted to receive your recognition. Creating a welcoming and accommodating experience is exactly what we strive for, and it is wonderful to know they helped make your stay so enjoyable. As a valued ALL Classic member, I was also pleased to see your perfect score for member recognition, along with your positive feedback regarding our sustainability initiatives and loyalty programme. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your support, loyalty, and recommendation. We look forward to welcoming you and your family back to The Porter House Hotel Sydney again soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Julie, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I am delighted to hear that you enjoyed our central location, lovely accommodation, and the service provided by our team. It was also wonderful to read your comments regarding both your check-in and check-out experiences, as well as your appreciation for our café and its early morning coffee offering. As a valued ALL Silver member, I would also like to thank you for your loyalty and support. I do, however, completely understand your disappointment regarding your ALL points. While eligibility for points and status nights is determined by the booking channel and rate type in accordance with the ALL programme terms and conditions, I appreciate how frustrating this can feel, particularly when you have specifically chosen to stay at The Porter House. Your feedback is both fair and appreciated. While this is unfortunately not something the hotel can override at property level, comments such as yours are important, as they help highlight the impact these programme rules can have on loyal guests who may be required to book through corporate travel channels. Thank you again for your kind comments and constructive feedback. We are grateful for your continued support and hope to have the opportunity to welcome you back to The Porter House Hotel Sydney again soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Tanya, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I am delighted to hear that you enjoyed your stay with us and that our central location and amazing room helped make your visit such a positive one. It is wonderful to see your perfect scores across arrival, accommodation, cleanliness, service, departure, and value for money. Feedback such as yours is a fantastic reflection of the effort our team puts into creating memorable guest experiences. I was particularly pleased to see your 10 out of 10 recommendation score. Knowing that you would recommend us to friends, family, and colleagues is one of the highest compliments we can receive. While I note that breakfast did not quite achieve the same rating as other aspects of your stay, I am delighted that your overall experience was so positive. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your kind words and support. We look forward to welcoming you back to The Porter House Hotel Sydney in the near future. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Ms H., Thank you for taking the time to share your wonderful feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. We are delighted to learn that you enjoyed our central location, comfortable accommodation, and modern facilities. It is especially pleasing to hear that our friendly and welcoming team helped make your stay memorable. Your kind comments regarding the spacious room, cleanliness, and seamless check-in and check-out experience are greatly appreciated and will be shared with the team. We are also pleased that our proximity to Museum Station and Sydney's major attractions made it convenient for you to explore the city. Thank you for recommending our hotel to fellow travellers and for recognizing our commitment to sustainability. We truly appreciate your loyalty as an ALL Classic member and Accor Vacation Club member. It was our pleasure to host you, and we look forward to welcoming you back to The Porter House Hotel on your next visit to Sydney. Warm regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection

Dear Nicole, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I am delighted to welcome you back for a second stay and was pleased to see that you chose to spend seven nights with us on this occasion. There is no greater compliment than a returning guest, and we sincerely appreciate your continued support. I was particularly pleased to read your comments regarding our team. Describing our staff as the standout of your stay is wonderful recognition for the colleagues who work so hard to create memorable guest experiences, and I know your feedback will be greatly appreciated by everyone involved. As a valued ALL member, we are grateful for your loyalty and for the confidence you continue to place in us. While I am delighted that you enjoyed your stay overall, I also recognise that we did not quite achieve a perfect experience on this occasion. Feedback such as yours helps us continue to refine and enhance the guest experience. Thank you again for your kind words and support. We look forward to welcoming you back to The Porter House Hotel Sydney for your third stay in the near future. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Ana Thank you for taking the time to share your wonderful feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I was delighted to read about your stay and to hear that, despite the unexpected change to your anniversary plans, our team was able to help make the occasion a special one for you and your family. Providing genuine hospitality means adapting to our guests' needs, and I am so pleased that our team helped you feel welcomed, cared for, and comfortable throughout your stay. Creating those memorable moments is what we strive for every day. A special thank you for recognising Renato. I always enjoy the opportunity to celebrate our colleagues who go above and beyond for our guests, and I know he will be thrilled to receive your kind feedback. Your comments are wonderful recognition of the care and hospitality he consistently delivers. I was also delighted to see your perfect scores across arrival, accommodation, cleanliness, service, WiFi, and overall experience. While I note your feedback regarding breakfast, I am pleased this did not detract from what was otherwise such an enjoyable stay. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for choosing to celebrate with us. We look forward to welcoming you and your family back to The Porter House Hotel Sydney in the near future. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Judy, Thank you for taking the time to share your feedback following your recent stay with us, and for your loyalty as an ALL Classic member. I am pleased to hear that you enjoyed a comfortable stay and found your room to be well presented. I also appreciate your positive comments regarding the cleanliness of the hotel and your arrival and departure experiences. That said, I am sorry to learn that certain aspects of your stay did not meet your expectations. I appreciate your comments regarding the bathroom design and understand that privacy preferences can vary between guests. I am particularly disappointed to hear that the breakfast experience fell short of expectations. While I am pleased you enjoyed the coffee, I regret that you found the selection, quality, and overall value lacking. I understand your frustration, especially given the additional cost, and I am sorry that the offering did not provide the experience you anticipated. Your feedback regarding a broader range of options, improved food quality, and better value for money has been noted. As our breakfast operations are managed by an external hospitality partner, I have shared your comments directly with their management team for review and consideration. Thank you again for your honest feedback. While I am pleased there were positive aspects to your stay, I regret that the breakfast experience impacted your overall impression and value perception. We appreciate your support and hope to have the opportunity to welcome you back to The Porter House Hotel Sydney – MGallery Collection in the future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Rachael, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear that you enjoyed our central location and found your room comfortable. However, I am sincerely sorry that your stay was impacted by the alarm activation and subsequent announcements during the night, which affected the quality of your sleep. I completely understand how frustrating and disruptive this experience must have been, particularly during a business trip when a good night's rest is so important. While guest safety remains our highest priority and alarm activations must be treated seriously, I regret the inconvenience this caused and the impact it had on your overall experience. I also appreciate your feedback regarding the complimentary coffee suggestion. This is a thoughtful recommendation, and we will take it into consideration when reviewing how we can better support our guests following unexpected disruptions. In addition, I have noted your comments regarding breakfast, service, value for money, and your arrival and departure experience. Your feedback is invaluable as it helps us identify areas where we can improve and deliver a more seamless experience for our guests. Thank you again for sharing your experience and for being a valued ALL Silver member. We hope to have the opportunity to welcome you back in the future and provide you with a much more positive and restful stay. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection

Dear Joshua, Thank you for taking the time to share your feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. We are pleased to hear that you had an overall pleasant stay and that you found our team friendly and helpful. It is especially rewarding to receive such positive recognition for our customer service team, and I will be delighted to share your kind comments with them. However, I am sorry to learn that the cleanliness of your room did not meet your expectations. Please accept my sincere apologies for the shortcomings in our housekeeping standards. Cleanliness is a fundamental part of the guest experience, and your feedback has been shared with our Housekeeping team to ensure greater attention to detail and consistency moving forward. I also appreciate your comments regarding the WiFi connectivity. I understand how frustrating intermittent or slow internet service can be, and I am sorry for the inconvenience this caused during your stay. We will review this feedback with our technical team as we continue to improve our facilities and services. Thank you for your loyalty as an ALL Gold member and for choosing to stay with us. We value your feedback, as it helps us identify areas for improvement while recognizing what we are doing well. We hope to have the opportunity to welcome you and your family back in the future and provide an even better experience. Warm regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney - MGallery Collection

Dear Wayde, Thank you for taking the time to share such a wonderful review following your recent business stay with us, and for your loyalty as an ALL Classic member. I am absolutely delighted to read that you had such an enjoyable experience and found The Porter House Hotel Sydney to be a "delightfully beautiful hotel." It is fantastic to know that you appreciated the hotel's design, calming atmosphere, comfortable bedding, pillow menu, lighting, and our central CBD location. I am equally pleased to hear your kind comments about our team, happy hour offering, coffee, and overall guest experience. Receiving perfect scores across almost every aspect of your stay, including accommodation, cleanliness, service, WiFi, value for money, and sustainability, is incredibly rewarding for all of us. Thank you also for your thoughtful suggestion regarding additional vegan and vegetarian breakfast options. I appreciate your feedback regarding items such as tomatoes and ensuring suitable choices are available for guests with different dietary preferences. As our breakfast operation is managed by an external hospitality partner, I have shared your comments with their management team for consideration. Your recommendation and generous praise mean a great deal to us. Feedback such as yours serves as wonderful encouragement to our team and reinforces our commitment to delivering memorable experiences. Thank you once again for your support. We look forward to welcoming you back to The Porter House Hotel Sydney – MGallery Collection for another exceptional stay. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Tanya, Thank you for taking the time to share your feedback following your recent business stay with us, and for your loyalty as an ALL Platinum member. I am pleased to hear that you enjoyed our convenient location and found your room comfortable. It is also wonderful to see your positive ratings for your arrival experience, accommodation, our team, departure process, and overall value for money. However, I am genuinely disappointed to learn that the breakfast experience fell so far below your expectations and impacted your overall impression of the hotel. I appreciate your candid feedback regarding the breakfast offering, service flow, and dining environment. I understand your view that a boutique hotel experience may be better complemented by a thoughtfully curated à la carte menu rather than a buffet offering. I am also sorry to hear that tables were not cleared promptly and that the overall breakfast experience felt inconsistent with the standards you expected from an MGallery property. Your comments regarding the quality, variety, and presentation of the breakfast offering have been noted, as well as your comparison to recent experiences at other boutique hotels. Feedback such as yours is valuable in helping us understand how guest expectations are evolving. As our breakfast operations are managed by an external hospitality partner, I have shared your feedback directly with their management team for review. Your suggestions regarding a simplified à la carte offering, improved service coordination, and a more premium breakfast experience will be discussed with them accordingly. While I am pleased that many aspects of your stay met your expectations, I regret that the breakfast experience was disappointing enough for you to consider alternative hotels in the future. Thank you again for your honest and constructive feedback. We value your loyalty as an ALL Platinum member and hope to have the opportunity to welcome you back for a more enjoyable and well-rounded stay. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Murray, Thank you for taking the time to share your experience following your recent stay with us. We are thrilled to learn that you found our hotel to be first-class, particularly our excellent location, spacious rooms, and the warm hospitality of our team. It is equally pleasing to hear your praise for Lee Ho Fook, which has become a favourite amongst many of our guests. While we are delighted that your overall stay was enjoyable, I am sorry to learn that the club sandwich you ordered did not meet your expectations. As our food and beverage operations are managed by an external partner, we have shared your feedback with their team to ensure it is reviewed accordingly. We appreciate you bringing this to our attention. We also value your comments regarding WiFi performance and the visibility of our sustainability initiatives, including signage encouraging linen reuse. Feedback such as yours helps us identify opportunities to further enhance the guest experience. Thank you again for your recommendation and continued loyalty as an ALL Gold member. We truly appreciate your support and look forward to welcoming you back to The Porter House Hotel Sydney - MGallery Collection in the near future. Warm regards, Renato Sionillo Front Office Manager The Porter House Hotel Sydney - MGallery Collection

Dear Guil, Thank you for taking the time to share your feedback following your recent stay with us. I am sincerely sorry to learn that your experience fell short of your expectations and that your arrival was affected by the air conditioning issue in your room. I completely understand how frustrating it must have been to arrive at the hotel after your journey only to discover a persistent noise coming from the air conditioning unit. While I appreciate your patience while our team attempted to rectify the issue, I regret that the problem could not be resolved promptly and that a room move was ultimately required. I am particularly sorry to learn that the delay caused you to miss your dinner reservation, which understandably impacted your first evening with us. I was equally disappointed to read your comments regarding the late check-out request. Given the inconvenience you experienced at check-in, I understand why you felt greater consideration should have been given when reviewing your request. While late check-outs are subject to availability and hotel policy, I recognise that the overall situation left you feeling that the service recovery and attention to your stay fell below expectations. Your comments regarding the need for better communication, guest recognition, and detailed handovers between team members have been noted. We should ensure that service issues encountered during a guest's stay are clearly documented and communicated so that opportunities for recovery and personalised service are not missed. Please also accept my apologies that the accommodation, cleanliness, service, and overall value did not meet the standards we aim to deliver. Thank you again for your honest and constructive feedback. Your comments have been shared with our Front Office and Engineering teams for review, particularly regarding room maintenance, service recovery procedures, and guest communication. While I regret that we did not provide the level of service you expected, I appreciate you bringing these matters to our attention and hope we will have the opportunity to restore your confidence in a future stay. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Jeong, Thank you for taking the time to share your feedback following your recent stay with us, and for your loyalty as an ALL Classic member. I am delighted to hear that you enjoyed our convenient location and that you felt safe throughout your stay. Creating a welcoming and secure environment for our guests is incredibly important to us, so it is especially pleasing to know that our team helped make your experience comfortable through their kindness and professionalism. Thank you for your positive ratings across your arrival experience, accommodation, cleanliness, breakfast, team service, departure experience, and overall value for money. Feedback such as yours is a wonderful recognition of our team's efforts. I also appreciate your comments regarding the WiFi service. I apologise for the inconvenience caused by the system outage you experienced during your stay. We understand how important a reliable internet connection is for our guests, and we regret any disruption this may have caused. Thank you again for your kind recommendation and valuable feedback. We truly appreciate your support and look forward to welcoming you back to The Porter House Hotel Sydney – MGallery Collection on your next visit to Sydney. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Nurnadia, Thank you for taking the time to share such wonderful feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I was delighted to read how much you and your family enjoyed your stay with us. It is fantastic to hear that our central location allowed you to explore Sydney at your own pace, with so many attractions, transport options, museums, shopping precincts, and Hyde Park all within easy walking distance. I was also pleased to learn that you enjoyed the spaciousness, design, and comfort of your room, along with the convenience of our in-room technology. It's wonderful to know that the room provided plenty of space for your family and helped make your stay both comfortable and relaxing. Thank you for your understanding regarding the temporary system outage at check-in. While I apologise for the inconvenience, I am delighted that our team was able to assist you promptly and ensure everything was resolved during your stay. As a valued ALL Classic member, we sincerely appreciate your loyalty and support. Thank you also for your suggestion regarding the provision of additional sanitary bags. Feedback such as yours helps us continue to refine the guest experience. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your wonderful feedback and recommendation. We look forward to welcoming you and your family back to The Porter House Hotel Sydney on your next visit to Australia. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Megan, Thank you for taking the time to share your feedback following your recent stay with us. While I am pleased to hear that you found the hotel itself enjoyable, I am genuinely disappointed to learn that the service you experienced did not meet your expectations. Please accept my sincere apologies for the lack of warmth and engagement you encountered from some of our team members. Genuine hospitality should always be at the heart of every guest interaction, and I regret that we left you feeling that service was efficient but lacking the friendliness and personal connection that guests rightly expect. I am particularly concerned by your comments regarding the breakfast experience. Waiting to be seated without acknowledgement, struggling to gain assistance, and observing what appeared to be a disorganised operation is certainly not the experience we want our guests to have. I completely understand your frustration, especially when it seemed that both you and other guests were being overlooked. Your observations regarding the lack of coordination, staff engagement, and overall service flow have been noted. I also appreciate your comments regarding the breakfast cook using a mobile phone during service, which I agree does not present the professional image guests should expect. As our breakfast operation is managed by an external restaurant partner, I have shared your feedback directly with their management team for immediate review. Your comments regarding service standards, leadership presence, guest recognition, and operational organisation will assist them in addressing these concerns with their team. Thank you again for your honest and constructive feedback. While I am pleased that certain aspects of your stay were positive, I regret that the breakfast experience and service interactions impacted your overall impression of the hotel. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back and provide a much-improved experience in the future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Serge, Thank you for taking the time to share such wonderful feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I was absolutely delighted to read your comments and particularly humbled by your description of the hotel as offering "a level of comfort, style and elegance that all hotels should aim for." Feedback of this nature is incredibly rewarding for our team and reflects the experience we strive to create for every guest. It is fantastic to know that your experience was exceptional from check-in through to departure, and that our team made such a positive impression with their warm and courteous service. I was also pleased to hear that you enjoyed the blend of contemporary technology and thoughtful design throughout the hotel, as well as the comfort of our rooms. As a valued ALL Gold member, I was especially delighted to read your comments regarding the handwritten note and bottle of wine. Creating personalised moments of recognition for our loyal members is something we take great pride in, and it is wonderful to know that the gesture exceeded your expectations. I was also thrilled to see your praise for our pillow menu, room service offering, cleanliness, and overall value. Reading that you had "nothing to complain about" brought a smile to my face. I do note your ratings for the gym and pool and appreciate that there may be opportunities for us to enhance these facilities further. Feedback such as yours helps us continue to improve every aspect of the guest experience. Thank you again for your generous comments, loyalty, and support. We look forward to welcoming you back to The Porter House Hotel Sydney very soon. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection

Dear Natalie, Thank you for taking the time to share your feedback and for your continued loyalty as an ALL Gold member. Firstly, I would like to thank you for choosing to stay with us again. It is encouraging to hear that you continue to enjoy our clean and comfortable rooms; however, I am genuinely disappointed to learn that this visit fell short of the standards you have come to expect from us. Please accept my sincere apologies regarding the issue with the air conditioning in your room. I completely understand how frustrating and uncomfortable it must have been to discover a loud fault later in the evening, particularly when it impacted your ability to get a good night's sleep. While I appreciate that you reported the issue at check-out, I am sorry that this negatively affected your stay. Your comments have been shared with our Engineering team for immediate investigation and rectification. I am also concerned to learn about your experience regarding the late check-out request. As an ALL Gold member, I understand your disappointment when this benefit was not clearly communicated or confirmed at check-in. While I am pleased that our team was ultimately able to arrange the late check-out the following morning, I appreciate that the initial inconsistency left you feeling that your membership recognition fell below expectations. Additionally, I note your feedback regarding your welcome amenity and member recognition. We greatly value your loyalty, and I regret that your experience did not reflect the level of appreciation we aim to show our valued ALL members. Thank you again for your honest feedback. While I am pleased that you continue to see value in staying with us, I am sorry that this visit did not live up to your previous experiences. Your comments have been shared with the relevant teams, and we will use them as an opportunity to improve both our guest experience and member recognition. We truly appreciate your support and look forward to welcoming you back for a much more seamless stay in the future. Kind regards, Renato Sionillo Rooms Division Manager The Porter House Hotel Sydney – MGallery Collection

Dear Anja, Thank you for taking the time to share your wonderful feedback following your recent stay at The Porter House Hotel Sydney - MGallery Collection. I am delighted to hear that you had such an enjoyable experience with us and appreciated our central Sydney location. Being within walking distance of so many of the city's attractions, dining precincts, and transport options is certainly one of the advantages of staying at The Porter House. It is also fantastic to know that you enjoyed our amenities, particularly the bar and restaurant, as well as the gym facilities. We aim to provide our guests with everything they need for both relaxation and convenience, so it is rewarding to know these elements contributed positively to your stay. As a valued ALL Silver member, we sincerely appreciate your loyalty and support. Your perfect scores across every aspect of your experience, from arrival to departure, are wonderful encouragement for our team. If I could be so bold, and if you have a few moments to spare, I would be grateful if you would consider sharing your experience with the wider travelling community via TripAdvisor: https://www.tripadvisor.com.au/UserReviewEdit-g255060-d24…-The_Porter_House_Hotel_Sydney_MGallery-Sydney_New_South_Wales.html Thank you again for your support and recommendation. We look forward to welcoming you and your friends back to The Porter House Hotel Sydney in the near future. Kind regards, Luke Gibbs General Manager The Porter House Hotel Sydney - MGallery Collection