Dear Valued Guest, Thank you for sharing your feedback on your comfortable stay at Mercure Ambassador Seoul Dongdaemun. We are pleased that you felt happy and well looked after, and that our team’s friendly, accommodating and efficient service contributed to your experience. It is also lovely to hear that both your welcome drink and welcome amenity met your expectations. Thank you for suggesting a takeaway breakfast for guests with early departures or morning plans. We understand how helpful this option would be and will discuss its feasibility with our Food and Beverage team. We also appreciate your comments regarding a room upgrade. While upgrades are subject to availability and the benefits applicable to your membership, we understand that this would have made your stay even more enjoyable. We will review how upgrade availability is checked and communicated with our Front Office team. We look forward to welcoming you back for another pleasant stay. Best regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Warm greetings from Mercure Ambassador Seoul Dongdaemun. Thank you sincerely for choosing to stay at Mercure Ambassador Seoul Dongdaemun, ideally located in the heart of Seoul, where history, culture, and modern lifestyles come together. We truly appreciate you taking the time out of your busy schedule to share your valuable feedback with us. First and foremost, we sincerely apologize that the room conditions and overall value did not meet your expectations. We regret that the window size and room environment left you feeling that the accommodation did not justify the price you paid. We also understand your concerns regarding the additional cost associated with the free cancellation option. Please be assured that your feedback will be shared with the relevant departments for further review. We will continue to evaluate our room conditions and pricing policies to provide our guests with a more transparent and satisfying experience. Once again, we sincerely apologize for falling short of your expectations and thank you for taking the time to share your comments. We will do our utmost to improve our services and provide a more comfortable and rewarding stay in the future. Warm regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you for sharing your detailed and honest feedback about your stay at Mercure Ambassador Seoul Dongdaemun. We sincerely apologise that your experience did not meet your expectations, particularly after choosing and paying extra for a Privilege Room. We understand that you expected a more comfortable and rewarding stay, and we regret that the room left you disappointed. We are especially sorry that the double bed felt too cramped for you both to rest comfortably. We also understand your disappointment with the small window and restricted outlook, which differed from the impression you had formed from the booking photos. Your comments will be shared with the relevant teams to review how we present room layouts, window sizes, and views, so that guests can make a more informed choice when booking. We regret that breakfast also fell short of your expectations and your experiences at other Mercure hotels. Your feedback will be shared with our restaurant team as we review the selection and quality of our breakfast offering. Despite these disappointments, we appreciate your kind words about our convenient location and the friendly, helpful service from our reception team. We are also pleased that the bidet and individual temperature controls were useful during your stay. Your recognition of these positive aspects will be shared with our colleagues. Thank you again for explaining where we fell short. We hope to have another opportunity to welcome you and provide a stay that better reflects the comfort and value you expect from Mercure. Best regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you for choosing Mercure Ambassador Seoul Dongdaemun and for sharing your wonderful feedback. We are delighted that you felt warmly welcomed by our staff and enjoyed such a positive experience. It is especially lovely to hear that the Housekeeping colleague on your floor also made a good impression through her kindness. Your compliments will be shared with both our Front Desk and Housekeeping teams. Knowing that their care helped make your stay memorable will be a great source of encouragement to them. We are particularly pleased to hear that you plan to return next year. Thank you for making us part of your travel plans, and we look forward to welcoming you back for another comfortable and enjoyable stay. Best regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you very much for choosing Mercure Ambassador Seoul Dongdaemun, located in the heart of Seoul, where the city's rich history and culture blend harmoniously with a modern lifestyle. We sincerely appreciate you taking the time out of your busy schedule to share your valuable feedback with us. We are delighted to hear that you were satisfied with our convenient location, reasonable rates, and the friendly service provided by our staff. However, we regret that the selection of fresh fruits at breakfast and the drainage design in the shower area caused some inconvenience during your stay. We truly value your feedback and will take your comments into consideration as we continue to explore ways to improve our services and facilities, ensuring a more comfortable and pleasant experience for our guests. We remain committed to providing attentive service and warm hospitality to meet and exceed our guests' expectations. Once again, thank you for sharing your experience with us. We sincerely hope to have the pleasure of welcoming you back to Mercure Ambassador Seoul Dongdaemun on your next visit to Seoul. Warm regards, Mercure Ambassador Seoul Dongdaemun

Dear Guest, First and foremost, we sincerely apologize for the disappointment and inconvenience you experienced during your stay at Mercure Ambassador Seoul Dongdaemun, particularly regarding our lost-and-found service and telephone assistance. We deeply regret that you received a response to your lost-item inquiry without a thorough check and that we were unable to provide appropriate assistance in helping you retrieve your belongings. We take your feedback seriously and will make every effort to ensure that all lost-and-found inquiries are handled with greater care and attention, with thorough checks conducted before providing accurate information to our guests. We also apologize for the inconvenience caused by the issue with our English-language telephone service, which resulted in calls being disconnected automatically. We will look into this matter and check the system to help ensure that guests can contact our hotel smoothly, regardless of their preferred language. Your feedback is valuable to us, and we are committed to improving our service standards and providing more responsible, reliable, and attentive assistance to all our guests. Once again, please accept our sincere apologies for the inconvenience and frustration caused. We will continue working to provide a better experience for our guests in the future. Thank you for bringing these matters to our attention. Warm regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you very much for choosing Mercure Ambassador Seoul Dongdaemun, ideally located in the heart of Seoul, where history, culture, and modern lifestyles come together. We sincerely appreciate you taking the time out of your busy schedule to share your valuable feedback. Your kind words and thoughtful comments are a great source of encouragement and motivation for our entire team. We are delighted to hear that you were satisfied with our convenient location and the friendly, attentive service provided by our staff. It is especially rewarding to know that we could assist you with your travel needs, from providing a power adapter and sewing kit to recommending tourist attractions and offering directions. We are particularly touched that our team member's thoughtful gesture of lending you her personal sewing kit left such a positive impression. We will be sure to share your kind compliments with our team, as they are a wonderful encouragement to us all. However, we sincerely apologize for the unpleasant smell coming from the bathroom in your initial room. We are glad that our team was able to assist you with a room change and that you were more comfortable in your replacement room. We will continue to strengthen our room inspections to ensure that our guests enjoy a pleasant and comfortable environment throughout their stay. Thank you once again for your warm compliments and valuable feedback. We remain committed to providing heartfelt hospitality and attentive service to ensure that every guest enjoys a comfortable and memorable stay. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you for choosing Mercure Ambassador Seoul Dongdaemun and for taking the time to share your detailed feedback. We appreciate your kind comments about the hotel’s cleanliness and overall upkeep. However, we sincerely apologise for the inconvenience caused by the limited bathroom space and the shower layout. We understand that water splashing beyond the glass partition and leaving the bathroom floor and sink area wet after every shower made the space uncomfortable to use. A bathroom should be convenient and comfortable throughout your stay, and we regret that the design did not provide this experience. Your comments will be shared with our Engineering and Housekeeping teams to review practical measures to reduce water spreading outside the shower area and improve bathroom usability. We recognise that keeping the surrounding area dry is an important part of your comfort, and your feedback will help guide this review. Thank you again for explaining your concerns so clearly. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Best regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you for choosing Mercure Ambassador Seoul Dongdaemun and for sharing your lovely feedback. We are delighted that you appreciated our location near several subway stations, the cleanliness of the hotel, and the friendliness of our team. It is especially rewarding to hear that the Housekeeping colleague who cared for your room was so kind and accommodating to your requests. We will gladly share your thoughtful compliments with our Housekeeping team and make sure your appreciation reaches the colleague who assisted you. Their work plays an important part in our guests’ comfort, and your recognition will be a wonderful source of encouragement. Thank you once again for taking the time to recognise her care. We look forward to welcoming you back on your next visit to Seoul for another comfortable and enjoyable stay. Best regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you for taking the time to share your experience at Mercure Ambassador Seoul Dongdaemun. Your warm praise of our morning and night Front Desk teams is truly appreciated. We are delighted that their kindness and willingness to help made you feel so welcome throughout your stay. We will be sure to share your lovely comments with them. At the same time, we sincerely apologise for the disappointing housekeeping service. A used spoon left on the table for four consecutive days and hair remaining on the floor fall well below our expected standards. These details should have been addressed during daily cleaning, and we regret that they were repeatedly overlooked. We will address your feedback with our Housekeeping team and reinforce the cleaning and inspection of occupied rooms, particularly the collection of used items and thorough floor cleaning. Our aim is to ensure that the care you experienced at the Front Desk is reflected in the condition of your room as well. Thank you for recognising our colleagues so generously despite these shortcomings. We hope to welcome you back and provide a stay that is comfortable and well cared for in every respect. Best regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you for choosing Mercure Ambassador Seoul Dongdaemun and for sharing such warm feedback about our team. We are delighted to hear that our colleagues were accommodating and helpful throughout your stay. Making our guests feel welcome and responding thoughtfully to their needs are important to us, so your appreciation means a great deal. We will gladly share your kind words with the entire team. Your recognition is a wonderful encouragement to our colleagues as they continue to care for our guests with warmth and attention. Thank you once again for your lovely review. We look forward to welcoming you back on your next visit to Seoul and providing you with another enjoyable and comfortable stay. Best regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you for choosing Mercure Ambassador Seoul Dongdaemun and for taking the time to share your experience with us. We are delighted that you appreciated our convenient location and the cleanliness of the hotel. It is always encouraging to know that these aspects contributed positively to your stay. However, please accept our sincere apologies for the inconvenience caused by the absence of a door in the shower area. We understand that the bathroom layout is an important part of a comfortable stay, and we regret that this aspect did not meet your expectations. Your feedback will be shared with the relevant departments as we review practical ways to improve the comfort and convenience of our bathrooms. Thank you again for your valuable comments, which help us understand where we can do better. We hope to have the pleasure of welcoming you back on your next visit to Seoul and providing you with a more comfortable and enjoyable stay. Best regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you for staying at Mercure Ambassador Seoul Dongdaemun and for sharing your honest feedback. We sincerely regret that your four-night stay across two rooms did not meet your expectations or provide the comfort and value you anticipated. We are particularly sorry that noise from the neighbouring room disturbed your stay and that you were disappointed with the bedding, toiletries, and room outlook. Your comments regarding bed comfort and sound transfer will be shared with our Housekeeping and Engineering teams for review. We will also review the availability and presentation of our bathroom amenities, together with how our Front Desk team explains room allocation and upgrade availability. We understand your disappointment at not receiving an upgrade or a room with a view. While upgrades depend on availability and the conditions applicable to each reservation, we regret that we did not communicate this more clearly. We are sorry to hear that you would not choose to stay with us again. Thank you for bringing these concerns to our attention and giving us the opportunity to improve. Best regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you for choosing Mercure Ambassador Seoul Dongdaemun for the additional two nights of your trip and for sharing your candid feedback. We also sincerely appreciate your loyalty as an Accor member. We regret that your experience, particularly regarding member recognition and benefits, did not meet your expectations. We understand that feeling recognised and valued is an important part of choosing an Accor hotel. Your comments will be shared with our Front Office team to review how applicable membership benefits are explained and delivered, and how we can provide a more attentive welcome. On a positive note, we are pleased that our self-service laundry facilities made your stay more convenient and allowed you to enjoy Korean BBQ without worrying about lingering odours on your clothes. It is lovely to hear that this practical convenience made a difference to your trip. Thank you again for your thoughtful feedback. We hope to have the opportunity to welcome you back and provide a more rewarding experience. Best regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you for choosing Mercure Ambassador Seoul Dongdaemun and sharing your experience with us. We are delighted that you enjoyed your stay and appreciated our clean surroundings and the friendly, thoughtful service from our Front Desk team. It is lovely to know that their assistance with your arrival and departure arrangements added to your comfort. We sincerely apologise, however, that the air conditioner’s green indicator light disturbed your sleep and that you had to cover it yourself. We will share your feedback with our Engineering team to explore a suitable way to reduce this disturbance. We also appreciate your comments regarding the absence of a bar and in-room amenity packs. For clarification, disposable toothbrushes and toothpaste are not provided free of charge in accordance with local restrictions on disposable amenities, but are available for purchase on the first floor. We regret any inconvenience caused by this arrangement. Thank you again for your valuable feedback. We look forward to welcoming you back for a more restful and comfortable stay. Best regards, Mercure Ambassador Seoul Dongdaemun

Sehr geehrter Gast, herzlichen Dank, dass Sie sich für das Mercure Ambassador Seoul Dongdaemun entschieden haben, das im Herzen Seouls liegt, wo Geschichte und Kultur auf einen modernen Lebensstil treffen. Wir bedanken uns herzlich, dass Sie sich trotz Ihres sicherlich vollen Terminkalenders die Zeit genommen haben, Ihre wertvollen Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit der Freundlichkeit und Hilfsbereitschaft unserer Mitarbeiter zufrieden waren. Ihr positives Feedback ist eine große Motivation für unser gesamtes Team. Gleichzeitig danken wir Ihnen für Ihren wertvollen Hinweis, dass Käse und entkoffeinierter Kaffee nicht verfügbar waren und dies bei Ihnen zu einer gewissen Enttäuschung geführt hat. Wir werden Ihre Anmerkungen an die zuständigen Abteilungen weiterleiten und prüfen, wie wir unseren Service künftig noch besser gestalten können. Auch in Zukunft werden wir unser Bestes geben, Ihnen während Ihres Aufenthalts mit aufmerksamen und herzlichen Serviceleistungen Komfort und Zufriedenheit zu bieten. Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir würden uns sehr freuen, Sie bei Ihrem nächsten Besuch in Seoul wieder im Mercure Ambassador Seoul Dongdaemun begrüßen zu dürfen. Mit freundlichen Grüßen Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you for sharing your lovely review of Mercure Ambassador Seoul Dongdaemun. We are delighted that your stay was comfortable and enjoyable, and that you appreciated your room, our welcoming service, and the convenient location for exploring Seoul. Your kind words will be shared with our team, who will be encouraged to know that their hospitality contributed to a pleasant stay. We look forward to welcoming you back and helping you create more wonderful memories on your next visit to Seoul. Best regards, Mercure Ambassador Seoul Dongdaemun Team

Dear Valued Guest, Thank you for choosing Mercure Ambassador Seoul Dongdaemun and sharing your feedback. We are delighted that our morning and night shift teams, as well as our housekeeping colleagues, made a positive impression. We will gladly share your kind words with them. While we are pleased that you were satisfied with your room overall, we regret that the shower area did not fully meet your expectations. We will share your comments with the relevant team as we review opportunities to improve guest comfort. We appreciate both your encouragement and your feedback, and hope to welcome you back for an even more comfortable stay. Best regards, Mercure Ambassador Seoul Dongdaemun Team

Dear Guest, Thank you for taking the time to share such thoughtful feedback. We are glad that your stay was comfortable overall, and we appreciate your kind words about our reception team and breakfast. We are sorry for the inconvenience caused by the lack of parking, including for short visits. We will review how clearly this information is provided before arrival so guests can plan accordingly. Your comments about floor cleaning, the wet bathroom floor, and occasional odours in the hallway and lift also deserve attention. We will share these with our housekeeping and engineering teams to review cleaning consistency, investigate the odours, and assess practical ways to reduce water spreading from the shower. Thank you as well for pointing out the placement of fruit and yoghurt in the breakfast fridge. We will ask our restaurant team to review the arrangement so these items are easier to reach. We also apologise that you had to contact customer service to correct the missing stay credit. We will review how your two bookings were handled with the team responsible for loyalty processing, to help prevent similar omissions. We appreciate both your compliments and your suggestions. We hope to have the opportunity to welcome you back for a more seamless stay. Warm regards, Mercure Ambassador Seoul Dongdaemun