Dear Valued Guest, Thank you for choosing Mercure Ambassador Seoul Dongdaemun and sharing your experience with us. We are delighted that you enjoyed your stay and appreciated our clean surroundings and the friendly, thoughtful service from our Front Desk team. It is lovely to know that their assistance with your arrival and departure arrangements added to your comfort. We sincerely apologise, however, that the air conditioner’s green indicator light disturbed your sleep and that you had to cover it yourself. We will share your feedback with our Engineering team to explore a suitable way to reduce this disturbance. We also appreciate your comments regarding the absence of a bar and in-room amenity packs. For clarification, disposable toothbrushes and toothpaste are not provided free of charge in accordance with local restrictions on disposable amenities, but are available for purchase on the first floor. We regret any inconvenience caused by this arrangement. Thank you again for your valuable feedback. We look forward to welcoming you back for a more restful and comfortable stay. Best regards, Mercure Ambassador Seoul Dongdaemun

Sehr geehrter Gast, herzlichen Dank, dass Sie sich für das Mercure Ambassador Seoul Dongdaemun entschieden haben, das im Herzen Seouls liegt, wo Geschichte und Kultur auf einen modernen Lebensstil treffen. Wir bedanken uns herzlich, dass Sie sich trotz Ihres sicherlich vollen Terminkalenders die Zeit genommen haben, Ihre wertvollen Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit der Freundlichkeit und Hilfsbereitschaft unserer Mitarbeiter zufrieden waren. Ihr positives Feedback ist eine große Motivation für unser gesamtes Team. Gleichzeitig danken wir Ihnen für Ihren wertvollen Hinweis, dass Käse und entkoffeinierter Kaffee nicht verfügbar waren und dies bei Ihnen zu einer gewissen Enttäuschung geführt hat. Wir werden Ihre Anmerkungen an die zuständigen Abteilungen weiterleiten und prüfen, wie wir unseren Service künftig noch besser gestalten können. Auch in Zukunft werden wir unser Bestes geben, Ihnen während Ihres Aufenthalts mit aufmerksamen und herzlichen Serviceleistungen Komfort und Zufriedenheit zu bieten. Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir würden uns sehr freuen, Sie bei Ihrem nächsten Besuch in Seoul wieder im Mercure Ambassador Seoul Dongdaemun begrüßen zu dürfen. Mit freundlichen Grüßen Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you for sharing your lovely review of Mercure Ambassador Seoul Dongdaemun. We are delighted that your stay was comfortable and enjoyable, and that you appreciated your room, our welcoming service, and the convenient location for exploring Seoul. Your kind words will be shared with our team, who will be encouraged to know that their hospitality contributed to a pleasant stay. We look forward to welcoming you back and helping you create more wonderful memories on your next visit to Seoul. Best regards, Mercure Ambassador Seoul Dongdaemun Team

Dear Valued Guest, Thank you for choosing Mercure Ambassador Seoul Dongdaemun and sharing your feedback. We are delighted that our morning and night shift teams, as well as our housekeeping colleagues, made a positive impression. We will gladly share your kind words with them. While we are pleased that you were satisfied with your room overall, we regret that the shower area did not fully meet your expectations. We will share your comments with the relevant team as we review opportunities to improve guest comfort. We appreciate both your encouragement and your feedback, and hope to welcome you back for an even more comfortable stay. Best regards, Mercure Ambassador Seoul Dongdaemun Team

Dear Guest, Thank you for taking the time to share such thoughtful feedback. We are glad that your stay was comfortable overall, and we appreciate your kind words about our reception team and breakfast. We are sorry for the inconvenience caused by the lack of parking, including for short visits. We will review how clearly this information is provided before arrival so guests can plan accordingly. Your comments about floor cleaning, the wet bathroom floor, and occasional odours in the hallway and lift also deserve attention. We will share these with our housekeeping and engineering teams to review cleaning consistency, investigate the odours, and assess practical ways to reduce water spreading from the shower. Thank you as well for pointing out the placement of fruit and yoghurt in the breakfast fridge. We will ask our restaurant team to review the arrangement so these items are easier to reach. We also apologise that you had to contact customer service to correct the missing stay credit. We will review how your two bookings were handled with the team responsible for loyalty processing, to help prevent similar omissions. We appreciate both your compliments and your suggestions. We hope to have the opportunity to welcome you back for a more seamless stay. Warm regards, Mercure Ambassador Seoul Dongdaemun

Dear Valued Guest, Thank you very much for choosing Mercure Ambassador Seoul Dongdaemun, located in the heart of Seoul where the city’s rich history and culture blend beautifully with its modern lifestyle. We sincerely appreciate you taking the time to share your valuable feedback with us. We are delighted to hear that you were satisfied with our convenient location and that our professional staff, as well as their ability to communicate comfortably in English, contributed to your pleasant stay. Your kind words, especially your comment that “everything was perfect,” are a great encouragement to our entire team. We truly appreciate your generous feedback and will continue to do our utmost to provide attentive, professional, and welcoming service to all our guests. Thank you once again for staying with us and for sharing your wonderful review. We sincerely look forward to welcoming you back to Mercure Ambassador Seoul Dongdaemun in the near future. Warm regards, Mercure Ambassador Seoul Dongdaemun