Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, the hotel close to the Royal Palaces and Myeong-dong. Thank you for taking the time to share your valuable feedback following your stay with us. We sincerely apologize for the inconvenience caused by the issue with the bathroom door. Please be assured that we will thoroughly inspect not only the room you stayed in but also other guest rooms to prevent similar issues from occurring in the future. We will continue to make every effort to provide a comfortable and pleasant environment for all our guests, always considering their needs and perspectives. We wish you continued health and happiness. Thank you. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, the hotel close to the Royal Palaces and Myeong-dong. Thank you for taking the time to share your valuable feedback following your stay with us. First and foremost, please accept our sincere apologies for the inconvenience and disappointment you experienced during your stay. We are truly sorry that the unfriendly attitude of our staff, the issues regarding the air conditioning, and other aspects of your experience left you with unpleasant memories of your visit. We fully understand that being busy is never an excuse for impolite or unprofessional service. We will reinforce our staff training and improve our guest service standards to ensure that such situations do not happen again. We will continue to make every effort to provide attentive and courteous service, always considering our guests' needs and perspectives. Despite your disappointing experience, we sincerely appreciate you taking the time to share your honest feedback, which will help us improve our services. We wish you continued health and happiness. Thank you. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for taking the time to share such a warm and thoughtful review following your stay with us. We sincerely hope that the kindness and attentive service provided by our front desk team, especially Sara, contributed to making your visit to Seoul even more enjoyable and memorable. Your heartfelt compliments mean a great deal to us, and we are truly grateful that you shared such a wonderful experience. We will be delighted to pass along your kind words to Sara and the entire front desk team, as your appreciation will certainly be a great source of encouragement and motivation for all of us. We sincerely appreciate your support and look forward to welcoming you back on your next visit, when we will strive to provide you with an even higher standard of service and hospitality. We wish you continued good health and happiness. Thank you once again for choosing our hotel. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for your kind words and for giving our hotel such a high rating. Our entire team is always dedicated to providing the highest level of service and ensuring a comfortable and pleasant stay for all our valued guests. We will continue to strive for excellence and do our utmost to meet and exceed your expectations on every visit. We wish you continued good health and happiness. Thank you once again for choosing our hotel. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for your kind words and for giving our hotel such a high rating. Our entire team is always dedicated to providing the highest level of service and ensuring a comfortable and pleasant stay for all our valued guests. We will continue to strive for excellence and do our utmost to meet and exceed your expectations on every visit. We wish you continued good health and happiness. Thank you once again for choosing our hotel. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for taking the time to share your valuable feedback following your stay with us. We are pleased to hear that you were satisfied with the cleanliness of our rooms and the comfort of our beds. At the same time, we sincerely regret any inconvenience you experienced regarding the bathroom facilities. Please rest assured that your valuable comments will be shared with the relevant departments, and we will make every effort to review and improve the areas you have highlighted. We truly appreciate you choosing to stay with us and sharing your experience. We hope to have the pleasure of welcoming you back in the near future. Wishing you continued health and happiness. Best regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for choosing to stay with us once again and for taking the time to share your wonderful feedback. We sincerely hope that the warm hospitality and attentive assistance provided by our General Manager, Ashley Park, brought even more joy and comfort to your stay, as always. Your continued trust and support mean a great deal to us. We remain committed to welcoming you with the same sincerity, dedication, and genuine hospitality as we did on your very first visit. We truly look forward to having the pleasure of welcoming you back again in the near future. We wish you continued health and happiness. Warm regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for taking the time to share such a warm and thoughtful review following your stay with us. We are truly delighted to hear that you enjoyed our spacious and clean rooms, delicious breakfast, and convenient location. We are especially grateful for your kind words regarding the friendliness and helpfulness of our staff. Your thoughtful compliments mean a great deal to our entire team and serve as wonderful encouragement for us to continue delivering warm and attentive hospitality. We will continue doing our very best to ensure that every guest who visits our hotel enjoys a comfortable, pleasant, and memorable stay. Thank you once again for your kind support. We sincerely hope to have the pleasure of welcoming you back in the near future. We wish you continued health and happiness. Warm regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. First and foremost, please accept our sincere apologies for the discomfort and inconvenience you experienced during your stay with us. October is generally considered the autumn season in Korea. However, temperatures have been unusually warm compared to previous years, and we fully understand how this may have affected your comfort during your stay. As we are currently in the seasonal transition period, our hotel operates a centralized heating and cooling system, which is managed according to outdoor temperatures and weather conditions. Although we make every effort to provide additional air conditioning during warmer periods of the day, we sincerely regret that our efforts were insufficient to ensure a comfortable environment throughout your stay. We also apologize that our team's response to your concerns did not meet your expectations. We understand that simply explaining our hotel's air conditioning system was not enough, and we should have taken a more proactive approach to addressing your discomfort. Please be assured that your detailed feedback will be shared with the relevant departments for careful review. We will continue working to improve both our air conditioning operations and our team's responsiveness to ensure that similar inconveniences can be minimized in the future. Despite the difficulties you experienced, we sincerely appreciate the time and effort you took to share your valuable feedback with us. Your comments are extremely important to us, as they help us identify areas where we need to improve and guide us toward providing a better experience for our guests. Once again, we sincerely apologize for the inconvenience caused and thank you for giving us the opportunity to learn from your experience. We wish you continued health and happiness and hope to have the opportunity to welcome you back for a much more comfortable and pleasant stay in the future. Warm regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for taking the time to share your warm and thoughtful review of our hotel. We sincerely hope that our team was able to provide you with helpful and attentive service throughout your two-week stay with us. It is truly rewarding to know that you appreciated our convenient location and the friendliness of our staff. We would be absolutely delighted to welcome you back to our hotel on your third visit to Seoul. We wish you continued health and happiness, and we look forward to seeing you again in the near future. Warm regards, James Kim Front Office Manager ibis Ambassador Seoul Insadong

Dear Ms. Jo-Ann A., Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near Seoul's royal palaces and Myeongdong. Thank you very much for choosing to stay with us and for taking the time to share your valuable feedback. We sincerely appreciate your comment regarding the hairdryer provided in our guest rooms. We understand that even small details can make a significant difference in the overall comfort and convenience of our guests. We apologize if the hairdryer did not fully meet your expectations. Your feedback is very important to us, and we will certainly share your suggestion with the relevant department for consideration as we continue to review and improve our guest room amenities. We are always committed to providing a comfortable and pleasant stay for all our guests, and thoughtful suggestions like yours help us identify areas where we can do better. Thank you once again for your valuable feedback and for giving us the opportunity to improve. We sincerely hope to have the pleasure of welcoming you back to ibis Ambassador Seoul Insadong in the near future and providing you with an even more enjoyable experience. Wishing you good health, happiness, and wonderful travels ahead. Warm regards, James Kim Front Office Manager

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near Seoul’s royal palaces and Myeong-dong. Thank you very much for taking the time to share your valuable feedback with us. We appreciate your comments regarding the operation and cleanliness of our public bath. Your feedback will be shared with the relevant department so that we can improve our management and provide a cleaner and more comfortable environment for all our guests. We will also pay closer attention to ensuring that all guests follow the proper hygiene and bathing guidelines when using the public bath. At the same time, we are pleased to hear your kind words about our staff, and we sincerely hope that their friendly and helpful service contributed positively to your trip. We wish you continued health and happiness. Thank you. James Kim Front Office Manager

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near Seoul’s royal palaces and Myeong-dong. Thank you very much for your high rating and positive feedback about our hotel. All of our team members are committed to providing our guests with the best possible service and a comfortable stay. We will continue to do our utmost to provide service that meets and exceeds your expectations. We wish you continued health and happiness. Thank you. James Kim Front Office Manager

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near Seoul’s royal palaces and Myeong-dong. Thank you very much for your high rating and positive feedback about our hotel. All of our team members are committed to providing our guests with the best possible service and a comfortable and pleasant environment. We will continue to do our utmost to provide service that meets your expectations and makes every stay even more enjoyable. We wish you continued health and happiness. Thank you. James Kim Front Office Manager

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near Seoul’s royal palaces and Myeong-dong. Thank you very much for your high rating and positive feedback about our hotel. All of our team members are committed to providing our guests with the best possible service and a comfortable and pleasant stay. We will continue to do our utmost to provide excellent service and live up to your expectations. We wish you continued health and happiness. Thank you. James Kim Front Office Manager

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near the royal palaces and Myeong-dong. Thank you very much for choosing to stay with us and for sharing your feedback. If there was anything during your stay that did not meet your expectations, please feel free to contact us by email at any time. Your feedback is always valuable to us and greatly helps us improve our hotel operations and guest service. We wish you good health and happiness. Thank you. James Kim Front Office Manager

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, conveniently located near Seoul’s royal palaces and Myeongdong. Thank you very much for your high rating and kind feedback about our hotel. All of our team members are committed to providing our guests with the best possible service and a comfortable and pleasant stay. We will continue to do our utmost to meet your expectations and provide you with an even better experience in the future. We wish you good health and happiness. Thank you. James Kim Front Office Manager

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Insadong, the hotel close to the royal palaces and Myeong-dong. Thank you for taking the time to share your valuable feedback regarding your stay. We sincerely apologize that your room was not properly cleaned and serviced during your stay. We understand how inconvenient this must have been, especially having to contact the front desk for assistance. We will share your feedback with the relevant department and pay closer attention to our housekeeping procedures to prevent this from happening again. We wish you continued health and happiness. Thank you. James Kim Front Office Manager

Dear, Valued Guest, Thank you so very much for taking the time to share such an honest, detailed, and deeply moving review of your two-week stay with us. First and foremost, I would like to extend my sincere apologies for the inconveniences you experienced along the way, including the initial room mix-up, the air conditioning issue, and the delivery delay. While we always strive for flawless service, we truly regret that these hiccups occurred during your time with us. At the same time, your gracious recognition of our efforts to make things right means more to me and our entire team than words can express. Ensuring that our guests feel heard, respected, and genuinely cared for is my utmost priority as General Manager, holiday or not. Having the opportunity to communicate with you transparently and work toward a fair resolution was of the greatest importance to me, and knowing that it helped you feel comfortable for the remainder of your stay brings immense relief and gratification. I have also shared your heartwarming feedback directly with James and Alice Kim. James was delighted to know that his proactive support on the spot made a positive difference, and Alice was deeply touched by your compliments on her warmth and responsiveness. Praise from thoughtful guests like you is the greatest encouragement our team could ever receive. Thank you for your understanding, your fairness, and above all, your trust in giving us the chance to demonstrate what true hospitality means to us. It was an absolute privilege to host you, and we would be honored to welcome you back with a seamless, memorable stay whenever your travels bring you back to Seoul. With heartfelt gratitude and warmest regards, Ashley Park General Manager