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ibis Ambassador Seoul Insadong Hotel 0 star

Customer review rating 4.3/5 6,497 reviews
ibis Ambassador Seoul Insadong
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Hotel extras

  • Parking is not available at the property.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
Catering
  • Breakfast
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Ambassador Seoul Insadong

31
Samil daero 30 gil
Jongno gu
03132
seoul
korea, republic of

Tel: +822 6730 1101

Fax: (+82)2 6730 1100

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIPORT LIMOUSINE BUS :   6002 JONGNO 3 GA

  • Airport Shuttle Limousine :   6011 / 6002 Anguk Station / Jongno Station

  • SEOUL METRO SUBWAY :   NUMBER 1 OR 3 JONGNO 3GA

  • Subway :   Line No. 1,3,5 Anguk (Exit.4)/Jongno Statation

  • By plane

    GIMPO AIRPORT At 24.38km / 15.15 miles

  • By plane

    INCHEON AIRPORT At 62.2km / 38.65 miles

  • By plane

    INCHEON AIRPORT At 62.2km / 38.65 miles

  • By train

    JONGNO 3GA SUBWAY At 0.46km / 0.29 miles

  • By train

    KTX SEOUL STATION At 5.09km / 3.16 miles

GPS :37.574364, 126.989443

Our accommodations

The Standard Twin Room features two single beds, a flat screen LCD TV, heating and air-conditioning systems, in-room safe, work desk and free wireless and broadband Internet access. The Standard Double Room features one double bed, a flat screen LCD TV, heating and air-conditioning systems, in-room safe, work desk and free wireless and broadband Internet access.

Accessible room

Standard 1 Double Bed

  • Max. number of persons: 3
  • Area: From 17m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Twin Beds

  • Max. number of persons: 3
  • Area: From 19m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Family 1 Double Bed and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 19m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard 3 Single Beds

  • Max. number of persons: 3
  • Area: From 19m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 280 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 96 people

Find out more

Our guest reviews for
ibis Ambassador Seoul Insadong

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,497 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,183 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location and clean

Customer review rating 4.3/5

Pd Solo - 23/02/2020 Confirmed reviews ALL

I couldn’t have been happier with the location, to rooms were comfortable and very clean. Staff were really lovely and spoke excellent English (thank you!).

Dear O'Connor P., Warm greetings from Ibis Ambassador Seoul Insadong! I would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Seoul. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. However, It is sincerely regretful that you did not enjoy your buffet breakfast due to our no fresh fruit on buffet. We would appreciate your any opinion may you have via Hotel E-mail then, I will share the comment carefully with our team. It was a pleasure to serve you at Ibis Ambassador Seoul Insadong and we hope to see you again soon where you can witness the improvements we have made. Thank you so much. Sincerely, Hwangbo Suk
Customer review rating 4.3/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

Decent, clean, no frills hotel in Insadong. Very friendly, helpful, and welcoming staff. Had stayed here for a month two years ago and fora few days a few years before that. This time it felt a bit run down or perhaps less effort was being made. Some immediate reactions: - no more in-room bathroom items (like a toothbrush) readily available. - breakfast buffet has gone down in quality and variety. - no more parking garage available. What I noticed immediately

Dear Sven D., Thank you so much your feedback and interest our hotel. I understand what you mean and why you leave comment such as some part of delete and reduce parts. During 3 year, Cost and Payroll was huge increased in South Korea. But I and our team decide that we do not increased our rate, instead of it, we think how to change our operation. It is kind of result how we keep our price without decrease our human service. I know you like our hotel so leave comment for us and our hotel. We will keep study how to improve better and better. Please keep in touch with us and keep advise for us what we have to do. Again, Very thank you to leave your opinion for us. We always waiting your great feedback. Have a wonderful week and really really hope to meet you in sooner future. Sincerely, Hwangbo, Suk

Well located

Customer review rating 4.3/5

Naufal Couples - 12/02/2020 Confirmed reviews ALL

Overall it was satisfactory

Dear Mohd Syahir Naufal M., Warmest greetings from Ibis Ambassador Seoul Insa-dong! I was delighted to read that you enjoyed staying at our hotel. Your comments inspire us to strive harder in servicing our guests. Your kind words have been shared on to our staffs. Thank you for your fidelity and look forward to serving you again soon! Sincerely, Park Mi Ran Front Office Manager

Well located

Customer review rating 4.3/5

C. T. Couples - 12/02/2020 Confirmed reviews ALL

Accommodation is comfortable. There is a 24-hour receptionist. Around the course will come back for sure.

Dear T. C., Thank you for share your good comment to us. We also very delight to met you and gave a good memory. :) We hope to see you soon and have a good day!!! Sincerely, Park Mi Ran Front Office Manager

Good location in insadong

Customer review rating 4.3/5

Andy Solo - 12/02/2020 Confirmed reviews ALL

Property need some renovation and more attention for general maintenance however Front line Friendly staffs and good location are Main attractions for my stay.

Dear Vu Anh N., Warm greetings from Ibis Ambassador Seoul Insa-dong! Please accept my humble apologies regarding Bar management. Kindly rest assured that your comment is seriously taken and appropriate training in regards to guest relations will be carried out to avoid the recurrence. Also thank you for good review about our restaurant staff service. I hope your will give us another chance to regain your confidence on your next visit. Sincerely, Park Mi Ran Front Office Manager

Best valued stay

Customer review rating 4.3/5

Sam L. Solo - 08/02/2020 Confirmed reviews ALL

Staff were nice and price was reasonably attractive. Location is a bit further to the station but is still within walking distance. I am very satisfied overall.

Dear Wing Ki L., Thank you for staying our hotel. We are very delight due to your great comment and especially friendly our staff service. :) We will try to give great service and sweet night for guest. Hope to see you again and have a nice day!! Sincerely, Park Mi Ran Front Office Manager

Convenient location, friendly front desk, ok gym

Customer review rating 4.3/5

Ibis F. Couples - 08/02/2020 Confirmed reviews ALL

Convenient location, friendly front desk, ok gym, decent room cleaning service daily.

Dear Sang P., Thank you for using our hotel first. Since you were satisfied with our hotel, My staff is happy too. Ibis Ambassador Insadong Hotel will make every effort to satisfy customers. I hope to see you again in 2020. Sincerely, Front Office Manager Park, Mi Ran

Well located in the heart of Insadong

Customer review rating 4.3/5

Rocky C. Families - 05/02/2020 Confirmed reviews ALL

Service excellence, we could do early check-in to drop luggage and had a quick shower before continued our itinerary. Customer service also communicate a good english and check-out process so easy. Look forward to stay here again next time.

Dear Rocky C., Warmest greetings from Ibis Ambassador Seoul Insa-dong! I was delighted to read that you enjoyed staying at our hotel. Your comments inspire us to strive harder in servicing our guests. Your kind words have been shared on to our staffs. Thank you for your fidelity and look forward to serving you again soon! Sincerely, Park Mi Ran Front Office Manager

Nice hotel, good location in Insadong

Customer review rating 4.3/5

T. M. S. Solo - 03/02/2020 Confirmed reviews ALL

I back this hotel third times and stayed 5 nights. The first choice is location which was very near subway nad easy to walk around old quarter in Insadong. I loved old quarter very much which was peaceful and beautiful houses around there The staff were nice and polite. The room was good and breakfast was ok with long stay here I would highly recommended this hotel to all guests

Dear S. Minh T., Greetings from Ibis Ambassador Seoul Insa-dong! We would like to express our gratitude to you for kind review on trustyou. We are delighted to read that you had an excellent stay and enjoyed your visit at out hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. It was a pleasure to serve you at Ibis Ambassador Seoul Insa-dong and we hope to see you again soon where you can witness the improvements we have made. Thank you so much. Sincerely, Park Mi Ran Front Office Manager

Nice hotel, good location in Insadong

TripAdvisor rating 4.0/5

thaiminhson 02/02/2020 TripAdvisor review

I back this hotel third times and stayed 5 nights. The first choice is location which was very near subway nad easy to walk around old quarter in Insadong. I loved old quarter very much which was peaceful and beautiful houses around there The staff were nice and polite. The room was good and breakfast was ok with long stay here I would highly recommended this hotel to all guests

Dear thaiminhson Thanks your wonderful review for us and our future guests, also keep staying with us. We will keep our quality and develop our service to be better and better. Again thank you so much your feedback. we will waiting your next visit. Have a great week and see you sooner future. Sincerely yours, Hwangbo, Suk

spotless room

Customer review rating 4.3/5

Youngchun C. Families - 01/02/2020 Confirmed reviews ALL

location is center of Seoul, but neighboring area is dirty and shabby place which is awaiting renovation from metropolitan city authority. The hotel meets the budget hotel standard, but you cannot expect the more. The staff is very friendly and professional. Especially, the cleaning staff is excellent, the room and toilet is spotlessly clean. I admire the cleaning staff's efforts and the cleaned standard of room. I stayed at 7th floor. The food is so so. But restaurant is not busy and food is well refilled, so you can enjoy the breakfast comfortably.

Dear, Mr c. Young Chun Warm greetings from Ibis Ambassador Seoul Insa-dong! I would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Seoul. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. All of us would like to offer our sincere thanks for your delightful review. We hope you will give us the opportunity of welcoming you again in Ibis Ambassador Seoul Insa-dong! Park Mi Ran Front Office Manager

reliable budget hotel

TripAdvisor rating 4.0/5

Chang Y 31/01/2020 TripAdvisor review

location is center of Seoul, but neighboring area is dirty and shabby place which is awaiting renovation from metropolitan city authority. The hotel meets the budget hotel standard, but you cannot expect the more. The staff is very friendly and professional. Especially, the cleaning staff is excellent, the room and toilet is spotlessly clean. I admire the cleaning staff's efforts and the cleaned standard of room. I stayed at 7th floor. The food is so so. But restaurant is not busy and food is well refilled, so you can enjoy the breakfast comfortably.

Dear Chang Y Greeting from ibis Ambassador Seoul Insadong. We thank you to leave your experience. Yes, this area is quite shabby.. otherwise, it is also one of atmosphere of Seoul.(but I understand some place should need more clean). I will deliver your comment to our all staff especially room cleaning dept. it is good for them to improve their duty and satisfaction of theirs. I many thanks again to your positive feedback, we are waiting your next stay in our hotel. Have a great day and see you soon. Sincerely yours, Hwangbo, Suk

Good location, nice stays

Customer review rating 4.3/5

Anonymous Friends - 30/01/2020 Confirmed reviews ALL

Good location, where it near the Ikseon-dong and Insa-dong areas. Many restaurants nearby. Just like all IBIS Hotels, it provides basic needs. The room is medium size, 29" luggage cases can be open just fit the space. Since there are guests from the world, the receptionists speak English well.

Dear Mengshan T., Thank you for using our hotel first. The hotel has a good location, so many guests come. We will keep trying to be a hotel where our customers come. We wish you a healthy and happy year in 2020. Sincerely, Front Office Manager Park, Mi Ran

Best value in kangbuk Seoul

Customer review rating 4.3/5

Dr M. Solo - 25/01/2020 Confirmed reviews ALL

This hotel is always provide the best value for money service even breakfast is improved this time. Hangbo hans-on general manager is always trying to improve services: i hope he is staying here at least a couple of years to complete his mission

안녕하세요. 교수님 저 Ashley입니다. ^^ 항상 저희 이비스 인사동에 애정을 가져주시고, 끊임없는 개선점과 해결점을 말씀해주셔서 감사드려요~ 더불어 많이 번거로우실텐데도 항상 좋은 코멘트 남겨주시는 점 또한 너무나 감사하게 생각하고 있습니다. 앞으로도 저희 이비스 앰배서더 인사동 뿐만 아니라 아코르 그리고 앰배서더 호텔에 많은 관심 부탁드리겠습니다. 항상 감사드려요~ 박미란 드림 Front Office Manager

Nice and clean

Customer review rating 4.3/5

Yu Couples - 25/01/2020 Confirmed reviews ALL

Good stuff and hospitality.

Dear Yuichiro K., Warm greetings from Ibis Ambassador Seoul Insa-dong! I’m so glad that you had a great stay in our hotel and especially, we would like to deeply thank you for your kind compliments on our staff; I have passed on your praise personally to the staff. Your compliments have certainly motivated us to further develop our service of staff for the benefit of valuable guests, such as yourself We thank you very much for your patronage had look forward to having you back with us soon! Sincerely, Park Mi Ran Front Office Manager

Good stay

Customer review rating 4.3/5

D. Families - 25/01/2020 Confirmed reviews ALL

Staff members really warm, helpful and efficient. Good location and a subway station at 2~3min walk. Just a little negative point. Our bed in the room was defective. Thank you for your understanding. I had a pleasant stay at this hotel with my family. I will surely choose this hotel for my next travel in Seoul.

Dear Nancy D., Warm greetings from Ibis Ambassador Seoul Insa-dong! I’m so glad that you had a great stay in our hotel and especially, we would like to deeply thank you for your kind compliments on our staff; Minji I have passed on your praise personally to the staff. Your compliments have certainly motivated us to further develop our service of staff for the benefit of valuable guests, such as yourself We thank you very much for your patronage had look forward to having you back with us soon! Sincerely, Park Mi Ran Front Office Manager

Great stay

Customer review rating 4.3/5

Nggle Solo - 22/01/2020 Confirmed reviews ALL

Great stay in this hotel. Stayed for 4 nights and staff are very nice. They accept domestic delivery so i can order online and pick up at the front desk. Room and bed are large, though the washroom is comparatively small, the place is clean. Those with luggage going to airport shall get to exit 6 instead, there is an lift for disables that go straight down to Line 1 after going down the stairs. (Yes Exit 4 has escalator but it takes long time to transit to Line 1 and there are stairs also) Right turn from exit 6 there is an alley up the slope, take the left one and go straight then you will get to the hotel directly. There are lots of restaurants and 2 convenient stores nearby. Will consider staying in this hotel again if i visit Seoul next time.

Dear Tsz Tuen P., Greetings from Ibis Ambassador Seoul Insa-dong! We would like to express our gratitude to you for kind review on trustyou. We are delighted to read that you had an excellent stay and enjoyed your visit at out hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. It was a pleasure to serve you at Ibis Ambassador Seoul Insa-dong and we hope to see you again soon where you can witness the improvements we have made. Thank you so much. Sincerely, Park Mi Ran Front Office Manager
Customer review rating 4.3/5

Jaka Business - 21/01/2020 Confirmed reviews ALL

Make up room service is not good enough, my room is not so clean after make up everyday. Also, they did not have room boy that can deliver things to your room. So, i have to go down myself to receptionist to get a spoon that i borrow.

Dear Jaka W., On behalf of the staff of Ibis Ambassador Seoul Insa-Dong, I’d like to thank you for staying with us recently. First of all, I offer my sincere apologies for the inconvenience that you experienced during your staying. We take pride in our cleanliness and attention to details, but clearly we were not up to the standards on your stay. We would like to tell that appropriate action has been taken with our room attendants and housekeeping supervisor, to ensure this unpleasant incident does not happen again. Also necessary training and daily inspection will be reinforced at all times accordingly. Also all ibis hotel in the world, there is no room service as a bell boy, it is standard in accor ibis hotels. Please understand us. Furthermore, I do appreciate you bringing the issue to my attention and therefore giving us an opportunity to improve. I hope your will give us another chance to regain your confidence on your next visit. Please do not hesitate to contact me if I can be of any assistance. Thank you for your kind understanding again. Sincerely, Park Mi Ran Front Office Manager

Victoria

Customer review rating 4.3/5

Victoria S. Friends - 20/01/2020 Confirmed reviews ALL

The room was a bit old and not cleaned properly. There was a problem with the power point.

Dear Victoria S., Greeting from ibis Ambassador Seoul insadong. First of all, many thanks to stay with us and leave your experience. Also big apologize made you uncomfortable during your stay. As regarding your comment, we will more focused on our service such as cleaning and maintenance of all point of room and other area. Again, Thank you so much to choose our hotel and stay with us. if you give to us once more opportunity, we will do our best for your satisfaction. Hope to meet you again in sooner future and have a great week. Sincerely yours, Hwangbo, Suk

Excellent experience staying at ibis

Customer review rating 4.3/5

Yu-hao L. Couples - 19/01/2020 Confirmed reviews ALL

Nice room cleaning service, check-in and luggage storage after check-out

Dear Yu-Hao L., We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Insadong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Park Mi Ran Front Office Manager
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