ibis Ambassador Seoul Insadong Hotel 0 star

TripAdvisor rating 4.0/5 1,163 reviews
ibis Ambassador Seoul Insadong
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Room 1

Number of guests
Children's age

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Hotel extras

  • Parking is not available at the property.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
Catering
  • Breakfast
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Ambassador Seoul Insadong

31
Samil daero 30 gil
Jongno gu
03132
seoul
korea, republic of

Tel: +822 6730 1101

Fax: (+82)2 6730 1100

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIPORT LIMOUSINE BUS :   6002 JONGNO 3 GA

  • Airport Shuttle Limousine :   6011 / 6002 Anguk Station / Jongno Station

  • SEOUL METRO SUBWAY :   NUMBER 1 OR 3 JONGNO 3GA

  • Subway :   Line No. 1,3,5 Anguk (Exit.4)/Jongno Statation

  • By plane

    GIMPO AIRPORT At 24.38km / 15.15 miles

  • By plane

    INCHEON AIRPORT At 62.2km / 38.65 miles

  • By plane

    INCHEON AIRPORT At 62.2km / 38.65 miles

  • By train

    JONGNO 3GA SUBWAY At 0.46km / 0.29 miles

  • By train

    KTX SEOUL STATION At 5.09km / 3.16 miles

GPS :37.574364, 126.989443

Our accommodations

The Standard Twin Room features two single beds, a flat screen LCD TV, heating and air-conditioning systems, in-room safe, work desk and free wireless and broadband Internet access. The Standard Double Room features one double bed, a flat screen LCD TV, heating and air-conditioning systems, in-room safe, work desk and free wireless and broadband Internet access.

Standard 1 Double Bed

  • Max. number of persons: 3
  • Area: From 17
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Twin Beds

  • Max. number of persons: 3
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Family 1 Double Bed and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard 3 Single Beds

  • Max. number of persons: 3
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 280

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 96 people

Find out more

Our guest reviews for
ibis Ambassador Seoul Insadong

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,202 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,163 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Pleasant Stay

Customer review rating 4.3/5

Faizal H. Solo - 04/12/2019 Confirmed reviews ALL

Check in was quick and hassle-free. Room was clean and comfortable. I like the rooftop area - nice view. Check out was quick and efficient. All in all a very pleasant experience.

Dear Mohd Faizal Helmi R., Thank you for complimenting us at the time of check-in and out fast enough. Of all the compliments, it is most pleasant to hear the praise of the staff. Our employees will always try to meet your expectations. Thank you again for leaving a good comment, and watch out for the winter cold. Sincerely, Front Office Manager Park, Mi Ran

Fine Stay

Customer review rating 4.3/5

Jordan Solo - 03/12/2019 Confirmed reviews ALL

Bed was very comfortable, had to borrow an outlet adapter to charge my phone. Front desk staff was extremely friendly and helpful.

Dear Jordan S., Warm greetings from Ibis Ambassador Seoul Insa-dong! I'm so glad that you had a great stay in our hotel and especially, we would like to deeply thank you for your kind compliments on our staff. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. All of us would like to offer our sincere thanks for your delightful review. We hope you will give us the opportunity of welcoming you again in Ibis Ambassador Seoul Insa-dong! Sincerely, Park Mi Ran Front Office Manager

Need to improve the WIFI connection

Customer review rating 4.3/5

Tammy Couples - 03/12/2019 Confirmed reviews ALL

What we love - It is within my favourite Insadong area and the hot bath after long walk every day though we hope the opening hours can be extended to at least 12am. What the hotel is seriously need to improve to retain customer - The WIFI keep disconnected in the room we stayed and encountered problems while working on business matters. It is very frustrated that we cannot even use the social media platform.

Dear Huey Miin N., Warm greetings from Ibis Ambassador Seoul Insadong. It is encouraging to learn that guests are satisfied with our as it is what we strive for every single day. However, I express my sincere apologies for the inconvenience that you experienced concerning inconsistency of Internet access. Your comments were not taken lightly and I have spoken to the Engineer Department and also Service Provider to improve Internet facility. All of us at Ibis Ambassador Seoul Insa-dong would like to offer our sincere thanks for your kind review. We look forward to welcoming you soon! Sincerely, Park Mi Ran Front Office Manager

Execlente

Customer review rating 4.3/5

Anonymous Solo - 03/12/2019 Confirmed reviews ALL

Excelente

Dear Laia G., Warm greetings from Ibis Ambassador Seoul Insa-dong! I would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Seoul. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. All of us would like to offer our sincere thanks for your delightful review. We hope you will give us the opportunity of welcoming you again in Ibis Ambassador Seoul Insa-dong! Sincerely, Park Mi Ran Front Office Manager

Good location and convenience

Customer review rating 4.3/5

C. Y. C. Couples - 03/12/2019 Confirmed reviews ALL

Comfortable

Dear Yiu C. C., Warm greetings from Ibis Ambassador Seoul Insa-dong! I would like to thank you for taking the time to write a review of Ibis Ambassador Seoul Insa-dong on Trustyou. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. As you wrote in review, Insa-dong area is indeed vibrant which is part of what attracts many of our guests. Again, Thank you for staying with us recently and we would like to welcoming you in the future! Sincerely, Park Mi Ran Front Office Manager

Great service, facilities, experience and location!

Customer review rating 4.3/5

J. A. Solo - 03/12/2019 Confirmed reviews ALL

Checking in/out was quick and efficient. Breakfast was timely, varied and delicious in a comfortable, colourful and spacious zone with excellent service. The room was clean, quiet and comfortable with great facilities. The bed was very large and comfortable, which made the experience even more relaxing. The rooftop views were outstanding.

Dear John David A., Thanks for leaving high score and good comment. The comments you left were shared with all the employees, I will always try to be a hotel where I can continue to develop. Be careful of cold in cold weather and hope to see you again soon. Sincerely, Front Office Manager Park, Mi Ran

Very good

Customer review rating 4.3/5

Dmitry Solo - 02/12/2019 Confirmed reviews ALL

The location is superb, easy to find, straight in the middle of all touristic activities. The receptionist spoke good English. The room was clean and spacious and very quiet at night. The bathroom was a bit too small (opening and closing the shower doors can only be done in certain sequence since the space is very limited). But this is the only inconvenience I can think of.

Dear Dmitry I., Warm greetings from Ibis Ambassador Seoul Insa-dong. Thank you for your Candid Comments about our practical side. We will always do our best to meet your expectations, so please stay tuned. Sincerely, Sincerely, Park Mi Ran Front Office Manager

Nice

Customer review rating 4.3/5

Anh T. N. Friends - 02/12/2019 Confirmed reviews ALL

Everything nice but the room is a little bit small.

Dear Anh T., Warm greetings from Ibis Ambassador Seoul Insa-dong. Thanks again for sharing your thoughts with us. You have my commitment that we will be responsive to your feedback. :) Sincerely, Park Mi Ran Front Office Manager

Good room with great location in Seoul

Customer review rating 4.3/5

Martin Friends - 02/12/2019 Confirmed reviews ALL

The stay was good. Room was great. Breakfast choice was a little limited but was OK for the 9,900W pricing. The welcome drink was rejected by staff since classic member was not entitled too. A little weird as it was just a drink.

Dear Martin A., Warm greetings from Ibis Ambassador Seoul Insa-dong. Thank you for staying our hotel. All of us at Ibis Ambassador Seoul Insa-dong would like to offer our sincere thanks for your kind review. As your mention, Our hotel doesn't provide welcome drink voucher to classic member for free drink. Sorry for the inconvenience and we would like to welcome you again in the near future. Sincerely, Park Mi Ran Front Office Manager

my family and I have always liked Ibis since our 1st time at Singapore

Customer review rating 4.3/5

Celeste L. R. Q. Families - 01/12/2019 Confirmed reviews ALL

I have nothing much to say. Food good and staff really helpful anywhere.

Dear Celeste Luz Q., Warm greetings from Ibis Ambassador Seoul Insa-dong! We are happy to read that you had a wonderful stay and enjoyed your visit at our hotel. It is encouraging to learn that guests are satisfied with our as it is what we strive for every single day. All of us at Ibis Ambassador Seoul Insa-dong would like to offer our sincere thanks for your kind review. We would like to welcome you again in the near future! Sincerely, Park Mi Ran Front Office Manager

Amazing 10 day stay in Seoul

Customer review rating 4.3/5

S. F. Couples - 01/12/2019 Confirmed reviews ALL

Fabulous location, clean rooms and staff very friendly

Dear Seonne F., Warm greetings from Ibis Ambassador Seoul Insadong! I would like to thank you for taking the time to write a review of Ibis Ambassador Seoul Insadong on trustyou. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. As you wrote in review, Insa-dong area is indeed vibrant which is part of what attracts many of our guests. Again, thank you for staying with us recently and we would like to welcoming you in the future! Sincerely, Park Mi Ran Front Office Manager

front desk service super good !

Customer review rating 4.3/5

H. Solo - 30/11/2019 Confirmed reviews ALL

Male staffs all friendly in the front desk / one chubby female FD agent who checked out for me attitude not so good . HSKP team did great job ! Love this hotel !

Dear Bo H., Warm greetings from Ibis Ambassador Seoul Insa-dong! I was delighted to read that you had amazing experience at our hotel. We sincerely appriciated you taking the time to write a review for us. Your invaluable comment are very important to us as they allow us to maintain the high standards of quality, service and comfort for Ibis Ambassador Seoul Insa-dong is renowned. Sincerely, Park Mi Ran Front Office Manager

GOOD

Customer review rating 4.3/5

Jfig Friends - 30/11/2019 Confirmed reviews ALL

GREAT LOCATION IN EALKING DISTANCE TO SHOP AND FOOD COULD INCLUDE BREAKFAST THOUGH

Dear Figliola G., Warm greetings from Ibis Ambassador Seoul Insadong! I would like to thank you for taking the time to write a review of Ibis Ambassador Seoul Insadong on trustyou. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. As you wrote in review, Insa-dong area is indeed vibrant which is part of what attracts many of our guests. Again, thank you for staying with us recently and we would like to welcoming you in the future! Sincerely, Park Mi Ran Front Office Manager

Very satisfied

Customer review rating 4.3/5

Jung H. S. Couples - 30/11/2019 Confirmed reviews ALL

Extremely clean and all staff was gentle.

신정훈 고객님, 안녕하세요 청결과 직원들의 고객응대서비스 부분에 대한 좋은 코멘트 감사합니다. 호텔에서 가장 기분좋은 코멘트는 무엇보다도 고객님께서 말씀주신 청결과 서비스 부분이 아닐까합니다. :) 앞으로는 다른 부분에서도 기분 좋은 코멘트 받을 수 있도록 노력하겠습니다. 감사합니다. 박미란 드림 Front Office Manager

Great stay

Customer review rating 4.3/5

Bobby Solo - 29/11/2019 Confirmed reviews ALL

Being a member of le club accor hotels, I was able to check in early in with minimal waiting for the room key. The room was spacious and clean and the view was great. The receptionist was polite and professional. The breakfast was good and reasonable price. The check Out was also quick and the staff was also pleasant and professional.

Dear Bobby F., Warm greetings from Ibis Ambassador Seoul Insa-dong! I was delighted to read that you had amazing experience at our hotel. We sincerely appriciated you taking the time to write a review for us. Your invaluable comment are very important to us as they allow us to maintain the high standards of quality, service and comfort for Ibis Ambassador Seoul Insa-dong is renowned. Sincerely, Park Mi Ran Front Office Manager

Great Location / Stay

Customer review rating 4.3/5

Hl Couples - 29/11/2019 Confirmed reviews ALL

Really enjoyed our 8 nights stay in Ibis Insadong. It is located conveniently within walking distance & minutes to many amenities (Anguk & Jongno Sam 3 Subway Stations/Ikseon Dong/convenience shops/eateries/Insadong/Public Bath & Sauna 汗蒸幕 ....) & places of interests (Gyeonbokgung & Changdeokgung Palaces/Bukchon Village/Temple/Shrine). Staffs are very friendly, always greeting us with a smile when we return back at night & helpful too (asking for some assistance on directions). Room is a little old & layout abit small for our luggages & bathroom/shower are abit squeezy too but overall is still a great stay! Beds are pretty comfortable. We will be back in this hotel when we visit Seoul again.

Dear Hui Ling K., Warm greetings from Ibis Ambassador Seoul Insadong! I would like to thank you for taking the time to write a review of Ibis Ambassador Seoul Insadong on trustyou. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. As you wrote in review, Insa-dong area is indeed vibrant which is part of what attracts many of our guests. Again, thank you for staying with us recently and we would like to welcoming you in the future! Sincerely, Park Mi Ran Front Office Manager

Excellent stay very good value and comfort.

Customer review rating 4.3/5

Andrew E. Couples - 29/11/2019 Confirmed reviews ALL

We stayed for 5 nights during November 2019 and were very happy with the accommodations. The location is very close to lots of street shopping and a short taxi ride or 20 minute walk to the huge Lotte (very high end) Mall. The Metro system entrance is within a few minutes walk from the hotel but the Metro System is not easy to navigate for a tourist. We found that getting around by taxi from the hotel location was not expensive at all. One thing that I would advise though. If anyone travelling to South Korea is Diabetic and uses artificial sweeteners, bring your own. They are impossible to find in the hotel or nearby coffee shops and restaurants. There is no such thing as Splenda, Equal or Sweet & Low offered anywhere, not even American chains like Starbucks or Dunkin Donuts.

Dear Andrew E., Warm greetings from Ibis Ambassador Seoul Insadong! I would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Seoul. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. However, It is sincerely regretful that you did not enjoy your buffet breakfast due to our limited dishes on buffet. What kind of food would you like to recommend for diabetic and artificial sweeteners in order to improve our breakfast menu? We would appreciate your any opinion may you have via Hotel E-mail then, I will share the comment carefully with our team. It was a pleasure to serve you at Ibis Ambassador Seoul Insadong and we hope to see you again soon where you can witness the improvements we have made. Thank you so much. Sincerely, Park Mi Ran Front Office Manager

Great

Customer review rating 4.3/5

Daniel M. Solo - 28/11/2019 Confirmed reviews ALL

I felt really comfortable staying at this hotel. Thank you and see you next time

Dear Daniel M., We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Insadong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Park Mi Ran Front Office Manager
Customer review rating 4.3/5

Jackson L. Friends - 28/11/2019 Confirmed reviews ALL

The hotel room is clean and the staff are polite and helpful. The location is good and easy access to public transport, attractions spot and local food. Will choose to stay at Ibis in my next visit.

Dear Sie Ong Jackson L., Warmest greetings from Ibis Ambassador Seoul Insa-dong! I was delighted to read that you enjoyed staying at our hotel. Your comments inspire us to strive harder in servicing our guests. Your kind words have been shared on to our staffs. Thank you for your fidelity and look forward to serving you again soon! Sincerely, Park Mi Ran Front Office Manager

Ibis Hotel in Insadong

Customer review rating 4.3/5

Anonymous Business - 28/11/2019 Confirmed reviews ALL

Ibis Hotel in Insadong has been used well for cheap price. I am satisfied with the low price including breakfast for three people in a three-person room. However, the improvement point is that when checking in, I want you to listen to what the customer is saying at the front desk and proceed with your work. Even though the customer said what they wanted, they proceed according to their own will. Breakfast is satisfactory, but other customers will be more satisfied if there is some sincerity.

김현우 고객님, 안녕하세요 먼저 이비스 앰배서더 인사동 호텔을 이용하시면서 조식의 다양성과 고객응대서비스 미흡으로 인하여 불편을 드려 죄송하다는 말씀 드립니다. 고객님께서 말씀주신 조식메뉴에 대한 부분은 해당부서와 공유하여 주단위로 메뉴 변경이 이루어질 수 있도록 메뉴 재구성을 하고 있고, 고객님들께 동일한 메뉴가 제공되지 않고 있다는 것을 느끼게 해드릴 수 있도록 하겠습니다. 그리고 무엇보다 안타깝고 부끄러운 부분은 직원 고객응대 부분에 대한 개선코멘트입니다. 고객분들의 요청사항을 귀 기울여 듣고, 그에 따른 적절한 응대를 해야함에도 불구하고 기계적인 대답과 이 후 적절한 응대가 이루어지지 않았다는 것은 저에게도 큰 책임이 있다는 것을 다시 한번 느꼈고, 이에 직원 서비스 재교육을 진행하고 저부터 직원들에게 모범을 보이도록 하겠습니다. 다시 한번 고객님께 불편을 드려 죄송합니다. 추 후 동일한 문제가 재발되지 않도록 고객분들의 소리에 귀 기울여 부족한 부분은 개선해 나갈 수 있도록 하겠습니다. 감사합니다. 박미란 드림 Front Office Manager
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