The Ambassador Seoul - A Pullman Hotel 5 stars

Customer review rating (ALL Rating) 4.2/5 672 reviews

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Description

Hotel extras

  • Easy access to subway station, Seoul KTX station and shopping districts

  • 25-meter outdoor swimming pool with sun deck and cabana

  • Simmons BeautyRest bedding

  • Free Wi-Fi and Smart LED TV (65') in all guestrooms

Our accommodation(s)

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Hotel location

The Ambassador Seoul - A Pullman Hotel

287, Dongho-ro, Jung-gu
04618 Seoul
South Korea

GPS:37.560355, 127.002425

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  672 reviews

TripAdvisor Rating  5.0/5  436 reviews

Certificate of excellence 2024

Very nice room and facilities, excellent service and enjoy the club lounge very much

Customer review rating 5.0/5

Stevens Families - Confirmed reviews ALL

Happy stay. Overall room, gym, pool and other facilities are very good, staffs very helpful and friendly, Club Lounge is great.

We had a wonderful stay in this hotel

TripAdvisor rating 5.0/5

michelle C TripAdvisor review

We stayed 6 nights in this hotel and we had the most wonderful experience. The staff at the Club (Jason and his team) were so very helpful and accommodating with all our requests for late checkout, swimming pool access and help with tour booking. Thank you guys for your top service. The breakfast is great and the spread for the 'Happy Hour' is awesome. It is pretty much a dinner for us with all the good food and drinks.

Dear. R4356WUmichellec Greetings from The Ambassador Seoul Pullman. First of all, we would like to appreciate your stay with us. It is always a great pleasure to hear from customers, especially your warm comments towards our hotel mean a lot to us. Your comments for our lounge staff will motivate us, it will be another chance to keep our service standards towards other customers as well. Thank you for your warm feedback, and we will be looking forward to meeting you in mere future. Best regards, Front Office Manager Jayden Park

Good location, very welcoming and professional staff, awesome rooms

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very impressed and satisfied with the service, professionalism, aesthetics and location of this hotel

Dear Alpana K., We very much appreciate your comments regarding your stay at the The Ambassador Seoul - A Pullman Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, THE AMBASSADOR SEOUL - A PULLMAN HOTEL FRONT OFFICE MANAGER

Amazing huge room with bunks , king bed and massive hotub

Customer review rating 5.0/5

Do… Families - Confirmed reviews ALL

Was very impressed with this hotel biggest room and location great. Keep in mind you need swimming caps for indoor pools and your accomdation may not include all pools and sauna . Sauna was a great place to unwind with steam room, hot and cold tubs and sauna .

Dear Doreen M., We very much appreciate your comments regarding your stay at the The Ambassador Seoul - A Pullman Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, THE AMBASSADOR SEOUL - A PULLMAN HOTEL FRONT OFFICE MANAGER

Poor check in, poor treatment at lounge.

Customer review rating 3.0/5

Josiah Solo - Confirmed reviews ALL

Check in was slow. Was told to wait 10 minutes for the room to be ready. Waited more than that at the front of the counter seat. Staff didn’t approach me to inform and I had to go to the check in counter and re check in. Then they called the lounge check in and apparently it didn’t seem like they remembered to inform the lounge about my check in earlier. No help offered to push my luggage or escort me to the lounge / elevator. Walked off myself until the staff quickly followed behind. Breakfast at lounge wasn’t successful - turned away and told I would be escorted to the breakfast at level one but no one followed. Went down alone. No staff at pool area had to call for a staff up in order to order a drink. Didn’t seem to be well treated for a platinum member and a suite staying guest. Guess I won’t be back. And it’s strange that the outdoor pool has a no usage time despite life guard on duty.

Dear Thank you for taking the time to tell us about your experience at THE AMBASSADOR SEOUL - A PULLMAN HOTEL. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, THE AMBASSADOR SEOUL - A PULLMAN HOTEL FRONT OFFICE MANAGER

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Other web-users rate our hotel

  • 317 reviews 8/10 Location
  • 660 reviews 8.5/10 Room
  • 551 reviews 7.9/10 Service
  • 237 reviews 9.1/10 Cleanliness
  • 206 reviews 9/10 Breakfast
  • 202 reviews 8.7/10 Vibe
  • 194 reviews 8.4/10 Food
  • 187 reviews 7.9/10 Amenities

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