Grand Ambassador Seoul - Associated with Pullman Hotel 5 stars

Customer review rating 4.5/5 3,043 reviews
Grand Ambassador Seoul - Associated with Pullman
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • INCHEON INTLPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Golf practice facilities
Catering
  • Breakfast
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

We deeply regret to inform that our hotel is currently closed until further notice, due to unforeseen technical maintenance. For any inquiries, please contact to +82 2 2275 1101 or ambres@ambatel.com. We look forward to welcome you back once we reopen.

Hotel location

Grand Ambassador Seoul - Associated with Pullman

287
Dongho-ro
Jung-gu
04618
seoul
korea, republic of

Tel: +82222751101

Fax: (+82)2/22720773

Contact email

Check-in from 15h00

Check out up to 12h00

  • AIRPORT LIMOUSINE (KAL BUS) :   KAL #6702 from Incheon to Mt.Namsan Area

  • INTERNATIONAL AIRPORT LIMOUSINE :   Bus #6021 from Gimpo to ChungMuRo Station

  • CHUNGMURO STATION (METRO) :   Line #3 & #4 ChungMuRo Station

  • DONGGUK UNIV. STATION (METRO) :   Line #3, Orange DongGuk University Station

  • JANGCHUNG-DONG (BY CAR) :   2-Ga JangChung-Dong, Jung-Gu, Seoul

  • By plane

    INCHEON INTL At 70km / 43.5 miles - Shuttle paying

  • By helicopter

    KYONGBU-SUN At 20km / 12.5 miles

  • By car

    KYONGBU-SUN At 20km / 12.5 miles

  • By train

    SEOUL STATION At 3km / 1.88 miles

GPS :37.560355, 127.002425

Our accommodations

We deeply regret to inform that our hotel is currently closed until further notice, due to unforeseen technical maintenance. For any inquiries, please contact to +82 2 2275 1101 or ambres@ambatel.com. We look forward to welcome you back once we reopen.

Superior Room with 1 King bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar
Accessible room

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 30
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Superior Room with 3 Single beds

  • Max. number of persons: 3
  • Area: From 35
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Deluxe Room with 1 King bed

  • Max. number of persons: 3
  • Area: From 35
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Deluxe Room with 1 King & 1 Single beds

  • Max. number of persons: 3
  • Area: From 35
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Executive Deluxe Room with 1 King bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Executive Deluxe Room with 2 Single beds

  • Max. number of persons: 2
  • Area: From 30
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Executive Premier Room with 1 King bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

The Korean Style Traditional Room-Ondol

  • Max. number of persons: 3
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Deluxe Suite with 1 King bed

  • Max. number of persons: 3
  • Area: From 72
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Executive Suite with 1 King bed

  • Max. number of persons: 2
  • Area: From 72
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Presidential Suite with 1 King bed

  • Max. number of persons: 2
  • Area: From 114
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 712

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Grand Ambassador Seoul - Associated with Pullman

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,043 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,152 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.5/5

Reyvan Y. Families - 06/02/2020 Confirmed reviews ALL

We’re being taken care of. Thank you.

Good Stay

Customer review rating 4.5/5

Jennifer Couples - 05/02/2020 Confirmed reviews ALL

Very nice employees and tidiness of the room Got free upgrade for our honeymoon trip and some nice cake and champagne

Exceptional customer service

Customer review rating 4.5/5

Great E. Couples - 04/02/2020 Confirmed reviews ALL

each and every customer service interaction was professional and polite. I could not fault the staff or the hotel.

embarrassing experience in Gangnam Novotel

TripAdvisor rating 4.5/5

jeongk305 Family - 02/02/2020 TripAdvisor review

급작스런 화재 사고로 경황 없었을 것을 가만합니다. 홈페이지와 전화 불통, 예약 확인 불통 등 여러 점이 미숙했지만, 애써준 직원들 덕에 마음을 풀고 대체 숙소로 이동했습니다. 그러니까 아래 평가는 그랜드 앰버서더 서울이 아닌, 강남 노보텔에 대한 평가입니다. 강남 노보텔은 전반적으로 준비되지 못한 모습을 보여주었고 식사나 객실 청결 등에서 실망스러웠습니다. This result is for the replacement which is Gangnam Novotel, caused the fire accidents in Grand Ambassador Seoul.

jeongk305 고객님께, 안녕하십니까, 그랜드 앰배서더 서울 풀만 호텔입니다. 먼저 갑작스런 화재사고로 고객님께 큰 불편을 끼쳐드려 대단히 죄송합니다. 어떤 말씀으로 위로를 드리고 또 양해를 구해야 하는지 엄두조차 나지 않는 상황입니다. 물론 고객님은 더 불안하셨고 당황하셨으리라 생각됩니다. 부디 직, 간접적으로 피해를 입지 않으셨기를 간절히 바랍니다. 이와 관련해서 저희 호텔은 최대한 빠른 시일내에 원인을 규명하고 다시는 같은 일이 재발하지 않도록 철저한 관리를 약속드립니다. 현재도 호텔 화재 감식이 진행되고 있어서 보다 명확한 답변을 드리기는 어려운 상황입니다. 부디 너그러운 마음으로 양해를 구하여 새로운 모습으로 고객님께 다시 인사드릴 수 있기를 바랍니다 송구한 마음으로 재차 사과의 말씀을 드립니다. 감사합니다.

Great place for travelling with family !

TripAdvisor rating 4.5/5

kkoesoemo 22/01/2020 TripAdvisor review

EXCEPTIONAL ! Great location (near Dongguk Univ. Subway station) although there's a hilly road between, it's quite troublesome if you're bringing many luggages with you. But other than that, great spacious and very clean room with fast free wifi. Also, free shuttle bus hourly to Myeongdong, Insadong, and Dongdaemun is a dealbreaker for us. Greatjob !

Dear kkoesoemo, Warm greeting from Grand Ambassador Seoul associated with Pullman. Thank you for staying with us and taking your time for review. The positive comments you leave are a big motivation to our staff and have a positive impact on the numbers of guests who will visit in Seoul. Using subway to our hotel, it is recommended to exit #1 instead of #6. So you can reach the hotel on a smooth uphill road. We are also planning more various shuttle service especially on weekends. You can also use a new shuttle service on your next visit. Once again thank you for your comments and look forward to welcoming you back soon. Sincerely,

The best place ever

TripAdvisor rating 4.5/5

luizomjr Couples - 16/01/2020 TripAdvisor review

I would also like to say something about June Ahn... He is in the concierge of the hotel and he is the most kind, friendly and efficient person we have ever met in a hotel. He went out of his way to help us, always offering tips on how to get to places and what's the best food for us to try. I can't thank him enough for all he has done for us during our stay and we'd like to think we are friends for life now! He deserves the best from Accor, because he really makes the guests feels like they are home! Well done Jun!

Dear luizomjr, Thank you so much for taking your precious time to provide feedback about your recent visit at the hotel. We are happy to know that you were very satisfied with our kind staff and their service. As your encouragement to Grand Ambassador Seoul associated with Pullman is very valuable, we will strive to look for opportunities to deliver outstanding experiences to the guests. I am happy to share with the entire hotel team including "June Ahn" your positive feedback which will certainly motivate our associates to continuously delight all our guests. We hope you will grant us the opportunity to have you stay with us soon here in Grand Ambassador Seoul. Once again, thank you for recommending us and please feel free to connect us at your convenience. Sincerely,

Good comfortable stayed

Customer review rating 4.5/5

C. K. M. Families - 03/01/2020 Confirmed reviews ALL

Hotel staff very friendly. Stay was comfortable

Dear Mr/Ms Kee m. C., Good morning. Warm greetings from Grand Ambassador Seoul associated with Pullman and thank you so much for taking your time out to complete the survey. I am glad to hear that you enjoyed your stay with us in general; however would like to extend sincere apology as you got disappointed. Please note that once we schedule the renovation, your comment will be reflected. Also, when there is old bed sheet, we normally get rid of it, however it was our mistake. I am terribly sorry for this, Mr/Ms C.. Hope to welcome you back in the nearest future and I wish this hotel will be your choice when you are in Seoul Korea next time. Thank you so much! Best regards, Julia Hong Guest Relations

A friendly staff and excellent choice of food

Customer review rating 4.5/5

K-s H. Business - 02/01/2020 Confirmed reviews ALL

I have thoroughly enjoyed two nights of stay in this hotel. Initially, I was allocated in the lower floor which had a blocked view but relocated to the higher floor after I spoke to the reception. The entire process of relocation was extremely effective and smooth! I had a very good conversation with some of the staff in the hotel during my stay and it was a nice and pleasant experience as the staff were very friendly with a big smile on their face all the time. The staff in the hotel industry is one of the most important business assets as they directly deal with the customers every second. I would particularly like to praise the staff in the concierge whom I had a great dialogue while I was waiting for my wife to arrive from the airport. Speaking of KAL Limousine service - It takes too long from the airport to the hotel as this hotel was the final stop in the route. Back to the positive side, the breakfast buffet was full of surprise containing the variety of food including the best of Eastern and Western food. Although some facilities are somewhat outdated, they are well looked after and maintained I think. Overall, my experience with Grand Ambassador Seoul Associated with Pullman was very pleasing and would definitely return to stay in the future! Many thanks, K-S from London

Dear Mr. H., Good afternoon. Warm greetings from Grand Ambassador Seoul associated with Pullman and thank you so much for spending your time completing the survey. I am glad to hear that you enjoyed your stay with us. Hope this hotel will be your choice again when you are in Seoul Korea next time. Take good care until our next encounter. Best Regards, Julia Hong Guest Relations

Everything is good!

Customer review rating 4.5/5

Anonymous Families - 01/01/2020 Confirmed reviews ALL

Clean room, helpful staff

Dear Peng L., Good afternoon! Warm greetings from Grand Ambassador Seoul associated with Pullman and thank you so much for spending your time completing the survey. I am glad to hear that you enjoyed your stay with us. Hope to welcome you back in the future and take good care until our next encounter. Have a happy new year! Regards, Julia Hong Guest Relations

My Seoul Experience with Grand Ambassador

Customer review rating 4.5/5

Geraldine Families - 31/12/2019 Confirmed reviews ALL

It was a perfect stay in this wonderful hotel

Dear Ms. C., Good evening. Warm greetings from Grand Ambassador Seoul associated with Pullman and thank you for spending your time completing the survey. Ms. C., you gave us score 40 in the lunch/dinner section; if you don't mind can you please explain me little bit more in detail? If you give us comments, we would deliver them to the related team and that enables us to provide better service next time. Ms. C., I hope your next choice for the hotel in Seoul will be this hotel again. Take good care and wish you have a happy new year! Best Regards, Julia Hong Guest Relations

Good location and comfortable hotel

Customer review rating 4.5/5

Billy Families - 30/12/2019 Confirmed reviews ALL

We stayed here for 7 nights in overall we had a comfortable and good experiences. Although there are 1 or 2 incidents, however we still enjoyed staying here. The subway station located just a few minutes walk.

Dear Mr/Ms Mung F., Good afternoon! Warm greetings from Grand Ambassador Seoul associated with Pullman. Thank you so much for taking your time out to complete the survey, Mr/Ms F.. I am glad to hear that you enjoyed your stay with us in general, however regarding the inconvenience you had as there was no shaving kit, please accept my apology. Please be informed that if you contact Guest Service Center and ask for the complimentary razor, we can deliver it to you. Mr/Ms F., I wish this hotel will be your choice again when you are in Seoul next time. Have a happy new year and take care! Best Regards, Julia Hong Guest Relations

Excellent Staff!

Customer review rating 4.5/5

Poyon Friends - 30/12/2019 Confirmed reviews ALL

So happy to stay at your hotel because of your excellent hospitality.

Dear Valued Guest, Good afternoon! Warm greetings from Grand Ambassador associated with Pullman and thank you so much for spending your time completing the survey. I am really glad to hear that you enjoyed your stay with us. Hope this hotel will be your choice again when you are here in Seoul, Korea. Take good care and wish you a happy new year! Best Regards, Julia Hong Guest Relations

Brilliant start to our holiday

Customer review rating 4.5/5

Mr G. R. Families - 29/12/2019 Confirmed reviews ALL

Great rooms fantastic staff on the executive floor extremely helpful

Dear Gregory J R., We very much appreciate your comments regarding your stay at the Grand Ambassador Seoul - Associated with Pullman on your special holiday. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In particular, EFL Lounge staff is always striving for better service and maintaining it in more detail for members. In this regards, we appreciate your recognition. Thank you again for sharing your experience, and we hope your next visit will be more pleased and memorable. Sincerely,

Good attitude from staff

Customer review rating 4.5/5

Quang N. Friends - 28/12/2019 Confirmed reviews ALL

There was a small issue but very good attitudes from staff quickly recovered this. Just a small suggestion: hotel should have placed the xmas card in room as i checked in on xmas day. Dont feel any xmas feeling from food, staff clothes, welcome amenities, etc

Dear Quang Ngoc N., We very much appreciate your comments regarding your stay at the Grand Ambassador Seoul - Associated with Pullman. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you suggested, we will prepare Christmas card in the room from next years. If you give us any further feedback, we'll apply it to the hotel service if possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

First visit of Seoul

TripAdvisor rating 4.5/5

Cu Ling L Family - 28/12/2019 TripAdvisor review

The hotel staffs are very helpful and always keen to help and give information especially concierge staffs. The hotel is clean, big and full of amenities. The location also near with subway and local mini market, easy to get taxi and have bus ticket service to incheon airport.

Dear CU Ling L, Warm greeting from Grand Ambassador Seoul associated with Pullman. Thank you for choosing our hotel for your first visit of Seoul. We are located in the middle of Seoul so that you can easily go to tourist attractions such as palace, shopping area and various markets as well. For your next visit you can try our free shuttle to Myoung-dong and Dongdaemun. It is more than pleased to make a good impression on first visit to our hotel, not satisfied with this, but we will strive our best for better guest service. Lastly, Thank you for your comments and we look forward to welcoming you back again. Happy new year, 2020!! Sincerely,

Wonderful Hotel and Service.

Customer review rating 4.5/5

Darrell F. Couples - 27/12/2019 Confirmed reviews ALL

The whole hotel staff were so wonderful and friendly and willing to make your stay the best experience it could be! The executive lounge was packed but outstanding you didn't miss out on food and drinks. The massage chairs were excellent and the bus shuttle service was very pleasant and handy.The Pullman is definitely a strong recommendation bye me and my wife.

Dear Mr. F., Good morning! Warm greetings from the Club Lounge. We deeply appreciate that you have taken your time out to complete the survey. I am glad to hear that you enjoyed your stay with us and had a wonderful time at the Club Lounge. Mr. F., when you are in Seoul next time, I hope Grand Ambassador Seoul associated with Pullman will be your choice again. Once again thank you so much and wish you have a happy new year! You have my best regards, Julia Hong Guest Relations

Great Location with a great standard

Customer review rating 4.5/5

Anonymous Solo - 27/12/2019 Confirmed reviews ALL

The whole guest journey was without any complications and therefore very enjoyable.

Dear Mr. B., Good morning! Warm greetings from Grand Ambassador Seoul associated with Pullman. I am delighted to hear that you enjoyed your stay with us and appreciate that you have taken your time out to complete the survey. All of staffs and I hope this hotel can be your choice next time when you are in Seoul. Mr. B., have a wonderful year end and take good care until our next encounter. Thank you so much! Sincerely, Julia Hong Guest Relations
Customer review rating 4.5/5

Irma D. Families - 27/12/2019 Confirmed reviews ALL

The service is good and awesome

Dear Irma, Good afternoon. Warm greetings from Grand Ambassador Seoul associated with Pullman. Thank you so much for spending your time completing the survey. I am really glad to hear that you were satisfied with your stay with us here. Hope to welcome you back in the future and take good care until our next encounter. Have a happy new year! Best Regards, Julia Hong Guest Relations

Accommodation generally satisfactory but location not very convenient

Customer review rating 4.5/5

Anonymous Friends - 25/12/2019 Confirmed reviews ALL

The hotel and reception generally satisfactory. Renovation of the rooms is suggested. Location is not convenient. It took me two hours from Incheon airport by airport bus 6702. And the subway station not very near. My friend who needs walking with a stick found it not convenient.

Dear Siu Hung M., We very much appreciate your comments regarding your stay at the Grand Ambassador Seoul - Associated with Pullman. We are sure that this feedback about our staff will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that our hotel is located at the last stop on the airport limousine route, so sometimes it may take longer than expected. Also by taking subway to hotel, we recommend you to use Gate #1 instead of #6. you can come to the hotel more easily. Thank you again for sharing your experience, and we hope your next visit will be more memorable and enjoyable. Sincerely,

Nice staffs and comfortable bedding

TripAdvisor rating 4.5/5

modream1 Family - 25/12/2019 TripAdvisor review

Always satisfied with the comfortable bedding and hospitality of kind staffs, especially thanks to Mr.K.W, Lee, and executive lounge staffs showed us on detailed care like fresh squeezed juice what I have requested.

Dear modream1, Thank you for staying at Grand Ambassador Seoul associated with Pullman. It is always a pleasure to receive positive feedback. We will share your comments not only Mr. K.W, Lee but also our teams which are Housekeeping and EFL Lounge as well. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is definitely one of our jobs that remembering guest preference and preparing it in advance. For your next visit, we will also prepare it and wait for you Thank you again for sharing your experience and we hope your next visit will be more pleasant and memorable. Sincerely,
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