Dear Ms. C., Thank you very much for sharing your wonderful feedback and for your perfect 100/100 rating. We are delighted to hear that you enjoyed our beautiful newly renovated rooms and the excellent service provided by our team. It is especially rewarding to know that our warm and attentive hospitality contributed to such a memorable stay for you and your partner. We are particularly grateful for your kind mention of Joy from our Sales team. We will be sure to share your warm compliments with her. We are also pleased that you enjoyed our breakfast selection and overall hotel experience. Thank you once again for your generous recommendation. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN for another wonderful stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. M., Thank you very much for choosing THE AMBASSADOR SEOUL - A PULLMAN and for sharing your valuable feedback. We are pleased to know that you enjoyed a comfortable stay and were satisfied with your room, cleanliness, and overall experience. We also truly appreciate your perfect overall rating and recommendation. At the same time, we sincerely apologize that the interaction with our front desk team during check-out did not feel as warm and welcoming as it should have. Your feedback is very important to us, and we will share it with the relevant team to reinforce the importance of friendly and attentive communication at every stage of the guest journey. We are grateful for your honest comments and hope to have the opportunity to provide you with a warmer and more pleasant experience on your next visit to THE AMBASSADOR SEOUL - A PULLMAN. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. G., Thank you very much for choosing THE AMBASSADOR SEOUL - A PULLMAN for your business trip and for sharing your detailed feedback. We are delighted to hear that you enjoyed the spacious and well-maintained room, our fantastic 18th-floor Executive Lounge, well-equipped fitness center, pools, delicious food, and friendly service from our team. We are especially pleased by your kind recognition of our housekeeping team. Although you were unable to remember the name of the colleague on the 17th floor, we will certainly share your appreciation with the relevant team. We also sincerely appreciate your loyalty as an ALL Platinum member and your 10/10 recommendation. Your feedback regarding the Wi-Fi and check-in experience is equally valuable and will be shared with the relevant teams for continued improvement. Thank you once again for your generous review. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN on your next visit to Seoul. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. V., Thank you very much for choosing THE AMBASSADOR SEOUL - A PULLMAN and for sharing your positive feedback. We are delighted to know that you enjoyed your three-night stay, our convenient location, and the easy access to nearby attractions and the metro network. We are also pleased that you were satisfied with our service and amenities. We sincerely appreciate your loyalty as an ALL Gold member and your generous 90-point rating. We also value your feedback regarding the dinner experience and will continue to strive for greater satisfaction across all our dining offerings. Thank you once again for your kind review. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN in the future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. K., Thank you very much for choosing THE AMBASSADOR SEOUL - A PULLMAN and for taking the time to share your thoughtful feedback. We are pleased to hear that you enjoyed a comfortable stay and appreciated our team’s efforts to accommodate your needs. We are especially delighted that our Concierge’s restaurant recommendation on your first evening contributed to a memorable dining experience. It is wonderful to know that you enjoyed the Michelin-recommended restaurant and its Bulgogi and Naengmyeon. We also appreciate your feedback regarding the check-in experience and our overall service. We will continue to look for ways to make every part of the guest journey more seamless and attentive. Regarding your comments on our sustainability initiatives and the charges for toiletries, we understand your perspective that such policies can affect the overall guest experience. Your feedback is valuable, and we will share it with the relevant teams for further consideration. Thank you once again for your valuable comments and for recognizing the efforts of our team. We sincerely hope to welcome you and your partner back to THE AMBASSADOR SEOUL - A PULLMAN for an even more comfortable and enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. S., Thank you very much for choosing THE AMBASSADOR SEOUL - A PULLMAN and for sharing such a wonderful review following your stay. We are absolutely delighted to hear that you had an amazing experience and that our accommodations, restaurant, and lounge contributed so positively to your time in Seoul. It is especially rewarding to know that you enjoyed our breakfast and dinner, as well as the convenience of our housekeeping and laundry services, which allowed you to make the most of your stay and enjoy more activities. We are also very pleased that you were satisfied with the cleanliness of your room and the thoroughness of our housekeeping service. Your recognition means a great deal to our team. Most importantly, thank you for your heartfelt praise of our colleagues. We are truly touched to hear that, despite the language barrier, our team continued to make every effort to communicate with you with kindness and courtesy. We will be sure to share your wonderful compliments with the entire team. Thank you once again for your generous feedback. We will certainly miss welcoming you as our guest, and we sincerely hope to have the pleasure of welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN in the future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. Paul A., Thank you very much for taking the time to share your wonderful feedback and for awarding THE AMBASSADOR SEOUL - A PULLMAN a perfect 100/100 score. We are delighted to know that you enjoyed your stay and appreciated our clean facilities, as well as the friendly and helpful service provided by our team. It is especially rewarding to hear that you had such a positive experience in our Executive Lounge and that the selection of freshly prepared dishes exceeded your expectations. We would like to extend our sincere thanks for recognizing Jennifer for her exceptional service. Your kind words will certainly be shared with her, as they will be a great source of encouragement and motivation. We also truly appreciate your loyalty as an ALL Platinum member. It is always our pleasure to welcome you, and we are grateful for your continued support. Thank you once again for your generous review. We sincerely look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN on your next visit to Seoul. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. Sarah U., Thank you very much for taking the time to share your valuable feedback following your family holiday at THE AMBASSADOR SEOUL - A PULLMAN. We are delighted to know that you and your family enjoyed your stay in our Terrace Room with Rooftop Spa Pool and that the room, cleanliness, and the helpfulness of our team contributed to a memorable experience. It is especially rewarding to hear that your accommodation met your expectations and helped make your five-day holiday in Seoul enjoyable. We also appreciate your constructive feedback regarding the booking experience. Your suggestion about providing more photographs of the room is greatly appreciated, and we will certainly share it with the relevant team as we continue to improve the information available to our guests. As one of our valued ALL Diamond members, we sincerely appreciate your continued loyalty. We also value your comments regarding the loyalty program and sustainability initiatives, as they help us identify opportunities to further enhance the guest experience. Thank you once again for your thoughtful review. We sincerely look forward to welcoming you and your family back to THE AMBASSADOR SEOUL - A PULLMAN for another memorable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. K., Thank you very much for taking the time to share your wonderful review and for awarding us a perfect score. It is truly an honor to know that you have chosen to stay at THE AMBASSADOR SEOUL - A PULLMAN several times over the past 18 months and that each visit has been an enjoyable experience. Your continued trust and loyalty mean a great deal to us. We are delighted that you consistently enjoy our comfortable guest rooms, breakfast buffet, Executive Lounge cocktail service, and, most importantly, the warm and professional hospitality provided by our team. Your kind words are a great source of motivation for all of us. We would also like to express our sincere appreciation for your continued support as an ALL Limitless member. It is our pleasure to welcome you back each time, and we remain committed to providing you with exceptional service and memorable experiences on every visit. Thank you once again for your loyalty and thoughtful feedback. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN in the near future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. Danny C., Thank you very much for taking the time to share your feedback following your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We are delighted to know that you and your family enjoyed your stay and that you found our family room to be a pleasant surprise. It is especially rewarding to hear that you felt our hotel offered excellent value for money and that our team contributed to making your visit memorable. A special thank you for recognizing Ellin and Ella. We are thrilled that their warm hospitality made a positive impression on your stay. Your kind words will certainly be shared with them as great encouragement. We also appreciate your feedback regarding the Wi-Fi connection speed. Please accept our apologies for any inconvenience this may have caused. Your comments have been shared with the relevant team as we continuously work to improve our facilities and guest experience. Thank you once again for your thoughtful review and for your loyalty as an ALL Gold member. We truly appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable stay in the future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. H., Thank you for taking the time to share your valuable feedback regarding your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We are pleased to hear that you appreciated the cleanliness of your room, its well-designed layout. We also sincerely thank you for your continued support as an ALL Silver member. At the same time, we sincerely apologize for the inconveniences you experienced. We regret that the noise from the room door and the sound insulation did not provide the restful environment you expected. We also appreciate your comments regarding the handheld showerhead, and we have shared your feedback with our Housekeeping team to ensure a more thorough inspection and cleaning of all bathroom fixtures. In addition, thank you for your suggestion regarding easier access to the detailed invoice through the booking platform after check-out. We appreciate your thoughtful recommendation and will share it with the relevant teams for future consideration. Your feedback is invaluable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. Zhe H. P., Thank you for taking the time to share your feedback regarding your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We are sorry to hear that your stay, which was meant to celebrate your birthday, did not fully meet your expectations. We genuinely regret that we could not provide you with the seamless and memorable experience you anticipated. We understand there was an inconvenience regarding the shower and toilet drainage in your room, and we apologize for any discomfort this may have caused. We also regret that the process of arranging your room change took longer than expected due to our operational circumstances at the time, and we appreciate your patience regarding this matter. Furthermore, we are sorry for the inconvenience you experienced during check-in, as high occupancy and limited staffing at the time may have affected the wait times at our priority desk. As an ALL Gold member, we regret that you felt our member recognition, welcome amenity, and room upgrade options fell short of your expectations. Please rest assured that your comments have been shared with our relevant teams as a valuable reference to review and improve our service procedures. Your feedback is highly essential to us as we continually strive to enhance our guest experience. Thank you once again for your valuable input, and we hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. Alexander Z., Thank you for taking the time to share your feedback regarding your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We sincerely appreciate your continued support as an ALL Platinum member and are delighted to know that you enjoyed our convenient location, peaceful surroundings, comfortable accommodation, and the overall cleanliness of our hotel. At the same time, we regret to learn that the breakfast selection in our Executive Lounge did not fully meet your expectations. We truly appreciate your honest feedback, and your comments have been shared with our Culinary and Executive Lounge teams for review as we continuously strive to enhance the variety and quality of our breakfast offerings. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the near future and providing you with an even more enjoyable experience. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. Sang Y. C., Thank you for taking the time to complete our TrustYou Survey and for sharing your wonderful 100/100 review following your recent business trip to THE AMBASSADOR SEOUL - A PULLMAN. We are incredibly pleased to hear that our staff's friendly and professional service made your stay comfortable and enjoyable. It is also an honor to receive perfect scores from you across almost all categories, including accommodation, cleanliness, and our sustainability initiatives. As a valued ALL Classic member, your high recommendation of our brand and loyalty program means a great deal to us. At the same time, we would like to thank you for bringing the issue regarding your booking experience to our attention. We sincerely apologize for the inconvenience caused by the difficulty in modifying your reservation, which ultimately required you to cancel and rebook. Your feedback regarding the Pullman website's modification process is invaluable, and we will share this with our digital and reservations teams to look for ways to streamline and improve the online booking experience for our guests. Thank you once again for your constructive feedback and loyal support. We look forward to welcoming you back for another seamless and exceptional stay on your next trip to Seoul. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We are pleased to know that you found your stay comfortable and appreciated our overall service. It is especially rewarding to hear your kind recognition of our room service team member. We will be delighted to share your compliments with him, as they will certainly serve as great encouragement. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. We regret that the noise from the nearby construction site disturbed your rest and negatively impacted your first day. We fully understand how important a good night's sleep is, especially for guests who are sensitive to noise. While the construction is beyond our control, we appreciate your suggestion regarding advance notification and will review how we can better communicate such information to our guests. We are also sorry to learn of your disappointment regarding the availability of sleeping masks and earplugs. Your comments have been shared with the relevant departments, as we recognize that providing practical amenities for guests in these circumstances is an important part of the hospitality expected from a five-star hotel. In addition, please accept our apologies for the cleanliness issue you encountered in the bathroom. This falls short of our housekeeping standards, and your feedback has been shared with our Housekeeping team to reinforce our inspection procedures. Thank you once again for your honest and constructive feedback as an ALL Classic member. Your comments are invaluable in helping us improve our services and guest experience. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much more seamless and restful stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. W., Thank you for taking the time to share your feedback regarding your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. First and foremost, we sincerely apologize that your experience did not meet your expectations. As an ALL Gold member, your comfort and satisfaction are especially important to us, and we regret that we were unable to provide the level of experience you deserve. We are truly sorry to learn that noise from the corridors and nearby renovation work disturbed your stay. We understand how important a quiet and restful environment is, and we regret the inconvenience this caused. We also apologize for the issue with the air conditioning during one night of your stay. Please be assured that your comments have been shared with our Engineering team for further inspection and preventive measures. At the same time, we greatly appreciate your kind recognition of our team member in the Level 1 lobby on 21 June. We are delighted to hear that his friendly, professional, and helpful assistance made a positive impression on your arrival. Your thoughtful compliments will certainly be shared with him, and we know they will serve as great encouragement. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable experience. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. While we are pleased to know that you found your room clean and comfortable and that our Housekeeping team made a positive impression with their welcoming service, we are truly sorry that many other aspects of your stay did not meet your expectations. We sincerely regret your disappointment regarding the additional charges for the outdoor pool and sauna. We understand your concerns and appreciate you sharing your perspective. Your comments will be shared with the relevant management team as we continuously evaluate our facilities and guest experience. We are also sorry to hear that the outdoor pool environment and the availability of the golf practice range affected your enjoyment of our facilities. Likewise, we deeply regret that your interaction with one of our reception team members did not reflect the warm and professional hospitality we strive to provide. Please accept our sincere apologies for this experience. Your feedback has been shared with the Front Office management team for careful review and appropriate follow-up. At the same time, we are grateful for your kind recognition of our Korean reception team and our Housekeeping colleagues. We will be delighted to share your compliments with them, as such recognition serves as great encouragement. Thank you once again for your honest feedback. We regret that we were unable to provide the experience you had hoped for, and we hope to have the opportunity to welcome you back in the future and demonstrate the level of hospitality that truly reflects our standards. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. Dev B., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We are delighted to know that you enjoyed your stay and appreciated our spacious Superior King Room, the cleanliness of the hotel, and the kindness and helpfulness of our team. It is also wonderful to hear that our location allowed you to conveniently explore Seoul and that our sustainability initiatives were meaningful to you. At the same time, we sincerely apologize for the inconveniences you experienced. We regret that some in-room amenities were not consistently replenished, that some towels did not meet our expected standards, and that the minibar replenishment and communication process caused confusion during your stay. Your comments have been shared with our Housekeeping and Food & Beverage teams so that we can improve our quality control and ensure clearer communication moving forward. We also appreciate your honesty regarding the minibar charges and would like to thank you for bringing the additional item to our attention at check-out. Your integrity is sincerely appreciated. Thank you once again for your valuable feedback and kind recommendation. We are pleased that, despite these areas for improvement, you had an enjoyable experience overall. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN and providing you with an even more seamless stay on your next visit to Seoul. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. Young W., Thank you very much for sharing such a heartfelt review of your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. It was truly an honor to welcome you and your wife back to the hotel where you celebrated your wedding 30 years ago. Knowing that you chose to return to commemorate such a meaningful milestone makes your visit especially memorable for all of us. We are delighted that our team was able to make your anniversary celebration even more special through the room upgrade, early check-in, and the small anniversary surprise prepared for you. More importantly, we are deeply touched to know that it was the genuine warmth and hospitality of our team that left the greatest impression on you. Your kind words about every interaction—from our Front Desk team to our Housekeeping colleagues—are the highest compliment we could receive. We will proudly share your appreciation with all of our team members, especially the front desk associate who welcomed you on arrival. We are also pleased that you enjoyed the complimentary sauna access, breakfast, and the overall comfort of your stay. As an ALL Classic member, your thoughtful feedback means a great deal to us, and we sincerely appreciate your comments regarding member recognition. We hope to provide you with even more rewarding experiences as you continue your journey with ALL. To hear that, despite your extensive experience with leading hotel brands, you consider the service you received at our hotel among the very best is both humbling and incredibly encouraging. Your words remind us why we strive every day to create memorable experiences through genuine hospitality. Thank you once again for allowing us to be part of such a meaningful chapter in your lives. It would be our absolute pleasure to welcome you and your wife back again, and we hope to celebrate many more special anniversaries with you in the years to come. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN