Dear Mr. G. S., Thank you very much for taking the time to share such wonderful and thoughtful feedback with us. We are delighted to hear that you enjoyed your stay, from the spotless and quiet room with its Namsan Tower view to our breakfast and the professionalism and warmth of our entire team. Your kind recognition of our Servers, Housekeeping, Valet, and Front Desk teams is truly appreciated. We are especially grateful for your special mention of our bartender. We will be sure to share your warm compliments with him, as your kind words will be a wonderful encouragement. It is also very rewarding to know that you found our booking and communication process smooth and that you plan to return on your next trip. As an ALL Classic member, we sincerely appreciate your continued support and look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. B., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed our spacious room, comfortable beds, and friendly service. We are especially pleased that you had such a wonderful breakfast experience and appreciated the variety of selections and clear allergen information. Your kind comments are greatly appreciated and serve as wonderful encouragement to our entire team. We sincerely look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN for another enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. D., Thank you very much for taking the time to share your thoughtful and detailed feedback with us. We sincerely regret that your stay did not fully meet your expectations. We are particularly sorry to hear that our breakfast quality and the communication with our team fell short of the standards you anticipated from a five-star hotel. We also sincerely apologize for the inconvenience you experienced when being picked up by your private driver. We understand how uncomfortable it must have been to feel rushed or that your arrangements were given less consideration. This was certainly not the impression we wished to leave, and we are sorry that our communication and approach caused you such disappointment. At the same time, we truly appreciate your kind acknowledgment of our Front Desk team. Your feedback regarding both the positive and disappointing aspects of your stay is valuable to us, and we will share your comments with the relevant departments for careful review and improvement. Please accept our sincere apologies for the shortcomings you experienced during your stay. We greatly value your feedback and hope that we may have the opportunity to welcome you again in the future and provide you with a more comfortable and satisfying experience. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. M., Thank you very much for taking the time to share such detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed your stay overall, particularly our lounge facilities, food offerings and the warm service provided by our team. It is also wonderful to know that you were pleased with your requested mountain view and found your room comfortable and spacious for both your belongings and work. We especially appreciate your kind recognition of our Housekeeping team member on the 17th floor. We will be sure to share your compliments with the team, as feedback such as yours is a wonderful encouragement to our colleagues. At the same time, we sincerely regret your disappointment regarding the outdoor pool access fee. We understand that, particularly for a short and casual visit to the pool during an eight-night stay, the daily charge may have felt unexpectedly high. Your suggestion regarding a smaller per-use fee or a day-pass option is valuable, and we will certainly share your feedback with the relevant team for consideration. Thank you once again for your generous comments and constructive feedback. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your husband back for an even more enjoyable stay in the future. Warm regards, The Ambassador Seoul Pullman

Dear Mr. Clinton O., Thank you very much for taking the time to share your wonderful feedback following your stay with us. We are truly delighted to hear that you had such a pleasant experience and that you enjoyed our food and the gracious and considerate service provided by our team. Your generous ratings and kind words are a great encouragement to all of us, and we are especially pleased to know that our team helped make your stay memorable. We also greatly appreciate your positive feedback regarding our breakfast and cleanliness, as well as your recognition of our sustainability efforts. It is wonderful to know that our recycling initiatives and other efforts left a positive impression during your stay. At the same time, we sincerely appreciate your feedback regarding the Wi-Fi connection speed. Your comments are valuable to us, and we will share them with the relevant team as we continue working to improve our guests' overall experience. Thank you once again for your kind words and for choosing Ambassador Seoul Pullman. We sincerely hope to have the pleasure of welcoming you and your partner back in the future for another enjoyable and memorable stay. Warm regards, Ambassador Seoul Pullman

Dear Ms. L., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a wonderful stay and that you were satisfied with every aspect of your experience, from your accommodation and breakfast to our cleanliness and service. Your kind words are truly appreciated and serve as wonderful encouragement to our entire team. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN. We sincerely look forward to welcoming you back to Seoul for another enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Valued Guest, Thank you very much for your wonderful feedback following your recent stay at The Ambassador Seoul – A Pullman Hotel. We are delighted to hear that you enjoyed our beautiful hotel and found our location convenient for exploring the city, with subway stations, shopping, restaurants, and other attractions within walking distance. It is especially pleasing to know that you were satisfied with every aspect of your stay, from your arrival and accommodation to our cleanliness, Wi-Fi, and sustainability efforts. We are also grateful for your kind recognition of our reception and lounge teams. We will be sure to share your compliments with them, as such positive feedback is a great encouragement to our colleagues. Thank you once again for choosing The Ambassador Seoul – A Pullman Hotel and for your strong recommendation. We hope to have the pleasure of welcoming you and your friends back to Seoul for another enjoyable stay. Warm regards, The Ambassador Seoul – A Pullman Hotel

Dear Mr. S., Thank you very much for taking the time to share your valuable feedback with us. We are pleased to hear that you appreciated our convenient location near Dongdaemun, comfortable accommodation, cleanliness, and the friendly service provided by our team. We are also glad that you enjoyed our Concierge Service and other facilities during your stay. At the same time, we appreciate your feedback regarding the breakfast selection during your four-night stay. We understand that having more variety each day would make the experience more enjoyable, and your comments will be shared with our culinary team for consideration. We also appreciate your feedback regarding the additional charge for shaving kits and toothbrushes. We understand that this may have been unexpected, and your comments are valuable to us as we continue to improve the overall guest experience. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN. We look forward to welcoming you back and providing an even more comfortable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. N. M. W., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had such a pleasant stay, and that you loved our food as well as the cleanliness of your room. It is especially rewarding to know that our team members contributed to your satisfaction; we will be sure to pass along your kind compliments to the front desk agent who checked you in, as well as our Concierge team, for providing such friendly and helpful service. We truly appreciate your support and are thrilled that everything met your expectations. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN soon for another fantastic experience. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a great stay and were satisfied with the cleanliness of your room and our housekeeping service. It is also wonderful to know that you enjoyed our various facilities and services, including the Executive Lounge, pool, fitness center, dining options, and Concierge Service. As an ALL Classic member, we truly appreciate your continued support and are especially pleased to know that you were satisfied with the recognition you received during your stay. Your kind comments about our service are a great encouragement to our entire team. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN. We sincerely look forward to welcoming you back to Seoul for another enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback with us. We are pleased to hear that you appreciated the kindness and professionalism of our team, as well as our convenient location for your business trip. At the same time, we sincerely apologize for the disruption caused by the temporary water interruption during your stay. We also regret that your preferred poached egg was unavailable on the second morning and that hallway noise affected your comfort. Your feedback has been shared with the relevant teams for further attention and improvement. As a valued ALL Diamond member, we truly appreciate your continued support and are grateful for your feedback. We hope to have the opportunity to welcome you back to THE AMBASSADOR SEOUL - A PULLMAN for a more comfortable and seamless stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. S., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you appreciated the warm and attentive service from our team, particularly our housekeeping and bar staff. We are especially grateful for your kind recognition of the housekeeper who looked after your room on the 17th floor. Her thoughtful attention to detail and genuine care clearly made a positive impression, and we will do our best to identify her and share your kind compliments with her. We are also pleased to know that you enjoyed the cleanliness of your room, prompt bar service, and the welcoming assistance throughout your stay. At the same time, we sincerely apologize for the confusion regarding the payment indicated in your booking confirmation and the delay in receiving a response to your inquiry. We understand how frustrating this must have been and regret the inconvenience caused. Thank you once again for your valuable feedback and kind recognition of our team. We hope to have the opportunity to welcome you back to THE AMBASSADOR SEOUL - A PULLMAN for a more seamless stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. D., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you appreciated our convenient location and the excellent service provided throughout your stay. It is especially rewarding to know that you were satisfied with our rooms, breakfast, facilities, and overall experience. We are also truly grateful for your kind recognition of our entire team. Your generous compliments will be shared with all our colleagues as a wonderful encouragement. Thank you once again for your warm recommendation. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN for another pleasant stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. H., Thank you very much for taking the time to share your valuable feedback with us. We are delighted to hear that you enjoyed our clean, spacious, and comfortable room, and that the friendly service provided by our Front Desk team made a positive impression on you. We also appreciate your feedback regarding the ease of access and Wi-Fi connection speed. Your comments are valuable to us and will be shared with the relevant teams as we continue to improve our guest experience. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. M., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your week-long stay, particularly our spacious room, Executive Lounge, swimming pools, and convenient location. We are also pleased that you appreciated the efficient service provided by our team, especially our Concierge Service. We sincerely appreciate your feedback regarding our sustainability efforts as well. Your comments are valuable to us as we continue to strengthen our sustainable practices and provide more meaningful initiatives for our guests. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN as an ALL Silver member. We look forward to welcoming you back to Seoul for another comfortable and enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. L., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had such a positive business stay and meeting experience at THE AMBASSADOR SEOUL - A PULLMAN. It is especially rewarding to know that you enjoyed our spacious and elegant rooms, as well as the modern facilities and atmosphere of the Grand Ballroom and Namsan Room. Your kind comments are a great encouragement to our team and inspire us to continue providing comfortable stays and successful meeting experiences for our guests. Thank you once again for your generous support. We sincerely look forward to welcoming you back for another wonderful stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. S., Thank you very much for sharing your valuable feedback with us. We are pleased to hear that you enjoyed our beautiful room, delicious breakfast, cleanliness, and the helpful service provided by our team. However, we sincerely apologize for your disappointing experience at our indoor swimming pool. We are particularly sorry to hear that the enforcement of the swimming cap policy was handled without sufficient care while your child was hurt and upset. We take your comments very seriously and will share them with the relevant team to review both the pool operation and service standards. We also appreciate your feedback regarding the Wi-Fi, sustainability initiatives, and ALL member recognition, and will share these comments with the respective teams. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to provide you and your family with a better experience in the future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. C., Thank you very much for sharing your wonderful feedback and for your perfect 100/100 rating. We are delighted to hear that you enjoyed our beautiful newly renovated rooms and the excellent service provided by our team. It is especially rewarding to know that our warm and attentive hospitality contributed to such a memorable stay for you and your partner. We are particularly grateful for your kind mention of Joy from our Sales team. We will be sure to share your warm compliments with her. We are also pleased that you enjoyed our breakfast selection and overall hotel experience. Thank you once again for your generous recommendation. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN for another wonderful stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. M., Thank you very much for choosing THE AMBASSADOR SEOUL - A PULLMAN and for sharing your valuable feedback. We are pleased to know that you enjoyed a comfortable stay and were satisfied with your room, cleanliness, and overall experience. We also truly appreciate your perfect overall rating and recommendation. At the same time, we sincerely apologize that the interaction with our front desk team during check-out did not feel as warm and welcoming as it should have. Your feedback is very important to us, and we will share it with the relevant team to reinforce the importance of friendly and attentive communication at every stage of the guest journey. We are grateful for your honest comments and hope to have the opportunity to provide you with a warmer and more pleasant experience on your next visit to THE AMBASSADOR SEOUL - A PULLMAN. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN