The Ambassador Seoul - A Pullman Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 743 reviews

Best price
guarantee
The Ambassador Seoul - A Pullman Hotel - Image 1
The Ambassador Seoul - A Pullman Hotel - Image 2
The Ambassador Seoul - A Pullman Hotel - Image 3
The Ambassador Seoul - A Pullman Hotel - Image 4
287, Dongho-ro, Jung-gu, 04618 Seoul, South Korea

Description

Hotel extras

  • Easy access to subway station, Seoul KTX station and shopping districts

  • 25-meter outdoor swimming pool with sun deck and cabana

  • Simmons BeautyRest bedding

  • Free Wi-Fi and Smart LED TV (65') in all guestrooms

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

The Ambassador Seoul - A Pullman Hotel

287, Dongho-ro, Jung-gu
04618 Seoul
South Korea

GPS:37.560355, 127.002425

Telephone
Fax +82 2-2272-0773

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  743 reviews

Customer review rating 4.0/5

Richard F. Couples - Confirmed reviews ALL

Second visit to Ambassador. It is a good hotel and the exec lounge is very good.

Dear Mr. Richard F., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We are truly pleased to know that you chose to stay with us again and that you enjoyed many aspects of your experience, particularly our Executive Lounge, accommodation, cleanliness, and the service provided by our team. Your kind compliments regarding our staff and facilities are sincerely appreciated and will certainly be shared with the team! At the same time, we regret to hear about your disappointment regarding the additional charge for the outdoor seating area. We understand how this may have affected your overall impression of the stay, and we sincerely apologize for any frustration caused. Your comments are very valuable to us and will be carefully reviewed with the relevant departments as we continue striving to improve both our communication and guest experience. Thank you once again for your continued support and valuable feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide you with an even more satisfying stay experience. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Customer review rating 1.5/5

Ryan C. Couples - Confirmed reviews ALL

We stayed at the Pullman Ambassador Hotel from 24–25 May and would like to share feedback regarding our experience. Unfortunately, the air conditioning in our room appeared to be faulty. Despite adjusting the thermostat to 20°C and subsequently 18°C, the room temperature remained at approximately 23.5°C, which made it difficult to fall and remain asleep. There was also a mosquito biting us in the room. At around 2am, we contacted the concierge for assistance and subsequently waited approximately 15 minutes for the engineering team to arrive. After the air-conditioning filter was changed, the temperature improved thereafter but still took hours to cool down, suggesting there had indeed been an issue with the system. While we appreciate the overnight assistance provided by your staff, we were disappointed by the experience, particularly as a comfortable night’s rest is one of the key expectations when booking a 5-star accommodation. We raised the matter during checkout the following morning and were offered complimentary drinks during our return stay from 29–31 May, which we appreciated. However, given the disruption to our rest and overall stay experience, we felt the resolution offered did not fully reflect the inconvenience caused. We sincerely hope to avoid a repeat of this experience at our next stay and would appreciate if the room’s air conditioning could be checked in advance. We would also be grateful if the hotel could consider extending a gesture of goodwill, such as a complimentary breakfast or a similar arrangement, in light of the previous stay experience. Thank you, and we look forward to your reply.

Dear Mr. Ryan C., Thank you for taking the time to share your detailed feedback regarding your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We sincerely apologize for the discomfort and inconvenience caused by the air-conditioning issue and the mosquito in your room. We fully understand how important a comfortable sleeping environment is, especially when staying at a five-star hotel, and we deeply regret that we were unable to provide you with the restful experience you expected. While we appreciate your kind understanding toward our overnight engineering assistance and the efforts made by our team, we are truly sorry that the issue was not resolved promptly enough to prevent disruption to your rest. We also understand your disappointment regarding the overall handling of the situation and sincerely regret that the recovery offered during check-out did not fully meet your expectations. Please rest assured that your feedback has been shared with the relevant departments, and we will conduct a thorough inspection of the air-conditioning system to prevent similar issues from recurring. We will also pay closer attention to room condition checks prior to guest arrivals. We truly value your comments and appreciate the opportunity to improve. We sincerely hope to restore your confidence in us during your upcoming return stay and look forward to welcoming you back with a more comfortable and seamless experience. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Customer review rating 2.0/5

Emily H. Solo - Confirmed reviews ALL

Lovely hotel overall and great amenities but was let down by poor housekeeping. E.g. cherries provided as gift on arrival not cleared and left rotting for multiple days even when requested to be cleaned. Also a couple of staff members made me feel uncomfortable

Dear Ms. Emily H., Thank you for taking the time to share your detailed feedback regarding your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. First and foremost, we sincerely apologize that your experience did not meet your expectations, despite the positive aspects you mentioned regarding the hotel facilities and amenities. We are especially sorry to learn about the shortcomings in housekeeping service during your stay. The situation regarding the welcome cherries not being properly cleared, even after your request, is certainly unacceptable and does not reflect the standards we strive to maintain. Please rest assured that your comments have been shared with the relevant department for immediate review and improvement. We are also deeply concerned to hear that some interactions with our staff made you feel uncomfortable, particularly in shared spaces such as the pool, gym, and lounge. Creating a welcoming, respectful, and comfortable environment for all guests is extremely important to us, and we sincerely regret that this was not your experience. Your feedback will be addressed seriously with the relevant teams to reinforce our service standards and professional conduct expectations. In addition, we appreciate your honest comments regarding the lounge check-in process for ALL members. We understand how this arrangement may have felt inconvenient during your stay, and your feedback is valuable as we continuously evaluate the guest journey and service flow. Although we regret that we were unable to provide the seamless experience you deserved, we truly appreciate your candid feedback as it helps us identify areas requiring immediate attention and improvement. We sincerely hope to have the opportunity to restore your confidence in us and provide you with a far more comfortable and enjoyable experience in the future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Customer review rating 4.5/5

Boyd L. Couples - Confirmed reviews ALL

We stayed 4 nights in total. 3 at beginning of tour & 1 at end of tour. Breakfast was very good with.a great variety of food. Staff were helpful & polite.

Dear Ms. L., Thank you very much for sharing your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel during both stays of your trip. It is wonderful to know that you appreciated the breakfast variety and found our team to be helpful and polite throughout your visit. Your kind recognition of all our staff members means a great deal to us, and we will be sure to share your encouraging comments with the entire team. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN. We sincerely look forward to welcoming you back for another pleasant stay in the future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Customer review rating 5.0/5

Bryant T. Couples - Confirmed reviews ALL

The front desk has been helpful every time and went above and beyond every time. The concierge also took their time to go through every step for us especially as it was our first time in Korea so we had no idea which app was better for cabs and which areas were better for breakfast etc.

Dear Mr. Bryant T., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are truly delighted to hear that you had an excellent stay and that our Front Desk and Concierge teams were able to make your first visit to Korea more comfortable and enjoyable. It is especially rewarding to know that our team’s assistance with transportation, local recommendations, and personalized service left such a positive impression on your experience. We would also like to sincerely thank you for recognizing Ms. Lina Lee for her attentive and thoughtful service. Your kind words regarding her warm hospitality and prompt assistance will certainly be shared with her and the team. At the same time, we sincerely apologize for the shortcomings you experienced regarding the room cleanliness upon arrival, including the tissue left behind and the kettle condition. While we are pleased that our housekeeping team responded promptly, this does not reflect the high standards we strive to maintain. Please rest assured that your comments have been shared with the relevant department to reinforce our cleaning procedures and prevent similar situations from recurring. We also appreciate your honest feedback regarding the welcome drink and ALL member recognition benefits. Your comments are valuable to us as we continuously work to improve the overall guest experience for our loyal members. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN. We sincerely hope to have the pleasure of welcoming you back on your next visit to Seoul. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Other web-users rate our hotel

  • 670 reviews 8.7/10 Location
  • 1,195 reviews 8.7/10 Room
  • 1,079 reviews 8.2/10 Service
  • 11 reviews 8.8/10 WiFi
  • 456 reviews 7.9/10 Comfort
  • 451 reviews 9.1/10 Vibe
  • 436 reviews 8.6/10 Cleanliness
  • 356 reviews 8.2/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Seoul