Dear Ms. M. T., Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the friendly and helpful service from our front desk team, the cleanliness of your room, and the prompt assistance provided by our housekeeping team. However, we sincerely apologize that the Wi-Fi connection speed did not meet your expectations. We appreciate you bringing this to our attention, and your feedback will be shared with the relevant team for review and improvement. We look forward to welcoming you back and providing you with an even more comfortable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. T., Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed your first trip to Korea and had a comfortable and memorable stay, especially while celebrating your birthday. It is also lovely to know that our location made your arrival and exploration of Seoul convenient. We are particularly pleased that Noah Ryu’s attentive concierge service helped make your visit extra special. We will be sure to share your kind compliments with him. Thank you for your support as an ALL Silver member, and we look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN on your next visit to Korea. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. M., Thank you for taking the time to share your feedback with us. First and foremost, please accept our sincere apologies that your recent anniversary stay did not meet your expectations. We are truly sorry that, despite having shared the significance of your visit in advance and having previously celebrated your honeymoon with us, we did not make your anniversary stay feel as special as you had hoped. We fully understand how disappointing this must have been, particularly given the sentimental connection you have with our hotel. We also regret the disturbance caused by noise from the nearby event balcony, which affected the comfort and tranquility of your stay. Your comments are important to us, and we will share them with the relevant teams for careful review. We will use your feedback to improve our attention to special occasions and our consideration of room assignments to ensure a more comfortable experience for our guests. As an ALL Accor Classic member and a returning guest, we sincerely appreciate your continued trust in choosing our hotel. We regret that we fell short of creating the memorable anniversary experience you deserved, and we hope to have another opportunity to restore your confidence and provide you with a much more pleasant stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. C., Thank you for sharing your feedback following your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We are pleased to hear that you found your Deluxe Room comfortable and clean, and enjoyed our convenient location. However, we sincerely apologize that our team's service felt distant and did not provide the warm hospitality you expected. Your comments will be shared with the relevant team to help us improve our attentiveness and create a more welcoming experience for every guest. We truly appreciate your feedback as an ALL Accor Classic member and hope to have another opportunity to welcome you back for a more enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Paul L., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed the comfort of your bed, your room, and our breakfast buffet, and that our front desk team was able to assist you with the Wi-Fi connection. At the same time, we sincerely apologize for the inconvenience caused by the alarm clock ringing during the night and the initial difficulty connecting to the Wi-Fi. We also appreciate your comments regarding the room temperature and duvet comfort. Your feedback has been noted and will be shared with the relevant teams for review as we continue to improve our guests’ comfort and overall experience. Thank you once again for your valuable feedback and recommendation. We hope to have the pleasure of welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN for an even more comfortable and relaxing stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. N., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the attentive service, luxurious atmosphere, and overall comfort of your stay at THE AMBASSADOR SEOUL - A PULLMAN. It is especially rewarding to know that our team made a positive impression throughout your visit. We also appreciate your comment regarding the beer selection at our bar. We understand that having a wider range of beverage options can enhance the guest experience, and we will share your feedback with the relevant team for consideration. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with another pleasant and memorable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. J., Thank you for taking the time to share your detailed feedback with us. While we are pleased to hear that you found the bed comfortable and appreciated the room layout, we sincerely apologize that several aspects of your stay fell below your expectations. The cleanliness issues you described, including the toenail clippings on the floor, the red mould in the shower, and the stain on the curtain, are particularly concerning. We also regret the maintenance issue with the shower handle and understand how these shortcomings affected your overall impression of our hotel. We are equally sorry that the service you received did not reflect the warm and attentive hospitality you expected. Your comments regarding our team’s friendliness, assistance with taxi arrangements and postcard postage, as well as Wi-Fi speed, have been noted and will be shared with the relevant departments for review and improvement. Please accept our sincere apologies for the disappointment caused. Your feedback is valuable in helping us identify areas where greater care and attention are needed, and we hope to have the opportunity to provide you with a much more satisfying experience in the future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Valued Guest, Thank you very much for sharing your wonderful feedback about your stay at THE AMBASSADOR SEOUL - A PULLMAN. We are delighted to hear that you and your family enjoyed your three-day trip and were impressed by our guest rooms, facilities, and the service provided by our team. Knowing that our hotel contributed to an enjoyable family getaway is truly rewarding, and your kind words are a wonderful encouragement to all of our colleagues. Thank you once again for choosing our hotel and for your generous recommendation. We sincerely look forward to welcoming you and your family back to Seoul for another comfortable and memorable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. H., Thank you very much for sharing such wonderful feedback about your stay with us. We are delighted to hear that you enjoyed a relaxing and comfortable experience, from our welcoming team and delicious breakfast selection to the comfortable room, bed, and convenient location. We are especially grateful for your kind recognition of our Front Desk, Concierge, and breakfast service teams. Your appreciation will be shared with our colleagues as encouragement to continue providing warm and attentive hospitality. We also appreciate your suggestions regarding the availability of an additional chair for in-room dining and the ease of Wi-Fi access. We sincerely apologize for any inconvenience these aspects may have caused, and your feedback will be shared with the relevant teams for review. Thank you once again for choosing THE AMBASSADOR SEOUL - A PULLMAN. We look forward to welcoming you back for another relaxing and memorable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Ms. F., Thank you very much for sharing your kind feedback with us. We are delighted to hear that you appreciated our convenient yet peaceful location and the attentive service provided by our team. It is especially heartening to know that the housekeeping colleague responsible for the 14th floor made a positive impression during your stay. We will be sure to share your kind recognition with her, as such appreciation is a wonderful encouragement to our team. Thank you for choosing THE AMBASSADOR SEOUL - A PULLMAN. We truly appreciate your support as an ALL Classic member and look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Valued Guest, Thank you very much for taking the time to share your thoughtful feedback with us. We are truly delighted to know that you had such a wonderful stay and appreciated our convenient location, particularly the easy access to nearby bus stops. Most of all, we are grateful for your kind recognition of our team. We firmly believe that genuine hospitality is at the heart of a memorable hotel experience, and it is especially rewarding to know that our colleagues’ knowledge, friendliness, and willingness to help made your visit so enjoyable. We will be sure to share your warm compliments with the entire team as encouragement to continue delivering attentive and welcoming service. Thank you once again for your generous feedback and for choosing THE AMBASSADOR SEOUL - A PULLMAN. We sincerely look forward to welcoming you back and creating another memorable experience on your next visit to Seoul. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Patricia, Thank you very much for your wonderful feedback and for choosing to stay with us for five nights. We are delighted to hear that you enjoyed our clean and comfortable rooms, excellent mattress, breakfast, and dining experiences, especially at The Kings and Groceria. It is particularly rewarding to know that our entire team contributed to making your stay so memorable. Your kind appreciation means a great deal to us. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN for another exceptional stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Mr. C., Thank you very much for sharing your kind feedback with us. We are delighted to hear that our friendly and helpful team made your stay enjoyable. Your special recognition of our Front Desk team is greatly appreciated, and we will be sure to share your compliments with them. We also appreciate your feedback regarding the difficulty of using ALL Reward points when booking through the desktop website. Your comments are valuable and will be shared with the relevant team for review. Thank you for your continued support as an ALL Gold member. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Valued Guest, Thank you very much for sharing your kind feedback with us. We are delighted to hear that you enjoyed our central location and friendly service. It is always rewarding to know that our team helped make your stay comfortable and enjoyable. As a valued ALL Accor Platinum member, we sincerely appreciate your continued trust in our hotel. We look forward to welcoming you back to THE AMBASSADOR SEOUL - A PULLMAN and providing you with another pleasant stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Valued Guest, Thank you very much for sharing your wonderful feedback with us. We are delighted to know that your experience at THE AMBASSADOR SEOUL - A PULLMAN met your expectations across all aspects of your stay, including our location, services, accommodation, and lounge. As a valued ALL Accor Diamond member, your recognition of our team’s service means a great deal to us. We are especially pleased that you felt well cared for and that your experience made your stay particularly enjoyable. Thank you once again for your kind words and continued trust in our hotel. We look forward to welcoming you back on your next visit to Seoul and providing you with another exceptional stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Kadiriya E., Thank you for taking the time to share your detailed feedback regarding your stay at THE AMBASSADOR SEOUL - A PULLMAN. While we are pleased to hear that you found your room beautiful and the beds comfortable, we sincerely regret that our service did not meet your expectations of a five-star hotel. We are particularly sorry that, while you were unwell, you did not feel adequately supported or cared for by our team. We also regret that the recommendation of Studio 777 did not provide the thoughtful and appropriate solution you had anticipated. We understand your disappointment regarding the location, the time spent on the appointment, and the circumstances surrounding the missed beauty appointments. Furthermore, we sincerely apologize that you did not receive a response to your formal complaint. We recognize that timely communication and attentive follow-up are essential to delivering genuine hospitality. Your feedback regarding our service, complaint-handling process, Wi-Fi connectivity, and sustainability efforts will be shared with the relevant teams for careful review. We take your concerns seriously and regret that we fell short of providing the considerate and professional experience you expected. Thank you again for bringing these matters to our attention. We sincerely apologize for the disappointment you experienced during your stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Sam D., Thank you so much for sharing such a wonderful and detailed review of your stay at THE AMBASSADOR SEOUL - A PULLMAN. We are absolutely delighted to hear that you and your girlfriend had such a memorable experience with us. It is especially rewarding to know that you enjoyed the exceptionally comfortable bed, spacious and clean room, city view, and our outdoor swimming pool and hot spring-style pool. We are also pleased that you enjoyed trying our robot delivery service and found our team helpful with everything from transportation and directions to luggage assistance. Your kind words about our housekeeping and the friendliness of our team mean a great deal to us. We will continue striving to provide the same attentive service and welcoming atmosphere for every guest. We also sincerely appreciate your constructive feedback regarding the shower blind, loose towel rail, restaurant pricing, and the availability of English-language TV channels and subtitles. We apologize for the maintenance issues you encountered and will share your comments with the relevant teams for review and improvement. Thank you once again for your enthusiastic recommendation. It was a pleasure to have you stay with us, and we would be thrilled to welcome you and your girlfriend back whenever your travels bring you to Seoul again. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Brian K., Thank you very much for sharing your feedback following your stay at THE AMBASSADOR SEOUL - A PULLMAN. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the excellent service provided by our team. It is especially rewarding to know that our reception staff, bell team, and restaurant colleagues contributed positively to your stay. We will be sure to share your kind recognition with them. We are also pleased that you enjoyed our breakfast selection and the food available at our retail and dining outlets. At the same time, we appreciate your feedback regarding the price of our dinner buffet. We understand that value is an important part of the dining experience, and your comments will be shared with the relevant team for review. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with another comfortable and enjoyable stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Dear Chi W., Thank you for taking the time to share your feedback regarding your stay at THE AMBASSADOR SEOUL - A PULLMAN. We sincerely apologize that your experience fell short of your expectations. We are particularly sorry that noise from neighboring rooms and the hallway disturbed your sleep, and that you encountered an unpleasant room odor and mosquitoes upon arrival. We also regret that our housekeeping team overlooked the Nespresso coffee capsules and that you had to contact us to have them replenished. These are not the standards of comfort and service we strive to provide. We are equally concerned to learn that you experienced difficulties with our Wi-Fi, including connection stability and speed. Please be assured that your feedback regarding sound insulation, room conditions, housekeeping, and Wi-Fi performance will be shared with the relevant teams for careful review and improvement. We appreciate your honest comments, as they help us identify areas where we need to do better. We regret that we were unable to provide you with a more comfortable and restful stay, and hope you will consider giving us another opportunity to offer you a better experience in the future. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN