The Ambassador Seoul - A Pullman Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 803 reviews

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The Ambassador Seoul - A Pullman Hotel - Image 1
The Ambassador Seoul - A Pullman Hotel - Image 2
The Ambassador Seoul - A Pullman Hotel - Image 3
The Ambassador Seoul - A Pullman Hotel - Image 4
287, Dongho-ro, Jung-gu, 04618 Seoul, South Korea

Description

Hotel extras

  • Easy access to subway station, Seoul KTX station and shopping districts

  • 25-meter outdoor swimming pool with sun deck and cabana

  • Simmons BeautyRest bedding

  • Free Wi-Fi and Smart LED TV (65') in all guestrooms

Our accommodation(s)

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Room 1

Hotel location

The Ambassador Seoul - A Pullman Hotel

287, Dongho-ro, Jung-gu
04618 Seoul
South Korea

GPS:37.560355, 127.002425

Telephone
Fax +82 2-2272-0773

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  803 reviews

Customer review rating 0.5/5

Zhe H. P. Couples - Confirmed reviews ALL

Dear Mr. Zhe H. P., Thank you for taking the time to share your feedback regarding your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We are sorry to hear that your stay, which was meant to celebrate your birthday, did not fully meet your expectations. We genuinely regret that we could not provide you with the seamless and memorable experience you anticipated. We understand there was an inconvenience regarding the shower and toilet drainage in your room, and we apologize for any discomfort this may have caused. We also regret that the process of arranging your room change took longer than expected due to our operational circumstances at the time, and we appreciate your patience regarding this matter. Furthermore, we are sorry for the inconvenience you experienced during check-in, as high occupancy and limited staffing at the time may have affected the wait times at our priority desk. As an ALL Gold member, we regret that you felt our member recognition, welcome amenity, and room upgrade options fell short of your expectations. Please rest assured that your comments have been shared with our relevant teams as a valuable reference to review and improve our service procedures. Your feedback is highly essential to us as we continually strive to enhance our guest experience. Thank you once again for your valuable input, and we hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Customer review rating 4.0/5

Alexander Z. Friends - Confirmed reviews ALL

Dear Mr. Alexander Z., Thank you for taking the time to share your feedback regarding your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We sincerely appreciate your continued support as an ALL Platinum member and are delighted to know that you enjoyed our convenient location, peaceful surroundings, comfortable accommodation, and the overall cleanliness of our hotel. At the same time, we regret to learn that the breakfast selection in our Executive Lounge did not fully meet your expectations. We truly appreciate your honest feedback, and your comments have been shared with our Culinary and Executive Lounge teams for review as we continuously strive to enhance the variety and quality of our breakfast offerings. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the near future and providing you with an even more enjoyable experience. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Customer review rating 5.0/5

Sang Y. C. Business - Confirmed reviews ALL

Dear Ms. Sang Y. C., Thank you for taking the time to complete our TrustYou Survey and for sharing your wonderful 100/100 review following your recent business trip to THE AMBASSADOR SEOUL - A PULLMAN. We are incredibly pleased to hear that our staff's friendly and professional service made your stay comfortable and enjoyable. It is also an honor to receive perfect scores from you across almost all categories, including accommodation, cleanliness, and our sustainability initiatives. As a valued ALL Classic member, your high recommendation of our brand and loyalty program means a great deal to us. At the same time, we would like to thank you for bringing the issue regarding your booking experience to our attention. We sincerely apologize for the inconvenience caused by the difficulty in modifying your reservation, which ultimately required you to cancel and rebook. Your feedback regarding the Pullman website's modification process is invaluable, and we will share this with our digital and reservations teams to look for ways to streamline and improve the online booking experience for our guests. Thank you once again for your constructive feedback and loyal support. We look forward to welcoming you back for another seamless and exceptional stay on your next trip to Seoul. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Customer review rating 4.0/5

Christina L. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. We are pleased to know that you found your stay comfortable and appreciated our overall service. It is especially rewarding to hear your kind recognition of our room service team member. We will be delighted to share your compliments with him, as they will certainly serve as great encouragement. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. We regret that the noise from the nearby construction site disturbed your rest and negatively impacted your first day. We fully understand how important a good night's sleep is, especially for guests who are sensitive to noise. While the construction is beyond our control, we appreciate your suggestion regarding advance notification and will review how we can better communicate such information to our guests. We are also sorry to learn of your disappointment regarding the availability of sleeping masks and earplugs. Your comments have been shared with the relevant departments, as we recognize that providing practical amenities for guests in these circumstances is an important part of the hospitality expected from a five-star hotel. In addition, please accept our apologies for the cleanliness issue you encountered in the bathroom. This falls short of our housekeeping standards, and your feedback has been shared with our Housekeeping team to reinforce our inspection procedures. Thank you once again for your honest and constructive feedback as an ALL Classic member. Your comments are invaluable in helping us improve our services and guest experience. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much more seamless and restful stay. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Customer review rating 2.0/5

Yun J. W. Solo - Confirmed reviews ALL

Dear Ms. W., Thank you for taking the time to share your feedback regarding your recent stay at THE AMBASSADOR SEOUL - A PULLMAN. First and foremost, we sincerely apologize that your experience did not meet your expectations. As an ALL Gold member, your comfort and satisfaction are especially important to us, and we regret that we were unable to provide the level of experience you deserve. We are truly sorry to learn that noise from the corridors and nearby renovation work disturbed your stay. We understand how important a quiet and restful environment is, and we regret the inconvenience this caused. We also apologize for the issue with the air conditioning during one night of your stay. Please be assured that your comments have been shared with our Engineering team for further inspection and preventive measures. At the same time, we greatly appreciate your kind recognition of our team member in the Level 1 lobby on 21 June. We are delighted to hear that his friendly, professional, and helpful assistance made a positive impression on your arrival. Your thoughtful compliments will certainly be shared with him, and we know they will serve as great encouragement. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable experience. Warm regards, THE AMBASSADOR SEOUL - A PULLMAN

Other web-users rate our hotel

  • 697 reviews 8.7/10 Location
  • 1,255 reviews 8.7/10 Room
  • 1,142 reviews 8.2/10 Service
  • 11 reviews 8.8/10 WiFi
  • 486 reviews 9.2/10 Vibe
  • 467 reviews 8/10 Comfort
  • 452 reviews 8.6/10 Cleanliness
  • 370 reviews 8.2/10 Amenities

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