Novotel Ambassador Seoul Dongdaemun Hotels & Residences 5 stars

Customer review rating (ALL Rating) 4.6/5 1,199 reviews

Novotel Ambassador Seoul Dongdaemun Hotels & Residences - Image 1
Novotel Ambassador Seoul Dongdaemun Hotels & Residences - Image 2
Novotel Ambassador Seoul Dongdaemun Hotels & Residences - Image 3
Novotel Ambassador Seoul Dongdaemun Hotels & Residences - Image 4

Description

Hotel extras

  • Prime Location - Located in central Seoul, just minutes from the subway.

  • Spacious Stays - 331 guest rooms and 192 residences, with connecting options available.

  • Dining & Bars - One restaurant and three bars, including a breathtaking rooftop bar.

  • Wellness Facilities - Outdoor & indoor pool, fitness center, and sauna for your relaxation.

  • Family Friendly - Kids Zone open daily 8 AM–8 PM (closed first Tuesday of each month).

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro, Jung Gu
04561 SEOUL
South Korea

GPS:37.566388, 127.004313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,199 reviews

Customer review rating 1.5/5

Khong B. S. S. Friends - Confirmed reviews ALL

Stayed in a suite for 8 nights. The experience felt as if it was cutting cost to the detriment of customer experience expected of a 4-star hotel. Aside from the well-equipped gym and indoor pool, there wasn't anything in particular to shout about. No major complaints but there were service lapses, e.g.: 1. Drinking glasses chipped not once but twice which is a safety hazard 2 Strawberry and drinks turned to ice in the non freezer section 3. Coke burst in non freezer section of fridge - we cleared up the mess ourselves 4. Took away bathrobes after a single use without replacing until upon request 5. Not replenishing tissue paper 6. Not replenishing coffee capsules Finally, the hotel is very much on the dot in terms of both check in/out timing.

Dear Mr. Khong B. S. S., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jay Jin Duty Manager

Customer review rating 5.0/5

Yik H. L. Friends - Confirmed reviews ALL

Thanks for the upgrade, we enjoyed the suite alot, very spacious and clean.

Dear Ms. Yik H. L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jay Jin Duty Manager

Customer review rating 5.0/5

Marie Q. Friends - Confirmed reviews ALL

Very nice and the staff is very courteous and all my needs are met

Dear Ms. Marie Q., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be delighted if you could add your comments on our TripAdvisor page through the link below so that other guests will read about your experience: https://www.tripadvisor.co.kr/Hotel_Review-g294197-d14…-Reviews-Novotel_Ambassador_Seoul_Dongdaemun-Seoul.html I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jay Jin Duty Manager

Customer review rating 5.0/5

Andreea T. Friends - Confirmed reviews ALL

Loved staying here, staff was very accommodating, breakfast was varied & delicous, rooms very clean, and i loved the view of the city, plus it was close to convenience stores, Olive Young store and subway that we could take in order to visit Seoul, the palaces and shrines and so on.

Dear Ms. Andreea T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be delighted if you could add your comments on our TripAdvisor page through the link below so that other guests will read about your experience: https://www.tripadvisor.co.kr/Hotel_Review-g294197-d14…-Reviews-Novotel_Ambassador_Seoul_Dongdaemun-Seoul.html I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jay Jin Duty Manager

Customer review rating 5.0/5

Jodie R. Families - Confirmed reviews ALL

We really enjoyed our stay, clean comfortable and the staff were helpful and friendly. I would stay here again.

Dear Ms. Jodie R., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be delighted if you could add your comments on our TripAdvisor page through the link below so that other guests will read about your experience: https://www.tripadvisor.co.kr/Hotel_Review-g294197-d14…-Reviews-Novotel_Ambassador_Seoul_Dongdaemun-Seoul.html I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jay Jin Duty Manager

Other web-users rate our hotel

  • 1,430 reviews 9.6/10 Location
  • 1,586 reviews 8/10 Room
  • 1,429 reviews 8.4/10 Service
  • 17 reviews 9.4/10 WiFi
  • 626 reviews 7.7/10 Cleanliness
  • 377 reviews 8.5/10 Breakfast
  • 347 reviews 8.8/10 Vibe
  • 224 reviews 5.8/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Seoul