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Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel 5 stars

TripAdvisor rating 4.5/5 348 reviews
Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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Hotel extras

Enrich your trip with Genie Phone! Try our hotel smart concierge service phone which provides free international calls and data, lists of fine restaurants, tour sites information and so on, while you stay in our hotel.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • INCHEONPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro
Jung Gu
04561
seoul
korea, republic of

Tel: +82234258000

Fax: (+82)234258001

Contact email

Check-in from 15h00

Check out up to 12h00

  • DONGDAEMUN H&C PARK STATION :   LINE 2 4 5 EXIT 12

  • By plane

    GIMPO INT AIRPORT At 29.48km / 18.32 miles

  • By plane

    INCHEON At 68km / 42.25 miles - Shuttle paying

  • By train

    DONGDAEMUN DDP STA At 0.4km / 0.25 miles

  • By train

    SEOUL STATION At 5.5km / 3.42 miles

GPS :37.566388, 127.004313

Our accommodations

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: 1 Queen bed with ensuite shower, large work area, 55" LED TV, WiFi, minibar, hair dryer, iron, safe. Up to 2 adults and 1 child. Choose comfort and space for short-term and extended stay. The modern, spacious Residence room features a comfortable bed with en-suite bath/shower, work area, 55" TV, WiFi, washer, dryer and kitchen facilities. Up to 2 adults and 1 child.

Standard Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 23m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 29m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 29m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 3 single beds

  • Max. number of persons: 4
  • Area: From 29m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Twin Room with 1 queensize bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 29m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Deluxe Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 53m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Deluxe Room with 3 single beds

  • Max. number of persons: 4
  • Area: From 53m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 29m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 29m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Premier 1 Bedroom with 1 Kingsize bed

  • Max. number of persons: 3
  • Area: From 81m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Suite with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 44m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Studio with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 26m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

DELI

Type of cuisine: Cafe

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE ALL DAY DINING

Type of cuisine: International

The premium All Day Dining restaurant, Food Exchange, features a wide variety of Korean, Japanese, Chinese, Western and American favourites. With a comfortable atmosphere and modern interior, it is an ideal venue for business and social events.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Our Gourmet Bar at the lobby features a variety of coffee and tea selections, French inspired cocktails as well as other beverages along with various dessert and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROOF TOP BAR

Photo non contractuelle / Strictly non binding

Roof Top Bar features an outdoor pool side bar and a stylish lounge with contemporary design

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 330 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Novotel Ambassador Seoul Dongdaemun Hotels & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,926 reviews

tripadvisor

TripAdvisor Rating 4.5/5

348 reviews

Nice

Customer review rating 4.5/5

Ravi S. C. S. B. Business - 17/01/2020 Confirmed reviews ALL

Location is very central. Breakfast is good. Staff is accommodative. Rooms are clean.

Dear Ravi S., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Aiden Kim
Customer review rating 4.5/5

Bing M. K. Business - 16/01/2020 Confirmed reviews ALL

Very nice

Dear Bingmei k., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Friendly front desk staff and great hospitality

Customer review rating 4.5/5

Joyce T. Solo - 14/01/2020 Confirmed reviews ALL

I had an early flight arriving into seoul. Though i couldn't get an early checkin due to a full occupancy on previous night, the team has accommodate me well and given their best to arrange the earliest possible for me. Room was good size and clean. Concierge staff are friendly and helpful too.

Dear Joyce Chee Yen T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager
Customer review rating 4.5/5

Mimi Families - 10/01/2020 Confirmed reviews ALL

Good location and excellent service

Dear Hong Yee L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

it was a lovely experience

Customer review rating 4.5/5

Anonymous Solo - 09/01/2020 Confirmed reviews ALL

love the hotel design. staff were very friendly and accommodating

Dear Zarimae S., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Aiden Kim

Almost perfect

Customer review rating 4.5/5

Oohlala Solo - 08/01/2020 Confirmed reviews ALL

The room is spacious. Prime location. The reception was too slow on check-in process.

Dear Raveewan J., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, we will train to work our employee more effectively and efficiently to provide smooth and better quality of service at the front desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Room setting is unexpectedly nice, while some services could be better

Customer review rating 4.5/5

Ms K. Families - 07/01/2020 Confirmed reviews ALL

- room setting is nice and well contained - kitchenware is simple but sufficient - waiting time for two lifts is way too long (lift intelligent system is not efficient at all) - housekeeping staff couldn’t tell but always get rid of amenities that can be used continuously (e.g Took away our slippers, bath towel & shower gel everyday then didn’t replenish correctly, a bit annoyed that we needed to call & request everyday when we are back to the room). Result in wasting too much hotel brand items.

Dear Ka Ying K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, we will definately deliery your sincere comments regarding housekeeping department, make sure we provide same quality of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

au

Customer review rating 4.5/5

Zhen W. Couples - 07/01/2020 Confirmed reviews ALL

room was nice, staff was great but the high tech might not be as stable.

Dear Lau Zhen w., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Convenient location, a little bit stuffy at toilet

Customer review rating 4.5/5

Grace H. Friends - 05/01/2020 Confirmed reviews ALL

Cos we have been allocated to a really low floor level (2/F), that we have to wait for the lift a bit longer in time. And on of the exhaust fans at the toilet was extremely dusty and dirty. Once we switch it on, so much dust falling down like snow at the beginning. Appreciate can alert on this hygiene problem

Dear Ka Yee Grace H., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns regarding fan issue, and it is our hope that you will give us the opportunity to better serve you in the near future. Furthermore, we will definately inform related department to check and make sure the room maintain a good condition at all the time. Thank you very much for sharing your experience one more time and looking forward to see you again in near future. Sincerely, Noah Kim Duty Manager

Nice stay

TripAdvisor rating 4.5/5

heehwank Family - 04/01/2020 TripAdvisor review

전반적 만족하였습니다. Staff was always friendly and helpful. 다만 한가지 불만은 이층 kids room에 어른이 아이와 동반하여 계속 게임하며 자기 아이만 챙기는 이기적인 모습이 자주 목격되더군요. Notice를 써놓는다든지 아니면 게임기 대신 다른 교구를 갖다놓는 것은 어떨까 제안해봅니다. It’s not fair to every child as somebody will take that game machine for long time quite often as usual and their parents even do NOT ever care about it. Pity.

친애하는 고객님께, 먼저, 저희 노보텔 앰배서더 서울 동대문 호텔 & 레지던스를 방문해 주시고 이용 소감을 공유해 주셔서 감사드립니다. 소중한 걸음으로 찾아 주신 저희 호텔에서 편안하고 쾌적한 시간이 되셨다니 큰 보람을 느낍니다. 특히 직원 서비스에 긍정적인 의견을 주셔서 대단히 감사드립니다. 노보텔을 찾아 주시는 모든 고객님께 최적의 휴식처가 될 수 있도록 최선을 다하는 저희 모든 직원에게 고객님의 칭찬은 큰 힘이 될 것입니다. 또한 키즈존 이용에 대해 제안 주신 부분은 관련 부서와 검토하여 개선하도록 하겠습니다. 더 나은 호텔 발전을 위해 주신 의견에 깊이 감사드립니다. 앞으로도 지속적인 관심과 애정 부탁드리며, 가까운 시일 내에 더 발전된 서비스로 다시 인사드릴 수 있기를 희망합니다. 고객님의 가정에 평안과 건강이 늘 함께 하시길 기원합니다. 대단히 감사합니다. 조민숙 배상 General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Great family-friendly hotel

Customer review rating 4.5/5

Anonymous Families - 03/01/2020 Confirmed reviews ALL

No problems throughout the stay. Staff were courteous and helpful.

Dear Lin Yin O., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Good hotel at dongdaemun

TripAdvisor rating 4.5/5

esuw Family - 03/01/2020 TripAdvisor review

Good hotel located in dongdaemun and near malls and market. Staffs were pretty polite though I would say not all were up to standards. Room was clean and cleaning was done everyday. Complimentary water wasn’t refilled on one of the days during our stay. Overall it was a great stay.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience during your stay. We are happy to know how much you enjoyed your stay at Novotel. In case of room cleaning, we will do focus on training all staff to meet our high quality standard. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your positive review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Thank you. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Excellent experience

Customer review rating 4.5/5

Grace C. Friends - 02/01/2020 Confirmed reviews ALL

The location is excellent, and it is very close to the metro station. We have booked a room for 3 single bed and have stayed for 6 nights. The space is big enough for three of us, and even with a kitchen, living room, and a separate bathroom and toilet. We really enjoyed our stay.

Dear SzuHua C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager
Customer review rating 4.5/5

Katie S. Families - 30/12/2019 Confirmed reviews ALL

The hotel is clean. The location is great.

Luxurious and well-equipped SMART room.

Customer review rating 4.5/5

Suryakenchana O. Families - 30/12/2019 Confirmed reviews ALL

Our stay was made very convenient with the facilities in the room and the generous hospitality given by your Concierge and Front Desk.

Not comfortable for intimacy

Customer review rating 4.5/5

Typhoon Couples - 28/12/2019 Confirmed reviews ALL

Swimming pool is kinda good but, outdoor pool was not available at the moment.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gina Oh Front Office Manager

Good

Customer review rating 4.5/5

Noky W. Families - 23/12/2019 Confirmed reviews ALL

Good despite my request for early check in for another room on Dec 15 under a different booking was not entertained.

Dear Ying Sing W., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, we will try to have more flexibility on all of our customers request. We normally do if we are on a low occupancy as you know. Anyway, thank you so much your sincere comments and we will definately provide better quality of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Very beautiful hotel and comfortable room with great customer service

Customer review rating 4.5/5

Emily Families - 22/12/2019 Confirmed reviews ALL

The hotel is located in a convenient location. Overall stay was pleasant, the room is spacious and comfortable. Breakfast is sufficient and delicious. All the staffs are very polite and helpful especially the concierge team who is willing to go the extra mile to help us in booking taxi, searching for places and airport limousine.

Dear Bee Bee N., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you so much for your compliments regarind Concierge department, this will encourage them to privde better quality of service as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Very Good

Customer review rating 4.5/5

Marco C. Couples - 21/12/2019 Confirmed reviews ALL

Sometimes the toilet will smell very bad in the morning and night time even we haven't use the toilet.

Dear Ka Chun C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, I am very sorry about the toilet issue, we will definately check again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

very good

Customer review rating 4.5/5

C. S. J. Friends - 19/12/2019 Confirmed reviews ALL

very good

Dear Shujyuan C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn
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