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Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel 5 stars

Customer review rating 4.5/5 2,121 reviews
Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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Hotel extras

Enrich your trip with Genie Phone! Try our hotel smart concierge service phone which provides free international calls and data, lists of fine restaurants, tour sites information and so on, while you stay in our hotel.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • INCHEONPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Our fitness centre(except for swimming pool) is temporarily closed until April 5, 2020 according to the government's strong guidelines. We look forward to welcome you soon. If you have any inquiries, please contact us: +82 (0) 2 3425 8000

Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro
Jung Gu
04561
seoul
korea, republic of

Tel: +82234258000

Fax: (+82)234258001

Contact email

Check-in from 15h00

Check out up to 12h00

  • DONGDAEMUN H&C PARK STATION :  LINE 2 4 5 EXIT 12

  • By plane

    GIMPO INT AIRPORT At 29.48km / 18.32 miles

  • By plane

    INCHEON At 68km / 42.25 miles - Shuttle paying

  • By train

    DONGDAEMUN DDP STA At 0.4km / 0.25 miles

  • By train

    SEOUL STATION At 5.5km / 3.42 miles

GPS :37.566388, 127.004313

Our accommodations

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: 1 Queen bed with ensuite shower, large work area, 55" LED TV, WiFi, minibar, hair dryer, iron, safe. Up to 2 adults and 1 child. Choose comfort and space for short-term and extended stay. The modern, spacious Residence room features a comfortable bed with en-suite bath/shower, work area, 55" TV, WiFi, washer, dryer and kitchen facilities. Up to 2 adults and 1 child.

Standard Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 23m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 29m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 29m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 3 single beds

  • Max. number of persons: 4
  • Area: From 29m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Twin Room with 1 queensize bed and 1 single bed

  • Max. number of persons: 4
  • Area: From 29m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Deluxe Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 53m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Deluxe Room with 3 single beds

  • Max. number of persons: 4
  • Area: From 53m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 29m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 29m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Premier 1 Bedroom with 1 Kingsize bed

  • Max. number of persons: 3
  • Area: From 81m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Suite with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 44m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Studio with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 26m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

DELI

Type of cuisine: Cafe

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE ALL DAY DINING

Type of cuisine: International

The premium All Day Dining restaurant, Food Exchange, features a wide variety of Korean, Japanese, Chinese, Western and American favourites. With a comfortable atmosphere and modern interior, it is an ideal venue for business and social events.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Our Gourmet Bar at the lobby features a variety of coffee and tea selections, French inspired cocktails as well as other beverages along with various dessert and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROOF TOP BAR

Photo non contractuelle / Strictly non binding

Roof Top Bar features an outdoor pool side bar and a stylish lounge with contemporary design

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 330 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Novotel Ambassador Seoul Dongdaemun Hotels & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,121 reviews

tripadvisor

TripAdvisor Rating 4.5/5

361 reviews

best novotel in Seoul

Customer review rating 4.5/5

James Couples - 11/03/2020 Confirmed reviews ALL

great stay, this was my first time in Novotel dongdaemun and it was surprisingly better than Novotel Yongsan.

Dear Hwang H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Good stay

Customer review rating 4.5/5

Jin Families - 01/03/2020 Confirmed reviews ALL

Kind and well trained staff

Dear Jin P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Aiden Kim

Very comfortable and well placed hotel. Friendly staff

Customer review rating 4.5/5

Franck Families - 22/02/2020 Confirmed reviews ALL

Staying for few days , very good experience in this nice hotel. Did not experience restaurant.

Dear Franck G., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Aiden Kim

Good Attentive Staff

Customer review rating 4.5/5

Angeline Families - 18/02/2020 Confirmed reviews ALL

I visited the Hotel with family and upon my arrival, the hotel front desk is expecting me and arrange same floor room for my family to stay close and also bring us to the lounge for check in. They are attentive with Jennifer is also very helpful with recommendations of places to visit. Overall is a good experience with the Hotel.

Dear Angeline Lai Yong T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office supervisor Aiden Kim

Well located

Customer review rating 4.5/5

Young I. P. Families - 18/02/2020 Confirmed reviews ALL

Location was great. Ppl work there were kind and nice.

Dear Young Iee P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, we will keep try to improve the quality of foods at our main restaurant, Food Exchange. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Noah Kim Duty Manager

Great location and helpful staff

Customer review rating 4.5/5

Laurence K. Families - 17/02/2020 Confirmed reviews ALL

This was our second time to stay at this hotel. We had an enjoyable stay and the staff was really friendly and helpful. I like their team at the reception in the lobby floor. They were pretty much professional and providing necessary assistance every time when I approached them there. Rachel at the reception had been really friendly and helpful since I checked in. I could not recall all the names of the staff who I have encountered but my overall experience with the entire staff at this hotel is pretty good. I would stay at this hotel again when I have another chance to visit Seoul and I will for sure recommend this hotel to my friends who are visiting the city as well.

Dear Chihying K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Aiden Kim

Good Stay

Customer review rating 4.5/5

Kw Families - 13/02/2020 Confirmed reviews ALL

Convenient location, near subway exit. Quiet and clean room. Will love to stay again next time! Highly recommend!

Dear Hsiu Wen W., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Benher Huh

Good location, clean room, professional service from the staff

Customer review rating 4.5/5

Ken Business - 12/02/2020 Confirmed reviews ALL

Gym room have all equipments that we need and big enough for training. I really enjoy to stay there.

Dear Koon Wan K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benher Huh Front Office

Good stay and well located.

Customer review rating 4.5/5

Artini M. Families - 11/02/2020 Confirmed reviews ALL

The service was so good. Especially the front desk staff. Overall, good service.

Dear Artini Anak M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Good stay. Convenient from airport and walking distance to shopping and excellent food.

Customer review rating 4.5/5

Bill T. Families - 10/02/2020 Confirmed reviews ALL

Professional staff. Highly recommend Novotel for business and personal trip.

Dear Wiliam Kai Him T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Beautiful hotel in a fun area

Customer review rating 4.5/5

R C. Couples - 06/02/2020 Confirmed reviews ALL

This was a beautiful hotel in a fun location, close by the Seoul DDP and lots of excellent shopping. Also very close to train lines and easy to get to. Excellent hospitality shown by the very kind and professional staff. I really enjoyed my stay and would come again. I recommend this hotel.

Dear Rose anne C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benher Huh Duty Manager

Well located, large room

Customer review rating 4.5/5

Kevin W. Families - 06/02/2020 Confirmed reviews ALL

It was very good experience to stay in your hotel, however, it will be more better if you can extensive the room cleaning service such as 8pm

Dear hoi wing w., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benher Huh Duty Manager

well located

Customer review rating 4.5/5

C. W. P. Couples - 05/02/2020 Confirmed reviews ALL

good stay

Dear Wei p. C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benher Huh Duty Manager

Excellent stay

Customer review rating 4.5/5

Anne C. Families - 04/02/2020 Confirmed reviews ALL

Convenient location, friendly staff, spacious room, clean and comfortable

Dear Wing Yee Anne C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

good housekeeping, good hotel information desk

Customer review rating 4.5/5

W. J. Families - 04/02/2020 Confirmed reviews ALL

Housekeeping is quite good during our stay, requirements met promptly. The only thing that needs to improve is that I already wrote in my booking and also confirmation that I need a high floor room, but was still given a fourth floor room for a late check-in.

Dear J. W., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we deeply apologize for the inconvenience situation has been occurred upon check in. We double checked your reservation which has been made through by the online travel agency, and it seemed that they were omitted your preference(higher floor)to our hotel. Therefore unfortunately, the low floor was provided upon check in time. However we will definitely remark this issue and if we do have any opportunity to have you near in the future, we try our best to follow up your request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Overall was pretty good.

Customer review rating 4.5/5

Manyi F. Families - 04/02/2020 Confirmed reviews ALL

One thing that upset me and my daughter so much. It happened the first day when we arrived. Since we missed the taste the last time we traveled Seoul, I asked the lady who helped check in to order fried chicken over phone. But she refused it right the way. I was really surprised because the hotel (LOTTE Hotels Resorts) I stayed at last time helped do it with pleasure. So I asked her again. Her answer was I could order by myself or bought it at this hotel. I really don’t understand the reason but if that’s the rule of your hotel I can only accept it. But we were really upset.

Dear Manyi F., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we deeply apologize for the inconvenience situation has been occurred upon check in. Kindly explain to you is that our hotel provides 24 hours room service which includes fried chicken menu as well. Therefore if guest request to staff to order the chicken from outside, we are not really able to taking the order and this procedure has been settled since very first day of the hotel. We apologize once again and we hope to have you near in the future to provide better service quality which can meet your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Good location

Customer review rating 4.5/5

Kfchan Families - 03/02/2020 Confirmed reviews ALL

The location of hotel was excellent such near metro station and airport bus just arrive at front door.

Dear Kim Fung C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Good

Customer review rating 4.5/5

L Couples - 28/01/2020 Confirmed reviews ALL

New hotel, Comfortable bed, clean

Dear Lailai lily T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Family of 4 from Indonesia-- love our stay

Customer review rating 4.5/5

Junita Families - 27/01/2020 Confirmed reviews ALL

Love all. The crew very professional The room is very comfortable We are with 10 and 4 years old Location is the best

Dear Junita L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Well located

Customer review rating 4.5/5

L. J. Couples - 23/01/2020 Confirmed reviews ALL

Staff has been very helpful. Me and my wife developed rashes. Am not sure if its the cold weather or there are bed bugs. Our arms and legs had the rashes. That is why the rating is overall an 8

Dear Jersey L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, I am very sorry to hear that you had rashes. I hope you get well soon and we assure that the hotel does inspection for the bugs more than two times a month and untill the day you check out, we had no such issues. There might be several reasons for the rashes and please do visit hospital to check please. Thank you again for sharing your experience and we hope you get well really. We are all very looking forward to see you again in near future. Sincerely, Noah Kim Duty Manager
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