Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel 5 stars

I was touched by thoughtful services from the crew of the hotel, from check in through check out. Also had no expectations on Accor all membership but membership service I had experience in Novotel Dongdaemun was exceptional. Receptionist who checked me in to the Hotel, not only greeted me but also thanked and congratulated me with my recent membership change to Gold. Also how calm he processed my stay calmed me from the weekend chaos(there were surprisingly lot of people visiting the hotel that day). I believe small details like those moves the guest's heart to revisit the hotel once(or twice) more. Also think managing the breakfast and pool in 3 session is very smart! Traffic of the breakfast and pool were decent. I know its tough time for Hotels to run business, but I am very sure that small details and services that membership offers to loyal members will shine after this pandemic.

Great rooms, Great service, Great food. Staff is exceptional and always go above and beyond.

The place is a good place to stay and connected awesome to work and stay. Restaurant has very less options for vegetarians to eat.... the happy hour also didn’t carry enough options for vegetarian. I have spoken to the chef and staffs few times... but they were unable to provide healthy options...All they could do was pizza and pasta... entree was never vegetarian or just cheese egg plant... in a world of alternative plant based food easily available, I wasn’t expecting not to have options for vegetarians

Spent an anniversary night in one of the hotel’s suites. The hotel seems new and is very clean. It’s a bit dark, and a little small in scale... but the facilities are quite nice. Our room was a nicely appointed suite, but on the smaller side. Still plenty of room for a couple though. Lots of small windows in the room for fresh air (not always available in hotels these days in Seoul). The executive lounge staff were exceptionally helpful in arranging some additional room amenities for our anniversary. Great location for restaurants, bars, etc... right in the thick of it. The parking lot is TIGHT... so don’t bring your extended passenger van ;-). It’s doable, just mind your bumpers in the access alleys to the hotel parking and within the garage. Overall, a really pleasant stay and great view form the bar overlooking the city!!

Good experience

I stayed at Marriott Executive Apartments for about a month prior to moving to Novotel as it was closer to work. I regret moving my hotel. Marriott service was exceptional while the service here at Novotel was mediocre. I thought about obtaining high membership status at Novotel as Accor hotel group is accessible in Asia. After my stay here I probably would never come back. I will also be discouraging using Novotel with my employees here. The people that made the rooms were extremely nice, but the hotel staff at the front desk and at the restaurant worked like a 2 star hotel. The service is definitely not 5 star here, I should have known that the 5 star rating is self given as the hotel managed to fit all the accommodation of a 5 start hotel like pool, hotel, gym and etc. Definitely not a 5 star rating by a prominent rating organizations. Employees did not even recognize us, people at the first floor were constantly on their cell phones...

Other than some stains on the sofa it was a very pleasurable stay. We stayed at the residence side for 40 days and the room was comfortable and the staff was always kind and amazing. Always looking to help you in anyway they can. Also, I felt completely safe at the hotel from the virus during this trying time with COVID.

Most of things were happy to stay at hotel. Simple point that I was uncomfortable is cup size for capsule coffee. I had to hold the any glass cup from the room when I drip down the coffee from capsule coffee machine.

Stay was satisfactory. Only concern was a bottle of water provided, had been opened by previous room guest and a small amount consumed. This was not detected by housekeeping during room cleaning. Just prior to sleep, I held this bottle and “opened” it. I didn’t feel or hear the seal crack. I asked my wife if she had opened it. She said “no”. Some water bottles are easy to open. Had I not questioned my wife, it’s possible I could have contracted some illness from the unclean bottle neck. We advised reception on checkout.

I visited the hotel for business. The pandemic was uneasy, but all the places in the hotel were clean and all the staff were very friendly. The room type was Superior Twin, which was relatively spacious compared to other hotels and I liked it. And it was hygienic and I stayed comfortably.

ROOM I can't reach the front desk from the room. It was uncomfortable to call several times. I asked the front desk for ice, but it was rejected. Because it takes more than 1 hour. So it was very unpleasant. Finally, I went to the 20th floor and asked them to bring it myself and got it. POOL I loved the swimming pool. And Jacuzzi was good. I think it would be good if the pool safety guard cleaned and cleaned the towels quickly.

Food, service, quality of facilities and bedding were all great. Too bad that fitness center and sauna wasn't available due to COVID19. Planning to visit again soon. Next time I will try to make a reservation at the executive floor.

전반적 만족하였습니다. Staff was always friendly and helpful. 다만 한가지 불만은 이층 kids room에 어른이 아이와 동반하여 계속 게임하며 자기 아이만 챙기는 이기적인 모습이 자주 목격되더군요. Notice를 써놓는다든지 아니면 게임기 대신 다른 교구를 갖다놓는 것은 어떨까 제안해봅니다. It’s not fair to every child as somebody will take that game machine for long time quite often as usual and their parents even do NOT ever care about it. Pity.

Good hotel located in dongdaemun and near malls and market. Staffs were pretty polite though I would say not all were up to standards. Room was clean and cleaning was done everyday. Complimentary water wasn’t refilled on one of the days during our stay. Overall it was a great stay.

Very new hôtel with incredible service. Everyone was helpful and love the cosy room. Used the executive lounge but tea break was only average and disappointed we could not bring our own drinks to the lounge after 8 pm. But would definitely stay again