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Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel
5 stars
Customer review rating
4.5/5
2,777 reviews
ALLSAFE approved hotel
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This hotel is Planet 21 Silver
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Check-in from 15h00
Check out up to 12h00
Paying
Hotel location
Novotel Ambassador Seoul Dongdaemun Hotels & Residences
238 Euljiro
Jung Gu
04561 seoul
korea, republic of
Check-in from 15h00
Check out up to 12h00
Our accommodation(s)
Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: 1 Queen bed with ensuite shower, large work area, 55" LED TV, WiFi, minibar, hair dryer, iron, safe. Up to 2 adults and 1 child. Choose comfort and space for short-term and extended stay. The modern, spacious Residence room features a comfortable bed with en-suite bath/shower, work area, 55" TV, WiFi, washer, dryer and kitchen facilities. Up to 2 adults and 1 child.
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 4
Maximum size: 330 m²
Maximum capacity: 300 people
Maximum banquet capacity: 280 people
Our guest reviews for
Novotel Ambassador Seoul Dongdaemun Hotels & Residences
100% genuine reviews from our guests
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TripAdvisor Rating
435 reviews
A comfy, clean and pleasant stay
TripAdvisor rating 4.0/5
aaronryanaustin 13/04/2021 TripAdvisor review
Spent an anniversary night in one of the hotel’s suites. The hotel seems new and is very clean. It’s a bit dark, and a little small in scale... but the facilities are quite nice. Our room was a nicely appointed suite, but on the smaller side. Still plenty of room for a couple though. Lots of small windows in the room for fresh air (not always available in hotels these days in Seoul). The executive lounge staff were exceptionally helpful in arranging some additional room amenities for our anniversary. Great location for restaurants, bars, etc... right in the thick of it. The parking lot is TIGHT... so don’t bring your extended passenger van ;-). It’s doable, just mind your bumpers in the access alleys to the hotel parking and within the garage. Overall, a really pleasant stay and great view form the bar overlooking the city!!
Dear valued guest,
Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
We appreciate your kind and detail comments regarding your experience during your stay. We are happy to know how much you enjoyed your stay at Novotel.
We will try our best to keep facilities well and our staffs will always pay attention to offer excellent service.
Your feedback will certainly be shared with related departments. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services.
Once again, thank you and we look forward to welcoming you back in the future.
Best regards,
Kevin LEE
General Manager
Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
Yes
Customer review rating 4.0/5
Huyen Friends - 08/04/2021 Confirmed reviews ALL
Good experience
Dear Huyen Thanh P.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Duty Manager
Ben Hur
Nothing special, Staff did not even know me after over a month of staying...
Customer review rating 2.5/5
Anonymous Business - 06/04/2021 Confirmed reviews ALL
I stayed at Marriott Executive Apartments for about a month prior to moving to Novotel as it was closer to work. I regret moving my hotel. Marriott service was exceptional while the service here at Novotel was mediocre. I thought about obtaining high membership status at Novotel as Accor hotel group is accessible in Asia. After my stay here I probably would never come back. I will also be discouraging using Novotel with my employees here. The people that made the rooms were extremely nice, but the hotel staff at the front desk and at the restaurant worked like a 2 star hotel. The service is definitely not 5 star here, I should have known that the 5 star rating is self given as the hotel managed to fit all the accommodation of a 5 start hotel like pool, hotel, gym and etc. Definitely not a 5 star rating by a prominent rating organizations. Employees did not even recognize us, people at the first floor were constantly on their cell phones...
Dear Mr. P.,
Warmest greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences!
We very appreciate your comments regarding your experience at our hotel.
First of all, we would like to apologize for not meeting your expectations. Although you have stayed over 40 nights in this hotel, we didn’t recognize you like a family. We admit that we did not provide 5 star service as you said.
We will share your comment with all of staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences and train to improve ourselves.
Although you said that you will not be come back, if you have one more opportunity, we promise to provide you with a comfortable service that makes you feel at home.
Thank you for taking the time to tell us about your experience and once again, we make a polite apology for your uncomfortable experience.
I hope that you will give us another opportunity to welcome you back.
Sincerely
Terry Oh
Assistant Front Office Manager
Great stay and well located
Customer review rating 4.5/5
Sonny L. Business - 20/03/2021 Confirmed reviews ALL
Other than some stains on the sofa it was a very pleasurable stay. We stayed at the residence side for 40 days and the room was comfortable and the staff was always kind and amazing. Always looking to help you in anyway they can. Also, I felt completely safe at the hotel from the virus during this trying time with COVID.
L. Sonny님께,
Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다.
고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다.
투숙하시는 동안 소파의 얼룩 등 객실 정비에 미흡했던 부분 다시 한번 사과의 말씀 드립니다.
해당 부분은 관련 부서에 전달하여 재발 방지및 개선 하도록 최선을 다하여 노력 하겠습니다.
고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다.
감사합니다.
당직 지배인
허성환 드림
Good stay
Customer review rating 4.0/5
Hwangseok B. Families - 17/03/2021 Confirmed reviews ALL
Most of things were happy to stay at hotel. Simple point that I was uncomfortable is cup size for capsule coffee. I had to hold the any glass cup from the room when I drip down the coffee from capsule coffee machine.
Dear Mr Hwangseok B.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Simon Kim
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