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Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel 5 stars

Customer review rating 4.5/5 2,777 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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+ 27 Services

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • INCHEONPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro
Jung Gu
04561 seoul
korea, republic of

Tel: +82234258000

Fax: (+82)234258001

Check-in from 15h00

Check out up to 12h00

  • DONGDAEMUN H&C PARK STATION :  LINE 2 4 5 EXIT 12

  • By plane

    GIMPO INT AIRPORT At 29.48km / 18.32 miles

  • By plane

    INCHEON At 68km / 42.25 miles - Shuttle paying

  • By train

    DONGDAEMUN DDP STA At 0.4km / 0.25 miles

  • By train

    SEOUL STATION At 5.5km / 3.42 miles

GPS :37.566388, 127.004313

Our accommodation(s)

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: 1 Queen bed with ensuite shower, large work area, 55" LED TV, WiFi, minibar, hair dryer, iron, safe. Up to 2 adults and 1 child. Choose comfort and space for short-term and extended stay. The modern, spacious Residence room features a comfortable bed with en-suite bath/shower, work area, 55" TV, WiFi, washer, dryer and kitchen facilities. Up to 2 adults and 1 child.

Standard Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 3 single beds

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Twin Room with 1 queensize bed and 1 single bed

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Deluxe Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 53 / 570 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Deluxe Room with 3 single beds

  • Max. number of persons: 4
  • Area: From 53 / 570 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Premier 1 Bedroom with 1 Kingsize bed

  • Max. number of persons: 3
  • Area: From 81 / 872 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

DELI

Type of cuisine: Cafe

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE ALL DAY DINING

Type of cuisine: International

The premium All Day Dining restaurant, Food Exchange, features a wide variety of Korean, Japanese, Chinese, Western and American favourites. With a comfortable atmosphere and modern interior, it is an ideal venue for business and social events.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

Our Gourmet Bar at the lobby features a variety of coffee and tea selections, French inspired cocktails as well as other beverages along with various dessert and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROOF TOP BAR

Non contractual photo

Roof Top Bar features an outdoor pool side bar and a stylish lounge with contemporary design

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 330

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Novotel Ambassador Seoul Dongdaemun Hotels & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,777 reviews

tripadvisor

TripAdvisor Rating 4.5/5

435 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

A comfy, clean and pleasant stay

TripAdvisor rating 4.0/5

aaronryanaustin 13/04/2021 TripAdvisor review

Spent an anniversary night in one of the hotel’s suites. The hotel seems new and is very clean. It’s a bit dark, and a little small in scale... but the facilities are quite nice. Our room was a nicely appointed suite, but on the smaller side. Still plenty of room for a couple though. Lots of small windows in the room for fresh air (not always available in hotels these days in Seoul). The executive lounge staff were exceptionally helpful in arranging some additional room amenities for our anniversary. Great location for restaurants, bars, etc... right in the thick of it. The parking lot is TIGHT... so don’t bring your extended passenger van ;-). It’s doable, just mind your bumpers in the access alleys to the hotel parking and within the garage. Overall, a really pleasant stay and great view form the bar overlooking the city!!

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. We appreciate your kind and detail comments regarding your experience during your stay. We are happy to know how much you enjoyed your stay at Novotel. We will try our best to keep facilities well and our staffs will always pay attention to offer excellent service. Your feedback will certainly be shared with related departments. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you and we look forward to welcoming you back in the future. Best regards, Kevin LEE General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences.

Yes

Customer review rating 4.0/5

Huyen Friends - 08/04/2021 Confirmed reviews ALL

Good experience

Dear Huyen Thanh P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Ben Hur

Nothing special, Staff did not even know me after over a month of staying...

Customer review rating 2.5/5

Anonymous Business - 06/04/2021 Confirmed reviews ALL

I stayed at Marriott Executive Apartments for about a month prior to moving to Novotel as it was closer to work. I regret moving my hotel. Marriott service was exceptional while the service here at Novotel was mediocre. I thought about obtaining high membership status at Novotel as Accor hotel group is accessible in Asia. After my stay here I probably would never come back. I will also be discouraging using Novotel with my employees here. The people that made the rooms were extremely nice, but the hotel staff at the front desk and at the restaurant worked like a 2 star hotel. The service is definitely not 5 star here, I should have known that the 5 star rating is self given as the hotel managed to fit all the accommodation of a 5 start hotel like pool, hotel, gym and etc. Definitely not a 5 star rating by a prominent rating organizations. Employees did not even recognize us, people at the first floor were constantly on their cell phones...

Dear Mr. P., Warmest greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences! We very appreciate your comments regarding your experience at our hotel. First of all, we would like to apologize for not meeting your expectations. Although you have stayed over 40 nights in this hotel, we didn’t recognize you like a family. We admit that we did not provide 5 star service as you said. We will share your comment with all of staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences and train to improve ourselves. Although you said that you will not be come back, if you have one more opportunity, we promise to provide you with a comfortable service that makes you feel at home. Thank you for taking the time to tell us about your experience and once again, we make a polite apology for your uncomfortable experience. I hope that you will give us another opportunity to welcome you back. Sincerely Terry Oh Assistant Front Office Manager

Great stay and well located

Customer review rating 4.5/5

Sonny L. Business - 20/03/2021 Confirmed reviews ALL

Other than some stains on the sofa it was a very pleasurable stay. We stayed at the residence side for 40 days and the room was comfortable and the staff was always kind and amazing. Always looking to help you in anyway they can. Also, I felt completely safe at the hotel from the virus during this trying time with COVID.

L. Sonny님께, Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 투숙하시는 동안 소파의 얼룩 등 객실 정비에 미흡했던 부분 다시 한번 사과의 말씀 드립니다. 해당 부분은 관련 부서에 전달하여 재발 방지및 개선 하도록 최선을 다하여 노력 하겠습니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 당직 지배인 허성환 드림

Good stay

Customer review rating 4.0/5

Hwangseok B. Families - 17/03/2021 Confirmed reviews ALL

Most of things were happy to stay at hotel. Simple point that I was uncomfortable is cup size for capsule coffee. I had to hold the any glass cup from the room when I drip down the coffee from capsule coffee machine.

Dear Mr Hwangseok B., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Kim

Good location for our purpose.

Customer review rating 3.5/5

Mark Couples - 15/03/2021 Confirmed reviews ALL

Stay was satisfactory. Only concern was a bottle of water provided, had been opened by previous room guest and a small amount consumed. This was not detected by housekeeping during room cleaning. Just prior to sleep, I held this bottle and “opened” it. I didn’t feel or hear the seal crack. I asked my wife if she had opened it. She said “no”. Some water bottles are easy to open. Had I not questioned my wife, it’s possible I could have contracted some illness from the unclean bottle neck. We advised reception on checkout.

Dear Mark C., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We deeply apologize for the inconvenience situation has been occurred. We will definitely inform your comment to relative department to provide better service especially regarding the matter of cleanliness & hygiene to all the guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Duty Manager Ben Hur

I will visit this hotel next time.

Customer review rating 5.0/5

Yena C. Business - 03/02/2021 Confirmed reviews ALL

I visited the hotel for business. The pandemic was uneasy, but all the places in the hotel were clean and all the staff were very friendly. The room type was Superior Twin, which was relatively spacious compared to other hotels and I liked it. And it was hygienic and I stayed comfortably.

차예나 님께, Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 객실부 권신웅 주임 드림

Everything was normal

Customer review rating 3.5/5

Anonymous Friends - 31/01/2021 Confirmed reviews ALL

Breakfast was fine, but not that many options. Room condition was fine as well, but the view isn't good. And one problem we had was sink was stuck for several times. It was quite uncomfortable to use the kitchen.

정 다희님께, Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소중한 소감을 알려주셔서 다시 한번 감사드리며 고객님께서 말씀해주신 사항은 개선하여 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 객실부 김보문 주임 드림.

Great service and nice amenities

Customer review rating 4.5/5

Jennifer I. Business - 04/01/2021 Confirmed reviews ALL

Overall, my stay was so lovely! The staff is so helpful and kind. The room was well appointed and the location very convenient. One suggestion is that since there are wood floors, any movement of the chairs in the room above me sounded quite loud especially in the middle of the night. I recommend that you put felt stickers on the bottoms of the chairs that are in rooms with wood floors.

Dear Jennifer Ann I., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. And I will share your valuable suggestion with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Ben Her

Good stay

Customer review rating 5.0/5

Yeji H. Friends - 02/01/2021 Confirmed reviews ALL

The room was clean and enough big to stay.

Dear Yeji H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Ben Her

Stay

Customer review rating 4.0/5

M. Families - 28/12/2020 Confirmed reviews ALL

Stayed with my family for ~45 days while look for an apartment

Dear Savio M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Aiden Kim

Happy stay

Customer review rating 4.5/5

Stephen L. Families - 11/12/2020 Confirmed reviews ALL

It was such an happy stay since our visit was welcomed and the room was spacy and comfortable. Thank you Novotel :)

Dear Nam Ho L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Ben Huh

Relaxing and Safe Stay

Customer review rating 5.0/5

Leo Friends - 11/11/2020 Confirmed reviews ALL

Awesome stay

Dear Milton M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Claim not found

Customer review rating 5.0/5

Anonymous Couples - 21/10/2020 Confirmed reviews ALL

Gentle, homely doorman and concierge / A clean and fine room / A well-conditioned swimming pool (both of)

안신형 고객님께, Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 김기현 객실부 당직지배인

Not bad

Customer review rating 2.5/5

Anonymous Friends - 20/09/2020 Confirmed reviews ALL

Not bad

이재인 고객님께 안녕하십니까, 노보텔 앰배서더 서울 동대문 호텔 듀티매니져 김기현 입니다. 먼저 코로나 여파로 인해 힘든 시기에 친구분들과의 여유와 즐거움을 기대하고 방문해 주신 저희 호텔에서 만족스럽지 못한 서비스로 실망감을 안겨 드린 부분에 대해 호텔을 대표하여 진심으로 사과의 말씀을 올립니다. 남겨주신 글을 읽으며 고객님께서 느끼셨을 불편함에 대해 충분히 인지하였으며, 호텔에서의 체크인 순간부터 적절한 응대가 이루어 지지 못하고 고객님의 기대에 부응하지 못한 서비스만을 보여드려 너무나 죄송스러운 마음입니다. 적어주신 내용을 바탕으로 객실의 정비부터 수돗물 관련하여 문제가 없는지 유관부서에 즉시 전달하였으며 또한 보다 쾌적하고 편안한 숙박이 될 수 있도록 서비스 교육 부터 지속적으로 교육하고 직원의 서비스 품질을 개선하도록 노력할 것을 약속 드립니다. 또한 저희의 안내가 고객님께 조급함을 안겨드린 부분 및 정확한 전달이 안된 상황에 대해서도 모든 직원과 공유하여 인지하고 유의할 수 있도록 교육하겠습니다. 다시 한번, 저희에게 부족함을 인지하고 개선의 기회를 갖게 해 주신 점에 대하여 진심으로 감사드리며, 이번 기회를 바탕으로 더 발전할 수 있는 노보텔 앰배서더 서울 동대문 호텔 & 레지던스가 되겠습니다. 지속적이고 체계적인 교육과 관리를 통해 개선하는 모습으로 다시 인사드릴 수 있기를 기원합니다. 가까운 미래에 재방문 부탁드리며, 예약 진행 후 저에게 유선 혹은 이메일 주시면 상위 단계의 객실로 편안한 투숙을 약속 드리겠습니다. 다음 방문 시에는 이번에 만족하지 못하셨던 부분까지 최선을 다해 서비스를 제공할 수 있도록 하겠습니다. 진심으로 고객님의 재방문을 기대합니다. 감사합니다. 김기현 올림

Comfort stay

Customer review rating 4.5/5

Anonymous Families - 13/09/2020 Confirmed reviews ALL

Overall everything but noise from other rooms, was perfect.

홍수경 고객님께, Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 또한 다른 객실에서 부터의 소음으로 인한 불편이 발생되지 않도록 유관 부서에 전달하여 확인 하도록 하겠습니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 김기현 객실부 당직지배인

Worst experience

Customer review rating 1.5/5

Woocheol Families - 10/08/2020 Confirmed reviews ALL

Very disappointing considering it is a global hotel brand

박우철 고객님께 안녕하십니까, 노보텔 앰배서더 서울 동대문 호텔 듀티매니져 김기현 입니다. 먼저 코로나 여파로 인해 힘든 시기에 여유와 즐거움을 기대하고 방문해 주신 저희 호텔에서 만족스럽지 못한 서비스로 실망감을 안겨 드린 부분에 대해 호텔을 대표하여 진심으로 사과의 말씀을 올립니다. 주차 공간이 부족한 관계로 만차시에는 외부 주차장으로 안내를 하고 있습니다. 하지만 고객님의 상황처럼 가족 분들과 함께 방문하시거나 짐이 많은 경우에는 큰 불편함을 드릴 수 있다고 생각합니다. 특히 지금처럼 장마철에는 고객님께서 남긴 글만으로도 얼마나 불편함을 겪으셨을지 충분한 공감하고 죄송한 마음입니다. 저희 매니지먼트에서도 인근 주차장과 호텔을 오가는 셔틀을 운행하는 것에 대해서 고려하고 있으며, 그 외에도 고객님과 같은 특별한 상황에 대처할 수 있는 방안을 모색하도록 하겠습니다. 저희의 시설적인 부분으로 고객님께 불편함을 드려 너무나 죄송스럽게 생각하며 고객님들의 불편을 최소화할 수 있는 모든 방법을 강구하도록 하겠습니다. 또한 추가로 남겨주신 룸서비스 배달 시 뚜껑으론 반드시 음식을 덮은 후 이동이 될 수 있도록 유관 부서에 즉각 전달 하였습니다. 지속적이고 체계적인 교육과 관리를 통해 개선하는 모습으로 다시 인사드릴 수 있기를 기원합니다. 다음 방문 시에는 이번에 만족하지 못하셨던 부분까지 최선을 다해 서비스를 제공할 수 있도록 하겠습니다. 고객님의 소중한 의견에 다시 한번 감사드리며, 가까운 미래에 다시 한번 뵙기를 바랍니다. 감사합니다. 김기현 올림

excelent

TripAdvisor rating 4.0/5

eungsikl 01/07/2020 TripAdvisor review

ROOM I can't reach the front desk from the room. It was uncomfortable to call several times. I asked the front desk for ice, but it was rejected. Because it takes more than 1 hour. So it was very unpleasant. Finally, I went to the 20th floor and asked them to bring it myself and got it. POOL I loved the swimming pool. And Jacuzzi was good. I think it would be good if the pool safety guard cleaned and cleaned the towels quickly.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your kind comments regarding your experience during your stay. We are happy to know how much you enjoyed your stay with us here at Novotel. We will constantly do our best guest to have pleasant stay. On the other hand, we apologize for the inconvenience caused during the stay. We will improve the quality of our service and approach more carefully to all customers. Once again, thank you for sharing your review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Thank you so much. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Nice stay

TripAdvisor rating 5.0/5

aurorar0ra 08/06/2020 TripAdvisor review

Food, service, quality of facilities and bedding were all great. Too bad that fitness center and sauna wasn't available due to COVID19. Planning to visit again soon. Next time I will try to make a reservation at the executive floor.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your kind comments regarding your experience during your stay. We are happy to know how much you enjoyed your stay at Novotel. We will constantly do our best guest to have pleasant stay. Unfortunately, sauna is still closed due to COVID 19. We hope that it is terminated soon. As you mentioned, we recommend to experience our executive lounge which serves breakfast, tea time and happy hour next visit. Once again, thank you for sharing your positive review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Thank you. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Nice stay

TripAdvisor rating 4.0/5

heehwank Family - 04/01/2020 TripAdvisor review

전반적 만족하였습니다. Staff was always friendly and helpful. 다만 한가지 불만은 이층 kids room에 어른이 아이와 동반하여 계속 게임하며 자기 아이만 챙기는 이기적인 모습이 자주 목격되더군요. Notice를 써놓는다든지 아니면 게임기 대신 다른 교구를 갖다놓는 것은 어떨까 제안해봅니다. It’s not fair to every child as somebody will take that game machine for long time quite often as usual and their parents even do NOT ever care about it. Pity.

친애하는 고객님께, 먼저, 저희 노보텔 앰배서더 서울 동대문 호텔 & 레지던스를 방문해 주시고 이용 소감을 공유해 주셔서 감사드립니다. 소중한 걸음으로 찾아 주신 저희 호텔에서 편안하고 쾌적한 시간이 되셨다니 큰 보람을 느낍니다. 특히 직원 서비스에 긍정적인 의견을 주셔서 대단히 감사드립니다. 노보텔을 찾아 주시는 모든 고객님께 최적의 휴식처가 될 수 있도록 최선을 다하는 저희 모든 직원에게 고객님의 칭찬은 큰 힘이 될 것입니다. 또한 키즈존 이용에 대해 제안 주신 부분은 관련 부서와 검토하여 개선하도록 하겠습니다. 더 나은 호텔 발전을 위해 주신 의견에 깊이 감사드립니다. 앞으로도 지속적인 관심과 애정 부탁드리며, 가까운 시일 내에 더 발전된 서비스로 다시 인사드릴 수 있기를 희망합니다. 고객님의 가정에 평안과 건강이 늘 함께 하시길 기원합니다. 대단히 감사합니다. 조민숙 배상 General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

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