Novotel Ambassador Seoul Dongdaemun Hotels & Residences 5 stars

Customer review rating (ALL Rating) 4.5/5 1,379 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Central Seoul location, just a few minutes walk from subway station

  • 331 guest rooms and 192 residences with connecting rooms available

  • 1 restaurant and 3 bars including a stunning rooftop bar

  • Enjoy the outdoor infinity pool, Indoor swimming pool, fitness area & sauna during your stay

  • Kids zone is open between 8am and 8pm (Closed the first Tuesday of every month)

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro, Jung Gu
04561 SEOUL
South Korea

GPS:37.566388, 127.004313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,379 reviews

TripAdvisor Rating  4.5/5  570 reviews

Certificate of excellence 2023

Exceptional service and memorable stay with Keena’s assistance at Hotel

TripAdvisor rating 5.0/5

Ling H TripAdvisor review

I would like to express my appreciation for the assistance provided by Keena, a staff member at the hotel, during check-in. Due to flight changes, we were unable to secure the same room type we had initially booked. However, Keena went above and beyond to arrange for us to stay in the desired room type and even managed to negotiate a discount to upgrade our accommodations. This gesture created a wonderful memory for our entire family, including the elderly and children. We are truly grateful for Keena's exceptional service and the effort made to ensure our stay was enjoyable.

Good location

TripAdvisor rating 5.0/5

imbidders Families - TripAdvisor review

Location is perfect, 5mins walk to mrt and shoppings. Lots of restaurants nearby as well. We stayed at the residence side, kitchen and washer/dryer in the room. Room is a bit small but the service and location made up for it. Highly recommended if u r looking for a place to stay in dongdaemun area.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience. We are happy to know how much you were satisfied with our location. We will constantly do our best guest to have a memorable experience. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your review and we look forward to welcoming you back in the future. Thank you. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Good location but I expected a better service.

TripAdvisor rating 3.0/5

安堵麗 島 Business - TripAdvisor review

The service was soso. Some attendants were not good with the service. The room is good but my room was not charging well, even with a proper adapter. But I wish a better service. The location is very good. The breakfast is very good with a lots of variety of food but too expensive!

Dear valued guest, Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences! On behalf of the management and staff of Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we very appreciate your comments regarding your experience at our hotel. First of all, we apologize for this unexpected situation that you experienced during your stay. We sufficiently understand your disappointment and are sorry for our service. We will focus on training all staff to know how to welcome our guest and do our best to understand exactly what customers want and to respond accurately. Especially the feedback about the our service, we will check it precisely and improve it. All of our team will try to improve the reasons you left behind so that we can become a hotel you want to visit again. Thank you for your understanding. Once again, we appreciate to sharing your concerns and we hope you give us another opportunity to make you satisfied with our better service in the future. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Exceptional Staff at the Novotel!

Customer review rating 5.0/5

Lisa Z. Solo - Confirmed reviews ALL

I lived in the residence side of Novotel for 17 months. It was a wonderful experience; from the front desk staff, 19th floor executive suit staff to the 20th floor staff and bartenders- all great staff! They take great pride in making the Novotel a place you will want to stay when in Seoul. The room was comfortable and clean beautiful views especially at night. If I ever go back to Seoul, I will definitely stay at this location. 10 out of 10 rating.

Dear Lisa z., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Ambassador Seoul Dongdaemun Hotel & Residence Duty Manager David Kwon

Comfortable hotel in a good location

Customer review rating 4.0/5

J V. Families - Confirmed reviews ALL

We initially had an issue with our room. Despite indicating when booking on the Accor website that I needed a room for 3 adults and a 13 year old child, I was offered a room that as it turned out only had 3 single beds. After some discussions with reception, they agreed to move us to a larger room with 4 single beds. The room was very comfortable, clean and spacious. We also made use of the indoor pool and the bar. Both are on level 20 so have great views of the city. The hotel is in a perfect location, close to metro stops and many restaurants and shops.

Dear Judith v., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Ambassador Seoul Dongdaemun Hotels & Residences. Duty Manager David Kwon

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Other web-users rate our hotel

  • 865 reviews 9.5/10 Location
  • 1,102 reviews 8.1/10 Room
  • 936 reviews 8.6/10 Service
  • 10 reviews 9.3/10 WiFi
  • 463 reviews 8.7/10 Cleanliness
  • 303 reviews 8.9/10 Breakfast
  • 245 reviews 8.8/10 Vibe
  • 229 reviews 8.6/10 Food

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