Novotel Ambassador Seoul Dongdaemun Hotels & Residences 5 stars

Customer review rating (ALL Rating) 4.5/5 1,206 reviews

Best price
guarantee
Novotel Ambassador Seoul Dongdaemun Hotels & Residences - Image 1
Novotel Ambassador Seoul Dongdaemun Hotels & Residences - Image 2
Novotel Ambassador Seoul Dongdaemun Hotels & Residences - Image 3
Novotel Ambassador Seoul Dongdaemun Hotels & Residences - Image 4
238 Euljiro, Jung Gu, 04561 SEOUL, South Korea

Description

Hotel extras

  • Central Seoul location, just a few minutes walk from subway station

  • 331 guest rooms and 192 residences with connecting rooms available

  • 1 restaurant and 3 bars including a stunning rooftop bar

  • Enjoy the outdoor infinity pool, Indoor swimming pool, fitness area & sauna during your stay

  • Kids zone is open between 8am and 8pm (Closed the first Tuesday of every month)

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro, Jung Gu
04561 SEOUL
South Korea

GPS:37.566388, 127.004313

Telephone
Fax +82 2-3425-8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,206 reviews

TripAdvisor Rating  4.5/5  629 reviews

Certificate of excellence 2024

Great Stay

TripAdvisor rating 5.0/5

Shiling X TripAdvisor review

We were a huge group of 9 and concierge on level 1 kindly helped us with our bags with beautiful smiles and friendly faces. Checkin on level 20 also was so lovely and friendly. Good stay and I enjoyed the efficient layout of the rooms, the appliances provided and the lovely housekeeping. Good job guys and please keep up the good work.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience. We are happy to know how much you were satisfied with our concierge service. We will constantly do our best guest to have a memorable experience. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your review and we look forward to welcoming you back in the future. Thank you. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Location

Customer review rating 5.0/5

Jkasmos Couples - Confirmed reviews ALL

Easy from airport to hotel

Dear Somsak C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Huh Duty Manager

Good hardware and excellent breakfast

Customer review rating 4.5/5

James Y. J. Families - Confirmed reviews ALL

It’s been a really nice stay in this hotel. Very near train station and as I’m travelling with elderly, there is a lift access exit at dundun shopping mall to the train station. Staff is generally very accommodative and room is very well appointed. Breakfast is a must try as they serve quality fare and delicious taste. One thing to improve hopefully is for platinum members and club lounge rooms, the executive lounge can consider to be more liberal with older children enjoying the lounge. Kind below 13 are strictly not allowed to dine at happy hour which is quite a turn-off and it’s disappointing to see that quality food has not many people eating in the lounge during winter stay. I ended up not enjoying the benefit at all because I didn’t want my children to dine in-room without me. Overall hotel is excellent. It will be 10/10 if the club lounge has better options for kids. Well done Novotel!

Dear James J. Y., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Huh Duty Manage

Worst Accor experience ever

Customer review rating 1.0/5

Michelle Families - Confirmed reviews ALL

Check in was alright with the nice manager agreeing to upgrade our room but almost everything went downhill after. First, the tap and the shower were loose and it was a pain to use for a week but we did not wish to change rooms so did not bring up to the staff. One time the showerhead dropped and hit my daughter’s back and she is still complaining of the pain. Housekeeping was the worst and vanity kits and shower gel was not refilled daily. Had to request for shower and they didn’t even have the decency to replace it for us instead just gave us a whole big bottle. Towel provided was torn and had a hole. I have photos to prove all this. Pls get back to me on this or I will be escalating this matter.

Dear Ms. A., Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences! This is Terry Oh, Front Desk Manager. First and foremost, we would like to take this opportunity to thank you for choosing to stay with us and for taking the time to share your thoughtful and heartfelt feedback. I would like to sincerely apologize for the inconveniences you experienced during your stay. Your detailed comments have shed light on areas where we fell short, and I deeply regret the frustration and discomfort this caused. Above all, I cannot express how sorry I am to hear that your daughter is still in pain from being hit by the shower head. Your experience certainly felt short of the high standards we strive to achieve. Please rest assured that your feedback has been taken seriously and will be shared with our top management and team to ensure such challenges are avoided in the future. We remain steadfast in our commitment to delivering the highest standards of service and to regaining your trust. Ms. A., we want you to know that we do value you as a valued guest. We will do our best to improve the level of comfort and experience for our guests by once again inspecting the room facilities, amenities, towels, and staff services you mentioned. We hope to have the opportunity of welcoming you back in the near future when we will do our utmost to restore your faith in Novotel Ambassador Seoul Dongdaemun. If there is anything further we can do, please do not hesitate to reach out to me directly. Your satisfaction and comfort are our top priorities, and we are here to assist you in every way possible. Yours Sincerely, Terry Oh Front Desk Manager

Not to standards

TripAdvisor rating 3.0/5

Samagal2000 Business - TripAdvisor review

Despite being regular Accor client, having my room 30mn before my meeting was a challenge. I rind this not acceptable. Bed sheets had stains, when leaving the bar bill was not easy to sort so. surely not a 5* standard.

Dear valued guest, Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences! On behalf of the management and staff of Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we very appreciate your comments regarding your experience at our hotel. First and foremost, please accept our sincerest apologies for the unexpected inconveniences you experienced during your stay. We regret any disappointment caused for the shortcomings in our services. Thank you for your understanding. Once again, we appreciate to sharing your concerns and we hope you give us another opportunity to make you satisfied with our better service in the future. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,415 reviews 9.6/10 Location
  • 1,612 reviews 8/10 Room
  • 1,348 reviews 8.6/10 Service
  • 11 reviews 9.6/10 WiFi
  • 647 reviews 8.3/10 Cleanliness
  • 508 reviews 8/10 Amenities
  • 408 reviews 8.5/10 Breakfast
  • 366 reviews 9.1/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Seoul

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.