Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Is really disappointed with Novotel, first of all, there is some problem occurs during my request. I was requested 2 blankets but end up they giving a totally different of thing, without my notice. When check out need to charged us extra charges. I was shocked. Should say, before requesting 2 blanket i asked housekeeping there wont be any surcharges, and is a yes from the other side of answering, but when check out, it was totally different story. And well, while Novotel didn't provide my room any mineral water, and while request for mineral water, they wanted to charged us extra money again. This is so ridiculous… In the end, i felt tht my whole journey with my friends staying in novotel, it was a bad experience. I was a novotel fans used to be, And my friends told by me, Novotel hotel is a 5stars and nice services hotel. We are so disappointed and dissatisfied by this trip during staying in your hotel. Paying much of money, to enjoy the trip, and the hotel. But end up everything gone so wrong, and also some unexpected charges occur, while others novotel wont happen.

The hotel is easy to locate, with the airport bus limousine bus stop beside it. Location is good and convenient, with a bus stop just 2min walk away from it and 2 convenient stores nearby. Room is comfortable and spacious, and the breakfast buffet spread is delectable too. Hotel interiors is stylish and well-maintained too. Hotel staffs are very polite and helpful. I do see myself coming back again to stay if I visit Seoul again.

I’ve stayed in one of the one bedroom residence suites and I thought it was perfect. From bedding to fixtures, I loved every bit of it. Service personnel were very friend including cleaning ladies who did impeccable job in keeping the place fresh. If I were to make note, elevators were a bit time consuming but I’m not sure how this could be improved at a busy hotel. The temperature in the gym could be a bit lower as well. Interesting issue that I’ve come across was that having the same tv in the living room and bedroom meant that sometimes there remote would turn on both TVs. I’ve enjoyed my stay here and will most likely book again for my next visit to Korea. Thank you!

As nice as I came before COVID. The location is good which near the metro. Can visit the traditional market by walk. Can shopping nearby all night long. The room is clean with all amenities needed. The staffs are nice as well. Definitely will stay at this hotel again if I go to Seoul.

Nice and new hotel, great location next to the DDP and lots if shops around. The gym is pretty nice, so is the breakfast restaurant. The staff is incredibly rude when it comes to the stupid masks, their obsession goes into extreme rudeness and really took down overall points for me. The lack of English speakers is also a problem and the unwillingness to make any changes whatsoever to their weird cultural rules, like giving you 3 eggs instead of sausage and bacon for breakfast room service.