Novotel Ambassador Seoul Dongdaemun Hotels & Residences 5 stars

Customer review rating (ALL Rating) 4.5/5 1,264 reviews

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238 Euljiro, Jung Gu, 04561 SEOUL, South Korea

Description

Hotel extras

  • Central Seoul location, just a few minutes walk from subway station

  • 331 guest rooms and 192 residences with connecting rooms available

  • 1 restaurant and 3 bars including a stunning rooftop bar

  • Enjoy the outdoor infinity pool, Indoor swimming pool, fitness area & sauna during your stay

  • Kids zone is open between 8am and 8pm (Closed the first Tuesday of every month)

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro, Jung Gu
04561 SEOUL
South Korea

GPS:37.566388, 127.004313

Telephone
Fax +82 2-3425-8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,264 reviews

TripAdvisor Rating  4.5/5  608 reviews

Certificate of excellence 2024

Great experience!

TripAdvisor rating 5.0/5

Rieza Kristiell... Z TripAdvisor review

We booked a flight/hotel package through Expedia which included daily breakfast for 3 (toddler and 2 adults) for 2 weeks. Very nice atmosphere, clean, staff are super friendly and helpful and attended to our needs - especially George who helped us a few times including calling for our cab to the airport and helping us with our bags. Overall a wonderful experience. They have a large beautiful playroom which my daughter enjoyed every day. Just a 5 minute walk to the main train station (elevator can be found at Dongdaemun Design Plaza for anyone with a stroller), and there are bus stops just a couple minutes walk away. They also have a free shuttle bus that runs from Wednesday to Sunday to a handful of tourist areas. Buffet breakfast was amazing - variety of Korean and Western dishes in a beautiful restaurant - looked forward to it every morning. Only thing to keep in mind is they do have a washer/dryer which was a major plus for us but the dryer doesn’t actually dry the clothes 100% no matter how long you have them in for and no more how little amount of clothing you have in the machine. Dried them maybe 60%. So we asked for a dryer rack and just did our laundry/hanging to dry daily after finding out. Apparently this was the case for all machines in the building according to staff and not just ours. Also keep in mind that if you take out the card key from your room it not only turns off the lights but also the fridge and anything else that runs on electricity. Found out about this a week into our stay (we don’t travel/stay at hotels much so I thought it was only for the lights). These were only minor issues for us although would have been nice to be informed of them when we first arrived (maybe it was indicated in their hotel hand outs but I don’t remember seeing it). Otherwise great hotel and we would stay here again next time we are in Seoul! Thank you!

In general, finewith everything but nothing special

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Room is rather smaller than other Novotel branded hotel in Seoul. No connection to Netflix and quite out dated room interior. Bath room doors are not fully closed. Breakfast are quite simple but the lay-out of the foods are quite messy.

Dear Woo Jeong L., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ben Huh Duty Manager

Location is convenient, facilities in good condition, quiet room

Customer review rating 4.5/5

Ling Families - Confirmed reviews ALL

The room was spacious, quiet and comfortable. I like the bakery shop and the food was great. The birthday cake was also delicious.

Dear Ling W., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Huh Duty Manager

Excellent hotel

Customer review rating 5.0/5

P. Families - Confirmed reviews ALL

Good location, staff members are very kind and helpful. Good quality breakfest.

Dear Sangwook P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Huh Duty Manager

Friendly staff, great breakfast, nice location

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great stay

Dear Hsin-Hsin P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Front Desk Manager

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Other web-users rate our hotel

  • 1,216 reviews 9.6/10 Location
  • 1,424 reviews 8/10 Room
  • 1,195 reviews 8.5/10 Service
  • 13 reviews 9.6/10 WiFi
  • 580 reviews 8.2/10 Cleanliness
  • 436 reviews 7.9/10 Amenities
  • 363 reviews 8.4/10 Breakfast
  • 329 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.