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Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel 5 stars

Customer review rating 4.5/5 2,659 reviews

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Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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+ 27 Services
Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • INCHEONPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro
Jung Gu
04561 seoul
korea, republic of

Tel: +82234258000

Fax: (+82)234258001

Check-in from 15h00

Check out up to 12h00

  • DONGDAEMUN H&C PARK STATION :  LINE 2 4 5 EXIT 12

  • By plane

    GIMPO INT AIRPORT At 29.48km / 18.32 miles

  • By plane

    INCHEON At 68km / 42.25 miles - Shuttle paying

  • By train

    DONGDAEMUN DDP STA At 0.4km / 0.25 miles

  • By train

    SEOUL STATION At 5.5km / 3.42 miles

GPS :37.566388, 127.004313

Our accommodation(s)

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: 1 Queen bed with ensuite shower, large work area, 55" LED TV, WiFi, minibar, hair dryer, iron, safe. Up to 2 adults and 1 child. Choose comfort and space for short-term and extended stay. The modern, spacious Residence room features a comfortable bed with en-suite bath/shower, work area, 55" TV, WiFi, washer, dryer and kitchen facilities. Up to 2 adults and 1 child.

Standard Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 23 m² / 248 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 29 m² / 312 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 29 m² / 312 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 3 single beds

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Twin Room with 1 queensize bed and 1 single bed

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Deluxe Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 53 m² / 570 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Deluxe Room with 3 single beds

  • Max. number of persons: 4
  • Area: From 53 m² / 570 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 29 m² / 312 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 29 m² / 312 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Residence Premier 1 Bedroom with 1 Kingsize bed

  • Max. number of persons: 3
  • Area: From 81 m² / 872 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

FOOD EXCHANGE ALL DAY DINING

Type of cuisine: International

The premium All Day Dining restaurant, Food Exchange, features a wide variety of Korean, Japanese, Chinese, Western and American favourites. With a comfortable atmosphere and modern interior, it is an ideal venue for business and social events.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELI

Type of cuisine: Cafe

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

Our Gourmet Bar at the lobby features a variety of coffee and tea selections, French inspired cocktails as well as other beverages along with various dessert and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROOF TOP BAR

Non contractual photo

Roof Top Bar features an outdoor pool side bar and a stylish lounge with contemporary design

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 330 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Novotel Ambassador Seoul Dongdaemun Hotels & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,659 reviews

tripadvisor

TripAdvisor Rating 4.5/5

422 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

I will visit this hotel next time.

Customer review rating 5.0/5

Yena C. Business - 03/02/2021 Confirmed reviews ALL

I visited the hotel for business. The pandemic was uneasy, but all the places in the hotel were clean and all the staff were very friendly. The room type was Superior Twin, which was relatively spacious compared to other hotels and I liked it. And it was hygienic and I stayed comfortably.

차예나 님께, Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 객실부 권신웅 주임 드림

Everything was normal

Customer review rating 3.5/5

Anonymous Friends - 31/01/2021 Confirmed reviews ALL

Breakfast was fine, but not that many options. Room condition was fine as well, but the view isn't good. And one problem we had was sink was stuck for several times. It was quite uncomfortable to use the kitchen.

정 다희님께, Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소중한 소감을 알려주셔서 다시 한번 감사드리며 고객님께서 말씀해주신 사항은 개선하여 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 객실부 김보문 주임 드림.

Great service and nice amenities

Customer review rating 4.5/5

Jennifer I. Business - 04/01/2021 Confirmed reviews ALL

Overall, my stay was so lovely! The staff is so helpful and kind. The room was well appointed and the location very convenient. One suggestion is that since there are wood floors, any movement of the chairs in the room above me sounded quite loud especially in the middle of the night. I recommend that you put felt stickers on the bottoms of the chairs that are in rooms with wood floors.

Dear Jennifer Ann I., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. And I will share your valuable suggestion with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Ben Her

Good stay

Customer review rating 5.0/5

Yeji H. Friends - 02/01/2021 Confirmed reviews ALL

The room was clean and enough big to stay.

Dear Yeji H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Ben Her

Stay

Customer review rating 4.0/5

M. Families - 28/12/2020 Confirmed reviews ALL

Stayed with my family for ~45 days while look for an apartment

Dear Savio M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Aiden Kim

Happy stay

Customer review rating 4.5/5

Stephen L. Families - 11/12/2020 Confirmed reviews ALL

It was such an happy stay since our visit was welcomed and the room was spacy and comfortable. Thank you Novotel :)

Dear Nam Ho L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Ben Huh

Relaxing and Safe Stay

Customer review rating 5.0/5

Leo Friends - 11/11/2020 Confirmed reviews ALL

Awesome stay

Dear Milton M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Claim not found

Customer review rating 5.0/5

Anonymous Couples - 21/10/2020 Confirmed reviews ALL

Gentle, homely doorman and concierge / A clean and fine room / A well-conditioned swimming pool (both of)

안신형 고객님께, Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 김기현 객실부 당직지배인

Not bad

Customer review rating 2.5/5

Anonymous Friends - 20/09/2020 Confirmed reviews ALL

Not bad

이재인 고객님께 안녕하십니까, 노보텔 앰배서더 서울 동대문 호텔 듀티매니져 김기현 입니다. 먼저 코로나 여파로 인해 힘든 시기에 친구분들과의 여유와 즐거움을 기대하고 방문해 주신 저희 호텔에서 만족스럽지 못한 서비스로 실망감을 안겨 드린 부분에 대해 호텔을 대표하여 진심으로 사과의 말씀을 올립니다. 남겨주신 글을 읽으며 고객님께서 느끼셨을 불편함에 대해 충분히 인지하였으며, 호텔에서의 체크인 순간부터 적절한 응대가 이루어 지지 못하고 고객님의 기대에 부응하지 못한 서비스만을 보여드려 너무나 죄송스러운 마음입니다. 적어주신 내용을 바탕으로 객실의 정비부터 수돗물 관련하여 문제가 없는지 유관부서에 즉시 전달하였으며 또한 보다 쾌적하고 편안한 숙박이 될 수 있도록 서비스 교육 부터 지속적으로 교육하고 직원의 서비스 품질을 개선하도록 노력할 것을 약속 드립니다. 또한 저희의 안내가 고객님께 조급함을 안겨드린 부분 및 정확한 전달이 안된 상황에 대해서도 모든 직원과 공유하여 인지하고 유의할 수 있도록 교육하겠습니다. 다시 한번, 저희에게 부족함을 인지하고 개선의 기회를 갖게 해 주신 점에 대하여 진심으로 감사드리며, 이번 기회를 바탕으로 더 발전할 수 있는 노보텔 앰배서더 서울 동대문 호텔 & 레지던스가 되겠습니다. 지속적이고 체계적인 교육과 관리를 통해 개선하는 모습으로 다시 인사드릴 수 있기를 기원합니다. 가까운 미래에 재방문 부탁드리며, 예약 진행 후 저에게 유선 혹은 이메일 주시면 상위 단계의 객실로 편안한 투숙을 약속 드리겠습니다. 다음 방문 시에는 이번에 만족하지 못하셨던 부분까지 최선을 다해 서비스를 제공할 수 있도록 하겠습니다. 진심으로 고객님의 재방문을 기대합니다. 감사합니다. 김기현 올림

Comfort stay

Customer review rating 4.5/5

Anonymous Families - 13/09/2020 Confirmed reviews ALL

Overall everything but noise from other rooms, was perfect.

홍수경 고객님께, Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 또한 다른 객실에서 부터의 소음으로 인한 불편이 발생되지 않도록 유관 부서에 전달하여 확인 하도록 하겠습니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 김기현 객실부 당직지배인

Worst experience

Customer review rating 1.5/5

Woocheol Families - 10/08/2020 Confirmed reviews ALL

Very disappointing considering it is a global hotel brand

박우철 고객님께 안녕하십니까, 노보텔 앰배서더 서울 동대문 호텔 듀티매니져 김기현 입니다. 먼저 코로나 여파로 인해 힘든 시기에 여유와 즐거움을 기대하고 방문해 주신 저희 호텔에서 만족스럽지 못한 서비스로 실망감을 안겨 드린 부분에 대해 호텔을 대표하여 진심으로 사과의 말씀을 올립니다. 주차 공간이 부족한 관계로 만차시에는 외부 주차장으로 안내를 하고 있습니다. 하지만 고객님의 상황처럼 가족 분들과 함께 방문하시거나 짐이 많은 경우에는 큰 불편함을 드릴 수 있다고 생각합니다. 특히 지금처럼 장마철에는 고객님께서 남긴 글만으로도 얼마나 불편함을 겪으셨을지 충분한 공감하고 죄송한 마음입니다. 저희 매니지먼트에서도 인근 주차장과 호텔을 오가는 셔틀을 운행하는 것에 대해서 고려하고 있으며, 그 외에도 고객님과 같은 특별한 상황에 대처할 수 있는 방안을 모색하도록 하겠습니다. 저희의 시설적인 부분으로 고객님께 불편함을 드려 너무나 죄송스럽게 생각하며 고객님들의 불편을 최소화할 수 있는 모든 방법을 강구하도록 하겠습니다. 또한 추가로 남겨주신 룸서비스 배달 시 뚜껑으론 반드시 음식을 덮은 후 이동이 될 수 있도록 유관 부서에 즉각 전달 하였습니다. 지속적이고 체계적인 교육과 관리를 통해 개선하는 모습으로 다시 인사드릴 수 있기를 기원합니다. 다음 방문 시에는 이번에 만족하지 못하셨던 부분까지 최선을 다해 서비스를 제공할 수 있도록 하겠습니다. 고객님의 소중한 의견에 다시 한번 감사드리며, 가까운 미래에 다시 한번 뵙기를 바랍니다. 감사합니다. 김기현 올림

Well satisfied

Customer review rating 4.0/5

Felix Couples - 08/08/2020 Confirmed reviews ALL

Well located, decent food, reasonable price.

선경일 고객님께, Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 김기현 객실부 당직지배인

Well located, good stay, kind and nice staffs, neat and clean room

Customer review rating 5.0/5

Jade Couples - 30/07/2020 Confirmed reviews ALL

Everything was so satisfied so I gave marked as 10. The staffs at the Dongdaemun Ambassador Novotel were very helpful and kind, notified us of all the information. Since I expected a robot to gave us some amenities, I was surprised that one of the staff showed up at the door. But overall my experiences in Novotel were supertastic. But I just found that the couple pictogram below could be changed with a gender-free pictogram.

Dear Hee K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

wonderful!!

Customer review rating 5.0/5

Anonymous Families - 13/07/2020 Confirmed reviews ALL

I felt very comfortable!! Wonderful location and very kind service~ Thank you for your consideration and late check out

Dear Sujin O., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Mangager Ben Huh

excelent

TripAdvisor rating 4.0/5

eungsikl 01/07/2020 TripAdvisor review

ROOM I can't reach the front desk from the room. It was uncomfortable to call several times. I asked the front desk for ice, but it was rejected. Because it takes more than 1 hour. So it was very unpleasant. Finally, I went to the 20th floor and asked them to bring it myself and got it. POOL I loved the swimming pool. And Jacuzzi was good. I think it would be good if the pool safety guard cleaned and cleaned the towels quickly.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your kind comments regarding your experience during your stay. We are happy to know how much you enjoyed your stay with us here at Novotel. We will constantly do our best guest to have pleasant stay. On the other hand, we apologize for the inconvenience caused during the stay. We will improve the quality of our service and approach more carefully to all customers. Once again, thank you for sharing your review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Thank you so much. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Nice stay

TripAdvisor rating 5.0/5

aurorar0ra 08/06/2020 TripAdvisor review

Food, service, quality of facilities and bedding were all great. Too bad that fitness center and sauna wasn't available due to COVID19. Planning to visit again soon. Next time I will try to make a reservation at the executive floor.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your kind comments regarding your experience during your stay. We are happy to know how much you enjoyed your stay at Novotel. We will constantly do our best guest to have pleasant stay. Unfortunately, sauna is still closed due to COVID 19. We hope that it is terminated soon. As you mentioned, we recommend to experience our executive lounge which serves breakfast, tea time and happy hour next visit. Once again, thank you for sharing your positive review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Thank you. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

best novotel in Seoul

Customer review rating 5.0/5

James Couples - 11/03/2020 Confirmed reviews ALL

great stay, this was my first time in Novotel dongdaemun and it was surprisingly better than Novotel Yongsan.

Dear Hwang H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Good stay

Customer review rating 4.5/5

Jin Families - 01/03/2020 Confirmed reviews ALL

Kind and well trained staff

Dear Jin P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Aiden Kim

Very comfortable and well placed hotel. Friendly staff

Customer review rating 4.5/5

Franck Families - 22/02/2020 Confirmed reviews ALL

Staying for few days , very good experience in this nice hotel. Did not experience restaurant.

Dear Franck G., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Aiden Kim

Good Attentive Staff

Customer review rating 4.5/5

Angeline Families - 18/02/2020 Confirmed reviews ALL

I visited the Hotel with family and upon my arrival, the hotel front desk is expecting me and arrange same floor room for my family to stay close and also bring us to the lounge for check in. They are attentive with Jennifer is also very helpful with recommendations of places to visit. Overall is a good experience with the Hotel.

Dear Angeline Lai Yong T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office supervisor Aiden Kim

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