Dear Ms. Ayse, Thank you for your lovely words! It’s wonderful to know that you enjoyed the comfort of the hotel, our unbeatable Bosphorus views, and especially the thoughtful and friendly service from our team. Your appreciation means a lot to us. We hope to see you again soon and make your next stay just as special. Warm regards, Uğur Talayhan General Manager

Dear Mr. Abdulaziz, Thank you for sharing your detailed feedback. We’re delighted that you enjoyed our spacious rooms, breakfast, cuisine, cleanliness, and the beautiful views throughout the hotel. We also appreciate your honest comments regarding the minibar and spa prices, as well as the indoor pool temperature. We are particularly sorry that your requests regarding the pool temperature did not receive the solution you expected. Your feedback has been shared with the relevant teams for careful review. We hope to have the pleasure of welcoming you back and providing an even more enjoyable experience. Warm regards, Uğur Talayhan General Manager

Dear Mr. Leszek, Thank you so much for your heartfelt words and for sharing your experience with us. Having you with us for almost four weeks has been a pleasure for our entire team, and we are truly grateful for the trust you continue to place in The Grand Tarabya. We are delighted to know that you enjoyed the apartment, the breathtaking view, and the care our team puts into keeping everything comfortable and welcoming throughout your stay. Most of all, your kind words about our people mean a great deal to us. It is always wonderful to hear that the warmth and genuine hospitality of our team have made you feel at home. We sincerely hope that The Grand Tarabya will continue to be a place you are happy to return to, and we look forward to welcoming you back for many more stays. Kind regards, Uğur Talayhan General Manager

Dear Mr. Ahmed, Thank you for taking the time to share your feedback. We are pleased to know that you had an overall positive experience with your stay and our service. Regarding the security deposit refund, we would like to clarify that the cancellation was completed by our hotel on the day of your departure. Once the cancellation is processed by the hotel, the time required for the amount to be reflected in the account is determined by the card issuer and the banking system. We therefore kindly recommend following up directly with your bank regarding the status of the refund. We understand that waiting for the amount to be reflected can be frustrating, and we are sorry for any inconvenience this process may have caused. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to The Grand Tarabya in the future. Kind regards, The Grand Tarabya Managed by Accor

Dear Mr. Christopher, Thank you, as always, for taking the time to share your valuable feedback with us. We are very pleased to know that you were happy with the service and the care shown by our entire team. Your kind words mean a great deal to all of us. We have also taken note of your comments regarding the pricing of meals and the lighting in the bathrooms. Feedback from guests who know and regularly choose The Grand Tarabya is especially valuable to us as we continue to improve. It is always a pleasure to welcome you, and we look forward to seeing you again at The Grand Tarabya. Kind regards, Uğur Talayhan General Manager

Dear Mr. Askin, Thank you so much for sharing your wonderful feedback. We are delighted to hear that you had a very nice experience and enjoyed our iconic hotel, perfect location, Bosphorus view, spacious room, and service. We are especially happy to hear that our lobby team member was so helpful during your stay. We will be sure to share your kind words with her. We look forward to welcoming you back and creating another memorable experience for you. Kind regards, Uğur Talayhan General Manager

Dear Erin R., Thank you for sharing your lovely feedback with us. We are delighted to know that you enjoyed the comfort of your stay, our restaurants, and the beautiful surroundings of The Grand Tarabya during your conference visit. We especially appreciate your kind mention of Gaia from our Spa team. We will be very happy to share your recognition with her. It was a pleasure having you with us, and we hope to welcome you back for another enjoyable stay by the Bosphorus. Warm regards, Ugur Talayhan General Manager

Dear Mr. Thomas, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed the location, your room, and the attentive service provided by our floor team. We also appreciate you bringing your check-in experience to our attention. We take such feedback seriously and will share your comments with the relevant teams to ensure every guest feels welcomed and treated with the utmost respect. We hope to have the pleasure of welcoming you back to Grand Tarabya. Kind regards, Uğur Talayhan General Manager

Dear Mr. Khalidm, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our amazing location, clean rooms, excellent facilities, and the warm welcome from our team. We are especially pleased that our reception and spa teams contributed to your enjoyable stay. We will be happy to share your kind words with them. We look forward to welcoming you again. Kind regards, Uğur Talayhan General Manager

Dear Ozgur K., We are delighted to know that you had such an enjoyable experience at The Grand Tarabya. Knowing that you are already looking forward to returning means a great deal to us. We are equally looking forward to welcoming you back and making your next stay just as memorable. Kind regards, Uğur Talayhan General Manager

Dear Mr. Cem, Thank you very much for taking the time to share such a detailed and wonderful review following your five-day stay with us. We are delighted to hear that you enjoyed the beauty of The Grand Tarabya, our friendly team, the comfort and lighting of your room, our pools and wellness facilities, as well as the overall luxurious experience. It is especially pleasing to know that you were able to enjoy your stay while attending the wedding held at our hotel. We also appreciate your feedback regarding access to different floors. Please kindly note that our room key cards are programmed to provide access only to the guest’s assigned floor as part of our security measures, ensuring the safety and privacy of all our guests. We understand, however, that this may be inconvenient when visiting friends or family staying on different floors, and we truly appreciate your suggestion. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back to The Grand Tarabya on your next visit to Istanbul. Warmest regards, Uğur Talayhan General Manager

Dear Dana I., Thank you for your wonderful feedback. We are delighted to know that you had such an enjoyable stay and especially pleased that the helpfulness of our team contributed to your experience. Your kind words are truly appreciated by all of us. We look forward to welcoming you back to The Grand Tarabya and the beautiful Bosphorus again soon. Warm regards, Ugur Talayhan General Manager

Dear Nazy M., Thank you for taking the time to share your feedback. We are sorry to learn of your disappointment regarding the cancellation of your sister’s reservation, particularly during what we understand was an important family occasion. As discussed, the reservation was subject to specific cancellation terms. After reviewing the circumstances and the information shared with us, the applicable charge was limited to one night rather than the full stay. We understand that this may still have been disappointing, and we regret that it has affected your overall impression of The Grand Tarabya. Please be assured that the circumstances you shared with us were carefully considered, and the decision was made following a review of both the information provided and the conditions of the reservation. We truly value the trust placed in us by you and your family for such a special occasion and are sorry to hear that this experience has left you feeling otherwise. Kind regards, The Grand Tarabya Managed by Accor

Dear Ms. Mary C., Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed our beautiful views, rooms, hotel facilities, and room service. At the same time, we sincerely apologize for the longer-than-expected waiting times you experienced in our restaurant and pool areas. We fully understand how important attentive and timely service is, and we are sorry that we did not meet your expectations in this regard. Your comments are highly valuable to us and will be shared with our relevant teams as we continue to improve our service standards. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you back and provide you with a more seamless experience. Warm regards, Uğur Talayhan General Manager

Dear Mr. Esmail, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and were pleased with the cleanliness of our hotel, the friendliness of our team, and our room service. It is especially rewarding to know that you appreciated the work of our housekeeping team and found the design and atmosphere of The Grand Tarabya Istanbul ideal for special celebrations. Your kind words are a great motivation for our entire team. We look forward to welcoming you back for another memorable experience. Warm regards, Uğur Talayhan General Manager

Dear Daniyar N., Thank you for sharing your feedback and for your kind words about our hotel. We are truly sorry that the delay upon your arrival affected your plans and caused you to be late for the wedding ceremony. We fully understand the disappointment this must have caused, and this is certainly not the arrival experience we wish to provide. Your feedback has been carefully noted and will help us improve our arrival experience for our guests. We hope to have the pleasure of welcoming you back to The Grand Tarabya for a much smoother experience in the future. Kind regards, The Grand Tarabya Managed by Accor

Dear Mr. Oleksandr, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the beautiful view from your room and had an overall pleasant stay. At the same time, we sincerely apologize for any inconvenience caused by the number of times our team attempted to reach your room. We place great importance on our guests’ comfort and privacy, and we will certainly share your feedback with our team to further improve our service approach. We would be delighted to welcome you back and provide you with an even more comfortable and peaceful experience during your next stay. Warm regards, Uğur Talayhan General Manager

Dear Ms. Ahmed, Thank you very much for sharing your wonderful feedback with us! We are delighted to hear that you had such a relaxing and rejuvenating stay at The Grand Tarabya. It is wonderful to know that your leisure getaway provided you with a true opportunity to unwind and recharge. We look forward to welcoming you back for another peaceful escape in the future. Saygılarımızla, Uğur Talayhan Genel Müdür