Dear Mr W., Thank you for taking the time to share your feedback. I am genuinely sorry to see such a low rating and to learn that your stay fell so far below your expectations. Regarding the car park and the rubbish you noticed near the lobby, our outdoor areas are cleaned twice a day. Unfortunately, despite these regular rounds, litter can sometimes be left by guests between cleaning periods. Nevertheless, this should not affect the impression on arrival, and we will reinforce our vigilance on this point. I am particularly disappointed by your comments regarding your Premium room. While our rooms generally receive much more positive feedback, I fully respect that the finishes, bathroom and sound insulation did not meet your expectations. Your comments regarding road noise and the quality of the finishes have been noted and will be shared with the relevant teams. I am pleased, however, that your arrival and your interactions with our team were rated much more positively. I am sorry that, on this occasion, we were unable to provide the level of comfort and value you expected from us. Kind regards, Cédric Isnard General Manager

Dear Ms. N., Thank you for taking the time to share your detailed feedback. I am sorry that your stay did not fully meet your expectations. Your overall score, and particularly your recommendation rating, clearly show that we could have done better. Regarding the TV channels, English-language channels are normally available in our hotel, so your comment is surprising and we will check whether there was a technical issue with the TV or channel selection in your room during your stay. I am sorry that this was not resolved for you at the time. I have also taken note of your comments regarding the difficulty charging your phone, the breakfast selection and, more importantly, the fact that you did not find our team sufficiently accommodating. This is certainly an area we need to review with our team. Regarding the length of your stay, we understand that your reservation had been made for two nights instead of the three you had requested. As the booking was not made directly with our hotel, we unfortunately cannot determine what happened at the time of booking, but we understand the inconvenience this caused. Thank you again for your feedback. We will use your comments to review these different points, particularly the TV channels, and improve the experience we provide to our international guests. Kind regards,

Bonjour Monsieur B., Merci d’avoir pris le temps de partager votre expérience. Je suis ravi de lire que vous avez particulièrement apprécié l’accueil et la disponibilité de notre équipe, ainsi que la praticité de notre navette pour rejoindre l’aéroport. En revanche, je comprends parfaitement votre déception concernant la chambre qui vous a été attribuée. Vous avez effectivement séjourné dans l’une de nos toutes dernières chambres encore dans leur ancienne configuration, et son état n’était manifestement pas au niveau attendu. Je vous présente également mes excuses concernant la propreté, qui aurait dû être irréprochable. Notre établissement achève actuellement son programme de rénovation et ces dernières chambres doivent justement disparaître progressivement au profit de notre nouveau produit. J’espère que nous aurons l’occasion de vous accueillir à nouveau, cette fois dans l’une de nos chambres rénovées, afin de vous laisser une tout autre impression. Cédric Isnard Directeur Général

Dear Mr S., Thank you very much for your positive feedback and for rating your stay 90/100. We are delighted to see that you particularly appreciated the cleanliness of the hotel, our team, the Wi-Fi, as well as your arrival and departure experience. I am sorry, however, that the water temperature was not hot enough for you to enjoy a proper shower. This is certainly not the level of comfort we want to provide, and I have shared your comment with our technical team so that this point can be checked. We hope to have the pleasure of welcoming you back to ibis Rungis Aéroport Paris Orly on a future visit. Kind regards, Cédric Isnard General Manager

Dear Douglas, Thank you very much for your excellent review and for your loyalty to ALL. We are delighted that you enjoyed your stay, particularly the convenient transportation between Orly Airport and our hotel. Being described as “probably the best” hotel in the Rungis area is a wonderful compliment for our entire team, and we truly appreciate it! We look forward to welcoming you back to ibis Rungis Aéroport Paris Orly on your next visit. Kind regards, Cédric Isnard General Manager

Dear Ms. H., Thank you so much for your wonderful feedback and perfect score! We are delighted to hear that you had such a great stay and particularly enjoyed our restaurant. Your kind words about our team mean a lot to us, and I will be very happy to share them with everyone. We look forward to welcoming you back to ibis Rungis Aéroport Paris Orly on your next visit! Kind regards, Cédric Isnard General Manager

Dear Mr. C., Thank you for your review and your score of 80/100. We are delighted that you enjoyed the condition and comfort of your room. You are absolutely right that some photos still available online do not reflect the hotel as it is today following its renovation, so we particularly appreciate your comment on this point. We hope to have the pleasure of welcoming you and your family again soon. Kind regards, Cédric Isnard General Manager

Dear Ms. Bilongo M. B., Thank you for taking the time to share your feedback. We are truly sorry to hear that the noise around your room affected your sleep and your overall experience. A restful night's sleep is essential, and we regret that we did not meet your expectations. We are pleased, however, that you appreciated the cleanliness of your room. Should you stay with us again, please do not hesitate to let our reception team know your preference for a quieter room. We will do our best to accommodate your request, subject to availability. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay. Kind regards, Cédric Isnard General Manager

Dear Mr. M., Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you appreciated our convenient location near Orly Airport, as well as the comfort and cleanliness of your room. We sincerely apologize for the slower service you experienced during your first evening at the bar and lounge. Your comments have been shared with our team, as we continuously strive to provide a smooth and attentive service. We also appreciate your feedback regarding the Wi-Fi speed, which helps us identify areas for improvement. We are glad that your second evening was more enjoyable thanks to the friendliness of our staff, and we hope to have the pleasure of welcoming you back on your next trip to Paris. Kind regards, Cédric Isnard General Manager

Dear Mr v. V., Thank you very much for your wonderful feedback! We are delighted that you and your family enjoyed a comfortable stay, our newly renovated hotel and the great value for money. I am especially pleased to read your kind words about our breakfast team member. I will make sure your compliments are shared with her. Taking care of our guests, and especially reassuring children in an unexpected situation, is exactly the kind of hospitality we want to provide. We hope to have the pleasure of welcoming you and your family again! Kind regards, Cédric Isnard General Manager

Bonjour Monsieur D., Je vous remercie d'avoir pris le temps de partager votre retour à la suite de votre séjour. Je suis heureux de lire que vous avez apprécié l'accueil de nos équipes ainsi que nos espaces de conférence. En revanche, je suis sincèrement désolé que votre chambre, et plus particulièrement la salle de bains, n'ait pas été à la hauteur de vos attentes. Votre remarque est tout à fait pertinente. Notre hôtel est actuellement en pleine phase de rénovation et certaines chambres n'ont pas encore bénéficié de leur modernisation. Les salles de bains font partie des éléments qui seront progressivement rénovés afin d'offrir une expérience plus conforme aux standards actuels. Je prends également bonne note de votre commentaire concernant le petit-déjeuner. Vos observations nous aident à poursuivre l'amélioration de notre offre. Bien cordialement, Cédric Isnard Directeur Général

Dear Ms. S., Thank you for taking the time to share your feedback following your stay with us. I am delighted to read that you appreciated our location, our reception area and, above all, the friendliness of our team. Your positive comments about our staff are greatly appreciated. I am, however, sorry to learn that the design and lighting of our corridors made you feel uncomfortable. Our corridors are equipped with motion-activated lighting as part of our commitment to reducing energy consumption. However, we fully understand that this atmosphere may not suit every guest. As soon as you shared your concern with us, our reception team immediately switched the corridor lighting on permanently to ensure you felt more comfortable. While I regret that this aspect affected your overall impression of your stay, I appreciate you bringing it to our attention. Your comments regarding the corridor décor and lighting will be shared with the relevant teams as part of our ongoing efforts to improve the guest experience. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with an experience that fully meets your expectations. Kind regards, Cédric ISNARD General Manager

Dear Ms. F., Thank you for taking the time to share your feedback following your stay with us. I am sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the waiting times you experienced at check-in, check-out and at the bar. We understand how frustrating this can be, especially during a business trip, and we are continuously working to improve the efficiency of our service during busy periods. I am also sorry that your room was affected by noise from both the air conditioning and the nearby road. Your comments have been shared with our maintenance team so that the air conditioning can be checked. On a more positive note, I am pleased to read that you appreciated the service and timing in our restaurant. Thank you once again for your valuable feedback. It helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a much more satisfying experience. Kind regards, Cédric Isnard General Manager

Dear Thomas, Thank you for taking the time to share your feedback. We are sincerely sorry to read that your stay did not meet your expectations. We regret the cleanliness issues you experienced, as well as the delay regarding your request for an iron. This is not the level of service we aim to provide, and your comments have been shared with the relevant teams for review. You stayed in one of the few rooms that has not yet been renovated as part of our ongoing hotel refurbishment project. While this does not excuse the shortcomings you encountered, we fully understand your disappointment and appreciate your comments regarding the need for renovation. We are, however, pleased to hear that one of our team members left a positive impression despite the difficulties experienced. Should you give us another opportunity in the future, please do not hesitate to contact our Front Office Manager at ny… prior to your arrival. We would be delighted to arrange a complimentary upgrade to one of our fully renovated Premium Rooms so that you can experience the improvements made throughout the hotel. Kind regards, Cédric ISNARD

Dear Mr. H., Thank you very much for your detailed feedback and for your excellent 9/10 rating following your stay with us. We are delighted to know that you enjoyed the hotel, your room comfort, our breakfast, and the overall value for money during your overnight stay before your flight. We also sincerely appreciate your remark regarding the shuttle directions from Orly Airport. You are absolutely right, and your suggestion is very helpful. We will work on making the information clearer in our confirmation emails and online directions, especially mentioning the free Green Line shuttle outside the arrivals area. Thank you again for recommending our hotel to your friends and family. We truly hope to welcome you back again very soon during your next trip through Paris. Kind regards, Cédric ISNARD Directeur Général

Dear Mrs. A., Thank you very much for sharing your feedback following your family stay with us and for your excellent 9/10 rating. We are delighted to know that you were very happy with almost everything during your stay, especially the kindness of our reception team, the comfort of the hotel, and the overall cleanliness and value for money. We also appreciate your comments regarding the restaurant opening hours and the temperature control in your room. Your feedback is very valuable and will help us continue improving the guest experience for families traveling through Paris-Orly. Thank you again for your recommendation, and we truly hope to welcome you and your family back again very soon. Kind regards, Cédric ISNARD Directeur Général