ibis Budget Fresnes 3 stars

Customer review rating (ALL Rating) 4.0/5 382 reviews

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30 Av. Division Leclerc, 94260 FRESNES, France

Description

Hotel extras

  • Spacious room with private bathroom

  • Air conditioning available in the room

  • 24-hour reception desk

  • Free parking outside and underground

Our accommodation(s)

Hotel location

ibis Budget Fresnes

30 Av. Division Leclerc
94260 FRESNES
France

GPS:48.759204, 2.321805

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  382 reviews

TripAdvisor Rating  3.5/5  58 reviews

Top

Customer review rating 5.0/5

B. Families - Confirmed reviews ALL

Super

Dear GINA B., We very much appreciate your comments regarding your stay at the ibis budget Fresnes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst experience in last 5 years

Customer review rating 0.5/5

Roman Families - Confirmed reviews ALL

This time we had a very negative experience. I haven't seen such terrible service at the front desk for a long time. The girl Celine, as she called herself, was rude, impudent, and absolutely not customer-oriented. She told us that we should pay extra for the room, I showed that when booking we had a different amount indicated, she said that she didn’t know anything and that she had a different amount in her system, I booked on the site all dot com, she said that it was not her system and so that I can figure it out myself where I want. I asked her to give me the phone number of her manager, she said that she didn’t have a manager and that she wouldn’t give her the phone number. I asked her to give me her first and last name, she asked why I needed this, I said that I would write a complaint. She refused to give her last name and spoke rudely and impudently. Such people at the hotel reception are killing the hotel's reputation.

Hello Mr K., We have taken note of your feedback concerning your stay and your experience of our hotel in relation to our services, more specifically the reception. We understand that you had a misunderstanding concerning the payment of your reservation, but you should know that our teams do everything possible to satisfy the customers they receive and in the language used by the customer, but sometimes, unfortunately, there are misunderstandings that arise due to the language barrier, nothing personal. Concerning the supplement that our receptionist asked you to pay, it was for the tourist tax that customers have to pay on arrival and which is then paid to the government, but following a bug on the booking site, it did not appear on your confirmation email. This is neither your fault nor that of our team. Unfortunately, we were not available at the hotel on that day, which is why our receptionist was unable to contact us to speak to you. We hope that you will not take this misunderstanding as the only point representative of the image of our hotel. Please accept our sincere apologies. Yours sincerely The Management

hôtel parfait dans sa catégorie

TripAdvisor rating 5.0/5

Fab F TripAdvisor review

De passage pour une nuit avant de prendre l'avion, nous avons été chaleureusement accueillis par Harold. L'établissement est bien tenu, la chambre propre. Nous avons laissé notre véhicule au parking durant notre voyage en toute sécurité.

Madame, Monsieur bonjour, Nous vous remercions pour la sympathie de votre commentaire ainsi que pour la notation attribuée. Nous sommes ravis que vous ayez apprécié(e) nos services et l'accueil fait par notre réceptionniste. Nous espérons que votre séjour vous a lu et c'est avec joie que nous vous accueillerons de nouveau. Au plaisir,

Asqueroso

TripAdvisor rating 1.0/5

Francisca S TripAdvisor review

El hotel deja bastante que desear, el hotel está bastante dejado en cuanto a detalles de mantenimiento y limpieza e higiene, no es un lugar agradable para alojar. Al abrir la ventana minúscula que tiene la habitación entran moscas. El barrio no es agradable tampoco. El alrededor está descuidado y da la sensación de inseguridad. No nos sentimos tranquilos alojando acá. La marca Ibis Budget no se acerca a esas categorías de 2 o 3 estrellas. El grupo le hizo saber el desagrado al guía representante de maseuropa para que tengan en consideración. Les dejo fotos de un lugar al lado del hotel y de la habitación que recibimos.

Hola francisca, Lamentamos que su estancia en nuestro hotel haya sido mal, le aseguramos que las habitaciones de nuestro hotel se limpian todos los días y que las instalaciones están limpias, respecto al barrio, no podemos hacer nada respecto a la geolocalización de nuestro hotel. Atentamente, La recepción.

Baptême de L

TripAdvisor rating 5.0/5

Nadine P TripAdvisor review

A l occasion d un événement familial nous avons réservé 8 chambres (21 personnes). Organisation très satisfaisante, répartition des chambres sur 2 étages en prenant en compte les désidératas signalés. Accueil au niveau de la réception au top malgré des arrivées échelonnées sur la journée. Disponibilité et amabilité du personnel durant tout le séjour. Chambres propres répondant à nos besoins. Petit déjeuner satisfaisant.

Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous, nous vous remercions pour la sympathie de votre avis, les compliments et les notations que vous nous avez accordées sur l'ensemble des services. C'est avec plaisir que nous vous accueillerons de nouveau. Cordialement,

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Other web-users rate our hotel

  • 261 reviews 7.4/10 Location
  • 478 reviews 5.7/10 Room
  • 518 reviews 9/10 Service
  • 11 reviews 8/10 WiFi
  • 245 reviews 6.7/10 Cleanliness
  • 142 reviews 7.1/10 Breakfast
  • 130 reviews 8.5/10 Value
  • 70 reviews 2.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.