Mercure Paris Orly Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 1,399 reviews

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Description

Hotel extras

  • Less than 7 minutes from Orly Airport 4 via Tramway T7

  • Family Rooms

  • TATA restaurant with Mediterranean flavors

  • Paying private car park

  • Fully-equipped fitness center

Our accommodation(s)

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Hotel location

Mercure Paris Orly Airport

12 AVENUE JACQUELINE AURIOL, Orlytech
91550 PARAY-VIEILLE-POSTE
France

GPS:48.740693, 2.360966

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

T.A.T.A. - Table Authentique

Discover authentic TATA-Table with Tout notre Amour, our Mediterranean specialty restaurant. Enjoy moments of relaxation in a welcoming, tropical setting, and taste healthy cuisine based on fresh produce.

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100% genuine reviews from our guests

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ALL Rating  4.3/5  1,399 reviews

TripAdvisor Rating  3.5/5  148 reviews

Horrible Stay

Customer review rating 0.5/5

Guillermo R. Business - Confirmed reviews ALL

My room door was locked because out of battery. Staff couldn't fix it and after waiting for 2 hours I had to go for a corporate dinner without changing or having access to my suitcase. In the end they transferred my belongings to another room, and they forgot several things from the toilet including my shampoos, creams and toilet goods. The new room didn't have soap when I took a shower the morning after. When I claimed for my goods still locked on the room staff advised they had no one to access to it and they would reach out to me to send them via post to my home in Nice. I made sure they had my French phone number; I'm still waiting for their call or my goods to be shipped back. The breakfast on day 2 of my stay was a complete disaster. No bread, no cutlery on the tables or on side tables, no eggs, almost nothing available to eat, not enough staff and clearly no supervisor on duty. I'm very disappointed with the overall experience and the staff was new, unexperienced and not enough for the size of the hotel. I believe I’ve paid too high room fee for a very poor service. I usually stay in Accor hotels, and this is one of my worst experiences so far.

Nous vous remercions d'avoir pris le temps de partager votre expérience et nous tenons à vous présenter nos sincères excuses pour les désagréments rencontrés durant votre séjour. Nous sommes désolés d'apprendre que la porte de votre chambre était verrouillée en raison d'une batterie déchargée et que notre équipe n'a pas pu résoudre le problème rapidement. Nous comprenons combien il est frustrant de ne pas pouvoir accéder à ses affaires personnelles. Nous regrettons également les articles oubliés lors du transfert de vos affaires dans une nouvelle chambre. Concernant le manque de savon dans la nouvelle chambre et le petit-déjeuner insuffisant le deuxième jour de votre séjour, nous vous prions d'accepter nos excuses les plus sincères. Il est inacceptable que notre service n'ait pas été à la hauteur de vos attentes et des standards que nous nous efforçons de maintenir. Nous avons pris note de vos remarques et nous mettrons tout en œuvre pour éviter que de telles situations ne se reproduisent à l'avenir. Nous allons également nous assurer que vos articles oubliés vous soient envoyés dans les plus brefs délais. Veuillez nous contacter directement à l'adresse suivante pour organiser cela : h1… Encore une fois, nous nous excusons sincèrement pour les inconvénients que vous avez rencontrés et espérons que vous nous donnerez une autre chance de vous offrir un service à la hauteur de vos attentes. Cordialement,

Great location, awesome team!!

Customer review rating 5.0/5

A. Families - Confirmed reviews ALL

Had to remain in Paris due to unforeseen circumstances. The team was very accommodating in every way. They assisted me to print out documents I needed. They were also very accommodating regarding late checkout and when I needed one extra day there was no hesitation on their part. The location is close to public transportation to the airport and into Paris central. I would gladly stay here again without hesitation. Very happy with my stay, thank you !!!

Dear GALLIMORE A., We very much appreciate your comments regarding your stay at the Mercure Paris Orly Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Paris Orly Tech Airport

Great airport hotel!

TripAdvisor rating 5.0/5

Anitathetraveller Solo travel - TripAdvisor review

This is a great airport hotel! I needed an overnight near Orly connecting from the US to Portugal. I took tram #7 from the airport to the hotel for about €2 - very easy. The hotel has a nice restaurant and an excellent breakfast. They have a “navette” shuttle bus that runs from in front of the hotel back to Orly. The room was very clean, quiet, and comfortable and nicely designed. In-room Nespresso machine, Nuxe bath products, small refrigerator, robe and slippers. Slept very well with the blackout curtains. There were a lot of different flight crews staying at the hotel as well as national police and other security guys who work at Orly. It’s probably the safest hotel in all of France!🙂

average

Customer review rating 2.0/5

B Business - Confirmed reviews ALL

family room with space to store clothing, restaurant and bar very expensive for below average food / wine

Great feel good vibe friendly service

Customer review rating 5.0/5

Lorraine Friends - Confirmed reviews ALL

Flight got canceled last minute hotel arrangements and we were pleasantly surprised!! Loved the hotel the vibe is laid back beach atmosphere while beautiful. Loved it!

Dear LORRAINE S., We very much appreciate your comments regarding your stay at the Mercure Paris Orly Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 753 reviews 8.7/10 Location
  • 843 reviews 7.4/10 Room
  • 1,066 reviews 8/10 Service
  • 22 reviews 3.3/10 WiFi
  • 342 reviews 6.4/10 Value
  • 311 reviews 9.5/10 Vibe
  • 297 reviews 7.9/10 Cleanliness
  • 288 reviews 7.4/10 Breakfast

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