Mercure Paris Orly Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 1,372 reviews

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Description

Hotel extras

  • Tourism and Disability/Green Key certified, near Orly airport, free shuttle

  • Brasserie restaurant with market menu and sunny terrace

  • Excellent sweet and savoury breakfast with local and organic products

  • Spacious rooms for up to 4 guests

  • 5 modern spaces for your meetings and business lunches

Our accommodation(s)

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Hotel location

Mercure Paris Orly Airport

12 AVENUE JACQUELINE AURIOL, Orlytech
91550 PARAY-VIEILLE-POSTE
France

GPS:48.740693, 2.360966

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Terminal 12

Take a seat in a rattan armchair or on the terrace of our restaurant in Orly and enjoy exceptional food: the chef's suggestion, brasserie cuisine and platters plus vegetarian and gluten-free options.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,372 reviews

Customer review rating 3.0/5

Thierry J. Couples - Confirmed reviews ALL

I know we stayed in the hotel at a holiday departure date which means more travelers on the road. But we did not appreciate queuing for dinner and found, at breakfast, many tables uncleaned (I had the impression that the staff was understaffed). This, in my eyes, does not fit a 4* hotel ! Also, our room was cosy (thanks for that), but way too warm ! Trying to reduce the temperature was not working, so although the bed was nice, we had a bad night... On the positive side, we had a few drinks at the bar in the evening and they were good. Also the staff, although overwhelmed by the clients from the nearby IBIS, remained polite and helpful, while some even kept their humor which helped for everyone in this situation.

Thank you for your comments following your stay at the Mercure Orly Airport. Please know that we will be sure to share your feedback with our entire team. Rest assured that the necessary measures will be taken to improve the quality of the services mentioned. We hope to have the pleasure of welcoming you back under better conditions. Camille

Customer review rating 2.0/5

Roberta L. Families - Confirmed reviews ALL

The hotel feels rather old-fashioned and is in need of restyling. The rooms are noisy, which significantly affects comfort. While cleanliness is satisfactory, it no longer meets the standards of a 4-star hotel. Additionally, the behavior and attentiveness of the staff could be improved.

Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour, Navrée d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Sachez que votre satisfaction est notre priorité absolue. Camille

Customer review rating 3.5/5

Frederic M. Business - Confirmed reviews ALL

Surprenant

Merci d'avoir pris le temps de partager votre expérience au Mercure Orly Airport. Camille

Customer review rating 5.0/5

Don J. Couples - Confirmed reviews ALL

Pros: tropical decor with foosball tables and billiard table free shuttle to airport breakfast buffet starts early at 4:30 or 5 am Vanessa very helpful. We wanted to change to a room with 2 beds and she made the change immediately to a room next door. The TV had a lag responding to the remote control and she came to the room to assist. Thermostat easy to operate: 2 dials Lots of electrical outlets to charge your electronics Restaurant had tasty extra tender comfit of duck and offered dessert buffet Large fluffy towels reliable wifi Cons: TV did not show BBC

Un grand merci votre commentaire suite à votre séjour au Mercure Orly airport. Nous sommes ravis que vous ayez apprécié votre séjour. Sachez que nous ne manquerons pas de partager vos appréciations avec Vanessa. Nous espérons vous accueillir à nouveau très bientôt. Camille

Customer review rating 2.0/5

Christophe L. Business - Confirmed reviews ALL

PRESTATION GLOBALE SATISFAISANTE - MAIS UN PERSONNEL TRES CHARGE ET AGRESSIF

Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour, N'hésitez pas à nous en dire plus sur votre expérience : h1… Vos commentaires nous aident à identifier les aspects à améliorer pour mieux répondre à vos attentes à l'avenir. Camille

Other web-users rate our hotel

  • 1,153 reviews 8.7/10 Location
  • 1,161 reviews 6.8/10 Room
  • 1,756 reviews 8.6/10 Service
  • 27 reviews 5.2/10 WiFi
  • 905 reviews 7.1/10 Food
  • 484 reviews 6.9/10 Value
  • 455 reviews 7.7/10 Cleanliness
  • 386 reviews 6.7/10 Breakfast

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