Rixos Premium Saadiyat Island 5 stars

Customer review rating (ALL Rating) 4.7/5 1,164 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Ultra All Inclusive

  • Fine sandy beach front

  • Wave pool & waterpark for children

  • Villas with private pool

  • Beach front with Spa and Turkish Hammam

Our accommodation(s)

Hotel location

Rixos Premium Saadiyat Island

Saadiyat Island
51249 ABU DHABI
United Arab Emirates

GPS:24.542985, 54.433157

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,164 reviews

TripAdvisor Rating  4.5/5  3,778 reviews

Certificate of excellence 2023

Relaxation

TripAdvisor rating 5.0/5

PPP59 TripAdvisor review

Stayed for a week, hotel was beautiful and really well managed . Hotel rooms were elegant and welll laid out. Pool staff were really good- Yusuf and Dhahraj really skilful on their skates . The star was Darun who on the first day discovering my wife was allergic to the suns rays , organised two umbrellas and came every hour to adjust and keep us in the shade.Hats off to a great guy. We tried three a la carte Resturant’s . Greek was hopeless, no decor, pushy staff, badly managed and lukewarm food( whole team needs an overhaul. Italian and Japanese were really good and on point. Beach was nice, and all the stafff around there. Lovely trip.

Dear guest PPP59, Thank you for sharing your experience with us following your recent stay at our hotel. We are pleased to hear that you found our hotel beautiful and well-managed, and that you enjoyed the elegance and layout of our rooms. Your recognition of our pool staff, particularly Yusuf, Dhahraj, and Darun, is greatly appreciated. We are proud to have team members who go above and beyond to ensure our guests' comfort and satisfaction. However, we apologize for the shortcomings you experienced at our Mermaid restaurant. Your feedback regarding the decor, service, and food quality has been noted, and we will address these areas to ensure a better experience for our guests in the future. On a positive note, we are delighted that you enjoyed your dining experiences at our Italian and Japanese restaurants, as well as your time at the beach. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Burcak Orak General Manager

Birthday celebration and boy were we blown away !

TripAdvisor rating 5.0/5

AjayChandhok TripAdvisor review

We booked our stay at the Rixos Premium Saadiyat Island in Feb 2024 to celebrate my wife's 50th birthday. Ahead of travelling I reached out the the Guest Services team to inform them of this special milestone birthday holiday and what awaited us was truly fantastic. First of all a massive thankyou to Nataliia who worked every detail for the birthday with room decorations, balloons, dinner reservations and a such a special room. Normally trying to organise these things from one country into another is so difficult but Nataliia took care of everything for us. Another huge thanks to Dona once we arrived. She was a constant presence for us making sure that everything ran smoothly and ensuring that the week long birthday celebrations were awesome. Both Nataliia and Dona did so much for us that they deserve a special mention from my wife and I, in making this such a memorable holiday. The resort is beautiful and the food is excellent. All of the a la carte restaurants are brilliant and the staff working there and at the pool and beach are superb. A huge shout out to our Roller Waiter Dhanraj for always keep our drinks topped up. The buffet restaurant is equally great and a lovely touch is having segregated Adults-only sections which are policed around the restaurants, pool and beach are great for those travelling a couples. I would recommend it fully

Dear guest AjayChandhok, Thank you for choosing to celebrate your wife's 50th birthday at Rixos Premium Saadiyat Island, and for sharing your wonderful feedback with us. We are thrilled to hear that Nataliia and Dona were able to exceed your expectations and make your wife's birthday celebration truly special. It brings us great joy to know that they went above and beyond to ensure that every detail was taken care of and that you had a memorable holiday experience. We are also delighted to hear that you enjoyed the beauty of our resort, the excellence of our food, and the superb service provided by our staff, including Roller Waiter Dhanraj. Your kind words will be shared with our entire team, as they serve as motivation for us to continue delivering exceptional service to all our guests. Thank you for recommending Rixos Premium Saadiyat Island, and we hope to have the pleasure of welcoming you back for another memorable stay in the future. Best regards, Burcak Orak General Manager

Fantastic 5* AI resort

TripAdvisor rating 5.0/5

HelenB23 Families - TripAdvisor review

We had the best 10 days here. Everything about the hotel is fantastic, we had no complaints at all. The food is brilliant everywhere we went. The a la carte restaurants were absolutely amazing, we ate in them all and they were all equally as good. Drinks were amazing and everything was part of the AI concept. Last but not least the Staff make this resort stand out, I didnt come across 1 member who didn't go the extra mile, so friendly and welcoming. We love the Rixos chain and this one didn't disappoint. Will be back soon

Dear guest HelenB23, Thank you very much for sharing this great review of your recent stay at resort. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Burcak Orak General Manager

Amazing time again

TripAdvisor rating 5.0/5

joejlw Couples - TripAdvisor review

Second time at this Hotel and again it didn’t disappoint us. All staff so attentive and can not do enough for you. The beach is stunning and much better now it has the quiet area roped off. The food is amazing, we were sad to see that the 6 th floor bar had gone and is now a restaurant, however we saw Rodney and Patrica and their amazing smiles and attentiveness/ service is still the best. The hotel catered so well for kids that there are a lot about so if you are wanting a quiet hotel with no kids this is not the hotel for you. Thank you and hopefully we will see you all again.

Dear guest joejlw, We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Rixos Premium Saadiyat Island Abu Dhabi in the near future. Yours sincerely, Burcak Orak General Manager

The worst experience ever

Customer review rating 0.5/5

Magdi A. Families - Confirmed reviews ALL

I stayed for one night only because the duty manager on the second day created a problem with me because I had my daughter invited for dinner. She came before dinner and wanted to stay with her mother who was just discharged from the hospital after a brain cancer surgery. The manager was too rude and came to the room with the security manager to dismiss my daughter from the room. I explained the situation with her and told her that the family will have Iftar together at 7 pm but she insisted to dismiss them. She was really rude and we all refused to stay in the hotel for a minute. We checked out immediately without even having Iftar

Dear Magdi A., Thank you for taking the time to tell us about your experience at the Rixos Premium Saadiyat Island. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However we upgraded your family room to 2 bedroom suite as Diamond Member without any additional charges . Holiday assistant Benj assisted you to move to the new room . Our management team meet on arrival and shared the information that you are welcome to meet the in-house guest in our lobby lounge till 18:00 hrs. You specially requested to assist with exception to allow for 15 minutes to meet your In-house family members and confirmed that they will be staying till 18:00 hrs. Nonetheless when they did not leave the room on agreed time than only our team reminded you about the same - as unfortunately unregistered guests cannot stay inside guests rooms. You went with your family with three kids to our All day dining Restaurant “Turquoise” and on contrary we do have below price options for the kids. • Kids till two years are welcome without any additional charges • Kids between two- six years with 50% charges You refused totally to pay for the kids which were above 2 years plus and which we are regretful that we cannot make be permitted . Once again, thank you for your time and despite the issues you have raised following your visit, we hope we will have the opportunity to welcome you back in the near future. Sincerely, Guest Relation Team

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