Rixos Premium Saadiyat Island 5 stars

Customer review rating (ALL Rating) 4.8/5 1,376 reviews

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Saadiyat Island, 51249 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • Ultra All Inclusive

  • Fine sandy beach front

  • Wave pool & waterpark for children

  • Villas with private pool

  • Beach front with Spa and Turkish Hammam

Our accommodation(s)

Hotel location

Rixos Premium Saadiyat Island

Saadiyat Island
51249 ABU DHABI
United Arab Emirates

GPS:24.542985, 54.433157

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,376 reviews

TripAdvisor Rating  4.5/5  4,243 reviews

Certificate of excellence 2023

Extremely Disappointing Experience – Zero Customer Service and Absurd Policies

TripAdvisor rating 1.0/5

Nargiz G TripAdvisor review

We had friends visiting from London who were staying at the hotel, and I came with my two daughters to meet them for a couple of hours. Arriving at 2:30 PM, we simply wanted to have lunch together but were told the main restaurant by the pool wasn’t accessible to external guests. Instead, we were offered AED 1099 per person for a full-day pass, despite only planning to stay for two hours. Our requests for flexibility—given our friends had three rooms booked—and our willingness to pay for lunch and reduced fees for the children were dismissed. The staff were inflexible, dismissive, and borderline rude. Eventually, they came back with an absurd offer: AED 1500 for my daughters to use the pool for one hour. Having traveled two hours to see their friends, I had no choice but to accept. However, I was then charged AED 1640 because they claimed they couldn’t process the reduced payment. Adding to this, my husband and his 85yr grandma, who came to pick us up, were told they could only have tea in the lobby if they spent AED 500 per person! Frustrated, we left and went to the Park Hyatt next door, where we were warmly welcomed and enjoyed a lovely lunch and tea without unnecessary drama. As a long-time loyal Rixos customer, who stayed at Rixos in multiple locations for years, I was shocked by this experience. The lack of respect and basic hospitality was appalling. This has ensured I will never return to a Rixos property again. Rixos, it’s time to seriously review your policies. They are not only unfit for purpose but also alienating loyal customers. You’ve lost me as a client forever.

Amazing

TripAdvisor rating 5.0/5

steve h TripAdvisor review

Just returned from an 8 night stay at Rixos , had a amazing time, staff were all very friendly and a special mention to Dona who delt with our request professionally .The food in the a la cart restaurants was excellent, would highly recommend this hotel

Dear Guest J6516BPsteveh, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an amazing time during your stay. We are especially pleased that Dona was able to assist with your request professionally. We are also delighted that you enjoyed the food at our à la carte restaurants. It means a lot to us that you had a memorable experience, and we hope to welcome you back in the future! Best regards, Burcak Orak General Manager

Had a great time

TripAdvisor rating 5.0/5

vacationgirl001 TripAdvisor review

We really did have a great time at the hotel. From check in to leaving. The reception staff were really very helpful and explained everything to us. We arrived early and our room was not ready but this was not a problem we just enjoyed our time until the room was available. We had booked 12 nights in a sea view room and it was great - we were on the 5th floor so had a fab view. The room was very well maintained and it was fun to get back each day to see my next towel animal. Our room attendant was amazing and the room was very well kept. As we were there for 12 nights we were allowed to use the a la carte restaurant 6 times and had no problem booking any of them - the booking staff were excellent. All the restaurants were so good and it was fun in the Greek restaurant when they did the plate smashing - all the children in the restaurant had a great time. The buffet was also good - there was always something good to eat. We also ate at the Peoples restaurant at lunchtime and that was really nice and a good choice. We really liked the idea of whatever restaurant you ate in there was some one singing - it was a nice touch. The bar outside in the evening where the main entertainment could get busy but you could usually get a seat. The only one thing I would say is the entertainment did not start until 2115 and it might have been nice to start a bit earlier so around 2030. There were a lot of children in the hotel when we were there but they were mostly well behaved and just enjoying themselves. The pool area was really good and they chap looking after the towels and beds could not have been more helpful as were the waiting staff who wizzed around on roller blades. The beach was equally well maintained and its great to get a drink so quickly from the staff as soon as you pressed the button there was someone there We had a fab relaxing 12 nights and would like to say a big thank you to all the staff for making our stay so enjoyable.

Dear Vacationgir001, Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that you had such a great time during your 12-night stay. It’s always our goal to provide exceptional service, and we’re glad that from check-in to check-out, everything met your expectations. We’re so pleased to hear you enjoyed the sea view room on the 5th floor, the towel animals, and the attentive service from your room attendant. It's great to know that you also had a great experience at our a la carte and buffet restaurants, and that you enjoyed the fun moments, like the plate smashing at the Greek restaurant! The live singing is a special touch, and we’re glad you appreciated it. We also appreciate your feedback regarding the entertainment schedule. We’ll certainly consider starting the evening entertainment a bit earlier for the convenience of our guests. It’s fantastic to hear that you found the pool area, beach, and all our staff to be welcoming and helpful. We’re particularly proud of our team, and I’ll be sure to pass your kind words along to the staff, especially those at the pool, beach, and the towel service team. Thank you once again for choosing to stay with us. We hope to welcome you back for another relaxing and enjoyable stay in the future! Warm regards, Burcak Orak General Manager

Fabulous trip at a perfect hotel

TripAdvisor rating 5.0/5

mrsjsp TripAdvisor review

A mini break away from UK winter A fabulous hotel Excellent staff Rooms very comfortable Lovely pool Gym well equipped Restaurants offered a great selection of fresh food Evening entertainment was an added bonus Would thoroughly and wholeheartedly recommend to anyone taking a break in UAE

Dear mrsjsp, Thank you for your amazing review! We’re delighted you had a fabulous trip and enjoyed our hotel, facilities, and staff. Your recommendation means a lot to us, and we look forward to welcoming you back for another great stay! Warm regards, Burcak Orak General Manger

Great !!!

TripAdvisor rating 5.0/5

Fjolla H TripAdvisor review

Usually you need to reserve but even without reservation they were so kind to accept me tonight. Very delicious food and very friendly staff , highly recommended, thank you! Looking forward to seeing you soon again! Merry Xmas & happy new year!

Dear fjollah653, Thank you for your kind words! We're so glad you enjoyed the food and service. It was a pleasure having you, and we look forward to welcoming you again soon. Merry Christmas and Happy New Year!" Warm Regards, Burcak Orak General Manger

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Other web-users rate our hotel

  • 485 reviews 9.1/10 Location
  • 936 reviews 9.2/10 Room
  • 2,134 reviews 9.3/10 Service
  • 27 reviews 9.5/10 WiFi
  • 1,290 reviews 9/10 Food
  • 764 reviews 9.3/10 Amenities
  • 583 reviews 9.7/10 Beach
  • 533 reviews 9.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.