Sofitel Cairo Downtown Nile 5 stars

Customer review rating (ALL Rating) 4.3/5 936 reviews

Sofitel Cairo Downtown Nile - Image 1
Sofitel Cairo Downtown Nile - Image 2
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Sofitel Cairo Downtown Nile - Image 4
1191 Nile Corniche, Souq Al Asr Bulaq, PO BOX 2044, 11221 CAIRO, Egypt

Description

Hotel extras

  • Located on the Nile Promenade with easy access to main landmarks

  • Rooms and suites with balconies and Nile views

  • Outdoor swimming pool and on-site Sofitel Spa

  • Club Millésime on the 22nd floor and 4 dining venues

  • Preferred destination for conferences and events, with cutting-edge tech

Our accommodation(s)

Hotel location

Sofitel Cairo Downtown Nile

1191 Nile Corniche, Souq Al Asr Bulaq, PO BOX 2044
11221 CAIRO
Egypt

GPS:30.06577, 31.22775

Telephone
Fax +2000000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  936 reviews

Customer review rating 4.0/5

William Y. Y. T. Solo - Confirmed reviews ALL

I think the hotel is outdated. Need a full refurbishment. I would not choose this hotel if I have to return to Cairo. All staff were very professional and helpful

Bonjour Valued Guest, First of all thank you for your comment, the Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. Rest assured that your constructive comments relevant to the hotel rooms condition will be shared with the Director of Housekeeping & Director of Engineering for review. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Director of Guest Experience

Customer review rating 5.0/5

Raymond A. A. Couples - Confirmed reviews ALL

The warm greeting and professionalism, received from the reception staff complemented by the outstanding Youssouf - who is a credit to Sofitel - made a great start to our stay. Breakfast in the exec lounge was superb, the beautiful views over the Nile matched by a wonderful selection of both a la carte and buffet options only bettered by the exceptional service from Abdel Kady and his team. Their attention to detail was remarkable even remembering, without prompt, how many teabags and what juices we liked. Ahmed could not do enough for us, his hard work, genuine attentive nature and enthusiasm to deliver exceptional service did not go unnoticed as we popped onto the Exec bar balcony to take in the Cairo sunset. Finally and by no means last, the concierge team made us feel safe and welcome every day with a special mention going out to Mazen a great ambassador for Sofitel with infectious smile and warm nature. This was our second stay at this hotel and I can’t believe it would be possible to top our first but you did!

Dear Valued Guest, It was a pleasure to have the chance to host your goodself during your recent stay I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Downtown Nile. Your high rating & commendation words will be influential to further exceed your expectation on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Director of Guest Experience

Customer review rating 4.5/5

Sarah J. O. Couples - Confirmed reviews ALL

We had a wonderful 3-night stay in a club room on the top floor. The Club Millesime lounge and its staff are excellent, as is its food and beverage offering. The concierge team are most helpful and they arranged a super guide for a day out at Saqqara and Giza. There were one or two quirks in the room - safe and air con both had glitches, and smoking is clearly allowed in these rooms. The balcony furniture could also have done with a deep clean in between guests. The overall impression of the hotel, and particularly its staff, is very good nonetheless.

Bonjour Valued Guest, First of all we wish to sincerely thank you for choosing Sofitel Cairo Downtown Nile for your stay in Cairo. Rest assured that your constructive comments about the room cleanliness will be shared with the hotel’s Director of Housekeeping for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Director of Guest Experience

Customer review rating 2.0/5

Shaun A. A. Families - Confirmed reviews ALL

Wrong room allocated. We got smoking. Also black mould in shower and balcony unused due to it not being clean. Guest relations poor at best and have no authority, offered £40 refund which was refused. Total embarrassment and we have posted to this effect on booking.com. Given we had 2 suits we expected more.

Dear Valued Guest, First of all thank you for taking the time to share your experience following your recent stay at Sofitel Cairo Downtown Nile, our team as well as the hotel management will be looking forward to your next visit. Please accept our apology, rest assured that we have taken into consideration your comments regarding your room experience, rest assured that your comments have been shared with the concerned department head for investigation and improvement. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Iman El Gabaly Director of Guest Experience

Customer review rating 5.0/5

Daniel J. B. Families - Confirmed reviews ALL

We enjoyed our stay here - everyone from the hotel we interacted with was friendly, attentive and did a fantastic job. The hotel room leaked noise from the busy road outside, but I don’t think any hotel with a Nile view would not have the problem. There was a couple of nights during our stay when an outdoors wedding was very loud quite late into the night and we didn’t enjoy that, but also it’s understandable that a hotel as beautiful as this will be hosting functions like that.

Dear Valued Guest, First of all thank you for taking the time to share your experience following your recent stay at Sofitel Cairo Downtown Nile, our team as well as the hotel management will be looking forward to your next visit. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Iman El Gabaly Director of Guest Experience

Other web-users rate our hotel

  • 715 reviews 9.2/10 Location
  • 1,425 reviews 8.6/10 Room
  • 3,504 reviews 9.1/10 Service
  • 10 reviews 9.4/10 WiFi
  • 674 reviews 8.3/10 Cleanliness
  • 659 reviews 9/10 Food
  • 528 reviews 9.4/10 Breakfast
  • 504 reviews 8.7/10 Vibe

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