Sofitel Cairo Downtown Nile 5 stars

Customer review rating (ALL Rating) 3.5/5 33 reviews

Sofitel Cairo Downtown Nile - Image 1
Sofitel Cairo Downtown Nile - Image 2
Sofitel Cairo Downtown Nile - Image 3
Sofitel Cairo Downtown Nile - Image 4

Description

Hotel extras

  • Located on the Nile Promenade with easy access to main landmarks

  • Rooms and suites with balconies and Nile views

  • Outdoor swimming pool and on-site Sofitel Spa

  • Club Millésime on the 22nd floor and 4 dining venues

  • Preferred destination for conferences and events, with cutting-edge tech

Our accommodation(s)

Hotel location

Sofitel Cairo Downtown Nile

1191 Nile Corniche, Souq Al Asr Bulaq, PO BOX 2044
11221 CAIRO
Egypt

GPS:30.06577, 31.22775

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  33 reviews

Customer review rating 0.5/5

Aseel Solo - Confirmed reviews ALL

I wont stay again Ot wasn’t as expected There is amount of 100 dollar was taken from me in the reception and they promise ti return @ till now i am waiting fter sending more than email with wrong and unprofessional response

Dear Valued Guest, This is just a short note to thank you for taking the time to fill your after-stay survey and sharing with us your experience. We have taken into consideration your comment regarding outstanding balance of the US$ 100, rest assured that we have forwarded your comment to the Director of Front Office who will investigate your reporting and do all necessary rectifications. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo Downtown Nile. Sincerely, Iman El Gabaly Director Guest Experience

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Five restaurants are featured. Only two were available at any given time, including Solana’s $50 buffet option! Numerous requests to repair room safe. Traveling companions requested repair of leaking bathtub. Nothing “5 Star” about this hotel.

Dear Valued Guest, This is just a short note to thank you for taking the time to fill your after stay survey and sharing with us your experience. We have taken into consideration your comment regarding your room leaking bathtub please accept our sincerest apologist. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo Downtown Nile. Sincerely, Iman El Gabaly Director Guest Experience

Stay was fine

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Staff was very attentive, and was very pleased with my stay. The room’s air conditioning was not working for 24 hours and had to ask 4 times to have someone look at it. Otherwise atmosphere was lacking, the hotel seemed rather empty.

Dear Valued Guest, This is just a short note to thank you for taking the time to fill your after stay survey and sharing with us your experience. We have taken into consideration your comment regarding your room Air conditioning, please accept our sincerest apologist. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo Downtown Nile. Sincerely, Iman El Gabaly Director Guest Experience

Lovely property but service just doesn’t hit the mark

Customer review rating 1.0/5

Reece L. Business - Confirmed reviews ALL

Lovely property but staff other than front desk staff are loud, poorly trained and are inconsistent in their service delivery. Staff also speak inadequate English for a 5 star hôtel leading to confusion and poor service.

Dear Valued Guest, It was our pleasure having the chance to have you with us. Rest assured that your constructive comments were passed over to all concerned for rectifications. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Director of Guest Experience

This was the most unsatisfied stay during my stay at Sofitel worldwide

Customer review rating 0.5/5

Tk Business - Confirmed reviews ALL

Check in took more than 30 min Incompetent Front office team, after 30 min I was swarmed arround 3 senior manager... later on, a courtesy plate was delivered to my room, unfortuneatly with plenty of fingerprints on it - discusting -I've asked to take it back During night time, there where a stady noice, something hitting on the wall outside let into a fully uncomfortable sleep

Dear Valued Guest, This is just a short note to thank you for taking the time to fill your after stay survey and sharing with us your experience. We have taken into consideration your comment regarding your check-in, together with the your comment about the in room amenities, please accept our sincerest apologist. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcoming you back at Sofitel Cairo Downtown Nile. Sincerely, Iman El Gabaly Director Guest Experience

Other web-users rate our hotel

  • 121 reviews 9.5/10 Location
  • 184 reviews 7.7/10 Room
  • 446 reviews 8.4/10 Service
  • 126 reviews 9.8/10 Food
  • 112 reviews 8.6/10 Vibe
  • 76 reviews 6.2/10 Cleanliness
  • 65 reviews 5.2/10 Comfort
  • 35 reviews 9.2/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Cairo