Sofitel Cairo Downtown Nile 5 stars

Customer review rating (ALL Rating) 4.4/5 1,106 reviews

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Sofitel Cairo Downtown Nile - Image 1
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Sofitel Cairo Downtown Nile - Image 4
1191 Nile Corniche, Souq Al Asr Bulaq, PO BOX 2044, 11221 CAIRO, Egypt

Description

Hotel extras

  • Located on the Nile Promenade with easy access to main landmarks

  • Rooms and suites with balconies and Nile views

  • Outdoor swimming pool and on-site Sofitel Spa

  • Club Millésime on the 22nd floor and 4 dining venues

  • Preferred destination for conferences and events, with cutting-edge tech

Our accommodation(s)

Hotel location

Sofitel Cairo Downtown Nile

1191 Nile Corniche, Souq Al Asr Bulaq, PO BOX 2044
11221 CAIRO
Egypt

GPS:30.06577, 31.22775

Telephone
Fax +2000000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,106 reviews

Customer review rating 0.5/5

Reham A. H. A. Friends - Confirmed reviews ALL

Housekeeping service was disappointing, as my room was often not cleaned when I returned. In addition, the service was very slow and lacked prompt attention to guest requests.

Dear Valued Guest, Thank you very much for your feedback on your stay at Sofitel Cairo Downtown Nile. We take our customer feedback of utmost importance, at Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is indeed a concern that you feel the service offered was not up to its usual fine standards. We will of course take this very seriously and rectify the shortfalls. Rest assured that the hotel management had taken your constructive comments very seriously and that it is communicated with the concerned department heads to further investigate the matter and to take the necessary appropriate corrective actions to eliminate this issue. Your feedback will be influential in improving your experience for your next stay. We look forward to welcoming you back to the “Jewel of the Downtown Cairo” in the near future, assuring you that we will spare no effort to make your stay with us a most memorable and enjoyable one. Sincerely Yours, Iman El Gabaly Director of Guest Experience

Customer review rating 4.0/5

M. H. M. S. Couples - Confirmed reviews ALL

Wet food team

Bonjour Valued Guest, Just a short note to sincerely thank you for your nice comment, the Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Director of Guest Experience

Customer review rating 2.0/5

Shereen A. A. A. Friends - Confirmed reviews ALL

Mr. Mahmoud & Mr. Emad are very polite, friendly, and helpful. However, the room cleaning service is not up to the expected standard, as the same requests need to be followed up on almost daily. In addition, streaming platforms such as Shahid and Netflix could be considered and installed on the TVs to enhance the guest experience.

Bonjour Valued Guest, First of all thank you for your comment, the Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. Rest assured that your constructive comments relevant to the hotel room cleanliness will be shared with the Director of Housekeeping for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Director of Guest Experience

Customer review rating 2.0/5

Charles W. R. Families - Confirmed reviews ALL

The hotel was nice but the staff was too aggressive. The person who cleaned the rooms was always there when we returned to the room. In fact they made comments about our personal belongings and asked to come inside our room to speak with us. I know tipping is expected but this was creepy.

Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention. Rest assured that your constructive comment is shared with the Director of Housekeeping and the People & Culture management for investigation and apply the appropriate disciplinary action against those who caused your dissatisfaction. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Director of Guest Experience

Customer review rating 5.0/5

Wafa J. Couples - Confirmed reviews ALL

it is the best experience we have ever had in Cairo. Best hotel. service, location, breakfast, entertainment. We loved the restaurants and adding the daily entertainment helped save lot of time travelling elsewhere. staff and cleanliness was high standard. the Nile view from the room was amazing day and night. the hotel had everything we need. it was quite although it was full. I loved the breakfast and the food service. everyone was very friendly. If I go back again I will go to the same hotel.

Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments. Rest assured that your detailed comments and the hotel’s services commendation will be shared with the team for them to know that hard work pays off. Once again THANK YOU. Sincerely yours, Iman El Gabaly Director of Guest Experience

Other web-users rate our hotel

  • 767 reviews 9.1/10 Location
  • 1,519 reviews 8.8/10 Room
  • 3,740 reviews 9.1/10 Service
  • 10 reviews 8.9/10 WiFi
  • 721 reviews 8.4/10 Cleanliness
  • 719 reviews 9.1/10 Food
  • 563 reviews 8.7/10 Vibe
  • 555 reviews 9.3/10 Breakfast

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