Sofitel Cairo Downtown Nile 5 stars

Customer review rating (ALL Rating) 4.2/5 756 reviews

Sofitel Cairo Downtown Nile - Image 1
Sofitel Cairo Downtown Nile - Image 2
Sofitel Cairo Downtown Nile - Image 3
Sofitel Cairo Downtown Nile - Image 4

Description

Hotel extras

  • Located on the Nile Promenade with easy access to main landmarks

  • Rooms and suites with balconies and Nile views

  • Outdoor swimming pool and on-site Sofitel Spa

  • Club Millésime on the 22nd floor and 4 dining venues

  • Preferred destination for conferences and events, with cutting-edge tech

Our accommodation(s)

Hotel location

Sofitel Cairo Downtown Nile

1191 Nile Corniche, Souq Al Asr Bulaq, PO BOX 2044
11221 CAIRO
Egypt

GPS:30.06577, 31.22775

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  756 reviews

Customer review rating 4.5/5

Sheena L. H. Couples - Confirmed reviews ALL

Really great, helpful friendly staff.

Dear Valued Guest, I would like to thank you most sincerely for taking the time to write to us. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. Please rest assured that your thanks would be conveyed to all staff concerned. We all look forward to welcoming you back to Sofitel Cairo Downtown Nile in the near future. Sincerely yours, Iman El Gabaly Director of Guest Experience

Customer review rating 4.5/5

Kabeer C. Families - Confirmed reviews ALL

We really enjoyed our stay at your hotel. Everything was good.

Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Director of Guest Experience

Customer review rating 4.5/5

David A. N. Business - Confirmed reviews ALL

Nice room, excellent cleaning service and friendly staff

Bonjour Valued Guest, Just a short note to sincerely thank you for your comment, the Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Director of Guest Experience

Customer review rating 1.5/5

Khalifa A. M. Families - Confirmed reviews ALL

The staff were extremely rude and unprofessional, the service was incredibly slow, and they were unbearably exploitative. I had a private nurse from the hospital where I was treated, but the hotel insisted I deal with the hotel doctor without any clear reason.

Dear Valued Guest, Thank you very much for your feedback on your stay at Sofitel Cairo Downtown Nile. We take our customer feedback of utmost importance, at Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is indeed a concern that you feel the service offered was not up to its usual fine standards. We will of course take this very seriously and rectify the shortfalls. Rest assured that the hotel management had taken your constructive comments very seriously and that it is communicated with the concerned department heads to further investigate the matter and to take the necessary appropriate corrective actions to eliminate this issue. We wish to inform you that we do not allow any person not registered in the guest rooms to enter the room and in your case we offered the hotel doctor as we have a an inhouse doctor totally dedicated to serve our guests. Your feedback will be influential in improving your experience for your next stay. We look forward to welcoming you back to the “Jewel of the Downtown Cairo” in the near future, assuring you that we will spare no effort to make your stay with us a most memorable and enjoyable one. Sincerely Yours, Iman El Gabaly Director of Guest Experience

Customer review rating 4.5/5

Slawomir J. K. Couples - Confirmed reviews ALL

I really enjoyed stay, the room was comfortable, staff very helpful and it was good stay

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such high ratings from our distinguished guests, as it truly serves as a motivational factor in striving to achieve excellence. Thank you for making Sofitel Cairo Downtown Nile your choice. We look forward to welcome you back soon! Magnifique Regards, Iman El Gabaly Director of Guest Experience

Other web-users rate our hotel

  • 624 reviews 9.1/10 Location
  • 1,235 reviews 8.7/10 Room
  • 3,182 reviews 9/10 Service
  • 10 reviews 9.2/10 WiFi
  • 600 reviews 8.6/10 Cleanliness
  • 565 reviews 9.1/10 Food
  • 453 reviews 9.4/10 Breakfast
  • 439 reviews 8.7/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Cairo