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Fairmont Nile City 5 stars

Customer review rating 4.5/5 4,188 reviews

ALLSAFE approved hotel

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Fairmont Nile City
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+ 21 Services

Hotel extras

  • Labeled ALLSAFE

  • Ideal Nile-side location in the heart of the c ity, minutes from popular attractions

  • Rooftop pool with panoramic views of the Nile, the Pyramids of Giza and the Cairo skyline

  • Full service spa with elegant sauna, steam roo m and a private hammam for body treatments

  • 11 state-of-the-art meeting rooms, including a ballroom with a huge terrace

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Catering
  • 5 Restaurant(s)
  • 4 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Fairmont Nile City

Nile City Towers 2005 B
Corniche El Nil
Ramlet Beaulac
2466 cairo
egypt

Tel: +20224619494

Fax: (+20)224619595

Check-in from 15h00

Check out up to 12h00

  • FAIRMONT NILE CITY :  Cairo Airport Bu Nile Bus Station

  • By plane

    CAIRO INTERNATIONAL AIRPORT At 21km / 13 miles

GPS :30.072166, 31.227868

Our accommodation(s)

Featuring art deco touches, the 542 elegant rooms and suites at our luxury hotel in Cairo pamper you with Egyptian cotton bedding and rain showers. Interactive TVs offer movies, games and music - if you can tear yourself away from the Nile or city views. All luxury accommodations offer generous comfort and are complemented by stunning views of the river Nile or the city.

Fairmont King NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont King SK

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Double Dbl NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Double Dbl SM

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe King NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe King SM

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Double Dbl NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Double Dbl SM

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Premier Dbl NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Premier Dbl SM

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Premier King NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Premier King SM

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Nile King NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Nile King SM

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Nile Double Dbl NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Nile Double Dbl SM

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Nile Premier Dbl NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Nile Premier Dbl SM

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Nile Premier King NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Nile Premier King SM

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Signature King NS

Accessible room
  • Max. number of persons: 2
  • Area: From 56 m² / 603 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Signature King SM

Accessible room
  • Max. number of persons: 2
  • Area: From 56 m² / 603 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Signature Double Dbl NS

Accessible room
  • Max. number of persons: 2
  • Area: From 56 m² / 603 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Signature Kg NS Parlour

Accessible room
  • Max. number of persons: 2
  • Area: From 56 m² / 603 sq ft
  • Views: River side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Signature Double Dbl SK

Accessible room
  • Max. number of persons: 2
  • Area: From 56 m² / 603 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold King NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold King SM

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Double Dbl NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Dbl SM

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Nile King NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Nile King SM

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Nile Dbl Dbl NS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Nile Dbl Dbl SK

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Signature King NS Floor 14-16

  • Max. number of persons: 2
  • Area: From 56 m² / 603 sq ft
  • Views: River side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Fairmont Gold Signature Dbl Dbl NS Floor 14-16

  • Max. number of persons: 2
  • Area: From 56 m² / 603 sq ft
  • Views: River side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

SAIGON RESTAURANT & LOUNGE

Type of cuisine: Thematic cuisine

Fairmont Nile City's signature restaurant offers a wide range of Asian-fusion delicacies with a modern twist, guaranteeing a supreme culinary journey. The lush lounge area is the perfect spot for an intimate drink with the best of live entertainment.

Dinner

18:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'Uliveto Italian Restaurant

Type of cuisine: Italian

L'Uliveto brings authentic, local Italian cuisine to Cairo. The all-day dining venue starts with a lavish breakfast buffet turning into an elegant and stylish lunch and dinner spot. Guests can enjoy signature cocktails and music at the trendy bar area.

BAB EL NIL

Type of cuisine: Regional

Bab El Nil provides both an indoor and an outdoor experience full of colors as you enjoy our signature Middle Eastern dishes, the best of daily live entertainment, an extensive array of shisha flavors and infinity views of the river Nile.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 03:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE DELI

Type of cuisine: International

Located in the Nile City Towers mall, The Deli offers guests freshly baked goods, sandwiches, salads, hot items and desserts along with various beverages, ideal for those looking for a hearty meal or a quick bite.

ONYX LOUNGE

Type of cuisine: International

Located in the lobby, the lounge serves as a continental breakfast venue in the morning, Cairo's favorite afternoon spot, featuring specialty coffee, our signature Fairmont LOT 35 tea, light snacks & desserts along with live entertainment in the evening.

Saigon Lounge

Non contractual photo

Saigon Lounge is the perfect location for an intimate get-together while enjoying some of the city's best live entertainment. Renowned for its award-winning cocktails and bites, enjoy panoramic Nile views amidst our stylish, Art Deco atmosphere.

CHAMPAGNE BAR

Non contractual photo

Champagne Bar offers a selection of delicacies and a wide range of champagnes, wines, and cocktails, making it the perfect spot for a relaxed, social get-together. The luxurious lounge offers an unmatched cozy ambiance.

L'Uliveto Bar

Non contractual photo

The ideal spot for a hip night out, the trendy L'Uliveto bar comes alive after sunset, pairing delicious Italian bites with signature cocktails and mocktails, along with an impressive list of premium wines.

SKY POOL

Non contractual photo

Located on the twenty-fifth floor, the pool and restaurant area offers a panorama of Cairo's skyline in addition to stunning views of the river Nile; the perfect destination to enjoy the sun setting into the river Nile while relaxing by the pool.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 482 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Fairmont Nile City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,188 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,038 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Wonderful Stay

Customer review rating 5.0/5

Justin Couples - 08/04/2021 Confirmed reviews ALL

Great experience from start to finish. Staff was lovely and extremely helpful and accommodating, especially the few people we met working concierge. From making reservations to setting up in-room PCR tests, there was no request big or small and each of them were carried out with a smile!

It was good but really great at the end of my trip because they gave me a suite.

Customer review rating 4.5/5

Mawaheb Solo - 01/04/2021 Confirmed reviews ALL

The manager was very attentive to help solve problems.

Dear Mawaheb B., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Good stay as usual

Customer review rating 5.0/5

Mohamed S. Business - 30/03/2021 Confirmed reviews ALL

I love the stay at Fairmont.

Dear Mohamed S., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.5/5

Tamer H. E. S. Families - 30/03/2021 Confirmed reviews ALL

chech in was great accomodation excellent breakfast was extreamly bad because of the waiters working in the dining room and their bad atitude

Dear Tamer H., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

A. Business - 29/03/2021 Confirmed reviews ALL

First when we checked in the reception asked for tips which I got shocked he said lock after me I give you nice room second thing we stayed 4 extra nights we want out when we come back some one was in front of the room ask us for the payment we say okay give us some time the reception called us more than 5 times asking for payment and they had credit card as Guarantor

Dear Nadir A., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A wonderful short stay

TripAdvisor rating 5.0/5

Eslam G Business - 27/03/2021 TripAdvisor review

It was an excellent stay,the hotel was extremely clean,extremely friendly and extremely welcoming. Can't wait for my next stay. Breakfast was fresh with many varieties, restaurant was supper clean ,team were amazing

Dear valued guest, Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences. We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided. Looking forward to welcoming you back again in the near future! Best regards, Fairmont Nile City team
Customer review rating 4.5/5

Hatim Couples - 20/03/2021 Confirmed reviews ALL

Mostly it was wonderful experience for me and my wife. However, there were problems with some staff members, but the managers tried to please us by sending coffee maker to us, and apologize to us. Most of the Staff were professional and friendly. There is one incident where me and wife were heading to lobby to ask questions What are the best transportations to visit the pyramids? While we reach the front desk, the lobby attendant "ENGY" was her name asked my wife if I was harassing her? I was shocked! My wife simply said that I'm her husband, and we are just here to ask questions. Without even apologizing to me, she answered out questions with a fake smile. I would describe the lobby attendant "ENGY" as rude and unprofessional. I do understand harassing is a serious issue, but there some signs should have given "ENGY" I wasn't "harassing" my wife. The first one, I was walking with my wife. The second one, if I was "harassing" my wife, my wife would have said something, she didn't need her help. I think the lobby attendant "ENGY" needs more training on how to treat clients with utmost respect! There is another incident from "ENGY". When we were checking out, one of the door attendant took care of our luggage while we were in the lobby checking out. I assumed the luggage was outside waiting for us, me and my wife went outside to see our luggage we couldn't find it. I went back to the lobby to ask about our luggage, and there that lobby attendant "ENGY". I didn't even wan to talk to her but asked if I needed something. I asked where our luggage, she said it was outside now. I went back to find out that it is not outside. It came after 5 minutes. My issue with "ENGY" that she didn't even try find out where our luggage, any lobby attendant would at least picked up the phone and asked who ever picked our luggage where it is? I don't understand who hired her to do that job!

Dear Hatim M., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Treated badly at sigon (sushi restaurant)

Customer review rating 2.5/5

Hussein E. Couples - 18/03/2021 Confirmed reviews ALL

I was treated in a very respectable manner while checking in but at night at the sushi restaurant they refused to apply discount as an all member and made me pay full price and the manager was very rude about it and when i requested to see why he refused to apply my discount he kept making excuses and this really ruined my stay making me leave a day earlier.

Dear Hussien E., Thank you for taking the time to tell us about your experience at the Fairmont Nile City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perfect

Customer review rating 5.0/5

Mayar H. Families - 18/03/2021 Confirmed reviews ALL

Great in all aspects

Dear Mayar H., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel. Period.

Customer review rating 5.0/5

Katherine H. Friends - 18/03/2021 Confirmed reviews ALL

From start to finish, everything was wonderful!!! One thing you need to know about Egypt in general is that people smoke here, but the hotel has such a good ventilation system, that you'd never know it. The ashtrays are cleaned out often, and a nice F (for Fairmont, of course) is raked through their sand. The hotel perimeter and lobby are extremely well taken care of. The entry platform outside, for example, is buffed so you'll never see any trash or dirt, and it is a busy area, because the hotel has several restaurants and a night club. As a welcome present to Egypt (it was my and my friend's first time here), our room was upgraded to a suite for our entire stay at no extra charge. The front desk and concierge staff are very professional, knowledgeable, and pleasant. Christen at the concierge desk especially stands out with very informative and on-point insights. She arranged our daily tours with the best guide, Andrew (who offered thorough historical as well as some local information about every place we visited; and took pictures for us), and the best driver, Mohammed (with over 100K on the odometer, his car looks brand new inside and out, and all our excursions occurred without a single incident -- make sure you ask for the Toyota!). Mohammed doesn't speak much English, but both he and Andrew joined us for lunch a couple of times (our treat), and Andrew makes for a pleasant company. Breakfasts aren't included in the price, but they are worth paying a little extra for. The food selection is amazing, and consists mainly of Egyptian dishes. Coming from New York where many cuisines are widely available, I've never had the pleasure to experience Egyptian food before, and as such, my taste buds were very happy! Food is important to Egyptians, and it's reflected in their cooking. (I'm starting to think I might be Egyptian! :-D) Our server, Peter was very attentive -- we never had to look for him, but he never hovered; he anticipated our every need, AND... each day, he topped my cappuccino with a new design (e.g. heart). There is, of course, 24-hr room service (menu is available through a QR code), and upon placing our order, we were informed of its estimated arrival time. Everything arrived hot and tastefully displayed. The hallways are vacuumed often, the rooms are cleaned well, and small items we left on tables were placed on tissue "stars," which made us feel like stars too! It was a very pleasant touch. All the services were seamless, and the staff never disturbed us. I can't thank everybody enough for making my dream vacation a dream come true. I just hope I tipped everyone well enough as a token of my gratitude. Next stop: Luxor!

Dear Katherine H., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing

Customer review rating 5.0/5

Amira M. Families - 18/03/2021 Confirmed reviews ALL

I really lived the service and the cleanliness and the variety of the buffet the only think i didnt like was the load music from the oriental restaurant at 3:00 am

Dear Amira m., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.0/5

Azza M. Business - 11/03/2021 Confirmed reviews ALL

very comfortable, friendly staff and easy to deal with, very comfortable, great breakfast

Dear Azza Mohamed M., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A very well short lived stay

Customer review rating 5.0/5

Mahmoud Business - 05/03/2021 Confirmed reviews ALL

Good customer service. Well helpful snd polite staff.

Dear Mahmoud Kamal A., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It's great

Customer review rating 4.0/5

Wael S. Families - 04/03/2021 Confirmed reviews ALL

I will repeat the visit to you again

Dear Wael A., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect stay

Customer review rating 5.0/5

Mostafa E. Couples - 02/03/2021 Confirmed reviews ALL

The kind of service and hospitality anyone needs, with extra mile

Dear Mostafa e., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect stay

Customer review rating 5.0/5

Osama A. N. Business - 26/02/2021 Confirmed reviews ALL

it was perfect stay start from the airport pick up till the day I checked out The front desk staff were super professional and helpful I made a booking for meeting room during my stay and everything was done perfectly and arranged by Sara Ghali Thank you so much Fairmont Nile hotel team

Dear Osama A., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Housekeeping staff very rude

Customer review rating 3.0/5

F. Y. Couples - 26/02/2021 Confirmed reviews ALL

Usually in any Muslim country hotels they have their own policy which you expect women with Niqhap very Strict and don’t want anyone to see their body’s and faces without hijab or nighab. I’ve had this problem I went out to get some stuff from shop next minute one of their stupid staff just went in room while my wife was inside luckily she wasn’t in shower or path only had no hijab on. That’s very disrespectful though I’ve told them before no housekeeping unless if we out the hotel. I feel disappointed from this experience I had.

Dear F. Fahmi, Thank you for taking the time to tell us about your experience at the Fairmont Nile City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice room, excellent service at vip lounge, slow service at Saigon

Customer review rating 3.5/5

Heidi A. S. Couples - 25/02/2021 Confirmed reviews ALL

Well I liked the signature room so much, and service at vip lounge , food at breakfast was delicious and service was good but there are some negatives: 1- COVID-19 precautions at breakfast were not enough the restaurant was crowded and with little airing plus guests must always wear their masks near the buffet which didn’t happen. 2- I liked my room but didn’t like the noisy phone outside it which woke us up super early. 3- Saigon dinner’s menu wasn’t the same as the one was sent by email. Service was so slow. So much time between courses.

Dear Haidy A., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.0/5

Tamer E. B. Couples - 25/02/2021 Confirmed reviews ALL

This is the first time that I came to fairmont, we were 6 couples and we met mr / amr Aziz at reception and he made our reservation and this was our first impression about fairmont , he was very friendly and helpful and very patiant with us bc we came from alexandriaaa and we have a long trip and we were so tired he’s always smiling and talkative person and he gave each couple what he need exaclyyy and we make the membership wz fairmont hotel and he stayed with us like 45 min on the counter and at the end he told us that HE IS THE MANAGER not a receptionist:)))) i hope that all the receptionists in Egypt have his spirit and smiling and always be helpful with guest like him and thx fairmont GM THAT HIRED HIM he’s a professional, his attitude with us make us feeel we r home :) room are fancy , breakfast is nice , view is very good

Dear Tamer E., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 3.5/5

Mohamed A. M. D. Couples - 23/02/2021 Confirmed reviews ALL

Food variety was very poor

Dear Mohamed D., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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