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Fairmont Nile City 5 stars

Customer review rating 4.5/5 4,061 reviews
Fairmont Nile City
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Hotel extras

  • Executive Floors

  • Nile Views

  • Rooftop Sky Pool

  • Accessible Rooms

  • Willow Stream Spa & Fitness Center

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Catering
  • 5 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Fairmont Nile City

Nile City Towers 2005 B
Corniche El Nil
Ramlet Beaulac
2466
cairo
egypt

Tel: +20224619494

Fax: (+20)224619595

Contact email

Check-in from 15h00

Check out up to 12h00

  • FAIRMONT NILE CITY :  Cairo Airport Bu Nile Bus Station

  • By plane

    CAIRO INTERNATIONAL AIRPORT At 21km / 13 miles

GPS :30.072166, 31.227868

Our accommodations

Art Deco and contemporary style come together to provide timeless elegance and sophistication as reflected throughout the 542 guest rooms and suites. All luxury accommodations offer generous comfort and are complemented by stunning views of the river Nile or the city.

Fairmont King NS

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont King SK

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Double Dbl NS

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Double Dbl SM

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe King NS

  • Max. number of persons: 2
  • Area: From 33m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe King SM

  • Max. number of persons: 2
  • Area: From 33m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Double Dbl NS

  • Max. number of persons: 2
  • Area: From 33m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Double Dbl SM

  • Max. number of persons: 2
  • Area: From 33m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Premier Dbl NS

  • Max. number of persons: 2
  • Area: From 33m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Premier Dbl SM

  • Max. number of persons: 2
  • Area: From 33m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Premier King NS

  • Max. number of persons: 2
  • Area: From 33m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Premier King SM

  • Max. number of persons: 2
  • Area: From 33m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Nile King NS

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Nile King SM

  • Max. number of persons: 2
  • Area: From 33m²
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Nile Double Dbl NS

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Nile Double Dbl SM

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Nile Premier Dbl NS

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Nile Premier Dbl SM

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Nile Premier King NS

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Nile Premier King SM

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Fairmont Gold Signature King NS

  • Max. number of persons: 3
  • Area: From 56m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Fairmont Gold Signature King SM

  • Max. number of persons: 3
  • Area: From 56m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Fairmont Gold Signature Double Dbl NS

  • Max. number of persons: 3
  • Area: From 56m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Fairmont Gold Signature Kg NS Parlour

  • Max. number of persons: 3
  • Area: From 56m²
  • Views: River side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Fairmont Gold Signature Double Dbl SK

  • Max. number of persons: 3
  • Area: From 56m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold King NS

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold King SM

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold Double Dbl NS

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold Dbl SM

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold Nile King NS

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold Nile King SM

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold Nile Dbl Dbl NS

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold Nile Dbl Dbl SK

  • Max. number of persons: 2
  • Area: From 33m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold Signature King NS Floor 14-16

  • Max. number of persons: 3
  • Area: From 56m²
  • Views: River side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold Signature Dbl Dbl NS Floor 14-16

  • Max. number of persons: 3
  • Area: From 56m²
  • Views: River side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold Nile Suite King NS

  • Max. number of persons: 3
  • Area: From 102m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold Nile Suite King SK

  • Max. number of persons: 3
  • Area: From 102m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold View Suite King NS

  • Max. number of persons: 3
  • Area: From 75m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

Fairmont Gold View Suite King SK

  • Max. number of persons: 3
  • Area: From 75m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Gold View Suite King NS

  • Max. number of persons: 3
  • Area: From 75m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Gold View Suite King SM

  • Max. number of persons: 3
  • Area: From 75m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Gold Nile Suite King NS

  • Max. number of persons: 3
  • Area: From 102m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Gold Nile Suite King SM

  • Max. number of persons: 3
  • Area: From 102m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Diplomatic Suite

  • Max. number of persons: 3
  • Area: From 220m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Presidential Suite

  • Max. number of persons: 4
  • Area: From 330m²
  • Views: River side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

SAIGON RESTAURANT & LOUNGE

Type of cuisine: Thematic cuisine

Fairmont Nile City's signature restaurant offers a wide range of Asian-fusion delicacies with a modern twist, guaranteeing a supreme culinary journey. The lush lounge area is the perfect spot for an intimate drink with the best of live entertainment.

Dinner

18:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'Uliveto Italian Restaurant

Type of cuisine: Italian

L'Uliveto brings authentic, local Italian cuisine to Cairo. The all-day dining venue starts with a lavish breakfast buffet turning into an elegant and stylish lunch and dinner spot. Guests can enjoy signature cocktails and music at the trendy bar area.

BAB EL NIL

Type of cuisine: Regional

Bab El Nil provides both an indoor and an outdoor experience full of colors as you enjoy our signature Middle Eastern dishes, the best of daily live entertainment, an extensive array of shisha flavors and infinity views of the river Nile.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 03:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE DELI

Type of cuisine: International

Located in the Nile City Towers mall, The Deli offers guests freshly baked goods, sandwiches, salads, hot items and desserts along with various beverages, ideal for those looking for a hearty meal or a quick bite.

ONYX LOUNGE

Type of cuisine: International

Located in the lobby, the lounge serves as a continental breakfast venue in the morning, Cairo's favorite afternoon spot, featuring specialty coffee, our signature Fairmont LOT 35 tea, light snacks & desserts along with live entertainment in the evening.

Saigon Lounge

Photo non contractuelle / Strictly non binding

Saigon Lounge is the perfect location for an intimate get-together while enjoying some of the city's best live entertainment. Renowned for its award-winning cocktails and bites, enjoy panoramic Nile views amidst our stylish, Art Deco atmosphere.

CHAMPAGNE BAR

Photo non contractuelle / Strictly non binding

Champagne Bar offers a selection of delicacies and a wide range of champagnes, wines, and cocktails, making it the perfect spot for a relaxed, social get-together. The luxurious lounge offers an unmatched cozy ambiance.

L'Uliveto Bar

Photo non contractuelle / Strictly non binding

The ideal spot for a hip night out, the trendy L'Uliveto bar comes alive after sunset, pairing delicious Italian bites with signature cocktails and mocktails, along with an impressive list of premium wines.

SKY POOL

Photo non contractuelle / Strictly non binding

Located on the twenty-fifth floor, the pool and restaurant area offers a panorama of Cairo's skyline in addition to stunning views of the river Nile; the perfect destination to enjoy the sun setting into the river Nile while relaxing by the pool.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 482 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Fairmont Nile City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,061 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,002 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good

Customer review rating 4.5/5

Rami J. Families - 21/02/2020 Confirmed reviews ALL

The parking is not free and the price for the room is expensive

Dear Rami J., Thank you for taking the time to tell us about your experience at the Fairmont Nile City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

it's get stars on all sides

Customer review rating 4.5/5

Bandar A. Solo - 15/02/2020 Confirmed reviews ALL

it was nice, every thing is comfort , reception the room and all facility was great

Dear Bandar A., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

by no means a five star premise

Customer review rating 4.5/5

Tamer M. Business - 30/01/2020 Confirmed reviews ALL

in a non smoke room, cigarette smoke fro neighbors is overwhelming plus incense lit on fire which would be a hazard anywhere but here. cleaners in the corridors are loudly calling on each other. joking and even insulting as if no one can hear them. emergency exit doors are mostly left wide open where you can clearly see back areas with stored items which not only doesn’t look good but show that in case of emergency there would be not enough place for evacuation. security guy didn’t check the bags of two good looking women. security from mall to hotel is worthless, every single person passing the metal detector beeps loudly and yet no one is stopped, it’s just routine. Indoor smoking is a trend of the past and has been banned in most countries, yet here where ever you go smoking is a norm, the ballroom is none smoking yet on breaks, 300 people would be smoking in the foyer which is just next door, overwhelming the place with smoke. food ordered in the room looked not fresh, greasy, and anything but mouth watering. for some reason be it in the ballroom, in the foyer or at the mall there are always uncontrolled air currents for to make anyone sick. the mall that used to be an elite outing just a few years ago has turned into a can of smoking and aggressive cold air currents and random cheap kiosks scattered in the least appealing way. other than that people are polite.

Dear Tamer M., Thank you for taking the time to tell us about your experience at the Fairmont Nile City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 4.5/5

Hadi A. H. Solo - 23/01/2020 Confirmed reviews ALL

It was very pleasure staying in this luxury hotel with such spacious rooms and nice services. However, two things need to be looked at, the first one is the waiting time for baggage after check in. It took longer time than normal and I was forced to come down myself to pick up my baggage. The other thing is the lobby which is narrow to some extent. I hope they look into those two things which could really put this hotel one of the best hotels worldwide. Thanks

Dear Hadi A., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lounge floor breakfast was amazing

Customer review rating 4.5/5

Anonymous Friends - 09/01/2020 Confirmed reviews ALL

Very clean hotel that U would recommend. However, I would not recommend eating at the restaurant on the 1st floor. The mushroom risotto was terrific but the non smoking section is surrounded by smoking sections

Dear Darlene S., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Eng

Customer review rating 4.5/5

Muhammad N. A. I. Business - 09/01/2020 Confirmed reviews ALL

excellent location ,the room was nice and clean . the house keeping was excellent .the staff was helpful ,food was great .

Dear Muhammad I., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Always so nice to be in your second home

Customer review rating 4.5/5

Dr. R. A. R. Business - 28/12/2019 Confirmed reviews ALL

I had long nice experience with your hotel it was more then 12 times all of it it ended with new and nice experience always I recomended your hotel to my friends in works IDB.

Dear R. Ahmed R., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellence, above and beyond expectations

Customer review rating 4.5/5

Stephanie Couples - 27/12/2019 Confirmed reviews ALL

Our stay at Fairmont Nile City was by far the best experience we have during our fortnight in Egypt. Our expectations were high, and they were well exceeded. Would stay here again in a heartbeat. We experienced the Gold Lounge, and were not only able to check in very early (fabulous news as we were exhausted) but were also upgraded to a Nile suite with a fantastic view. All the staff were excellent, professional and friendly. The Gold Lounge was just what we needed, an inviting space away from the chaos of Cairo’s streets. This was our first stay in a Fairmont Hotel and we are now very much looking forward to staying at a Fairmont next time we travel.

Dear Stephanie R., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Retirement

Customer review rating 4.5/5

Abdulhameed A. Couples - 27/12/2019 Confirmed reviews ALL

Excellent service with excellent staff

Dear Abdulhameed A., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A.

Customer review rating 4.5/5

I N. T. T. M. K. T. H. M. Solo - 26/12/2019 Confirmed reviews ALL

Nice

Dear Darwish A., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Couple tourist trip in Cairo

Customer review rating 4.5/5

Alvin Couples - 26/12/2019 Confirmed reviews ALL

Good service, room is spacious, breakfast was very good with plenty of choice, have been upgraded to a room with a view on the Nile. Recommend this place. Some people complained in their review about the noise of the night club, located at the basement, but we did not hear any sound at all

Dear Alvin I., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

pleasant

Customer review rating 4.5/5

Marta Business - 22/12/2019 Confirmed reviews ALL

The hotel is OK but nothing extraordinary. I was unpleasantly suprised when i was asked to pay for the entire stay at the check in. I was tired afte the long trip and needed to shower and eat but the clerk insisted that 2000 USD is taken from my account when the bill was 1400 USD. He explained that the 600 USD is a deposit for any future charges. I was suprised cause I have given my credit card details while reserving the room. It made me feel super uncomfortable day one. There were also problems with check out and the final amount calculation. This was not a 5 star treatment. Also I was asked at the restaurant while attempting to charge my room for the meal if I can afford it. No comment. The other problem with Fairmont is the cigarette smoke everywhere. It is unacceptable by european standards. The rooms were clean, food at the restaurant nice. Also I was very annoyed by the noise at the corridor at night. Drunk people were waking me up every night.

Dear Marta Anna W., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr

Customer review rating 4.5/5

Wael K. Business - 21/12/2019 Confirmed reviews ALL

overall all it was ok but not great i had a higher expectations

Dear Wael k., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Blemish due to one individual

Customer review rating 4.5/5

Babar Families - 20/12/2019 Confirmed reviews ALL

The front staff, concierge, general staff were excellent. They treated us like royalty. The only negative was the manager in the sky lounge at night who was rude and took away from the overall positive experience.

Dear Babar F., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect

Customer review rating 4.5/5

Anonymous Business - 20/12/2019 Confirmed reviews ALL

It was a great experience and big thanks to your blvery professional staff especially mobammad abed alsattar who was very helpful.

Dear Fardous A., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not as expected

Customer review rating 4.5/5

Hamad Solo - 20/12/2019 Confirmed reviews ALL

Hotel recipients staff needs to more humble, the check in was delayed.

Dear Hamad K., Thank you for taking the time to tell us about your experience at the Fairmont Nile City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very awful bathroom smell!

Customer review rating 4.5/5

Manal R. Friends - 20/12/2019 Confirmed reviews ALL

I love the Fairmont hotel and I have stayed there in October with my husband but my experience this time was very very bad! the awful smell in the bathroom was unbelievable! I reported it daily but till i departed the supervisor on the floor came in and smelled it! two days in a role he came to ask how it is but it still smells awful up to the check out time i had to open the room door, they also put a machine to reduce the smell, I couldn't handle it, it was having a really bad headache from it!

Dear Manal R., Thank you for taking the time to tell us about your experience at the Fairmont Nile City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent, safe, well-appointed facility.

Customer review rating 4.5/5

Thomas B. Families - 16/12/2019 Confirmed reviews ALL

Enjoyed the friendly, attentive staff; room overview of the city and Nile River; and amenities, to include casino, shops and eateries.

Dear Thomas B., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

MR.

Customer review rating 4.5/5

Talaat Y. Families - 15/12/2019 Confirmed reviews ALL

Very Good.

Dear Talaat Y., We very much appreciate your comments regarding your stay at the Fairmont Nile City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr

Customer review rating 4.5/5

A.j Business - 15/12/2019 Confirmed reviews ALL

Room was very nice and so was the hotel.. Only thing i found that no one answers the phone on the guest desk , operator or front desk. I tried to call on several times and gave up. Also too many hotel security men bunched up together all the time which was uncomfortable at times. Pool opening 8am is late, especially when you on business trip and want to use ot earlier as 6.30am.

Dear Adil J., Thank you for taking the time to tell us about your experience at the Fairmont Nile City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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