Mövenpick Cairo Media City 5 stars

To be honest is the worst hotel ever, first at the check in I waited a lot to get my room ready. Second, I had visitors To visit me at the hotel but unfortunately they was treated really bad from the staff. Anyway air was my first time and last time to stay at this hotel.

We were there to meat friends for few days. We enjoyed our stay. The front desk staff, the housekeeping, and the entire staff collectively were friendly and professional in their performance including the landscape crews. Thank you for job well done.

Nice landscape, clean room, friendly staff

good stay

only problem is it far away from the Cairo City , the hotel pick cost was double the cost of per day room charges , which was not good . as i paid USD$ 27 per night and i paid USD$62 for one way transfer from aiport to hotel .

I was in business trip to Cairo and defiantly decided to have my stay in Movenpick "one of my favorite places world wide" so stay, reception, response and customer service was very normal and not even up to Movenpick standards ever. it was very frustrating and deeply disappointing to check in and surprisingly have to pay for the parking EGP 90 / day because it is been rented to another company !!!! and reception crew feedback was "you can park outside if you are not satisfied"!!! its not about the money as i already paid but the point is in the frustration, crew handling of the issue and this is totally not making sense to stay in 5 stars hotel and i need to pay for parking i never experienced this at any country even in Egypt itself except at your 6th October site and will never be repeated

The stay was fine and well located. But, unfortunately after I left the hotel I called several times to ask about my RING that I forgot in the room . Three times I called and every time they replied that they will check and call me back. They didn't call not even with a message. Am really disappointed from such an attitude from such (supposedly) a respectful hotel.

Very pleasant stay. Great staff who go the extra mile to make your stay comfortable.

Room was empty , I mean not ready for gust. starting from towels and so one.

It wasn't my first stay but actually it was the wonderful one where Ms. Mai the guest relation was did her best to make it a different stay and ģive the best practice for the guest relation role. Thanks Mai and Mr.Ahmed the head of restaurant for the efforts did during the stay .

All staff are very friendly

The staff were very approachable and helpful. The breakfast was good the dinner was excellent. The suite was very good with comfortable furniture and the bed was comfortable too.

Very Very Good , staff are polite, great house keeping and beautiful rooms.

First, It was my anniversary and it was communicated to reception earlier that i need the room to be serviced with Balloons, Flowers and cake, nothing has been serviced and room was standard. Then, the cake should received at 5:00PM as agreed with reception, however i didn't get it till 5:45PM, then i called the reception to deliver it! Second, I called the restaurant at 4:00Pm to bring a lunch. The lunch was not bad but it was less than normal which not meet our exception from such a known hotel. Third, I leaved the hotel at 7:00PM and before leaving i asked the reception for room's preparations as there was a remains food, bed are not comfortable, shortage of pillows and was not conformable at all. There were nicely listening to my complain, however when i comeback to the hotel at 12:00 Midnight, i found the room as is. Meaning no one even checked the room and enter it! It was a surprise for us to get this ignoring to our request. Fourth, we had our breakfast at the hotel before leaving, the food was not bad but the chiefs were talking together inside the kitchen with very loud volume, and seems that they are quarreling with themselves. It takes few minutes and situation is solved. After 10 mins, the situation happened once again which led me to ask the restaurant manager to solve the issue and he already did. Fifth, I surprised that the parking is with extra fees and not included as we are gusts! Is it a normal in process in 5 stars hotels. I didn't think so. I paid around 7$ extra to park my car. Sixth, While my leaving i asked for evaluation/complain form however there is no form for that and they told me you can write down what ever you want on piece of paper - empty paper - and they will deliver to whom is concern. I refused that and told them that i will make this complain on hotel's online support. Finally, It's nice receiving this evaluation form from your end and I'd appreciate to get a back communication from your side informing me about the progress of my raised complain here and how the hotel will overcome this bad experience at the near future.

Breakfast menu and food quality is far below standard.