Sofitel Cairo Nile El Gezirah

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Sofitel Cairo Nile El Gezirah 5 stars

Customer review rating (ALL Rating) 4.6/5 830 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An urban magical oasis on the Nile

  • Submerged in relaxation at Sofitel Spa pool

  • Where Egyptian grandeur meets classy French style

  • Sophisticated venue & cutting-edge technologies for conferences & corporate events

  • Cairo's luxurious spot for French, oriental and international cuisines

Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek, Downtown, Po Box 732 El Orman Giza
11518 Cairo
Egypt

Telephone +20 2 27373737

Fax +20 2 27363640

Contact email

  • CITY A:  OPERA STATION

  • UNDER GROUND:  OPERA

  • By plane

    CAIRO INTL AIRPORT At 24km / 14 miles

  • By train

    OPERA STATION At 1km / 0 miles

  • By train

    RAMSIS STATION At 2km / 1 miles

GPS:30.038811, 31.22426

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Sleep in a relaxing soothing silence, wake to splendid Nile views! Each of our 433 luxury Cairo hotel suites and rooms overlooks the river from our quiet island location, offering an unforgettable vista.

Our guest reviews

Our guest reviews for
Sofitel Cairo Nile El Gezirah

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  830 reviews

TripAdvisor Rating  4.5/5  3,763 reviews

Good stay

Customer review rating 4.5/5

Anood Families - Confirmed reviews ALL

Amazing hotel, perfect location , nice staff with great food and restaurant

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy to know that you considered the hotel to be in a great location, and that you had a satisfactory stay in the hotel. Rest assured that your comments relevant to the Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great location and experience

Customer review rating 5.0/5

Michael Couples - Confirmed reviews ALL

Outstanding and beyond expectations

Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments. Rest assured that your detailed comments and the hotel’s services commendation will be shared with the team for them to know that hard work pays off. Once again THANK YOU. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Very good offering for Accor members

TripAdvisor rating 5.0/5

adinaciobotea TripAdvisor review

Very good location and stunning views form top floors. The hotel offered Great perks for Accor members! Rich and tasty breakfast with beautiful setting on the Nile. Good swimming pool and all you need services offers in the hotel.

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy to know that you considered the hotel to be in a great location, and that you had a satisfactory stay in the hotel. Rest assured that your comments relevant to the Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager

Good stay - Well located

Customer review rating 5.0/5

Ahmed Couples - Confirmed reviews ALL

Great experience

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit. Rest assured that all your low ratings for the breakfast, in room dinning & the Executive lounge were shared with the concerned department heads for improvement. Looking forward to the pleasure of welcoming your goodself back to your “home away from home”. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

The location was amazing! All of the restaurants had water views.

Customer review rating 4.0/5

Leah Families - Confirmed reviews ALL

We had a lovely stay. It was incredible to eat breakfast watching the fishing boats go by on the Nile River. A couple of notes. The hotel could use a deep clean of the baseboards, edges of carpets, and along the hotel room doors etc. We were disappointed by the incredibly slow service at dinner. Drinks took an hour and food another hour after that. Two hours is a long time for kids to sit waiting for their dinner. Even bread to the table took 30 minutes. Perhaps you need more staff to handle the vacationers.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit. Rest assured that all your constructive comments were shared with the concerned department heads for improvement. Looking forward to the pleasure of welcoming your goodself back to your “home away from home”. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Location is great ,,,,staff did a good job

Customer review rating 4.5/5

Mohamed E. Families - Confirmed reviews ALL

Oh first of all housekeeping did a great job the guest relation good communication food was awesome that location is fantastic the view was great the furniture need to update is out of date but after all the housekeeping did a great job the bar was great my waiter Samuel and Tamer did a awesome job give me every night the cold local beer ,,,, what else let’s see also the reception people will come me very well. The only negative thing , The guy who knock on the door every morning to inventory the mini bar I think it’s a bad idea to knock in the morning.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment about the Mini bar employee will be shared with the Director of Food & Beverage who will improve this mishap. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Very nice location and incredible view. Disappointing welcome not in line with Sofitel standard

TripAdvisor rating 3.0/5

Jérôme F Families - TripAdvisor review

Very nice location with incredible view on the Nile. Poor welcome - our rooms were not available at 2am when we arrived, we had to go in a suite designed for 2 persons with our children instead of having 2 rooms as per our booking. My children had to sleep in the living room with no curtains so awakened at 5:30am with the sun. It lasted 2 nights with no possibility to change and get what we really booked

Dear Valued Guest, First of all thank you for taking the time to share your experience following your recent stay at Sofitel Cairo- Nile El Gezirah, our team as well as the hotel management will be looking forward to your next visit. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Iman El Gabaly Guest Experience Manager

Amazing time - great location - super service

Customer review rating 5.0/5

Philip Families - Confirmed reviews ALL

THank you for a great time and great hospitality! Only the issue with the points and the payments were sad! Rest amazing!

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel and the staff. Please note that your comment relevant to the breakfast services were passed-over to the Director of Food & Beverage for consideration. We have also forwarded your comments about the points redemption to the hotel’s Director of Rooms for investigation and rectification if it was due of any member of the team negligence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Best place

Customer review rating 5.0/5

Bechara A. Business - Confirmed reviews ALL

Perfect

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great staff

Customer review rating 5.0/5

Asem A. Couples - Confirmed reviews ALL

I always stay here when I’m in Cairo and every time I enjoy my stay

Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments. We are looking forward to the pleasure of welcoming your goodself once again to Sofitel Cairo El Gezirah. Once again THANK YOU. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Customer review rating 5.0/5

Hasan Business - Confirmed reviews ALL

It was a very nice experience.. staff were very helpful specially Youlia the lady in the guest relations.. She meet us and meet my wife expectations.. My wife was happy and we will come back again Inshallah..

Dear Valued Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your feedback will be influential in improving your experience for your next stay. Your feedback will be influential in improving your experience for your next stay. We look forward to welcoming you back to the “Jewel of the Nile” in the near future, assuring you that we will spare no effort to make your stay with us a most memorable and enjoyable one. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great location

Customer review rating 4.5/5

Tagilde Families - Confirmed reviews ALL

The hotel is amazingly decorated and is located in a great place overlooking the Nile. The restaurants downstairs are great too . I have however some complaints about certain services . The reception - and the concierge . When I phoned they were not very polite sometimes . The same at restaurant - one or two persons were ignoring us and then looked like they were offended . Not a good thing for such a great hotel Other than this the room service , the person cleaning the room and the entrance were very nice to us .

Dear Valued Guest, Thank you very much for your feedback on your stay at Sofitel Cairo Nile El Gezirah. We take our customer feedback of utmost importance, at Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It goes without saying that being in the hospitality industry, we expect and demand that staff are at all times courteous and friendly, we regret the circumstances happened that gave you a bad impression about the team. Rest assured that I will personally take care of this issue and use it as an example during counseling and training sessions. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great location, Staff very attentive and Rooms were good too.

Customer review rating 5.0/5

Paul W. Friends - Confirmed reviews ALL

Very good location, love being next to the River Nile, especially with Kababgy Restaurant and the Moroccan Restaurants, also the club facilities were worth paying extra for as the snacks are very good with a great view over Cairo.

Dear Valued Guest, It was our pleasure having the chance to have you with us. Please be informed that the hotel had deployed all COVID-19 precaution procedures all-over the hotel that the rooms are mandatory sanitized prior accommodating guest in them, we apologize for any irregular procedures that you could have experienced. Rest assured that all your constructive comments about the energy saving were shared with the concerned department heads for improvement. We all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Wonderful stay

Customer review rating 5.0/5

Salem K. Couples - Confirmed reviews ALL

Excellent

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

A beautiful hotel with consistent good service

Customer review rating 4.0/5

Mirna Business - Confirmed reviews ALL

A lovely and peaceful stay as always. However, this is the first time, I come during Ramadan and was shocked to find that only 2 lounges were open were you can have lunch or an afternoon snack. I didn’t find that to be really be fair.

Dear Valued Guest, It was our pleasure having the chance to have you with us. Rest assured that all your constructive comments about the hotel services during Ramadan were shared with the concerned department heads for improvement. We all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good stay

Customer review rating 4.5/5

Elisep Business - Confirmed reviews ALL

Very nice welcoming ; attention to detail and beautiful view on the Nile

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Amazing hotel

Customer review rating 4.5/5

Orkide Families - Confirmed reviews ALL

We stayed 4 nights for my son’s 18. Birthday it was an amazing experience they upgraded our room to best room and we never forget that holiday it will be in our best memories. The hotel is near Nile the pool and restaurants overlooking the best view. I highly recommend this hotel cause there is no crossing road between hotel and Nile, maybe the hotel can be the only one with that specialty.

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy to know that you considered the hotel to be in a great location, and that you had a satisfactory stay in the hotel. Rest assured that your comments relevant to the Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Thank you & best regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Hotel was older than I thought. Rolls Needs renovation

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

General ok bit rooms needa renovation..and windows shpuld be more sound proof too much noise from outside

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

A great stay like always

TripAdvisor rating 5.0/5

brentbruges2021 TripAdvisor review

Every time we stay at Sofitel Cairo, we feel welcome and we feel at home. The excellent service from the staff at La Madeline restaurant, great food and even better cocktails. We can’t wait to be back in June again. You know what “Feel Welcome” from Accor means. We are counting the days to show our friends your warm Egyptian hospitality. 🙏🏾🙏🏾🙏🏾

Dear Valued Guest, Thank you for your acknowledgements of our exquisite product and impeccable service you have experienced with us. It has been a true pleasure to look after you and we are very glad that everything was up to your standards and expectations. All of us at Sofitel Cairo-El Gezirah were happy to learn that we took part in the success of your Cairo visit and the hotel management are indeed fortunate to have among our staff these dedicated team that you mentioned and I will definitely convey to them your kind remarks. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Iman El Gabaly Guest Experience Manager

Good

TripAdvisor rating 5.0/5

Maalsubaiee TripAdvisor review

Special thanks to reception mayar bassant mariam hend yulia adel Mahmoud Marwa and all the teams at the executive lounge at the 16th floor doaa yasser mahmoud tamer and omnia Mohameyy and Ahmed Ghirardelli’s ,MR ayman and mrs gihan and the beauty salon thatrwatt and bell captain awadddd Mostafaa Hellal Ahmed bellal and Tariq and shadow

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

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