Sofitel Cairo Nile El Gezirah Hotel 5 stars

Customer review rating 4.6/5 4,425 reviews

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Sofitel Cairo Nile El Gezirah
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+ 24 Services

Hotel extras

  • An urban oasis on the Nile

  • Submerged in relaxation at SoSpa pool

  • Egyptian grandeur meets French style

  • Sophisticated venue for conferences & corporate events

  • Cairo's luxurious spot for French and international cuisines

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
Catering
  • BreakfastPaying
  • 5 Restaurant(s)
  • 4 Bar(s)
  • Room service
Business services
  • 15 Meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek
Downtown
Po Box 732 El Orman Giza
11518 cairo
egypt

Tel: +20227373737

Fax: (+20)2/27363640

Check-in from 15h00

Check out up to 12h00

  • CITY A :  OPERA STATION

  • UNDER GROUND :  OPERA

  • By plane

    CAIRO INTL AIRPORT At 24km / 14.91 miles

  • By train

    RAMSIS STATION At 2km / 1.24 miles

GPS :30.038811, 31.22426

Our accommodation(s)

Sleep in silence, wake to Nile views. Each of our 433 luxury Cairo hotel suites and rooms overlooks the river from our quiet island location. Contemporary fittings blend French hi-tech with Oriental trimmings. Memorable Cairo accommodation.

Superior King bed with Partial Nile View

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Twin Bed with Partial Nile View

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

PREMIUM Room 1 King Seize Bed , High Floor Partial Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

PREMIUM Room, 2 Single Beds, High Floor Partial Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

LUXURY ROOM, 1 King Size Bed, Full Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

LUXURY ROOM, 2 Single Size Beds, Full Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

MAGNIFIQUE Room , 1 King Size Bed , Panopramic Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

MAGNIFIQUE Room , 2 Single Size Bed , Panopramic Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

Luxury Room with Club Millesime Access , Full Nile view and King bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

Luxury Room with Club Millesime Access , Full Nile view and Twin bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

Prestige Suite , 1 King Size , CLUB MILLESIME ACCESS Panoramic Nile View

  • Max. number of persons: 3
  • Area: From 64 / 689 sq ft
Rooms

Our restaurants and bars

LA PALMERAIE MOROCCAN RESTAURANT

Type of cuisine: Other cooking style

Feast on Moroccan specialties at this Oriental eatery, the best Cairo restaurant for authentic tagines. Live music enhances the Moorish ambiance, while a shisha pipe and tea with mint can be enjoyed overlooking the Nile.

Dinner

15:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Type of cuisine: Gourmet

Floating gently on the Nile, this stylish à la carte restaurant has the most privileged location of all restaurants in Cairo and The trio experts will take you to a fusional experience on board, inspired by the Michelin star chef Laurent Peugeot.

Dinner

  • Mon
  • Tue
  • Wed
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  • Fri
  • Sat
  • Sun

CASA MIA

Type of cuisine: Italian

From a vast buffet breakfast to elegant a la carte dinners. Welcoming you to an Italian cuisine and C-town's next top hit. Prepare yourself to embark on an authentic gastronomic adventure.

Lunch

07:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEBABGY - ORIENTAL GRILL

Type of cuisine: Barbecue

An iconic Cairo restaurant for tasty barbecued meat - grilled, Choose from varieties of food, drinks and shisha flavors, while enjoying daily entertainment program over the Nile view. Our New Exclusive Terrace is a new Experience you have to try.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

01:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE LOUNGE & BAR

Type of cuisine: Cafe

Experience French art de vivre with afternoon tea in this elegant library an lobby lounge, offering rich pastries and signature cocktails. Settle down with a book from our International selection and take advantage of free WIFI to catch up on emails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA MADELEINE

Non contractual photo

Located conveniently by the lobby next to Casa Mia restaurant, this Cairo bar and café serves Nespresso coffee, Parisian-style pastries to eat in or take away, and gourmet snacks including French baguettes and candy. Perfect for a quick pick-me-up.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Non contractual photo

Listen to the gently lapping waters of the Nile from this floating Cairo bar while you sip signature cocktails and watch the sun sink over the river; tilting feluccas sail past. A privileged location for a superbly stylish Cairo bar.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNNY BAR - POOL BAR

Non contractual photo

Our pool bar - Sunny by name and sunny by nature - offers signature cocktails, healthy virgin drinks and a range of snacks. Order a refreshing thirst-quencher between sunbathing and swimming in the heated outdoor infinity pool overlooking the Nile.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE - LOUNGE&BAR

Non contractual photo

Settle in a comfortable chair and browse a book from our international selection. Gaze at the sparkling Nile as you take afternoon tea in this elegant library lounge with scrumptious pastries and cocktails. Catch up on emails using our free Wi-Fi.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 525

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Sofitel Cairo Nile El Gezirah

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,425 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,244 reviews

Perfect

Customer review rating 5.0/5

Khaled A. Solo - 07/04/2021 Confirmed reviews ALL

Very nice staff excellent experience incredibly comfortable place perfect location nice beds

Service that does not mutch the name of the hotel

TripAdvisor rating 4.0/5

dmitryrussia2021 07/04/2021 TripAdvisor review

We traveled with family. Ussually Sofitel= high quality standarts, but not this time. We expected more than 1.5h to prepare the room check-in. I had ask for extra bed for a child 3 times - by phone, at the reception, via WhatsApp. As a result, the bed was delivered at night, when everyone was asleep. The concierge service does not work and does not provide any practical assistance, it sits behind closed doors. On the positive side - the service on the club floor is wonderful, pleasant lounge.

Bonjour Valued Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your feedback will be influential in improving your experience for your next stay. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is indeed a concern that you feel the service offered was not up to its usual fine standards. We will of course take this very seriously and rectify the shortfalls. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager

Very Good stay we enjoyed everything location, reasonable prices and very clean

Customer review rating 5.0/5

Ahmed H. Families - 06/04/2021 Confirmed reviews ALL

Best Hotel in Cairo Best location, Best staff, Best food and best stay fell homey the staff is very friendly specially in the pool Ibrahim he is so helpful

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located

Customer review rating 4.5/5

Sara E. Families - 05/04/2021 Confirmed reviews ALL

All staff are very friendly only reception staff need more experience

Dear Esteemed Guest, I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah. Your feedback will be influential in improving your experience on your next stay. We are glad to hear you fully enjoyed your experience at Sofitel Cairo-El Gezirah. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We have taken into consideration your comment regarding the Reception team need for training. Our team is working on solving these issues to better serve our guests in the future. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

The perfect location on the nile

Customer review rating 4.0/5

Dina Couples - 05/04/2021 Confirmed reviews ALL

Great value for the room and amazing breakfast

Dear Valued Guest, Thank you for taking the time to share your detailed feedback through the online survey following your recent stay at the hotel. We have taken into consideration your ratings & comments regarding the reinforced cleanliness and check-in experience. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Perfect location!

Customer review rating 5.0/5

M. C. Friends - 05/04/2021 Confirmed reviews ALL

Very welcoming and warm attitude, spotless rooms, delicious breakfast. Mrs Gabaly took care that we had a wonderful stay.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. It was my pleasure to take care of you during your recent stay, I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located

Customer review rating 4.0/5

Mohamed E. Solo - 04/04/2021 Confirmed reviews ALL

Good stay and a slight twist on the breakfast varieties. special location The spa staff is excellent Excellent customer service and customer relations but due to guest pressure and few staff there is a crowded reception

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Superb

Customer review rating 5.0/5

Dr H. S. Couples - 03/04/2021 Confirmed reviews ALL

Food was amazing Hospitality more than perfect

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy to know that you considered the hotel to be in a great location, nice food and attentive staff. We wish that for your next stay you will reserve your room using your Accor loyalty program, to give us the opportunity to serve you well and present to your goodself the ALL card privileges from discounts for your present tiers. Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Awful

Customer review rating 0.5/5

Anonymous Couples - 03/04/2021 Confirmed reviews ALL

To be honest, there were far too many incidents and reasons to be dissatisfied about my stay to describe here and, at this point, I refuse to devote any more of my time, energy, or emotion to your hotel to go into it. You should remove your brand from this hotel. Period.

Dear Valued Guest. This is just a short note to thank you for taking the time to fill your after stay survey and sharing with us your experience, which unfortunately had some low ratings. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Referring to your low ratings for some of the hotel services, first please allow me to express my sincerest apologist and rest assured that matter will be referred immediately to the hotel's Director of Rooms for investigation. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, again please accept our sincere apologist for this unintentional portrayed bad impression, which with no doubt is not the norm. Let me apologize for any inconvenience caused to you, which I hope will not deter you from using Sofitel Cairo-El Gezirah for your future stays. Wishing you a magnifique day, Sincerely your, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located freindly

Customer review rating 4.0/5

Ahmed D. Couples - 01/04/2021 Confirmed reviews ALL

Good to be repeated

Dear Valued Guest, Thank you for taking the time to share your detailed feedback through the online survey following your recent stay at the hotel. We have taken into consideration your ratings and comments regarding your room furniture and hotel facilities. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

REAL 5 star hotel in Cairo

TripAdvisor rating 5.0/5

mache2021 01/04/2021 TripAdvisor review

I strongly recommend this hotel for Cairo city tours. Especially we liked lounge on 16 floor managed by Mr.Muhhamed. Design is very stylish and oriental. Sometimes reception didn't react fast we wanted for some enquiries so we have to repeat 2-3 times.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Sofitel Cairo Nile El Gezirah. We are glad to read that you had a fantastic experience and you were enjoying the service in the Club Millesime. Rest assured that your comments about the Reception services has been shared with the hotel’s Front Office Manager for improvement. Your complimenting review has been shared with our teams as they are eager to hear from our guests. Sincerely, Iman El Gabaly Guest Experience Manager

The location is very very good

Customer review rating 5.0/5

Mohamed B. Families - 31/03/2021 Confirmed reviews ALL

Very easy booking - so elegance chick in - nice room with wander full view

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy to know that you considered the hotel to be in a great location with attentive and professional team. Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good stay

Customer review rating 4.5/5

Michelle Couples - 31/03/2021 Confirmed reviews ALL

We stayed for two nights at the beginning of our Egypt trip and then again for another 2 nights at the end. Both times our stays were made enjoyable by the friendly, helpful and pleasant restaurant and bar staff. Outside of that our room was ok-nothing special but very comfortable. The hotel is very well located and most staff are very helpful.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback through the online survey following your recent stay at the hotel. We have taken into consideration your ratings and comments regarding your check-in service, your comments were shared with the concerned department head for improvement. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

A Perfect Stay

Customer review rating 4.5/5

Mirna H. O. Families - 29/03/2021 Confirmed reviews ALL

Our stay was extremely perfect, we enjoyed it a lot. The panoramic Nile view from our suite was super, the staff was very friendly, especially casa mia staff during the breakfast, they were very helpful and cheerful. The precautions taken in the breakfast buffet were very good that I felt it is very safe to have breakfast there without any worries about COVID. We enjoyed our stay a lot.

Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments. Rest assured that your high ratings for the hotel services and comments for the breakfast team were shared with team for them know that hard work payoff. Once again THANK YOU. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good stay

Customer review rating 4.0/5

Mohamed S. Families - 29/03/2021 Confirmed reviews ALL

The only concern I have is the parking fees was too high which was around 15% of the room rate.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Please be informed that the hotel parking is managed by a third party, but still your comment will be shared with the concerned department head for consideration. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt
Customer review rating 4.0/5

Alaa T. Families - 28/03/2021 Confirmed reviews ALL

The room was really nice ,, but the room service is just slow in responding There was a slight disturbance in electricity But everything else was really nice

Dear Valued Guest, This is just a short note to thank you for taking the time to fill your after stay survey and sharing with us your experience. We are glad that you had a Magnifique stay. We regret the electricity cut that occurred during your stay but rest assured that this was beyond the hotel’s control the shortage was caused by shortage in the main station that which was handled by the authorities. Referring to your Room Service slow services comment and low rating, first please allow me to express my sincerest apology and rest assured that matter will be referred immediately to the hotel's Director of Food & Beverage for rectifications. I do hope that we will have the opportunity once again to serve your goodself in the very near future. Wishing you a magnifique day, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Excellent location

Customer review rating 5.0/5

Auns S. Couples - 28/03/2021 Confirmed reviews ALL

We love the hotel its very good location I recommend every one to book and very welcome workers and helpful

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment relevant to the hotel’s breakfast will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good stay

Customer review rating 5.0/5

Faisal Friends - 27/03/2021 Confirmed reviews ALL

We stayed at Sofitel on two occasions and in both cases was upgraded with complimentary breakfast. The staff were wonderful especially Nour at the reception was very helpful.

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy that you enjoyed your breakfast at the Casa Mia and appreciated the service of Nour from the Front Office team. Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Everything amazing

Customer review rating 5.0/5

Esmat I. Solo - 26/03/2021 Confirmed reviews ALL

The location very easily The staff amaziiiiiiiiiiiiing I love so much The breakfast ☺yummy I'll come back again with my family ❤

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy that you enjoyed your breakfast at the Casa Mia Restaurant, looking forward to the pleasure of welcoming you back to Sofitel Cairo Nile El Gezirah. Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Amazing location but ...

TripAdvisor rating 4.0/5

abouraya320 26/03/2021 TripAdvisor review

This was my second stay in the hotel in three months, but the check in this time was messy. My first time to meet such situation in All Accor hotels which I have been staying in, specially in the Middle East and Egypt. The proper room allocation and upgrade took almost 3 hours. After check in in the room I have had to wait for almost half an hour to get my balcony opened. The Covid safety procedures were not meeting the Accor Covid safety requirements. The room was clean and the bed was okay. Bathroom and furniture require some maintenance. Amazing full Nile View from the balcony. Excellent breakfast and dinner services with reasonable variety. I hope in my coming stay The reception staff could have my room ready in advance to allow me enjoying my stay.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment about the check-in and COVID safety measures will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager

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