Balcony is not clean . Toilet door not closing properly. No hair drier. Bed head broken . Food very terrible. Special guest lounge is very bed . I complained to manager but careless. Hotel location is the only good thing .

First time in Cairo since 20 years and first time at Sofitel, luckily! Definitely wont be the last! Thank you to all the staff starting from the reception to the breakfast waiters and room service staff. Hope to see you again soon! 10/10

The Sofitel Cairo provided the "bookend" accommodations for my Globus tour from Cairo up the Nile to Aswan and back. Staff greeted me warmly and provided help with getting settled, even though my plane landed very late in the evening of the initial day. Upon return by aeroplane from the river cruise that took our group to appreciate all the major archaeological sites along the Nile, all the way to Abu Simbel, again all personnel politely received us, provided a delicious buffet closing supper. In all interactions, staff provided kind, attentive, and efficient service.

Expensive prices

I was stied for 2 nights , Only you have a nice view otherwise, room wasn’t clean, carpet and furniture need to be replaced and Balcony Is vey dirty. No bar at room delay when request any thing from Reception. Finally, price is expensive

Great hotel, well located with very good ‘in house’ restaurants. To get about suggest the Uber app, it saves on haggling the taxi fare.

In particular, the excellent and always friendly service in the lounge should be emphasized!! The room staff is also excellent and always very friendly. Special Thanks to Mahmud 14th Floor and Mohammed 18th Floor. I always feel welcome at Window am Nile, thanks to the nice staff there

I was very surprised by the level of Sofitel Cairo which I believe it is below Ibis Budget in category, very dirty room, toilet not functional, carpet is damaged including furniture ....next to my room I have party going at 1 am like we are at night club. Some of the Sofitel team especially the one at the breakfast look like they are not happy or they have been forest to work. The only fantastic extraordinary service was the customer relationship, Ms. Loubna she did an outstanding effort to solve all the problems and make sure the stay is up to the standard, she played her role and beyond. Also I would like to thank Mr. Samer for his support in solving the issues. I don't recommend the Sofitel Cairo ( Knowing I am a gold member Accor ) and I will not stay in this hotel.

Kind, warm hospitality

Comfortable and welcoming

Dear Mr. El Shandawili, I am happy to answer you request. After already been in Cairo often during the last half a year, I decided to fled my 5* Hotel in New Cairo and moved to you in downtown for one week. You have a marvelous hotel in Cairo. The priority reception was welcoming me well. Rooms where nice and clean! I have to be thankful for your cleaning personal. Sitting next to the Nile was a pleasure and relax. At Saturday I hold a business meeting for 4 hrs at your Italian style restaurant which was pleasant also for my guests. I have to say, that the most nice experience during my stay was with the Club Millésime Club where I took my breakfast each morning. I have to mention Butler´s Reda and Yasser for their very kind and professionl work. Unfortunately I will not have the chance all time to stay with you due to traffic related questions, but hopefully I can join you more often when I am in Cairo. Best regards, Yours D. W.

The people in front desk need improvement and to seek for guest satisfaction.

Property needs to refurbished. Door edges, carpet, bathroom needs to be looked at. Atmosphere is good and the staff is very helpful. Given that Sofitel is a French brand, the all day dining should work a bit more on the croissants! They taste nothing like proper croissants. Outside garden by the Nile is nice.

Rooms are old and not renovated. The A/C is turned on very cold in every corner of the hotel, I got sick on my last day. Because of the casino, the hotel visitors are so disrespectful, if you are a girl, you should not be traveling or walking around the hotel alone. I've been stopped by someone asking for my number to invite me in a very unproper say. The hotel obliges you (unlike all other hotels ive stayed in in cairo) to pay in EUR or USD if you are a foreigner. But on the invoice, they will show prices only in EGP :) First and last time in this hotel.

I come to Sofitel El Gezirah since years and am sure will return next year. However this stay I experienced some lack in the maintenance of the room and the housekeeping was not attentive as usual . I forwarded several complaints to the guest relations who took care of this. But as a total I am happy with the stay .