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Sofitel Cairo Nile El Gezirah Hotel 5 stars

Customer review rating 4.6/5 4,089 reviews

Sofitel Cairo Nile El Gezirah
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Hotel extras

  • An urban oasis on the Nile

  • Submerged in relaxation at SoSpa pool

  • Egyptian grandeur meets French style

  • Sophisticated venue for conferences & corporate events

  • Cairo's luxurious spot for French and international cuisines

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
Catering
  • Breakfast
  • 5 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. New and improved processes have been implemented to ensure the safety and wellbeing of our guests and team members.

Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek
Downtown
Po Box 732 El Orman Giza
11518
cairo
egypt

Tel: +20227373737

Fax: (+20)2/27363640

Contact email

Check-in from 15h00

Check out up to 12h00

  • CITY A :  OPERA STATION

  • UNDER GROUND :  OPERA

  • By plane

    CAIRO INTL AIRPORT At 24km / 14.91 miles

  • By train

    RAMSIS STATION At 2km / 1.24 miles

GPS :30.038811, 31.22426

Our accommodations

Sleep in silence, wake to Nile views. Each of our 433 luxury Cairo hotel suites and rooms overlooks the river from our quiet island location. Contemporary fittings blend French hi-tech with Oriental trimmings. Memorable Cairo accommodation.

Superior King bed with Partial Nile View

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Twin Bed with Partial Nile View

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City side, River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

PREMIUM Room 1 King Seize Bed , High Floor Partial Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: River side *

* Subject to availability

PREMIUM Room, 2 Single Beds, High Floor Partial Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

LUXURY ROOM, 1 King Size Bed, Full Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: River side, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

LUXURY ROOM, 2 Single Size Beds, Full Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: River side, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

MAGNIFIQUE Room , 1 King Size Bed , Panopramic Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

MAGNIFIQUE Room , 2 Single Size Bed , Panopramic Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

Luxury Room with Club Millesime Access , Full Nile view and King bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

Luxury Room with Club Millesime Access , Full Nile view and Twin bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

Prestige Suite , 1 King Size , CLUB MILLESIME ACCESS Panoramic Nile View

  • Max. number of persons: 3
  • Area: From 64 m² / 689 sq ft
  • Views: Panorama view *

* Subject to availability

Rooms

Our restaurants and bars

LA PALMERAIE MOROCCAN RESTAURANT

Type of cuisine: Other cooking style

Feast on Moroccan specialties at this Oriental eatery, the best Cairo restaurant for authentic tagines. Live music enhances the Moorish ambiance, while a shisha pipe and tea with mint can be enjoyed overlooking the Nile.

Dinner

17:00 - 03:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE LOUNGE & BAR

Type of cuisine: Wine bar

Experience French art de vivre with afternoon tea in this elegant library an lobby lounge, offering rich pastries and signature cocktails. Settle down with a book from our International selection and take advantage of free WIFI to catch up on emails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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  • Sun

KEBABGY - ORIENTAL GRILL

Type of cuisine: Barbecue

An iconic Cairo restaurant for tasty barbecued meat - grilled, Choose from varieties of food, drinks and shisha flavors, while enjoying daily entertainment program over the Nile view. Our New Exclusive Terrace is a new Experience you have to try.

Lunch

12:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Type of cuisine: Gourmet

Floating gently on the Nile, this stylish à la carte restaurant has the most privileged location of all restaurants in Cairo and The trio experts will take you to a fusional experience on board, inspired by the Michelin star chef Laurent Peugeot.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASA MIA

Type of cuisine: International

From a vast buffet breakfast to elegant a la carte dinners. Welcoming you to an Italian cuisine and C-town's next top hit. Prepare yourself to embark on an authentic gastronomic adventure.

Lunch

06:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA MADELEINE

Non contractual photo

Located conveniently by the lobby next to Le Sud restaurant, this Cairo bar and café serves Nespresso coffee, Parisian-style pastries to eat in or take away, and gourmet snacks including French baguettes and candy. Perfect for a quick pick-me-up.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Non contractual photo

Listen to the gently lapping waters of the Nile from this floating Cairo bar while you sip signature cocktails and watch the sun sink over the river; tilting feluccas sail past. A privileged location for a superbly stylish Cairo bar.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNNY BAR - POOL BAR

Non contractual photo

Our pool bar - Sunny by name and sunny by nature - offers signature cocktails, healthy virgin drinks and a range of snacks. Order a refreshing thirst-quencher between sunbathing and swimming in the heated outdoor infinity pool overlooking the Nile.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE - LOUNGE&BAR

Non contractual photo

Settle in a comfortable chair and browse a book from our international selection. Gaze at the sparkling Nile as you take afternoon tea in this elegant library lounge with scrumptious pastries and cocktails. Catch up on emails using our free Wi-Fi.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 525 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Sofitel Cairo Nile El Gezirah

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,089 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,990 reviews

Excellent guest service

Customer review rating 4.6/5

Anonymous Couples - 01/04/2020 Confirmed reviews ALL

Very polite and helpful staff, impeccably clean an absolute joy to stay in. Thank you for your generous hospitality. We will come again.

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy to know that you considered the hotel to be in a great location, nice food and attentive staff. Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great view

Customer review rating 4.6/5

Sally M. Couples - 21/03/2020 Confirmed reviews ALL

I stayed 1 night it is amazing view location I like breakfast

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Wont stay

Customer review rating 4.6/5

Diaa H. Business - 20/03/2020 Confirmed reviews ALL

The staff were very polite, helpful and available all the time. The hotel is perfectly located for the purpose of my visit. The breakfast was excellent both in quality and quantity. The restaurant staff and managers were very courteous. The room was great with a wonderful view. Thank you for a wonderful stay and I regret that it was cut short due to the health situation globally.

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good and Pleasant Stay

Customer review rating 4.6/5

Srikanth S. Business - 19/03/2020 Confirmed reviews ALL

Had good stay throughout from day 1 till checkout. Even a small request on boiling rice more on Kapsa served in breakfast was considered and served the way I wanted. People are so supportive and happy to serve. Thanks to all working in Sofitel from main entrance, reception, room service etc.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

One of the best hotels in Cairo

Customer review rating 4.6/5

Anonymous Solo - 19/03/2020 Confirmed reviews ALL

One of the best hotels in Cairo specially location and also catering is delicious, deserves to stay

Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

A very good stay

Customer review rating 4.6/5

Dr M. S. Couples - 18/03/2020 Confirmed reviews ALL

Very comfortable room and very nice smiley hospitable team Very nice professional service specially Hayam and Ahmed Shehata they are warm and professional working from the heart Warm reception Great Cairo view from the room balcony in the 24th floor overlooking all the famous touristic sites of the grand lovely Cairo The price is very reasonable for the services given A very rich tasty breakfast at casa Mia Resturant

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt
Customer review rating 4.6/5

Jihan Families - 14/03/2020 Confirmed reviews ALL

The view is terrible The staff are very professional and working from their heart Specially at casa mia restaurant Hayam and amr Are very helpful ,smiling ,remember me every visit Love both from my heart

Dear Valued Guest, It was our pleasure having the chance to have you with us. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

5 Stars Service - 5 Stars Hotel - 5 Stars Facilities such as Swimming Pool/Gym >> Wonderful Stay !

Customer review rating 4.6/5

Yannick Solo - 13/03/2020 Confirmed reviews ALL

5 Stars Service - 5 Stars Hotel - 5 Stars Facilities such as Swimming Pool/Gym >> Wonderful Stay ! As Diamond Member, received outstanding Service with wonderful upgrade to Prestige Suite ! Mr Mohamed Abd El Moneam provided me an incredible service at the Executive Lounge, ensuring that everything is going perfectly well ! Same as the whole team of Sofitel Cairo ! Will definitely go back ! Prestige Suite #2501 is so Amazing !!!

Dear Valued Guest, I would like to thank you most sincerely for taking the time to write to us. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. Please rest assured that your thanks would be conveyed to all staff concerned. We all look forward to welcoming you back to Sofitel Cairo-El Gezirah in the near future. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located

Customer review rating 4.6/5

Nermyne T. Business - 12/03/2020 Confirmed reviews ALL

Comfortable & enjoyable

Bonjour Valued Guest, Just a short note to sincerely thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great stay

Customer review rating 4.6/5

Yussra M. H. Families - 11/03/2020 Confirmed reviews ALL

Perfect stay and service . So clean and breakfast is amazing. Exceptional view and very comfy . Very hospital staff including Hayam ,Mahmoud Reyad, Mr Magdy, Mr Shehata and all of them. Many thanks for the perfect time

Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good location, safe

Customer review rating 4.6/5

Amani A. Families - 10/03/2020 Confirmed reviews ALL

It was a good experience but the room cleanness was not as expected from a 5 stars hotel. Need more improvement for the room cleaning. Also, every day I call them to provide a dental kit which is supposed to be available in any 5 stars hotel

Dear Valued Guest, I would like to thank you most sincerely for taking the time to write to us. Rest assured that your comments about your room cleanliness and the unavailability of a dental kit in the room were passed-over to the Director of Housekeeping for further improvement. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

amazing staff and great location. Swimming pool and spa. Delicious food with lots of variety

Customer review rating 4.6/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

when of my best stays in any hotels in last year

Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Perfect location! Pros and cons.

Customer review rating 4.6/5

E C. -. U. Couples - 09/03/2020 Confirmed reviews ALL

Pros: This hotel arguably has the best Nile views as it appears that it is the only hotel at the tippy top of the “island”. The restaurants were great. The check in was easy. Cons: we arrived around 5:30pm to the hotel- checked in..and when we got to the it was obvious that the room needed upgrading and it smelled like cigarette smoke to the point that we almost considered leaving the hotel since my wife couldn’t breath. Apparently there are nonsmoking and smoking rooms which was NEVER EVER indicated while booking or checking in. We called and they didn’t have any clean rooms for us. For the price we paid for this room we expected a lot more. We had a tour the next day so we were gone most of the day and we did find that when we came back the room smelled a lot better (although smoke tends to always stay a bit). Also it feels like everyone in everyone in Eygpt always expects a tip to do their job. Literally every person wants a tip and they are very vocal about it- which was annoying and tacky. (With the exception of the taxi/limo employee who was an older round gentle man with a gray mustache- who was great- so professional always smiling and never one asked for anything. He was the only person during our stay which always seemed happy to help- this included people outside of the hotel too- just a great employee!) So all in all you have to way your options- do you want the best views of the Nile? Or do want a better room? We chose to stay- as we probably won’t be back to Cairo and the Nile views were stunning. We paid extra for panaramic view room- stayed on the 9th floor.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt
Customer review rating 4.6/5

Omar A. Families - 07/03/2020 Confirmed reviews ALL

Great

Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Excellent location

Customer review rating 4.6/5

Anne D. Business - 05/03/2020 Confirmed reviews ALL

I had the pleasure to host a Chaine des Rotisseurs dinner at your beautiful hotel, and the hotel top mamangment graciously offered an overnight stay , and what a stay, my room spacious, clean, with an exquisite nile view. However, I regret the noise from the restaurants below and the noise level within the hotel.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

perfect

Customer review rating 4.6/5

Sherif Solo - 04/03/2020 Confirmed reviews ALL

perfect

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Friendly and comfortable

Customer review rating 4.6/5

Sameh M. Couples - 02/03/2020 Confirmed reviews ALL

Sofitel Elgezeira is my becoming my second home. Whenever I stay at the hotel I receive courteous and efficient treatment from all the staff in particular the staff of the club lounge (under the leadership of Yasser and Mohamed with great team including Mahmoud, Reda, Tamer, Amer, Issra and the young trainees), and the extremely helpful guests manager Ms Gihan.

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Nice view on Nile river

Customer review rating 4.6/5

Ali A. Business - 02/03/2020 Confirmed reviews ALL

First time... Nice.. Enjoyable... Nearby...

Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Excellent hotel

Customer review rating 4.6/5

Thomas T. Business - 01/03/2020 Confirmed reviews ALL

From check in to check out great experience

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Pleasently

Customer review rating 4.6/5

Shadia A. Couples - 01/03/2020 Confirmed reviews ALL

Very good experience but the food hygiene was below expectation. Handling the food with absolutely no gloves.especially at the baker shop outside the breakfast restaurant. No welcoming chocolate or fruits at the room upon arrival . Wellcoming. Hospitality and smiling faces we’re owe some. Thank u

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt
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