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Sofitel Cairo Nile El Gezirah Hotel 5 stars

Customer review rating 4.6/5 4,147 reviews

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Sofitel Cairo Nile El Gezirah
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Hotel extras

  • An urban oasis on the Nile

  • Submerged in relaxation at SoSpa pool

  • Egyptian grandeur meets French style

  • Sophisticated venue for conferences & corporate events

  • Cairo's luxurious spot for French and international cuisines

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
Catering
  • BreakfastPaying
  • 5 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek
Downtown
Po Box 732 El Orman Giza
11518
cairo
egypt

Tel: +20227373737

Fax: (+20)2/27363640

Check-in from 15h00

Check out up to 12h00

  • CITY A :  OPERA STATION

  • UNDER GROUND :  OPERA

  • By plane

    CAIRO INTL AIRPORT At 24km / 14.91 miles

  • By train

    RAMSIS STATION At 2km / 1.24 miles

GPS :30.038811, 31.22426

Our accommodation(s)

Sleep in silence, wake to Nile views. Each of our 433 luxury Cairo hotel suites and rooms overlooks the river from our quiet island location. Contemporary fittings blend French hi-tech with Oriental trimmings. Memorable Cairo accommodation.

Superior King bed with Partial Nile View

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Twin Bed with Partial Nile View

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

PREMIUM Room 1 King Seize Bed , High Floor Partial Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

PREMIUM Room, 2 Single Beds, High Floor Partial Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

LUXURY ROOM, 1 King Size Bed, Full Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

LUXURY ROOM, 2 Single Size Beds, Full Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

MAGNIFIQUE Room , 1 King Size Bed , Panopramic Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

MAGNIFIQUE Room , 2 Single Size Bed , Panopramic Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

Luxury Room with Club Millesime Access , Full Nile view and King bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

Luxury Room with Club Millesime Access , Full Nile view and Twin bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

Prestige Suite , 1 King Size , CLUB MILLESIME ACCESS Panoramic Nile View

  • Max. number of persons: 3
  • Area: From 64 m² / 689 sq ft
Rooms

Our restaurants and bars

LA PALMERAIE MOROCCAN RESTAURANT

Type of cuisine: Other cooking style

Feast on Moroccan specialties at this Oriental eatery, the best Cairo restaurant for authentic tagines. Live music enhances the Moorish ambiance, while a shisha pipe and tea with mint can be enjoyed overlooking the Nile.

Dinner

15:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Type of cuisine: Gourmet

Floating gently on the Nile, this stylish à la carte restaurant has the most privileged location of all restaurants in Cairo and The trio experts will take you to a fusional experience on board, inspired by the Michelin star chef Laurent Peugeot.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEBABGY - ORIENTAL GRILL

Type of cuisine: Barbecue

An iconic Cairo restaurant for tasty barbecued meat - grilled, Choose from varieties of food, drinks and shisha flavors, while enjoying daily entertainment program over the Nile view. Our New Exclusive Terrace is a new Experience you have to try.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

01:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE LOUNGE & BAR

Type of cuisine: Cafe

Experience French art de vivre with afternoon tea in this elegant library an lobby lounge, offering rich pastries and signature cocktails. Settle down with a book from our International selection and take advantage of free WIFI to catch up on emails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASA MIA

Type of cuisine: Italian

From a vast buffet breakfast to elegant a la carte dinners. Welcoming you to an Italian cuisine and C-town's next top hit. Prepare yourself to embark on an authentic gastronomic adventure.

Lunch

07:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA MADELEINE

Non contractual photo

Located conveniently by the lobby next to Casa Mia restaurant, this Cairo bar and café serves Nespresso coffee, Parisian-style pastries to eat in or take away, and gourmet snacks including French baguettes and candy. Perfect for a quick pick-me-up.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Non contractual photo

Listen to the gently lapping waters of the Nile from this floating Cairo bar while you sip signature cocktails and watch the sun sink over the river; tilting feluccas sail past. A privileged location for a superbly stylish Cairo bar.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNNY BAR - POOL BAR

Non contractual photo

Our pool bar - Sunny by name and sunny by nature - offers signature cocktails, healthy virgin drinks and a range of snacks. Order a refreshing thirst-quencher between sunbathing and swimming in the heated outdoor infinity pool overlooking the Nile.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE - LOUNGE&BAR

Non contractual photo

Settle in a comfortable chair and browse a book from our international selection. Gaze at the sparkling Nile as you take afternoon tea in this elegant library lounge with scrumptious pastries and cocktails. Catch up on emails using our free Wi-Fi.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 525 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Sofitel Cairo Nile El Gezirah

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,147 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,053 reviews

Prime location

Customer review rating 4.6/5

Reham M. A. Families - 13/10/2020 Confirmed reviews ALL

Perfect

Dear Valued Guest, Thank you for taking the time to share your detailed feedback on our online survey following your recent stay with us. We have taken into consideration your ratings regarding the Value for price paid and the Internet service. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

10

Customer review rating 4.6/5

Ashraf R. A. G. Families - 12/10/2020 Confirmed reviews ALL

Wonderful and magic I will not forget nile view All the staff was very good rom the best stay ever many thanks for best team hayam and Mahmoud and amr

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Beautiful memories every time

Customer review rating 4.6/5

Amina Couples - 09/10/2020 Confirmed reviews ALL

Polite, organized and clean staff who are currently adopting mask wearing all the time. The location is excellent. Enjoyable atmosphere. Nice food

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located

Customer review rating 4.6/5

Abdelrahman F. Friends - 06/10/2020 Confirmed reviews ALL

Very polite and helpful staff Abdelaziz,hayam

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good stay

Customer review rating 4.6/5

Anonymous Families - 04/10/2020 Confirmed reviews ALL

Excellent

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good stay

Customer review rating 4.6/5

Menna Couples - 04/10/2020 Confirmed reviews ALL

Everything is okay

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Brilliant Stay

Customer review rating 4.6/5

Mustafa S. Families - 27/09/2020 Confirmed reviews ALL

It is a great service with a great team really I enjoyed my stay there special thanks to Shahenda she did a great efforts to make my stay excellent and memorable. Thanks for all the team

Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Amazing Experience

Customer review rating 4.6/5

Amr H. Families - 14/09/2020 Confirmed reviews ALL

As always wonderful atmosphere and amazing service. the staff are professional and friendly , so everything was awesome.

Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments. Once again THANK YOU. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located

Customer review rating 4.6/5

Hassam A. Families - 10/09/2020 Confirmed reviews ALL

Good services and nice location.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Excellent

Customer review rating 4.6/5

Walid Families - 07/09/2020 Confirmed reviews ALL

Wonderful place Magnificent Nile view Great food Amazing pool

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated our services high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great stat

Customer review rating 4.6/5

Rania A. Business - 07/09/2020 Confirmed reviews ALL

Great stay, professional staff, clean and coron free surroundings. Delicious breakfast amd fast service.

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Excellent location. Generous and delicious breakfast. Beautiful view.

Customer review rating 4.6/5

Alexander K. Couples - 05/09/2020 Confirmed reviews ALL

Clean, beautiful and conveniently located. Professional and courteous staff. Only lacking a warm smile.

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

The staff are friendly

Customer review rating 4.6/5

Salma Business - 05/09/2020 Confirmed reviews ALL

First the view is wonderful Rooms are special and comfortable

Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great View & Excellent Service

Customer review rating 4.6/5

Robespierre M. Business - 01/09/2020 Confirmed reviews ALL

Second time in this hotel, they recognized me and I received a good treatment to be Platinum Club Accor Member. All those associates made my stay Great ; FD : Mohamed and all his staff , Club Lounge : Mahmoud , Tamer , Amr and Sara doing great job like in the Restaurant- Breakfast: Richard's manager is awesome .

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your expected standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good Stay, Well Located.

Customer review rating 4.6/5

Ahmed I. Business - 31/08/2020 Confirmed reviews ALL

The room is comfortable, the staff are professional and friendly everything was awesome.

Dear Valued Guest, It was our pleasure having the chance to have you with us. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Extremely amazing experience at Sofitel Gezira ❤️

Customer review rating 4.6/5

Abla A. Families - 31/08/2020 Confirmed reviews ALL

Best location and service and food ever ... wonderful atmosphere friendly and amazing service ... tasty food thanks to Mohamed Farag ans hayam and motaz ..... can’t wait to repeat this amazing experience ❤️❤️❤️❤️

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Very Nice Experience

Customer review rating 4.6/5

Wessam H. Families - 26/08/2020 Confirmed reviews ALL

It was a very pleasant experience overall. The friendly attitude, hygienic atmosphere, nice restaurants and great room view made it a very nice stay. I would like to specially thank Mr. Amir, room service team member, for his polite and cordial attitude.

Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments. All of us at Sofitel Cairo-El Gezirah were happy to learn that we took part in the success of your weekend stay and the hotel management are indeed fortunate to have among our staff this dedicated that you mentioned and I will definitely convey to him your kind remarks. May I seize this opportunity to thank you for having favoured us with your patronage. Sincerely yours, Iman El Gabaly Guest Experience Manager Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt
Customer review rating 4.6/5

Alya N. Couples - 25/08/2020 Confirmed reviews ALL

Perfect

Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt
Customer review rating 4.6/5

Ahmed S. Couples - 25/08/2020 Confirmed reviews ALL

Was good

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located, super view, friendly welcome and professional service

Customer review rating 4.6/5

Nahla Families - 24/08/2020 Confirmed reviews ALL

My overall stay was much appreciated and most welcome as it was a family gathering after a long period of seperation. Checking in and checking out went very smoothly by. The restraunts and coffee shops were all well managed and had very polite and helpful staff. But due to the current covid-19 issue restrictions were applied concerning the number of people that were at the pool and other areas at the same time. But there were some setbacks. At the parking area one had to leave the car keys, and upon refusal another parking area was destined for us, where unfortunatly we had to carry our luggage ourselves as no bellboy service was available for that car park. Our bedroom had a super view, and was adequatehy furnished, but the bathroom needed maintenance and service to make our stay more comfortable. Overall, we enjoyed our stay and hope we can repeat the experience soon again.

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

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