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Sofitel Cairo Nile El Gezirah Hotel 5 stars

Customer review rating 4.6/5 4,549 reviews

ALLSAFE approved hotel

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Sofitel Cairo Nile El Gezirah
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+ 18 Services

Hotel extras

  • An urban oasis on the Nile

  • Submerged in relaxation at SoSpa pool

  • Egyptian grandeur meets French style

  • Sophisticated venue for conferences & corporate events

  • Cairo's luxurious spot for French and international cuisines

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Golf Paying
Catering
  • Breakfast Paying
  • 4 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 15 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek
Downtown
Po Box 732 El Orman Giza
11518 cairo
egypt

Tel: +20227373737

Fax: (+20)2/27363640

Check-in from 15h00

Check out up to 12h00

  • CITY A :  OPERA STATION

  • UNDER GROUND :  OPERA

  • By plane

    CAIRO INTL AIRPORT At 24km / 14.91 miles

  • By train

    RAMSIS STATION At 2km / 1.24 miles

GPS :30.038811, 31.22426

Our accommodation(s)

Sleep in silence, wake to Nile views. Each of our 433 luxury Cairo hotel suites and rooms overlooks the river from our quiet island location. Contemporary fittings blend French hi-tech with Oriental trimmings. Memorable Cairo accommodation.

Our restaurants and bars

LA PALMERAIE MOROCCAN RESTAURANT

Type of cuisine: Other cooking style

Feast on Moroccan specialties at this Oriental eatery, the best Cairo restaurant for authentic tagines. Live music enhances the Moorish ambiance, while a shisha pipe and tea with mint can be enjoyed overlooking the Nile.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

WINDOW ON THE NILE LOUNGE & BAR

Type of cuisine: Cafe

Experience French art de vivre with afternoon tea in this elegant library an lobby lounge, offering rich pastries and signature cocktails. Settle down with a book from our International selection and take advantage of free WIFI to catch up on emails.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

CASA MIA

Type of cuisine: Italian

From a vast buffet breakfast to elegant a la carte dinners. Welcoming you to an Italian cuisine and C-town's next top hit. Prepare yourself to embark on an authentic gastronomic adventure.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

KEBABGY - ORIENTAL GRILL

Type of cuisine: Barbecue

An iconic Cairo restaurant for tasty barbecued meat - grilled, Choose from varieties of food, drinks and shisha flavors, while enjoying daily entertainment program over the Nile view. Our New Exclusive Terrace is a new Experience you have to try.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LA MADELEINE

Located conveniently by the lobby next to Casa Mia restaurant, this Cairo bar and café serves Nespresso coffee, Parisian-style pastries to eat in or take away, and gourmet snacks including French baguettes and candy. Perfect for a quick pick-me-up.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

SUNNY BAR - POOL BAR

Our pool bar - Sunny by name and sunny by nature - offers signature cocktails, healthy virgin drinks and a range of snacks. Order a refreshing thirst-quencher between sunbathing and swimming in the heated outdoor infinity pool overlooking the Nile.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

WINDOW ON THE NILE - LOUNGE&BAR

Settle in a comfortable chair and browse a book from our international selection. Gaze at the sparkling Nile as you take afternoon tea in this elegant library lounge with scrumptious pastries and cocktails. Catch up on emails using our free Wi-Fi.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 525 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Sofitel Cairo Nile El Gezirah

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,549 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,332 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent service

Customer review rating 5.0/5

Mona A. Solo - 18/07/2021 Confirmed reviews ALL

I thank the hotel for the excellent service in the business lounge and the cleanliness staff for their diligent work and also thank the customer service manager for following up with clients. Great hotel.

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Perfectly located

Customer review rating 5.0/5

Bechara A. Business - 18/07/2021 Confirmed reviews ALL

Extremely well served

Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Location

Customer review rating 4.0/5

Anniversary Families - 16/07/2021 Confirmed reviews ALL

Good one

Dear Valued Guest, Thank you for taking the time to share your detailed feedback through the online survey following your recent stay at the hotel. We have taken into consideration your ratings regarding the breakfast & the Room Service services. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Extraordinary service and Excellent staff

Customer review rating 4.5/5

Yousef A. S. Solo - 15/07/2021 Confirmed reviews ALL

Dears, I would like to thank you a lot for the excellent experience i had during my stay in Sofitel Al Grzera. The rooms were very comfortable, the food was excellent, Spa was delivering great experience and the staff were so friendly and smiling in general. I would like to extra thank the housekeeping representative in 15th floor Mr. Hussam for his always support during my stay and greatly frindly service delivery . Also, Miss Mariam from Guest Relations for her highly tactful dealing with my questions and inquiries. I would like to mention that my stay plan was for 4 nights however due the excellence i found in Sofitel i was happy to extend my stay to total 8 nights. Wishing to see you soon in my nearest vacation plan. With best wishes, Yousef Al S.

Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great

Customer review rating 4.5/5

Amer S. Families - 14/07/2021 Confirmed reviews ALL

Just great

Dear Valued Guest, Thank you for taking the time to share your detailed feedback through the online survey following your recent stay at the hotel. We have taken into consideration your ratings regarding the reinforced Cleanliness & Hygiene measures. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located, can be cleaner though, the prices are high especially Kababgy restaurant is so expensive!

Customer review rating 3.5/5

Rana K. Business - 14/07/2021 Confirmed reviews ALL

Overall good. Friendly staff, but expensive stay. Eating at the hotel was expensive.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Please be informed that the hotel prices are in range with all Cairo hotel’s within our category. Rest assured that all your constructive comments were shared with the hotel management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

good

Customer review rating 3.0/5

Sheref E. Families - 13/07/2021 Confirmed reviews ALL

was hoping to get a better upgrade.

Dear Valued Guest, Thank you for taking the time to complete the online guest satisfaction survey regarding your recent visit to Sofitel Cairo El Gezirah. Your feedback is important to ensure we continually deliver the service Sofitel Cairo Nile El Gezirah is renowned for and exceed your expectations for future visits. Upon review of your completed questionnaire we have identified that you rated the special attention that you received as an ALL –Accor Live Limitless loyalty program member during your stay as dissatisfactory. To assist us to improve our services to you, may I please request you to provide any further details of the occurrences that led to your disappointment. Any additional information that you can provide will allow us to investigate further and take the appropriate action. We thank you in advance for your time in further clarification of your experience. In the meantime, please accept my sincere apologies that you were left to feel in anyway disappointed. I do personally appreciate your feedback and look forward to the possibility of hearing from you in reply. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Very nice location, friendly staff

Customer review rating 4.5/5

Mohamed T. Families - 12/07/2021 Confirmed reviews ALL

Very nice location, friendly staff

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Superb accommodations inside the Nile!

Customer review rating 5.0/5

Alexandre Families - 12/07/2021 Confirmed reviews ALL

The location of this hotel is the best in Cairo, as it is literally situated inside the Nile. The views from the rooms, restaurants, pool, and even the gym are spectacular. The breakfast buffet has a wide selection of Egyptian and international items. Kebabgy restaurant is highly recommended. Everyone we came across was kind, professional, and always willing to help. A special “thanks” to Mr. Saad and Mrs. Iman for bending over backwards with their hospitality. We will definitely be back very soon!

Dear Valued Guest, It is with great honor indeed to receive high ratings through our online survey from our distinguished guests. I had the pleasure of meeting you and your respectable wife during your recent stay at Sofitel Cairo Nile El Gezirah. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. Please rest assured that your high ratings and praising comments will be shared with all those who contributed to the success of your stay. I do hope that we will have the opportunity once again to serve your goodself in the very near future. Wishing you a magnifique day, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

very good location and view

Customer review rating 4.5/5

Tarek E. K. Families - 09/07/2021 Confirmed reviews ALL

Mainly positive, all staff personelle were friendly. breakfast service can be better organized

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Wonderful experience

Customer review rating 5.0/5

Mai Solo - 07/07/2021 Confirmed reviews ALL

I had a a great experience, Very well trained staff, and the room was super clear , and the food was delicious

Dear Valued Guest, Warm greetings from Sofitel Cairo - El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Your feedback is very important to us and your comments have been shared with the concerned departments for them to know that hard work payoff. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Very good stay

Customer review rating 4.5/5

Dr. J. A. Solo - 06/07/2021 Confirmed reviews ALL

I have totally enjoyed the stay at Sofitel El Gezirah. The customer service was amazing from all the staff in the hotel. Definitely this hotel will be my first choice next visit to Cairo.

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy to know that you considered the hotel to be with good customer service, attentive staff and that you will considered the hotel for your future visits. Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt
Customer review rating 4.0/5

Ali Families - 04/07/2021 Confirmed reviews ALL

Good experience. The sliding door to balcony was broken. The floor smelled like smoke all the time. Too many smokers. Sofitel should warn people that the hotel is not a smoke free zone.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback through the online survey following your recent stay at the hotel. We have taken into consideration your ratings regarding your room experience. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Very relaxing

Customer review rating 4.5/5

Anonymous Friends - 03/07/2021 Confirmed reviews ALL

The rooms have an authentic touch to it that made the stay very comforting. The views are magnificent and the food is excellent. The pool and spa were great as well

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt
Customer review rating 3.0/5

Anonymous Couples - 27/06/2021 Confirmed reviews ALL

Guest relations Menna was superb, hospitable, polite and spoke good English. Made us feel welcome and excplained everything well.

Dear Valued Guest, I would like to thank you most sincerely for taking the time to write to us. Rest assured that your comment about the smell in your room was passed-over to the Director of Housekeeping for improvement. Please also note that your Le Deck experience was shared with the concerned department head for investigation. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good stay

Customer review rating 5.0/5

Muneera A. A. Solo - 25/06/2021 Confirmed reviews ALL

Perfect

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

This will be my last stay with hotel after being my favorit hotel for 10 years

Customer review rating 1.0/5

Fadi A. Business - 24/06/2021 Confirmed reviews ALL

Unhelpful and friendly staff ,very poor service, food is the menimimum quality with the highest price.

Dear Valued Guest, Thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo - El Gezirah. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Cairo - El Gezirah, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the challenging points of your experience and prevent recurrence in the future. We look forward to welcome another opportunity to welcome you back and serve you better in the future. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good Stay

Customer review rating 4.5/5

Ahmed E. M. Couples - 22/06/2021 Confirmed reviews ALL

We have enjoyed all the service and facilities, Staff is very helpful and nice.

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Service that does not mutch the name of the hotel

TripAdvisor rating 4.0/5

dmitryrussia2021 07/04/2021 TripAdvisor review

We traveled with family. Ussually Sofitel= high quality standarts, but not this time. We expected more than 1.5h to prepare the room check-in. I had ask for extra bed for a child 3 times - by phone, at the reception, via WhatsApp. As a result, the bed was delivered at night, when everyone was asleep. The concierge service does not work and does not provide any practical assistance, it sits behind closed doors. On the positive side - the service on the club floor is wonderful, pleasant lounge.

Bonjour Valued Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your feedback will be influential in improving your experience for your next stay. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is indeed a concern that you feel the service offered was not up to its usual fine standards. We will of course take this very seriously and rectify the shortfalls. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager

REAL 5 star hotel in Cairo

TripAdvisor rating 5.0/5

mache2021 01/04/2021 TripAdvisor review

I strongly recommend this hotel for Cairo city tours. Especially we liked lounge on 16 floor managed by Mr.Muhhamed. Design is very stylish and oriental. Sometimes reception didn't react fast we wanted for some enquiries so we have to repeat 2-3 times.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Sofitel Cairo Nile El Gezirah. We are glad to read that you had a fantastic experience and you were enjoying the service in the Club Millesime. Rest assured that your comments about the Reception services has been shared with the hotel’s Front Office Manager for improvement. Your complimenting review has been shared with our teams as they are eager to hear from our guests. Sincerely, Iman El Gabaly Guest Experience Manager

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