Sofitel Cairo Nile El Gezirah Hotel 5 stars

Customer review rating 4.6/5 4,270 reviews

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Sofitel Cairo Nile El Gezirah
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Hotel extras

  • An urban oasis on the Nile

  • Submerged in relaxation at SoSpa pool

  • Egyptian grandeur meets French style

  • Sophisticated venue for conferences & corporate events

  • Cairo's luxurious spot for French and international cuisines

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
Catering
  • BreakfastPaying
  • 5 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek
Downtown
Po Box 732 El Orman Giza
11518
cairo
egypt

Tel: +20227373737

Fax: (+20)2/27363640

Check-in from 15h00

Check out up to 12h00

  • CITY A :  OPERA STATION

  • UNDER GROUND :  OPERA

  • By plane

    CAIRO INTL AIRPORT At 24km / 14.91 miles

  • By train

    RAMSIS STATION At 2km / 1.24 miles

GPS :30.038811, 31.22426

Our accommodation(s)

Sleep in silence, wake to Nile views. Each of our 433 luxury Cairo hotel suites and rooms overlooks the river from our quiet island location. Contemporary fittings blend French hi-tech with Oriental trimmings. Memorable Cairo accommodation.

Superior King bed with Partial Nile View

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Twin Bed with Partial Nile View

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

PREMIUM Room 1 King Seize Bed , High Floor Partial Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

PREMIUM Room, 2 Single Beds, High Floor Partial Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

LUXURY ROOM, 1 King Size Bed, Full Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

LUXURY ROOM, 2 Single Size Beds, Full Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

MAGNIFIQUE Room , 1 King Size Bed , Panopramic Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

MAGNIFIQUE Room , 2 Single Size Bed , Panopramic Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

Luxury Room with Club Millesime Access , Full Nile view and King bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

Luxury Room with Club Millesime Access , Full Nile view and Twin bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

Prestige Suite , 1 King Size , CLUB MILLESIME ACCESS Panoramic Nile View

  • Max. number of persons: 3
  • Area: From 64 / 689 sq ft
Rooms

Our restaurants and bars

LA PALMERAIE MOROCCAN RESTAURANT

Type of cuisine: Other cooking style

Feast on Moroccan specialties at this Oriental eatery, the best Cairo restaurant for authentic tagines. Live music enhances the Moorish ambiance, while a shisha pipe and tea with mint can be enjoyed overlooking the Nile.

Dinner

15:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Type of cuisine: Gourmet

Floating gently on the Nile, this stylish à la carte restaurant has the most privileged location of all restaurants in Cairo and The trio experts will take you to a fusional experience on board, inspired by the Michelin star chef Laurent Peugeot.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEBABGY - ORIENTAL GRILL

Type of cuisine: Barbecue

An iconic Cairo restaurant for tasty barbecued meat - grilled, Choose from varieties of food, drinks and shisha flavors, while enjoying daily entertainment program over the Nile view. Our New Exclusive Terrace is a new Experience you have to try.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

01:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE LOUNGE & BAR

Type of cuisine: Cafe

Experience French art de vivre with afternoon tea in this elegant library an lobby lounge, offering rich pastries and signature cocktails. Settle down with a book from our International selection and take advantage of free WIFI to catch up on emails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASA MIA

Type of cuisine: Italian

From a vast buffet breakfast to elegant a la carte dinners. Welcoming you to an Italian cuisine and C-town's next top hit. Prepare yourself to embark on an authentic gastronomic adventure.

Lunch

07:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA MADELEINE

Non contractual photo

Located conveniently by the lobby next to Casa Mia restaurant, this Cairo bar and café serves Nespresso coffee, Parisian-style pastries to eat in or take away, and gourmet snacks including French baguettes and candy. Perfect for a quick pick-me-up.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Non contractual photo

Listen to the gently lapping waters of the Nile from this floating Cairo bar while you sip signature cocktails and watch the sun sink over the river; tilting feluccas sail past. A privileged location for a superbly stylish Cairo bar.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNNY BAR - POOL BAR

Non contractual photo

Our pool bar - Sunny by name and sunny by nature - offers signature cocktails, healthy virgin drinks and a range of snacks. Order a refreshing thirst-quencher between sunbathing and swimming in the heated outdoor infinity pool overlooking the Nile.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE - LOUNGE&BAR

Non contractual photo

Settle in a comfortable chair and browse a book from our international selection. Gaze at the sparkling Nile as you take afternoon tea in this elegant library lounge with scrumptious pastries and cocktails. Catch up on emails using our free Wi-Fi.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 525

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Sofitel Cairo Nile El Gezirah

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,270 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,117 reviews

Customer review rating 4.6/5

Hany F. Couples - 18/01/2021 Confirmed reviews ALL

All staff was helpful specifically the receptionist, the location was great, the stay in your hotel was excellent experiment. Looking to try it again soon

Dear Valued Guest, We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located.

Customer review rating 4.6/5

Saleh N. Families - 16/01/2021 Confirmed reviews ALL

Well located. Professional staff especially marim

Dear Valued Guest, Thank you for taking the time to share your detailed feedback on our online survey following your recent stay with us. We have taken into consideration your ratings regarding to the value for money paid. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Amazing Conditions! Club Longe best experience!

TripAdvisor rating 4.5/5

corinaanagnostou 12/01/2021 TripAdvisor review

We loved everything about this hotel! The rooms were clean and had a breathtaking view of the Nile River. The best thing were the friendly staff always trying to help you. Especially Tamer and Mahmoud at the Club Longe. They spoiled us for our entire stay. They were always making sure we had everything we needed and more. They worked with so much passion and I can say that they are excellent at their job. I highly recommend Sofitel Cairo. I would definitely return!

Dear Valued Guest, Thank you for taking the time to place your remarks on TripAdvisor. We are excited by such encouraging and positive comments. We are overwhelmed by your remarks on TripAdvisor. Glad you had a positive experience on your recent stay and that you found the location to be peaceful and the hotel to be well managed by efficient and courteous staff. Sincerely yours, Iman El Gabaly Guest Experience Manager

Excellent Hotel

Customer review rating 4.6/5

Abdulaziz A. Couples - 11/01/2021 Confirmed reviews ALL

It was amazing view, staff so friendly and helpful, room service and housekeeping they respond quickly, room is good just need to renew toilet

Dear Valued Guest, Dear Valued Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your feedback will be influential in improving your experience for your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Very Good

TripAdvisor rating 4.5/5

meshar2021 Business - 11/01/2021 TripAdvisor review

However, the hotel manager was not cooperative as I had to leave one day early due to an emergency and insisted to charge me additional night due to cancellation clause which is to my understanding before checking in this clause is applicable and not after checking in. Anyhow this was the only bad experience we met during our recent vist.

Dear Valued Guest, Thank you for placing your valuable feedback on Tripadvisor, every opinion counts to us! We are happy to know that you rated the hotel as very good. Unfortunately, we were not able to waive the canceled night as the reservation terms applies for the whole reservation; before and after check-in, please accept our sincere apology in this regard. Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager

Great, helpful staff

Customer review rating 4.6/5

John Solo - 10/01/2021 Confirmed reviews ALL

Very nice stay in beautiful property

Dear Valued Guest, Thank you for taking the time to complete the online guest satisfaction survey regarding your recent visit to Sofitel Cairo El Gezirah. Your feedback is important to ensure we continually deliver the service Sofitel Cairo Nile El Gezirah is renowned for and exceed your expectations for future visits. Upon review of your completed questionnaire we have identified that you rated the special attention that you received as an ALL –Accor Live Limitless loyalty program member during your stay as dissatisfactory. To assist us to improve our services to you, may I please request you to provide any further details of the occurrences that led to your disappointment. Any additional information that you can provide will allow us to investigate further and take the appropriate action. We thank you in advance for your time in further clarification of your experience. In the meantime, please accept my sincere apologies that you were left to feel in anyway disappointed. I do personally appreciate your feedback and look forward to the possibility of hearing from you in reply. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Unbelievable Roomview

Customer review rating 4.6/5

Amr G. Couples - 10/01/2021 Confirmed reviews ALL

I stayed at Sofitel el geziera for one night in Jan.2021. Checking in wasn't very smooth, as they asked me to pay for the room, which i was 100% sure that i already payed at the time of the reservation one week before and they told me they have to check that, which took time and afterall they couldn't confirm the payment and i was asked through the manager(who was very polite) to block the amount from my credit card untill they sort things out and see if the amount was already payed or not. Otherwise we enjoyed our room so much, the view of the nile was amazing and the room was pretty spacious and reasonably clean. Breakfast was good and the waiters were nice and very helpful.

Dear Valued Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your feedback will be influential in improving your experience for your next stay. Please be informed that we have investigated your payment misfortunate reporting and it appeared that there was a technical problem with the communication that caused the delay of the appearance of the payment on the system. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

So excellent to repeat staying

Customer review rating 4.6/5

Dr. K. S. Families - 08/01/2021 Confirmed reviews ALL

There are a lot of excellent hotels in Cairo but Sofitel Elgezirah is very unique for many reasons; the location within the magnificent Nile, the warmth you feel from the professional crew, the delicious varieties of food and restaurants.

Dear Khalid S., We very much appreciate your comments regarding your stay at the Sofitel Cairo Nile El Gezirah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

The best location in Cairo

Customer review rating 4.6/5

Yekaterina Solo - 08/01/2021 Confirmed reviews ALL

Manifique stay, all staff are so friendly, helpful and kind. Breakfast well organized, great variety and quality

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Still amazing!

TripAdvisor rating 4.5/5

Goryainova J 08/01/2021 TripAdvisor review

Our stay was wonderful! Personal was very helpful and loyal. Swimming pool... that view is so beautiful! The location is perfect! The spa rituals expensive but worthy! Breakfast is outside with the Nile view 😍😍😍

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

Stunning view, amazing staff and i will stay againg

Customer review rating 4.6/5

Mahmoud E. Couples - 05/01/2021 Confirmed reviews ALL

Prefect overall, but you have to make parking free or included in the total invoice. Paying 200LE everyday for the valet is not good and it is improper way.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback through the online survey following your recent stay at the hotel. We have taken into consideration regarding your comment the valet experience. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Thank you & best regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good view bad experience

Customer review rating 4.6/5

Anonymous Couples - 03/01/2021 Confirmed reviews ALL

Despite the great location and vallet service, the website for booking is misleading causint a serious issue with my booking, the room wasn't clean (spiders on the walls and cieling and foot marks on the curtains) besides very delayed and ignorant room service. This was horrible for a new year's eve stay

Dear Valued Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your feedback will be influential in improving your experience for your next stay. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is indeed a concern that you feel the service offered was not up to its usual fine standards. We will of course take this very seriously and rectify the shortfalls. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good but I expected much more for 5 star hotel

Customer review rating 4.6/5

Dr. A. Z. Couples - 03/01/2021 Confirmed reviews ALL

Hospitality was great and staff is very professional, however, as Accor elite member I was expecting more attention to details. For example, within my reservation I expected parking cost to be included, however, I was told for non Egyptian parking not included (strange, as my friend book same day with me and his parking was included). When I ordered drinks at the pool, I had to pay cash? I informed the waiter that I don't have cash on me and he can write it to me room. However, he refused and when we contacted the duty manager he told me that's the rules. I had to cut my pool session and walk all the way to my room to get the cash (even I see the waiter almost followed me). this is not my expectation for a 5 star hotel at all!. The SPA experience was a joke, I was allowed only 30min a day and priority was given to other SPA members, even If I offered to pay?

Dear Valued Guest, Thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo - El Gezirah. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Cairo - El Gezirah, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the challenging points of your experience and prevent recurrence in the future. We look forward to welcome another opportunity to welcome you back and serve you better in the future. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Lovely stay

Customer review rating 4.6/5

Nagy N. N. S. Couples - 31/12/2020 Confirmed reviews ALL

From first moment we feel high standard of service and staff , excellent check-in and out , hotel very clean everywhere, excellent quality of food , Hôtel have many nice restaurants with beautiful view on the Nile , recommend club longe , Hôtel have one of the best in city thanks to Mr Mahmoud and Tamer , staff in breakfast restaurant are excellent, Hôtel have excellent measures for Covid-19, very special thanks to miss Mariam and miss Gharam for helping us and welcome us during stay , plus explain us how we can benefit from hotel facilities, room very clean , staff very serious about our safety , staff smiling and helpful everywhere, we spent lovely time will back again

5 Star Service But Room Needs Some Maintenance

TripAdvisor rating 4.5/5

ManhattaArchNYC 30/12/2020 TripAdvisor review

The security, reception staff, porters, housekeeping staff and restaurant staff were all 5 star. The room did have some maintenance issues. My wife attempted to adjust the sconce and it fell right off the wall. The medicine cabinet had built-in lights on either side that clearly weren't straight. The whole point of those lights is to evenly illuminate your face. The odd bathroom door design was just annoying. They probably ought to have done a pocket door. The biggest issue was people in nearby rooms were chain smoking and the smell was wafting in through the bathroom exhaust vent and the HVAC system. The onsite restaurants were decent. They had a french cafe that we did tea & desserts daily. Unfortunately, it didn't open until 10am b/c the hotel is trying to push a $16 breakfast. It's a shame because I did try the croissant and it was tasty. You either have to be a late breakfast person or plan ahead the night before. The other restaurant that we really like was the "oriental" which apparently means Egyptian food in Egypt. Despite the lack of egg rolls and kung pao chicken, we loved the food. We didn't end up using the pool. It was on the smaller side and seemed pretty full of lonely trust fund kids taking selfies for their vast array of Instagram followers. We did use the gym which was enjoyable despite the fact that there was an anti-masking, anti- deodorant, anti-wiping the machines down guy in their with me. The location was nice in that it wasn't overly crowded. Honestly, I prefer the north side of Gezirah Island because it's more walkable. Despite being centrally located, you almost have to take an taxi anywhere you go because of a variety of site factors. Would I stay there again? Probably yes unless I could find something equivalent or nicer on the north side of the island. Honestly, Cairo is an over congested polluted mess of a city. And this comment is coming from someone from NYC. I think the president is wise relocating the administrative capital. Hopefully, that'll draw some of the congestion out of the city so they can better preserve the historic buildings and perhaps demolish some of those post-apocalyptic slums. Don't get me wrong, the pyramids are amazing. However, next time I am in Cairo area, I will heavily consider staying out in the burbs. The Mall of Egypt has a nice indoor ski resort. Maybe there's a good hotel out there?

Dear Valued Guest, It was our pleasure having the chance to have you with us. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

Perfect location

Customer review rating 4.6/5

Angela M. Friends - 27/12/2020 Confirmed reviews ALL

Sofitel was the perfect location! The hotel has a beautiful spa, great restaurants, and a great gym.

Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt
Customer review rating 4.6/5

Ahmed H. Couples - 26/12/2020 Confirmed reviews ALL

Great

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Lovely views, nice hotel

Customer review rating 4.6/5

Magdi F. Families - 25/12/2020 Confirmed reviews ALL

I was there for my daughter's wedding. That went well. As a bit of a culinary connoisseur, I was disappointed with the food served in some of your restaurants. I was also surprised that the restaurants were not ready to serve at 12:00 (time when most Europeans - and myself) have lunch-

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Too bad stay

Customer review rating 4.6/5

Husain K. Friends - 25/12/2020 Confirmed reviews ALL

It was one of the worst stays even though I am a former customer and I do not live in anything other than the Sofitel, but this time it was bad in terms of services as the room door was not opened due to a defect in the door system and every time I waited about half an hour to enter the room and other than this, a malfunction in the room air conditioner, which caused me The inconvenience of sleeping in the heat and when I asked to change the room, they told me that there is no room with a full view like the one I had booked, which means taking a lesser room for the same price.

Dear Valued Guest, Thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo - El Gezirah. We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Cairo - El Gezirah, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the challenging points of your experience and prevent recurrence in the future. We look forward to welcome another opportunity to welcome you back and serve you better in the future. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

I enjoyed the experience of staying in Sofetil Ekgezira hotel

Customer review rating 4.6/5

Mohamed E. Business - 22/12/2020 Confirmed reviews ALL

The staff every where in the hotel (front office, restaurants, house keeper, pill man, etc...) have a remarkable sympathy and humor beside excellent performance.

Dear Valued Guest, I would like to thank you most sincerely for taking the time to write to us. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. Please rest assured that your thanks would be conveyed to all staff concerned. We all look forward to welcoming you back to Sofitel Cairo-El Gezirah in the near future. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

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