Sofitel Cairo Nile El Gezirah 5 stars

Customer review rating (ALL Rating) 4.7/5 1,124 reviews

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3 El Thawra Council St Zamalek, Downtown, Po Box 732 El Orman Giza, 11518 Cairo, Egypt

Description

Hotel extras

  • Located in the heart of Cairo with easy access to the capital's main landmarks

  • All rooms & suites with balconies, Nile views and elevated amenities

  • Infinity pool overlooking the Nile & relaxing Sofitel Spa on-site

  • Club Millésime on the 16th floor & Six dining venues by the Nile Promenade

  • Preferred destination for conferences & events with cutting-edge technology

Our accommodation(s)

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Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek, Downtown, Po Box 732 El Orman Giza
11518 Cairo
Egypt

GPS:30.038811, 31.22426

Telephone
Fax +20 2 27363640

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,124 reviews

Customer review rating 5.0/5

Ingo G. Families - Confirmed reviews ALL

We are regular visitors and each time arrive with a smile and leave with a bigger smile.

Dear Valued Guest, Bonjour Thank you for your kind words and for being a loyal guest at Sofitel Cairo Nile El Gezirah. It is truly rewarding to know that our hotel continues to bring you joy during your stays with us. Rest assuring you, that your kind recognition of Mr. Morkos was shared with him and the Team, as it is always a great pleasure to receive such high ratings and great feedback from our distinguished Guests, which truly serves as a motivational factor for our heartists. We truly appreciate your loyalty to Accor and for choosing Sofitel Cairo Nile El Gezirah for your previous stay, as The Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next nearest stay to your "home away from home" in Cairo, to create memorable moments with us. Sincerely, Jasmin Sarah Arendt Guest Experience Manager Sofitel Cairo El Gezirah Egypt Tel: +20… Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo – Egypt

Customer review rating 5.0/5

Michel B. Solo - Confirmed reviews ALL

Stayed with you for 5 days, thoroughly enjoyed your hospitality

Dear Valued Guest, Bonjour Thank you for your kind words regarding your recent stay at Sofitel Cairo Nile El Gezirah. We are delighted to hear that you found our location to be exceptional and our staff helpful. It is our pleasure to provide a relaxing experience for our guests. We are thrilled to learn that Ms. Heba and Ms. Louise, Ms. Shahd, Ms. Omnia and Mr. Amir contributed positively to your experience at Sofitel Cairo Nile El Gezirah, rest assuring you, that your kind recognition was shared with them and the Team, It is always a great pleasure to receive such high ratings and great feedback from our distinguished Guests, which truly serves as a motivational factor for our heartists. Thank you for making Sofitel Cairo Nile El Gezirah your choice, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next nearest stay to your "home away from home" in Cairo. Sincerely, Jasmin Sarah Arendt Guest Experience Manager Sofitel Cairo El Gezirah Egypt Tel: +20… Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo – Egypt

Customer review rating 5.0/5

Omar A. Families - Confirmed reviews ALL

Our vacation in Cairo means Sofitel El Gezirah. We feel really at home. The first time was four years ago with my wife and our daughter, since then 2×year l. For me personally, as I was studying in Cairo, it has been my favorite hotel since 2006!

Dear Valued Guest, Bonjour We are delighted to hear that Sofitel Cairo Nile El Gezirah has become your home away from home over the years. It is always a great pleasure to receive such high ratings and great feedback from our distinguished Guests, which truly serves as a motivational factor for our heartists. We truly appreciate your loyalty to Accor and for choosing Sofitel Cairo Nile El Gezirah for your previous stay, as The Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next nearest stay to your "home away from home" in Cairo, to create many more memorable moments with us. Sincerely, Jasmin Sarah Arendt Guest Experience Manager Sofitel Cairo El Gezirah Egypt Tel: +20… Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo – Egypt

Customer review rating 2.5/5

Achraf F. Families - Confirmed reviews ALL

I am visited the hotel 2 times before and it became my destination with the hotel high quality and service . But this time due to eid holiday everything went wrong

Dear Valued Guest, Bonjour Thank you for sharing your experience. We regret that your recent stay did not meet your expectations, especially during the festive period. We value your continued patronage and will reflect on your feedback to enhance our service for future stays, as we wished to learn more details, in order to act accordingly, meeting all of your expectations. We truly appreciate your loyalty to Accor and for choosing Sofitel Cairo Nile El Gezirah for your previous stay, as The Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next nearest stay to your "home away from home" in Cairo for better experiences meeting all of your expectations. Sincerely, Jasmin Sarah Arendt Guest Experience Manager Sofitel Cairo El Gezirah Egypt Tel: +20… Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo – Egypt

Customer review rating 0.5/5

Ibrahim A. K. Families - Confirmed reviews ALL

It was a very bad experience. During the check in I was with my wife but I presented my passport only and they didn’t ask for hers. The day after and after midnight the duty manager called me and asked me to get my wife out from the room because I didn’t provide the passport the day before. I explained that my wife is a student in the university and I have sent the driver with her passport to pay the tuition fee and the registration, also I have presented to the duty manager her original ID and copy of her passport and still he refused to listen with an unacceptable attitude. So I straight away checked out and went to another hotel.. Never ever go back to Sofitel again

Dear Valued Guest, Bonjour Thank you for taking the time of your day to share your feedback on your recent stay at Sofitel Cairo Nile El Gezirah. We regret to learn that the experience did not meet expectations. Following a review of the stay records, the reservation was made and checked in under a single occupancy. At the time of arrival, no request was made to add an additional occupant to the reservation, nor was information provided that another guest would be joining later. Subsequently, the presence of an additional occupant was alerted to the hotel team. In accordance with local regulations and hotel policies, all guests staying in the room must be registered, and the original passport is required to complete the registration process. Upon contact, only a copy of the passport was available at that time, which did not fulfill the registration requirements of local and tourism inquiries as well. The matter was addressed in line with the hotel's legal obligations and standard operating procedures, which are applied consistently to all guests. We truly appreciate your loyalty to Accor and for choosing Sofitel Cairo Nile El Gezirah for your previous stay, as we do hope to have the pleasure of welcoming you back in the near future at your "home away from home" in Cairo, for a better experience meeting all of your expectations. Sincerely, Jasmin Sarah Arendt Guest Experience Manager Sofitel Cairo El Gezirah Egypt Tel: +20… Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo – Egypt

Other web-users rate our hotel

  • 1,150 reviews 9.4/10 Location
  • 1,810 reviews 8.5/10 Room
  • 4,028 reviews 9.4/10 Service
  • 859 reviews 8.8/10 Food
  • 611 reviews 9.2/10 Cleanliness
  • 504 reviews 9.5/10 Breakfast
  • 366 reviews 5.7/10 Comfort
  • 177 reviews 4/10 Value

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