Sofitel Cairo Nile El Gezirah Hotel 5 stars

Very nice stay in beautiful property

I stayed at Sofitel el geziera for one night in Jan.2021. Checking in wasn't very smooth, as they asked me to pay for the room, which i was 100% sure that i already payed at the time of the reservation one week before and they told me they have to check that, which took time and afterall they couldn't confirm the payment and i was asked through the manager(who was very polite) to block the amount from my credit card untill they sort things out and see if the amount was already payed or not. Otherwise we enjoyed our room so much, the view of the nile was amazing and the room was pretty spacious and reasonably clean. Breakfast was good and the waiters were nice and very helpful.

There are a lot of excellent hotels in Cairo but Sofitel Elgezirah is very unique for many reasons; the location within the magnificent Nile, the warmth you feel from the professional crew, the delicious varieties of food and restaurants.

Manifique stay, all staff are so friendly, helpful and kind. Breakfast well organized, great variety and quality

Our stay was wonderful! Personal was very helpful and loyal. Swimming pool... that view is so beautiful! The location is perfect! The spa rituals expensive but worthy! Breakfast is outside with the Nile view 😍😍😍

Prefect overall, but you have to make parking free or included in the total invoice. Paying 200LE everyday for the valet is not good and it is improper way.

Despite the great location and vallet service, the website for booking is misleading causint a serious issue with my booking, the room wasn't clean (spiders on the walls and cieling and foot marks on the curtains) besides very delayed and ignorant room service. This was horrible for a new year's eve stay

Hospitality was great and staff is very professional, however, as Accor elite member I was expecting more attention to details. For example, within my reservation I expected parking cost to be included, however, I was told for non Egyptian parking not included (strange, as my friend book same day with me and his parking was included). When I ordered drinks at the pool, I had to pay cash? I informed the waiter that I don't have cash on me and he can write it to me room. However, he refused and when we contacted the duty manager he told me that's the rules. I had to cut my pool session and walk all the way to my room to get the cash (even I see the waiter almost followed me). this is not my expectation for a 5 star hotel at all!. The SPA experience was a joke, I was allowed only 30min a day and priority was given to other SPA members, even If I offered to pay?

From first moment we feel high standard of service and staff , excellent check-in and out , hotel very clean everywhere, excellent quality of food , Hôtel have many nice restaurants with beautiful view on the Nile , recommend club longe , Hôtel have one of the best in city thanks to Mr Mahmoud and Tamer , staff in breakfast restaurant are excellent, Hôtel have excellent measures for Covid-19, very special thanks to miss Mariam and miss Gharam for helping us and welcome us during stay , plus explain us how we can benefit from hotel facilities, room very clean , staff very serious about our safety , staff smiling and helpful everywhere, we spent lovely time will back again

The security, reception staff, porters, housekeeping staff and restaurant staff were all 5 star. The room did have some maintenance issues. My wife attempted to adjust the sconce and it fell right off the wall. The medicine cabinet had built-in lights on either side that clearly weren't straight. The whole point of those lights is to evenly illuminate your face. The odd bathroom door design was just annoying. They probably ought to have done a pocket door. The biggest issue was people in nearby rooms were chain smoking and the smell was wafting in through the bathroom exhaust vent and the HVAC system. The onsite restaurants were decent. They had a french cafe that we did tea & desserts daily. Unfortunately, it didn't open until 10am b/c the hotel is trying to push a $16 breakfast. It's a shame because I did try the croissant and it was tasty. You either have to be a late breakfast person or plan ahead the night before. The other restaurant that we really like was the "oriental" which apparently means Egyptian food in Egypt. Despite the lack of egg rolls and kung pao chicken, we loved the food. We didn't end up using the pool. It was on the smaller side and seemed pretty full of lonely trust fund kids taking selfies for their vast array of Instagram followers. We did use the gym which was enjoyable despite the fact that there was an anti-masking, anti- deodorant, anti-wiping the machines down guy in their with me. The location was nice in that it wasn't overly crowded. Honestly, I prefer the north side of Gezirah Island because it's more walkable. Despite being centrally located, you almost have to take an taxi anywhere you go because of a variety of site factors. Would I stay there again? Probably yes unless I could find something equivalent or nicer on the north side of the island. Honestly, Cairo is an over congested polluted mess of a city. And this comment is coming from someone from NYC. I think the president is wise relocating the administrative capital. Hopefully, that'll draw some of the congestion out of the city so they can better preserve the historic buildings and perhaps demolish some of those post-apocalyptic slums. Don't get me wrong, the pyramids are amazing. However, next time I am in Cairo area, I will heavily consider staying out in the burbs. The Mall of Egypt has a nice indoor ski resort. Maybe there's a good hotel out there?

Sofitel was the perfect location! The hotel has a beautiful spa, great restaurants, and a great gym.

Great

I was there for my daughter's wedding. That went well. As a bit of a culinary connoisseur, I was disappointed with the food served in some of your restaurants. I was also surprised that the restaurants were not ready to serve at 12:00 (time when most Europeans - and myself) have lunch-

It was one of the worst stays even though I am a former customer and I do not live in anything other than the Sofitel, but this time it was bad in terms of services as the room door was not opened due to a defect in the door system and every time I waited about half an hour to enter the room and other than this, a malfunction in the room air conditioner, which caused me The inconvenience of sleeping in the heat and when I asked to change the room, they told me that there is no room with a full view like the one I had booked, which means taking a lesser room for the same price.

The staff every where in the hotel (front office, restaurants, house keeper, pill man, etc...) have a remarkable sympathy and humor beside excellent performance.