Sofitel Cairo Nile El Gezirah Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 4,705 reviews

ALLSAFE approved hotel

Information message

Sofitel Cairo Nile El Gezirah
See on a map
+ 26 Services

Hotel extras

  • An urban oasis on the Nile

  • Submerged in relaxation at Sofitel SPA pool

  • Egyptian grandeur meets French style

  • Sophisticated venue for conferences & corporate events

  • Cairo's luxurious spot for French and international cuisines

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek
Downtown
Po Box 732 El Orman Giza
11518 cairo
egypt

Fax: (+20)2/27363640

Check-in from 15h00

Check out up to 12h00

  • CITY A:  OPERA STATION

  • UNDER GROUND:  OPERA

  • By plane

    CAIRO INTL AIRPORT At 24km / 14.91 miles

  • By train

    RAMSIS STATION At 2km / 1.24 miles

GPS:30.038811, 31.22426

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Sleep in silence, wake to Nile views. Each of our 433 luxury Cairo hotel suites and rooms overlooks the river from our quiet island location. Contemporary fittings blend French hi-tech with Oriental trimmings for a memorable accommodation in Cairo.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 525

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Sofitel Cairo Nile El Gezirah

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,705 reviews

TripAdvisor Rating 4.5/5

3,554 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fantastic stay in Cairo

TripAdvisor rating 5.0/5

Ewa M 01/12/2021 TripAdvisor review

The hotel has great service. We got a beautiful room with the best view of Cairo. Everyone was very nice and professional. We were very happy. Thank you to everyone for the very good service. We recommend this hotel

Good stay, location is amazing

Customer review rating 5.0/5

Ihsane S. Families - 29/11/2021 Confirmed reviews ALL

Was very relaxing Service just perfect Everything went very well

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo Nile El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

well

Customer review rating 3.0/5

Luis Families - 29/11/2021 Confirmed reviews ALL

For a 5-star hotel and that price, there is much to learn, professionalism and some details such as the shower slippers were broken and in five days they were not able to put new ones, the unprofessional waiters, the receptionist He did not want to give us our remaining money until the last day we made the check out, in the restaurant we left to pay the bill with the room and they told us that if we did not have the associated card, which was a lie because to make the reservation you already They charge in advance the first day.

Dear Valued Guest, Thank you very much for your feedback on your stay at Sofitel Cairo Nile El Gezirah. We take our customer feedback of utmost importance, at Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is indeed a concern that you feel the service offered was not up to its usual fine standards. We will of course take this very seriously and rectify the shortfalls. Your feedback will be influential in improving your experience for your next stay. We look forward to welcoming you back to the “Jewel of the Nile” in the near future, assuring you that we will spare no effort to make your stay with us a most memorable and enjoyable one. Sincerely Yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Amazing view,hospitality,lication

Customer review rating 5.0/5

Dr W. S. Business - 27/11/2021 Confirmed reviews ALL

Unforgettable

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located

Customer review rating 5.0/5

Nahed A. Couples - 24/11/2021 Confirmed reviews ALL

We have to appreciate our lovely manager Ghihan and Israa they make for us very special vacation in Egypy

Dear Valued Guest, We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good hotel but bad staff and management

TripAdvisor rating 2.0/5

hasan99660606 24/11/2021 TripAdvisor review

Balcony is not clean . Toilet door not closing properly. No hair drier. Bed head broken . Food very terrible. Special guest lounge is very bed . I complained to manager but careless. Hotel location is the only good thing .

Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Sincerely Yours, Iman El Gabaly Guest Experience Manager

Great Experience

Customer review rating 4.5/5

Ghadah Families - 23/11/2021 Confirmed reviews ALL

First time in Cairo since 20 years and first time at Sofitel, luckily! Definitely wont be the last! Thank you to all the staff starting from the reception to the breakfast waiters and room service staff. Hope to see you again soon! 10/10

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

handsome, accommodating

Customer review rating 4.5/5

Dr. E. K. Solo - 23/11/2021 Confirmed reviews ALL

The Sofitel Cairo provided the "bookend" accommodations for my Globus tour from Cairo up the Nile to Aswan and back. Staff greeted me warmly and provided help with getting settled, even though my plane landed very late in the evening of the initial day. Upon return by aeroplane from the river cruise that took our group to appreciate all the major archaeological sites along the Nile, all the way to Abu Simbel, again all personnel politely received us, provided a delicious buffet closing supper. In all interactions, staff provided kind, attentive, and efficient service.

Dear Valued Guest, We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good stay

Customer review rating 4.0/5

F. E. K. Couples - 23/11/2021 Confirmed reviews ALL

Expensive prices

Dear Valued Guest, Thank you for taking the time to complete the online guest satisfaction survey regarding your recent visit to Sofitel Cairo El Gezirah. Your feedback is important to ensure we continually deliver the service Sofitel Cairo Nile El Gezirah is renowned for and exceed your expectations for future visits. Upon review of your completed questionnaire we have identified that you rated the special attention that you received as an ALL –Accor Live Limitless loyalty program member during your stay as dissatisfactory. To assist us to improve our services to you, may I please request you to provide any further details of the occurrences that led to your disappointment. Any additional information that you can provide will allow us to investigate further and take the appropriate action. We thank you in advance for your time in further clarification of your experience. In the meantime, please accept my sincere apologies that you were left to feel in anyway disappointed. I do personally appreciate your feedback and look forward to the possibility of hearing from you in reply. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

High price with low hospitality

TripAdvisor rating 2.0/5

mhms11 22/11/2021 TripAdvisor review

I was stied for 2 nights , Only you have a nice view otherwise, room wasn’t clean, carpet and furniture need to be replaced and Balcony Is vey dirty. No bar at room delay when request any thing from Reception. Finally, price is expensive

Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Sincerely Yours, Iman El Gabaly Guest Experience Manager

Great Hotel

Customer review rating 4.5/5

Mark W. Couples - 21/11/2021 Confirmed reviews ALL

Great hotel, well located with very good ‘in house’ restaurants. To get about suggest the Uber app, it saves on haggling the taxi fare.

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy to know that you considered the hotel to with great service, and that you had a satisfactory stay in the hotel. Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Has become almost like my second home :-)

TripAdvisor rating 4.0/5

ferdinandsieber Business - 20/11/2021 TripAdvisor review

In particular, the excellent and always friendly service in the lounge should be emphasized!! The room staff is also excellent and always very friendly. Special Thanks to Mahmud 14th Floor and Mohammed 18th Floor. I always feel welcome at Window am Nile, thanks to the nice staff there

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Sofitel Cairo Nile El Gezirah. We are glad to read that you had a fantastic experience and you were enjoying the service in the Club Millesime. Your complimenting review has been shared with our team as they are eager to hear from our guests. Sincerely, Iman El Gabaly Guest Experience Manager

Big disappointment by Sofitel

TripAdvisor rating 2.0/5

AlghoulAL Business - 20/11/2021 TripAdvisor review

I was very surprised by the level of Sofitel Cairo which I believe it is below Ibis Budget in category, very dirty room, toilet not functional, carpet is damaged including furniture ....next to my room I have party going at 1 am like we are at night club. Some of the Sofitel team especially the one at the breakfast look like they are not happy or they have been forest to work. The only fantastic extraordinary service was the customer relationship, Ms. Loubna she did an outstanding effort to solve all the problems and make sure the stay is up to the standard, she played her role and beyond. Also I would like to thank Mr. Samer for his support in solving the issues. I don't recommend the Sofitel Cairo ( Knowing I am a gold member Accor ) and I will not stay in this hotel.

Bonjour Valued Guest, First of all thank you for your comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Rest assured that your constructive comment about some of the hotel services will e shared with the concerned department heads for improvement. Sincerely yours, Iman El Gabaly Guest Experience Manager

Good stay

Customer review rating 4.0/5

Almois B. E. Business - 19/11/2021 Confirmed reviews ALL

Kind, warm hospitality

Dear Valued Guest, Thank you for taking the time to share your detailed feedback through the online survey following your recent stay at the hotel. We have taken into consideration your comments regarding the Front Office team will be shared with the hotel’s Director of Rooms for consideration . Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located

Customer review rating 5.0/5

Bechara A. Business - 18/11/2021 Confirmed reviews ALL

Comfortable and welcoming

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Happy surprise in Cairo

Customer review rating 5.0/5

Dirk Business - 15/11/2021 Confirmed reviews ALL

Dear Mr. El Shandawili, I am happy to answer you request. After already been in Cairo often during the last half a year, I decided to fled my 5* Hotel in New Cairo and moved to you in downtown for one week. You have a marvelous hotel in Cairo. The priority reception was welcoming me well. Rooms where nice and clean! I have to be thankful for your cleaning personal. Sitting next to the Nile was a pleasure and relax. At Saturday I hold a business meeting for 4 hrs at your Italian style restaurant which was pleasant also for my guests. I have to say, that the most nice experience during my stay was with the Club Millésime Club where I took my breakfast each morning. I have to mention Butler´s Reda and Yasser for their very kind and professionl work. Unfortunately I will not have the chance all time to stay with you due to traffic related questions, but hopefully I can join you more often when I am in Cairo. Best regards, Yours D. W.

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Needs improvement

Customer review rating 1.5/5

Anonymous Solo - 15/11/2021 Confirmed reviews ALL

The people in front desk need improvement and to seek for guest satisfaction.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback through the online survey following your recent stay at the hotel. We have taken into consideration your ratings regarding the desk team services. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Needs Refurbishing But good atmosphere

TripAdvisor rating 3.0/5

danykaram Business - 15/11/2021 TripAdvisor review

Property needs to refurbished. Door edges, carpet, bathroom needs to be looked at. Atmosphere is good and the staff is very helpful. Given that Sofitel is a French brand, the all day dining should work a bit more on the croissants! They taste nothing like proper croissants. Outside garden by the Nile is nice.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We have taken into consideration your comments regarding your stay, noting that all necessary rectifications will be applied. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Cordially, Iman El Gabaly Guest Experience Manager

Very disrespectful environment and clientele

TripAdvisor rating 1.0/5

saafafaa Business - 15/11/2021 TripAdvisor review

Rooms are old and not renovated. The A/C is turned on very cold in every corner of the hotel, I got sick on my last day. Because of the casino, the hotel visitors are so disrespectful, if you are a girl, you should not be traveling or walking around the hotel alone. I've been stopped by someone asking for my number to invite me in a very unproper say. The hotel obliges you (unlike all other hotels ive stayed in in cairo) to pay in EUR or USD if you are a foreigner. But on the invoice, they will show prices only in EGP :) First and last time in this hotel.

Dear Valued Guest, I would like to thank you most sincerely for taking the time to write to us. Rest assured that your comments about the hotel’s facilities and were passed-over to management for further improvement. Rest assured that all your comments were shared with the concerned department heads for improvement. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

Home away from home

Customer review rating 4.0/5

Wolfgang W. Families - 14/11/2021 Confirmed reviews ALL

I come to Sofitel El Gezirah since years and am sure will return next year. However this stay I experienced some lack in the maintenance of the room and the housekeeping was not attentive as usual . I forwarded several complaints to the guest relations who took care of this. But as a total I am happy with the stay .

Dear Valued Guest, First of all thank you for taking the time to share your experience following your recent stay at Sofitel Cairo- Nile El Gezirah, our team as well as the hotel management will be looking forward to your next visit. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in cairo