Sofitel Cairo Nile El Gezirah Hotel 5 stars

Name: Sofitel Cairo Nile El Gezirah
Address: Cairo, 11518, EGYPT
Telephone: (+20)2/27373737
Rating: 4.6

Customer review rating 4.6/5 4,638 reviews

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Sofitel Cairo Nile El Gezirah Hotel

French luxury and local cuisine in the world's most exciting city

Discover true French luxury in the heart of Cairo with magnificent views over the Nile river.

Ahmed El Shandawili, Hotel Manager

The iconic 5-star Sofitel Cairo Nile El Gezirah hotel in Zamalek, Downtown Cairo. A favoured venue for important business events and a prime location for tourism, the hotel offers the ultimate in classic French hospitality, dazzling contem porary décor, and state-of-the-art meeting facilities for up to 500 attendees. Just a few steps away lies Cairo's upscale business district on quiet El Gezirah island, and it's only minutes to the centre of Cairo, via the Metro at our doorstep.

The Sofitel Cairo El Gezirah is the perfect starting point for visiting Cairo's exclusive Zamalek area with its many chic and trendy restaurants and galleries. For business, the International Conference Centre is 10 minutes away, and for pleasure, the the Cairo Opera House, the world-famous Egyptian Museum and the Cairo Tower are all close by. The Pyramids of Giza are a mere 20 minute drive away. And there's so much more to see and do: mosques, botanical gardens, the Citadel, the sporting club...

Hotel extras

An urban oasis on the Nile
Submerged in relaxation at SoSpa pool
Egyptian grandeur meets French style
Sophisticated venue for conferences & corporate events
Cairo's luxurious spot for French and international cuisines

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek
Downtown
Po Box 732 El Orman Giza
11518 cairo
egypt

Tel: +20227373737

Fax: (+20)2/27363640

Check-in from 15h00

Check out up to 12h00

CITY A : OPERA STATION
UNDER GROUND : OPERA

By plane
CAIRO INTL AIRPORT At 24km / 14.91 miles
By train
RAMSIS STATION At 2km / 1.24 miles

GPS :30.038811, 31.22426

Hotel services

LA PALMERAIE MOROCCAN RESTAURANT

Feast on Moroccan specialties at this Oriental eatery, the best Cairo restaurant for authentic tagines. Live music enhances the Moorish ambiance, while a shisha pipe and tea with mint can be enjoyed overlooking the Nile.

WINDOW ON THE NILE LOUNGE & BAR

Experience French art de vivre with afternoon tea in this elegant library an lobby lounge, offering rich pastries and signature cocktails. Settle down with a book from our International selection and take advantage of free WIFI to catch up on emails.

CASA MIA

From a vast buffet breakfast to elegant a la carte dinners. Welcoming you to an Italian cuisine and C-town's next top hit. Prepare yourself to embark on an authentic gastronomic adventure.

KEBABGY - ORIENTAL GRILL

An iconic Cairo restaurant for tasty barbecued meat - grilled, Choose from varieties of food, drinks and shisha flavors, while enjoying daily entertainment program over the Nile view. Our New Exclusive Terrace is a new Experience you have to try.

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

7 Restaurants
5 Bars
Breakfast
- Room service Additional charge
- Breakfast à la carte Additional charge
Room service
- Cold snacks
- Hot meals

6 Meeting rooms
Business Center
- Business center with support staff
- Business center is wheelchair accessible
- Self service business center

Wheelchair accessible hotel

Hotel informations
- 433 rooms
- 5 rooms for people with reduced mobility
- 35 family rooms
- 120 connecting rooms
- 69 non-smoking rooms
- 27 floors
Languages spoken at the hotel
- Russian
- French
- English
- German
- Arabic
Lounge
- Waiting area or lounge
- Executive Lounge
Laundry / Valet Services
- Dry cleaning / Ironing
- Laundry / Valet Services
Wi-Fi
- High speed transmission line Additional charge
- WiFi in the communal areas
- WiFi at the hotel
- High Speed internet Additional charge
Air conditioning
- Air Conditioning
Entertainment
- Casino
- Disco/Nightclub
Reduced mobility Facilities
Check In & Check-out facilities
- Late Checkout
- Express check-out
- Express check-in
Luggage storage
- Luggage storage
Porter
- Porter
Concierge
- Concierge
Safe deposit box at reception
- Safe deposit box at reception
Currency exchange
- Currency exchange

Indoor & outdoor parking.
- On site
- 150 parking spaces
- Private
- Parking with security service
- Valet parking

Infinity Pool
- Outside
- On site
Sofitel FITNESS
- On site
- Hammam
- Jacuzzi/Whirlpool bath
- Massage
- Sauna room

Hairdresser/barber
Gift shop/newspaper shop

Our accommodation(s)

Sleep in silence, wake to Nile views. Each of our 433 luxury Cairo hotel suites and rooms overlooks the river from our quiet island location. Contemporary fittings blend French hi-tech with Oriental trimmings for a memorable accommodation in Cairo.

Superior King bed with Partial Nile View

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: River side *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Pillow Menu
Coffee/tea making facilities(...)

Superior Twin Bed with Partial Nile View

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: City View, River side *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Automatic wake up call
Direct dial telephone(...)

PREMIUM Room 1 King Seize Bed , High Floor Partial Nile View

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: River side *

Subject to availability

Automatic wake up call

PREMIUM Room, 2 Single Beds, High Floor Partial Nile View

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: River side *
Most of the accommodation: Balcony *

Subject to availability

Automatic wake up call

LUXURY ROOM, 1 King Size Bed, Full Nile View

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: River side, Panorama view *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Automatic wake up call
Direct dial telephone(...)

LUXURY ROOM, 2 Single Size Beds, Full Nile View

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: River side, Panorama view *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Automatic wake up call
Direct dial telephone(...)

MAGNIFIQUE Room , 1 King Size Bed , Panoramic Nile View

Max. number of persons: 3
Area: From 32 m² / 344 sq ft

Automatic wake up call

MAGNIFIQUE Room , 2 Single Size Bed , Panoramic Nile View

Max. number of persons: 3
Area: From 32 m² / 344 sq ft

Automatic wake up call

Luxury Room with Club Millesime Access , Full Nile view and King bed

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: River side *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Automatic wake up call
Direct dial telephone(...)

Luxury Room with Club Millesime Access , Full Nile view and Twin bed

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: River side *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Automatic wake up call
Direct dial telephone(...)

Prestige Suite , 1 King Size , CLUB MILLESIME ACCESS Panoramic Nile View

Max. number of persons: 3
Area: From 64 m² / 689 sq ft
Views: Panorama view *

Subject to availability

Automatic wake up call

Your meetings and events

Our meeting rooms

Number of meeting rooms: 15
Maximum size: 525 m²
Maximum capacity: 450 people
Maximum banquet capacity: 280 people

Find out more

Well located and good stay

Ashraf Z. Families - 10/10/2021 Confirmed reviews ALL

Friendly staff ,service with high quality, very well trained staff ,I enjoyed very much the message session........overall I can recommend that hotel if you wanted to spend good time.....

Dear Valued Guest, Thank you for taking the time to share your detailed feedback through the online survey following your recent stay at the hotel. We have taken into consideration your ratings regarding The reinforced Cleanliness & Hygiene measures. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

quiet stay

Mishaal Business - 09/10/2021 Confirmed reviews ALL

I enjoyed staying in this hotel because of its privileged location and the presence of outdoor seating directly on the river and other services

Excellent

baderf92021 Business - 08/10/2021 TripAdvisor review

I am a member of all Accor and visit Cairo continuously. Almost every two months or less. Many thanks for all stuff in Sofitel Cairo Nile El Gezirah.. And I hope to visit again. Thank you 🌹🌹🌹🌹🤍🤍

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

Old and Not well mantained

travelerZ4193SO Business - 06/10/2021 TripAdvisor review

We were quite disappointed by the room - opera Suite - and the staff. We ordered a cab and the concierge told us it would be €8,00. to the driver he obviously said he may take€15,00. Very Bad behaviour- he should work for us. Room was out of time, AC loud and Dirty. The Millesime Club was nice and relaxing.

Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of course take this very seriously and rectify any unusual shortfalls that may have occurred during your stay. Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations. Sincerely Yours, Iman El Gabaly Guest Experience Manager

Human services are excellent but the hotel building in very bad state

gak808 04/10/2021 TripAdvisor review

I was given the wrong room on arrival and after two days we were moved to another room of which the toilet door is Brocken the toilet doesn’t flash the shower difficult to control., I praise the human contact and the human services the staff are excellent and friendly

Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention. Rest assured that your comments about your room were passed-over to management for further improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager

Amazing as usual!

Omar H. Couples - 29/09/2021 Confirmed reviews ALL

It is not the first and will not be the last. Each time me and my wife were thinking to try another hotel for a sake of change, we couldn’t

Well located

Shehab E. Couples - 28/09/2021 Confirmed reviews ALL

I was amazing specially the guys working in club on the 16 floor . I never meet guys love their work like these guys do. It was wonderful Thank you guys

Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments. Rest assured that your detailed comments and the hotel’s services commendation will be shared with the team for them to know that hard work pays off. Once again THANK YOU. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

An amazing stay

Amr H. Families - 27/09/2021 Confirmed reviews ALL

for the 5th year in a raw every thing was just perfect …best facilities and delicious breakfast .professional, helpful and friendly staff

Dear Valued Guest, Thank you for choosing Sofitel Cairo - El Gezirah for your recent visit to Cairo. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself. I look forward to welcome you back very soon. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Excellent Stay

Ayman I. Couples - 26/09/2021 Confirmed reviews ALL

It was celebrating our 9th anniversary, We really enjoy it , everything is more than beautiful,

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Unhelpful and respectful behavior and dealing in reception with guests and customers ,,, they are arrogant peoples

raedahmada2017 24/09/2021 TripAdvisor review

Specially one guy in reception called HASSAN he has a very bad behavior and dealing with guests… but i thank mister SAMMER reception manager for his helping and contain my problems in reception …………….

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Cairo Nile El Gezirah. I am sorry that your experience did not meet your expectations with regard to the attitude of a member of the Reception team; please allow me to express my sincerest apologies. It goes without saying that being in the hospitality industry, we expect and demand that Sofitel Ambassadors are at all times courteous and friendly, and at no point can we condone hostility, arrogance, and rudeness. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, again please accept our sincere apologist for this unintentional portrayed bad impression, which with no doubt is not the norm. Sincerely yours, Iman El Gabaly Guest Experience Manager

Amin E. Couples - 18/09/2021 Confirmed reviews ALL

Very good

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Thank you & best regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great stay, worth visiting again if some improvements made

Mohamed W. Couples - 18/09/2021 Confirmed reviews ALL

Overall we had a great stay, Closet was small specially that we were 2 people staying for almost 2 weeks. There was no mirror in the room (only hall) with bad lighting..My wife had issues applying make up. Sometimes when we asked stuff it took long time to get them and specially during checkout we waited for 40 minutes to get our luggage out. Regarding the good stuff, The view was amazing (room 27271) The staff were really friendly Bed is nice and comfortable Guest relations were doing an amazing job asking us about our stay We loved the breakfast Abo Ameera (housekeeping) was doing an amazing job and was very friendly. Overall we loved our stay. But hope you take our comments into consideration

Dear Valued Guest, First of all thank you for taking the time to share your experience following your recent stay at Sofitel Cairo- Nile El Gezirah, our team as well as the hotel management will be looking forward to your next visit. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Incredible staff

Bob Business - 16/09/2021 Confirmed reviews ALL

Very accommodating & helpful staff

Great

Mohamed S. Families - 14/09/2021 Confirmed reviews ALL

Sofitel has a wonderful location with a panoramic view and a very nice compatible stay, Kababgy restaurant is one of the best restaurants i had ever been to

Dear Valued Guest, Thank you for taking the time to share your detailed feedback through the online survey following your recent stay at the hotel. We have taken into consideration your ratings regarding the hotel’s Swimming Pool experience. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Excellent stay

Madame M. Solo - 12/09/2021 Confirmed reviews ALL

The staff in the restaurant Casa Mia were exceptional, the hostesses, wait staff and managers made every meal a delight. The food was delicious and reasonably priced. There was Salam and Mohamed a manager and Mohamed a server and a young lady server at breakfast as well as I believe Ahmed. So many to list, everyone was great. The Woman who cleaned My room Iman was so polite and detail oriented. I got a spa treatment and Olivia was very helpful and polite as was the Woman who gave Me the treatment. I don’t remember Her name. I had a great view, the pool & hot tub & steam rooms were amazing and My room was comfortable.

Relaxing stay

Hassan A. Solo - 12/09/2021 Confirmed reviews ALL

My last stay was really relaxing. I stayed in a nice room on the 25th floor with full Nile view. The check in was very fast. Very efficient front desk and guest relations staff. During my stay I enjoyed relaxing and swimming in the hotel swimming pool and almost half an hour in the jacuzzi. The hotel breakfast was delicious as usual with good and immediate servicing. I have also enjoyed snakes and drinks in the VIP lounge located on the 16th floor while enjoying the pyramids view. Serviced by friendly staff. The hotel facilities are all COVID protected and COVID safe. The checkout was excellent and fast.

Dear Valued Guest, Thank you for your acknowledgements of our exquisite product and impeccable service you have experienced with us. It has been a true pleasure to look after you and we are very glad that everything was up to your standards and expectations. It was our great pleasure to look after you and serve you according to our high standards. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Should be 4 star hotel

Mohamed E. Families - 10/09/2021 Confirmed reviews ALL

The room is very small, balacony wide was about 20 cm that cannot fit for 2 persons, room was not clean, bathroom is too small , dinner in el kababgy was very bad they have 5 dishes only in thier menu , swiming bool also small and dirty , only breakfast was good .

Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Sincerely Yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located amazing staff

Muneera Business - 07/09/2021 Confirmed reviews ALL

Amazing service very helpful staff The staff at the hotel are all great they all go above and beyond to make your stay comfortable. Please give your staff awards they truly deserve it.

Home on the Nile

Mr.aziz Families - 03/09/2021 Confirmed reviews ALL

Over all good experience,best reception team in Cairo,quick and friendly helpful teams managed by very courteous positives Mr Mansour, Mrs. Samia elsayaf and Mr. Saad Wahba. They received daily tons of complaints because the building getting old and need a major renewable.

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Amazing staff with amazing service especially hotel Front office manager Mr. Mohamed Mansour

ZiyadASR Business - 01/09/2021 TripAdvisor review

Amazing staff with amazing service especially hotel Front office manager Mr. Mohamed Mansour and his team Little bed issue with room sound proof And furniture is little bed old But els everything waz amazing.

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