Novotel Cairo Airport 4 stars

Customer review rating (ALL Rating) 4.1/5 716 reviews

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Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 CAIRO, Egypt

Description

Hotel extras

  • 5 minutes away from Cairo International Airport

  • 24 hours free airport shuttle

  • 2 Swimming Pools - Adult and Kids

  • Gym and Spa with pool view

  • 5 flexible meeting rooms

Our accommodation(s)

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Hotel location

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Telephone
Fax +20 2 22693530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  716 reviews

TripAdvisor Rating  3.8/5  2,488 reviews

Customer review rating 1.0/5

Rajarshi R. Families - Confirmed reviews ALL

Check-in took 1 hour 10 minutes. There was a large number of people waiting to check-in, and only oner person at the check-in desk. Once my turn came, the front desk agent was multi-tasking, responding to multiple issues with other rooms, taking phone calls, changing money for someone, etc. As a result, it took me over 20 minutes to complete my check-in AFTER I had reached the front desk agent! The room was in very poor condition. Even though I had a marked non-smoking room, the room smelled of smoke. The shampoo and shower gel canisters were empty.The carpet was filthy. Next day, I had to call 4 times before the shampoo and shower gel was refilled. The restaurant is severely short-staffed. Food took forever to come. Overall a very poor experience. Not expected from the Novotel brand.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Cairo Airport. I sincerely apologize for the inconveniences you encountered during your visit. I understand that the lengthy check-in process was frustrating, especially with the high volume of guests and limited staff available at that time. We strive to provide efficient service, and your experience does not reflect our usual standards. Regarding the condition of your room, I regret that it did not meet your expectations. Cleanliness and comfort are of utmost importance to us, and I appreciate you bringing these issues to my attention. I also acknowledge the delays in receiving essential amenities and the service in our restaurant. Your comments will be taken into account as we evaluate our staffing and service protocols. We value your feedback as it helps us improve. Thank you for choosing Novotel, and I hope you will consider staying with us again in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 3.0/5

Ahmed A. Solo - Confirmed reviews ALL

i have reviewed this hotel many times earlier since I am staying there each time I visit Cairo only to get nights to my All membership. However I cannot see any improvements in the hotel for the last 2 years. The main issue in the hotel is that it needs to be renovated badly specially the rooms and the corridors

Dear Valued guest, Thank you for your feedback regarding your recent stay with us. We appreciate your loyalty as an All member and understand your concerns about the need for renovations. While we strive to maintain our facilities, your comments regarding the rooms and corridors will be noted for our future considerations. We value your input and hope to provide a more satisfying experience on your next visit. Best Regards, Atta El Dessouky General Manager

Customer review rating 1.0/5

Sayano M. Solo - Confirmed reviews ALL

I am writing to express my frustration regarding the situation that occurred first night. I had already made a reservation, completed the check-in process, and was resting in my room. However, around 11 p.m., I received a call from the hotel claiming that my reservation was not confirmed. This was extremely confusing and disruptive, especially since the hotel’s booking website clearly shows that my reservation is confirmed. I should not have been disturbed at such a late hour for an issue that is not my fault. I would like an explanation of how this happened but the hotel doesn’t recall me. Even when I tried to contact via the booking site, however the hotel hadn’t made it clear and apologized……

Dear Valued Guest, Thank you for taking the time to share your experience with us. I sincerely apologize for the confusion and disruption you faced during your stay. It is our priority to ensure a seamless experience for our guests, and I regret that we did not meet your expectations on this occasion. Regarding your reservation, I understand how distressing it can be to be contacted late at night about a booking issue. This is not the standard of service we strive to provide. I appreciate your feedback about the clarity of our communication and will ensure that it is addressed with our team. Please know that your concerns are taken seriously, and we are committed to improving our processes to prevent such occurrences in the future. We value your patronage and hope to have the opportunity to restore your faith in our services on a future visit. Best Regards, Atta El Dessouky General Manager

Good airport hotel

TripAdvisor rating 5.0/5

Paul C TripAdvisor review

Stayed here after arrival and before i flew home. Everything was very clean which is not always the case with Cairo. Close to the airport with a pick up and drop off shuttle. I did message the hotel to ask them where to meet the bus but they did not come back to me so i ended up walking. Rooms are clean with a decent size bathroom shower. Internet is good although there were occasional drop outs. Tv is smart and there are a couple of English speaking channels. Bed was fine and there were tea/coffee facilities. I did have the breakfast buffet but personally i wasn't impressed, food was laid out and not covered so was open to the many fly's. I did use the pool area and it was nice to enjoy some sun given back home was freezing. Staff were friendly. I always base my reviews on value for money and given what i paid i feel the hotel was good value. I probably will not come back to Egypt but i would recommend this hotel.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairo Airport. We are pleased to hear that you found our hotel to be clean and that you appreciated the proximity to the airport, along with our shuttle service. We sincerely apologize for the lack of response to your inquiry about the shuttle meeting point. This is not the standard of service we aim to provide, and we will review our communication processes to ensure that our guests receive timely assistance. We are glad you enjoyed the pool area and found our staff friendly. However, we regret that the breakfast buffet did not meet your expectations. Your comments regarding food presentation and coverage have been noted, and we will address this with our culinary team. We appreciate your kind recommendation and hope that you found value in your stay. Thank you once again for your valuable insights. Best Regards, Atta El Dessouky General Manager

Stay in Novotel

TripAdvisor rating 4.0/5

Pharscobee TripAdvisor review

Novotel Hotel Cairo Airport offers an exceptionally convenient location, situated in close proximity to the airport. The hotel provides a conducive and comfortable atmosphere, featuring spacious rooms and a well-curated buffet. Guests can expect excellent value for money. The property is meticulously maintained, ensuring a clean environment with minimal noise disturbances. Room service is prompt and efficient, and essential amenities, including high-speed internet, bathroom supplies, and beverages, are readily available in the rooms. Overall, the hotel delivers a high standard of comfort and convenience for travelers.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that you appreciated our convenient location, spacious rooms, and well-curated buffet. It is gratifying to know that our commitment to maintaining a clean and comfortable environment contributed to your overall experience. We also appreciate your recognition of our prompt room service and the availability of essential amenities. Your satisfaction is a testament to our efforts to provide high standards of comfort and convenience for our guests. We look forward to welcoming you back in the future. Best Regards, Atta El Dessouky General Manager

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Other web-users rate our hotel

  • 1,215 reviews 9.1/10 Location
  • 2,237 reviews 7.5/10 Room
  • 4,229 reviews 8.9/10 Service
  • 87 reviews 2.9/10 WiFi
  • 2,593 reviews 9.4/10 Food
  • 1,411 reviews 7.9/10 Cleanliness
  • 622 reviews 8.4/10 Breakfast
  • 476 reviews 5.3/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.