Novotel Cairo Airport 4 stars

Customer review rating (ALL Rating) 4.1/5 717 reviews

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Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 CAIRO, Egypt

Description

Hotel extras

  • 5 minutes away from Cairo International Airport

  • 24 hours free airport shuttle

  • 2 Swimming Pools - Adult and Kids

  • Gym and Spa with pool view

  • 5 flexible meeting rooms

Our accommodation(s)

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Hotel location

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Telephone
Fax +20 2 22693530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  717 reviews

TripAdvisor Rating  3.8/5  2,490 reviews

TERRIBLE … Theft

TripAdvisor rating 1.0/5

O5400MJmarinah TripAdvisor review

Terrible experience, I’ve been visiting this hotel for over 15years now however last time I went to the hotel in September there was an incorrect details fed in the information field however they didnt cancel the booking nor modify it!! They took 350USD worth no service. The so called Manager rejected providing any solution and as well rejected providing an email or confirmation letter as he was very well aware that he wants to keep the booking active. My travel agency spoke to them and they rejected refunding the amount nor modifying the booking under any extra cost !! All Managers contacted were irresponsible and this is clear theft experience.

Dear Valued Guest, Thank you for sharing your concerns regarding your recent experience at Novotel Cairo Airport. It is disheartening to learn that you encountered difficulties with your booking and that our service did not meet your expectations. We take such feedback seriously, especially from a valued guest with whom we have had a long-standing relationship. Regarding the issues you faced, I regret that your reservation could not be modified to your satisfaction. Our policies are in place to ensure fair treatment for all guests; however, I understand that this may not have aligned with your expectations. It is unfortunate that you felt your concerns were not properly addressed during your interactions with our management team. Please be assured that your feedback will be reviewed as we continuously strive to improve our services. Thank you for bringing these matters to our attention. Best Regards, Atta El Dessouky General Manager

Customer review rating 0.5/5

Ruixu W. Friends - Confirmed reviews ALL

I am truly disappointed by the experience at this hotel. The front desk staff showed clear signs of racial discrimination — not only did they allow local guests to cut in line, but when we reported this issue, the room they assigned us was directly next to the housekeeping storage area. Even more shocking, there was a door inside our room that could be opened and led straight into the linen room. This arrangement felt extremely disrespectful and unprofessional. It left us speechless and greatly affected our stay. I sincerely hope the hotel improves its staff training and treats all guests equally and with basic respect.

Dear Valued Guest, I appreciate you taking the time to share your experience with us. I am truly sorry to hear that you felt treated unfairly during your stay. Discrimination of any kind is not in line with our values, and I regret that you perceived any preferential treatment among guests at the front desk. Regarding your room assignment, I understand how unsettling it must have been to find yourself next to the housekeeping storage area. The room placement is typically based on availability, but guest comfort is our priority. Your feedback regarding staff training is invaluable, and we will consider it as we continuously strive to improve our service. Thank you for bringing these matters to our attention. Best Regards, Atta El Dessouky General Manager

Forgetting this hotel and replacing it by Meridien in front of the terminal

TripAdvisor rating 3.0/5

veigapaula TripAdvisor review

Forget Novotel Cairo Airport and consider Meridien at a walking distance. Novotel advertises a 24-h bus which arrives when the driver wants, and stops wherever they feel like it. The terminal has a door (4) which a sign for Shuttle Buses. the Novotel bus stops at 1 or any other place between those. Phone does not work (either the one they give you, either the reception phone), as no one answers it. Not enough staff at the reception to answer the phone of stranded passengers waiting for their bus. The manager plugged the phone in front of me while I was complaining, after arriving at the hotel BY TAXI, after waiting for more than 1 HOUR. His solution was to give me a discount. And an upgrade. When all I wanted was to sleep as I had another early flight in some hours. No point in booking this hotel. I did it several times until I notice the Meridien in front, while waiting for the bus. Rooms are outdated and some areas not cleaned. Glad that the second reservation a few days ago had a very comfortable bed. If late for lunch, do not try it. the smoke from the bar invades the restaurant; air has no sign to stop smoke from spreading. If close to last minutes of meals the staff is very mad at you (the client) because they want to clean and close everything.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairo Airport. I sincerely apologize for the inconveniences you experienced during your visit, particularly with the shuttle service and the communication difficulties you encountered at the reception. It is our priority to ensure that our guests have a seamless experience, and I regret that we fell short in this instance. I appreciate your comments about the room conditions and the dining experience, as well as the atmosphere in the restaurant. Your observations are valuable, and they will be reviewed with the relevant teams to identify areas for improvement. While I am glad to hear that you found the bed comfortable during your subsequent stay, I understand that the overall experience did not meet your expectations. Thank you again for your feedback, and I hope you may reconsider us in the future for your accommodation needs. Best Regards, Atta El Dessouky General Manager

Customer review rating 3.0/5

Sharifah M. B. S. A. Families - Confirmed reviews ALL

No slippers in the bedroom, had to call and ask, no toothbrushes, no facial cotton, no shower cap. Bed mattress sinks in the middle.

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We regret to hear that your room did not meet your expectations in terms of amenities and comfort. Your comments have been noted for our ongoing improvement efforts. Best Regards, Atta El Dessouky General Manager

Customer review rating 0.5/5

Khaled A. Solo - Confirmed reviews ALL

It was terrible stay and I couldn't sleep as the room was in ground floor and it was very noisy , I even couldn't reach reception or house keeping or operator to complainas they did not pick the phone

Dear Valued Guest, I regret to learn that your stay was not satisfactory due to noise disturbances and difficulties in reaching our staff. Your feedback is important, and we will review our communication channels to enhance guest experience in the future. Best Regards, Atta El Dessouky General Manager

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Other web-users rate our hotel

  • 1,235 reviews 9.1/10 Location
  • 2,409 reviews 7.6/10 Room
  • 4,247 reviews 8.8/10 Service
  • 89 reviews 2.8/10 WiFi
  • 2,710 reviews 9.4/10 Food
  • 1,545 reviews 8/10 Cleanliness
  • 651 reviews 8.6/10 Breakfast
  • 491 reviews 5.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.