Novotel Cairo Airport 4 stars

Customer review rating (ALL Rating) 3.8/5 574 reviews

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Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 CAIRO, Egypt

Description

Hotel extras

  • 24-Hours free airport shuttle

  • 2 Swimming pools

  • Free WIFI

  • 10 flexible meeting rooms

  • Fitness centre

Our accommodation(s)

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Hotel location

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Telephone
Fax +20 2 22693530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  574 reviews

TripAdvisor Rating  4.0/5  2,435 reviews

Good evening from Novotel Cairo Airport Egypt Room 456 2/10/2024 7pm Many thanks to Mr Ahmed Abd Elsalam &Mr Emad Is

TripAdvisor rating 5.0/5

IMANKAMEL69 TripAdvisor review

Good evening from Novotel Cairo Airport Egypt Room 456 2/10/2024 7pm Many thanks to Mr Ahmed Abd Elsalam &Mr Emad Ismail -Really grateful and appreciate what they did for me I missed my flight I booked through booking I lost my all belongings -They were very kind with me after they knew my dramatic situation -Welcome smile and welcome drink /Upgraded my room /invite me for free dinner / all staff were king cooperative and helpful

Customer review rating 5.0/5

Z. Z. Families - Confirmed reviews ALL

I love your hotel

Dear Z. ZEIN AL ABEDEEN, We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDessouky General Manager

Awful experience ! Yasmin (reception) the worst receptionist ever

TripAdvisor rating 1.0/5

Q8518REmelaniea TripAdvisor review

orst experience ever during checking I am a travel agent from France and send my guest to this hotel. I wanted to stay one night there to try the service . During check in the receptionist (Yasmin) made fun of me by imitating me . I will never recommend this hotels again , neither sent traveler there !

Dear Valued Guest, Greetings from Novotel Cairo Airport. We would like to take this chance to extend our sincerest apologies concerning the issues experienced during your stay with us. We pride ourselves on maintaining the highest quality standards for our guests; accordingly, we hope you will give us the opportunity to discuss this further. Please feel free to reach out to us through email: Rasha.kamal@accor.com or provide us with your contact details, and we will reach out to you shortly. We hope to find a solution that makes you smile. Best Regards, Rasha Kamal Quality Manager

location is good

Customer review rating 3.0/5

Vinu S. Business - Confirmed reviews ALL

location is good but breakfast not at that par as there is always missing items like fruits, dry fruit, fruit salad etc..

Dear Vinu S., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDessouky General Manager

the staff were friendly and efficient and made the experience more memorable

Customer review rating 5.0/5

Liza-mari W. Solo - Confirmed reviews ALL

the breakfast was a bit disappointing

Dear Lizamari W., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDessouky General Manager

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Other web-users rate our hotel

  • 1,222 reviews 9.1/10 Location
  • 2,554 reviews 7.2/10 Room
  • 5,702 reviews 8.9/10 Service
  • 202 reviews 2.8/10 WiFi
  • 1,651 reviews 9.1/10 Food
  • 1,252 reviews 6.8/10 Cleanliness
  • 520 reviews 4.8/10 Comfort
  • 420 reviews 5.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.