Novotel Cairo Airport 4 stars

Customer review rating (ALL Rating) 4.0/5 942 reviews

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Description

Hotel extras

  • 5 minutes away from Cairo International Airport

  • 24 hours free airport shuttle

  • 2 Swimming Pools - Adult and Kids

  • Gym with pool view

  • 7 flexible meeting rooms

Our accommodation(s)

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Room 1

Hotel location

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  942 reviews

Customer review rating 5.0/5

Ammar A. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding your experience at Novotel Cairo Airport. We are delighted to hear that you had an excellent stay and that Mr. Saiid contributed positively to your management meeting. Your feedback is greatly appreciated. Best Regards, Atta El Dessouky General Manager

Customer review rating 0.5/5

Zi W. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Cairo Airport. I appreciate your kind words about our front desk and housekeeping teams, as they strive to provide excellent service. I sincerely apologize for the inconveniences you faced during your stay, particularly the initial room condition and the cleanliness issues you encountered with the sofa bed. This does not reflect our standards, and I will ensure this feedback is addressed with our housekeeping team. Furthermore, I regret to hear about your interaction with the security staff. It is our policy to ensure all guests feel respected and valued, and I will be reviewing this matter to reinforce our customer service standards. Thank you for bringing these matters to my attention. I hope you will consider staying with us again in the future for a more enjoyable experience. Best Regards, Atta El Dessouky General Manager

Customer review rating 1.0/5

Amer A. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. I regret to learn that you found our property and accommodations not meeting your expectations. We appreciate your comments as they provide us with valuable insights for improvement. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Tony S. Friends - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that you enjoyed the friendly service, cleanliness, and food. Regarding your request for a ground floor room facing the pool, please feel free to contact our reservations team directly for assistance during your next stay. Best Regards, Atta El Dessouky General Manager

Customer review rating 1.5/5

Elliott C. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your experience regarding your recent stay with us. I regret to learn that your arrival and shuttle experience did not meet your expectations. We strive to ensure our guests have a seamless experience, especially during short stays. I understand that being assigned a room far from the reception was inconvenient, particularly for your brief visit. Regarding the shuttle service, we recognize the importance of timely transportation to the airport. While our shuttle is scheduled to operate every 30 minutes, it is unfortunate that you had to wait longer than anticipated. I appreciate your feedback as it helps us identify areas for improvement in our operations. We value your loyalty and sincerely hope to regain your trust in the future. Thank you once again for your comments. Best Regards, Atta El Dessouky General Manager

Other web-users rate our hotel

  • 1,373 reviews 9/10 Location
  • 2,801 reviews 7.1/10 Room
  • 3,693 reviews 8.5/10 Service
  • 70 reviews 2.8/10 WiFi
  • 2,513 reviews 9.2/10 Food
  • 1,902 reviews 7.5/10 Cleanliness
  • 770 reviews 8.5/10 Breakfast
  • 574 reviews 4.8/10 Comfort

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