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Novotel Cairo Airport Hotel 4 stars

Customer review rating 4.2/5 2,691 reviews

ALLSAFE approved hotel

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Novotel Cairo Airport
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+ 24 Services

Hotel extras

  • 24-Hours free airport shuttle

  • 2 Swimming pools

  • Free WIFI

  • 10 flexible meeting rooms

  • Fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Cairo Airport

Po Box 8 Cairo Airport
PO Box 8
11776 cairo
egypt

Tel: +201111113822

Fax: (+20)222693530

Check-in from 14h00

Check out up to 12h00

  • ATABA-AIRPORT :  949 ATABA

  • RAMSES-AIRPORT :  400 RAMSES

  • TAHRIR-AIRPORT :  27 TAHRIR

  • By plane

    CAIRO INTL AIRPORT At 2km / 1.24 miles - Shuttle free

  • By car

    SALAH SALEM ST At 5km / 3.13 miles

  • By train

    GIZA At 25km / 15.63 miles

  • By train

    RAMSES At 17km / 10.63 miles

GPS :30.120944, 31.403

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 4 Restaurants
  • 2 Bars
  • Breakfast
    • Buffet
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 313 rooms
    • No room for people with reduced mobility
    • No family room
    • 12 connecting rooms
    • 134 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Korean
    • French
    • English
    • Arabic
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • CAI
    • CAIRO INTL AIRPORT
  • english Additional charge
    • On site
    • 120 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • English
    • Outside
    • On site
  • English Additional charge
    • On site
    • Jacuzzi/Whirlpool bath
    • Massage
    • Sauna room
Boutiques/shopping
  • Hairdresser/barber
  • Clothing store
  • Art gallery
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 505

  • Maximum capacity: 380 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Novotel Cairo Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,691 reviews

TripAdvisor Rating 4.0/5

2,110 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Pleasant trip

Customer review rating 5.0/5

Prof D. M. E. Families - 11/10/2021 Confirmed reviews ALL

Excellent location and facility with exceptional hospitality great breakfast and room service best Resturant on the pool

Dear Mostafa E., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Worst experience I have ever had in Accor chain

TripAdvisor rating 3.0/5

haythamnems 06/10/2021 TripAdvisor review

Room service refused to add my cheque on the room, even though I had a deposit on my account. Check ups at the entrance are frustrating, they are not using the scanner, and you need to open whatever you are holding every time you get into the hotel. Food quality is below average, good thing I didn't take Bed and Breakfast. In my suite, the door between bed and living rooms were not closing properly, and nothing happened when I complained about it. More than a day to receive the capsules for the coffee machine. Things were there from the previous guests within the wardrobe. It seems that wardrobes are not being checked after check out. House keeping personnel were very nice though.

Thank you for your short review. Unfortunately I couldn't find a trace of stay having the same experience as the one mentioned in your review, since the information you posted is not supported by any single detail, such as your name, city, period of stay, I recommend - if you have the time - to contact me directly by email in order to better understanding your points of critisism. Atta Aldessouky General Manager

Best hotel near Cairo Airport

Customer review rating 5.0/5

Donato L. Business - 05/10/2021 Confirmed reviews ALL

Perfect position, food and people. Shaimaa best desk helper!!

Dear DONATO L., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

My favorite in Cairo

TripAdvisor rating 5.0/5

stefanb213 Business - 03/10/2021 TripAdvisor review

Stayed (again) in the Novotel Airport Cairo. Perfectly positioned to visit clients around the airport area. Friendly staff, very pleasant garden with swimming pool and outdoor restaurant. Very good gym.

- We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Attta Aldessouky -General Manager

Relaxing stay as usual

TripAdvisor rating 5.0/5

abouraya320 01/10/2021 TripAdvisor review

Novotel Cairo airport hotel is my favorite hotel for staying over in all my international and domestic air travels to and from Cairo. I used to spend at least one night before and after my inbound and outbound flights for relaxing. Good location, good rooms and excellent services including free shuttle bus services to Cairo airport terminals. Efficient reception and guest relations staff, perfect house keeping services makes the hotel environment Covid safe.

- We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Attta Aldessouky -General Manager

Lovable stay

Customer review rating 5.0/5

Mamdouh Couples - 30/09/2021 Confirmed reviews ALL

Loved all aspects The mood, place, cleanliness and treatment are all great

Dear Mamdouh A., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Excellent location if you want to stay close to the airport; too far from any worthwhile sight

Customer review rating 4.0/5

Anonymous Solo - 28/09/2021 Confirmed reviews ALL

I had a good experience staying at Novotel. However, charges for the Covid test were too steep. Room service food portions are incredibly large and service for most stuff is prompt and helpful.

Dear Sridhar R., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager
Customer review rating 2.0/5

Shlok Solo - 23/09/2021 Confirmed reviews ALL

Staff member at reception was not considerate at all and made me almost miss my flight. During the check out he asked to pay the fees for staying. I said it's prepaid and should have checked before giving me the keys to the room on the first day. He argued a lot and wasted my time. I missed my flight due to this and had book it again. You guys should be thankful I did not go to the court and lodged a complaint against you. Very much disappointed with service and behaviour of that staff.

Dear Shlok G., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

Family vacation

TripAdvisor rating 5.0/5

15151212 21/09/2021 TripAdvisor review

Excellent property to spend good time for Bussiness or vacation excellent front disk welcoming you well trained staff in Resturant and bars perfect swimming pool for sun tan and swimming we enjoyed our vacation in the hotel and we will be coming back for sure

- We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Attta Aldessouky -General Manager

Well located

Customer review rating 5.0/5

Dr E. Solo - 05/09/2021 Confirmed reviews ALL

Great location. Good breakfast

Dear Ashraf E., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

well located.Good food.Good service.

Customer review rating 5.0/5

Nanda M. A. Business - 04/09/2021 Confirmed reviews ALL

well located because of very near with the air port.Good food , sweet smile from the hotel stuff and I recommend for other people who want to vacation in egypt. specialty mrs. sabreen Farouk ,she is so kind and good nature. i will never forget cairo and novotel.

Dear NANDA MOE A. MYANMAR, We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

bad stay bad front staff not help customer

Customer review rating 0.5/5

Weerayuth Friends - 04/09/2021 Confirmed reviews ALL

i have bad experience with novotel cairo airport from the first welcome until chick out room are bad front staff is bad not care customer no help customer when asking for something and need money from customer when you check out late also they will charge you if you status silver or gold in all accor i got bad experience i never come back to this hotel again

Dear Weerayuth S., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

Poor room dirty, passage was left dirty with plates not vacuumed,pipe leaking took ages to fix , WiFi poor complained on a number of occasions with no success

Customer review rating 1.0/5

Martin P. Business - 25/08/2021 Confirmed reviews ALL

Not good terrible hotel

Dear Martin p., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

did not show the expected pattern for the novotel

TripAdvisor rating 2.0/5

685marcellam 24/08/2021 TripAdvisor review

the room smelled bad, old. The electric kettle was not working. Lots of noises. Bad bed. Installation very different from the photos presented when booking. Did not show the expected pattern for the novotel

Thank you for your short review.. Unfortunately I couldn't find a trace of stay having the same experience as the one mentioned in your review, since the information you posted is not supported by any single detail, such as your name, city, period of stay, I recommend - if you have the time - to contact me directly by email in order to better understanding your points of critisism. Atta Aldessouky General Manager

Simply Awesome

Customer review rating 5.0/5

Mamdouh Couples - 19/08/2021 Confirmed reviews ALL

Incredible in every sense The reception staff, Thanks Shaymaa and Nour for your warm welcoming smile and professionalism and Mr. Haytham for facilitating everything. The restaurant is a must try, Chef Sherief creates a harmony that makes your heart dances while tasting every dish, Mr Maged and Mr Adel restaurant heads master the scene to give you the ultimate experience of the perfect restaurant… of course thanks to all the stuff that strive to make everything just amazing including both the morning and evening shifts thanks Mohamed, shady, karim, romany, samir and ahmed (your omelette is wonderful) Also thanks for the housekeeping, the hotel is fine extremely clean. The overall experience is overwhelming We sure will be here every time we can

Dear Mamdouh A., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

GUEST RELATIONS Ms. SABREEN FAROUK

Customer review rating 5.0/5

Khaled M. Business - 16/08/2021 Confirmed reviews ALL

Great stay.. Big thanks for ms SABREEN farouk she is very active and smart

Dear Khaled M. Mostafa, We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Well located for travellers, quite comfortable rooms, good service.

Customer review rating 4.0/5

Yurii S. Business - 10/08/2021 Confirmed reviews ALL

Very friendly and high experienced reception, comfortable rooms. As disadvantage- not all inclusive service. Next time I will stay at your hotel. Best regards

Dear Yurii S., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Good stay and nice hotel and near from airport

Customer review rating 4.0/5

Anonymous Solo - 09/08/2021 Confirmed reviews ALL

It was nice one, just the bathroom need to be some maintenance

Dear Ahmed M., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Repeat Stay

TripAdvisor rating 5.0/5

Samudra_G Business - 09/08/2021 TripAdvisor review

As always I had stayed at Novotel Cairo Airport during my recent visit to Egypt. As this was a business visit, the location was superb as I could travel to the Industrial Zones out of Cairo without having to pass through the traffic. As always, the room was quiet and clean and my reservation was upgrade to a pool facing suite. My thanks to the hotel for their gift to me. The staff at this hotel always makes the extra effort to make the stay very comfortable and my sincerest appreciation for their great service. I am not naming anyone as all of them are exceptional. I will definitely stay here again

- It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon Atta Aldessouky General Manager

Close to airport

Customer review rating 1.5/5

Milodz Business - 07/08/2021 Confirmed reviews ALL

Location good. Staff polite. However washroom was dirty

Dear Milosz M., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

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