Novotel Cairo Airport 4 stars

Customer review rating (ALL Rating) 4.1/5 797 reviews

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Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 CAIRO, Egypt

Description

Hotel extras

  • 5 minutes away from Cairo International Airport

  • 24 hours free airport shuttle

  • 2 Swimming Pools - Adult and Kids

  • Gym and Spa with pool view

  • 5 flexible meeting rooms

Our accommodation(s)

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Hotel location

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Telephone
Fax +20 2222693530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  797 reviews

TripAdvisor Rating  3.8/5  2,501 reviews

The only good point is breakfast menu

TripAdvisor rating 3.0/5

emanemyhussein TripAdvisor review

Bad smell dirty old-dated wide room Too old furniture with really bad smell and bathroom Breakfast was amazing( variety, amount, staff,..) Shuttle service is really extra good Kettle and soaps were available in the room.

Dear Valued Guest, Thank you for your feedback. We are pleased to hear that you enjoyed our breakfast and shuttle service. However, we regret that the condition of your room did not meet your expectations. Your comments regarding the furniture and cleanliness will be reviewed by our team. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Bloemhard M. Solo - Confirmed reviews ALL

Pick up was arranged very well! They where waiting with a sign and showed me the way to the shuttle

Dear Valued Guest, Thank you for your kind feedback. We are delighted to hear that your stay was easy and convenient, and that our pick-up service met your expectations. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Best Regards, Atta El Dessouky General Manager

Nice facilities but poorly maintained

TripAdvisor rating 2.0/5

DonaldF346 TripAdvisor review

Check in was poor - no information shared. The carpets in the hallways were grubby; even I noticed the dust on the skirting boards. The room was well equipped but again not clean. The kettle was thick with dust, the carpet and bathroom floors were not clean. The curtains didn’t cover the window as the curtain rail was broken. The air conditioning appeared to be working but was ineffective. We had a buffet dinner. The food was ok. The staff were friendly. I wouldn’t stay here again.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Cairo Airport. I am pleased to learn that you appreciated our facilities and the friendliness of our staff; however, I regret to hear about the maintenance and cleanliness issues you encountered. We take such matters seriously, as they are fundamental to our service standards. Your observations regarding the check-in process and the condition of the room and common areas have been duly noted. Please rest assured that we continuously strive to enhance our guests' experience, and your insights are invaluable in this regard. Thank you once again for your comments. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Tony S. Couples - Confirmed reviews ALL

From the time when arrived and checked in yo when we left. Very friendly helpful. Room we're great and breakfast was so incredibly good. Thank you

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to know that you found our staff friendly and helpful, and that you enjoyed your accommodations and breakfast. Your feedback is greatly appreciated. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.5/5

Julie H. Couples - Confirmed reviews ALL

Well located, nice room, good buffet breakfast and dinner, free airport shuttle and very nice staff

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location, room comfort, dining options, and the service from our staff. Your kind words motivate us to continue providing excellent experiences. Best Regards, Atta El Dessouky General Manager

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Other web-users rate our hotel

  • 1,332 reviews 9.1/10 Location
  • 2,709 reviews 7.3/10 Room
  • 4,274 reviews 8.5/10 Service
  • 92 reviews 3.6/10 WiFi
  • 2,876 reviews 9.3/10 Food
  • 1,789 reviews 7.7/10 Cleanliness
  • 737 reviews 8.5/10 Breakfast
  • 546 reviews 4.8/10 Comfort

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