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Novotel Cairo Airport Hotel 4 stars

Customer review rating 4.2/5 2,636 reviews

ALLSAFE approved hotel

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Novotel Cairo Airport
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+ 16 Services

Hotel extras

  • 24-Hours free airport shuttle

  • 2 Swimming pools

  • Free WIFI

  • 10 flexible meeting rooms

  • Fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • CAIRO INTL AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being Paying
  • Babysitting on request Paying
  • Outdoor tennis court (nearby) Paying
  • Table tennis (nearby)
Catering
  • Breakfast Paying
  • 4 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Cairo Airport

Po Box 8 Cairo Airport
PO Box 8
11776 cairo
egypt

Tel: +201111113822

Fax: (+20)222693530

Check-in from 14h00

Check out up to 12h00

  • ATABA-AIRPORT :  949 ATABA

  • RAMSES-AIRPORT :  400 RAMSES

  • TAHRIR-AIRPORT :  27 TAHRIR

  • By plane

    CAIRO INTL AIRPORT At 2km / 1.24 miles - Shuttle free

  • By car

    SALAH SALEM ST At 5km / 3.13 miles

  • By train

    GIZA At 25km / 15.63 miles

  • By train

    RAMSES At 17km / 10.63 miles

GPS :30.120944, 31.403

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

LE JARDIN D'HELIOPOLIS

Type of cuisine: International

Breakfast and dinner buffet / A la carte 24 hours / International food offer

Menu (PDF)
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

LE REVE

Type of cuisine: International

All day dining

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

LA PRIMAVERA

Type of cuisine: Bistro

Lunch and Dinner A la carte / Italian cuisine

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

NOVOTEL CAFE

Type of cuisine: Barbecue

Traditional food offer / Oriental Atmosphere - Daily live music

Menu (PDF)
  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Outdoor Terrace

Outdoor Terrace serving light snacks and beverages

Menu (PDF)

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

LE RENDEZ-VOUS

Lobby Bar

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

LA PERGOLA

Craving a snack or a drink? Le Pergola is the place to be! Every day from 10am until 11pm.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 505

  • Maximum capacity: 380 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Novotel Cairo Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,636 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,024 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Room extremely dirty

Customer review rating 0.5/5

Hamad A. A. Y. Business - 19/07/2021 Confirmed reviews ALL

I had a very bad experience that Made me decided not to book and hotel room with Accor again. The room was extremely dirty.

Great place for a short stay

Customer review rating 4.0/5

Christo Business - 18/07/2021 Confirmed reviews ALL

I recently stayed at Novotel in Cairo and was very satisfied with the service overall, from the desk right up to the catering staff. Great place for a quick relax or waiting for a flight, it is always clean and neat, some of the rooms need a bit of work but I believe they are in the process of renovation.

Not good

Customer review rating 1.0/5

Guest Business - 18/07/2021 Confirmed reviews ALL

- I tried to communicate with the reception prior my arrival to cairo with a couple of questions, when I reserved. I did not receive a response until I added my reservation confirmation to my following emails. My questions and notifications were about early check in and how to book the shuttle bus. The response was too late, I was already boarding on my flight - my reservation included early check in as my flight was to arrive cairo around 6 am. I was told there was no available rooms for early check in now. So, I had to wait for 1-2 hours to have my check in after a long travel. - There was a wedding on my 1st night. The music was loud. Made it difficult to have some rest - the mattresses are fine, but pillows are terrible. - the reason I booked my stay at NOVOTEL is location to airport. - I recommend to check your emails! Respond to all questions, any email could be a potential client! If I was not short in time I would have canceled my booking and went to a better hotel.

Disgusted and never come back to any of the other locations

Customer review rating 0.5/5

Anonymous Couples - 14/07/2021 Confirmed reviews ALL

Very very unsanitary location.

Dear Norhan S., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

Good stay

Customer review rating 5.0/5

Magdy N. A. Business - 10/07/2021 Confirmed reviews ALL

it was excellent stay

Good stay

Customer review rating 3.0/5

Dinil A. Business - 07/07/2021 Confirmed reviews ALL

room and stay good. Breakfast and service very poor, house keeping delay and happen to call every day for one or the other.

Dear ROSELLER P., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

Well located with free shuttle

Customer review rating 4.0/5

Af Solo - 06/07/2021 Confirmed reviews ALL

Ok!

Dear Abisola F., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Good stay, perfect location

Customer review rating 4.0/5

M.maher Business - 05/07/2021 Confirmed reviews ALL

I really enjoyed the stay, recpetion staff were extremely welcoming and helpful specially Kirollos, the bellman wasn't available and I had to wait 15 minutes then I picked my luggage myself and went up to my room. Breakfast was lovely and delicious in addition they were very catious and taking measures to protect against COVID, enjoyed the stay very much. Just hope to make check out available on application like check in, and bellman must be attentive to guests as this hotel is a focal point in the airport

Dear Mohamed E., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Ms. Sabreen the best

Customer review rating 5.0/5

Mohamed E. G. Business - 04/07/2021 Confirmed reviews ALL

Great as usual.. Great customer care ever

Dear Mohamed E., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Feels like home

Customer review rating 5.0/5

Karim S. Business - 03/07/2021 Confirmed reviews ALL

Novotel Cairo airport is my home in Cairo

Dear Karim s., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Overall ok

Customer review rating 3.5/5

Anonymous Solo - 30/06/2021 Confirmed reviews ALL

Pros: My stay overall was ok. Breakfast was nice. Close to the airport. Cons: I waited over an hour for shuttle pickup from the airport. The covid testing company they used at the hotel was 3 hours late delivering my results and caused me to miss my flight home. The female front desk clerk was dismissive of my concerns.

My preferred airport hotel in Cairo

Customer review rating 4.5/5

Hassan A. Solo - 29/06/2021 Confirmed reviews ALL

Novotel Cairo airport hotel is my preferred hotel since October 2021 and till now. In all my travels via Cairo airport I used to stay one night before my inbound flights and again one night upon my return flights just to relax and enjoy the hotel good services. The hotel rooms are spacious, well equipped with modern furniture, good quality bedding, full bathrooms shower and tubs with all amenities. The hotel shuttle bus service is available round the clock for guests going to the airport as well as those arriving from international and domestic flights. The hotel facilities are all clean and well maintained. The hotel has open air swimming pools, spa and gim. The open air restaurant presents delicious foods with reasonable prices. The reception and guest relations staff are very efficient and friendly and available round the clock. The hotel and all its facilities meet Accor strict Covid safety requirements.

Dear Hassan A., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Needs updating

Customer review rating 2.5/5

Amy M. Families - 29/06/2021 Confirmed reviews ALL

Room too small, sofa bed wasn’t a pullout bed as told, no sheets for bed although reservation indicated we needed it, showered leaked completely under the “divider” to flood the bathroom, shower floor Pan had bubbles under it so it popped up and down when you walked on it, no hair conditioner, pool closed too early at sunset 6:30pm, many areas of the rooms, spa, etc needed desperate updating

Dear Amy M., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

Great location. Excellent staff

Customer review rating 5.0/5

Charlie S. Solo - 25/06/2021 Confirmed reviews ALL

After arriving from the USA I just needed a place to stay not far from the airport. Novotel Cairo Airport was an excellent choice! The staff was courteous and professional. The room was comfortable and the grounds were beautiful. Hard to believe this is right beside the airport!

Dear Charles S., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Well located, professional and kind staff

Customer review rating 5.0/5

Srdjan, B. S. Business - 25/06/2021 Confirmed reviews ALL

I am a regular guest of the hotel, honestly because near aeroport and god serves. Even during Covid virus hotels staff is very kind. They keep high level of personalisam. Sometimes it's very crowded,but even with this problems staff provide good services. I must especially praise the Mrs Sabreen for her patience and kindness

Dear Srdan A., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

MY SECOND HOME!!!!

Customer review rating 5.0/5

Mario Business - 24/06/2021 Confirmed reviews ALL

Perfect as usual......

Dear Mario H., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Perfect location close to the airport with shuttle service

Customer review rating 4.5/5

Fady Families - 23/06/2021 Confirmed reviews ALL

Excellent experience overall. I made my reservation online which made the checking-in very simple. The staff are very helpful and friendly.

Dear Fady M., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Dont accept virtual card or travel agency payment

TripAdvisor rating 2.0/5

RicardobD Business - 12/04/2021 TripAdvisor review

I always pay by travel agency because is work related, this time the guy from reception didnt accept the travel agency payment because is a virtual card, but without any explanation, I had to pay with my personal card, the next day the girl from reception explain me that financial dep. give the order to dont accept this kind of payment. Never again to that Hotel, I will choose another one even if is in the middle of the city

Very friendly Airport Hotel

TripAdvisor rating 5.0/5

alexjohnson187 Business - 01/04/2021 TripAdvisor review

I have stayed at many airport hotels and most of them feel very impersonal, however the staff at Novotel Cairo Airport are very friendly and professional. I stayed there for more than 2 weeks in March 2021 and the staff there were all excellent, especially at reception and the housekeeping staff. The room was very clean and so was the restaurant. Wifi was usually good and room service was always fast and tasty. A small negative point is the weddings sometimes are very loud when you want to sleep, but these always finish before midnight. Thank you to all the staff at Novotel for a very plesant stay! Shukran!

Dear Alex, Thank you so much for taking the time to write your honest review in relation to your recent stay. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Hassan Fahmy General Manage

Relaxing Stay at my Cairo Favorite hotel

TripAdvisor rating 5.0/5

abouraya320 20/02/2021 TripAdvisor review

During the last 6 weeks I have checked in and out of Novotel seven times. Every time I visit the hotel I enjoy the friendly staff hospitality and top service. Novotel Cairo Airport is now my preferred hotel in Cairo. I enjoy the fastest checkin and checkout in the entire Accor group of hotels and without mistakes in billing.

Dear Hassan, Thank you so much for taking the time to write your honest review in relation to your recent stay. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Hassan Fahmy General Manage

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