Novotel Cairo Airport 4 stars

Customer review rating (ALL Rating) 4.0/5 906 reviews

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Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 CAIRO, Egypt

Description

Hotel extras

  • 5 minutes away from Cairo International Airport

  • 24 hours free airport shuttle

  • 2 Swimming Pools - Adult and Kids

  • Gym with pool view

  • 7 flexible meeting rooms

Our accommodation(s)

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Hotel location

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Telephone
Fax +20 2222693530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  906 reviews

Customer review rating 4.0/5

Mary M. Solo - Confirmed reviews ALL

Very nice and good food etc

Customer review rating 4.5/5

Bahareh S. Families - Confirmed reviews ALL

The room was clean but no facilities in the room

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the cleanliness of your room. We also value your comments regarding room facilities, as they help us continuously improve our services. Best Regards, Atta El Dessouky General Manager

Customer review rating 1.0/5

Hadleigh G. Families - Confirmed reviews ALL

Having messaged and emailed to ensure I could call on WhatsApp to call the shuttle, all attempts to contact were ignored and I was left outside Cairo airport for an hour to be continually hassled by Taxi touts before having to pay for a taxi to the hotel. Your staff when I got there and the hotel was fine, but the whole point of booking a hotel on airport with a shuttle was to avoid that!

Dear Valued Guest, Thank you for sharing your experience regarding your recent stay with us. I sincerely apologize for the inconvenience you faced with our shuttle service. We aim to provide seamless transportation for our guests, and it is concerning to hear that your attempts to contact us were unsuccessful. Your feedback regarding the communication issues will be taken into consideration as we strive to improve our services. I am pleased to hear that you found our staff welcoming upon your arrival at the hotel. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 1.0/5

Noor H. Friends - Confirmed reviews ALL

I was extremely disappointed with my experience at Novotel Egypt. Before arriving, I emailed the hotel to inform them that I would be arriving at around 6:00 AM and received a confirmation email regarding my early check-in request. However, when I arrived, I was told that the confirmation email did not necessarily mean my request had been approved. This was both confusing and frustrating, as it completely defeats the purpose of receiving a confirmation in the first place. As transit passengers, we later discovered that the airline may have been able to provide accommodation due to our layover situation. While that may ultimately be the airline's responsibility, when we asked the hotel receptionist about it, we were incorrectly told that no such policy existed. The communication issues continued during breakfast. Before entering the restaurant, we specifically asked the receptionist whether we could have breakfast and were told yes. After serving ourselves and filling our plates, staff informed us that breakfast was not included and that we would need to pay extra. This could have been avoided entirely if we had been given accurate information from the start. Another unpleasant surprise was the room booking itself. I booked what I believed was a double/twin room for two adults, especially considering the room had two separate beds and cost approximately $90 per night. Upon arrival, I was informed that the rate only covered one guest and that I would need to pay an additional $40 for the second person. While this may have been mentioned in the booking details, it felt highly misleading and poor value for money. Overall, my stay was marked by inconsistent information, poor communication, and unexpected charges. The hotel itself may be adequate, but the customer service experience left a lot to be desired.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairo Airport. I sincerely apologize for the inconveniences you experienced during your visit. I understand your frustration regarding the early check-in confirmation. While we strive to accommodate requests whenever possible, it appears there was a miscommunication regarding your specific situation. We acknowledge that clarity in such matters is essential for our guests’ satisfaction. Regarding the breakfast confusion, I regret that the information provided did not align with your expectations. Our staff should ensure that guests are fully aware of all charges prior to meal service, and I appreciate you bringing this to our attention. Additionally, I understand your concerns about the room booking policy. While our rates are based on occupancy, it is our responsibility to communicate these details clearly. I will ensure that our team reinforces the importance of accurate communication with guests. We appreciate your feedback as it helps us improve our services. Best Regards, Atta El Dessouky General Manager

Customer review rating 3.0/5

Sherif T. Families - Confirmed reviews ALL

Convenient location for travelers through Cairo airport. Good breakfast buffet. Rooms were not exactly clean and the air conditioning is very weak.

Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. I am pleased to hear you appreciated our location and breakfast offerings. However, I regret that the cleanliness of your room and the air conditioning did not meet your expectations. Your comments are noted as we continuously strive to improve our services. Best Regards, Atta El Dessouky General Manager

Other web-users rate our hotel

  • 1,412 reviews 9.1/10 Location
  • 2,853 reviews 7.2/10 Room
  • 3,994 reviews 8.5/10 Service
  • 77 reviews 2.6/10 WiFi
  • 2,686 reviews 9.3/10 Food
  • 1,899 reviews 7.7/10 Cleanliness
  • 789 reviews 8.6/10 Breakfast
  • 589 reviews 4.8/10 Comfort

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