Novotel Cairo Airport 4 stars

Customer review rating (ALL Rating) 4.1/5 1,079 reviews

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Novotel Cairo Airport - Image 1
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Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 CAIRO, Egypt

Description

Hotel extras

  • 5 minutes away from Cairo International Airport

  • 24 hours free airport shuttle

  • 2 Swimming Pools - Adult and Kids

  • Gym with pool view

  • 7 flexible meeting rooms

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 single beds and Sofa

Photo out of - Standard Room with 2 single beds and Sofa

2 single beds + 1 sofa bed for a maximum of 3 people. Air-conditioning, satellite TV, mini fridge, private bathroom with shower, hair dryer. Swimming pool view or garden view. Smoking or non-smoking, high speed Internet.

  • Views:

    Airport view or Garden View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Airport view or Garden View
See availabilities

New generation. Design, modern and comfortable: features air conditioning, 32" TV with connectivity panel, free WiFi, minibar, hair dryer, laptop size safe box and tea & coffee making facilities. Up to 2 adults and 1 child.

  • Views:

    Airport view or Garden View

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

New generation. Design, modern and comfortable: features air conditioning, 32" TV with connectivity panel, free WiFi, minibar, hair dryer, laptop size safe box and tea & coffee making facilities. Up to 2 adults and 1 child.

  • Views:

    Garden View

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

New generation. Design, modern and comfortable: features air conditioning, 32" TV with connectivity panel, free WiFi, minibar, hair dryer, laptop size safe box and tea & coffee making facilities. Up to 2 adults and 1 child.

  • Views:

    Pool side

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

New generation. Design, modern and comfortable: features air conditioning, 32" TV with connectivity panel, free WiFi, minibar, hair dryer, laptop size safe box and tea & coffee making facilities. Up to 2 adults and 1 child.

  • Views:

    Pool side

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Superior Suite with 1 king-size bed

Photo out of - Superior Suite with 1 king-size bed

An unforgettable experience! Large, well-designed, the suite includes 1 bedroom, 1 living room & 2 bathrooms. It offers unbeatable facilities: 2 TV's with connectivity panel, free WiFi and tea & coffee making facilities. Up to 2 adults & 2 children.

  • Views:

    Garden View or Pool side

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Telephone
Fax +20 2222693530
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • CAI
  • CAIRO INTL AIRPORT

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 318 rooms
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
  • 134 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • Arabic
  • English
  • French

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Limousine

  • Limousine

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Boutiques/shopping

Gift shop/newspaper shop

Clothing store

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge
  • Buffet

Business

7 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Play area
  • Green area
  • Children''s TV Channels

Well-being

Kids Pool

  • Outside
  • On site

Main Pool

  • Outside
  • On site

GYM

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13.11 ft

  • Parking pricing: 4 USD 4 USD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

LE JARDIN

Photo out of - LE JARDIN

Start your day or end it with a memorable meal at Le Jardin, located in the lively lobby of Novotel Cairo Airport. Open for breakfast, lunch, and dinner, the restaurant offers an international buffet and à la carte dining, perfect for every taste.

Cooking style
International
Classifications & labels
0
Capacity
180
Accessibility
Accessible service
Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 Cairo, Egypt
Telephone +20 11 11113822
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool
  • Takeaway Meals
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Start your day or end it with a memorable meal at Le Jardin, located in the lively lobby of Novotel Cairo Airport. Open for breakfast, lunch, and dinner, the restaurant offers an international buffet and à la carte dining, perfect for every taste.

Discover Le Rêve, where international à la carte dining meets exclusivity. Host private events or enjoy a meal in a serene, personalized setting at Novotel Cairo Airport.

Unwind at Le Rendez-Vous Bar, where comfort meets elegance. From refreshing beverages and premium cigars to coffee and snacks, we've got it all. Stay connected with free Wi-Fi while enjoying the warm ambiance at Novotel Cairo Airport.

Whether you're traveling solo or with family, our poolside experience promises comfort and enjoyment for everyone. The ideal spot to relax between flights or after a busy day. We offer two separate pools one of them for kids to splash and play safely.

Relax and reenergize through Novotel's many healthful options: balanced menus, fitness and wellness centers, swimming pools, and tranquil gardens and terraces.

Thinking about taking a new life step, a wedding experience is just around the corner, whether indoor in our ballroom & foyer or our outdoor lush gardens surrounding the pool area

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,079 reviews

Customer review rating 4.0/5

John S. Business - Confirmed reviews ALL

Dear valued guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel spacious and our staff friendly. We appreciate your comments about the Wi-Fi connectivity and will certainly take them into consideration for future improvements. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.5/5

Erick P. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your positive experience at Novotel Cairo Airport. We are delighted to hear that you and your wife enjoyed the resort-like comfort and amenities we offer, especially the convenience of our hotel’s location for your pre-dawn departure. It is gratifying to know that you appreciated the thoughtful design and functionality of your room, as well as the various facilities available throughout the hotel, including the expansive grounds and dining options. Your kind words regarding our staff’s professionalism and attentiveness are also very much appreciated, as we strive to ensure a welcoming and supportive environment for all our guests. We are pleased that you were able to utilize our complimentary shuttle service to the international terminal, making your journey smoother. Your feedback serves as a testament to our commitment to guest satisfaction, and we look forward to welcoming you back on your next visit to Cairo. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Rania E. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that you enjoyed our convenient location, friendly service, and the quality of our food and accommodations. It is wonderful to know that your transit experience was smooth and enjoyable. We appreciate your feedback and look forward to welcoming you back in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Marco A. A. A. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for your wonderful feedback regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that you consider our hotel your home away from home and appreciate the superior service and kindness of our staff. It is gratifying to know that our efforts to maintain a peaceful environment have positively impacted your experience, especially given our airport location. Your continued loyalty over the years is truly valued, and we look forward to welcoming you back for many more stays in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.0/5

Gillan S. Solo - Confirmed reviews ALL

Dear valued guest, Thank you for taking the time to share your experience with us. I appreciate your positive comments regarding the comfort and safety of your stay, as well as the helpfulness of our shuttle bus driver. I sincerely apologize for the inconveniences you encountered during your visit. I understand that the check-in process was not as efficient as it should have been, and that information regarding breakfast hours and hotel facilities was lacking. We will review our guest orientation process to ensure that all necessary details are clearly communicated upon arrival. I regret to hear about the issues you faced with your pizza order, as well as the disturbances caused by noise from other guests and the cleaning procedures in the dining area. Your feedback regarding the use of cleaning products will be taken into consideration for our staff training. Furthermore, I acknowledge your concerns about language barriers with our team, and I will ensure this is addressed to enhance guest interactions. Thank you once again for your feedback. We value your insights and hope to welcome you back in the future. Best Regards, Atta El Dessouky General Manager

Dear valued guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel spacious and our staff friendly. We appreciate your comments about the Wi-Fi connectivity and will certainly take them into consideration for future improvements. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.5/5

Erick P. Couples - Confirmed reviews ALL

My wife and I were happy with our experience at Novotel Cairo Airport. We had a pre-dawn departure time to fly back home from Cairo to NYC at the end of our trip, and rather than starting off from somewhere downtown, we wanted easy airport access. We researched this hotel in advance, so its quality didn’t surprise us. But it’s always a great feeling when something is as good as it seems. And truly, Novotel did a great job providing us with the comfort and relaxation we wanted leading up to our almost-12-hour flight. Within the robust security perimeter of this hotel lay a sort of resort/campus layout with an expansive green space, large swimming pool (with lounge chairs and towel service), and adjoining outdoor restaurant encircled by the building. Our room was on the ground floor with its own door (other than its main one) leading straight outside into this large recreational area. It was really nice to have this direct pathway to the pool which we made good use of during our stay. (I also saw what looked like a nice indoor gym by the pool but didn’t use it.) Our room was intelligently designed with both comfort and utility in mind: good sound-proofing (against outdoor noise); thick light-blocking curtain; good floor space; comfortable bed; sofa as well as space-saving desk with chair; movable side table; well-situated coat/hanging hooks; spacious closets; good counter space; various room light choices; abundant, well-placed electrical outlets; cold mini-fridge; safe with easy programming; good climate control unit; intuitively designed bathroom with hair dryer, good lighting, and strong water pressure with good temperature control. Beyond our room and the hotel grounds, the lobby area was both expansive and furnished with comfortable sofas and chairs arranged in clusters. Branching from the lobby, we saw a restaurant, a bar, and a sort of counter that offered certain savory foods and desserts (I got a smoked salmon sandwich and a slice of chocolate mousse cake). There was also a gift shop and a convenience store. All in all, a very nicely equipped hotel for anyone not planning to do much venturing out anywhere. (We did go out ourselves; Heliopolis and its restaurant scene are an easy Uber ride away.) As far as the helpfulness of management and staff, Novotel excelled in this regard. From security personnel to the front desk and beyond, this hotel is represented by thoroughly professional people, in our experience. On our check-in day, we arrived a few hours early. The staff prepared our room quickly while we waited a short while in the lobby’s lounge, and they did an impeccable job with this expedited room prep. The following day, Management called me at our room to see if everything was going well and what they could do, if anything, for me. Impressive. We left Novotel for the airport, relaxed and ready for the long flight home. (By the way, we did so, courtesy of Novotel which provides a complementary shuttle service that takes you straight to the international terminal.) It’s saying something when a hotel puts a smile on your face. The bottom line is that we would stay at this hotel again next time we’re in Cairo. And if the Cairo Airport branch is indicative of the quality of the brand at large, we would consider Novotel/Accor at other locations in our travels as well.

Dear Valued Guest, Thank you for taking the time to share your positive experience at Novotel Cairo Airport. We are delighted to hear that you and your wife enjoyed the resort-like comfort and amenities we offer, especially the convenience of our hotel’s location for your pre-dawn departure. It is gratifying to know that you appreciated the thoughtful design and functionality of your room, as well as the various facilities available throughout the hotel, including the expansive grounds and dining options. Your kind words regarding our staff’s professionalism and attentiveness are also very much appreciated, as we strive to ensure a welcoming and supportive environment for all our guests. We are pleased that you were able to utilize our complimentary shuttle service to the international terminal, making your journey smoother. Your feedback serves as a testament to our commitment to guest satisfaction, and we look forward to welcoming you back on your next visit to Cairo. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Rania E. Solo - Confirmed reviews ALL

Everybody was so friendly and everything went so smoothly and easily and it was a very good stay for transit because it's near the airport. They have good food clean rooms. Everything was perfect night entertainment. It was all good.

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that you enjoyed our convenient location, friendly service, and the quality of our food and accommodations. It is wonderful to know that your transit experience was smooth and enjoyable. We appreciate your feedback and look forward to welcoming you back in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Marco A. A. A. Solo - Confirmed reviews ALL

Each time I come back to my home away from home, I'm so happy because of the superior level of its services, but, most of all, for the kindness and sincere affection that they put in everything that they will do for you. Maybe you may think that because it is located at the Cairo Airport it may be noisy, instead is the most silent hotel in Cairo. For much more than a decade I always come back for about 3 weeks yearly, making it my home away from home.

Dear Valued Guest, Thank you for your wonderful feedback regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that you consider our hotel your home away from home and appreciate the superior service and kindness of our staff. It is gratifying to know that our efforts to maintain a peaceful environment have positively impacted your experience, especially given our airport location. Your continued loyalty over the years is truly valued, and we look forward to welcoming you back for many more stays in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.0/5

Gillan S. Solo - Confirmed reviews ALL

Check-in was a little slow, and nothing was explained about where one has breakfast, the hours etc… Nothing was explained about facilities I could use or anything like that. No mention of room service or how to order food. Room was good, clean and comfortable. I did order a pizza, but I would have liked more options to have ordered a few extra things on the side. The pizza was under cooked and there was no basil. Some brown sauce was on the top of the pizza which made it taste very bad. Not too sure how your chef could get a margarita pizza so wrong?! However, the internet kept dropping out which made my meeting longer than it should have been. The doors kept banging from other rooms. There needs to be some sort of mechanism on each door to prevent the slamming noise. Of course one cannot control the noise of other guests, but on my floor, the 2nd floor, lots of screaming and banging and very loud conversations going on. Perhaps a gentle reminder to customers about respecting other guests in their rooms. Breakfast was OK. The fruit especially the melon pieces were huge big chunks and not particularly ripe. Very difficult to cut into smaller pieces. I did raise this with the restaurant chap. Also, while I was eating, a man was spraying his chemical cleaner and wiping down surfaces. I had to ask him to stop because the toxic spray was polluting the air and I was forced to inhale it with my food. Ridiculous! They need to be aware of who is sitting and eating. You cannot spray chemicals around people eating. This cut my breakfast short and I left. I also raised this with the restaurant man. The general smell of the sprays when the tables are wiped needs to be improved. Stop using chemicals and use natural products which are safer and environmentally friendly. Also, the correct way to use a spray, is you spray the cloth and then wipe. You do not put tons of spray all over the table, then wipe! Perhaps more training is required? When I called down to Reception to ask for somebody to come to my room to collect my suitcases, sadly the person answering the phone had no English and couldn’t understand me. Again, staff perhaps could benefit from taking language lessons which will improve every bodies experience in the hotel. The shuttle bus to the airport was a huge bonus and I appreciated the driver getting me a trolley as I had 2 heavy suitcases. Bravo. This man is aware and knows his job. He was very attentive and polite. All in all not a bad stay for one night. However, if I was staying with you longer, I would have had to talk to management about the ways to improve.

Dear valued guest, Thank you for taking the time to share your experience with us. I appreciate your positive comments regarding the comfort and safety of your stay, as well as the helpfulness of our shuttle bus driver. I sincerely apologize for the inconveniences you encountered during your visit. I understand that the check-in process was not as efficient as it should have been, and that information regarding breakfast hours and hotel facilities was lacking. We will review our guest orientation process to ensure that all necessary details are clearly communicated upon arrival. I regret to hear about the issues you faced with your pizza order, as well as the disturbances caused by noise from other guests and the cleaning procedures in the dining area. Your feedback regarding the use of cleaning products will be taken into consideration for our staff training. Furthermore, I acknowledge your concerns about language barriers with our team, and I will ensure this is addressed to enhance guest interactions. Thank you once again for your feedback. We value your insights and hope to welcome you back in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 1.5/5

Christoph M. Business - Confirmed reviews ALL

Rooms feel filthy thanks to a carpet that surprised with many stains that come in different shapes and colors. Maintenance clearly not a strength of this place. Both elevators out of order. So i had no choice but to use the staircase which looks like it had its best days in 40 years ago. Though conveniently located, the shuttle is hopelessly delayed and reception staff rather uninterested to help with special requests.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Cairo Airport. I sincerely apologize for the cleanliness issues you encountered in your room, as well as the inconvenience caused by the elevators and shuttle service delays. Your comments regarding the reception staff's attentiveness have been noted, and I appreciate you bringing these matters to my attention. We strive to maintain a high standard for our facilities and services, and I regret that we did not meet your expectations during this visit. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Ala A. Solo - Confirmed reviews ALL

Staff know me and welcome me very well

Dear Valued Guest, Thank you for your kind words regarding our staff's warm welcome. We are delighted to know that you felt recognized and valued during your stay. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Shoukri N. A. N. Solo - Confirmed reviews ALL

Enjoyable stay. Friendly staff at reception. Room spacious and house keepers are fantastic. I appreciated Marian email regarding welcoming massage and informing me about shuttle bus to airport. Two restaurants i enjoyed food .

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to know that you enjoyed our spacious rooms, friendly staff, and dining options. Your feedback about our team, especially Marian, is greatly appreciated. We look forward to welcoming you back in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 0.5/5

Aban J. M. Solo - Confirmed reviews ALL

WORST HOTEL I'VE EVER CHECKED IN NO LIGHTS ON THE ALLEY WAY VERY DIRTY LEAKING SHOWER wrecked bed beddings are has not been changed.

Dear Valued Guest, Thank you for your candid feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your comments regarding the state of the room and facilities have been noted for our ongoing review process to enhance our guest experience. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Mohamed M. Solo - Confirmed reviews ALL

I was in Cairo for a day and the staff at the front desk helped me with an early checkin when I arrived Cairo a bit earlier in the day. The hotel has all the facilities required within the property and also a shuttle bus to pickup and drop off. Perfect place and the staff are extremely kind!

Dear valued guest, Thank you for sharing your positive experience at Novotel Cairo Airport. We are delighted to hear that our front desk team assisted you with an early check-in and that you found our facilities and shuttle service satisfactory. Our staff takes great pride in providing exceptional service, and your kind words will be shared with them. We look forward to welcoming you back on your next visit. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Yoke L. F. Couples - Confirmed reviews ALL

Marian, the Guest Relations Supervisor , was very helpful in helping to organise the shuttle from airport to hotel, even couple of days before arrival. Once checked in, she took the time and effort to show us to ( upgraded ) room and made us felt welcomed. I would also like to mention Karim, one if the porters, who was also helpful

Dear Valued Guest, Thank you for sharing your positive experience at Novotel Cairo Airport. I am delighted to hear that our staff, particularly Marian and Karim, provided you with exceptional service, from the shuttle arrangement to your room upgrade. Your kind words will certainly motivate our team to continue delivering outstanding hospitality. We appreciate your feedback and look forward to welcoming you back in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 1.0/5

Saleem K. Business - Confirmed reviews ALL

bad bad bad bad

Dear Valued Guest, Thank you for sharing your feedback. I regret to learn that your experience did not meet your expectations. We value all guest comments and strive to improve our services. Your insights will be taken into consideration as we work to enhance our offerings. Best Regards, Atta El Dessouky General Manager

Customer review rating 3.0/5

Jennifer T. Families - Confirmed reviews ALL

There was no room available upon check in. The room itself was acceptable, but not noteworthy. The location was the reason for our selection and we are glad for the proximity to the airport.

Dear Valued Guest, Thank you for your feedback regarding your recent stay. I regret that there was an issue with room availability at check-in. We appreciate your acknowledgment of our convenient location near the airport and hope to provide a more noteworthy experience in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Carolyn G. Couples - Confirmed reviews ALL

This hotel was great for an early flight and the shuttle bus was very easy and on time. The staff were all very nice and the manager sorted out a. booking issue for us. The restaurant was good, the pool was very relaxing. We had a good stay.

Dear valued guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us, especially the convenience of our shuttle service and the relaxing atmosphere of our pool. It is rewarding to know that our staff was able to assist you effectively. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.5/5

Janene G. Solo - Confirmed reviews ALL

I stayed here for 5 nights while awaiting a flight change. The facilities of the pool, gym and restaurants (2) and bar were great, along with the friendly helpful staff. Clean good sized rooms and water is restocked daily. Special mention to Marwa from housekeeping for a great job.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location, clean accommodations, and the variety of facilities we offer. It is wonderful to know that our staff, especially Marwa from housekeeping, made a positive impression during your visit. Your kind words will be shared with the team to encourage them in their efforts. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.5/5

Eric P. Friends - Confirmed reviews ALL

Great location! Breakfast was delicious everyday. The rooms has nice modern comforts.

Dear valued guest, Thank you for your kind words regarding our location and the breakfast offerings. We are pleased to hear that you enjoyed the modern comforts in our rooms. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 2.0/5

Charles L. Couples - Confirmed reviews ALL

The room was dirty. Carpets are disgusting with black marks all over it. Side tables in the bedroom not clean.

Dear Valued Guest, Thank you for your feedback regarding the cleanliness of your room. We strive to maintain high standards, and I regret that we did not meet these during your stay. Your comments will be taken into consideration as we continually work to improve our services. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.0/5

Jodi S. Couples - Confirmed reviews ALL

We had a pleasant stay. It was very difficult trying to contact the shuttle bus driver and arranging pick up from airport which was a stressful start. They simply weren’t answering the WhatsApp number for approx 30 minutes and we saw the bus drive thru in that time. Room was wonderful & service excellent everywhere. A few things lacking like we couldn’t find a seat in the lounge area to enjoy a drink & were moved away from empty tables - where nobody arrived to the tables the whole time we were there. Hot food in buffet breakfast was not very warm.

Dear valued guest, Thank you for your feedback regarding your recent stay at Novotel Cairo Airport. We appreciate your positive comments about our location and the quality of your room. It is encouraging to hear that you found our service to be excellent. I apologize for the inconvenience you experienced while trying to contact our shuttle bus driver. We understand how important a smooth arrival is for our guests and will take your observations into account as we review our communication processes. Regarding your experience in the lounge area, I regret that you were unable to find suitable seating during your visit. We aim to provide a comfortable atmosphere for all our guests and will look into this matter to enhance the lounge experience. Lastly, I appreciate your feedback on the breakfast temperature; we will ensure our culinary team is aware of this to maintain high standards. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.5/5

John M. Couples - Confirmed reviews ALL

helped with the shuttle bus both ways , usual welcome drink and good breakfast

Dear valued guest, Thank you for your positive feedback. We are delighted to hear that you enjoyed your upgraded suite and the complimentary shuttle service. It is wonderful to know that our welcome drink and breakfast met your expectations. We look forward to welcoming you back in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 5.0/5

Narendra B. Families - Confirmed reviews ALL

We wanted to use the airport shuttle to and fro from Cairo and this hotel has helped us with their free shuttle for our trip to go smooth.

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that our complimentary airport shuttle service facilitated your travel plans smoothly. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best Regards, Atta El Dessouky General Manager

Other web-users rate our hotel

  • 1,373 reviews 9/10 Location
  • 2,855 reviews 6.9/10 Room
  • 3,606 reviews 8.3/10 Service
  • 68 reviews 3.1/10 WiFi
  • 2,491 reviews 9.1/10 Food
  • 1,936 reviews 6.8/10 Cleanliness
  • 758 reviews 8.6/10 Breakfast
  • 606 reviews 4.7/10 Comfort

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