Novotel Cairo Airport 4 stars

Customer review rating (ALL Rating) 4.0/5 700 reviews

Best price
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Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 CAIRO, Egypt

Description

Hotel extras

  • 24-Hours free airport shuttle

  • 2 Swimming pools

  • Free WIFI

  • 5 flexible meeting rooms

  • Fitness centre

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Telephone
Fax +20 2 22693530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  700 reviews

TripAdvisor Rating  3.8/5  2,460 reviews

Good superior room!

Customer review rating 4.5/5

Arthur Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your upgraded room and found our housekeeping team attentive to your needs. Your satisfaction is our priority, and we hope to welcome you back soon. Best Regards, Atta El Dessouky General Manager

Expected way more...

TripAdvisor rating 2.0/5

DFWJ TripAdvisor review

Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointments you encountered during your stay at Novotel Cairo Airport. Your feedback regarding the condition of your room, the check-in process, and the lack of recognition for your loyalty to Accor is taken very seriously. We strive to maintain high standards, and it's clear we fell short in your case. Your comments about the cleanliness and maintenance issues have been noted and will be addressed with our team to ensure we improve in these areas. Additionally, we regret that the service you received at the reception did not meet your expectations. We appreciate your feedback as it helps us enhance our guests' experiences. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you the service and quality you rightfully expect from our brand. Best Regards, Atta El Dessouky General Manager

Best airport hotel I've ever used

Customer review rating 5.0/5

Shah Couples - Confirmed reviews ALL

Dear Shah, Thank you for your wonderful feedback regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that you found our shuttle service efficient, enjoyed a quick check-in, and appreciated the comfort of your room. It’s also pleasing to know that you enjoyed our late-night food options and had a restful sleep. We would be thrilled to welcome you back on your next visit to Cairo, ensuring another pleasant experience. Best regards, Novotel Cairo Airport

Excellent airport hotel

Customer review rating 4.5/5

Rose H. Friends - Confirmed reviews ALL

Dear Rose H., Thank you for sharing your experience at Novotel Cairo Airport. We are delighted to hear that you found our hotel to be an excellent choice, especially with our convenient shuttle service and welcoming staff. Your positive remarks about the food and the comfort of our beds are greatly appreciated. We sincerely apologize for the inconvenience you faced regarding your room location. We strive to accommodate our guests\' preferences, and it is regrettable that we fell short in this instance. Ensuring a pleasant stay for all our guests, especially those who may require easier access, is important to us. We hope to welcome you back in the future for another enjoyable stay that meets your expectations. Best regards, Novotel Cairo Airport

Quality inadequate to price

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the aspects that did not meet your expectations, particularly concerning the room\'s condition and the quality of breakfast. Your comments regarding the misleading menu descriptions have been duly noted and will be reviewed with our culinary team. We appreciate your kind words about our staff and shuttle service, as they strive to provide a pleasant experience despite the challenges faced. Your insights are invaluable to us as we work towards enhancing our services. Warm regards, Novotel Cairo Airport

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Other web-users rate our hotel

  • 1,166 reviews 9.1/10 Location
  • 2,009 reviews 7.2/10 Room
  • 5,053 reviews 8.9/10 Service
  • 132 reviews 2.8/10 WiFi
  • 1,643 reviews 9.1/10 Food
  • 971 reviews 7.3/10 Cleanliness
  • 486 reviews 5.4/10 Comfort
  • 420 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.