Novotel Cairo Airport 4 stars

Customer review rating (ALL Rating) 4.1/5 726 reviews

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Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 CAIRO, Egypt

Description

Hotel extras

  • 5 minutes away from Cairo International Airport

  • 24 hours free airport shuttle

  • 2 Swimming Pools - Adult and Kids

  • Gym and Spa with pool view

  • 5 flexible meeting rooms

Our accommodation(s)

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Hotel location

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Telephone
Fax +20 2222693530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  726 reviews

TripAdvisor Rating  3.8/5  2,491 reviews

Customer review rating 5.0/5

Zeljko M. Friends - Confirmed reviews ALL

Good location of the hotel and free shuttle, friendly staff.

Dear Valued Guest, Thank you for your kind words regarding our location and staff. We are pleased to hear that you enjoyed our complimentary shuttle service. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best Regards, Atta El Dessouky General Manager

Customer review rating 4.5/5

Alaa E. Families - Confirmed reviews ALL

I stayed 11 nights in this Accor Hotel. It is a good 4-Star hotel. The hotel staff are generally friendly and helpful. The Front Office staff including Concierge are friendly. However, as a guest I felt that the F.O. department is understaffed. Telephone Operators never pick up the line. My favorites are the Housekeeping Staff. They are exceptional. F&B Staff are really friendly and helpful. Serious investment has to be made in order to improve the IT infrastructure. I was moved from one wing to another just to improve my internet connections; but still I was struggling with the internet in the new room. Also, my daughter who joined me for 5 days in an interconnecting room encountered the same IT issues.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairo Airport. We are pleased to hear that you found our hotel to be a good value for money and appreciated the friendliness of our staff, especially the Housekeeping and Food & Beverage teams. We acknowledge your concerns about the Front Office department's staffing levels and the challenges you faced with our telephone operators. I assure you that we continuously evaluate our staffing to meet guest needs effectively. Additionally, we regret to learn about the internet connectivity issues you and your daughter experienced. Please know that we are aware of the importance of reliable IT infrastructure and are actively working on improvements to enhance the guest experience. Your feedback is invaluable to us, and we appreciate your insights as we strive to provide the best possible service. Best Regards, Atta El Dessouky General Manager

Customer review rating 0.5/5

Jorge J. Couples - Confirmed reviews ALL

I took the Hotel due to Shuttle, and I wait for 3 hours call 2 times and no shuttle arrived to pick us up, 5 vans were sitting at the hotel doing nothing

Dear Valued Guest, Thank you for your feedback regarding your recent experience with our shuttle service. I sincerely apologize for the inconvenience you encountered during your wait. Your comments are valuable and will be taken into consideration as we strive to improve our services. Best Regards, Atta El Dessouky General Manager

Customer review rating 0.5/5

Ruchanee V. Solo - Confirmed reviews ALL

I have booked this hotel because of suttle bus and near the airport !! . i arrived at 4 pm , to slow for check in . Lack of information !!! I ask what time of suttle bus and can book for suttle bus , no one tell me for the time and just said about 24 hours . Then I woke up to get the airport asking about the suttle bus . Some of reception say every 30 minutes !!! Should tell when I check in !!!!

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Cairo Airport. I am sorry to hear that your experience did not meet your expectations, particularly concerning the check-in process and communication regarding the shuttle service. We strive to provide clear information about our amenities and services, including the shuttle bus schedule. It appears that we fell short in this instance, which I understand can be frustrating. Your comments will be shared with our team to ensure better communication in the future. I appreciate your feedback and hope you will consider staying with us again to experience the improvements we aim to implement. Best Regards, Atta El Dessouky General Manager

TERRIBLE … Theft

TripAdvisor rating 1.0/5

O5400MJmarinah TripAdvisor review

Terrible experience, I’ve been visiting this hotel for over 15years now however last time I went to the hotel in September there was an incorrect details fed in the information field however they didnt cancel the booking nor modify it!! They took 350USD worth no service. The so called Manager rejected providing any solution and as well rejected providing an email or confirmation letter as he was very well aware that he wants to keep the booking active. My travel agency spoke to them and they rejected refunding the amount nor modifying the booking under any extra cost !! All Managers contacted were irresponsible and this is clear theft experience.

Dear Valued Guest, Thank you for sharing your concerns regarding your recent experience at Novotel Cairo Airport. It is disheartening to learn that you encountered difficulties with your booking and that our service did not meet your expectations. We take such feedback seriously, especially from a valued guest with whom we have had a long-standing relationship. Regarding the issues you faced, I regret that your reservation could not be modified to your satisfaction. Our policies are in place to ensure fair treatment for all guests; however, I understand that this may not have aligned with your expectations. It is unfortunate that you felt your concerns were not properly addressed during your interactions with our management team. Please be assured that your feedback will be reviewed as we continuously strive to improve our services. Thank you for bringing these matters to our attention. Best Regards, Atta El Dessouky General Manager

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Other web-users rate our hotel

  • 1,244 reviews 9.1/10 Location
  • 2,428 reviews 7.6/10 Room
  • 4,207 reviews 8.8/10 Service
  • 88 reviews 2.7/10 WiFi
  • 2,744 reviews 9.4/10 Food
  • 1,560 reviews 8/10 Cleanliness
  • 657 reviews 8.5/10 Breakfast
  • 494 reviews 5.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.