Novotel Cairo El Borg 4 stars

Customer review rating (ALL Rating) 4.5/5 1,624 reviews

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Description

Hotel extras

  • Prime Nile Front Location

  • Iconic Rooftop Dining Experience

  • Walking Distance to Culture Landmarks

  • Steps from Cairo's Key Attractions

  • 30-minute drive from Cairo Airport

Our accommodation(s)

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Room 1

Hotel location

Novotel Cairo El Borg

3 Saraya El Gezira street, Zamalek
11211 CAIRO
Egypt

GPS:30.04441, 31.22604

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,624 reviews

Customer review rating 5.0/5

Elsayed E. Business - Confirmed reviews ALL

Dear Elsayed E., Thank you for your brief but positive feedback! We're glad to hear you had a good experience with us. If there's anything specific you enjoyed or would like to share, we’d love to hear more! Looking forward to welcoming you back soon. Best regards, Novotel Cairo El Borg

Customer review rating 0.5/5

Mohamed S. Business - Confirmed reviews ALL

Dear Mohamed Thank you for choosing Novotel El Borg for your stay and for taking the time to share your feedback with us. We appreciate your comments and would like to provide some clarification regarding the points you raised. Regarding the misunderstanding at check-out, in accordance with our hotel booking and check-in policy, all accompanying guests must be registered during the check-in process. This procedure is in place to avoid any misunderstandings during the stay or at the time of departure. As the accompanying guest was not registered upon arrival, additional verification was required during check-out. We are pleased that we were able to accommodate your request for a complimentary late check-out until 2:00 PM as a gesture of hospitality. However, your comment regarding the room being disturbed in the morning despite the "Do Not Disturb" sign and the approved late check-out has been shared with the concerned team for review to ensure our service standards are consistently maintained. Regarding the minibar check, this is a standard procedure conducted before guests complete their departure to ensure billing accuracy. Finally, we noted your comments about our rooftop restaurant. We would appreciate it if you could share more details about your experience, as this would help us review the matter with the restaurant team and continue improving our services. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Novotel El Borg for a more enjoyable experience in the future. Kind regards, Abdellatif Gebril General Manager

Customer review rating 4.5/5

Louise M. Business - Confirmed reviews ALL

Dear Louise M., Thank you for your wonderful feedback and for choosing Novotel Cairo El Borg for your stay! We're thrilled to hear that you enjoyed our fantastic location, delicious food, and the friendly service from our team. It’s great to know that you found the view unbeatable! We appreciate your insights regarding the room light issue and are glad our team was able to assist you quickly. Your comments about the bathroom cleanliness and the presence of roaches are taken seriously, and we’ll ensure our team is aware so we can keep improving our standards. As for the breakfast omelettes, we'll definitely look into using less oil to enhance your experience. We're also glad that you found the gym adequate despite its size. We're so happy to hear that you had a great overall experience, and we can’t wait to welcome you back! Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Mohamed A. Business - Confirmed reviews ALL

Dear Mohamed, Thank you for your wonderful feedback! We’re thrilled to hear that you had such a positive check-in experience and that our team, especially the reception staff, made a great impression. It’s always our goal to provide professional and friendly service to all our guests. Best regards, Novotel Cairo El Borg

Customer review rating 3.5/5

Najib C. Business - Confirmed reviews ALL

Dear Najib C., Thank you for your feedback. I’m glad to hear you enjoyed our location and convenience. I’m sorry to learn about the unpleasant odor in your room. We appreciate your suggestion regarding renovations and will take it into consideration for future improvements. Best regards, Novotel Cairo El Borg

Other web-users rate our hotel

  • 1,185 reviews 9.5/10 Location
  • 1,416 reviews 8.4/10 Room
  • 2,223 reviews 9.4/10 Service
  • 26 reviews 4.8/10 WiFi
  • 932 reviews 9.2/10 Breakfast
  • 649 reviews 8.9/10 Cleanliness
  • 52 reviews 6/10 Wellness Area
  • 51 reviews 3.8/10 Bar

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