Novotel Cairo El Borg 4 stars

Customer review rating (ALL Rating) 4.5/5 1,382 reviews

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3 Saraya El Gezira street, Zamalek, 11211 CAIRO, Egypt

Description

Hotel extras

  • Fitness centre and outdoor pool

  • Jacuzzi and wellbeing spa facilities

  • Rooftop terrace overlooking the Nile

  • 10-minute walk to Cairo Tower and Egyptian Museum

  • 30-minute drive from Cairo Airport

Our accommodation(s)

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Hotel location

Novotel Cairo El Borg

3 Saraya El Gezira street, Zamalek
11211 CAIRO
Egypt

GPS:30.04441, 31.22604

Telephone
Fax +20 2 27356724

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,382 reviews

TripAdvisor Rating  4.1/5  1,789 reviews

Certificate of excellence 2025

Mixed bag, ok for adults, not for families

TripAdvisor rating 3.0/5

J L TripAdvisor review

A Mixed Bag at Novotel Cairo El Borg — Great Views, Great Breakfast… and a Staff Surveillance Team Worthy of a Museum We stayed at Novotel Cairo El Borg for three nights, and let’s start with the good news: breakfast is excellent — at least if you’re an adult. There’s loads of variety, plenty of authentic dishes to try, and it’s genuinely one of the highlights of the stay. If you’re travelling with kids or teens, though, don’t expect the same enthusiasm from them. The swimming pool is small and spends most of its day hiding in the shade, which is not ideal if you’re hoping to catch some winter sun in December. There are two restaurants on-site. The food itself is pretty good, but the service is… well, let’s call it slow. The Italian restaurant has all the atmosphere of a dentist’s waiting room, while the rooftop restaurant at least compensates with spectacular views. Honestly, the views alone deserve five stars. The service, however, moves at a pace of a snail. Fine when you have hours to kill taking in the breath taking views...less so if you are actually thirsty or hungry. Their English is limited, so bring patience. The location is central and convenient — a definite plus. Now, for families: this hotel is not kid-friendly. Not even teen-friendly. Not even human-being-who-moves friendly. It feels like there’s a dedicated staff member assigned to monitor your children’s every breath. Our teens were treated like they were on the verge of committing high crimes against hotel property. Filling a water bottle in the gym? Absolutely not — a 13-year-old doing such a reckless thing must be stopped immediately. Getting in and out of the pool? Too dangerous. Too wet. Too… something. It’s not that the staff are rude — they’re actually polite — it’s just that the whole place operates with the energy of a museum where your children are the ones holding dripping ice creams while leaning over priceless artefacts. You can practically feel the collective inhale every time a teenager moves. In summary: Great breakfast, great views, decent food, central location… but if you’re travelling with kids or teens, prepare to feel like you’re starring in a live-action version of Night at the Museum, except you’re the ones being watched.

Customer review rating 0.5/5

Karim K. Solo - Confirmed reviews ALL

I was forced to pay items in the mini bar i didnt use them

Dear Karim, Thank you for sharing your feedback regarding your recent stay at Novotel Cairo El Borg. I sincerely apologize for the inconvenience you experienced with the mini bar charges. We strive to ensure our guests have a seamless experience, and I regret that this did not meet your expectations. Best regards, Abdellatif Gebril General Manager

Terrible service and uncooperative staff 😡

TripAdvisor rating 1.0/5

egglestongavin TripAdvisor review

Terrible service and limited dining options. I received a text messaging 5 days prior to arrival demanding full payment ,otherwise, the reservation would be cancelled; this was not explained to me when I made the reservation. The hotel is located fairly near to the original Egyptian museum, however, there is little else to explore. The roof top restaurant is limited with choice and dry; the hotel does not serve alcohol, although there are plenty of nearby hotels offering alcoholic beverages. I booked a family room, there was no bedding for the children and we had to contact reception to add an additional bed. I received a very rude response. When I tried to check-out the hotel refused. The receptionist insisted that a colleague needed to check that there was no damage to the room - I was appalled. We finally checked out and we will not be booking again; there are much better hotels within the vicinity.

Dear Gavin Sheard, Thank you for taking the time to provide your feedback regarding your recent stay at Novotel Cairo El Borg. I am truly sorry to learn that your experience did not meet your expectations, and I appreciate your comments regarding the service and dining options. I would like to clarify that our policy of requesting full payment prior to arrival is intended to secure reservations and is communicated during the booking process. apologize for the inconvenience you experienced with the bedding arrangements and the response from our team. It is our goal to ensure that families are comfortable, and your feedback will be reviewed to prevent future occurrences. Regarding the check-out process, it was clarified by our team the they checking the consumption of mini bar in the room and not to check the room condition. Regarding the hotel is not serving alcoholic it is already mentioned on hotel website I hope you consider giving us another opportunity to provide you with a better experience in the future. Best regards, Abdellatif Gebril General Manager

Customer review rating 1.0/5

Mohamed A. Families - Confirmed reviews ALL

The main problem of the hotel is the staff 2 situations happened during my stay 1-Someone from restaurants staff was speaking with another one about a guest who just asked for in room breakfast and he was speaking ill of him behind his back telling he is a crazy guest 2-I lost my son back pack and kept calling the hotel and reception more than 5 times and every time the same reply (we will check with lost&found ) and no body replied me till now . Last time the receptionist kept me on phone hold for 4 minutes then just cut off the call without a word. Despite the hotel itself is in a prime location but I will never try this bad experience again because of the staff

Customer review rating 4.5/5

Eslam G. Business - Confirmed reviews ALL

I stayed for one night, the rooms were perfect with no single mistake ,very clean same as all the hotel ,staff were very friendly as usual, very helpful. I enjoyed my stay very much and looking forward for my nest stay.

Dear Eslam G., Thank you very much for your wonderful feedback and for choosing to stay at Novotel Cairo El Borg. We are thrilled to hear that your short stay was enjoyable and that our clean rooms and friendly staff contributed positively to your experience. We eagerly await your next visit. Best regards, Novotel Cairo El Borg

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.