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Novotel Cairo El Borg Hotel 4 stars

Customer review rating 4.6/5 1,764 reviews

ALLSAFE approved hotel

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Novotel Cairo El Borg
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+ 10 Services

Hotel extras

  • Fitness centre and outdoor pool

  • Jacuzzi and wellbeing spa facilities

  • Rooftop terrace overlooking the Nile

  • 10-minute walk to Cairo Tower and Egyptian Museum

  • 30-minute drive from Cairo Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Boat excursions Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Cairo El Borg

3 Saraya El Gezira street
Zamalek
11211 cairo
egypt

Tel: +20227356725

Fax: (+20)2/27356724

Check-in from 14h00

Check out up to 12h00

  • By plane

    CAIRO INTL AIRPORT At 20km / 12.43 miles

  • By train

    RAMSIS STATION At 3km / 1.86 miles

GPS :30.04441, 31.22604

Our accommodation(s)

Our restaurants and bars

LE GOUT

Type of cuisine: International

A pleasant variety of buffet for breakfast ,Lunch & dinner

Menu (PDF)
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

CAFE FRAIS

Type of cuisine: Cafe

Café Frais offers terrific view of the Nile and extensive food and beverage menu.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BAR

No alcoholic drinks served.

Menu (PDF)

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 48

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Novotel Cairo El Borg

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,764 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,224 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

14 days in Novotel el Borg

TripAdvisor rating 2.0/5

zdenkokrapic Business - 03/08/2021 TripAdvisor review

Novotel El Borg hotel is located at nice place, it is perhaps good choice for the people who enjoy in noisy music almost all night. If you need some assistance from manager and reception staff, don’t expect too much. As frequent guest Accor hotels, I was requested prior and during booking to use Accor points. It was accepted during check in without any problem. 2 days prior departure, the lobby staff met me occasionally on the corridor and informed about some issue with my account. I was wondering why didn’t tell earlier by message in the room, email or phone as should be normal in such case. However I was called Accor service. The issue was existing password, so they proposed to change password and to send copy of my passport with burred data except name. I did it immediately and forwarded by email. The message from Accor customer assistant was in case of furteher trouble as quoted„ However, if you do not have the possibility to do so, you can go to one of our hotels to show you’re ID. This will enable them to check and confirm that you are the holder of the ALL account that is being suspended”. But it was not sufficient for Novotel staff, they rejected despite last message from Accor service in the mobile screen with open Accor account in front of desk staff, holding own passport as proof that I am owner.

One of the best value for money hotels

TripAdvisor rating 5.0/5

Ioannis B 27/07/2021 TripAdvisor review

Excellent hotel with great views from any room. I was lucky to have a room on the 6th floor and the sunset next to the Cairo Tower was everyday a revelation. The housekeeping staff was professional and friendly. Room was spacious and the air-condition an oasis after a long walk in Cairo. The roof top is a place where you can have a coffee or snack any time of the day. Definitely coming back.

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive your feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Good location, worse services and furniture for 5 stars hotel

Customer review rating 0.5/5

Dr. A. Friends - 21/07/2021 Confirmed reviews ALL

I stayed in the same hotel for tow different days. As the first visit to Cairo it was nice and they upgraded my room to a suite. Next visit to the same hotel after 4 days my reservation was superior room with river view, I can’t sleep well because of the curtain not fixed well and the furniture in the room was too old and dirty. Most of the lights in the room not work. It was horrible for the 2nd visit to this hotel

Dear Mr. A. A., Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perfect Location in Cairo and very friendly staff

Customer review rating 4.5/5

Farrah E. D. Business - 14/07/2021 Confirmed reviews ALL

Best location in centre Cairo, it’s situated in a perfect spot between Zamalek and Tahrir. So many places reachable in a walking distance. Very friendly staff, very welcoming helpful and always smiling. Good food, fast room service. Thank you for always knowing what your guests need and for providing it before even being asked for it.

Dear Farah El D., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thanks

Customer review rating 5.0/5

Mahmoud B. A. Business - 07/07/2021 Confirmed reviews ALL

Thanks to all and special thanks to Mr. A. front desk manager for such great treatment

Dear Mahmoud Bin A., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Andrew L. Business - 30/06/2021 Confirmed reviews ALL

Was great just have a few comments ; I want the breakfast to be in the roof as before This was a main attarction for me and my work colleagues for choosing the hotel. I come with my friends every 2 weeks so i am a regular customer... And i really hope you take this opinion in consideration

Disappointed experience

Customer review rating 2.0/5

Mahmoud Z. Families - 29/06/2021 Confirmed reviews ALL

The condition of the rooms was very bad compared to what I used to find in Accor hotels. Also, the receptionists were not good during the check-in process.

Well located and excellent staff

Customer review rating 5.0/5

Mona Families - 28/06/2021 Confirmed reviews ALL

My experience with Novotel El Borg is always and excellent and enjoyable one , starting from the experience of the check in, which is, at all the times already prepared before I come, I just have to present my IDs and sign and receive the keys. Of course the location is one of the best if not the best on the Nile River.

Dear Mona M., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fabulous

Customer review rating 5.0/5

Rana S. Couples - 22/06/2021 Confirmed reviews ALL

I can’t find a word to describe how fancy and Comfy my spouse and I All of the staff were so helpful and professional AMR, Youssef, Ahmed Hady even the young lady who contacted us to follow us how was our stay was more than professional and presentable Will definitely make it another time

Dear Rana M., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.5/5

Samy M. Families - 21/06/2021 Confirmed reviews ALL

All good but the smell in front of the hotel is too bad due to horses carts Also the noise from the Boats the most tribble thing is the burning plastic smell inside the room coming from the Old plastic blinds

Hospitality

Customer review rating 4.0/5

Moetaz Solo - 18/06/2021 Confirmed reviews ALL

Staff make you feel at home. They do their best to make you enjoy your stay

Dear Moetaz S., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

As usual it was a good stay

Customer review rating 5.0/5

Ashraf M. Families - 31/05/2021 Confirmed reviews ALL

the team was so cooperative , specil thanks to Mr.ahmed and ms.Merna at the front desk

Dear Ashraf M., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 3.5/5

Hany A. Business - 28/05/2021 Confirmed reviews ALL

Great view, but the worst food experience. Breakfast was cheap in variety and quality. Massage, was good and professional

Dear Hany A., Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gebril General Manager.

Great location, great room, but had higher expectations on food and helpfulness of staff

Customer review rating 4.0/5

Tea P. Couples - 22/05/2021 Confirmed reviews ALL

We had a large room wit view on Nile. Room was very comfortable and view was splendid. We had dinner on rooftop, nice view and setting but food was mediocre and we were waiting quite a bit to get our dish. Also the waiter brought me wrong dish so I had to wait again. Hotel reception staff is not very helpful, they just keep calling manager for everything question we had, and reception manager didn’t help on any topic, actually didn’t even show any effort to do so. This was very disappointing and would make me give a much lower score to the hotel overall, but we found one receptionist that was really helpful, nice and pleasant to talk to. Her name is Merna. So we knew when we need something we should wait for Merna’s shift.

Dear Tea P., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Well Located

Customer review rating 3.5/5

Mohamed M. Families - 16/05/2021 Confirmed reviews ALL

The location was good, but the floor was not well cleaned and there was a problem in the bathroom. I expected that I will take discount 30% as I Accor member in the restaurant but I didn’t.

Dear Mohamed M., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

I had a wonderful experience at the Novotel al Borg

Customer review rating 5.0/5

M. Solo - 06/05/2021 Confirmed reviews ALL

I had a wonderful experience at the Novotel al Borg . Mr Ahmed Hadi , Mr Yahya And Mirna from front office and Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!

Dear M. Mohamed, We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

3 days in Cairo

Customer review rating 5.0/5

Roman Couples - 05/05/2021 Confirmed reviews ALL

Second visit to this hotel after 4 years, I have been surprised to know that the rooms were fully renovated! Got the upgrade again! And stayed at the same room! All was the same then but in the renovated room.

Dear Roman S., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Awesome

TripAdvisor rating 5.0/5

mamdouhr566 29/03/2021 TripAdvisor review

Everything just keeps taking us back to this same hotel, thanks to the reception crew for making our stay enjoyable and extremely easy-going esp mr ossama who received us earlier than arranged, Mr yehia thanks for a perfect night shift, mirna keep up ur smile and Mr ahmed u master every aspect

Dear Mr. Mamdouh, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive positive feedback. Please provide us with more details regarding your stay in order to investigate your comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Heart-taking

TripAdvisor rating 5.0/5

mamdouhr566 04/11/2020 TripAdvisor review

I just cant stop falling in love over and over again with Novotel ♥️ This time i will dedicate my entire thanks and appreciation to Mr. Ahmed Hady for literally making our stay heavenly; really he is one of the exquisite personalities that you can meet once in a livetime;utterly polite, calm, helpful, cheerful and alot more than words can express. If he is there then rest assured that you will enjoy a unique stay with zero problems and endless facilities.

Dear Mr. Mamdouh, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager

Recommended Hotel in Cairo

TripAdvisor rating 5.0/5

ibrahimabozeid 13/10/2020 TripAdvisor review

Location of hotel is great Staff are very helpful specially Ms. Merna Wadie Hotel & rooms are very clean Both views of rooms in the hotel are really fantastic Quality vs value is very good Overall recommended

Dear Mr. Ibrahim, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager

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