Novotel Cairo El Borg 4 stars

Customer review rating (ALL Rating) 4.5/5 1,354 reviews

Novotel Cairo El Borg - Image 1
Novotel Cairo El Borg - Image 2
Novotel Cairo El Borg - Image 3
Novotel Cairo El Borg - Image 4

Description

Hotel extras

  • Fitness centre and outdoor pool

  • Jacuzzi and wellbeing spa facilities

  • Rooftop terrace overlooking the Nile

  • 10-minute walk to Cairo Tower and Egyptian Museum

  • 30-minute drive from Cairo Airport

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Cairo El Borg

3 Saraya El Gezira street, Zamalek
11211 CAIRO
Egypt

GPS:30.04441, 31.22604

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,354 reviews

TripAdvisor Rating  4.1/5  1,783 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Barbaros D. Families - Confirmed reviews ALL

Hotel is well located near to the Nile and quite good view. Restaurant has good menu and you can enjoy roof top, as well. Room service was helpful when we required something. Hotel staff helped us out for late check-out, as well.

Dear Barbaros D., Thank you for your positive feedback and for choosing Novotel Cairo El Borg for your stay. We are pleased to hear that you appreciated our prime location, the dining options, and the assistance provided by our staff, including your late check-out. Your satisfaction is our priority. Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Nairouz E. Families - Confirmed reviews ALL

Entire staff was amazing and accommodating!

Dear Nairouz E., Thank you for sharing your positive experience at Novotel Cairo El Borg. We are thrilled to hear that our staff made such a favorable impression and were able to accommodate your needs during your stay. We look forward to welcoming you back in the future. Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Omar S. Business - Confirmed reviews ALL

Very good experience

Dear Omar S., Thank you for your positive feedback regarding your recent stay at Novotel Cairo El Borg. We are pleased to hear that you had an amazing experience and appreciated our services. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Abdellatif Gebril General Manager

Customer review rating 1.5/5

Mohamed R. Couples - Confirmed reviews ALL

As a regular customer , and this is my 5th time i booked to stay at Novotel, i am truly upset by how the reception handled my reservation, let me brief it for you, i have booked the king bed room since September , one day before my arrival i did online check in, i arrived around 18:00 , during check in process the Novotel employee told me we are fully booked ?? and we do not have king bed room available only one room with 2 beds available, it was strange due to i have paid 2 months ago and checked in online one day before my arrival, after a long argument and an hour later finally i have got my keys of the room, this was not all the story, once i reached to my room i found an other employee in the room collecting flowers and towels heart shaped of the bed ??? So the room was available and empty but someone's decided to give it away and the look of the employee face said it all, ha was not happy !!! Is this how Novotel treat loyal customers , keeping me waiting at the lobby for an hour after a flight and long day ? I kept thinking did they tried to give the room to someone how paid higher price or an employees friend , many thoughts crossed my mind but definitely i lost my trust on this hotel , no one will accept to be scammed or treated like this, Regards

Dear Mohamed R., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairo El Borg. We sincerely apologize for the inconvenience you experienced upon your arrival. It is disheartening to learn that you did not receive the room type you had reserved, especially as a valued returning guest. We understand how frustrating this situation must have been, particularly after a long journey. Please rest assured that we strive to accommodate all reservations as confirmed. It is our policy to prioritize our guests' preferences, and we regret that we fell short in this instance. Your experience regarding the room allocation is concerning, and we will review our procedures to ensure that such occurrences do not happen in the future. We hope to regain your trust and provide you with a seamless experience on your next visit. Thank you once again for your valuable feedback. Best regards, Novotel Cairo El Borg

Customer review rating 4.5/5

Akshit L. Business - Confirmed reviews ALL

Property was well maintained, location was good

Dear Akshit L., Thank you for sharing your positive feedback regarding your recent stay at Novotel Cairo El Borg. We are pleased to hear that you found our property well maintained and enjoyed our convenient location. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Cairo El Borg

In partnership with TripAdvisor

Other web-users rate our hotel

  • 963 reviews 9.4/10 Location
  • 1,219 reviews 8.6/10 Room
  • 2,077 reviews 9.3/10 Service
  • 21 reviews 4.8/10 WiFi
  • 972 reviews 9/10 Breakfast
  • 550 reviews 9.2/10 Cleanliness
  • 99 reviews 5.4/10 Pool
  • 36 reviews 3.5/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Cairo