Novotel Cairo El Borg Hotel 4 stars

It was great to stay at this hotel especially the receptionist Mr. Mahmoud and Mr. Osamah They were very welcoming and helpful during my stay they offered me an upgrade During my stay on September 2021

Loved every single about it … the river view is unbeatable … the rooms are perfect and totally clean… the reception staff are incredibly helpful esp Mirna with her heart-taking smile and hospitality and mr yehya who is totally understanding. Hope the net will be better but surely will come again

Everything prepared nothing missing the hotel has such gifted team they are very professional I am happy to see them every time I visit the hotel . Regards

Merna the receptionist was perfect

The Novel ElBorg Cairo has an amazing location in the heart of Cairo, when you enter the hotel you have the feeling of comfort because of the staff kindness and safety and security because of security staff and the Egyptian tourism police, the hotel has two restaurants one in the ground floor and the other one in the roof, there is a swimming pool in the ground floor which is very clean and tidy,the housekeeping staff are very efficient and helpful,the management team is welcoming, helpful and friendly,I recommend this excellent hotel to my family and friends.

First of all, I would like to thank the staff and all employees at Novotel Elborg!  They are great people and helpful.  They will do anything to please you and make you feel comfortable.  They are very professional and prompt.  Regarding myself, Novotel Elborg has been always my place to stay whenever I visit Cairo because I feel like home. The location is amazing, the view is breathtaking, the food is delicious, and they treat you like royalty! I highly recommend Novotel Elborg to anyone. The staff of every department checks on you daily if you need anything. Mrs. Nevine H. Z.

It’s Really a very amazing the stays on Novotel El-Borg, & All Employees staff are very interesting & helpfully.

Your stuff are very helpful and friendly.

The hotel management was silly Food quality and variety below averag. Room Service very unprofessional There were mistakes in my bill( and the manager show mad face to fixing it) , and if I didn't find this mistakes they already signed me for the first bill. Great location with bad and silly service a

Very smooth Checkin and checkout Very friendly staff , good cleanliness , nice location , nice rooms and very high level services . I enjoyed my stay at the hotel so much i definitely will recommend the hotel to all friends and family

Nice hotel we loved it clean room and good breakfast they used high quality ingredients only nobody helped us with our luggage me and my children had to deal with it no one even offered to help but we would love to stay again

Perfect

Novotel El Borg hotel is located at nice place, it is perhaps good choice for the people who enjoy in noisy music almost all night. If you need some assistance from manager and reception staff, don’t expect too much. As frequent guest Accor hotels, I was requested prior and during booking to use Accor points. It was accepted during check in without any problem. 2 days prior departure, the lobby staff met me occasionally on the corridor and informed about some issue with my account. I was wondering why didn’t tell earlier by message in the room, email or phone as should be normal in such case. However I was called Accor service. The issue was existing password, so they proposed to change password and to send copy of my passport with burred data except name. I did it immediately and forwarded by email. The message from Accor customer assistant was in case of furteher trouble as quoted„ However, if you do not have the possibility to do so, you can go to one of our hotels to show you’re ID. This will enable them to check and confirm that you are the holder of the ALL account that is being suspended”. But it was not sufficient for Novotel staff, they rejected despite last message from Accor service in the mobile screen with open Accor account in front of desk staff, holding own passport as proof that I am owner.

Excellent hotel with great views from any room. I was lucky to have a room on the 6th floor and the sunset next to the Cairo Tower was everyday a revelation. The housekeeping staff was professional and friendly. Room was spacious and the air-condition an oasis after a long walk in Cairo. The roof top is a place where you can have a coffee or snack any time of the day. Definitely coming back.

I stayed in the same hotel for tow different days. As the first visit to Cairo it was nice and they upgraded my room to a suite. Next visit to the same hotel after 4 days my reservation was superior room with river view, I can’t sleep well because of the curtain not fixed well and the furniture in the room was too old and dirty. Most of the lights in the room not work. It was horrible for the 2nd visit to this hotel