Novotel Cairo El Borg

Novotel Cairo El Borg 4 stars

Customer review rating (ALL Rating) 4.7/5 192 reviews

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Hotel extras

  • Fitness centre and outdoor pool

  • Jacuzzi and wellbeing spa facilities

  • Rooftop terrace overlooking the Nile

  • 10-minute walk to Cairo Tower and Egyptian Museum

  • 30-minute drive from Cairo Airport

ALLSAFE approved hotel

Hotel location

Novotel Cairo El Borg

3 Saraya El Gezira street, Zamalek
11211 CAIRO
Egypt

GPS:30.04441, 31.22604

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  192 reviews

TripAdvisor Rating  4.0/5  1,434 reviews

Great Hotel But a Bit Dirty

TripAdvisor rating 3.0/5

JJ D Solo travel - TripAdvisor review

Novotel Cairo El Borg was in all a good stay. I asked for a room with a king bed but it was actually two twin beds pushed together. On arrival my room had a lot of dust, but after I wrote that on their website my house keeper immediately came and cleaned which was very impressive. All though the room was quite musty my entire stay. The location was around in the city center but there were no restaurants or shops close by. Great views of the Nile though!

Dear Value Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Novotel Cairo El Borg we strive to provide total confidence in this area being fully aware that hygiene and Cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Please accept our sincerest apologies for the difficulties you had with our WIFI service, unfortunately our internet provider could not restore the service as swiftly as we would have liked. Sincerely, Abdellatif GEBRIL General Manager

Great hotel in Cairo

TripAdvisor rating 5.0/5

989jeanettew TripAdvisor review

Stayed here on a family holiday for 8 nights. Had two superior rooms with sofa beds in each, with city views (quieter than Nile view?) Reception staff were extremely helpful allocating both rooms on the same floor, close to each other, Floor 5. Rooms were a good size, very clean, beds very comfortable and the sofa bed adequate for two children aged 6 and 7. People have complained about the outside noise from Nile cruises into the night but this did not cause a big issue. We had read reviews so were well aware. Do your research before you stay! Housekeeping staff were very attentive to any needs or requirements for our room, always with a smile. The buffet breakfast was excellent with lots of choice of both hot and cold food. Omelettes etc. were also made to order. The rooftop restaurant was a nice place to chill with great views over Cairo. The swimming pool was on the small side, very clean and a relaxing place to chill as a family. Used Ubers for getting around and walked to many places too. Plenty of Restaurants in the area and small supermarkets for drinks, snacks etc. All in all, a very welcoming, well equipped, spotless hotel with great staff.

Dear Valued Guest, Thank you for the time you spent to share your feedback on your recent stay at Novotel Cairo El Borg, We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel . We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Abdellatif GEBRIL General Manager

Extremely loud music makes sleep impossible

TripAdvisor rating 2.0/5

Monica004 Couples - TripAdvisor review

The noise in the room from the outside of the hotel makes it completely impossible to sleep. There is absolutely nothing the hotel can do about this . But if I knew about the noise I would I stay at another hotel . The music is so loud you can’t hear the TV The hotel is ok . Basic and clean . The rooftop bar does not serve alcohol . We don’t eat or use the facilities. Although well located I would not recommend this hotel based on the noise .

Dear Valued Guest, Thank you for taking the time to write this review and bringing this matter to our attention. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Please accept our sincere apologies for any inconsistency you may have experienced during your stay; discussions involving the respective team members and management have taken place to review your feedback, and we would like to assure you that all of your concerns will be addressed to the head department and please rest assured that corrective actions have been taken to avoid the repetition of such issue in the future, again we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Abdellatif GEBRIL General Manager

DO NOT STAY HERE!

TripAdvisor rating 1.0/5

Troy M TripAdvisor review

If you intend to sleep, DO NOT stay at this hotel. For a 5 star hotel it was a terrible stay. I stayed for 3 nights on both sides of the hotel. Either side you stay it was extremely loud and could not sleep. It sounded as if the there were no windows or the windows were open. ABSOLUTELY NO SOUNDPROOFING. Nile side had party boats and nightclub playing extremely loud music directly across from the hotel till 3am and the other side had the opera house which also played very loud music till late at night. I could hear absolutely everything from extremely loud music, constant beeping on the streets and call for prayer music. After reading the reviews from others it appears they always reply with customer care is a priority however all the rooms are renovated but the issue of soundproofing was completely discarded. Complete disregard for customer comfort. Also wifi within the hotel unusable. Don’t even bother with wifi. I don’t often write reviews but for this hotel I felt it is required so no one else experiences what I did. DO NOT SPEND YOUR MONEY AND TIME AT THIS HOTEL!!!!

Novotel borh

TripAdvisor rating 5.0/5

Midotarekdiab Solo travel - TripAdvisor review

This hotel is wonderful I really had a good time in this hotel and the Houseman he was a good man I liked him Thanks to novotel team And pesificly omar el ashry He made me happy by his laugh at me in the morning

Dear Mido, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Abdellatif GEBRIL General Manager

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Other web-users rate our hotel

  • 604 reviews 9/10 Location
  • 777 reviews 7.7/10 Room
  • 1,196 reviews 8.5/10 Service
  • 248 reviews 0.8/10 WiFi
  • 301 reviews 8.1/10 Cleanliness
  • 266 reviews 8.5/10 Breakfast
  • 230 reviews 4/10 Comfort
  • 159 reviews 4.7/10 Value

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