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Novotel Cairo El Borg Hotel 4 stars

Customer review rating 4.6/5 1,789 reviews

ALLSAFE approved hotel

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Novotel Cairo El Borg
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+ 22 Services

Hotel extras

  • Fitness centre and outdoor pool

  • Jacuzzi and wellbeing spa facilities

  • Rooftop terrace overlooking the Nile

  • 10-minute walk to Cairo Tower and Egyptian Museum

  • 30-minute drive from Cairo Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Cairo El Borg

3 Saraya El Gezira street
Zamalek
11211 cairo
egypt

Tel: +20227356725

Fax: (+20)2/27356724

Check-in from 14h00

Check out up to 12h00

  • By plane

    CAIRO INTL AIRPORT At 20km / 12.43 miles

  • By train

    RAMSIS STATION At 3km / 1.86 miles

GPS :30.04441, 31.22604

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 141 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 42 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • French
    • English
    • Arabic
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Late Checkout
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Novotel Cairo El Borg Parking Additional charge
    • Near the property
    • 42 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Swimming Pool
    • Outside
    • On site
  • Gymnasium Room
    • On site
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Play area

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 48

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Novotel Cairo El Borg

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,789 reviews

TripAdvisor Rating 4.0/5

1,253 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Feels like home

Customer review rating 4.5/5

M.s Solo - 19/10/2021 Confirmed reviews ALL

Smiley faces from front desk to room service staff. All with a common goal to make one feel at home.

Dear Moetaz S., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Well located ,Hospitality is Excellent , and problem Handling was very good

Customer review rating 5.0/5

Dr M. E. Families - 10/10/2021 Confirmed reviews ALL

Well located ,Hospitality is Excellent , and problem Handling was very good and quick Also room service stuff was cooperative

Dear Mohamed E., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager

The location and the friendly staff are amazing!

Customer review rating 5.0/5

Nevine H. Z. Solo - 09/10/2021 Confirmed reviews ALL

It has been always, for my stay at Novotel Elborg, to be fantastic! I leave the hotel with great memories. All departments are very helpful to you, starting at the reception to room service, house keeping, restaurant, roof top, and floor supervisors. All the workers and everyone want to please you and make sure you aren't missing anything in your room. The staff is very helpful and friendly. Especial thanks to Mr. Abdellatif Gebril and Mr. Ramy Nabhan. Mr. Ossama at the reception is an amazing person. Also, Amr Fawzy is super excellent for keeping my room at its top! He knew what my needs are without asking or requesting any item. Thank you Novotel Elborg!!!

Dear Nevine H., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Well located

Customer review rating 4.5/5

Dr. S. Families - 27/09/2021 Confirmed reviews ALL

Very good hotel and location kind and friendly staff Thanks a lot to Mr. Ramy and Mr. Yahya for their assistance We really enjoyed

clean, safe , excellent location

Customer review rating 5.0/5

M. D. Families - 23/09/2021 Confirmed reviews ALL

family friendly hotel, safe , friendly staff and security staff. Breakfast was excellent with variety of egyptian and american food. We loved it. we had a nile view room which had the best view of the nile . Rooms were noise cancellation but the nile restaurants can be very loud at night. Will stay there again , thanks.

Dear D. M., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Welcoming people

TripAdvisor rating 4.0/5

amrnet03 23/09/2021 TripAdvisor review

It was great to stay at this hotel especially the receptionist Mr. Mahmoud and Mr. Osamah They were very welcoming and helpful during my stay they offered me an upgrade During my stay on September 2021

Dear Mr. Amr, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive your feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Lovable

TripAdvisor rating 5.0/5

mamdouhr566 13/09/2021 TripAdvisor review

Loved every single about it … the river view is unbeatable … the rooms are perfect and totally clean… the reception staff are incredibly helpful esp Mirna with her heart-taking smile and hospitality and mr yehya who is totally understanding. Hope the net will be better but surely will come again

Dear Mr. Mamdouh, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive your feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

My Overall experience is excellent

Customer review rating 5.0/5

Mansour Business - 12/09/2021 Confirmed reviews ALL

Everything prepared nothing missing the hotel has such gifted team they are very professional I am happy to see them every time I visit the hotel . Regards

Dear AL Shareef Mansour S., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

My home away from my home

Customer review rating 5.0/5

Ahmad A. K. Couples - 09/09/2021 Confirmed reviews ALL

Merna the receptionist was perfect

Dear Ahmad K., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Welcoming stay

TripAdvisor rating 5.0/5

emanelsayed65 04/09/2021 TripAdvisor review

The Novel ElBorg Cairo has an amazing location in the heart of Cairo, when you enter the hotel you have the feeling of comfort because of the staff kindness and safety and security because of security staff and the Egyptian tourism police, the hotel has two restaurants one in the ground floor and the other one in the roof, there is a swimming pool in the ground floor which is very clean and tidy,the housekeeping staff are very efficient and helpful,the management team is welcoming, helpful and friendly,I recommend this excellent hotel to my family and friends.

Dear Mr. Eman, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive your feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Excellent location

Customer review rating 5.0/5

Mrs. N. H. Z. Solo - 31/08/2021 Confirmed reviews ALL

First of all, I would like to thank the staff and all employees at Novotel Elborg!  They are great people and helpful.  They will do anything to please you and make you feel comfortable.  They are very professional and prompt.  Regarding myself, Novotel Elborg has been always my place to stay whenever I visit Cairo because I feel like home. The location is amazing, the view is breathtaking, the food is delicious, and they treat you like royalty! I highly recommend Novotel Elborg to anyone. The staff of every department checks on you daily if you need anything. Mrs. Nevine H. Z.

Dear Nevine H., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager
Customer review rating 5.0/5

Mr. K. E. &. M. W. Couples - 30/08/2021 Confirmed reviews ALL

It’s Really a very amazing the stays on Novotel El-Borg, & All Employees staff are very interesting & helpfully.

Dear Kamal E., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramy Nabhan Rooms Division Manager

Welcoming Stay

Customer review rating 5.0/5

Eman H. E. Solo - 29/08/2021 Confirmed reviews ALL

Your stuff are very helpful and friendly.

Dear Eman E., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Several Stays experience

TripAdvisor rating 3.0/5

Hany A 24/08/2021 TripAdvisor review

The hotel management was silly Food quality and variety below averag. Room Service very unprofessional There were mistakes in my bill( and the manager show mad face to fixing it) , and if I didn't find this mistakes they already signed me for the first bill. Great location with bad and silly service a

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdellatif Gebril General Manager.

Positive comment

TripAdvisor rating 5.0/5

Abdou E 18/08/2021 TripAdvisor review

Very smooth Checkin and checkout Very friendly staff , good cleanliness , nice location , nice rooms and very high level services . I enjoyed my stay at the hotel so much i definitely will recommend the hotel to all friends and family

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive your feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Nice hotel

TripAdvisor rating 4.0/5

asmaai173 17/08/2021 TripAdvisor review

Nice hotel we loved it clean room and good breakfast they used high quality ingredients only nobody helped us with our luggage me and my children had to deal with it no one even offered to help but we would love to stay again

Dear Ms. asmaa, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive your feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Well located

Customer review rating 4.5/5

Ashraf H. Families - 03/08/2021 Confirmed reviews ALL

Perfect

Dear Ashraf H., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

14 days in Novotel el Borg

TripAdvisor rating 2.0/5

zdenkokrapic Business - 03/08/2021 TripAdvisor review

Novotel El Borg hotel is located at nice place, it is perhaps good choice for the people who enjoy in noisy music almost all night. If you need some assistance from manager and reception staff, don’t expect too much. As frequent guest Accor hotels, I was requested prior and during booking to use Accor points. It was accepted during check in without any problem. 2 days prior departure, the lobby staff met me occasionally on the corridor and informed about some issue with my account. I was wondering why didn’t tell earlier by message in the room, email or phone as should be normal in such case. However I was called Accor service. The issue was existing password, so they proposed to change password and to send copy of my passport with burred data except name. I did it immediately and forwarded by email. The message from Accor customer assistant was in case of furteher trouble as quoted„ However, if you do not have the possibility to do so, you can go to one of our hotels to show you’re ID. This will enable them to check and confirm that you are the holder of the ALL account that is being suspended”. But it was not sufficient for Novotel staff, they rejected despite last message from Accor service in the mobile screen with open Accor account in front of desk staff, holding own passport as proof that I am owner.

Dear Mr. Zdenko , Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the ALL points we tried to proceed with burn points but as we explained that your account suspended due to security reason and it should be activated via ALL support team. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdellatif Gebril General Manager.

One of the best value for money hotels

TripAdvisor rating 5.0/5

Ioannis B 27/07/2021 TripAdvisor review

Excellent hotel with great views from any room. I was lucky to have a room on the 6th floor and the sunset next to the Cairo Tower was everyday a revelation. The housekeeping staff was professional and friendly. Room was spacious and the air-condition an oasis after a long walk in Cairo. The roof top is a place where you can have a coffee or snack any time of the day. Definitely coming back.

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive your feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Good location, worse services and furniture for 5 stars hotel

Customer review rating 0.5/5

Dr. A. Friends - 21/07/2021 Confirmed reviews ALL

I stayed in the same hotel for tow different days. As the first visit to Cairo it was nice and they upgraded my room to a suite. Next visit to the same hotel after 4 days my reservation was superior room with river view, I can’t sleep well because of the curtain not fixed well and the furniture in the room was too old and dirty. Most of the lights in the room not work. It was horrible for the 2nd visit to this hotel

Dear Mr. A. A., Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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