Novotel Cairo El Borg 4 stars

Customer review rating (ALL Rating) 4.5/5 1,710 reviews

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Description

Hotel extras

  • Prime Nile Front Location

  • Iconic Rooftop Dining Experience

  • Walking Distance to Culture Landmarks

  • Steps from Cairo's Key Attractions

  • 30-minute drive from Cairo Airport

Our accommodation(s)

Book this hotel
Room 1

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: air conditioning, cable TV & internet access, minibar and coffee facilities. Up to 2 adults and 2 children.

  • Views:

    City View or Garden View or Historic side view

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)
  • Views: City View or Garden View or Historic side view

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high-end facilities: air-conditioning, cable TV & Internet access, minibar and coffee facilities. Up to 2 adults and 2 children.

  • Views:

    Garden View or River side

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high-end facilities: air-conditioning, cable TV & Internet access, minibar and coffee facilities. Up to 2 adults and 2 children.

  • Views:

    Garden View or River side

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Superior Suite with 1 double bed and sofa River Side

An unforgettable experience! Large, well-designed, the suite includes two rooms and a bathroom. It offers unbeatable facilities: air-conditioning, two TVs, Internet access, coffee facilities, and bathrobes. Up to 2 adults and 2 children.

  • Views:

    Garden View or River side

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Novotel Cairo El Borg

3 Saraya El Gezira street, Zamalek
11211 CAIRO
Egypt

GPS:30.04441, 31.22604

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park
  • 141 rooms
  • 2 rooms for people with reduced mobility
  • 105 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • English
  • French

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Late Checkout

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

3 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Children''s TV Channels

Well-being

Swimming Pool

  • Outside
  • On site

Gymnasium Room

  • On site

Sports and leisure

Gym

  • On site
  • Near the property
  • Outdoor parking
  • Private
  • 42 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 50 m / 164 ft
  • Parking pricing: 8.78 € 10 USD Per day

Security

  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking

Accessibility

  • Accessible parking

A pleasant variety of buffet for breakfast ,Lunch & dinner No alcoholic drinks served.

No alcoholic drinks served.

Take a dip in our pool, perfect for a refreshing escape. Enjoy the serene atmosphere and stunning views, with the added comfort of heated water during the winter season. Dive in and unwind any time of year!

Stay active during your visit in our gymnasium, featuring state-of-the-art equipment and stunning pool views. After your workout, treat yourself to relaxation at our spa, where rejuvenating treatments await. Embrace wellness from workout to unwind!

Escape to Serenity, where relaxation meets rejuvenation. Enjoy luxurious treatments, from soothing massages to revitalizing facials, all in a peaceful setting. Let our skilled therapists guide you on a journey to inner harmony and well-being.

Thinking about taking a new life step, Enjoy amazing experience at our rooftop.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,710 reviews

Customer review rating 4.0/5

Helena G. Business - Confirmed reviews ALL

Dear Helena, Thank you for your feedback! We're glad to hear you had a comfortable stay with us. Your privacy is important, and we respect your preference not to have your review published. We hope to welcome you back soon for another pleasant experience! Best regards, Novotel Cairo El Borg

Customer review rating 1.0/5

Poorna K. Business - Confirmed reviews ALL

Dear Poorna, Thank you for taking the time to share your feedback regarding your stay with us. I'm truly sorry to hear about the challenges you faced with housekeeping and privacy. We strive to provide a comfortable and enjoyable experience for all our guests, and I regret that we fell short during your visit. The presence of the cleaning trolley and the noise from the housekeeping staff is certainly not the standard we aim for, and I understand how this could affect your comfort and privacy. Your concerns about staff responsiveness are also taken seriously, and I appreciate you bringing this to our attention. We will certainly look into improving our housekeeping operations to ensure a better experience for our guests in the future. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a much-improved stay. Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Nabil R. Business - Confirmed reviews ALL

Dear Nabil, Thank you so much for your enthusiastic feedback! We’re thrilled to hear that you had an amazing experience with our team at Novotel Cairo El Borg. Your kind words inspire us to keep delivering the best for our guests. We can’t wait to welcome you back! Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Ebrahim A. Friends - Confirmed reviews ALL

Dear Ebrahim, Thank you for your wonderful feedback! We're thrilled to hear that your stay was amazing and everything met your expectations. It’s great to know that Ayah made a positive impact on your experience. We can’t wait to welcome you back for another perfect stay! Best regards, Novotel Cairo El Borg

Customer review rating 4.5/5

Claude V. D. Families - Confirmed reviews ALL

Dear Claude, Thank you so much for sharing your experience at Novotel Cairo El Borg! We're thrilled to hear that you enjoyed your upgrade to a Nile view room and that you found the treats and accommodations to your liking. It’s great to know that our spacious rooms and extensive breakfast selection met your expectations. I appreciate your feedback about the minibar not cooling adequately. We'll make sure to look into that to ensure all our guests have a comfortable stay. We're especially glad to hear that our team made your father feel pampered during your visit. Our staff takes pride in providing excellent service, and it’s wonderful to know that they made a positive impact on your stay. We're also pleased you found our location convenient for exploring Cairo and the pyramids. Thank you for recommending us, and we hope to see you again soon for another memorable stay! Best regards, Novotel Cairo El Borg

Dear Helena, Thank you for your feedback! We're glad to hear you had a comfortable stay with us. Your privacy is important, and we respect your preference not to have your review published. We hope to welcome you back soon for another pleasant experience! Best regards, Novotel Cairo El Borg

Customer review rating 1.0/5

Poorna K. Business - Confirmed reviews ALL

I stayed at Novotel El Borg Hotel for nearly 6 nights, and unfortunately, I experienced several issues with housekeeping and privacy. The cleaning trolley remained in front of my room throughout the day, 24/7. Despite complaining about it, the issue was never resolved. The housekeeping staff frequently stood outside the rooms, chatting throughout the day, which compromised the privacy and comfort of guests. When I requested room cleaning, there was no proper response. It was evident that the hotel was understaffed, and the reception staff hardly seemed to care about addressing guest concerns. Furthermore, while I was inside Room 3013, a person from outside was standing outside my window and cleaning the glass, which was a serious violation of my privacy. Overall, the hotel appears to lack proper management, supervision, and control over its housekeeping operations. Despite being a well-known hotel, the level of service and guest privacy I experienced was extremely disappointing.

Dear Poorna, Thank you for taking the time to share your feedback regarding your stay with us. I'm truly sorry to hear about the challenges you faced with housekeeping and privacy. We strive to provide a comfortable and enjoyable experience for all our guests, and I regret that we fell short during your visit. The presence of the cleaning trolley and the noise from the housekeeping staff is certainly not the standard we aim for, and I understand how this could affect your comfort and privacy. Your concerns about staff responsiveness are also taken seriously, and I appreciate you bringing this to our attention. We will certainly look into improving our housekeeping operations to ensure a better experience for our guests in the future. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a much-improved stay. Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Nabil R. Business - Confirmed reviews ALL

Amazing , Thank you for all the hotel team.

Dear Nabil, Thank you so much for your enthusiastic feedback! We’re thrilled to hear that you had an amazing experience with our team at Novotel Cairo El Borg. Your kind words inspire us to keep delivering the best for our guests. We can’t wait to welcome you back! Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Ebrahim A. Friends - Confirmed reviews ALL

Everything was perfect... and thanks to Ayah for her assistance

Dear Ebrahim, Thank you for your wonderful feedback! We're thrilled to hear that your stay was amazing and everything met your expectations. It’s great to know that Ayah made a positive impact on your experience. We can’t wait to welcome you back for another perfect stay! Best regards, Novotel Cairo El Borg

Customer review rating 4.5/5

Claude V. D. Families - Confirmed reviews ALL

Upon arrival, we were upgraded from a city view room to a Nile view room. A nice and tasty treat was waiting for us in the room. The rooms were spacious and clean. Everything we needed was there. It was just a pity that the minibar in one of our rooms didn’t cool enough. The rooftop restaurant had a good selection of delicious dishes. There was something for everyone. Breakfast offered a very extensive selection of local and international dishes. Our 96-year-old father was pampered by the staff. The staff at the front desk, bar, restaurants, and housekeeping were friendly and helpful. The hotel is ideally situated for exploring the city, the surrounding region and the pyramids.

Dear Claude, Thank you so much for sharing your experience at Novotel Cairo El Borg! We're thrilled to hear that you enjoyed your upgrade to a Nile view room and that you found the treats and accommodations to your liking. It’s great to know that our spacious rooms and extensive breakfast selection met your expectations. I appreciate your feedback about the minibar not cooling adequately. We'll make sure to look into that to ensure all our guests have a comfortable stay. We're especially glad to hear that our team made your father feel pampered during your visit. Our staff takes pride in providing excellent service, and it’s wonderful to know that they made a positive impact on your stay. We're also pleased you found our location convenient for exploring Cairo and the pyramids. Thank you for recommending us, and we hope to see you again soon for another memorable stay! Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Sherif M. A. Families - Confirmed reviews ALL

Great hospitality, tremendous view, unbelievable helpful staff.

Dear Sherif m. A., Thank you so much for your wonderful feedback! We're thrilled to hear you had an exceptional stay with us and enjoyed the beautiful view. Our team always aims to provide top-notch hospitality, and it's great to know they made a positive impact on your experience. Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Ahmed A. Business - Confirmed reviews ALL

Best location in Cairo, This first choice for me

Dear Ahmed, Thank you so much for your kind words! We're thrilled to hear that you consider our location the best in Cairo and that we are your first choice. It means a lot to us, and we can't wait to welcome you back for another stay! Best regards, Novotel Cairo El Borg

Customer review rating 3.5/5

Rainer K. Business - Confirmed reviews ALL

Business trip. Room quite decent. Breakfast excellent. Service medium (disturbing calls of reception on sunday mornings, slow check-in and check-out)

Dear Rainer, Thank you for sharing your feedback with us. I’m glad to hear you enjoyed our location and breakfast! I apologize for the service issues you experienced, particularly with the calls and check-in/check-out times. We appreciate your input and will work to improve in these areas. Best regards, Novotel Cairo El Borg

Customer review rating 4.0/5

Doerthe K. Business - Confirmed reviews ALL

I had a huge and comfy room. The breakfast was superb.

Dear Doerthe, Thank you for your wonderful review! We're thrilled you enjoyed the spaciousness of your room and found our breakfast to be superb. It’s always our goal to provide a comfortable and enjoyable stay for our guests. We can’t wait to welcome you back! Best regards, Novotel Cairo El Borg

Customer review rating 4.0/5

Robert B. Couples - Confirmed reviews ALL

Clean friendly hotel with good roof terrace

Dear Robert, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our prime location and that our friendly atmosphere made your stay pleasant. It’s great that you took advantage of our roof terrace as well. We look forward to welcoming you back on your next adventure in Cairo! Best regards, Novotel Cairo El Borg

Customer review rating 1.5/5

Brian M. Families - Confirmed reviews ALL

I arrived at the hotel at about 11am and ate a burger lunch at about 12 noon. I ate nothing else (and only drank bottled water) until 7.30pm when I ate a seafood pizza and a salad at the hotel. My son ate chicken. I had two colas and two bottles of water again supplied by the hotel. At 2am I experienced diarrhoea which had me awake every hour after that. I had to fly to London in the morning (12th September) which was a very unpleasant experience. Now, on Sunday morning (13th), I still have the same problem and am concerned about returning to work tomorrow, if that’s symptoms continue.

Customer review rating 4.0/5

Heather B. Solo - Confirmed reviews ALL

There was a small problem with flooding from the shower. Everything else was good. The staff are wonderful.

Dear Heather, Thank you for sharing your feedback! We're thrilled you enjoyed the lovely view and received wonderful service from our team. We're sorry to hear about the shower issue and will address it. We appreciate your understanding and hope to welcome you back soon! Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Jana A. Friends - Confirmed reviews ALL

Very nice hotel. In a good location. Rooms were spacious and well equipped with all of the necessary amenities. Staff was nice and helpful. No complaints

Dear Jana, Thank you for your lovely feedback! We're thrilled to hear you enjoyed your stay and found our location and spacious rooms to your liking. It's great to know our team made a positive impression. We can't wait to welcome you back for another wonderful experience! Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Farah A. Solo - Confirmed reviews ALL

Everything was fine Especially Aya .. a lot of thanks to her support

Dear Farah A., Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience and that Aya made such a positive impact during your stay. Our team is always here to help, and your appreciation means the world to us. Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Mohanad A. Families - Confirmed reviews ALL

Good team and the smile on their faces all time..if i will go to cairo next time I certainly choose Novotel cairo el Borg because it was comfortable staying and great location and amazing staff

Dear Mohanad A., Thank you so much for your wonderful feedback! We're thrilled to hear you and your family had a comfortable stay and enjoyed our team's warm hospitality. It's great to know our location made your experience even better. We can't wait to welcome you back to Novotel Cairo El Borg! Best regards, Novotel Cairo El Borg

Customer review rating 3.0/5

Bertrand J. Business - Confirmed reviews ALL

overall OK, but few details to improve such as: bathroom, leak of taps when opening them restaurant: very basic

Dear Bertrand, Thank you for taking the time to share your thoughts with us. I'm glad to hear you enjoyed our location, but I’m sorry to learn about the noise and the issues you experienced with the bathroom and restaurant. Your feedback is invaluable, and we’ll definitely take it into consideration for future improvements. Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Reem J. Couples - Confirmed reviews ALL

Only if there were more bellmen available to receive the guests’ bags; otherwise, everything was perfect.

عزيزتي ريم جمال، شكرًا جزيلاً لك على كلماتك الطيبة واختيارك الإقامة في نوفوتيل القاهرة البرج. سعيدون جدًا أن إقامتك كانت مريحة وأن كل شيء كان مثاليًا. نعتذر عن قلة عدد العمال الذين كانوا متاحين لاستقبال الحقائب، ونأمل أن نراك مرة أخرى قريبًا. مع أطيب التحيات، نوفوتيل القاهرة البرج

Customer review rating 5.0/5

Mahmoud S. Families - Confirmed reviews ALL

Really very nice hotel the stuff very good The only problem I had when I left my car in parking they want to charge me one day more !!!! And they asked me for 750 l.e but reception and Toursim police solve the problem but really disappointed because the hotel very nice and me and my family like it too much

Dear Mahmoud, Thank you for your kind feedback and for choosing Novotel Cairo El Borg! We're thrilled to hear that you and your family enjoyed your stay and appreciated our staff's service. We apologize for the parking charge issue you faced; we aim to provide clarity on our policies to ensure a smooth experience for our guests. It's wonderful to know you loved our hotel, and we hope to welcome you back soon for another memorable visit. Best regards, Novotel Cairo El Borg

Customer review rating 5.0/5

Rasha A. Business - Confirmed reviews ALL

Great , front desk were welcoming and helpful specially Nour

Dear Rasha A., Thank you for your wonderful feedback! We're thrilled to hear you loved our location and that Nour at the front desk made a positive impression on your stay. Our team always aims to provide the best service possible. We look forward to welcoming you back soon! Best regards, Novotel Cairo El Borg

Customer review rating 4.5/5

Alma J. Families - Confirmed reviews ALL

Amazing

Dear Alma J., Thank you so much for your kind review! We're thrilled to hear that you enjoyed our excellent location and found our staff helpful. Cleanliness is a top priority for us, and it’s great to know you appreciated the amenities. We can't wait to welcome you back soon! Best regards, Novotel Cairo El Borg

Other web-users rate our hotel

  • 1,183 reviews 9.4/10 Location
  • 1,419 reviews 8.5/10 Room
  • 2,206 reviews 9.3/10 Service
  • 24 reviews 5.2/10 WiFi
  • 885 reviews 9.2/10 Breakfast
  • 647 reviews 9/10 Cleanliness
  • 51 reviews 6/10 Wellness Area
  • 49 reviews 3.4/10 Bar

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