MUZE Hotel Düsseldorf - Handwritten Collection

Customer review rating (ALL Rating) 4.6/5 226 reviews

MUZE Hotel Düsseldorf - Handwritten Collection - Image 1
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Description

Hotel extras

  • Elegant, casual Art Deco boutique hotel with an open gallery concept

  • Idyllic location in the vibrant Düsseldorf-Pempelfort district, nearby the old town

  • Bright, stylish rooms with premium beds for the best sleeping comfort

  • Breakfast buffet with fresh products, including vegetarian and vegan options

  • Inspiring atmosphere in the bright boardroom with modern technology and terrace

Our accommodation(s)

Hotel location

MUZE Hotel Düsseldorf - Handwritten Collection

Prinz Georg Strasse 126
40479 DUESSELDORF
Germany

GPS:51.231891, 6.787558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

VENERIE BAR

Warm decor, gallery windows, art and music. Venerie is more than a bar, a place where you feel at home and lose track of time with inspiring conversations and carefully crafted drinks with colleagues or friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  226 reviews

Customer review rating 4.0/5

Grant N. Couples - Confirmed reviews ALL

We had a lovely short break in Düsseldorf to celebrate my partner's birthday. The hotel was a short walk from the city centre, via a lovely park, & there was a tram & bus stop near to the hotel. We stayed in a Deluxe room with a sky view which was great! The room was a good size with ample amenities & was cleaned to a good standard. We did have to ask for extra towels at one point as we weren't provided with the right amount after housekeeping. The breakfast had good choice & was fresh & tasty although the hot options were limited. The staff were friendly & pleasant although the male staff member who managed the breakfast service wasn't very welcoming & seemed quite angry.

Dear Valued Guest, Thank you for sharing your experience at the MUZE Hotel Düsseldorf - Handwritten Collection. We are delighted to hear that you enjoyed your stay, particularly the Deluxe room and the convenient location near the city centre. We appreciate your feedback regarding the housekeeping service and the provision of towels. Ensuring our guests have everything they need is a priority, and your comments help us to improve our service. We also acknowledge your remarks about the breakfast options and the demeanor of our staff during your visit. We strive for a welcoming atmosphere and will take your observations into account to enhance our guest experience. Thank you once again for your valuable feedback. We hope to welcome you back in the future for another enjoyable stay. Best regards, MUZE Hotel Düsseldorf - Handwritten Collection

Customer review rating 5.0/5

Warunya R. Couples - Confirmed reviews ALL

This is my third stay at the hotel. On our first visit, we were accompanied by a group of friends, and everyone was very impressed with the quality of the rooms and the excellent location. We especially enjoy visiting Japanese Street in Düsseldorf, and the hotel’s close proximity makes it very convenient. I would also like to extend my sincere thanks to the General Manager, Mrs. Roxana Visan, for the thoughtful gesture of providing a small bottle of champagne as a welcome gift during our recent stay. We truly appreciated it!

Dear Valued Guest, Thank you very much for your wonderful feedback and for choosing to stay with us for the third time. It is truly rewarding to hear that both you and your friends enjoyed the rooms and the hotel’s location, especially with Japanese Street so close by. I’m glad the small welcome gesture added a pleasant touch to your recent stay. It’s always our aim to make our guests feel appreciated and comfortable. We look forward to welcoming you again on your next visit to Düsseldorf. Warm regards, Roxana Visan General Manager

Customer review rating 3.5/5

Sander F. Couples - Confirmed reviews ALL

Our stay was pleasant and satisfying, but there were a few things that should have been better. Firstly the refrigerator in the room didn’t cool but seemed to warm things up. Also the lights above the bed and shaving mirror didn’t work. So looks like the rooms are not checked careful enough. Another annoyance was that you cannot set the AC to cool the room and need to ask reception to switch on cooling each time. Lastly the very limited parking availability should be more clearly mentioned. So all in all it didn’t completely match expectations. Would however still consider booking a next time.

Dear Guest, Thank you very much for sharing your feedback with us. We are pleased to hear that your stay was overall pleasant and satisfying, and we truly appreciate your openness in pointing out the areas where we fell short. We sincerely apologize for the technical issues you encountered in your room. The refrigerator and the lights above the bed and shaving mirror should, of course, have been fully functional. Your comments indicate that our room checks did not meet the standard we aim for, and we will address this with our housekeeping and maintenance teams immediately. We also understand your frustration regarding the air conditioning. The current system requires activation through reception, and we recognize that this is not ideal for our guests. Your feedback helps us evaluate how we can improve this process in the future. Regarding parking availability, thank you for highlighting this point. We will review how we communicate this information to ensure it is clearer and more transparent before arrival. Even though your stay did not fully meet expectations, we truly appreciate that you would still consider staying with us again. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience. Kind regards, MUZE Hotel Düsseldorf – Handwritten Collection

Customer review rating 5.0/5

Marcel K. Business - Confirmed reviews ALL

Nicely located Hotel with good Facilities, staff and breakfast.

Customer review rating 5.0/5

Momtchil M. Families - Confirmed reviews ALL

Excellent stay, excellent staf and rooms

Dear Guest, Thank you for your kind words regarding your stay at MUZE Hotel Düsseldorf. We are delighted to hear that you enjoyed our excellent staff and rooms. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, MUZE Hotel Düsseldorf - Handwritten Collection

Other web-users rate our hotel

  • 260 reviews 8.8/10 Location
  • 391 reviews 6.9/10 Room
  • 244 reviews 7.7/10 Service
  • 215 reviews 5.2/10 Comfort
  • 158 reviews 7.4/10 Breakfast
  • 148 reviews 7.9/10 Cleanliness
  • 43 reviews 4.5/10 Food
  • 13 reviews 3.1/10 Bar

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