MUZE Hotel Düsseldorf - Handwritten Collection

Customer review rating (ALL Rating) 4.5/5 292 reviews

MUZE Hotel Düsseldorf - Handwritten Collection - Image 1
MUZE Hotel Düsseldorf - Handwritten Collection - Image 2
MUZE Hotel Düsseldorf - Handwritten Collection - Image 3
MUZE Hotel Düsseldorf - Handwritten Collection - Image 4

Description

Hotel extras

  • Elegant, casual Art Deco boutique hotel with an open gallery concept

  • Idyllic location in the vibrant Düsseldorf-Pempelfort district, nearby the old town

  • Bright, stylish rooms with premium beds for the best sleeping comfort

  • Breakfast buffet with fresh products, including vegetarian and vegan options

  • Inspiring atmosphere in the bright boardroom with modern technology and terrace

Our accommodation(s)

Hotel location

MUZE Hotel Düsseldorf - Handwritten Collection

Prinz Georg Strasse 126
40479 DUESSELDORF
Germany

GPS:51.231891, 6.787558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

VENERIE BAR

Warm decor, gallery windows, art and music. Venerie is more than a bar, a place where you feel at home and lose track of time with inspiring conversations and carefully crafted drinks with colleagues or friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  292 reviews

Customer review rating 5.0/5

Vadym C. Business - Confirmed reviews ALL

I tried several hotels during this recent trip to Dusseldorf and Muze was by far the best. The rooms are spacious, offering all things necessary from comfortable chairs and bedding to other amenities like properly arranged coffee-tea zone etc. And the staff are brilliant and friendly and mega-helpful!

Customer review rating 4.0/5

Shaun H. Friends - Confirmed reviews ALL

Good, nice hotel, excellent location

Dear Valued Guest, Thank you for sharing your positive feedback regarding your stay at MUZE Hotel Düsseldorf. We are delighted to hear that you had a pleasant experience and appreciated the quality of your room and our excellent location. Your satisfaction is important to us. Warm regards, MUZE Hotel Düsseldorf - Handwritten Collection

Customer review rating 3.5/5

Trevor C. Business - Confirmed reviews ALL

The room was very small, wifi dropped out continuously, location was good, service from some staff was average

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. I appreciate your loyalty as a Platinum ALL member and I am truly sorry to read that several aspects of your experience did not meet your expectations. I was particularly surprised to see your comment regarding the welcome amenity, as I personally prepared the handwritten card and my team placed the chocolate in your room prior to your arrival. I am sorry that this was not acknowledged or visible to you, and I will review internally how this may have been overlooked. Regarding the room upgrade, you were upgraded from a Standard Double to a Superior Double, which is the highest available category during your stay. I regret that this was not clearly communicated at check in and the size of the room wasn’t as per your expectations. For a future visit, please consider the rooms from Deluxe upwards for an extra comfort. I will personally follow up with the colleague who welcomed you to ensure that all membership benefits — including the welcome drink and upgrade information — are consistently explained, in line with our standards. I also noted your comments about the room size, WiFi instability, and breakfast selection. Your observations are valuable, and I will share them with the relevant teams so we can address these points and improve the overall guest experience. Thank you again for your feedback and for your continued trust in Accor. Should your travels bring you back to Düsseldorf, I would be pleased to personally oversee your reservation and ensure a smoother and more comfortable stay. Warm regards, Roxana Visan General Manager Muze Düsseldorf – Handwritten Collection

Customer review rating 1.0/5

Giorgio T. Solo - Confirmed reviews ALL

Room was too hot. Staff was unfriendly and did not fix the issuez

Dear Valued Guest, Thank you very much for sharing your feedback. We are sorry to read that your stay did not meet your expectations. Regarding the room temperature, our HVAC system is connected to the outside temperatures and operates in seasonal mode. In April, the difference between daytime and nighttime temperatures can exceed 10°C, which unfortunately limits the system’s ability to cool. We are sorry for any discomfort this may have caused and always do our best to reduce it. We are also sorry to hear that our team appeared unhelpful. This is not the level of service we aim to deliver, and your comments will be reviewed with the team to ensure better communication and support. Warmest regards, MUZE Hotel Dusseldorf - Handwritten Collection

Customer review rating 5.0/5

Robert G. Business - Confirmed reviews ALL

I was stranded in the city during the Lufthansa strike wave and my intuition led me to stay in the Muze. The hotel interior is stylish and elegant, the staff is friendly and helpful. Even close to midnight was my check-in perfect and I was warmly welcomed. It's worth to stay again, the location is perfect, with a tram station just 1 minute by feet.

Dear Valued Guest, Thank you for sharing your experience at MUZE Hotel Düsseldorf - Handwritten Collection. We are delighted to hear that you found our hotel to be a stylish and elegant retreat during your stay. It is wonderful to know that our staff provided you with a warm welcome and assistance, even at a late hour. We appreciate your comments on our prime location, which indeed allows for convenient access to public transport. We look forward to welcoming you back on your next visit. Best regards, MUZE Hotel Düsseldorf - Handwritten Collection

Other web-users rate our hotel

  • 260 reviews 9/10 Location
  • 391 reviews 7.3/10 Room
  • 246 reviews 7.8/10 Service
  • 5 reviews 9.2/10 WiFi
  • 206 reviews 5.3/10 Comfort
  • 154 reviews 8.4/10 Cleanliness
  • 145 reviews 7.1/10 Breakfast
  • 130 reviews 9.2/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Dusseldorf