Salut Raimund Thank you so much for your wonderful feedback! We're delighted to see that you had such a great experience and enjoyed your stay. We're especially happy that the VOLVO rental made your visit even better. We hope to welcome you back again soon! Warmest regards Dao Front Office Shiftleader

Bonjour Sergiy First of all thank you so much for your lovely review and thank you for reaching out to us. We checked with our housekeeping team, but unfortunately, your toothbrush charger was not found after your departure. The most recent item turned in from your room after your stay was a book. We are sorry we couldn't find it for you this time, but please let us know if there is anything else we can assist you with! Best regards Dao Front Office Shiftleader

Bonjour Marcos Thank you for your lovely review! We’re delighted to see that our front desk team made you feel welcome and was able to accommodate your remote working needs. It’s wonderful to know that you enjoyed our business facilities and convenient connections to other cities in Germany. Thank you for the indivudal feedback to Vania and Naami at the front as well! We truly appreciate your feedback and look forward to welcoming you back for another pleasant stay! Kindest regards Dao Front Office Shiftleader

Dear Louis Thank you for taking the time to share your detailed feedback with us. We are very glad to read that you appreciated our unique and playful architectural concept and found the rooms to be pleasant overall. At the same time, we take your constructive feedback very seriously. We apologize for the practical design oversights you noticed, such as the lack of towel drying space and the complicated lighting control. We also note your comment regarding the need for a fresh coat of paint and will share this with our maintenance team to ensure our rooms always look their best. Regarding our 16thfloor restaurant, while we are glad the experience was satisfactory, we understand that the pricing for items like breakfast and the bouillabaisse can feel high. We continuously review our offerings to ensure a fair balance of quality and value. We hope to have the opportunity to welcome you back in the future for an even smoother and more enjoyable stay! Warmest regards Dao Front Office Shiftleader

Bonjour Reinhard Vielen herzlichen Dank für deine wunderbare Bewertung! Wir freuen uns riesig zu sehen, dass dir unser außergewöhnliches Interieur, die super Lage und der unkomplizierte Buchungsprozess gefallen haben und dass unser Team dich so herzlich empfangen hat. Wir sind stets bemüht, unseren Gästen einen reibungslosen und unvergesslichen Aufenthalt zu bereiten, und deine freundlichen Worte bedeuten uns allen sehr viel. Wir freuen uns schon darauf, dich bald wieder bei uns begrüßen zu dürfen! Liebe Grüße Dao Front Office Shiftleader

Salut Janin Vielen Dank für dein spitzen Feedback. Es freut uns, dass dir, vor allem, die Freundlichkeit unserer Mitarbeiter so positiv in Erinnerung geblieben ist. Komm uns gerne wieder besuchen. Beste Grüße Dennis Büsdorf Night Manager

Dear Olga Thank you for taking your time to write us a feedback for your past stay. We are delighted to see that you enjoyed the great experience, the exceptional views from the restaurant, and our friendly staff. At the same time, we are very sorry to learn about the cleanliness issues you encountered in your room. A pleasant and clean environment is essential, and your comments regarding the uncleaned window and the room odor are being taken seriously. We will share your feedback with our housekeeping team so they can address these concerns immediately, including exploring better odor management solutions like diffusers. We appreciate you letting us know, and we hope to have the opportunity to provide you with a much better experience in the future. Warmest regards Dao Front Office Shiftleader

Salut Linda Thank you for your lovely feedback! We’re delighted that our team could make your arrival even better by getting you checked in earlier than expected. It’s always our pleasure to make your stay as smooth and enjoyable as possible from the very beginning. We hope to welcome you back to 25hours Hotel Das Tour soon! Best wishes Dao Front Office Shiftleader

Bonjour Ruathy Thank you so much for your lovely review! We’re delighted to see that you had such a wonderful stay with us at 25hours Hotel Das Tour. It’s great to know that our team made you feel welcome and that you enjoyed the thoughtful details and design of your room. We hope to welcome you back again soon for another memorable stay! Best wishes Dao Front Office Shiftleader

Dear Renc, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gamze Oeztuerk Front Office Manager

Hi Sophie, Looks like the Backstreet Boys magic stayed with us a little longer! Thank you so much for taking the time to share such a detailed and lovely review! We're happy that our team made your stay special, even when things didn't go quite as planned. A special shoutout to Vania and our reception team for turning things around! We'll make sure your kind words reach them and all the other departments. And how nice that you got to take home a few Backstreet Boys goodies! We also appreciate your feedback about the room doors and our open bathroom concept. Next time, you'll definitely have to check out our rooftop bar on the 17th floor. The Düsseldorf skyline is even better with a drink in hand! Best wishes from Düsseldorf Gamze Öztürk Front Office Manager

Dear Juliana Thank you for taking the time to share your fantastic feedback with us! We’re delighted to hear that you loved the beautiful decoration and the spacious room, and that you had such a pleasant stay. It’s wonderful to know that our team also made a great impression on you. We truly hope to welcome you and your partner back again soon! Warm regards Amelie Futschik Front Office Shiftleader

Dear Asa Thank you so much for your kind words! We’re so happy you enjoyed your stay with us. It was a pleasure hosting you, and we hope to welcome you back soon! Best regards Amelie Futschik Front Office Shiftleader

Dear Jeremt Thank you so much for your wonderful review! We’re delighted to hear you had such a great stay and enjoyed the food, drinks, and our team. It was a pleasure having you with us and we hope to welcome you back again soon, with or without the Backstreet Boys!  Best regards Amelie Futschik Front Office Shiftleader

Dear Geoffrey Thank you so much for your lovely review! We’re delighted that you enjoyed the location, the restaurant and especially the unique character and atmosphere of 25hours. We’re very sorry about the bathroom tiles and hope you mentioned this to our team during your stay so we could have helped right away. Thank you as well for your suggestion regarding the reading lights, we’ll definitely keep this in mind. It’s great to hear that you enjoyed your stay with us, and we hope to welcome you back to Düsseldorf soon! Kind regards Amelie Futschik Front Office Shiftleader

Salut Man Kit C. Thank you very much for the positive feedback regarding your stay. As the hotel aims to reduce plastic waste, we do not use trash bags in the rooms. However, items such as spoons and glasses are, of course, available upon request from the respective departments. We are delighted that you otherwise enjoyed your stay and sincerely hope you will visit us again. Best regards Dennis Büsdorf Night Manager

Hello Ghassan Thank you for your honest feedback regarding your stay. We sincerely regret the circumstances that arose right at check-in and would like to apologize for them. Backstreet Boys concerts were taking place during the time of your visit. As one of the designated event hotels, we naturally experienced a very high volume of guests, along with numerous inquiries, meetings, and planning activities. We apologize for the failure to respond directly to your complaint and for the fact that this was perceived as unprofessional. Nevertheless, we hope you will visit us again. Best regards Dennis Büsdorf Night Manager

Dear Cecilie B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gamze Öztürk Front Office Manager