Having checked in on line it was a very rapid process to collect my room key and go to my room. Normally checking in and checking out can waste lots of time so the online check in and check out system really works well and saves so much time. I was not sure where to drop my key when I left and there was a queues, but I asked the receptionist who was busy, if it was OK to leave the key with her and she nodded

Empty soap bottles in the bathroom. Slow refill of food at breakfast, f. example eggs, bread, cheese, fruits

The staff was very friendly and the food (breakfast, lunch during the training, coffee breaks) was very good. Unfortunately, the room left room for improvement. It was only in the morning that I noticed that the bed linen was not properly clean. The bathroom also had minor flaws: Drainage bathtub not tight Foot pedestal in the toilet area is coming loose.

Hotel accomodation is good. The food for dinner,choice is limited and quality is not high standing

The room was nice and confortable. I miss having plugs by the bed but most hotels are getting rid of them these days. The bar was supposed to close at 23.00 but when I asked for a nightcap at 22.30 on Tuesday February 15th, the gentleman at reception was arguing with me on the phone that they do have drinks but the bar was closed when I believe a simple apology would have been sufficient: the gentleman needs coaching and customer handling: just a bit abrupt to work at and Accor reception. His colleague, a lady on duty Wednesday lending me an umbrella and The Waiter at the bar on Wednesday made up for it with their kindness. Full credit to the reception Manageress to allow me a late check-out having a flight back late afternoon.

Friendly and helpful staff

I stay every WE at SEESTERN one to two nights I miss nothing than that, what is privat by official sources ( corona etc.) every problem , great or small, has found a solution , typically the spirit of Duesseldorf, which all in the SEESTERN team is living. I appriciate this all the time and will finally thank sincerely after a long period as guest and I am sure this will continue as long as I will visit and stay at this HOUSE

The room was dirty with spiders and the service was mediocre.

The hotel lies directly at the end of the #77 U-Bahn and is hence easily reachable from the train station/airport. The staff are very helpful and professional and the Covid-19 measures are well-established for a safe stay. The room was nice and the food in the reduced menu service very tasty. The WiFi connection was excellent and easy to use.

This must have been my 10th visit at the Novotel City West and it's always a pleasure to stay here. Perfect for visiting the Areal Böhler exhibition site (15 min.walk or 5 minutes by car). This time I got a completely refurbished room on the third floor (which was necessary since the old furniture was a bit old and boring). Bathroom was still the old one, bath with plastic curtain isn't my thing and could be improved. Good mattress and pillows. Since I already checked-in online the check-in procedure went very fast.

The staff at this hotel is very friendly and helpful. We have stayed at this hotel several times and each time the staff exceeds previous expectations. Yes, it is not centrally located, but what matters most is friendliness and a great night's sleep and stay in a well sized room. Splendid breakfast with many options. Easy parking in the neighborhood. Thanks. Will stay again.

The hotel location is great for business trips to Düsseldorf with many companies in the area. The accessibility via the U-Bahn is also excellent. Rooms are standard Novotel but well-kept. The staff are all very professional and helpful and the WiFi easy to use and of sufficient speed. In all, a very recommendable hotel.

Our stay at the Düsseldorf Novotel Hotel was just perfect: friendly staff at reception and breakfast. Due to the current pan situation, the hotel has put all measures in place to provide an ideal and safe stay. Large rooms. Breakfast was plentiful. Ideal if you travel with children. Will definitely visit again.

The staff were very friendly , the room was very comfortable and the location close to the places I had to go to , I arrived in the late afternoon and the restaurant team received me with a delicious menu

Hotel is modern and well-located for the businesses around the Düsseldorf Seestern area. Easily reachable from the main station via several trams. Internet easy to use and sufficient. Staff friendly and room fine.