Novotel Duesseldorf City West (Seestern) 4 stars

Customer review rating (ALL Rating) 4.4/5 1,659 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Ideally located business hotel equipped for meetings

  • Modern, spacious rooms with desk and WiFi

  • Play areas; children stay free of charge

  • Restaurant with early bird breakfast from 4am and terrace

  • Direct U-Bahn links from the hotel to local attractions

Our accommodation(s)

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Hotel location

Novotel Duesseldorf City West (Seestern)

Niederkasseler Lohweg 179
40547 DUESSELDORF
Germany

GPS:51.241248, 6.735687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO²

Novo² offers an innovative combination of Lounge Bar, and Eating/Business area with a totally new developed Food concept. Feel good and be inspired by our easy and attractive kitchen. We are looking forward to welcoming you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,659 reviews

TripAdvisor Rating  4.0/5  837 reviews

Good place to stay

Customer review rating 4.5/5

Jun Families - Confirmed reviews ALL

Stayed for two days for a kids ski camp visit in near Duesseldorf. Welcome drink was good and a bathtub was very nice for my kids. Breakfast menu was relatively limited to another Novotel, however, it was good enough for me at least. Will stay here next time again.

Good service, aged rooms

Customer review rating 3.5/5

Kj Business - Confirmed reviews ALL

The hotel is well positioned, with many available rooms, meeting spaces and a decently sized bar and restaurant. The rooms have somewhat aged decor, but the bathrooms are a real disappointment. Thin walls, weirdly shaped fixtures and an unpleasant smell to greet you right from the door. The staff is pleasant and helpful.

Dear KJ, Thank you for taking the time to share your review of your recent stay at Novotel Duesseldorf City West. We appreciate your positive feedback regarding our well-positioned hotel, the availability of rooms, meeting spaces, and our decently sized bar and restaurant. We also want to express our gratitude for acknowledging our pleasant and helpful staff. We have taken note of your comments regarding the rooms and the bathrom and we will take it into account for future improvements. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an even better experience. Warm regards, The Novotel Duesseldorf City West Team

Not fully stastified

Customer review rating 3.0/5

Kishore Business - Confirmed reviews ALL

There is no welcome drink and water bottel in the room and nothing in the mini fridge.

Dear kishore, thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the missing of a welcome drink, water bottle, and items in the mini fridge. Your comments have been duly noted and we will take them into account for future improvements. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future. Best regards, The Novotel Duesseldorf City West Team

just for a short term

Customer review rating 3.0/5

Bill H. M. Families - Confirmed reviews ALL

While inquiring about parking, I found the hotel's parking fees to be relatively high for my budget. Consequently, I opted to park in a nearby public area over the weekend for free, and it was conveniently only 100 meters away. The hotel's bar, seemed to be on the pricier side. Our stay in a family room, where the sofa converts to a bed, revealed a drawback as the children mentioned difficulty sleeping due to the springs in their bed.

Dear Mr M., thank you for taking the time to share your feedback about your recent stay at Novotel Duesseldorf City West. Regarding the parking fees, we understand that it did not meet your budget expectations. We apologize for any inconvenience caused. We appreciate your resourcefulness in finding a nearby public area for free parking. We also acknowledge your observation about the pricing at our hotel bar. We constantly review our pricing to ensure it is fair and competitive within the market. Furthermore, we apologize for the discomfort experienced by your children due to the sofa bed. We will take this feedback into account and consider ways to improve the sleeping arrangements for our young guests. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Novotel Duesseldorf City West Annick Richard Executive Manager

Customer review rating 2.5/5

Lars O. Business - Confirmed reviews ALL

I have stayed her for the past 17 years during the boot 24 bist show , and service have gone down, I am a Gold/Platinum member, depending on how much I travel. I got no up grade, no greeting, and no choice of complementary drink. This was just not a positive which I normally experience no matter where in the world I use Accor

Dear Mr. O., thank you for being a loyal guest at Novotel Duesseldorf City West for the past 17 years during the boot fair. We appreciate your feedback and understand your disappointment. As a valued Gold/Platinum member, it is important to us that you feel recognized and receive the benefits you deserve. We apologize for not providing you with an upgrade, a warm greeting, and a choice of complementary drink during your stay. We have duly noted your feedback and will take it into account for future improvements. Best regards, Novotel Duesseldorf City West Annick Richard stellv. Hoteldirektorin

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Other web-users rate our hotel

  • 360 reviews 7.7/10 Location
  • 936 reviews 5.9/10 Room
  • 1,071 reviews 9.6/10 Service
  • 10 reviews 8.2/10 WiFi
  • 491 reviews 8.5/10 Breakfast
  • 412 reviews 6.4/10 Cleanliness
  • 317 reviews 8.3/10 Food
  • 211 reviews 4/10 Value

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