Novotel Duesseldorf City West (Seestern) Hotel 4 stars

Very happy with the staff - pleasant and accommodating. Unfortunately, this is the worst Novotel we have stayed in. To set context, we like Novotel as it is well set-up for families. This Novotel was nice in the public areas e.g. dining area and reception; however the room was very tired. Uncomfortable bed. Bathroom was from the 1960s and the amenities e.g kettle was very old. No coffee machine like in other Novotels we have stayed in. Definitely not a 4-star hotel, more 3-star at the best.

Friendly and efficient staff along with a clean and comfortable room made this a pleasant stay.

Very old rooms, the shower broke during stay

Not great. Poor room, cockroach and small single bed

Nice bedroom, good breakfast, staff hotel really nice and always happy to help

Excellent service

Reception ok. Bar ok. Only complain regarding inappropriate behaviour of room service personnel on check out date.

This is the second time we’ve stayed at Novotel Duesseldorf City West. Friendly staffs, clean room and excellent breakfast buffet & service. Our kids 10&12 enjoyed the play corner in the lobby area. The only downside was the sauna & steam room, it was out of order when we want to use them. This place has fulfilled our requirement for a short weekend gateaway. Will definetely stay here again if we’re visiting Duesseldorf !!

It's good, but there are no slippers

i bringed it to the reception... but still, it's something unexpectable. probability to be taken from other side is limited, as we didn't layed out in nature (there were rainy days) and neither touch any animal (dog or something).

Very good comfort camera, good temperature and services. Quality breakfast with many choices, very kind staff.

First room assigned to us had a sink that is clogged. We called housekeeping about the issue and someone came to try to unclog it. Unfortunately, after around 10 min. of trying, it was not successful. We were told to wait to be contacted for a room change. After 15-20 min of waiting to be assigned a new room, the same person came and said he would try again to unclog it. Again, after 10 min. or so of trying, it was not succesful. The person left again saying that we will received a call from the receptionist to change our room. After another 10-15 min. of waiting, the same person came again to say that we actually had to go personally down to the reception to be assigned a new room. We did not mind to do that, but because of all this ordeal, we wasted around 1+ hour in total waiting. While we were happy that the hotel at least tried to solve the problem, the matter to which it was carried out was not very satisfactory. They could have quickly assigned us a new room directly after the first failed attempt instead of sending the housekeeping to try again. We did finally get a new room, but there was no compensation for the lost time due to the unnecessary waiting.

Excellent: quick and easy Check-In &Check-Out; nice clean room! I was a little confused about the online check-in and 200 Euro charge, but now understand how this process works, and it is convenient. Only request is for softer pillows :)

Fine

I like the hotel location Room size Parking availability Staff very helpful And make you feel really you are a Golden member. Actually some other accor brands you do not know really if you are Golden or not !