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Novotel Duesseldorf City West (Seestern) Hotel 4 stars

Customer review rating 4.3/5 3,098 reviews
Novotel Duesseldorf City West (Seestern)
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+ 25 Services
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Room 1

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Hotel extras

  • Ideally located business hotel equipped for meetings

  • Modern, spacious rooms with desk and WiFi

  • Play areas; children stay free of charge

  • Restaurant with early bird breakfast from 4am and terrace

  • Direct U-Bahn links from the hotel to local attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)
  • Outdoor tennis court (Nearby)
  • Jogging track (Nearby)
Business services
  • 16 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Duesseldorf City West (Seestern)

Niederkasseler Lohweg 179
40547
duesseldorf
germany

Tel: +49211520600

Fax: (+49)211/52060888

Contact email

Check-in from 15h00

Check out up to 12h00

  • 828,836 :   828,836 Am Seestern

  • U76,U74 :   U76,U74 PRINZENALLEE

  • U77 :   U77 SEESTERN

  • By plane

    DUESSELDORF At 8km / 4.97 miles

  • By plane

    KOELN At 75km / 46.61 miles

  • By car

    SEESTERN At 0.5km / 0.31 miles

  • By train

    MAIN STATION DUS At 6.5km / 4.04 miles

GPS :51.241248, 6.735687

Our accommodations

Spacious and adaptable, the Novotel room is truly a place for living and is perfect for all your needs.

Accessible room

Standard room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 22m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with TWIN - bed

  • Max. number of persons: 2
  • Area: From 22m²

Superior Room with 1 queensize bed

  • Max. number of persons: 2
  • Area: From 22m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

NOVO²

Type of cuisine: International

Novo² offers an innovative combination of Lounge Bar, and Eating/Business area with a totally new developed Food concept. Feel good and be inspired by our easy and attractive kitchen. We are looking forward to welcoming you.

Lunch

06:30 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO² BAR

Photo non contractuelle / Strictly non binding

Salads and burgers, wine and champagne, long drinks and cocktails, coffee specialties and Altbier - we are on hand to serve you your favorite drink at our Novo² lounge from 10am to 1am. Escape from the stresses of everyday life!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 405 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Duesseldorf City West (Seestern)

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,098 reviews

tripadvisor

TripAdvisor Rating 4.0/5

779 reviews

Pleasant

Customer review rating 4.3/5

Alex Business - 10/02/2020 Confirmed reviews ALL

Overall, I had a pleasant stay at the hotel. Nevertheless, the rooms should be refurbished a bit. They start looking old.

Cher Monsieur R., nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Düsseldorf. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes. En espérant vous recevoir à nouveau à Düsseldorf, très cordialement Annick Richard stellv. Hoteldirektorin/Executive Manager

Novotel Am Seestern

TripAdvisor rating 4.0/5

PeNor Business - 09/02/2020 TripAdvisor review

Hotel is modern and well-located for the businesses around the Düsseldorf Seestern area. Easily reachable from the main station via several trams. Internet easy to use and sufficient. Staff friendly and room fine.

Dear PeNor, thank you very much for your feedback following your stay in Novotel Düsseldorf and your compliment concerning the staff. We hope to see you soon again in Düsseldorf. Sincerely, Annick Richard / Executive Manager

Ok

Customer review rating 4.3/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Average hotel, carpet in room is not Ok, bathrom not very modern, strong sigarette smell in the bathroom during my whole stay. Comes through the ventilation system. Smoking directly outside the hotel entrence is not good.

Dear Mr B., thank you for your feedback. Unfortunately, you were not satisfied with your stay and the services in our hotel. We are sorry about it and we do apologize. Our highest aim is it to enable our guests a pleasant stay. We take your criticism seriously and be sure we constantly strive to improve our ser-vices. With best regards, Annick Richard Executive Manager

Fine but from 4* more expected

Customer review rating 4.3/5

Beatrix Business - 08/02/2020 Confirmed reviews ALL

the same breakfast every morning, after 5 days its really boring. i got one towel except for two one time, soap fisnihed in distributors in bathroom plus very hard to get it from it, when it was. Hair dryer not working.

Dear Mrs B., Thank you for taking the time to tell us about your experience at the Novotel Duesseldorf City West. I am sorry that your experience did not meet your expectations. We take your criticism seriously and be sure we constantly strive to improve our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Great staff, tired hotel

Customer review rating 4.3/5

Mark P. Families - 04/02/2020 Confirmed reviews ALL

Very happy with the staff - pleasant and accommodating. Unfortunately, this is the worst Novotel we have stayed in. To set context, we like Novotel as it is well set-up for families. This Novotel was nice in the public areas e.g. dining area and reception; however the room was very tired. Uncomfortable bed. Bathroom was from the 1960s and the amenities e.g kettle was very old. No coffee machine like in other Novotels we have stayed in. Definitely not a 4-star hotel, more 3-star at the best.

Dear Mr. P., thank you for your return concerning your stay in Novotel Düsseldorf. We are very happy to hear you were satisfied with the staff. We are sorry that your experience concerning the room did not meet your expectations. We already began at the end of 2019 with the renovation of the rooms and we hope we can convince you with our new product next time you are coming in Düsseldorf. Best regards from germany, Annick Richard stellv. Hoteldirektorin/Executive Manager

Clean room and good internet

Customer review rating 4.3/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

Friendly and efficient staff along with a clean and comfortable room made this a pleasant stay.

Very old room

Customer review rating 4.3/5

Anonymous Business - 25/01/2020 Confirmed reviews ALL

Very old rooms, the shower broke during stay

Dear Philipp L., thank you for taking the time to tell us about your experience at the Novotel Duesseldorf City West. I am sorry that your experience did not meet your expectations. We already began with the renovation of the rooms and hope we can convince you with our new rooms. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Poor room, cockroach and smal single bed

Customer review rating 4.3/5

Neil M. Business - 20/01/2020 Confirmed reviews ALL

Not great. Poor room, cockroach and small single bed

Dear Mr M., we are very sorry that we could not met your expectations. We already began end of last year with the renvotion of the rooms. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Perfect stay

Customer review rating 4.3/5

Annabel Business - 11/01/2020 Confirmed reviews ALL

Nice bedroom, good breakfast, staff hotel really nice and always happy to help

Excellent

Customer review rating 4.3/5

Avi Families - 07/01/2020 Confirmed reviews ALL

Excellent service

Dear Mrs M., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

As expected.

Customer review rating 4.3/5

Anonymous Families - 04/01/2020 Confirmed reviews ALL

Reception ok. Bar ok. Only complain regarding inappropriate behaviour of room service personnel on check out date.

Dear Mr P., thank you very much for your feedback and for informing us about your stay in Novotel Düsseldorf. We are very sorry that we could not met your expectations. Be sure we continuously strive to improve our services. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Great stay

Customer review rating 4.3/5

Vitha Families - 31/12/2019 Confirmed reviews ALL

This is the second time we’ve stayed at Novotel Duesseldorf City West. Friendly staffs, clean room and excellent breakfast buffet & service. Our kids 10&12 enjoyed the play corner in the lobby area. The only downside was the sauna & steam room, it was out of order when we want to use them. This place has fulfilled our requirement for a short weekend gateaway. Will definetely stay here again if we’re visiting Duesseldorf !!

Customer review rating 4.3/5

Feng M. Business - 11/12/2019 Confirmed reviews ALL

It's good, but there are no slippers

all good, except the fact that we've found a tick

Customer review rating 4.3/5

I. Families - 09/12/2019 Confirmed reviews ALL

i bringed it to the reception... but still, it's something unexpectable. probability to be taken from other side is limited, as we didn't layed out in nature (there were rainy days) and neither touch any animal (dog or something).

Dear I., thank you for taking the time to share your feedback. I am really sorry about the experience you made in our hotel. We odered a check from the room and made a fully clean service. Please accept my apologies. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Perfect

Customer review rating 4.3/5

Riccardo Business - 08/12/2019 Confirmed reviews ALL

Very good comfort camera, good temperature and services. Quality breakfast with many choices, very kind staff.

Customer service is good, but could be improved

Customer review rating 4.3/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

First room assigned to us had a sink that is clogged. We called housekeeping about the issue and someone came to try to unclog it. Unfortunately, after around 10 min. of trying, it was not successful. We were told to wait to be contacted for a room change. After 15-20 min of waiting to be assigned a new room, the same person came and said he would try again to unclog it. Again, after 10 min. or so of trying, it was not succesful. The person left again saying that we will received a call from the receptionist to change our room. After another 10-15 min. of waiting, the same person came again to say that we actually had to go personally down to the reception to be assigned a new room. We did not mind to do that, but because of all this ordeal, we wasted around 1+ hour in total waiting. While we were happy that the hotel at least tried to solve the problem, the matter to which it was carried out was not very satisfactory. They could have quickly assigned us a new room directly after the first failed attempt instead of sending the housekeeping to try again. We did finally get a new room, but there was no compensation for the lost time due to the unnecessary waiting.

Dear Mr. H., thank you very much for your feedback. I am really sorry about the experience you made in our hotel and I apologize therefore. I will clear in team why the staff did not give you directly a new room instead of letting you wait that long until you becam an new room. Be sure it is not our standard. We take your criticism seriously and be sure we constantly strive to improve our services. Best regards from germany, Annick Richard stellv. Hoteldirektorin/Executive Manager

Excellent experience.

Customer review rating 4.3/5

Larry Business - 28/11/2019 Confirmed reviews ALL

Excellent: quick and easy Check-In &Check-Out; nice clean room! I was a little confused about the online check-in and 200 Euro charge, but now understand how this process works, and it is convenient. Only request is for softer pillows :)

All good

Customer review rating 4.3/5

David W. Business - 28/11/2019 Confirmed reviews ALL

Fine

Feel like home

TripAdvisor rating 4.0/5

ahmadsD307RZ Business - 25/11/2019 TripAdvisor review

I like the hotel location Room size Parking availability Staff very helpful And make you feel really you are a Golden member. Actually some other accor brands you do not know really if you are Golden or not !

Efficient and just what was needed

Customer review rating 4.3/5

Keyvan A. Business - 22/11/2019 Confirmed reviews ALL

Very efficient clean hotel. Although I found it particularly cold and the noise barrier between rooms is very low. Other than that, my sink broke down and it would have been also nice to have some snacks readily available in the fridge.

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