Novotel Duesseldorf City West (Seestern) Hotel 4 stars

The hotel is convenient to several companies and to the U-Bahn. The rooms are standard Novotel quality and well-maintained. The staff were very polite and efficient. WiFi easy and with good connectivity.

Very professional staff, the breakfast was really well organized and the room was impeccably clean

The Air Condition was not working and nobody informed us. Me and my family we didn't sleep.

Dear Accor team, unfortunately I have booked for my birthday your hotel. When I checked in nobody mention that the airconditioning was broken since a longer time. I couldn't react to rebook or switch to an another hotel. We went with 2 kids and stayed 3 days and 2 nights to celebrate my birthday in Dusseldorf. In the second day the nice staff couldn't offer my a solution to change into an another room which the aircon wasnt broken. For a request to change from level 4 to 1 beacase at least I can open the windows and to avoid my kids can fall down from a higher level. But this was also rejected because they have not suitable beds in this level. Only a fan was the only thing which the staff could offer me to lesser my pain. Honestly the first night was a just a tropical one and we couldn't sleep regular because it was so hot that we could only sleep naked. More I do not want to write because the experience was too tough. Best regards K.

A work trip that met expectations

Bed was good, breakfast also, but the room was not as luxurious as described on the website / showed on the pictures. The airco worked, but it was a really old one which didn't make the room cooler at all. Breakfast was good though, everything was clean and staff was really friendly.

Our stay at the Düsseldorf Novotel Hotel was just perfect: friendly staff at reception and breakfast. Due to the current pan situation, the hotel has put all measures in place to provide an ideal and safe stay. Large rooms. Breakfast was plentiful. Ideal if you travel with children. Will definitely visit again.

Friendly staff at the reception and restaurant. There were very few guests due to the current worldwide situation, nevertheless all amenities were available in the hotel and at the breakfast buffet.

A true Novotel experience. Nice, clean and pleasant staff,

The Reception is passion and the room is very clean,I feel comfortable during my stay.

very pleasend very friendly workers

Everything is good (especially for the Wifi) except that one service people can open my door without permit and with a bad attitude.

Was fine to stay for couple of nights for business.

I spent 4 nights at the hotel for a business trip and had an enjoyable experience . The room was spacious and the bar food was tasty although a little expensive. The vouchers for items and the reception shop in the room was a very nice touch. The hotel is well situated for access to the airport and the Böhler Areal .

Everything OK. Place nice and so is staff. Room OK, bathroom (tub and sink) reminded me of Ibis though :-) (old style standard plastic things). Usually when I get to a Accor hotel, being platinum member, I enjoy a few privileges. Those being: registration form and room key are usually ready on arrival, voucher for welcome drink and premium internet (if available), and some small welcome (bottle of water, some little sweets or fruit or so) in the room etc. None of this was provided this time.