Novotel Duesseldorf City West (Seestern) Hotel 4 stars

Understandably there was no cleaning of the room due to covid. Slightly frustrating was the poorly stocked and prepared room (fridge not on, no tissues, no soap very little coffee etc) which increased social contact as we had to go to desk to resolve. If you’re not going to clean the room for a 4 night stay would be helpful to stock the room accordingly! Also booked a number of double rooms but received twins

The staff is friendly, pragmatic and flexible and the beds are very comfy. Our family of four, with two little kids, had a great night and morning at the hotel! One of the very places with one room for four.

The hotel location is great for business trips to Düsseldorf with many companies in the area. The accessibility via the U-Bahn is also excellent. Rooms are standard Novotel but well-kept. The staff are all very professional and helpful and the WiFi easy to use and of sufficient speed. In all, a very recommendable hotel.

The hotel is convenient to several companies and to the U-Bahn. The rooms are standard Novotel quality and well-maintained. The staff were very polite and efficient. WiFi easy and with good connectivity.

Very professional staff, the breakfast was really well organized and the room was impeccably clean

The Air Condition was not working and nobody informed us. Me and my family we didn't sleep.

Dear Accor team, unfortunately I have booked for my birthday your hotel. When I checked in nobody mention that the airconditioning was broken since a longer time. I couldn't react to rebook or switch to an another hotel. We went with 2 kids and stayed 3 days and 2 nights to celebrate my birthday in Dusseldorf. In the second day the nice staff couldn't offer my a solution to change into an another room which the aircon wasnt broken. For a request to change from level 4 to 1 beacase at least I can open the windows and to avoid my kids can fall down from a higher level. But this was also rejected because they have not suitable beds in this level. Only a fan was the only thing which the staff could offer me to lesser my pain. Honestly the first night was a just a tropical one and we couldn't sleep regular because it was so hot that we could only sleep naked. More I do not want to write because the experience was too tough. Best regards K.

A work trip that met expectations

Bed was good, breakfast also, but the room was not as luxurious as described on the website / showed on the pictures. The airco worked, but it was a really old one which didn't make the room cooler at all. Breakfast was good though, everything was clean and staff was really friendly.

Our stay at the Düsseldorf Novotel Hotel was just perfect: friendly staff at reception and breakfast. Due to the current pan situation, the hotel has put all measures in place to provide an ideal and safe stay. Large rooms. Breakfast was plentiful. Ideal if you travel with children. Will definitely visit again.

Friendly staff at the reception and restaurant. There were very few guests due to the current worldwide situation, nevertheless all amenities were available in the hotel and at the breakfast buffet.

A true Novotel experience. Nice, clean and pleasant staff,

The staff were very friendly , the room was very comfortable and the location close to the places I had to go to , I arrived in the late afternoon and the restaurant team received me with a delicious menu

Hotel is modern and well-located for the businesses around the Düsseldorf Seestern area. Easily reachable from the main station via several trams. Internet easy to use and sufficient. Staff friendly and room fine.

I like the hotel location Room size Parking availability Staff very helpful And make you feel really you are a Golden member. Actually some other accor brands you do not know really if you are Golden or not !