Novotel Duesseldorf City West (Seestern)

Novotel Duesseldorf City West (Seestern) 4 stars

Customer review rating (ALL Rating) 4.4/5 797 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Ideally located business hotel equipped for meetings

  • Modern, spacious rooms with desk and WiFi

  • Play areas; children stay free of charge

  • Restaurant with early bird breakfast from 4am and terrace

  • Direct U-Bahn links from the hotel to local attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Duesseldorf City West (Seestern)

Niederkasseler Lohweg 179
40547 DUESSELDORF
Germany

  • 828,836:  828,836 Am Seestern

  • U76,U74:  U76,U74 PRINZENALLEE

  • U77:  U77 SEESTERN

  • By plane

    DUESSELDORF At 8km / 4 miles

  • By plane

    KOELN At 75km / 46 miles

  • By car

    SEESTERN At 0km / 0 miles

  • By train

    MAIN STATION DUS At 6km / 4 miles

  • By train

    U76 At 1km / 0 miles

  • By train

    U77 At 0km / 0 miles

GPS:51.241248, 6.735687

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO²

Novo² offers an innovative combination of Lounge Bar, and Eating/Business area with a totally new developed Food concept. Feel good and be inspired by our easy and attractive kitchen. We are looking forward to welcoming you.

Our accommodation(s)

Spacious and adaptable, the Novotel room is truly a place for living and is perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Duesseldorf City West (Seestern)

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  797 reviews

TripAdvisor Rating  4.0/5  817 reviews

Certificate of excellence 2022

Nice quiet location, comfortable stay

Customer review rating 4.0/5

Bryan Solo - Confirmed reviews ALL

Hotel is conveniently accessible via public transport from the central train station. Room was large and comfortable. Wifi was very fast. I was given a complimentary drink at the time of stay as well, thank you!

Convenient

Customer review rating 4.5/5

Mandy Business - Confirmed reviews ALL

The Novotel Am Seestern is convenient to our offices and provides a quick and convenient stay every time.

Dear Mrs M., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Clean, friendly, great value

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Super friendly staff, nice and clean room, great value for the price

Dear Mrs S., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Nice Room.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I liked the room. It was big and cozy. I had a good sleep. I would like to mention the very desk personell at the reception, which very very nice and helpfull. Even provided some bag of tee after a stressfull day for free. I had some irritation with the bath. The Shower / bathtube had trouble with my heavy weight. I hope nothing broke. I liked the Hairdryer. In the end I was satisfied with my stay.

Dear Mr K., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West. It is always a pleasure to receive a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

A lot of space and good service.

Customer review rating 4.0/5

Mario Families - Confirmed reviews ALL

Good hotel, well located, with a lot of space. Rooms are large and ecological approach. Only shower is older model. Breakfast is very fine. People are very nice.

Good business hotel with comfortable rooms

Customer review rating 4.0/5

Jet Solo - Confirmed reviews ALL

Having checked in on line it was a very rapid process to collect my room key and go to my room. Normally checking in and checking out can waste lots of time so the online check in and check out system really works well and saves so much time. I was not sure where to drop my key when I left and there was a queues, but I asked the receptionist who was busy, if it was OK to leave the key with her and she nodded

as always, ok but some small isues

Customer review rating 3.5/5

Huawei Business - Confirmed reviews ALL

Empty soap bottles in the bathroom. Slow refill of food at breakfast, f. example eggs, bread, cheese, fruits

Room for improvement

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The staff was very friendly and the food (breakfast, lunch during the training, coffee breaks) was very good. Unfortunately, the room left room for improvement. It was only in the morning that I noticed that the bed linen was not properly clean. The bathroom also had minor flaws: Drainage bathtub not tight Foot pedestal in the toilet area is coming loose.

well located, clean

Customer review rating 3.0/5

Tine V. Business - Confirmed reviews ALL

Hotel accomodation is good. The food for dinner,choice is limited and quality is not high standing

All good

Customer review rating 4.0/5

Yacine B. Business - Confirmed reviews ALL

The room was nice and confortable. I miss having plugs by the bed but most hotels are getting rid of them these days. The bar was supposed to close at 23.00 but when I asked for a nightcap at 22.30 on Tuesday February 15th, the gentleman at reception was arguing with me on the phone that they do have drinks but the bar was closed when I believe a simple apology would have been sufficient: the gentleman needs coaching and customer handling: just a bit abrupt to work at and Accor reception. His colleague, a lady on duty Wednesday lending me an umbrella and The Waiter at the bar on Wednesday made up for it with their kindness. Full credit to the reception Manageress to allow me a late check-out having a flight back late afternoon.

Seminar in house

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Friendly and helpful staff

regularly guest on weekend

TripAdvisor rating 5.0/5

aurigaosug Business - TripAdvisor review

I stay every WE at SEESTERN one to two nights I miss nothing than that, what is privat by official sources ( corona etc.) every problem , great or small, has found a solution , typically the spirit of Duesseldorf, which all in the SEESTERN team is living. I appriciate this all the time and will finally thank sincerely after a long period as guest and I am sure this will continue as long as I will visit and stay at this HOUSE

Mediocre

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The room was dirty with spiders and the service was mediocre.

Dear Mrs N., Thank you for taking the time to tell us about your experience at the Novotel Düsseldorf City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Good, safe stay

TripAdvisor rating 5.0/5

PeNor Business - TripAdvisor review

The hotel lies directly at the end of the #77 U-Bahn and is hence easily reachable from the train station/airport. The staff are very helpful and professional and the Covid-19 measures are well-established for a safe stay. The room was nice and the food in the reduced menu service very tasty. The WiFi connection was excellent and easy to use.

Perfect hotel for fairs (but not for a city trip).

TripAdvisor rating 5.0/5

freddy989 Business - TripAdvisor review

This must have been my 10th visit at the Novotel City West and it's always a pleasure to stay here. Perfect for visiting the Areal Böhler exhibition site (15 min.walk or 5 minutes by car). This time I got a completely refurbished room on the third floor (which was necessary since the old furniture was a bit old and boring). Bathroom was still the old one, bath with plastic curtain isn't my thing and could be improved. Good mattress and pillows. Since I already checked-in online the check-in procedure went very fast.

Dear Freddy, thank you very much for your feedback and for sharing your experience at Novotel. We are planing the renovation from the rooms and the bathrooms for next year. We hope to welcome you soon again in our Hotel. With best regards, Annick Richard / Executive Manager

Excellent hotel with friendly staff

TripAdvisor rating 5.0/5

janN7467PO TripAdvisor review

The staff at this hotel is very friendly and helpful. We have stayed at this hotel several times and each time the staff exceeds previous expectations. Yes, it is not centrally located, but what matters most is friendliness and a great night's sleep and stay in a well sized room. Splendid breakfast with many options. Easy parking in the neighborhood. Thanks. Will stay again.

Well-run hotel

TripAdvisor rating 4.0/5

PeNor Business - TripAdvisor review

The hotel location is great for business trips to Düsseldorf with many companies in the area. The accessibility via the U-Bahn is also excellent. Rooms are standard Novotel but well-kept. The staff are all very professional and helpful and the WiFi easy to use and of sufficient speed. In all, a very recommendable hotel.

Perfect stay at ideally located hotel in Dusseldorf

TripAdvisor rating 5.0/5

Jan H TripAdvisor review

Our stay at the Düsseldorf Novotel Hotel was just perfect: friendly staff at reception and breakfast. Due to the current pan situation, the hotel has put all measures in place to provide an ideal and safe stay. Large rooms. Breakfast was plentiful. Ideal if you travel with children. Will definitely visit again.

Felt like home

TripAdvisor rating 5.0/5

Mazinsg Business - TripAdvisor review

The staff were very friendly , the room was very comfortable and the location close to the places I had to go to , I arrived in the late afternoon and the restaurant team received me with a delicious menu

Novotel Am Seestern

TripAdvisor rating 3.0/5

PeNor Business - TripAdvisor review

Hotel is modern and well-located for the businesses around the Düsseldorf Seestern area. Easily reachable from the main station via several trams. Internet easy to use and sufficient. Staff friendly and room fine.

Dear PeNor, thank you very much for your feedback following your stay in Novotel Düsseldorf and your compliment concerning the staff. We hope to see you soon again in Düsseldorf. Sincerely, Annick Richard / Executive Manager

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