Room was fine, breakfast nice, only missing an iron and board.

An an All Accor Gold Member I strive to stay in your hotel chains regularly. This was the second time we stayed at this hotel and we have observed a very low quality of service in the room that we've received. Quick feedback points for you to action on: - The bathroom wasn't cleaned properly (e.g. several women's hairs on the floor) - The skirting boards on the toilet were full of dust - There was trash under the bed and in one of the drawers in the cabinets - We booked a stay of 4 and bath towels were only available for 2. We acknowledge that this was corrected by the reception but shows a lack of attention to the booking details. Given the findings, we don't currently plan to stay in this hotel again and will be looking for Accor alternatives in the region in our next visit to Düsseldorf.

Pleasant staff,

Everything was ok, maybe the bathrooms need refreshment.

I have stayed in the Novotel before and hence was not expecting anything different. However, due to Covid, safety was well organised and made my two day trip secure. The staff that I dealt with this time were again very helpful and professional. Excellent WiFi service and the room was well-kept.

The hotel lies directly at the end of the #77 U-Bahn and is hence easily reachable from the train station/airport. The staff are very helpful and professional and the Covid-19 measures are well-established for a safe stay. The room was nice and the food in the reduced menu service very tasty. The WiFi connection was excellent and easy to use.

It was a one night stay during Oct; It was easy to locate , clean rooms, friendly staff with good flexibility; Breakfast spread was really good for the price of the stay. It would be good to make parking either free or 50% for the hotel guests. Overall good experience.

A clean quiet room near the elevator with parking under the hotel. Friendly staff. Will cone back next summer.

Nice and clean room, but nobody clean up the room after first night !

Comfortable quiete stay.

satisfied, Wi-fi ok, location of the hotel in quiet region

This must have been my 10th visit at the Novotel City West and it's always a pleasure to stay here. Perfect for visiting the Areal Böhler exhibition site (15 min.walk or 5 minutes by car). This time I got a completely refurbished room on the third floor (which was necessary since the old furniture was a bit old and boring). Bathroom was still the old one, bath with plastic curtain isn't my thing and could be improved. Good mattress and pillows. Since I already checked-in online the check-in procedure went very fast.

The staff at this hotel is very friendly and helpful. We have stayed at this hotel several times and each time the staff exceeds previous expectations. Yes, it is not centrally located, but what matters most is friendliness and a great night's sleep and stay in a well sized room. Splendid breakfast with many options. Easy parking in the neighborhood. Thanks. Will stay again.

The hotel location is great for business trips to Düsseldorf with many companies in the area. The accessibility via the U-Bahn is also excellent. Rooms are standard Novotel but well-kept. The staff are all very professional and helpful and the WiFi easy to use and of sufficient speed. In all, a very recommendable hotel.

Our stay at the Düsseldorf Novotel Hotel was just perfect: friendly staff at reception and breakfast. Due to the current pan situation, the hotel has put all measures in place to provide an ideal and safe stay. Large rooms. Breakfast was plentiful. Ideal if you travel with children. Will definitely visit again.