Novotel Duesseldorf City West (Seestern) Hotel 4 stars

Everything OK. Place nice and so is staff. Room OK, bathroom (tub and sink) reminded me of Ibis though :-) (old style standard plastic things). Usually when I get to a Accor hotel, being platinum member, I enjoy a few privileges. Those being: registration form and room key are usually ready on arrival, voucher for welcome drink and premium internet (if available), and some small welcome (bottle of water, some little sweets or fruit or so) in the room etc. None of this was provided this time.

The staff were very friendly , the room was very comfortable and the location close to the places I had to go to , I arrived in the late afternoon and the restaurant team received me with a delicious menu

Stay was very good. I noticed that the rooms have been renewed are looking fresh and up-to-date again. The bathroom has not been changed.

Except that your desk has forgoten to tell me that you are charging the parking place, for some reason I had to pay parking for 3 days although I had stayed 2 days (bit less than that), there were no towels in the room, sink didnt work properly, room service was not available after 22.00 although it is advertised that it works 24 hrs ariund the clock, desk told us that we can have late diner, however, restaurant said that it closes at 22.00 and that it is to late to serve us, room service drinked gratuity mineral water (actually only half bottle other half they left for me, which is fair I guess) and took my toffies, I can say that room was good and bed was indeed good.

I have made a habit of checking the bed for bedbugs. Didnt find any but found that the sheet was directly on top of the mattress, which had a big stain on it, looked like a puddle of piss had drained on it. Got a new room and it was OK. Also had a protective sheet between thr top sheet and mattress, unlike the first room, so really makes me wonder how housekeeping could have accidentally missed the situation im first room...

Overall, I had a pleasant stay at the hotel. Nevertheless, the rooms should be refurbished a bit. They start looking old.

Hotel is modern and well-located for the businesses around the Düsseldorf Seestern area. Easily reachable from the main station via several trams. Internet easy to use and sufficient. Staff friendly and room fine.

Average hotel, carpet in room is not Ok, bathrom not very modern, strong sigarette smell in the bathroom during my whole stay. Comes through the ventilation system. Smoking directly outside the hotel entrence is not good.

the same breakfast every morning, after 5 days its really boring. i got one towel except for two one time, soap fisnihed in distributors in bathroom plus very hard to get it from it, when it was. Hair dryer not working.

Very happy with the staff - pleasant and accommodating. Unfortunately, this is the worst Novotel we have stayed in. To set context, we like Novotel as it is well set-up for families. This Novotel was nice in the public areas e.g. dining area and reception; however the room was very tired. Uncomfortable bed. Bathroom was from the 1960s and the amenities e.g kettle was very old. No coffee machine like in other Novotels we have stayed in. Definitely not a 4-star hotel, more 3-star at the best.

Friendly and efficient staff along with a clean and comfortable room made this a pleasant stay.

Very old rooms, the shower broke during stay

Not great. Poor room, cockroach and small single bed

Nice bedroom, good breakfast, staff hotel really nice and always happy to help

Excellent service