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Mercure Hotel Duesseldorf Zentrum 3 stars

Customer review rating 4.4/5 1,248 reviews
Mercure Hotel Duesseldorf Zentrum
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Hotel extras

  • Direct connection to the Merkur Arena

  • Easy access to public transport

  • Messe Düsseldorf and Düsseldorf Airport just 10 minutes away

  • Many companies in the immediate vicinity

  • Welcoming team with personal, individualized service

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Duesseldorf Zentrum

Roßstraße 61
40476
duesseldorf
germany

Tel: +49211948530

Fax: (+49)211/9485377

Contact email

Check-in from 15h00

Check out up to 12h00

  • 722/721 :   722/721 BANKSTRASSE

  • KLEVER STRASSE :   U78 / U79 KLEVER STRASSE

  • By plane

    DUESSELDORF At 6km / 3.73 miles

  • By plane

    FLUGHAFEN DUS At 6km / 3.73 miles

  • By car

    AUTOBAHN A52 At 2km / 1.24 miles

  • By train

    HAUPTBAHNHOF At 4km / 2.49 miles

GPS :51.245745, 6.779938

Our accommodations

The 3-star Mercure Hotel Düsseldorf Zentrum has 68 non-smoking rooms, some with individually adjustable air conditioning. Choose between Standard and Privilege Rooms. Rooms are equipped with a desk, free WIFI, a safe WIFI and a safe, as well as tea and coffee-making facilities. The bathroom has a rain shower. Two children up to 12 years old can sleep in their parents' bed free of charge. Your pet is welcome to stay (xx EUR/night).

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 13m²
  • Wireless internet in your room
  • Bathroom products
  • Direct dial telephone

Standard Room with one double bed

  • Max. number of persons: 3
  • Area: From 13m²
  • Wireless internet in your room
  • Direct dial telephone

Standard Room with 2 single Beds

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • Direct dial telephone
Accessible room

Privilege Room, 1 double bed

  • Max. number of persons: 2
  • Area: From 19m²
  • Wireless internet in your room
  • Nespresso machine
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Our bar is the perfect place to refresh yourself with a beer, enjoy a drink or a snack, or experience the stimulating effect of an aromatic coffee any day of the week. The team is ready to welcome you daily from 6:00pm to 1:00am.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Duesseldorf Zentrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,248 reviews

tripadvisor

TripAdvisor Rating 4.0/5

95 reviews

Good location, polite and friendly staff

Customer review rating 4.4/5

Stefan Business - 14/02/2020 Confirmed reviews ALL

Reception staff was very polite, especially Kostadinka who took care of all our requests for information, payment, informed us about the area,ect . She and her colleagues were great professionals .

very pleasant stay

Customer review rating 4.4/5

Ismaël Solo - 09/01/2020 Confirmed reviews ALL

I had a pleasant stay at your hotel, with an efficient check-in, and lots of extras.

Dear Ismael B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

good hotel close to the city centre

Customer review rating 4.4/5

Ruud Friends - 08/01/2020 Confirmed reviews ALL

our stay was good! friendly employees and a warm welcome. we had the privelege room, unfortunately they are next to the elevator and at the (busy) street side... bed, bathroom and room in general are very good! free minibar and nespresso coffee! (please explain what kind of coffe you serve, normally we find a paper with explanation of the nespresso cups!) breakfast was very good!!!! we enjoy our stay

Dear Ruud K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. All our privilege rooms are facing the street or close to an elevator. Therefore we unfortunatley are not able to allocate guests booked this kind of room category in a more quiet part of the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Average

Customer review rating 4.4/5

Anonymous Business - 13/12/2019 Confirmed reviews ALL

- rooms are old and need refurbishment - very loud and noisy - limited parking space even "own garage" is advertised - breakfast overprized - convenient location - friendly staff

Dear Christian Herbert O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the rooms, they all have been renovated in 2015 - that those did not meet your expectations I regret. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

christmas shopping

Customer review rating 4.4/5

Luc Couples - 07/12/2019 Confirmed reviews ALL

small but cosy hotel only some metro stops from the old center

Dear Luc D., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf
Customer review rating 4.4/5

Izabela Couples - 03/12/2019 Confirmed reviews ALL

Nice hotel always with the small gift in the room :)

Dear Izabela G., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

Nice stay in a good hotel with a handy location.

Customer review rating 4.4/5

Ken M. Families - 17/10/2019 Confirmed reviews ALL

Liked the large quiet room allocated. Liked the Breakfast choices although the Coffee Machine was a bit problematic (overfilling cups).

Dear Kenneth M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Brilliant

Customer review rating 4.4/5

Very S. G. Families - 26/08/2019 Confirmed reviews ALL

Overall, excellent six-night stay. Staff were very friendly and polite, nothing was too much and the rooms were always cleaned to a very good standard. Breakfast was good and everything was in a good working condition. The only reason why I gave the hotel a 9 was because we did not have enough supply of teas and coffees in the room.

Dear Henrietta M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

Bad check in

Customer review rating 4.4/5

A. A. Business - 15/07/2019 Confirmed reviews ALL

I didn’t get my welcome the room was to small drink the parking entry was too small the construction was annoying

Dear a. A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a little compensation I will transfer by today 2000 reward poins to your LeClub-Account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Nüesch Hotel Manager

Comfortable stay

Customer review rating 4.4/5

Maggie Couples - 27/06/2019 Confirmed reviews ALL

We appreciated having the air conditioning. However we do not like that we can not plug the wash basin to hold the water in the basin while washing.

Dear Barbara J., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

Clean room with small tv.

Customer review rating 4.4/5

Clément Solo - 24/06/2019 Confirmed reviews ALL

I did the online check-in but the check-in at the hotel took some time. Staff was friendly and helpful during my stay. The room was clean, the bathroom was quite small as well as the Tv.

Dear Clement, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

Pleasant stay

Customer review rating 4.4/5

Rachel Couples - 15/06/2019 Confirmed reviews ALL

Staff were very friendly and helpful. Breakfast was good. Great restaurants in the area. Only negative - aircon didn’t work in our room and it was very warm overnight.

Dear Rachel M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. That Aircon did not work that well I want to say sorry for. At the moment we are about to reconstruct these in order to make them work 100% in summertime. So with your next stop everything will work great. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

Roomservice for bathrrom was not good.

Customer review rating 4.4/5

S. D. Business - 15/05/2019 Confirmed reviews ALL

Dear Team, In the stay for entire time the HIRDRYER was broken nobody replaced it and I did not received any bathroom amenities like shampoo, conditioner, body lotion. the shower gel was finished and was not refilled for two days and when it was refilled it was actually not working well. BR, Supriya

Dear Supriya Shekhar M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Nüesch Hotel Manager

Exellent

Customer review rating 4.4/5

K. Couples - 28/04/2019 Confirmed reviews ALL

Good hotel with a good service

Dear Mohammad K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Fast but relaxing

Customer review rating 4.4/5

Anonymous Business - 18/04/2019 Confirmed reviews ALL

Confortevole

Dear Enzo R., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Nicke Hotel

Customer review rating 4.4/5

Felix H. Solo - 14/04/2019 Confirmed reviews ALL

The hotel was nice and everyone frendliy, but it was not possible to Use my points by checkout. Because the new employee was not trained how it works and There was no step by step discription avalible.

Dear Felix H., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Mrs

Customer review rating 4.4/5

Anna Couples - 10/03/2019 Confirmed reviews ALL

Hotel was clean and comfortable. I did think the room would be bigger from the photos

Dear Mrs T., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Privilege room with no view?

Customer review rating 4.4/5

Marc L. Couples - 23/02/2019 Confirmed reviews ALL

As it is often the case for accor hotel, personal attitude and quality is firts class: we always feel welcomed. Breakfast is excellent. (Privilege) room was big but with no view: actually, there was a spot in the interior court that lit the area all night and that brought light in our room all night (we could not totally blind the window with the existing window curtain. The bed did not satisfy one of the (2) occupant.

Dear Mr. l., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Business trip

Customer review rating 4.4/5

Anonymous Business - 24/01/2019 Confirmed reviews ALL

Experience was ok, a bit sad to see such a limited choice in food and rooms are not really very soundproof.

Dear Mr G., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Very good breakfast, good location, small rooms

Customer review rating 4.4/5

Stefan Friends - 14/01/2019 Confirmed reviews ALL

Very nice staff members, for this kind of a hotel a very good breakfast (including fresh fruit and precooked pan cakes as well as stirred eggs and bacon). Pretty closed to city centre (walkable, around 2,5 km). Surroundings are normal for such a part of the city, there are some nice restaurants and even some late night (simple groceries) shops even open on a Sunday. The room was too small, but bearable. Bath facilities were normal, toilette brush was installed in such a way that it could not be used. Everything was clean and well maintained. Beds were normal/medium hotel quality, good to sleep on. All in all normal /medium hotel, with friendly staff and a very good breakfast.

Dear Stefan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager
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