Mercure Hotel Duesseldorf Zentrum 3 stars

It was a good hotel. Service was on point! They accommodated my family really well at the hotel and prepared according to my request. The only thing was that the AC was not working well. To have a good temperature in the room we had to set it up at 26• degrees (which in other places that would be really hot). The AC was running really cold and I’ve got a cold from it. Also, I booked via the Accor app a family room (3beds) but when I got the email for online checkin the information was wrong. It was stating only for 1 room and 2 adults. When we booked 3 rooms for 4 adults and 2 kids. So that was kind of confusing. We ended up calling the hotel and everything was clear with them. Thanks!

Overall a very good value hotel. The rooms, bathroom (modern & renovated)) and breakfast were much better than anticipated, when you look the hotel from outside. The only negative aspect is the location, a bit further away from the center. You need about €15 to go to the Central station and the main shopping/dining area.

A lovely accommodation.

Location is good, however the rooms could be improved like having better quality pillows and sheets.

We just spent 3 nights here and I really couldn't find fault. Staff were all friendly, and took the initiative – a problem with the fan in the bathroom was apparently reported by housekeeping after our arrival and was fixed for us. The hotel is small, which means it wasn't noisy or crowded, and the room was decent. Not the biggest Mercure room I've had, but it was serviceable for a weekend break. Although we were facing the street, there was little traffic noise. There is a tram stop a 5-min walk from the hotel taking you directly to the city centre, and bus 721 from the airport stops all but outside. There are also two kiosks either side of the hotel, and an EDEKA convenience store nearby. I liked Düsseldorf and I liked this hotel. I'll stay here again when I return.