Mercure Hotel Duesseldorf Zentrum 3 stars

Customer review rating (ALL Rating) 4.3/5 563 reviews

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Mercure Hotel Duesseldorf Zentrum - Image 1
Mercure Hotel Duesseldorf Zentrum - Image 2
Mercure Hotel Duesseldorf Zentrum - Image 3
Mercure Hotel Duesseldorf Zentrum - Image 4
Roßstraße 61, 40476 DUESSELDORF, Germany

Description

Hotel extras

  • Ideal connection to Dusseldorf Airport (DUS)

  • Good connection to the PSD Bank Dome Dusseldorf

  • Close to the convention center, Merkur Arena and Forty Four by place to be

  • Two charging stations for electric cars

  • Friendly team with personal service

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf Zentrum

Roßstraße 61
40476 DUESSELDORF
Germany

GPS:51.245745, 6.779938

Telephone
Fax +49 211 9485377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

In the evening, you can enjoy a glass of wine from the Mercure selection in the hotel bar in a convivial atmosphere with friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  563 reviews

TripAdvisor Rating  3.8/5  124 reviews

Customer review rating 0.5/5

Wolf S. Business - Confirmed reviews ALL

greate low rating as I am still waiting after 3 reminders on my invoice from my last stay Dec 4to 5to be sent to wo…

Dear Wolf, Thank you for your message and your kind comment—great to hear you enjoyed your stay. We sincerely apologize for the delay with your invoice. Please note that it has been sent today to your mentioned mailaddress. We appreciate your patience and hope this resolves the issue. best regards Jens Müller Resident Manager

Customer review rating 1.5/5

Chaimae B. N. Friends - Confirmed reviews ALL

Location is okay, and the staff is really nice and welcoming, but the rooms are dated and really bad compared to the Mercure hotel chain, it feels like a cheaper Ibis hotel that has been renamed. The bathroom has mold in the shower and a really weird smell coming out the vents, and the room doesn't have opaque curtains !! We caught people watching us at night when our lights were on. The elevator got stuck briefly with me inside and refused to open as it is very old too. I wouldn’t go to this hotel again, i expected it to be on the same level i had experienced multiple times at the Mercure hotels

Dear Chaimae, thank you for sharing your detailed feedback. We sincerely apologize for the issues you experienced during your stay. Your concerns regarding the room condition, bathroom cleanliness, curtains, and the elevator are taken very seriously. Please note that the modernization of the elevator has already been commissioned and will be carried out soon. We are glad to hear that you found our staff friendly and welcoming, and we truly regret that the overall experience did not meet your expectations. Your comments help us improve, and we hope to have the opportunity in the future to provide a stay that better reflects the quality standard you were expecting. best regards Jens Müller Resident Manager

Customer review rating 5.0/5

Richard H. Business - Confirmed reviews ALL

Very positive!!

Dear Richard, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our staff, breakfast, and location. It’s great to know you had such a positive experience! We look forward to welcoming you back soon. best regards Jens Müller Resident Manager

Customer review rating 2.0/5

Laurent P. Business - Confirmed reviews ALL

The room didn t clean during my trip. I very chock by elevateur, the door and floor very dirty.

Dear Laurent, thank you for your feedback. We are very sorry to hear that your room and the facilities were not up to standard during your stay — this is certainly not the experience we want our guests to have. We take your comments very seriously and have shared them with our housekeeping team to ensure this does not happen again. Please accept our sincere apologies for the inconvenience. We hope to have the opportunity to welcome you back and provide a properly clean and comfortable stay. Best regards Jens Müller Resident Manager

Customer review rating 4.5/5

Hongsik K. Business - Confirmed reviews ALL

The location is perfect to exhibition MESSE. Also easy to go airport. The staffs are friendly and kind

Dear Hongsik, thank you for your kind words! We’re delighted to hear that you enjoyed our convenient location, comfort, and friendly staff. It’s great to know our location worked well for your visit to the MESSE and the airport. We look forward to welcoming you back soon. Warm Regards Jens Müller Resident Manager

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Other web-users rate our hotel

  • 259 reviews 7.9/10 Location
  • 419 reviews 6.7/10 Room
  • 364 reviews 8.9/10 Service
  • 257 reviews 8.7/10 Breakfast
  • 201 reviews 7.5/10 Cleanliness
  • 31 reviews 8.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.