Mercure Hotel Duesseldorf Zentrum 3 stars

Customer review rating (ALL Rating) 4.3/5 600 reviews

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Description

Hotel extras

  • Ideal connection to Dusseldorf Airport (DUS)

  • Good connection to the PSD Bank Dome Dusseldorf

  • Close to the convention center, Merkur Arena and Forty Four by place to be

  • Two charging stations for electric cars

  • Friendly team with personal service

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf Zentrum

Roßstraße 61
40476 DUESSELDORF
Germany

GPS:51.245745, 6.779938

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

In the evening, you can enjoy a glass of wine from the Mercure selection in the hotel bar in a convivial atmosphere with friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  600 reviews

Customer review rating 3.0/5

Fred L. Business - Confirmed reviews ALL

Communal areas (stairs + corridors) were not hoovered for a week. Elevator was not functional - after 8 hours standing on an exhibition hall and having to climb 5 floors, not ideal. Staff at reception are nice but slow to serve drinks in the evening - when there is nobody at reception, they should be more attentive to customers in the breakfast area.

Dear Fred, thank you for taking the time to share your detailed feedback. We sincerely apologize that the cleanliness of the communal areas did not meet your expectations. This is certainly not the standard we aim to maintain, and we will address this immediately with our housekeeping team. We are also very sorry for the inconvenience caused by the elevator not being functional. Please note that the elevator is currently in urgent need of modernization, and works are planned to ensure a safer and more reliable experience for our guests. We completely understand how frustrating this must have been, especially after a long and exhausting day at the exhibition. Thank you as well for your honest comments regarding the service in the evening. While we’re pleased to hear that you found our reception staff friendly, we regret that the attentiveness and speed of service did not meet your expectations. We will review internal processes to ensure better coverage and responsiveness in both reception and breakfast areas. Your feedback is extremely valuable in helping us improve, and we truly hope to have the opportunity to provide you with a much better experience in the future. best regards Jens Müller Resident Manager

Customer review rating 4.0/5

Patrick B. Business - Confirmed reviews ALL

very friendly, good location, very clean, bathroom new Do encourage to continue the renovation process (doors in room, noisy hotel room doors, slow elevator) Thanks to extremly friendly reception staff

Dear Patrick, thank you very much for your kind review! We are delighted that you appreciated our friendly staff, convenient location, cleanliness, and the new bathroom. A special thanks for your compliments to our reception team – we will gladly pass this on. We also appreciate your constructive feedback regarding the room doors, noise, and the elevator. These points are part of our ongoing renovation plans, and your input helps us improve. We look forward to welcoming you back on your next stay. Warm regards Jens Müller Resident Manager

Customer review rating 0.5/5

Wolf S. Business - Confirmed reviews ALL

greate low rating as I am still waiting after 3 reminders on my invoice from my last stay Dec 4to 5to be sent to wo…

Dear Wolf, Thank you for your message and your kind comment—great to hear you enjoyed your stay. We sincerely apologize for the delay with your invoice. Please note that it has been sent today to your mentioned mailaddress. We appreciate your patience and hope this resolves the issue. best regards Jens Müller Resident Manager

Customer review rating 1.5/5

Chaimae B. N. Friends - Confirmed reviews ALL

Location is okay, and the staff is really nice and welcoming, but the rooms are dated and really bad compared to the Mercure hotel chain, it feels like a cheaper Ibis hotel that has been renamed. The bathroom has mold in the shower and a really weird smell coming out the vents, and the room doesn't have opaque curtains !! We caught people watching us at night when our lights were on. The elevator got stuck briefly with me inside and refused to open as it is very old too. I wouldn’t go to this hotel again, i expected it to be on the same level i had experienced multiple times at the Mercure hotels

Dear Chaimae, thank you for sharing your detailed feedback. We sincerely apologize for the issues you experienced during your stay. Your concerns regarding the room condition, bathroom cleanliness, curtains, and the elevator are taken very seriously. Please note that the modernization of the elevator has already been commissioned and will be carried out soon. We are glad to hear that you found our staff friendly and welcoming, and we truly regret that the overall experience did not meet your expectations. Your comments help us improve, and we hope to have the opportunity in the future to provide a stay that better reflects the quality standard you were expecting. best regards Jens Müller Resident Manager

Customer review rating 5.0/5

Richard H. Business - Confirmed reviews ALL

Very positive!!

Dear Richard, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our staff, breakfast, and location. It’s great to know you had such a positive experience! We look forward to welcoming you back soon. best regards Jens Müller Resident Manager

Other web-users rate our hotel

  • 250 reviews 7.7/10 Location
  • 406 reviews 6.4/10 Room
  • 369 reviews 9.1/10 Service
  • 256 reviews 8.8/10 Breakfast
  • 195 reviews 7.3/10 Cleanliness

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