Mercure Hotel Duesseldorf Zentrum 3 stars
Customer review rating (ALL Rating) 4.4/5 316 reviews
Direct connection to the Merkur Arena
ALLSAFE certified by the SGS Fresenius Institute (September 17, 2020)
Messe Düsseldorf and Düsseldorf Airport just 10 minutes away
Many companies in the immediate vicinity
Welcoming team with personal, individualized service
ALLSAFE approved hotel
722/721: 722/721 BANKSTRASSE
U78/U79: U78 / U79 KENNEDYDAMM
DUESSELDORF At 6km / 3 miles
FLUGHAFEN DUS At 6km / 3 miles
AUTOBAHN A52 At 2km / 1 miles
HAUPTBAHNHOF At 4km / 2 miles
Check-in from - Check out up to
Due to current regulatory requirements, our hotel bar is closed until further notice. Thank you for your understanding!
The 3-star Mercure Hotel Düsseldorf Zentrum has 68 non-smoking rooms, some with individually adjustable air conditioning. Choose between Standard and Privilege Rooms. Rooms are equipped with a desk, free WIFI, a safe WIFI and a safe, as well as tea and coffee-making facilities. The bathroom has a rain shower. Two children up to 12 years old can sleep in their parents' bed free of charge. Your pet is welcome to stay (xx EUR/night).
Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 3.5/5
Maria Families - Confirmed reviews ALL
It was a good hotel. Service was on point! They accommodated my family really well at the hotel and prepared according to my request. The only thing was that the AC was not working well. To have a good temperature in the room we had to set it up at 26• degrees (which in other places that would be really hot). The AC was running really cold and I’ve got a cold from it. Also, I booked via the Accor app a family room (3beds) but when I got the email for online checkin the information was wrong. It was stating only for 1 room and 2 adults. When we booked 3 rooms for 4 adults and 2 kids. So that was kind of confusing. We ended up calling the hotel and everything was clear with them. Thanks!
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay even with those little flaws and hope to see you again very soon. Sincerely, Bastian Gill
Good business stay for expo purposes
TripAdvisor rating 4.0/5
nickgr215 Business - TripAdvisor review
Overall a very good value hotel. The rooms, bathroom (modern & renovated)) and breakfast were much better than anticipated, when you look the hotel from outside. The only negative aspect is the location, a bit further away from the center. You need about €15 to go to the Central station and the main shopping/dining area.
Dear nickgr215, thank you for staying at the Mercure Hotel Düsseldorf Zentrum and sharing your experience! It is a please to hear that you enjoyed you stay with us. See you soon! best regards,
A perfect stay
Customer review rating 5.0/5
Valentin Business - Confirmed reviews ALL
A lovely accommodation.
Good location, could improve room quality
Customer review rating 3.0/5
Josh Solo - Confirmed reviews ALL
Location is good, however the rooms could be improved like having better quality pillows and sheets.
Clean hotel - that’s it
Customer review rating 3.0/5
Tomas Business - Confirmed reviews ALL
Clean. Small rooms. Near street with heavy traffic - for sure avoid rooms on street side as u will get all co2 breath & cigarets smell that people smoke outside hotel Nice breakfast
Dear Michal S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Nüesch General Manager
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