Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating (ALL Rating) 4.2/5 1,533 reviews

Mercure Hotel Duesseldorf City Center - Image 1
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Mercure Hotel Duesseldorf City Center - Image 4
Am Stresemannplatz 1, 40210 DUESSELDORF, Germany

Description

ALLSAFE approved hotel

Hotel extras

  • Centrally located 4-star hotel in the heart of Düsseldorf

  • Comfortable stay including high-speed WIFI

  • All-around air conditioning throughout the hotel

  • Hotel's own underground parking garage directly accessible

  • Inviting meeting rooms with natural light and professional equipment

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 DUESSELDORF
Germany

GPS:51.21939, 6.787725

Telephone
Fax +49 211 3554500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

QUATRE SAISON

Enjoy culinary delights at the Quatre Saison restaurant with a selection of international delicacies and regional specialties. Opening hours, Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,533 reviews

TripAdvisor Rating  3.5/5  1,179 reviews

Pricing for breakfast is not clear

Customer review rating 1.0/5

F. Business - Confirmed reviews ALL

I stayed there with 4 other colleagues. They were charged 19 eur for breakfast, but I was for 24 eur, separating breakfast food and breakfast beverage. I don’t understand how it came, I cannot explain the difference to our company. My invoice number is 372197, please explain the reason. Also it would be helpful if you can reissue the invoice the accommodation and breakfast same together to 1 line total cost per night, or described in German.

Dear Shuji F., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. Please excuse the ambiguity. But allow me to explain: If a guest books a rate without breakfast and then wants to use breakfast on site, he will pay EUR 24. However, if a guest books the business package including breakfast directly online, they pay EUR 19. The division into food and beverages is due to the currently applicable different VAT rates for food and drinks. Because of these, it is unfortunately not possible to subsequently combine the items. I ask for your understanding here. We hope to welcome you as our guest again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Central location and Great staff

Customer review rating 4.5/5

G. Couples - Confirmed reviews ALL

Despite the hotel and rooms being a little dated, I cannot commend the staff highly enough. From the Night Duty Receptionist to the Housekeeping staff who couldn't do enough. The General Manager also sorted a small problem which I had encountered during my stay. Top Class.

Dear Mr. G., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

A few glimpses

Customer review rating 3.5/5

Giuseppe C. Friends - Confirmed reviews ALL

Kevin checked us in quickly and gave us the basics. Room on first floor, overlooking a small and well kept garden. What we felt immediately was the strong stale smell. We are two elderly men well in our 60s, we are not demanding at all, but needed a bathrobe each. Only one was provided. The second one arrived the third day. I do not like at all the form of "saving the planet " giving up housekeeping. You would say, "you don't change towels every day at home". But I'm not at home. I am paying 200 € per night, the minimum I demand is housekeeping, which, frankly speaking, was not outstanding. Plus Very quiet Bed was very comfortable (fortunately 2 split mattresses, which was perfect) Very wide, strong shower Many tv channels No go Stale smell Dirty and unhygienic carpeting Many night curtains (smelling) were broken (out of trail) No place in the bathroom to hook towels and bathrobes (a couple of hooks would do) No amenities at all in the bathroom Too little TV for the room size Breakfast was not exceptional, but of good quality and very nice, attentive staff. Very appreciated. To recap: I have been to much better Mercure hotels. My personal suggestion is to improve cleanness and not save on it. I can survive without the 100 points of "save the planet" option. I was not fully satisfied, but neither was I disappointed.

Dear Mr. C., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive and very detailed feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Excellent stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great hotel near the old town so everything's in a walking distance.

Dear Ms. N., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Clean comfortable spacious rooms. Hotel is a 5 minute walk from the central station.

Customer review rating 4.0/5

Mike G. Solo - Confirmed reviews ALL

The reception are bar staff were very helpful and kind. The hotel is clean and comfortable. I always life to have a safety deposit box in the rooms. The bar prices were slightly expensive.

Dear Mr. G., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

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Other web-users rate our hotel

  • 753 reviews 9.1/10 Location
  • 1,187 reviews 5.7/10 Room
  • 997 reviews 8.6/10 Service
  • 32 reviews 8.4/10 WiFi
  • 566 reviews 5.8/10 Comfort
  • 548 reviews 8.3/10 Breakfast
  • 482 reviews 5.1/10 Cleanliness
  • 324 reviews 3.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.