Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating (ALL Rating) 4.3/5 1,691 reviews

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Mercure Hotel Duesseldorf City Center - Image 1
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Mercure Hotel Duesseldorf City Center - Image 3
Mercure Hotel Duesseldorf City Center - Image 4
Am Stresemannplatz 1, 40210 DUESSELDORF, Germany

Description

Hotel extras

  • Centrally located 4-star hotel in the heart of Düsseldorf

  • Comfortable stay including high-speed WIFI

  • All-around air conditioning throughout the hotel

  • Hotel's own underground parking garage directly accessible

  • Inviting meeting rooms with natural light and professional equipment

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 DUESSELDORF
Germany

GPS:51.21939, 6.787725

Telephone
Fax +49 211 3554500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUATRE SAISON

Enjoy culinary delights at the Quatre Saison restaurant with a selection of international delicacies and regional specialties. Opening hours, Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,691 reviews

Customer review rating 5.0/5

Eric N. Solo - Confirmed reviews ALL

A good hotel that is affordable and close to the city center. The staff was very friendly and made a difference.

Dear Eric N., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager

Customer review rating 5.0/5

Walter H. Couples - Confirmed reviews ALL

This hotel has a convenient location near the train station. Our room was well-appointed, very clean, and we enjoyed a good rest every night. Excellent bar and breakfast!

Dear Walter H., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager

Customer review rating 3.5/5

Steven M. Business - Confirmed reviews ALL

We have stayed at the hotel for many years but now we find that the hotel is very tired and is in need of some modernisation. Breakfast and the service in the Apartment was not up to standard either.

Dear Steven M., Thank you for staying with us. It is always our pleasure to have you as our guest. I am very pleased that you took the time to review your visit. Thank you also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. However, please be assured that appropriate renovation measures are already being implemented. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager

Customer review rating 5.0/5

Yuri S. Business - Confirmed reviews ALL

Everything went well. It was a quiet stay that fulfilled all my requirements

Dear Yuri S., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager

Customer review rating 0.5/5

Ahmed E. Business - Confirmed reviews ALL

Horrible stay. I paid for 3 nights and you credited only 2 nights to my All Accor account. I demand this fixed ASAP. CHECK the Invoice and see that I paid for the night of 23Apr as well. Even if I checked in the evening of 23 i already crossed the checkout time of 12:00 noon, and I believe you don't consider late checkout at 17:00!! If the 3rd night was not credited to my sccount I will demand the refuns of the paid amount of that night as mentioned in my invoice. Furthermore the room was a sauna, you should be ashamed keeping your guests enduring this. You should remove the wording "air conditioned" from the room description. Even if it is April, it is not acceptable nor healthy to keep your rooms with such poor ventilation. As you see in my history I stayed in your hotel for more tham 18 nights at least during 3 years. I really hope you fix the minot problems as you could be the best because of your amazing staff and location.

Dear Ahmed E., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. Of course, we will credit the missing points. I am also sorry that you were unable to have a restful night. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. We hope to welcome you as our guest again. Best regards, Sven Schlüter General Manager

Other web-users rate our hotel

  • 842 reviews 9.3/10 Location
  • 1,126 reviews 5.8/10 Room
  • 842 reviews 8.8/10 Service
  • 20 reviews 8.3/10 WiFi
  • 571 reviews 5.8/10 Comfort
  • 488 reviews 8.2/10 Breakfast
  • 398 reviews 6.8/10 Cleanliness
  • 326 reviews 3/10 Vibe

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