Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating (ALL Rating) 4.3/5 1,743 reviews

Mercure Hotel Duesseldorf City Center - Image 1
Mercure Hotel Duesseldorf City Center - Image 2
Mercure Hotel Duesseldorf City Center - Image 3
Mercure Hotel Duesseldorf City Center - Image 4
Am Stresemannplatz 1, 40210 DUESSELDORF, Germany

Description

Hotel extras

  • Centrally located 4-star hotel in the heart of Düsseldorf

  • Comfortable stay including high-speed WIFI

  • All-around air conditioning throughout the hotel

  • Hotel's own underground parking garage directly accessible

  • Inviting meeting rooms with natural light and professional equipment

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 DUESSELDORF
Germany

GPS:51.21939, 6.787725

Telephone
Fax +49 211 3554500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUATRE SAISON

Enjoy culinary delights at the Quatre Saison restaurant with a selection of international delicacies and regional specialties. Opening hours, Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,743 reviews

Customer review rating 4.5/5

Raoul D. Friends - Confirmed reviews ALL

Overall a very pleasent stay, the room was small but had all the necessities, bed was comfortable and the room was very clean as well. The staff was very friendly during the entire stay.

Dear Raoul D., Thank you very much for your visit. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the bed in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager

Customer review rating 3.5/5

Andrew P. Families - Confirmed reviews ALL

I use this chain a lot, including in London and Southampton. We booked a suite. Included was a mini bar, we used the waters only, We stayed four nights, we got the waters replenished day 2, but not day 3, went to reception they gave us some, but it occurred again day 4, so no communication to resolve. I found the room a bit dark, not a lot of lighting in the lounge part. The carpets in the corridors were rather let’s say, “well used” and a bit threadbare. Staff at breakfast were nice, polite and approachable.Reception were polite but need follow through on any issues. I stay at various hotels regularly and anything from a 3 to 5 star, I felt this hotel wasn’t 4 star, barely 2 star in my view, it served a purpose. Nothing really bad, but let down, and didn’t deliver.

Dear Andrew P., Thank you very much for your visit. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager

Customer review rating 2.0/5

Neil F. Friends - Confirmed reviews ALL

Staywd for 6 days water was only lukewarm at best for bath/shower. Informed reception nothing done

Dear Neil f., I sincerely apologize for the deficiencies regarding the warm water and for the human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Düsseldorf City Center. Best regards, Sven Schlüter General Manager

Customer review rating 3.5/5

Daniel D. Solo - Confirmed reviews ALL

Great location and the staff were super friendly! The rooms are a bit dated and could use a refresh, but the bed was super comfy and the room nice and quiet. The big downside was the water—the showers were freezing in my room and my friends' rooms too. It’s a shame because it would’ve been a 9/10 stay otherwise. Hopefully, they fix the plumbing!

Dear Daniel D., I am very pleased that you took the time to review your visit. Thank you for your visit, the positive remarks on the bed, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager

Customer review rating 1.5/5

Ali G. Families - Confirmed reviews ALL

we reserved 2 rooms for me , my wife and son. I wrote note when I make a reservation. My note is; if 2 rooms are connecting each other I confirm. If doesn't I made just 1 room. However 2 rooms are not connecting each other they cannot cancel my reservation in hotel. We have to stay with 2 rooms. After that one room radiator is not heating up. Also you dont have any technical person. Reception bring small heater fan for room. :( So valentine day is not as good as we think.

Dear Ali G., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that the heating in the rooms was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Düsseldorf City Center. Best regards, Sven Schlüter General Manager

Other web-users rate our hotel

  • 863 reviews 9.1/10 Location
  • 1,176 reviews 5.7/10 Room
  • 864 reviews 8.6/10 Service
  • 19 reviews 9.1/10 WiFi
  • 592 reviews 5.8/10 Comfort
  • 500 reviews 8.4/10 Breakfast
  • 417 reviews 6.6/10 Cleanliness
  • 336 reviews 2.9/10 Vibe

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