Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating (ALL Rating) 4.3/5 1,612 reviews

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Mercure Hotel Duesseldorf City Center - Image 1
Mercure Hotel Duesseldorf City Center - Image 2
Mercure Hotel Duesseldorf City Center - Image 3
Mercure Hotel Duesseldorf City Center - Image 4
Am Stresemannplatz 1, 40210 DUESSELDORF, Germany

Description

Hotel extras

  • Centrally located 4-star hotel in the heart of Düsseldorf

  • Comfortable stay including high-speed WIFI

  • All-around air conditioning throughout the hotel

  • Hotel's own underground parking garage directly accessible

  • Inviting meeting rooms with natural light and professional equipment

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with single bed

Photo out of - Classic room with single bed

Our Classic Rooms are ideally suited to your needs. They include a high-quality single bed, air conditioning, free high-speed Internet via cable or WIFI, a TV and coffee and tea facilities.

Max. number of persons
1

Bedding

Single bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 28'/71 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 1 pers. max
  • Bedding 1 x Single bed(s)
See availabilities

Spacious air-conditioned room with two single beds for up to three people (2 adults and 1 child up to 12 years) featuring high-speed internet via WIFI, a TV and kettle.

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Get comfortable in the queen-size bed of the Privilege Room. Enjoy VIP bathroom amenities with bathrobe. The minibar includes an attractive drinks selection. WIFI, 1 bottle of water and late check-out also included.

Max. number of persons
3

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 28'/71 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Privilege Suite with king-size bed

Photo out of - Privilege Suite with king-size bed

Experience pure luxury in our Privilege Suite with king-size bed. On 50 m² or more, you benefit from a separate sleeping and living area, plus a 32" TV, high-speed WIFI and minibar. You can also enjoy the view from your balcony.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 28'/71 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 DUESSELDORF
Germany

GPS:51.21939, 6.787725

Telephone
Fax +49 211 3554500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 163 rooms
  • One room for people with reduced mobility
  • 6 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed internet Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

4 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Sports and leisure

Boat excursions Additional charge

  • On site
  • On site
  • Indoor parking
  • Private
  • 52 parking spaces
  • Max Limited Height: 1.8 m / 5.91 ft

  • Parking pricing: 25.00 € 25 EUR Per day
  • Parking for a month
  • Parking for a week

QUATRE SAISON

Photo out of - QUATRE SAISON

Enjoy culinary delights at the Quatre Saison restaurant with a selection of international delicacies and regional specialties. Opening hours, Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Cooking style
Regional
Capacity
30
Accessibility
Accessible service
40210 Duesseldorf, Germany
Telephone +49 211 35540

Exceptional closings

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Other

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Enjoy culinary delights at the Quatre Saison restaurant with a selection of international delicacies and regional specialties. Opening hours, Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Enjoy a cool Altbier or another refreshing drink at our Le apero bar, as well as hot and cold snacks. Opening times: Mon-Thurs from midday until midnight, Fri and Sat from midday until 1AM, Sundays and public holidays 3-10PM.

Start your day with an authentic and delicious experience in our buffet, offering pastries, different types of bread, a host of dairy products, and a delicious selection of savory dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,612 reviews

Customer review rating 4.5/5

Keith B. Solo - Confirmed reviews ALL

Dear Keith B., Thank you for staying with us. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the nice comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager

Customer review rating 4.5/5

Zehua J. Solo - Confirmed reviews ALL

Dear Zehua J., Thank you very much for your visit. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager

Customer review rating 5.0/5

Jason M. Couples - Confirmed reviews ALL

Dear Jason M., Thank you for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager

Customer review rating 4.5/5

Gareth H. Couples - Confirmed reviews ALL

Dear Gareth H., Thank you for staying with us. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager

Customer review rating 4.0/5

Youness E. Friends - Confirmed reviews ALL

Dear Youness E., Thank you very much for your visit. We regret that your experience with our breakfast did not meet your expectations; please allow us to express our sincerest apologies. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager

Dear Keith B., Thank you for staying with us. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the nice comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager

Customer review rating 4.5/5

Zehua J. Solo - Confirmed reviews ALL

I just have to say this hotel has an amazing location — it’s super convenient, with really easy access to public transport. The service here is impressively quick and friendly, and the rooms are beautifully decorated and thoughtfully laid out. On top of that, the price is also quite affordable. All in all, it was a really fantastic experience.

Dear Zehua J., Thank you very much for your visit. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager

Customer review rating 5.0/5

Jason M. Couples - Confirmed reviews ALL

Could not have been happier with the service and the time we were there.

Dear Jason M., Thank you for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager

Customer review rating 4.5/5

Gareth H. Couples - Confirmed reviews ALL

Always looked after well and good customer service

Dear Gareth H., Thank you for staying with us. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager

Customer review rating 4.0/5

Youness E. Friends - Confirmed reviews ALL

For a four-star hotel, the breakfast is frankly disappointing and falls well below expectations. The selection is rather limited, and serving Category 2 eggs is particularly unacceptable for a hotel of this standard. For a four-star establishment, I would expect much better attention to the quality and sourcing of the food. Overall, the breakfast simply does not live up to the four-star rating.

Dear Youness E., Thank you very much for your visit. We regret that your experience with our breakfast did not meet your expectations; please allow us to express our sincerest apologies. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager

Customer review rating 5.0/5

Josee A. P. Families - Confirmed reviews ALL

The hotel offers not only proper accomodations and kind services but is also really well located, near public transport and just a walk away from many visits / attractions (Rheinturm, Rheinufpromenade, alt stad, Königallée, ...)

Dear Josee A. P., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager

Customer review rating 5.0/5

Graeme C. Business - Confirmed reviews ALL

Super nice and friendly staff. Location is good and close enough the the railway station. Room was as expected Breakfast was good

Dear Graeme C., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager

Customer review rating 4.0/5

Michelle R. Families - Confirmed reviews ALL

Good location, clean and spacious room, a bit outdated in style though. Air con not the best, had to bring a fan up which we luckily had in the car! Staff were polite and helpful though and I’d use the hotel again.

Dear Michelle R., We are always pleased to learn that our guests have enjoyed their visit with us. It is also rewarding for us to know when our services leave you satisfied and to receive respective ratings and great remarks on my team in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Standard Mercure hotel, good room, bed and breakfast

Dear Ian Wragg, Thank you very much for your visit. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Sven Schlüter General Manager

Customer review rating 5.0/5

Alexander F. Business - Confirmed reviews ALL

The apartments are so nice. It's a pity you will close end of the year. But we will see each other before for sure.

Dear Alexander F., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the positive remarks on the apartments.. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager

Customer review rating 4.0/5

Roger H. Families - Confirmed reviews ALL

Alles tip top

Lieber Roger H., im Namen meines gesamten Teams und ganz persönlich sage ich Danke für die positive Bewertung und das zufriedene Resümee. Es freut uns sehr, dass Sie sich die Zeit genommen und die Mühe gemacht haben, Ihren Aufenthalt bei uns zu bewerten. Und es freut uns, dass Sie sich bei uns wohl gefühlt haben. So soll es sein! Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Mit den besten Grüßen, Ihr Sven Schlüter General Manager

Customer review rating 4.5/5

Geoff B. Couples - Confirmed reviews ALL

Location is great, staff are freindly and could not be more helpful, the hotel is a little tired and could do with a refresh and better aircon, but all told it's good and I would recommend it.

Dear Geoff B., We are always pleased to learn that our guests have enjoyed their visit with us. It is also rewarding for us to know when our services leave you satisfied and to receive respective ratings and great remarks on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager

Customer review rating 4.5/5

Per S. Couples - Confirmed reviews ALL

Nice and kompetent staf👍

Dear Per S., We are always pleased to learn that our guests have enjoyed their visit with us. It is also rewarding for us to know when our hotel property and services leave you satisfied and to receive respective ratings and great remarks on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager

Customer review rating 3.0/5

Catherine B. Couples - Confirmed reviews ALL

We had a pleasant stay at this hotel, especially considering it is a budget option in the city center. The location is very convenient, just a short walk from the station, making it easy to get around. The staff was very friendly, welcoming, and accommodating, which made us feel taken care of. Our double room was surprisingly spacious. The room was clean and comfortable, although it is clear that the hotel is older and would benefit from some renovation. The bathroom was quite small. The shower itself worked well and was perfectly functional, the details in the corners and smaller areas showed the age of the building. The room also had a slightly musty smell, likely due to the old carpet, which is something that could be improved with an update. Overall, this hotel offers good value for travelers on a budget who prioritize location, space, and friendly service over modern facilities. With some renovations, it could become an even better place to stay. Because of this it was a bit under my expectations for a Mercure.

Dear Catherine B., Thank you very much for your visit, the positive feedback, and for the great remarks on the staff. But I am very sorry that your room did not appeal to you very much. I sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being implemented. It would be a pleasure to welcome you back to Düsseldorf and to our hotel. With best regards, Sven Schlüter General Manager

Customer review rating 4.5/5

S. S. Business - Confirmed reviews ALL

All Very good

Dear S., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager

Customer review rating 3.5/5

Helen F. Business - Confirmed reviews ALL

Unfortunately the room I'd requested (on a lower floor, NOT facing the street) was not available as I'd been "upgraded". I do appreciate the gesture but it's not really an upgrade in my view if the room faces the street, gets hammered by the sun all day and is on a much higher floor. After suffering badly from the struggling air conditioning while working online all day, I was lucky enough to be switched late on the 2nd night to a room facing the courtyard and on a lower floor (much cooler and much quieter). Maybe check what the guest has asked for before upgrading? There may be a good reason for specific requests (like wanting a cooler room to work online).

Dear Helen F., Thank you very much for your visit. We regret that your experience with the upgrade and the first room did not meet your expectations; please allow us to express our sincerest apologies. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager

Customer review rating 3.5/5

Daniel P. Business - Confirmed reviews ALL

Stay was OK, Well located, partially not cleaned good, losse wall sockets

Dear Daniel P., I am very pleased that you took the time to review your visit. Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager

Customer review rating 0.5/5

Barry W. Families - Confirmed reviews ALL

I chose the hotel as I am accor member. Unfortunately I felt I should have stayed elsewhere. As a platinum member there were 3 bite size cakes as the welcome gift. And 1 small water. The room was booked for 3 and the room temperature maybe 28 to 30c. Not sure the logic in such a welcome gift. Better nothing or understand its for 2 people in a very hot room. The air con failed to do a good job. It was extremely uncomfortable and late night when asked to change rooms was told there was a charge to do this. This was not the answer I expected. Loyalty and hospitality meant nothing. Based on this and that the property has not been renovated in a long time, I felt that it was the worst hotel stay that I can remember. If the person checking me out would have provided the hotel managers details I would have sent my comments directly.

Dear Barry W., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. Sorry to also learn that the A/C and our service were less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Düsseldorf City Center. Best regards, Sven Schlüter General Manager

Customer review rating 2.0/5

Sonja T. Business - Confirmed reviews ALL

Hotel is old and you need to fix many things insaid. That are the main things hot water and aircondition. You dont have fridge in rooms. How you get 4 stars?!

Dear Sonja T., I would like to offer my sincere apologies for the deficiencies regarding the room and our service. That is unacceptable and below our standards. Please rest assured that within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager

Customer review rating 3.5/5

Danpullo S. Solo - Confirmed reviews ALL

My second night wasn't good . The air conditioning not working

Dear Danpullo S., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest, and I would like to thank you for taking the time to review your stay with us. We hope to welcome you as our guest again. Best regards, Sven Schlüter General Manager

Other web-users rate our hotel

  • 741 reviews 9.3/10 Location
  • 1,004 reviews 5.6/10 Room
  • 758 reviews 8.7/10 Service
  • 19 reviews 8.9/10 WiFi
  • 525 reviews 5.6/10 Comfort
  • 435 reviews 8.1/10 Breakfast
  • 367 reviews 6.3/10 Cleanliness
  • 292 reviews 3.1/10 Vibe

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