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Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating 4.2/5 3,948 reviews

ALLSAFE approved hotel

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Mercure Hotel Duesseldorf City Center
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Hotel extras

  • In the heart of Dusseldorf, our guests are not far from Königsallee and the old town and

  • 163 rooms across 5 categories! All rooms are equipped with air conditioning, flat-screen TV

  • 3 meeting rooms with modern, professional equipment and natural lighting

  • Our parking garage has 52 CCTV-monitored parking spaces

  • Free WIFI available throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Well-being Paying
  • Babysitting on request Paying
  • Tennis Paying
  • Beach and water sports Paying
  • Other sports activities Paying
Business services
  • 3 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 duesseldorf
germany

Tel: +4921135540

Fax: (+49)211/3554500

Check-in from 15h00

Check out up to 12h00

  • 834,737,752,721 :  MAIN STATION

  • 704,709,719 :  STRESEMANNPLATZ

  • By plane

    DUESSELDORF AIRPORT At 8km / 4.97 miles

  • By train

    MAIN STATION At 0.3km / 0.19 miles

GPS :51.21939, 6.787725

Our accommodation(s)

At the 4-star Mercure Hotel Düsseldorf City Center, you can choose between Standard single, double and twin rooms and Privilege Rooms with a double bed. Privilege Suites are equipped with a king-size bed, Superior Suites with a double bed All 163 rooms are air conditioned and have free WIFI. One child aged up to 12 years may stay in the parents' room free of charge. Your pet is also welcome (surcharge EUR 6/night).

Our restaurants and bars

QUATRE SAISON

Type of cuisine: Regional

Enjoy culinary delights at the "Quatre Saison" restaurant with a selection of international delicacies and regional specialties. Opening hours: Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

L'APERO

Enjoy a cool Altbier or another refreshing drink at our "L'apero" bar, as well as hot and cold snacks. Opening times: Mon-Thurs from midday until midnight, Fri and Sat from midday until 1AM, Sundays and public holidays 3-10PM.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 80 m²

  • Maximum capacity: 33 people

Find out more

Our guest reviews for
Mercure Hotel Duesseldorf City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,948 reviews

TripAdvisor Rating 3.5/5

1,088 reviews

Still a good value in Düsseldorf

Customer review rating 4.0/5

Koen Solo - 16/09/2021 Confirmed reviews ALL

It had been a while since my mast visit to Mercure Hotel Duesseldorf City Center, but it's still a good value: close to the station and the city center, decent size rooms, a very good breakfast. The staff are friendly, and the hotel deals well with the corona measures.

Like always, good stay, perfect breakfast

Customer review rating 5.0/5

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

Missunderstanding with reception. Late checkout was included in resa, but we were told that we could not stay until 18, but have to checkout at 16. Onky by insisting on the fact that we booked especially this room because of the late checkout included, we were authorized to stay until 18. The safe didn’t work, but because of corona staff could not enter our room to solve the problem. In my opinion it was a problem of the batterie which I told receptionnist at checkout.

Old rooms on urgent need of renovation

Customer review rating 1.0/5

Stephan Solo - 12/09/2021 Confirmed reviews ALL

Despite wonderful staff and nice breakfast, the rooms are super old and falling apart. The sofa was broken, the chairs upholstery looked like they where manufactured in the early 80´s. Worse the air conditioning was barely working and opening the windows with the street noise wasn’t possible.

Dear Stephan B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

good location

Customer review rating 4.5/5

P Business - 12/09/2021 Confirmed reviews ALL

nice hotel close to public transport and restaurants

Dear Pramod M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

well located, super helpful staff,

Customer review rating 5.0/5

Anonymous Business - 05/09/2021 Confirmed reviews ALL

It was great. Two nights during Covid restrictions. Well managed facilities, spotlessly clean. The staff were awesome and super polite and helpful. Would recommend and price was very good. Thank you!

Dear Justin P., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

a very satisfying stay

Customer review rating 4.0/5

Shigemi I. Solo - 18/08/2021 Confirmed reviews ALL

The staff were friendly and helpful. The room was clean. Good location.

Dear Shigemi I., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good location and comfy beds

Customer review rating 3.5/5

A. G. Families - 14/08/2021 Confirmed reviews ALL

Had a good room to quiet side street. Spaceous room with great king sized bed and sofa bed. Hard to find a car parking next to hotel but there are a few park houses in the area.

Dear Anke G., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

4 nights in Düsseldorf

Customer review rating 4.5/5

Paul Couples - 04/11/2020 Confirmed reviews ALL

As usual we enjoyed our stay. We appreciate that everything is difficult at the moment but equally the staff remained pleasant and we were made welcome.

Dear Paul L., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Nice stay under COVID

Customer review rating 5.0/5

Anonymous Families - 20/10/2020 Confirmed reviews ALL

Under the difficult condition of COVID. All staffieret nice and cheerful. We had a nice stay.

Dear Wataru K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good location, nice room

Customer review rating 4.0/5

Luke C. Solo - 24/09/2020 Confirmed reviews ALL

Hotel felt very safe with the COVID rules they have. Room was very comfortable and location is excellent near the train station and not far from the Rhine

Dear Luke C., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Mediocre

Customer review rating 2.0/5

Anonymous Couples - 21/09/2020 Confirmed reviews ALL

The location of the hotel is very close to Düsseldorf Hauptbahnhof. However, the decoration is outdated.

Dear Zhuojie W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Great service

Customer review rating 5.0/5

Olivier Business - 16/09/2020 Confirmed reviews ALL

It was my first stay since the property re-opened after the Covid-19 lockdown. The staff briefed me on the new rules applicable on the premises. In my room, a "welcome back package" was waiting for me (incl. a hygiene kit). I really appreciated this gesture.

Dear Olivier M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good location and clean

Customer review rating 5.0/5

Radik Business - 11/09/2020 Confirmed reviews ALL

I enjoyed a day stay in a hotel. The lady gave me early check-in as they did not have too much guests i assume. The room was with a good view to the main street on hlthe high floor (that's what I love). Clean with a clear CoVid-19 measures in place.

Dear Radik K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good hotel but can’t say it’s 4 stars

TripAdvisor rating 3.0/5

THSAMAD 02/02/2020 TripAdvisor review

We stayed there for 4 nights. The room furniture was not bad but we had two beds attached to each other with small separate covers for each bed. Also there was a place for the mini bar in the room but locked and without the mini bar. The staff is nice and welcoming and I didn’t take time to check in. I didn’t complain about those two issues but for a 4 stars hotel it was strange for me specially that it is not a cheap one.

Thank you for your nice remarks on the staff, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager

excellent

TripAdvisor rating 5.0/5

aytugkucuk Business - 27/01/2020 TripAdvisor review

It is always a pleasure to stay on Mercure city center hotel , which is has a warm welcome and good service. This kind of business hotels are generally do not have friendly collegues, but this one is well behaved and welcomed by all of the personal there, thanks to manager&all his team.

Thank you so much for the amazing remarks on the staff. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager

Nice location, clean room, excellent service, friendly staff

TripAdvisor rating 4.0/5

Hrideta 26/01/2020 TripAdvisor review

The location is amazing, so close to Hbf, can go anywhere in foot distance. Awesome restaurants around...I wish the parking for hotel was not so expensive. I t is 19 Euro but the next public park house in 6 Euro.

Thank you so much for the nice comments. It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager

Pathetic

TripAdvisor rating 1.0/5

rcbathina Business - 19/01/2020 TripAdvisor review

I was expecting a better service and maintenance from a 4 star hotel. Dust all over the stair case, elevator has been shaky and horrible. Check-in experience can be better considering that I have been a loyal customer since 2017 and a silver card member.

I sincerely apologize for the problems regarding the elevator, the service and the house-keeping, that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Sven Schlüter, General Manager

City’trip

TripAdvisor rating 5.0/5

NorthStar724772 Family - 16/12/2019 TripAdvisor review

Hôtel very good loccated. Spacious room. Very good parking. Duuseleorf is a nice city en Christmas markets are wonderful. We plane a next visit in the summer. The staff from the hotel was very kind. We like very much outer visit on the bar.

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the room, the bar and especially the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager

Christmas market visit

TripAdvisor rating 4.0/5

pricella84 Family - 27/11/2019 TripAdvisor review

Hotel was near the old city. 15 minute walk. Rooms were good only a bit warm. Breakfast was super they make fresh omelets, waffles, crepes on the spot. Only a clear discription for the parking garage.

Thank you very much for your visit and for taking the time to write a review. We very much appreciate the high rating as well as the great feedback on our breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality products. Great that you appreciate it. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager

Great Location and Room

TripAdvisor rating 5.0/5

Trail529265 Business - 07/11/2019 TripAdvisor review

The hotel is located close to the train station and downtown (15-minute walk). The rooms are clean, well-taken care of, and the amenities are good. The WiFi is stable and fast. Breakfast was good, but a bit busy. Overall, the stay was very enjoyable.

Thank you very much for the top marks and the nice feedback. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager

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