Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating (ALL Rating) 4.2/5 4,155 reviews

ALLSAFE approved hotel

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Mercure Hotel Duesseldorf City Center
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+ 20 Services

Hotel extras

  • In the heart of Dusseldorf, our guests are not far from Königsallee and the old town and

  • 163 rooms across 5 categories! All rooms are equipped with air conditioning, flat-screen TV

  • 3 meeting rooms with modern, professional equipment and natural lighting

  • Our parking garage has 52 CCTV-monitored parking spaces

  • Free WIFI available throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 duesseldorf
germany

Fax: (+49)211/3554500

Check-in from 15h00

Check out up to 12h00

  • 834,737,752,721:  MAIN STATION

  • 704,709,719:  STRESEMANNPLATZ

  • By plane

    DUESSELDORF AIRPORT At 8km / 4.97 miles

  • By train

    MAIN STATION At 0.3km / 0.19 miles

GPS:51.21939, 6.787725

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

QUATRE SAISON

Enjoy culinary delights at the "Quatre Saison" restaurant with a selection of international delicacies and regional specialties. Opening hours: Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Our accommodation(s)

At the 4-star Mercure Hotel Düsseldorf City Center, you can choose between Standard single, double and twin rooms and Privilege Rooms with a double bed. Privilege Suites are equipped with a king-size bed, Superior Suites with a double bed All 163 rooms are air conditioned and have free WIFI. One child aged up to 12 years may stay in the parents' room free of charge. Your pet is also welcome (surcharge EUR 6/night).

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 80

  • Maximum capacity: 33 people

Find out more

Our guest reviews for
Mercure Hotel Duesseldorf City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,155 reviews

TripAdvisor Rating 3.5/5

1,109 reviews

Good location, nice and helpful staff

Customer review rating 4.0/5

Anonymous Business - 21/01/2022 Confirmed reviews ALL

The Hotel is centrally located and the staff nice and helpful. Due to the special Covid19 circumstances, the restaurant was unfortunately not open, but the breakfast service was satisfactory, although of course limited. The room OK, but could need some renovation, especially of the electrical installations.

Dear Mr. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good stay

Customer review rating 4.0/5

Gast Business - 06/01/2022 Confirmed reviews ALL

All good

Dear Mr. G., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Friendly receptionist but problem with the room

Customer review rating 3.5/5

Anonymous Couples - 02/01/2022 Confirmed reviews ALL

The girl who checked us in was very friendly. She looked a bit shy but she was doing her job good and explained things in details. However, the room we stayed in #154, was not very comfy for us. 1) it was extremely hot in the room, even though I was trying to adjust the temperature, I was waking up a few times the whole night due to the heat and I was sweating whole night. 2) the door cannot be locked so I was also not feeling so safe. Overall, I wouldn’t rate it more than 5 for the room, but because of the friendly reception and good location if the hotel, I rate this stay a 7.

Dear Ms. Y., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for the nice feedback on the reception staff, and also for your critique and suggestions on improvement regarding the room and the air conditioning. Please accept my apologies for the inconveniences you had to deal with. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Düsseldorf City Center. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Just OK

Customer review rating 2.0/5

Daniel Solo - 10/12/2021 Confirmed reviews ALL

Mercure hotels don't offer the same standards. Sometimes I am pleasantly surprised and sometimes a bit disappointed. This hotel is in need of a renovation. The rooms don't match today's standards anymore. My room price was fine and location good.

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at the Mercure Hotel Düsseldorf City Center. I am very sorry that our hotel did not appeal to you very much. I sincerely apologise for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being implemented. It would be a pleasure to welcome you back to Düsseldorf and to our hotel. With best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good location

Customer review rating 4.0/5

Ruth Couples - 06/12/2021 Confirmed reviews ALL

I like the location where it is near the good restaurant and Christmas market.

Dear Ms. N., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Poor experience

Customer review rating 2.5/5

Anonymous Business - 03/12/2021 Confirmed reviews ALL

the hotel is old , staff not particularly friendly breakfast just average

Dear Mr. L., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Düsseldorf City Center. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Well Located and Very Good Service

Customer review rating 3.5/5

Tom85 Couples - 02/12/2021 Confirmed reviews ALL

We stayed for a weekend at the end of November. The staff from reception to waiters were very good, professional, helpful and polite. The Breakfast was so very good, and nice to have buffet breakfasts back. The only thing that we didn't like was that the room/stairwell needed refurbishment. Carpet was worn on stairs. Our light in the ceiling in the room was hanging out (555) , the beds were a bit hard and pillows very soft but personal opinion. The bathroom only had a few tissues in it and the extractor fan had some of its sealant foam hanging out. Overall still worth staying there as one minute walk to central station, lots of restaurants around and only 15-20 minute walk to the centre and 25-30 to the old town.

Dear Mr. J., Thank you very much for your visit and for taking the time to review your stay at the Mercure Hotel Düsseldorf City Center. Thank you also for the great remarks on the breakfast and especially on our team. I am very sorry that our hotel did not appeal to you very much. I sincerely apologise for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being implemented. It would be a pleasure to welcome you back to Düsseldorf and to our hotel. With best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Easy access - good location

Customer review rating 3.5/5

Cris B. Couples - 23/11/2021 Confirmed reviews ALL

Very friendly reception. Room was clean but clearly outdated. Good choice of breakfast with fresh baked waffles.

Dear Ms. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us and the brakfast in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. About the room: Please be assured that appropriate renovation measures are already being implemented. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good Stay

Customer review rating 3.5/5

Stanley Business - 21/11/2021 Confirmed reviews ALL

Good Stay

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. Thank you very much for the high reating on the staff and the positive feedback. I do acknowledge, of course, that there is still “room for improvement” in some category. Please be assured that these particular issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Well located but Room not great and breakfast too expensive for what you get

Customer review rating 3.0/5

Anonymous Business - 19/11/2021 Confirmed reviews ALL

Well located. I was not impressed of the room. Looked old and pretty basic. I liked the coffee in the room though. Did not seem to be a 4 star standard to me and the facilities elevators and so on looked old. Shampoo not good, workers at the reception were nice and helpful, Parking too expensive, no Bar was also dissapointing as my coworker and me usually work in the launch area together,

Dear Ms. K., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive remarks on the staff, and also for your critique and suggestions on improvement regardiong the room and the breakfast. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Nice Stay

Customer review rating 4.5/5

Peter N. Business - 14/11/2021 Confirmed reviews ALL

The hotel is very convenient to the train station. Check-in was performed by a very pleasant, competent lady who was very pleased to tell me about my room upgrade. The check-in was quick and easy and the room excellent. The Internet connection more than adequate to stream TV and was easy to use. Check out via another, very pleasant and competent colleague.

Dear Mr. N., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Comfortable and practical stay

TripAdvisor rating 4.0/5

PeNor Business - 14/11/2021 TripAdvisor review

The hotel is within easy walking distance of the train station and offers a very central location for business and pleasure trips to Düsseldorf. The staff were very professional and helpful and had a nice room ready for me. The Internet was more than adequate and easy to use and the room was clean and functional. The check out was as good as the check in. Can recommend this hotel.

Good stay

Customer review rating 3.5/5

David Business - 13/11/2021 Confirmed reviews ALL

I stayed for two nights - arriving late and departing on day 3 very early. Proximity to the main stations was an attraction as was being walking distance / trams to District 2

Dear Mr. H., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive feedback, the nice remarks on the receptionist and also for your critique and suggestions on improvement regarding the room/house-keeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Very noisy , poor service , leakage in the room

Customer review rating 0.5/5

Anonymous Business - 02/11/2021 Confirmed reviews ALL

Staff deck did not care about the leakage

Dear Arnaud L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. We have checked your room and the noise seems to come out from the rain gutter in front of your room, we have already fixed and I am really sorry for the inconvenience. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Well located, nice room, excellent breakfast, helpful staff, good stay

Customer review rating 4.0/5

Nafis A. Business - 01/11/2021 Confirmed reviews ALL

We had a good stay except the wifi connection wasn’t good

Dear Mr. A., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Not bad not all reception employees was friendly

Customer review rating 2.5/5

Anonymous Couples - 27/10/2021 Confirmed reviews ALL

The room was good and clean but nobody clean it at the next day. I asked the receptionist and she said I have to give them an order for it but nobody mentioned it at the check in. I had to bring new towels from the reception by myself. I reserved the room without breakfast and if I want it, it costs 20€ per person. I think it's too much and I cannot say it is a 4 stars hotel.

Dear Mr. Y., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for, the feedback, and also for your critique and suggestions on improvement regarding the house-keeping and the behaviour of the reception staff. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Business meetings

TripAdvisor rating 4.0/5

usbnfd Business - 24/10/2021 TripAdvisor review

I think after my business traveler experiences, is good idea to keep day cleaning as use to be, this make more secure specially in this Corona time, the peoples in reception are helpful, also the breakfast area

Good hotel in central location

TripAdvisor rating 5.0/5

531russelll 18/10/2021 TripAdvisor review

I cannot find any fault with my stay at this Mercure hotel. I requested early check-in the previous day, which was easily organised, and the check-in was quick and efficient. The room was comfortable with a large window overlooking a side street. The bathroom was of a good size and well equipped, and the bed was comfortable. The security safe did not work properly, but on asking the receptionist it was fixed very quickly. The breakfast was buffet style again with an omelette bar and fresh produce. The location could not be more convenient, just one tram stop from the Hauptbahnhof with its many transport connections. Altogether a very pleasant stay.

Good hotel but can’t say it’s 4 stars

TripAdvisor rating 3.0/5

THSAMAD 02/02/2020 TripAdvisor review

We stayed there for 4 nights. The room furniture was not bad but we had two beds attached to each other with small separate covers for each bed. Also there was a place for the mini bar in the room but locked and without the mini bar. The staff is nice and welcoming and I didn’t take time to check in. I didn’t complain about those two issues but for a 4 stars hotel it was strange for me specially that it is not a cheap one.

Thank you for your nice remarks on the staff, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager

excellent

TripAdvisor rating 5.0/5

aytugkucuk Business - 27/01/2020 TripAdvisor review

It is always a pleasure to stay on Mercure city center hotel , which is has a warm welcome and good service. This kind of business hotels are generally do not have friendly collegues, but this one is well behaved and welcomed by all of the personal there, thanks to manager&all his team.

Thank you so much for the amazing remarks on the staff. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager

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