the hotel is old , staff not particularly friendly breakfast just average

We stayed for a weekend at the end of November. The staff from reception to waiters were very good, professional, helpful and polite. The Breakfast was so very good, and nice to have buffet breakfasts back. The only thing that we didn't like was that the room/stairwell needed refurbishment. Carpet was worn on stairs. Our light in the ceiling in the room was hanging out (555) , the beds were a bit hard and pillows very soft but personal opinion. The bathroom only had a few tissues in it and the extractor fan had some of its sealant foam hanging out. Overall still worth staying there as one minute walk to central station, lots of restaurants around and only 15-20 minute walk to the centre and 25-30 to the old town.

Very friendly reception. Room was clean but clearly outdated. Good choice of breakfast with fresh baked waffles.

Good Stay

Well located. I was not impressed of the room. Looked old and pretty basic. I liked the coffee in the room though. Did not seem to be a 4 star standard to me and the facilities elevators and so on looked old. Shampoo not good, workers at the reception were nice and helpful, Parking too expensive, no Bar was also dissapointing as my coworker and me usually work in the launch area together,

The hotel is very convenient to the train station. Check-in was performed by a very pleasant, competent lady who was very pleased to tell me about my room upgrade. The check-in was quick and easy and the room excellent. The Internet connection more than adequate to stream TV and was easy to use. Check out via another, very pleasant and competent colleague.

The hotel is within easy walking distance of the train station and offers a very central location for business and pleasure trips to Düsseldorf. The staff were very professional and helpful and had a nice room ready for me. The Internet was more than adequate and easy to use and the room was clean and functional. The check out was as good as the check in. Can recommend this hotel.

I stayed for two nights - arriving late and departing on day 3 very early. Proximity to the main stations was an attraction as was being walking distance / trams to District 2

Staff deck did not care about the leakage

We had a good stay except the wifi connection wasn’t good

The room was good and clean but nobody clean it at the next day. I asked the receptionist and she said I have to give them an order for it but nobody mentioned it at the check in. I had to bring new towels from the reception by myself. I reserved the room without breakfast and if I want it, it costs 20€ per person. I think it's too much and I cannot say it is a 4 stars hotel.

I think after my business traveler experiences, is good idea to keep day cleaning as use to be, this make more secure specially in this Corona time, the peoples in reception are helpful, also the breakfast area

I cannot find any fault with my stay at this Mercure hotel. I requested early check-in the previous day, which was easily organised, and the check-in was quick and efficient. The room was comfortable with a large window overlooking a side street. The bathroom was of a good size and well equipped, and the bed was comfortable. The security safe did not work properly, but on asking the receptionist it was fixed very quickly. The breakfast was buffet style again with an omelette bar and fresh produce. The location could not be more convenient, just one tram stop from the Hauptbahnhof with its many transport connections. Altogether a very pleasant stay.

We stayed there for 4 nights. The room furniture was not bad but we had two beds attached to each other with small separate covers for each bed. Also there was a place for the mini bar in the room but locked and without the mini bar. The staff is nice and welcoming and I didn’t take time to check in. I didn’t complain about those two issues but for a 4 stars hotel it was strange for me specially that it is not a cheap one.

It is always a pleasure to stay on Mercure city center hotel , which is has a warm welcome and good service. This kind of business hotels are generally do not have friendly collegues, but this one is well behaved and welcomed by all of the personal there, thanks to manager&all his team.