Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating (ALL Rating) 4.3/5 1,743 reviews

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Description

Hotel extras

  • Centrally located 4-star hotel in the heart of Düsseldorf

  • Comfortable stay including high-speed WIFI

  • All-around air conditioning throughout the hotel

  • Hotel's own underground parking garage directly accessible

  • Inviting meeting rooms with natural light and professional equipment

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 DUESSELDORF
Germany

GPS:51.21939, 6.787725

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUATRE SAISON

Enjoy culinary delights at the Quatre Saison restaurant with a selection of international delicacies and regional specialties. Opening hours, Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,743 reviews

TripAdvisor Rating  3.7/5  1,214 reviews

Customer review rating 5.0/5

Andras R. Solo - Confirmed reviews ALL

Reception staff was professional and actually went for the extra mile to offer a room on a higher floor. The location is super convenient, 5 min walkfrom the Hbf with all the train and public transport connections. Also, a lot of eatery around and a supermarket close to the station

Dear Andras R., Thank you for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager

Customer review rating 5.0/5

Imad E. H. Business - Confirmed reviews ALL

Good location, good rooms, nice staff

Dear Imad E. H., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager

Customer review rating 3.5/5

Ari Z. Business - Confirmed reviews ALL

The hotel provides pretty basic services. My room was OK, not too comfortable, but truly OK'ish, nothing special, good for one night stay for work, but not such that it is a pleasure spending longer time in.

Dear Ari Z., I am very pleased that you took the time to review your visit. Thank you for your visit, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager

Customer review rating 5.0/5

Palaonta N. P. Business - Confirmed reviews ALL

Good location , Great service.The hotel staff is priceless everywhere from the reception (thank you Aishia,Mr Shamssidini and Ms Permatasari) to the breakfast area or housekeeping . The rooms spacious with all amenities you might need. Excellent breakfast.

Dear Palaonta N. P., Thank you for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager

Customer review rating 0.5/5

Francois P. Business - Confirmed reviews ALL

2 nights without hot water, 1 day the room non cleaned and towels not exchanged. still water never added during the 10 days.

Dear Francois Prietro, I sincerely apologize for the deficiencies and the human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Düsseldorf City Center. Best regards, Sven Schlüter General Manager

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Other web-users rate our hotel

  • 867 reviews 9.1/10 Location
  • 1,188 reviews 5.6/10 Room
  • 860 reviews 8.5/10 Service
  • 20 reviews 9.1/10 WiFi
  • 601 reviews 5.7/10 Comfort
  • 501 reviews 8.5/10 Breakfast
  • 421 reviews 6.6/10 Cleanliness
  • 334 reviews 3.2/10 Vibe

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