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Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating 4.2/5 3,857 reviews

ALLSAFE approved hotel

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Mercure Hotel Duesseldorf City Center
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+ 24 Services

Hotel extras

  • In the heart of Dusseldorf, our guests are not far from Königsallee and the old town and

  • 163 rooms across 5 categories! All rooms are equipped with air conditioning, flat-screen TV

  • 3 meeting rooms with modern, professional equipment and natural lighting

  • Our parking garage has 52 CCTV-monitored parking spaces

  • Free WIFI available throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Well-beingPaying
  • Babysitting on requestPaying
  • TennisPaying
  • Beach and water sportsPaying
  • Other sports activitiesPaying
Business services
  • 4 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 duesseldorf
germany

Tel: +4921135540

Fax: (+49)211/3554500

Check-in from 15h00

Check out up to 12h00

  • 834,737,752,721 :  MAIN STATION

  • 704,709,719 :  STRESEMANNPLATZ

  • By plane

    DUESSELDORF AIRPORT At 8km / 4.97 miles

  • By train

    MAIN STATION At 0.3km / 0.19 miles

GPS :51.21939, 6.787725

Our accommodation(s)

At the 4-star Mercure Hotel Düsseldorf City Center, you can choose between Standard single, double and twin rooms and Privilege Rooms with a double bed. Privilege Suites are equipped with a king-size bed, Superior Suites with a double bed All 163 rooms are air conditioned and have free WIFI. One child aged up to 12 years may stay in the parents' room free of charge. Your pet is also welcome (surcharge EUR 6/night).

Standard Room with double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room with single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with a double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

QUATRE SAISON

Type of cuisine: Regional

Enjoy culinary delights at the "Quatre Saison" restaurant with a selection of international delicacies and regional specialties. Opening hours: Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'APERO

Non contractual photo

Enjoy a cool Altbier or another refreshing drink at our "L'apero" bar, as well as hot and cold snacks. Opening times: Mon-Thurs from midday until midnight, Fri and Sat from midday until 1AM, Sundays and public holidays 3-10PM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 80 m²

  • Maximum capacity: 33 people

Find out more

Our guest reviews for
Mercure Hotel Duesseldorf City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,857 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,083 reviews

4 nights in Düsseldorf

Customer review rating 4.5/5

Paul Couples - 04/11/2020 Confirmed reviews ALL

As usual we enjoyed our stay. We appreciate that everything is difficult at the moment but equally the staff remained pleasant and we were made welcome.

Dear Paul L., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Nice stay under COVID

Customer review rating 5.0/5

Anonymous Families - 20/10/2020 Confirmed reviews ALL

Under the difficult condition of COVID. All staffieret nice and cheerful. We had a nice stay.

Dear Wataru K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good location, nice room

Customer review rating 4.0/5

Luke C. Solo - 24/09/2020 Confirmed reviews ALL

Hotel felt very safe with the COVID rules they have. Room was very comfortable and location is excellent near the train station and not far from the Rhine

Dear Luke C., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Mediocre

Customer review rating 2.0/5

Anonymous Couples - 21/09/2020 Confirmed reviews ALL

The location of the hotel is very close to Düsseldorf Hauptbahnhof. However, the decoration is outdated.

Dear Zhuojie W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Great service

Customer review rating 5.0/5

Olivier Business - 16/09/2020 Confirmed reviews ALL

It was my first stay since the property re-opened after the Covid-19 lockdown. The staff briefed me on the new rules applicable on the premises. In my room, a "welcome back package" was waiting for me (incl. a hygiene kit). I really appreciated this gesture.

Dear Olivier M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good location and clean

Customer review rating 5.0/5

Radik Business - 11/09/2020 Confirmed reviews ALL

I enjoyed a day stay in a hotel. The lady gave me early check-in as they did not have too much guests i assume. The room was with a good view to the main street on hlthe high floor (that's what I love). Clean with a clear CoVid-19 measures in place.

Dear Radik K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Disappointed

Customer review rating 1.5/5

Anonymous Business - 06/09/2020 Confirmed reviews ALL

Poor service and very odd experience

Sehr geehrter Herr P., leider scheint gleich eine Menge schief gelaufen zu sein, wofür ich mich in aller Form im Namen meines Teams und ganz persönlich entschuldige. Ich bedaure die Unannehmlichkeiten und Ärgernisse, die während Ihres Aufenthalts entstanden sind - und versichere Ihnen, dass wir jeden einzelnen Kritikpunkt intern besprechen werden. Ich hoffe sehr, dass wir Sie beim nächsten Besuch vollends von uns und unserem Service überzeugen können. Wir würden uns über diese Chance sehr freuen. Mit herzlichen Grüßen, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good value for money

Customer review rating 4.5/5

Roberto Solo - 02/03/2020 Confirmed reviews ALL

Another stay in Dusseldorf center hotel and everything was as expected. Receptionist was extremely friendly in the arrival made all check in process very easy and fast. Restaurant had little options in the menu and couldn't find staff to serve. Hotel has a good location, between the central station and walking distance of town which was very convenient for me.

Dear Mr. S., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Nice stay.

Customer review rating 4.0/5

Anonymous Business - 29/02/2020 Confirmed reviews ALL

Very good. Staff were friendly and helpful.

Dear Mr. C., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Freindly staff but the room was not cozy

Customer review rating 2.5/5

C Business - 28/02/2020 Confirmed reviews ALL

Bathroom ventilatot was making terrible noise

Dear Mr. P., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your review, the nice Feedback on the staff, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. Resst assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Slightly dated hotel with building works ongoing

Customer review rating 3.5/5

Mark G. Friends - 16/02/2020 Confirmed reviews ALL

Having stayed at a number of Mercure hotels I was slightly disappointed that the hotel is quite dated and refurbishment works are ongoing on the first floor , knocking off tiles etc , it would have been nice to be advised before our party (15) travelled as I would have chosen somewhere else. Staff were helpful and courteous which makes up for the early knocking and banging

Dear Mr. G., I would like to offer my sincere apologies for the problems regarding the refurbishment works. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit we will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Great hotel in a convenient location!

Customer review rating 5.0/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

Great hotel located close to the train station. Staff are pleasant and extremely accommodating. Breakfast buffet rivals any I have seen anywhere in the world!

Dear Mr. D., Thank you for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Sure value in Duesseldorf

Customer review rating 4.0/5

Koen Solo - 11/02/2020 Confirmed reviews ALL

I've stayed several times at Mercure Duesseldorf Cit Center and have not been disappointed yet. The rooms could do with an upgrade, but otherwise everything is fine: it's quiet, clean, the staff are friendly and efficient, and breakfast is excellent.

Dear Mr. V., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the positive review and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Nice hotel for business trips

Customer review rating 4.5/5

Cristian Business - 09/02/2020 Confirmed reviews ALL

Good restaurant. Clean room. Location close to the central station.

Dear Mr. S., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Satisfactory

Customer review rating 4.0/5

Massimo Business - 07/02/2020 Confirmed reviews ALL

Satisfactory

Dear Mr. M., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good hotel but can’t say it’s 4 stars

TripAdvisor rating 3.0/5

THSAMAD 02/02/2020 TripAdvisor review

We stayed there for 4 nights. The room furniture was not bad but we had two beds attached to each other with small separate covers for each bed. Also there was a place for the mini bar in the room but locked and without the mini bar. The staff is nice and welcoming and I didn’t take time to check in. I didn’t complain about those two issues but for a 4 stars hotel it was strange for me specially that it is not a cheap one.

Thank you for your nice remarks on the staff, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager
Customer review rating 4.5/5

Tonny Business - 01/02/2020 Confirmed reviews ALL

Again a very nice stay, in a big nice room, thanks to the upgrade. Good breakfast with enough variation, even for our stay of 10 nights. The bartender is not the most jovial person, a bit of a stiff man, but correct.

Dear Mr. B., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the positive review and the nice remarks on the breakfast. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Everything was good except for two issues at the end of my stay

Customer review rating 3.5/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

Well the location of the hotel from the airport and my destination location was pretty near and I enjoyed the bar a lot. However, on my very last day I was locked out of my room 2 hours prior to check-out, when I went downstairs with this problem I had to keep coming back because it kept happening over and over again. It was rather inconvenient for me to be locked out at such a stressful time. Moreover, there were renovation happening in the hotel and caused the pipes to not send hot water to the rooms and the water for taking bath was totally cold.

Dear Mr. A., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your review, the nice feedback on the bar, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager .________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

excellent

TripAdvisor rating 5.0/5

aytugkucuk Business - 27/01/2020 TripAdvisor review

It is always a pleasure to stay on Mercure city center hotel , which is has a warm welcome and good service. This kind of business hotels are generally do not have friendly collegues, but this one is well behaved and welcomed by all of the personal there, thanks to manager&all his team.

Thank you so much for the amazing remarks on the staff. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager

Nice location, clean room, excellent service, friendly staff

TripAdvisor rating 4.0/5

Hrideta 26/01/2020 TripAdvisor review

The location is amazing, so close to Hbf, can go anywhere in foot distance. Awesome restaurants around...I wish the parking for hotel was not so expensive. I t is 19 Euro but the next public park house in 6 Euro.

Thank you so much for the nice comments. It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager

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