Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating (ALL Rating) 4.3/5 1,753 reviews

Mercure Hotel Duesseldorf City Center - Image 1
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Description

Hotel extras

  • Centrally located 4-star hotel in the heart of Düsseldorf

  • Comfortable stay including high-speed WIFI

  • All-around air conditioning throughout the hotel

  • Hotel's own underground parking garage directly accessible

  • Inviting meeting rooms with natural light and professional equipment

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 DUESSELDORF
Germany

GPS:51.21939, 6.787725

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUATRE SAISON

Enjoy culinary delights at the Quatre Saison restaurant with a selection of international delicacies and regional specialties. Opening hours, Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,753 reviews

TripAdvisor Rating  3.7/5  1,214 reviews

Customer review rating 2.0/5

Melanie J. J. Business - Confirmed reviews ALL

As above and couldn’t get in when we arrived late. Another guest helped us. He was also dissatisfied with the water, bar etc said he felt unwanted by the hotel

Dear Melanie J. J., I would like to offer my sincere apologies for the deficiencies regarding our service. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager

Customer review rating 4.5/5

Margarita V. Families - Confirmed reviews ALL

The highlight breakfast with an omelette station. Centrally located, around 5 min. walking to the Train station.

Dear Margarita V., Thank you very much for your visit. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager

Customer review rating 4.5/5

Shaun T. Couples - Confirmed reviews ALL

A short but comfortable stay. Conveniently located for the main station. Good breakfast options and clean, comfortable room

Dear Shaun T., Thank you very much for your visit and the positive feedback. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Sven Schlüter General Manager

Customer review rating 4.5/5

Manan D. Couples - Confirmed reviews ALL

We stayed for 2 nights and enjoyed our stay Room was spacious and the hotel was very well located with walking distance from Christmas markets

Dear Manan D., Thank you very much for your visit. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager

Customer review rating 2.0/5

Shashank S. Families - Confirmed reviews ALL

We got upgraded but the upgraded room seemed to have not been cleaned in a while. Dirty footprints on floor, the phone to reception did not work, the toilet was dirty and smelly

Dear Shashank S., I would like to offer my sincere apologies for the deficiencies regarding the housekeeping. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager

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Other web-users rate our hotel

  • 864 reviews 9.1/10 Location
  • 1,188 reviews 5.7/10 Room
  • 864 reviews 8.6/10 Service
  • 21 reviews 9.1/10 WiFi
  • 602 reviews 5.8/10 Comfort
  • 503 reviews 8.4/10 Breakfast
  • 422 reviews 6.7/10 Cleanliness
  • 336 reviews 3.2/10 Vibe

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