Dear Mr. G., thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciated our convenient location and enjoyed the breakfast at the Novotel. However, we sincerely apologize for the inconvenience caused by the Wi-Fi issue during your entire stay. We are especially sorry that you did not feel sufficiently supported by our team. The fact that your computer connected immediately to the Wi-Fi at the Novotel indicates that we should have investigated the issue further rather than assuming it was related to your device. We will share your feedback with our team to improve how we handle such situations in the future. We also regret the inconvenience caused by the limited number and positioning of the electrical outlets in the room. We appreciate you bringing this to our attention and will take your comments into consideration. We hope to have the opportunity to welcome you again and provide you with a much better experience. Your Ibis Team

Dear Mrs. C., thank you for sharing your feedback. We’re pleased to hear that you found the hotel lovely, but we sincerely apologize for the inconvenience you experienced upon your arrival at midnight. We are especially sorry that you were directed to the Novotel next door based on incorrect information regarding its opening hours. Regarding the coffee machine at ibis, coffee should of course have been available. We can only assume that the nightly cleaning process had not yet been completed at the time of your visit. We will discuss both points with our team to help prevent such situations in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you again and provide you with a smoother experience. Your Ibis Team

Dear Mr. Nies, thank you for your 7/10 rating and for sharing your feedback with us. We appreciate your suggestion regarding the pillows and will be happy to take this into consideration. We hope to welcome you back soon and make your next stay even more comfortable! Your Ibis Team

Dear Mr. C., thank you very much for your excellent rating and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed your stay and appreciated our warm welcome, friendly team, as well as our clean and quiet rooms. We are also pleased that you enjoyed our barbecue event, especially the quality of the buffet and the atmosphere. We sincerely apologize for the inconvenience with the TV connection on your first day due to the Wi-Fi issue. We appreciate your understanding and are glad that the rest of your stay was enjoyable. Thank you also for mentioning our initiative regarding the choice of room cleaning during short stays. We are happy that you appreciated this sustainable option. We truly appreciate your recommendation and look forward to welcoming you back to ibis Düsseldorf for another pleasant stay. Kind regards, your Ibis Team

Sehr geehrte Frau P., herzlichen Dank für Ihre hervorragende Bewertung und die volle Punktzahl! Es freut uns sehr, dass Sie einen guten Aufenthalt bei uns hatten. Ihr positives Feedback ist eine schöne Anerkennung für unser gesamtes Team und motiviert uns, auch weiterhin unser Bestes zu geben. Wir bedanken uns herzlich für Ihren Besuch und freuen uns schon darauf, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Ihr Ibis Team

Dear Mr. F. A., thank you so much for your wonderful review! We are delighted to hear that everything was excellent and that you had no complaints. Your kind words are a great motivation for our entire team. We truly appreciate your feedback and look forward to welcoming you back for another perfect stay in the future. Kind regards, your Ibis Team

Dear Mr. J., Thank you for your positive feedback! We are delighted to hear that you enjoyed a calm and pleasant stay with us. We appreciate your kind words and are pleased that your experience was nice and easy. We look forward to welcoming you back for another relaxing stay in the future! Your Ibis Team

Dear Mrs. S., thank you very much for your positive review! We are delighted to hear that you had a great stay and that everything was to your satisfaction. We appreciate your helpful suggestion regarding a cooling fridge, especially during the summer months, and will gladly take your feedback into consideration. We hope to welcome you back again soon and provide you with another enjoyable stay! Your Ibis Team

Sehr geehrte Frau Heineberg-Zeus, vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie mit unserem Preis-Leistungs-Verhältnis und Ihrem Aufenthalt rundum zufrieden waren. Ihr positives Feedback ist eine schöne Bestätigung für unser Team. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Herzliche Grüße, Ihr Ibis Team

Dear Mr. O., Thank you very much for your kind feedback! We are pleased to hear that you found our location convenient and our reception team friendly and welcoming. It is also great to know that you felt comfortable communicating in English with our staff. We hope to have the pleasure of welcoming you back again in the future. Kind regards, your Ibis Team

Dear Mrs. G., thank you for your wonderful review. We are delighted to hear that you had a comfortable stay with us and that you enjoyed our friendly service, continental breakfast, and the cleanliness of your room. It is especially rewarding to know that you found the hotel to be good value for money and suitable for your visit. Thank you as well for your recommendation. We truly appreciate your kind words and look forward to welcoming you back the next time you are in the area. Kind regards, your Ibis Team

Sehr geehrte Frau S., thank you for your kind review. We are delighted to hear that you enjoyed your two-night stay and that our team made a positive impression with their friendly and helpful service. Your compliments will be gladly shared with our staff. We also appreciate your suggestion regarding a fridge in the room. Guest feedback is very valuable to us, and we will take your comment into consideration as we continue to improve our facilities and services. We hope to welcome you back again soon. Kind regards, your Ibis Team

Dear Mrs. P., thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay with us and that our location worked perfectly for your visit to the PSD Bank Dome. It is great to know that you appreciated the convenient transport connections, our breakfast selection, and the cleanliness and style of the rooms. We are also pleased that you found the hotel to be good value for money. At the same time, we are sorry to hear about the confusion regarding the payment process and understand your concern about a possible double charge. We apologize for any inconvenience this may have caused. Should there still be any uncertainty, please feel free to contact us directly so we can gladly review the matter for you. We hope to welcome you back again soon. Your Ibis Team

Dear Mrs. J., thank you for sharing your feedback. We’re pleased to hear that you had a comfortable stay with us and that you found your room clean and suitable for your stopover. We also appreciate your comments regarding the dining options and the availability of snacks and beverages in the evening. We understand how important convenient and reasonably priced food options are, especially after a long journey, and we regret that we did not fully meet your expectations in this regard. Your feedback will be shared with the relevant teams as we continue to improve our guest services. We hope to have the opportunity to welcome you again in the future. Your Ibis Team

Dear Mr. V., thank you very much for your kind feedback! We’re delighted that you enjoyed your stay and appreciated our convenient location. A special thank you as well for your lovely mention of our team member who assisted in tracking the taxi and recovering your wallet, we are very proud of our staff, and your words will certainly be shared with her. We also appreciate your suggestion regarding early morning tea and coffee making facilities in the room. Guest feedback like yours is very valuable and helps us understand where we can further improve comfort. We hope to welcome you back again soon for another pleasant stay. Your Ibis Team

Dear Mrs. K., thank you very much for your kind words about our team. We are delighted to hear that you found our staff helpful and welcoming throughout your stay. At the same time, we are truly sorry to hear about the unsettling situation you experienced nearby. Although this occurred outside of our property, your safety and well-being are extremely important to us. We are glad that our team was able to assist and support you during that moment. Your feedback means a lot to us, and we will continue to do everything we can to ensure our guests feel safe, comfortable, and well cared for at all times. We hope to have the pleasure of welcoming you back again soon. Your Ibis Team

Dear Mr. L., thank you very much for your positive feedback. We are delighted to hear that you had a comfortable stay and that you appreciated our convenient location close to the airport. We hope to welcome you back again soon. Your Ibis Team

Dear Mr. M., thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that your stay did not fully meet your expectations. We sincerely apologize for the inconvenience caused by the Wi-Fi issues. We understand how important a stable internet connection is, especially for business travelers, and we are currently reviewing this matter with our technical team. Regarding the pricing, we understand your concerns. Our rates can vary depending on availability and booking conditions, and we appreciate your feedback on this matter. With regard to the breakfast arrangement, we would like to clarify that breakfast is served at the neighboring Novotel, which is a four-star property. This allows our guests to enjoy a higher standard breakfast offering for the same price, effectively providing an upgrade in quality and selection. We also understand your comments about housekeeping. Our concept is designed to reduce environmental impact by avoiding automatic daily cleaning unless it is requested. However, daily housekeeping is of course always available at no additional charge, and we regret if this was not clearly communicated during your stay. Thank you again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable experience. Your Ibis Team

Sehr geehrte Frau K., herzlichen Dank für Ihre tolle Rückmeldung und Ihre Treue! Es freut uns sehr zu hören, dass wieder einmal alles super geklappt hat und Sie mit Ihrem Aufenthalt rundum zufrieden waren. Dass Sie unser Haus regelmäßig buchen, wenn Sie von Düsseldorf in den Urlaub fliegen, ist für uns ein großes Kompliment und eine wunderbare Bestätigung unserer Arbeit. Gerade vor einer Reise soll der Aufenthalt entspannt und unkompliziert sein, umso schöner, dass wir dazu beitragen dürfen. Wir freuen uns schon jetzt darauf, Sie bei Ihrer nächsten Reise wieder bei uns begrüßen zu dürfen, und wünschen Ihnen bis dahin alles Gute!