Dear Mr. L., thank you for sharing your feedback. We’re pleased to hear that you were generally satisfied with your short stay. We appreciate your suggestions regarding a vending machine for water and other drinks. Your feedback is valuable to us, and we will gladly pass it on to our management team for consideration. Regarding your rewards points, we would like to inform you that the €40 credit was applied on September 30th. If you have any questions or require further clarification regarding the transaction, our reception team will be happy to assist you. Thank you again for your feedback. We hope to have the pleasure of welcoming you back in the future. Kind regards, your Ibis Team

Dear Mr. M., thank you for sharing your feedback! We’re glad that you found our rooms suitable for your overnight stay and that our receptionist acknowledged your Silver status. We hope to welcome you back again on your next visit to the airport area. Kind regards, your Ibis Team

Dear Mr. S., thank you for sharing your feedback! We are pleased to hear that you found our hotel clean and appreciated the easy check-in process. As an airport hotel, our location is naturally further away from Düsseldorf city centre, which makes us a convenient choice for guests travelling by air. However, we understand that this may be less ideal for guests wishing to explore the city. We also appreciate your comments regarding the bar and shop facilities. Thank you for your feedback, and we hope to have the opportunity to welcome you again in the future! Your Ibis Team

Dear Mrs. C., thank you for taking the time to share your detailed feedback. We are pleased to hear that you found your room clean and appreciated the helpfulness of our reception team, as well as the convenient location and easy access to early-morning taxis for the airport. We apologize for the inconvenience caused by the lack of in-room tea and coffee facilities, the limited number of power sockets, and the temporary closure of our restaurant for dinner. We understand that these aspects can affect the overall comfort of your stay and appreciate you bringing them to our attention. Thank you again for your honest comments. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Your Ibis Team

Dear Mr. C., thank you for taking the time to share such detailed feedback. We’re pleased to hear that you appreciated our convenient location near the airport, the cleanliness of your room, our breakfast selection, and our friendly team. We’re sorry that the room furnishings did not fully meet your expectations. We understand that having a proper chair and additional table space can make a one-night stay more comfortable and convenient. We also appreciate your suggestion regarding washcloths. Your comments are valuable to us, and we will share them with the relevant team as we continue looking for ways to improve our guests’ comfort and experience. Thank you again for staying with us, and we hope to have the opportunity to welcome you again in the future. Your Ibis Team

Dear Mr. G., thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciated our convenient location and enjoyed the breakfast at the Novotel. However, we sincerely apologize for the inconvenience caused by the Wi-Fi issue during your entire stay. We are especially sorry that you did not feel sufficiently supported by our team. The fact that your computer connected immediately to the Wi-Fi at the Novotel indicates that we should have investigated the issue further rather than assuming it was related to your device. We will share your feedback with our team to improve how we handle such situations in the future. We also regret the inconvenience caused by the limited number and positioning of the electrical outlets in the room. We appreciate you bringing this to our attention and will take your comments into consideration. We hope to have the opportunity to welcome you again and provide you with a much better experience. Your Ibis Team

Dear Mrs. C., thank you for sharing your feedback. We’re pleased to hear that you found the hotel lovely, but we sincerely apologize for the inconvenience you experienced upon your arrival at midnight. We are especially sorry that you were directed to the Novotel next door based on incorrect information regarding its opening hours. Regarding the coffee machine at ibis, coffee should of course have been available. We can only assume that the nightly cleaning process had not yet been completed at the time of your visit. We will discuss both points with our team to help prevent such situations in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you again and provide you with a smoother experience. Your Ibis Team

Dear Mr. Nies, thank you for your 7/10 rating and for sharing your feedback with us. We appreciate your suggestion regarding the pillows and will be happy to take this into consideration. We hope to welcome you back soon and make your next stay even more comfortable! Your Ibis Team

Dear Mr. C., thank you very much for your excellent rating and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed your stay and appreciated our warm welcome, friendly team, as well as our clean and quiet rooms. We are also pleased that you enjoyed our barbecue event, especially the quality of the buffet and the atmosphere. We sincerely apologize for the inconvenience with the TV connection on your first day due to the Wi-Fi issue. We appreciate your understanding and are glad that the rest of your stay was enjoyable. Thank you also for mentioning our initiative regarding the choice of room cleaning during short stays. We are happy that you appreciated this sustainable option. We truly appreciate your recommendation and look forward to welcoming you back to ibis Düsseldorf for another pleasant stay. Kind regards, your Ibis Team

Sehr geehrte Frau P., herzlichen Dank für Ihre hervorragende Bewertung und die volle Punktzahl! Es freut uns sehr, dass Sie einen guten Aufenthalt bei uns hatten. Ihr positives Feedback ist eine schöne Anerkennung für unser gesamtes Team und motiviert uns, auch weiterhin unser Bestes zu geben. Wir bedanken uns herzlich für Ihren Besuch und freuen uns schon darauf, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Ihr Ibis Team

Dear Mr. F. A., thank you so much for your wonderful review! We are delighted to hear that everything was excellent and that you had no complaints. Your kind words are a great motivation for our entire team. We truly appreciate your feedback and look forward to welcoming you back for another perfect stay in the future. Kind regards, your Ibis Team

Dear Mr. J., Thank you for your positive feedback! We are delighted to hear that you enjoyed a calm and pleasant stay with us. We appreciate your kind words and are pleased that your experience was nice and easy. We look forward to welcoming you back for another relaxing stay in the future! Your Ibis Team

Dear Mrs. S., thank you very much for your positive review! We are delighted to hear that you had a great stay and that everything was to your satisfaction. We appreciate your helpful suggestion regarding a cooling fridge, especially during the summer months, and will gladly take your feedback into consideration. We hope to welcome you back again soon and provide you with another enjoyable stay! Your Ibis Team

Sehr geehrte Frau Heineberg-Zeus, vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie mit unserem Preis-Leistungs-Verhältnis und Ihrem Aufenthalt rundum zufrieden waren. Ihr positives Feedback ist eine schöne Bestätigung für unser Team. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Herzliche Grüße, Ihr Ibis Team

Dear Mr. O., Thank you very much for your kind feedback! We are pleased to hear that you found our location convenient and our reception team friendly and welcoming. It is also great to know that you felt comfortable communicating in English with our staff. We hope to have the pleasure of welcoming you back again in the future. Kind regards, your Ibis Team

Dear Mrs. G., thank you for your wonderful review. We are delighted to hear that you had a comfortable stay with us and that you enjoyed our friendly service, continental breakfast, and the cleanliness of your room. It is especially rewarding to know that you found the hotel to be good value for money and suitable for your visit. Thank you as well for your recommendation. We truly appreciate your kind words and look forward to welcoming you back the next time you are in the area. Kind regards, your Ibis Team

Sehr geehrte Frau S., thank you for your kind review. We are delighted to hear that you enjoyed your two-night stay and that our team made a positive impression with their friendly and helpful service. Your compliments will be gladly shared with our staff. We also appreciate your suggestion regarding a fridge in the room. Guest feedback is very valuable to us, and we will take your comment into consideration as we continue to improve our facilities and services. We hope to welcome you back again soon. Kind regards, your Ibis Team