Dear Lewis, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. We're pleased to hear that you enjoyed the quality of the breakfast offering, and we appreciate your comments regarding the food but regret that the service was not up to standard across your stay. That said, I am sorry to learn that several aspects of your stay did not meet expectations. We understand your disappointment that Percy was unavailable one evening due to a private event, and we regret any inconvenience this may have caused to your plans. Thank you again for your honest feedback. Your comments have been shared with the relevant teams as we continue to improve the guest experience. Wooly Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Thank you for sharing your experience with us! I'm delighted to hear that you enjoyed our location and found it convenient for exploring Darling Harbour and the city. Being so close to some of Sydney's most popular attractions is certainly one of the things we love about our little corner of Pyrmont! I also appreciate your comments regarding the room. Our heritage building has its own unique character, with rooms offering different layouts and outlooks. I understand that having more natural light would have made your stay more comfortable. For a future visit, please feel welcome to share your room preferences with our team, and we'll do our best to find a suitable option, subject to availability. Thank you again for choosing to stay with us and for your loyalty as an ALL Silver member. We hope to have the pleasure of welcoming you back, perhaps to a room with a brighter outlook next time! Kind regards, Sophia Hotel Woolstore 1888 x Handwritten Collection

Dear Dean, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. I am sincerely sorry to hear that the lack of hot water impacted your stay for the duration of your visit. We understand how disappointing and inconvenient it would have been to experience cold showers for three consecutive mornings, particularly when staying with us over several days. I also apologise that, after raising the issue with our reception team on multiple occasions, you felt the response did not adequately acknowledge the impact this had on your stay. While our team was actively working to resolve the issue, we recognise that clearer communication, a genuine apology, and a more proactive approach to guest recovery would have been appropriate. Guest comfort is one of the most fundamental aspects of any hotel stay, and it is disappointing that we were unable to deliver this during your visit. We appreciate your honest feedback regarding the handling of the situation and understand why you felt that some form of recognition for the inconvenience would have been warranted. Thank you again for bringing this matter to our attention. Your feedback will be shared with our team as we continue to review how we communicate and respond during service disruptions. Wooly Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Thank you for taking the time to share your experience with us. I'm pleased to hear that you enjoyed the charm of our hotel and its location, and it's especially lovely to see such positive ratings for our team, cleanliness and breakfast. I'm sorry, however, that the mattress was a little firmer than you would have preferred. A comfortable night's sleep is such an important part of any stay, and I appreciate you bringing this to our attention. Should you visit us again, please don't hesitate to let our team know your preferences, as we'll be happy to explore ways to make your stay more comfortable. Thank you again for choosing Woolstore 1888 and for your continued loyalty as an ALL member. We would love to welcome you back and make your next visit even more enjoyable. Kind regards, Sophia Hotel Woolstore 1888 x Handwritten Collection

Good Morning We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woosltore 1888

Good Morning Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Woolstore 1888

Good Evening We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore 1888

Good Morning Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Woolstore 1888

Good Evening We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore 1888

Good Afternoon We very much appreciate your comments regarding your stay at the Hotel Woolstore 1888, Sydney - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Woolstore 1888

Good Afternoon Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Woolstore 1888

Dear Lorraine, Thank you for taking the time to provide such detailed and thoughtful feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. We are delighted to hear that you enjoyed the unique charm and character of our heritage property, as well as our central location and the comfort of your suite. It is pleasing to know that, despite the concerns raised, these aspects of your stay still left a positive impression. That said, I am sincerely sorry for the significant impact that the hot water issues had on your experience. We completely understand your disappointment, particularly given that one of the reasons for selecting a suite was to enjoy the bath after a long day exploring Sydney. To be unable to enjoy an amenity that formed part of your booking is understandably frustrating. What is most disappointing to read, however, is not the fault itself, but rather the way the situation was handled. As you rightly point out, operational issues can arise in any hotel. It is clear from your experience that we fell short in providing the necessary communication regarding the status of the repairs and in providing meaningful assurances. Despite these challenges, we are grateful to hear that you would consider returning and that your confidence in the Accor brand remains intact. Please be assured that your feedback has been heard and will form part of our ongoing review and improvement of our teams training. Thank you again for your professionalism and for providing such constructive feedback. We truly appreciate your support and hope that, should you choose to stay with us again, we can provide the seamless and memorable experience that both our hotel and your expectations deserve. Wooly Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Dear Gordon, Thank you so much for taking the time to share your review of your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. We are delighted to hear that you found the hotel to be well located and enjoyed a very comfortable stay with us. It's always rewarding to know that our guests are able to relax and make the most of our convenient location while visiting Sydney. It was a pleasure having you as our guest, and we look forward to welcoming you back to our unique heritage hotel on your next visit to Sydney. Wooly Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Dear Daniel, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. We're delighted to hear that our team was able to accommodate an early check-in ahead of your function and that you found our staff helpful and accommodating throughout your stay. It's wonderful to know this helped make your day a little easier. That said, I am sorry to hear that several aspects of your room did not meet expectations. I apologise for the difficulties you experienced and I have shared these issues with our maintenance department to investigate and rectify. We appreciate your honest feedback and are pleased that, despite these issues, our team was able to assist you during your stay. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back again soon. Wooly Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Dear John, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. I am very sorry to hear about the service issues you encountered throughout your stay. The confusion surrounding your reservation, particularly the repeated mix-up with another guest sharing the same surname, is certainly not the standard we strive to provide. To have this occur across multiple touchpoints, including correspondence, phone conversations, and ultimately at check-in, where you were presented with another guest's registration form, is unacceptable, and I sincerely apologise for the frustration and concern this would have caused. I am disappointed to learn of your experience in our bar and restaurant. Being seated and advised that service would follow, only to be left waiting for an extended period without acknowledgement, is not the level of hospitality we aim to deliver. I appreciate how frustrating it would have been to then seek assistance from other team members in order to receive service. Your comments regarding organisation and service have been taken seriously and will be addressed with our teams for review. Attention to detail, communication, and guest recognition are fundamental expectations, and we apologise that we fell short on this occasion. Thank you for bringing these matters to our attention. We value your feedback and appreciate the opportunity to learn from your experience and improve. Wooly Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Dear Roderick, Thank you for taking the time to share your feedback and for your loyalty, as a Platinum Member, to Hotel Woolstore 1888, Sydney - Handwritten Collection. Firstly, I would like to sincerely thank you for bringing your feedback directly to our attention. We genuinely appreciate the opportunity to investigate these concerns. I am very sorry to hear that your last three stays have been impacted by noise issues which have affected your ability to get a restful night's sleep. A comfortable and uninterrupted night's rest is one of the most important aspects of any hotel stay, particularly when travelling for business, and it is disappointing to learn that we have consistently fallen short in this area. Your comments regarding the constant clicking noise associated with the air conditioning in two separate Loft rooms are particularly concerning, as is the intermittent switching or flicking noise you experienced during your most recent stay. The detail you have provided, including the room location and frequency of the disturbance, is extremely helpful and will allow our maintenance team to investigate these issues thoroughly. While we appreciate that you continue to enjoy the hotel's character, location, and overall experience, it is completely understandable that repeated poor sleep would ultimately influence your decision to seek alternative accommodation for future business trips. Thank you again for your honesty and for giving us the opportunity to address these concerns. We regret that your recent stays have not lived up to the standard you have come to expect from us and will be investigating the issues you've highlighted as a priority. We truly appreciate your past support and hope that, in time, we may have the opportunity to restore your confidence in us. Should you decide to give us another chance please send me a direct email at al… and I would be more than happy to personally ensure you have a pleasant stay. Warm Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Dear Rujohn, Thank you for taking the time to share your detailed feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. I am sincerely sorry to hear about the experience you had and the frustration that resulted from several aspects of your stay. It is clear from your comments that we fell well short of the expectations we set, particularly around communication, room allocation, and the hot water issues you encountered. I would first like to apologise for the ongoing problems with the hot water during your stay. We appreciate that this significantly impacted your experience. We also understand your frustration at being advised that the issue had been rectified when your experience suggested otherwise. The issue was identified after your stay with the units in the process of being replaced. I am equally sorry to hear about the difficulties you encountered when attempting to amend your reservation after booking. Room rates and availability do fluctuate based on dates, which is what resulted in your reservation rate for the correct dates being higher than those you originally booked. We apologise that the communication left you feeling unsupported and that your concerns were not adequately addressed. Your comments regarding the responsiveness and follow-up from our team are disappointing to hear and we will be addressing this internally. With regard to room allocations and pricing, room categories, sizes, and rates can vary significantly depending on the room type booked, booking conditions, demand, and availability and timing of the booking. However, we understand why comparing your accommodation with that of your fellow travellers left you questioning the value of your booking, and we regret that this contributed to a negative perception of your stay. Thank you for taking the time to provide such candid feedback. While we regret that your stay has left you with such a poor impression of the hotel, your comments are invaluable in helping us identify where improvements are needed. Warm Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Dear Stella, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. I am truly sorry to hear that your stay did not meet expectations. In particular, it is disappointing to learn that you felt our team did not acknowledge the significance of your wedding or provide the level of attentiveness and care that such an occasion deserved. We strive to create memorable experiences for our guests, especially when celebrating life's special milestones, and I apologise that we fell short. We understand how disappointing it must have been to find the room smaller than anticipated, especially when you booking was upgraded from a Coopworth to a Romney King. I am also sorry to hear about the issue with the shower temperature. We have since identified and rectified the issue and it is unfortunate that it impacted your stay. Thank you for bringing these matters to our attention. Your feedback is valuable and will be shared with the relevant teams to help ensure we deliver a more thoughtful and seamless experience for future guests celebrating special occasions. We appreciate you choosing to stay with us for such an important event and sincerely regret that your experience did not reflect the standards we aim to provide. Wooly Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection

Dear Elaine, Thank you for taking the time to share your feedback following your recent stay at Hotel Woolstore 1888, Sydney - Handwritten Collection. I am sincerely sorry to hear about your experience and fully understand your frustration. The lack of hot water throughout your stay is a significant service failure and falls well below the standard we expect to provide our guests. Most importantly, I apologise that you and the other members of your group were not proactively informed of the issue, particularly as you were led to believe that this was a known problem. I can assure you that the issue with the Hot Water is not a known nor re-occurring issue and the problem has since been identified and in the process of being rectified. I am equally disappointed to hear that neither you nor the other guests in your group received a genuine apology during your stay. Regardless of the circumstances, we should have acknowledged the inconvenience this caused and communicated more effectively throughout the disruption. Please accept my sincere apologies for the impact this had on your stay. We appreciate your candid feedback, as it highlights areas where we must do better in both communication and guest care when unforeseen issues arise. If you wish to discuss further, please reach out to me at al… to discuss further. Thank you again for bringing this to our attention. Warm Regards, Alexander John Gough Nixon Operations Manager Hotel Woolstore 1888, Sydney - Handwritten Collection