ibis Sydney Darling Harbour 3.5 stars

Customer review rating (ALL Rating) 3.9/5 2,828 reviews

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Description

Hotel extras

  • Located in exciting Darling Harbour, just a short walk to the International Convention Centre

  • Comfortable guest rooms with everything you need for a great stay

  • Choose from delicious meals & refreshments at the iBar and relax on the outdoor deck

  • Convenient location, just a short distance to Sydney's bustling Central Business District

  • Take a stroll across Pyrmont Bridge to Sydney Aquarium and Wildlife Park

Our accommodation(s)

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Hotel location

ibis Sydney Darling Harbour

70 Murray Street, Darling Harbour
2000 SYDNEY
Australia

GPS:-33.8717, 151.197723

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

ibis Kitchen's international breakfast buffet features a variety of delicious options to cater for all tastes. For dinner, ibis Kitchen offers classic favourites at a great price.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  2,828 reviews

Customer review rating 2.5/5

Gary R. Solo - Confirmed reviews ALL

The room was basic but clean and there was very little noise which is excellent. I ate at the restaurant. Part of the area was roped off, leaving no vacant tables. The attendant was only too happy to move the barrier and accommodate me which is appreciated. The meal was slow to be served which made me late for the show I was attending. When I checked out, the staff member told me that I had to pay an extra charge of $75. I objected: The meal was Butter Chicken and a Lemon, Lime & Bitters, served to me at table 14 and was paid in cash: $31.90 This was paid at the bar as the restaurant could not accept cash. I stated these details to the desk staff who said she would look into it. It is not acceptable that a meal of $31.90, which has been paid for, turn into a $75 charge as I am leaving.

Greetings Gary, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your room clean and enjoyed the quiet atmosphere. Additionally, we appreciate your acknowledgment of our staff's efforts to accommodate you in the restaurant. However, we sincerely apologise for the delay in your meal service, which impacted your schedule for the show. We understand how important it is for our guests to enjoy their experiences without unnecessary delays. Furthermore, we regret any confusion regarding the charges at checkout. It is our policy to ensure clarity in billing, and we take your concerns seriously. We will investigate this matter thoroughly to prevent similar situations in the future. We hope to welcome you back for a superior stay and if there's anything we can do to ensure that your next stay is just that please let us know! Regards, York Robilliard Guest Experience Coordinator Ibis Sydney on Darling Harbour

Customer review rating 4.0/5

James D. Business - Confirmed reviews ALL

Reception was great, bed was comfortable and fantastic view. Carpet in hallways appeared unclean and required replacement.

Greetings James, Thank you for your positive feedback regarding our reception service, comfortable beds, and fantastic views. We appreciate your comments about the carpet in the hallways and will take your observations into consideration as we continually strive to enhance our facilities. Regards, York Robilliard Guest Experience Coordinator Ibis Sydney on Darling Harbour

Customer review rating 5.0/5

Sam T. Couples - Confirmed reviews ALL

Lovely place to stay and friendly staff

Greetings Sam, Thank you for your kind words regarding our location and friendly staff. We are delighted to hear that you enjoyed your stay and hope to welcome you back in the future. Regards, York Robilliard Guest Experience Coordinator Ibis Sydney on Darling Harbour

Customer review rating 5.0/5

Tadsaran A. W. Families - Confirmed reviews ALL

Friendly

Greetings Tadsaran, Thank you for your kind feedback. We are pleased to hear that you found our accommodations to be complete and our team friendly. Your satisfaction is important to us, and we hope to welcome you back soon. Regards, York Robilliard Guest Experience Coordinator Ibis Sydney on Darling Harbour

Customer review rating 2.0/5

Susan R. Couples - Confirmed reviews ALL

Overpriced. Revolting carpet. Rooms depressing. Expensive car parking additional. When is this building going to be refurbished? Staff were good.

Other web-users rate our hotel

  • 2,044 reviews 9.4/10 Location
  • 2,793 reviews 4.9/10 Room
  • 2,280 reviews 8.2/10 Service
  • 40 reviews 5.6/10 WiFi
  • 1,160 reviews 3.5/10 Comfort
  • 896 reviews 4.8/10 Cleanliness
  • 600 reviews 5.9/10 Value
  • 546 reviews 7/10 Breakfast

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