ibis Sydney Darling Harbour 3.5 stars

Customer review rating (ALL Rating) 3.9/5 2,812 reviews

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70 Murray Street, Darling Harbour, 2000 SYDNEY, Australia

Description

Hotel extras

  • Located in exciting Darling Harbour, just a short walk to the International Convention Centre

  • Comfortable guest rooms with everything you need for a great stay

  • Choose from delicious meals & refreshments at the iBar and relax on the outdoor deck

  • Convenient location, just a short distance to Sydney's bustling Central Business District

  • Take a stroll across Pyrmont Bridge to Sydney Aquarium and Wildlife Park

Our accommodation(s)

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Hotel location

ibis Sydney Darling Harbour

70 Murray Street, Darling Harbour
2000 SYDNEY
Australia

GPS:-33.8717, 151.197723

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

ibis Kitchen's international breakfast buffet features a variety of delicious options to cater for all tastes. For dinner, ibis Kitchen offers classic favourites at a great price.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  2,812 reviews

Customer review rating 4.0/5

Frances L. D. Couples - Confirmed reviews ALL

The room was average however the staff were friendly and efficient and nothing can beat the location.

Greetings Frances, Thank you for your kind words regarding our friendly staff and the fantastic location of our hotel. We appreciate your feedback about the room and will continue to strive for improvements. We hope to welcome you back for a more enjoyable experience in the future. As an Accor member we value your loyalty, so if there's anything we can do to assist post stay or welcome you back for a superior stay please let us know. Regards, York Robilliard Guest Experience Coordinator Ibis Sydney on Darling Harbour

Customer review rating 4.0/5

Michele M. Couples - Confirmed reviews ALL

Well located ,nice staff

Greetings Michele, Thank you for your positive feedback. We are delighted to hear that you found our location convenient and our staff accommodating. As an Accor member we value your loyalty, so if there's anything we can do to assist post stay or welcome you back for a superior stay please let us know. Regards, York Robilliard Guest Experience Coordinator Ibis Sydney on Darling Harbour

Customer review rating 3.0/5

Carmel G. Solo - Confirmed reviews ALL

A good location. The person who checked me in, announced my floor and room number so nearby people could easily hear. I had to ask which way to the lifts. I was extremely tired and didn’t notice how close they were, so it was a little embarrassing. The shower taps were very hard to turn on, and even more difficult to turn off- especially the hot tap. -not very safe IMO. The bed was comfortable.

Greetings Carmel, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and found the bed comfortable. However, we regret that your check-in experience did not meet your expectations and understand how important privacy is during this process. Additionally, we take safety very seriously and will review your comments about the shower taps to ensure they meet our standards. Your feedback is invaluable in helping us improve our services. Regards, York Robilliard Guest Experience Coordinator Ibis Sydney on Darling Harbour

Customer review rating 1.5/5

Chloe H. Solo - Confirmed reviews ALL

Was an okay hotel where I just needed somewhere to sleep. The aircon was horrible though. When I arrived it was freezing. I attempted to change it and nothing changed. Turned it off and was manageable. Reported to front desk and still nothing changed. The room was also not what was advertised. Over all somewhere to sleep so it was okay but when I woke up I was looking forward to getting home.

Dear Ms H., Thank you for taking the time to share your feedback following your recent stay at ibis Sydney Darling Harbour. I am very sorry to learn that your experience did not meet expectations. In particular, I sincerely apologise for the issues you encountered with the air conditioning. A room that is too cold and cannot be adjusted properly is certainly unacceptable, and I understand how uncomfortable this must have been—especially after your concerns were raised and not resolved during your stay. I am also concerned to hear that the room did not match what was advertised. This is not the standard we aim to deliver, and your comments have been shared with both our maintenance and front office teams for immediate follow-up. We are reviewing what went wrong in this instance to ensure better responsiveness and communication moving forward. While I appreciate your understanding that the hotel served its basic purpose for the night, it is disappointing to know that your overall impression left you wanting to leave as soon as possible. This is far from the experience we want our guests to have. We truly value your feedback as it highlights areas where we must improve. I would welcome the opportunity to restore your confidence in us, and should you choose to stay again, please feel free to contact me directly so I can personally ensure your visit is much more comfortable. Thank you again for bringing this to our attention. Warm regards, Dimi Novitskiy Assistant Manager ibis Sydney Darling Harbour

Customer review rating 1.5/5

Natalie L. Couples - Confirmed reviews ALL

Two night stay. Tiny room for the price. Water damaged bathroom and evidence of same in hallway. Restaurant was poor service, forgotten meal, said meal wrong when delivered, kitchen noise on clean was was applauding while trying to talk over a meal.

Dear Ms L., Thank you for taking the time to share your feedback following your recent stay at ibis Sydney Darling Harbour. I am truly sorry to learn that your experience did not meet expectations. In particular, I sincerely apologise for the condition of the bathroom and hallway, as well as the noise disturbances you encountered. This is certainly not the standard we aim to provide, and I understand how this would have impacted your comfort during your stay. I am also very concerned to hear about your experience in the restaurant, including the service issues and the disruption caused by kitchen noise. This is not reflective of the level of service we strive to deliver, and your comments have been shared with both our Food & Beverage and kitchen teams for immediate review and improvement. While I appreciate your kind note regarding our location, I regret that the overall experience fell short. Please be assured that your feedback has been taken seriously and will be used to address these concerns with the relevant departments. We value your comments as they help us improve, and I do hope we may have the opportunity to welcome you back in the future for a much more comfortable and enjoyable stay. Warm regards, Dimi Novitskiy Assistant Manager ibis Sydney Darling Harbour

Other web-users rate our hotel

  • 2,022 reviews 9.4/10 Location
  • 2,763 reviews 4.8/10 Room
  • 2,263 reviews 8/10 Service
  • 42 reviews 4.9/10 WiFi
  • 1,163 reviews 3.6/10 Comfort
  • 896 reviews 4.6/10 Cleanliness
  • 594 reviews 5.8/10 Value
  • 588 reviews 3.6/10 Vibe

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