Hotel Ter Zand - Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.3/5 1,180 reviews

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Description

Hotel extras

  • Westenschouwen hotel in Zeeland near the beach

  • Welcoming, friendly staff with knowledge of the local area

  • Gastronomic restaurant serving local ingredients with a twist

  • Certain rooms and suites have balconies or terraces

  • Access to the pool and gym at a neighbouring hotel

Our accommodation(s)

Hotel location

Hotel Ter Zand - Handwritten Collection

Hogeweg 59
4328PB BURGH-HAAMSTEDE
Netherlands

GPS:51.682624, 3.7214261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

LE POIRIER

The stylish decor in Le Poirier features splashes of green, and nature provides local ingredients. With the sea and the Oosterschelde estuary nearby, dishes like Zeeland oysters take pride of place. Our restaurant is mentioned in the Gault -Millau guide.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,180 reviews

Customer review rating 4.0/5

Rick L. Business - Confirmed reviews ALL

Great room quit surrounding and nice bed. Breakfast was good but not the high standard

Customer review rating 4.0/5

Charmaine T. Families - Confirmed reviews ALL

We came in earlier and understood that it was before check in time. The staff did not even asked the name on the reservation and just immediately said 'no you cannot check in'. Not even a single greeting. When we came back later, the tall gentleman (we did not get his name but the one on shift on May 17 at around 1530) who checked us in was very different. He was very welcoming and helpful. He was also very informative, friendly and accommodating. The next morning, the breakfast staff was also quite rude. With such a location and nice rooms, the staff's professionalism could have been improved.

Customer review rating 5.0/5

Traysi S. Couples - Confirmed reviews ALL

Just a short walk from a fabulous stretch if beach and lovely woodland including a zip wire experience (klimbos). The little garden suites are amazing. You can enjoy your own little patio.

Customer review rating 0.5/5

Atahan E. Families - Confirmed reviews ALL

From a guest’s perspective, several important aspects were not clearly communicated during check-in. For example, we were not informed that it was necessary to reserve a specific time slot for breakfast. It was only on the second day, while we were already seated, that we were asked what time we planned to come for breakfast the following day. As we were a group of 6 adults and 2 children staying for 3 days, the atmosphere became increasingly uncomfortable from that moment on. It felt as though our presence and flexibility—simply coming and going according to our needs—was not appreciated. Traveling with an 11-month-old baby naturally means starting the day earlier, especially for breakfast, and then wanting to spend some relaxed time together as a family. However, we were told that once the second breakfast seating begins, we would need to leave the restaurant. This added unnecessary pressure and reduced the overall comfort of our stay. Additionally, we sometimes were no longer greeted upon entering the hotel and felt observed in a rather unfriendly or strict manner. City Tax was Charged Daily for a Baby of 11 Months and a 6 year old. Charging €15 per day for a baby cot does not feel family-friendly. As someone working in the same industry, I found that guest orientation and hospitality were lacking. Unfortunately, we often felt more like a burden than welcomed guests.

Customer review rating 2.5/5

Elsje P. Couples - Confirmed reviews ALL

no pressure to take a descent shower, entrance hall of the building very very dirty staff not friendly, an extra lemon at the breakfast was difficult

Dear Sir/Madam, Thank you very much for your review and for sharing your experience. We are sorry to hear that your stay did not meet your expectations and that you found our facilities and service to be inadequate. We take your comments regarding the water pressure, the cleanliness of the entrance and the friendliness of the staff very seriously. This is not the standard we strive for. We are also sorry to hear about your experience during breakfast; we strive to serve our guests in a welcoming and helpful manner. We will discuss your feedback internally with the relevant departments to implement improvements. Thank you for your honest feedback. We hope to offer you a better experience in the future. With warm regards, Team Hotel Ter Zand | Handwritten Collection

Other web-users rate our hotel

  • 693 reviews 8.5/10 Location
  • 1,383 reviews 6.7/10 Room
  • 798 reviews 6.9/10 Service
  • 23 reviews 7/10 WiFi
  • 765 reviews 8.1/10 Breakfast
  • 544 reviews 3.6/10 Cleanliness
  • 266 reviews 3.6/10 Value
  • 36 reviews 4.2/10 Bar

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