Hotel Ter Zand - Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.3/5 888 reviews

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Description

Hotel extras

  • Westenschouwen hotel in Zeeland near the beach

  • Welcoming, friendly staff with knowledge of the local area

  • Gastronomic restaurant serving local ingredients with a twist

  • Certain rooms and suites have balconies or terraces

  • Access to the pool and gym at a neighbouring hotel

Our accommodation(s)

Hotel location

Hotel Ter Zand - Handwritten Collection

Hogeweg 59
4328PB BURGH-HAAMSTEDE
Netherlands

GPS:51.682624, 3.7214261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

LE POIRIER

The stylish decor in Le Poirier features splashes of green, and nature provides local ingredients. With the sea and the Oosterschelde estuary nearby, dishes like Zeeland oysters take pride of place. Our restaurant is mentioned in the Gault -Millau guide.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  888 reviews

Customer review rating 2.0/5

Tom D. B. Couples - Confirmed reviews ALL

Arrived. Got room, but hot tub wasn’t switched on. Needed to move rooms. New hot tub was pretty dirty and gross. Wouldn’t return.

Dear Sir/Madam, Thank you for your message. We are sorry to hear that your stay was so disappointing. The fact that the hot tub was not switched on upon arrival and that you had to change rooms as a result is obviously not the experience we want to offer our guests. We also take your comment about the condition of the second hot tub very seriously; this does not meet our standards. We will discuss this internally with our team to prevent it from happening again in the future. With warm regards, Team Hotel Ter Zand | Handwritten Collection

Customer review rating 3.5/5

Wouter D. Couples - Confirmed reviews ALL

We had a great night's sleep, and the room is spacious and well-decorated. The hotel is perfect as a stopover or a short stay for biking or walking. However, the air conditioning is a bit noisy and creates very dry air. The minibar was empty, and there was no still or sparkling water in the room, which one would expect from a hotel branding itself as luxury. The breakfast is a bit basic too (only two types of bread, which were even baked off). However the price-quality was good (February).

Dear Sir/Madam, Thank you for your detailed review. We are glad to hear that you enjoyed the spacious and well-decorated room and that you slept well. We regret that the air conditioning in the room was noisy and dry, and that the minibar and water in the room did not meet your expectations. Your feedback regarding the breakfast variety is also noted. We take your comments seriously and will use them to further improve our facilities and guest experience, while maintaining a good price-quality balance. Kind regards, Team Hotel Ter Zand | Handwritten Collection

Customer review rating 4.0/5

Allain P. Couples - Confirmed reviews ALL

Room was OK, but problem with shower, water didn't flew away as should be, so bathroom floor was all wet, and toilet problem.

Dear Sir/Madam, Thank you for your feedback. We are glad to hear that you overall enjoyed your stay. We are sorry for the issues with the shower and toilet, which caused the bathroom floor to get wet. We take your comments seriously and will use them to further improve our maintenance processes. With kind regards, Team Hotel Ter Zand | Handwritten Collection

Customer review rating 4.0/5

Jack V. A. Couples - Confirmed reviews ALL

ruime kamer in modern hotel

Geachte Jack v. A., wat een mooie beoordeling. Wij hopen u snel opnieuw te mogen ontvangen in Burgh-Haamstede. Met gastvrije groet, Hotel Ter Zand | Handwritten Collection

Customer review rating 4.0/5

Thorsten R. Families - Confirmed reviews ALL

We had an overall very pleasant stay at Hotel Ter Zand. The room was comfortable, clean, and well maintained – exactly what we were hoping for. One thing to note: housekeeping during the stay is only provided upon request, which is fine as long as you know in advance. Unfortunately, the pool and sauna area in the neighboring hotel did not meet our expectations. Both were very crowded and quite small, which made it difficult to relax. The sauna was also surprisingly cool and not properly hot, so the whole wellness experience felt rather disappointing. What really made our stay special, however, was the staff: extremely friendly, attentive, and welcoming. They truly made the experience enjoyable. A special thank you and compliment goes to Wouter Oldeman, who deserves particular recognition for his outstanding service and kindness.

Other web-users rate our hotel

  • 651 reviews 8.4/10 Location
  • 1,293 reviews 6.6/10 Room
  • 737 reviews 7.5/10 Service
  • 20 reviews 8.3/10 WiFi
  • 728 reviews 8.2/10 Breakfast
  • 679 reviews 7.3/10 Comfort
  • 513 reviews 3.4/10 Cleanliness
  • 255 reviews 3.7/10 Value

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