Novotel Singapore on Kitchener 4 stars

Customer review rating (ALL Rating) 4.1/5 2,013 reviews

Best price
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Novotel Singapore on Kitchener - Image 1
Novotel Singapore on Kitchener - Image 2
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181 Kitchener Rd, 208533 SINGAPORE, Singapore

Description

Hotel extras

  • Ideal choice hotel near Little India and Serangoon with the colours and culture of Singapore.

  • Convenient location near city centre, Marina Bay, Suntec City, Bugis and Orchard Road.

  • Spacious family-friendly guestrooms, with facilities such as outdoor kids' pool..

  • Fitness centre, laundromat and swimming pool, with two restaurants. Unlimited high-speed Inter

  • 24-hour shopping option in Mustafa Centre, just next to hotel.

Our accommodation(s)

Hotel location

Novotel Singapore on Kitchener

181 Kitchener Rd
208533 SINGAPORE
Singapore

GPS:1.31053, 103.85565

Telephone
Fax +65 6297 2827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,013 reviews

Customer review rating 5.0/5

Noel O. Families - Confirmed reviews ALL

SATISFIED

Dear Noel , Thank you for your positive feedback regarding our location. We are pleased to know that you found it satisfactory. Your comments are appreciated, and we hope to welcome you back in the future. Best regards, Reda-AGRM Novotel Singapore on Kitchener

Customer review rating 1.0/5

Rajeshwar G. Families - Confirmed reviews ALL

Subject: Complaint Regarding Wrong Commitment, Double Payment & Poor Handling of Senior Citizen Dear Sir/Madam, I wish to lodge a formal complaint regarding wrong commitment and serious mismanagement by your counterpart/representative. I was assured that early check-in charges were already paid to your representative. However, on arrival at the hotel, I was asked to pay again, as the hotel counter stated that no such payment was received by them. This resulted in double payment and unnecessary embarrassment. More concerning was the extremely poor handling of an 80-year-old senior lady, who was made to wait and felt very unwell due to this confusion at the counter. Such treatment of a senior citizen is unacceptable. Additionally, the room category that was promised was not the category delivered, indicating a clear mismatch between what was offered and what was actually provided. This reflects wrong commitment, lack of coordination, and deficiency in service. I request an immediate clarification, refund of the excess amount paid, and a written explanation to avoid such incidents in the future. Regards, Rajeshwar G.

Customer review rating 4.0/5

Saurabh P. J. Families - Confirmed reviews ALL

AT TIMES ACCOR MEMBER RATES ARE COMING HIGHER COMPARED TO OTHER TRAVEL PORTALS ONLINE RATES LIKE MAKE MY TRIP. IT HAPPENED WITH US AND BEFORE CHECK IN , REPLY WE GOT WAS LIKE , SIR , WE CAN DO NOTHING ABOUT IT. IT WAS BEFORE WE MADE THE PAYMENT

Dear Saurabh P. J., Thank you for your feedback regarding your recent stay with us. We appreciate your positive remarks but acknowledge your concerns regarding the pricing discrepancies between our member rates and other travel portals. We strive to offer competitive rates, and I regret if our response did not meet your expectations. Your input is invaluable, and we will continue to work on enhancing our services for all guests. Best regards, Novotel Singapore on Kitchener

Customer review rating 5.0/5

Sethuraman N. Families - Confirmed reviews ALL

Excellent Stay and only room service need to be improved by resolving in a timely fashion

Dear Sethuraman , Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed your experience. Your comments about room service have been noted, and we will certainly consider them for future improvements. Best regards, Rda-AGRM Novotel Singapore on Kitchener

Customer review rating 5.0/5

Alan H. M. C. Families - Confirmed reviews ALL

Love the filter tap for drinking water and the QR code to receive services

Dear Alan , Thank you for your kind feedback regarding our location and the service provided by our staff. We are delighted to hear that you enjoyed the drinking water facility and the convenience of our QR code services. Best regards, Reda-AGRM Novotel Singapore on Kitchener

Other web-users rate our hotel

  • 1,312 reviews 9.5/10 Location
  • 1,512 reviews 7.6/10 Room
  • 1,709 reviews 6.8/10 Service
  • 20 reviews 8/10 WiFi
  • 632 reviews 7/10 Cleanliness
  • 429 reviews 6.8/10 Breakfast
  • 75 reviews 9.2/10 Wellness Area
  • 25 reviews 3.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.