Novotel Singapore on Kitchener 4 stars

Customer review rating (ALL Rating) 4.1/5 1,859 reviews

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Novotel Singapore on Kitchener - Image 1
Novotel Singapore on Kitchener - Image 2
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181 Kitchener Rd, 208533 SINGAPORE, Singapore

Description

Hotel extras

  • Ideal choice hotel near Little India and Serangoon with the colours and culture of Singapore.

  • Convenient location near city centre, Marina Bay, Suntec City, Bugis and Orchard Road.

  • Spacious family-friendly guestrooms, with facilities such as outdoor kids' pool..

  • Fitness centre, laundromat and swimming pool, with two restaurants. Unlimited high-speed Inter

  • 24-hour shopping option in Mustafa Centre, just next to hotel.

Our accommodation(s)

Hotel location

Novotel Singapore on Kitchener

181 Kitchener Rd
208533 SINGAPORE
Singapore

GPS:1.31053, 103.85565

Telephone
Fax +65 6297 2827

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,859 reviews

Good Location, Good customer service and Good Rooms

Customer review rating 4.5/5

Anand Families - Confirmed reviews ALL

The Customer service was good. Location was very good and the room service was good.

Dear Anand, Thank you for your positive feedback regarding our location, customer service, and room service. We are delighted to hear that you enjoyed your stay with us. Best regards, Novotel Singapore on Kitchener

Worst Possible hospitality a hotel can offer.

Customer review rating 1.0/5

Sumanu D. Families - Confirmed reviews ALL

1. Staff is very rude, especially Mr. John who doesn't even know how to talk. 2. Breakfast is one of the worst I have had in my lifetime. 3. Even if the rooms are available, Its not available for early check in, but if you offer money for the same, They will happily accept your request for the money and give you early check in therefore zero empathy with customers.

Excellent

Customer review rating 5.0/5

Wilson Couples - Confirmed reviews ALL

Our very friendly reception (Japanese-looking lady, Rachel if I'm not mistaken), made the greatest difference in our stay. Well, I'm not even sure why she's appointed as a reception in the first place... felt like she's better suited as a senior manager/in top position and she had definitely brightened our day and our stay :)

Dear Wilson, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that Rachel made such a positive impact on your experience. Our team works diligently to ensure every guest feels welcomed and valued, and it is wonderful to know that Rachel exemplified this commitment. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Singapore on Kitchener

Disappointed for the services and Accommodation

Customer review rating 1.0/5

Yeow Couples - Confirmed reviews ALL

As I had been staying in this hotel for quite a number either staying w family or my gf. I always have a wonderful experience in your hotel. But previous 2 times it makes my experience become bad and more dissatisfied. Never ever wait until 3pm to check in, some time I have requested or not but lately also 12pm. But that day ask me for 3pm check in even I at there. Cleanliness of the room, have dust and hair ball on carpet. It’s super visible. And for my previous room which have bathrobe. And for the request for wine opener. Staff asking me to bring wine down to restaurant since the restaurant is not owned by by the hotel. But I heard from the staff from the restaurant they actually do room service for other room guests. Writing this experience for only feedback for my previous stay experience. But sadly to tell that I had moving my trust from your hotel and doing staycation with other Accor hotels. I hope when the time I’m back to here, something will be changing.

Dear Yeow, Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret to hear that your experience did not meet the high standards you have come to expect from our hotel. We understand your frustration regarding the check-in time and will certainly review our policies to enhance clarity for our guests. Cleanliness is a top priority, and we apologize for the oversight regarding the condition of your room. Your comments will be shared with our housekeeping team to ensure that such issues are addressed. Regarding the wine opener request, we appreciate your insight and will communicate with our staff to ensure consistency in service across our facilities. We value your loyalty and hope to regain your trust during your next visit. Thank you once again for your feedback, and we hope to welcome you back to Novotel Singapore on Kitchener in the future. Best regards, Novotel Singapore on Kitchener

Under Staffed

Customer review rating 2.5/5

Pranav Families - Confirmed reviews ALL

Your facility is understaffed to handle check-ins, luggage etc.

Other web-users rate our hotel

  • 1,314 reviews 9.4/10 Location
  • 1,539 reviews 7.8/10 Room
  • 1,779 reviews 7.1/10 Service
  • 16 reviews 9.1/10 WiFi
  • 665 reviews 7.7/10 Cleanliness
  • 482 reviews 7/10 Breakfast
  • 85 reviews 9.7/10 Wellness Area
  • 32 reviews 3.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.