Novotel Singapore on Kitchener 4 stars

Customer review rating (ALL Rating) 4.1/5 1,962 reviews

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Novotel Singapore on Kitchener - Image 1
Novotel Singapore on Kitchener - Image 2
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181 Kitchener Rd, 208533 SINGAPORE, Singapore

Description

Hotel extras

  • Ideal choice hotel near Little India and Serangoon with the colours and culture of Singapore.

  • Convenient location near city centre, Marina Bay, Suntec City, Bugis and Orchard Road.

  • Spacious family-friendly guestrooms, with facilities such as outdoor kids' pool..

  • Fitness centre, laundromat and swimming pool, with two restaurants. Unlimited high-speed Inter

  • 24-hour shopping option in Mustafa Centre, just next to hotel.

Our accommodation(s)

Hotel location

Novotel Singapore on Kitchener

181 Kitchener Rd
208533 SINGAPORE
Singapore

GPS:1.31053, 103.85565

Telephone
Fax +65 6297 2827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,962 reviews

Customer review rating 4.5/5

Christian W. Families - Confirmed reviews ALL

It's a great place to stay on my family vacation and celebrate my son's birthday. Near mall and restaurant too.

Dear Christian , Thank you for your kind words regarding your family vacation at our hotel. We are delighted to hear that you chose to celebrate your son's birthday with us and found our location convenient. We look forward to welcoming you and your family back in the future. Best regards, Reda-AGRM Novotel Singapore on Kitchener

Customer review rating 1.5/5

Shyam S. S. R. Families - Confirmed reviews ALL

Our recent stay at Novotel Singapore (Room-711) was unfortunately far below expectations, primarily due to the conduct of the staff and the lack of basic guest sensitivity. At the time of arrival, my wife was holding our sleeping three-year-old child, and we had requested early check-in. Although the team declined early check-in (which we fully understand), we specifically informed them that we would return by the official check-in time and requested that the room be kept ready. When we returned—even an hour after the official check-in time (around 4 PM)—the room was still not prepared. Instead, we were asked to queue again, which was extremely inconvenient given our situation. When we sought clarification, the staff member at the reception (name sounded like “Thusin”) responded in an unprofessional and raised tone. Rather than offering support or prioritizing the check-in considering a small child, the interaction felt dismissive and disrespectful. This was not an isolated incident—during breakfast, we observed another guest being spoken to in a similarly rude manner. Housekeeping standards were also disappointing. Despite being out of the room the next day for several hours, the room was not cleaned upon our return. For a brand like Novotel, this level of service and guest handling is unacceptable. We genuinely expected a more courteous, organised, and guest-focused experience. I hope the management reviews these concerns seriously and takes corrective action to ensure other guests do not face similar issues.

Dear Shyam , Thank you for taking the time to share your feedback regarding your recent stay at Novotel Singapore. I sincerely apologize that your experience did not meet your expectations, particularly concerning the staff's conduct and the service you received during check-in and breakfast. It is concerning to learn that you encountered delays with your room preparation, especially given your family's situation. We strive to ensure a smooth check-in process and appreciate your understanding regarding early check-in requests. I will certainly address the issue with our team to reinforce the importance of accommodating families with young children and providing courteous service at all times. Additionally, I regret that the housekeeping service did not meet our usual standards during your stay. Cleanliness is a priority for us, and we will be reviewing our procedures to prevent such oversights in the future. Your feedback is invaluable, and we appreciate your input as we work to enhance our guest experience. Thank you once again for your comments. Best regards, Reda-AGRM Novotel Singapore on Kitchener

Customer review rating 0.5/5

Xiaona F. Business - Confirmed reviews ALL

very bad

Dear Xiaona , Thank you for sharing your feedback regarding your recent experience with our customer service. We sincerely apologize that our service did not meet your expectations and appreciate your comments, which will be reviewed by our team for improvement. Best Regards, Reda-AGRM Novotel Singapore on Kitchener

Customer review rating 4.5/5

Meenakshisundaram K. Business - Confirmed reviews ALL

Great

Dear Meenakshisundaram , Thank you for your positive feedback. We are thrilled to hear that you had a good stay and enjoyed your experience with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best Regards, Reda-AGRM Novotel Singapore on Kitchener

Customer review rating 4.5/5

Kerry S. Couples - Confirmed reviews ALL

Lovely hotel and well located as loved the shopping across the road in mall. Thank you for our lovely welcome with swans on bed and small cake as anniversary. Booked at $298 sgd as Australian however charged $368 and was higher than rate at the time. Will recommend to friends as nice experience

Dear Kerry , Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our welcoming touches and appreciated our location. I would like to address your concerns regarding the rate charged; our pricing can vary based on the booking conditions and currency fluctuations. We appreciate your understanding and your recommendation to others. Best regards, Reda-AGRM Novotel Singapore on Kitchener

Other web-users rate our hotel

  • 1,296 reviews 9.5/10 Location
  • 1,481 reviews 7.6/10 Room
  • 1,683 reviews 6.7/10 Service
  • 20 reviews 8/10 WiFi
  • 626 reviews 7.1/10 Cleanliness
  • 426 reviews 6.9/10 Breakfast
  • 343 reviews 6.7/10 Value
  • 75 reviews 9.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.