Novotel Singapore on Kitchener 4 stars

Customer review rating (ALL Rating) 4.2/5 1,595 reviews

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Description

Hotel extras

  • Ideal choice hotel near Little India and Serangoon with the colours and culture of Singapore.

  • Convenient location near city centre, Marina Bay, Suntec City, Bugis and Orchard Road.

  • Spacious family-friendly guestrooms, with facilities such as outdoor kids' pool..

  • Fitness centre, laundromat and swimming pool, with two restaurants. Unlimited high-speed Inter

  • 24-hour shopping option in Mustafa Centre, just next to hotel.

Our accommodation(s)

Hotel location

Novotel Singapore on Kitchener

181 Kitchener Rd
208533 SINGAPORE
Singapore

GPS:1.31053, 103.85565

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,595 reviews

Very good location and service by all staff

Customer review rating 5.0/5

Karthik B. R. Families - Confirmed reviews ALL

Very good location and service by all staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Lee General Manager NOVOTEL Singapore on Kitchener

Great location and facilities

Customer review rating 5.0/5

Anand S. Families - Confirmed reviews ALL

Excellent experience with great service level from all staff. Special mention of Ms.Sandra at front desk who went all out to ensure our stay was comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Lee General Manager NOVOTEL Singapore on Kitchener

Ok stay.

Customer review rating 3.0/5

E J. Families - Confirmed reviews ALL

Rooms are nice and fresh and large. Front desk service is slow and not very helpful. As Accor gold we asked for a late checkout till 1pm this was eventually granted but our key card stopped working and we had to queue for 25 mins at front desk to have it reactivated which was a complete waste of our time.

Dear Estelle Rose J., Thank you for taking the time to tell us about your experience at the Novotel Singapore on Kitchener. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Lee General Manager NOVOTEL Singapore on Kitchener

Good service

Customer review rating 4.5/5

Rashid Solo - Confirmed reviews ALL

I was very happy that the room was made available for me for an early check-in at 12.30pm as I had just arrived from the airport and had a function to rush to. The room was clean and functional. Location is pretty good as well as it was walking distance to a couple of shopping centres and the MRT. I was also very pleased that the hotel acceded to my request for a late check-out at 2pm. I would recommend staying at Novotel for a no frills vacation to Singapore.

Dear Syed Rashid B., We very much appreciate your comments regarding your stay at the Novotel Singapore on Kitchener. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Lee General Manager NOVOTEL Singapore on Kitchener

Bad stay

Customer review rating 0.5/5

V. K. Couples - Confirmed reviews ALL

Not warm welcome No platinum member benefits rude behaviour of receptionist

Other web-users rate our hotel

  • 836 reviews 9.6/10 Location
  • 1,055 reviews 7.7/10 Room
  • 1,142 reviews 7.1/10 Service
  • 10 reviews 8.8/10 WiFi
  • 472 reviews 8/10 Cleanliness
  • 338 reviews 6.9/10 Breakfast
  • 61 reviews 9.8/10 Wellness Area
  • 26 reviews 3.2/10 Bar

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