Novotel Singapore on Kitchener 4 stars

Customer review rating (ALL Rating) 4.1/5 1,972 reviews

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Novotel Singapore on Kitchener - Image 1
Novotel Singapore on Kitchener - Image 2
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181 Kitchener Rd, 208533 SINGAPORE, Singapore

Description

Hotel extras

  • Ideal choice hotel near Little India and Serangoon with the colours and culture of Singapore.

  • Convenient location near city centre, Marina Bay, Suntec City, Bugis and Orchard Road.

  • Spacious family-friendly guestrooms, with facilities such as outdoor kids' pool..

  • Fitness centre, laundromat and swimming pool, with two restaurants. Unlimited high-speed Inter

  • 24-hour shopping option in Mustafa Centre, just next to hotel.

Our accommodation(s)

Hotel location

Novotel Singapore on Kitchener

181 Kitchener Rd
208533 SINGAPORE
Singapore

GPS:1.31053, 103.85565

Telephone
Fax +65 6297 2827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,972 reviews

Customer review rating 2.0/5

Adrian L. C. S. -. Business - Confirmed reviews ALL

My night was not credit to my accor account although I made the booking thru accor app. My booking reference is PVVPBTSW Please credit my night to my accor account Thank you

Dear Adrian , Thank you for your feedback and thank you for your continued loyalty to Accor and for choosing to stay with us. We are pleased to confirm that, according to our records, your recent stay has been successfully accredited with the qualifying night and the corresponding points. Should you have any further questions or require assistance, please do not hesitate to contact us. We look forward to welcoming you again soon Best regards, Reda-AGRM Novotel Singapore on Kitchener

Customer review rating 2.0/5

Goutham P. Families - Confirmed reviews ALL

Some packing items went missing and staff didnt respond properly at all

Customer review rating 1.5/5

Tanishka S. Families - Confirmed reviews ALL

Rude front staff, could not extend the stay by 1 hour, even when my wife wasnt well with a kid. The only good thing about the hotel is...location.

Dear Tanishka , Thank you for your feedback. I regret to hear about your experience with our staff and your request for a late check-out. We strive to provide excellent service and I appreciate your comments regarding our location. Best regards, Reda-AGRM Novotel Singapore on Kitchener

Customer review rating 4.5/5

Christian W. Families - Confirmed reviews ALL

It's a great place to stay on my family vacation and celebrate my son's birthday. Near mall and restaurant too.

Dear Christian , Thank you for your kind words regarding your family vacation at our hotel. We are delighted to hear that you chose to celebrate your son's birthday with us and found our location convenient. We look forward to welcoming you and your family back in the future. Best regards, Reda-AGRM Novotel Singapore on Kitchener

Customer review rating 1.5/5

Shyam S. S. R. Families - Confirmed reviews ALL

Our recent stay at Novotel Singapore (Room-711) was unfortunately far below expectations, primarily due to the conduct of the staff and the lack of basic guest sensitivity. At the time of arrival, my wife was holding our sleeping three-year-old child, and we had requested early check-in. Although the team declined early check-in (which we fully understand), we specifically informed them that we would return by the official check-in time and requested that the room be kept ready. When we returned—even an hour after the official check-in time (around 4 PM)—the room was still not prepared. Instead, we were asked to queue again, which was extremely inconvenient given our situation. When we sought clarification, the staff member at the reception (name sounded like “Thusin”) responded in an unprofessional and raised tone. Rather than offering support or prioritizing the check-in considering a small child, the interaction felt dismissive and disrespectful. This was not an isolated incident—during breakfast, we observed another guest being spoken to in a similarly rude manner. Housekeeping standards were also disappointing. Despite being out of the room the next day for several hours, the room was not cleaned upon our return. For a brand like Novotel, this level of service and guest handling is unacceptable. We genuinely expected a more courteous, organised, and guest-focused experience. I hope the management reviews these concerns seriously and takes corrective action to ensure other guests do not face similar issues.

Dear Shyam , Thank you for taking the time to share your feedback regarding your recent stay at Novotel Singapore. I sincerely apologize that your experience did not meet your expectations, particularly concerning the staff's conduct and the service you received during check-in and breakfast. It is concerning to learn that you encountered delays with your room preparation, especially given your family's situation. We strive to ensure a smooth check-in process and appreciate your understanding regarding early check-in requests. I will certainly address the issue with our team to reinforce the importance of accommodating families with young children and providing courteous service at all times. Additionally, I regret that the housekeeping service did not meet our usual standards during your stay. Cleanliness is a priority for us, and we will be reviewing our procedures to prevent such oversights in the future. Your feedback is invaluable, and we appreciate your input as we work to enhance our guest experience. Thank you once again for your comments. Best regards, Reda-AGRM Novotel Singapore on Kitchener

Other web-users rate our hotel

  • 1,301 reviews 9.5/10 Location
  • 1,493 reviews 7.6/10 Room
  • 1,692 reviews 6.8/10 Service
  • 20 reviews 8/10 WiFi
  • 630 reviews 7.1/10 Cleanliness
  • 428 reviews 6.8/10 Breakfast
  • 348 reviews 6.7/10 Value
  • 75 reviews 9.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.