Dear Patipankawee R., Thank you for choosing Andaman Beach Hotel Phuket – Handwritten Collection once again and for taking the time to share your detailed feedback with us. We are pleased to hear that you found your room and our facilities clean, comfortable, and well maintained, and that you appreciated our convenient location near Patong Beach. We truly value your continued support, especially as this was your second stay with us. We sincerely apologize that your arrival experience did not feel as warm and welcoming as it should have been. A genuine greeting and attentive service are essential parts of our guest experience, and we regret that we fell short of this standard during your visit. Your comments have been shared with our Front Office team as a reminder of the importance of welcoming every guest with warmth and attentiveness. Thank you as well for highlighting the lighting along the steps from the building, past the pool, towards the lobby. We understand your concern, particularly regarding safety at night, and we will have our Engineering team inspect the area and ensure that the lighting is functioning appropriately. We also appreciate your comments regarding value for money during high season. We understand that guest expectations naturally increase as rates change, and your feedback is valuable in helping us ensure that our service and overall experience remain consistent throughout the year. We are grateful for your honest feedback and hope to have the opportunity to welcome you back again, providing the warm, attentive service you experienced and expected during your previous stay. Warm regards, Arlene Carandang Fabie (Ms.) Guest Service Manager Andaman Beach Hotel Phuket – Handwritten Collection

Dear Valued Guest, Thank you for your wonderful review and for awarding us a perfect 100/100 rating. We are delighted to hear that you had such an enjoyable stay at Andaman Beach Hotel – Handwritten Collection. It is rewarding to know that you appreciated our beautiful property, convenient location just a short walk from Patong Beach, and the warm hospitality provided by our team. A special thank you for recognizing Chin and Vishal for their courteous and attentive service. We will be delighted to share your kind compliments with them, as they will be thrilled to know that they contributed to making your stay memorable. Your kind words and your intention to return are the greatest compliments we could receive. Thank you for choosing Andaman Beach Hotel – Handwritten Collection. We look forward to welcoming you back for another exceptional stay in Phuket. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you and your daughter had another pleasant stay at Andaman Beach Hotel – Handwritten Collection. It is especially rewarding to know that you chose to return for a second visit, and we sincerely appreciate your continued trust and support. Creating memorable experiences for our guests and their families is our greatest pleasure, and we are pleased that we were able to contribute to another enjoyable stay. Thank you once again for choosing Andaman Beach Hotel – Handwritten Collection. We look forward to welcoming you and your daughter back for many more memorable visits in the future. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Dear Valued Guest, Thank you for your wonderful review and for sharing your experience with us. We are delighted to hear that you found our team helpful, attentive, and service-oriented throughout your stay. It is also rewarding to know that you enjoyed our convenient location near Patong Beach and Jungceylon Shopping Mall, as well as the comfort of your room. We are pleased that the Suite upgrade with balcony and sea view enhanced your stay and created a more memorable experience for you. At the same time, we appreciate your feedback regarding breakfast variety. Guest comments are invaluable in helping us improve our offerings, and your suggestions have been shared with our culinary team for consideration as we continue to enhance the dining experience. Thank you once again for your kind words and for recognizing Khun Kat, Assistant Front Office Manager. We will be delighted to share your compliments with her. We look forward to welcoming you back to Andaman Beach Hotel – Handwritten Collection for another enjoyable stay in the future. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Dear Valued Guest, Thank you for your wonderful review and for awarding us a perfect rating. We are delighted to hear that you thoroughly enjoyed your stay and that our team helped make your experience memorable. It is especially heartwarming to know that the birthday cake arranged by our team added a special touch to your celebration and made you feel valued during your stay. Your kind words mean a great deal to us and will be shared with the entire team. Creating memorable moments for our guests is what we strive for every day. We truly appreciate your feedback and look forward to welcoming you back to Andaman Beach Hotel – Handwritten Collection for another exceptional stay. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Dear Valued Guest, Thank you for your perfect rating and for sharing your experience with us. We are delighted to hear that you had a comfortable stay and enjoyed the friendly service provided by our team. Knowing that you had a good time during your visit is the greatest reward for all of us. Your kind feedback is truly appreciated and serves as great motivation for our team to continue delivering memorable experiences to our guests. We look forward to welcoming you back to Andaman Beach Hotel – Handwritten Collection in the near future. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Dear Valued Guest, Thank you for your wonderful review and for choosing Andaman Beach Hotel Phuket – Handwritten Collection. We are delighted to hear that you enjoyed your stay with us and that our team helped make your experience memorable. Your special recognition of Lou from our Front Desk team, Sun and Koy from our F&B team, and Gym from our Concierge team is truly appreciated. We will be sure to share your kind words with them, as they will be thrilled to know they contributed positively to your stay. Thank you for your generous rating and for highlighting the warm hospitality you received. Feedback such as yours motivates our team to continue delivering exceptional guest experiences. We look forward to welcoming you back for another lovely stay in the near future. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and comfortable and that you enjoyed our breakfast offerings. We appreciate your comments regarding the buggy service. We apologize for any confusion you experienced. Please note that our buggy service operates during specific hours, which are clearly indicated on the HandiGo application and can be booked accordingly. We regret any misunderstanding regarding the availability of the service and will continue working to ensure clearer communication for our guests. Thank you once again for your valuable feedback. We hope to welcome you back to Andaman Beach Hotel – Handwritten Collection for an even better experience in the future. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Dear Valued Guest, Thank you for sharing your feedback and for choosing to stay with us. We are delighted to hear that you found our services excellent and that our halal-certified food offerings provided added comfort and convenience during your stay. It is always rewarding to know that our efforts to cater to the diverse needs of our guests are appreciated. We also thank you for your feedback regarding breakfast. Your comments are valuable to us as we continuously work to improve the variety and quality of our offerings. We truly appreciate your kind words and look forward to welcoming you back to Andaman Beach Hotel – Handwritten Collection in the near future. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you appreciated our sustainability efforts, particularly our initiatives regarding towel and linen reuse as well as our commitment to safe water practices. Your recognition of these efforts is truly encouraging for our team. At the same time, we sincerely apologize that certain aspects of your stay did not meet your expectations. We regret that our breakfast selection, food quality, and room cleanliness fell short of the standards you anticipated. Your comments regarding the variety of hot breakfast items, the preparation of the French toast and eggs, as well as the housekeeping attention to the room, bathroom, bins, and bed presentation have been shared with our culinary and housekeeping teams for immediate review and improvement. Guest feedback is invaluable in helping us enhance our services, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved experience. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Thank you for staying at the Andaman Beach Hotel Phuket – Handwritten Collection. We were very sorry to hear about the missing funds you reported, and our security team has since conducted a thorough investigation into your claim. Based on our review of the electronic door lock logs and CCTV footage from May 27th, our room attendant entered your room at 3:39 PM for standard service. Following that entry, the guest key card was used to access the room later that evening at 7:58 PM and 9:37 PM. Given the gravity of the accusation and the amount involved (over THB 41,000), the room attendant chose to visit the police station independently to file an official statement declaring her innocence. We have attached a copy of this police report for your reference. This voluntary action, combined with her spotless employment record at our hotel, strongly demonstrates her integrity and goodwill. We note from our follow-up calls that the cash was kept across multiple bags. Because your report was made on May 29th—more than a day after your departure—and because these bags were handled frequently during your travels, there is no evidence establishing that the money was lost during your stay on May 27th and the hotel cannot be held liable for this loss. We deeply regret that you have misplaced your funds and hope you understand our position. Best regards

We sincerely apologize for the uncomfortable night you experienced due to the sudden power outage. To help clarify the situation, this was an unannounced citywide outage that affected our entire area, leaving our team with no prior warning or control over the situation. Because this was a widespread municipal failure rather than an internal property issue, we were unfortunately limited in our ability to prevent it or offer immediate individual compensation. However, we deeply regret that our team did not offer a gesture of goodwill or better communication to help ease your frustration during such a difficult night. We appreciate your patience and hope to have the opportunity to provide you with a much better experience in the future. Best regards Hotel Management

Dear Valued Guest, Thank you for taking the time to share such a detailed review of your 10-night stay with us. We are pleased to hear that you found your room comfortable, enjoyed the quality of our housekeeping service, and had an overall positive experience. We also greatly appreciate your recognition of Koy and Maurice. We will be delighted to share your kind comments with them, as they truly embody the hospitality we strive to provide. At the same time, we sincerely apologize for the aspects of your stay that did not meet your expectations. Your feedback regarding the pillows, in-room amenities, storage space, dining variety, service consistency, breakfast equipment, seating comfort, and pool maintenance is invaluable. We are particularly concerned to learn about the delays in restaurant service, the attentiveness of some team members, and the maintenance issues around the pool decking and tiles. Please rest assured that your comments have been shared with the relevant department heads for review and improvement. We appreciate your constructive suggestions regarding menu variety and additional snack options for guests who prefer to spend more time at the hotel. Feedback such as yours helps us identify areas where we can enhance the overall guest experience. Thank you once again for your thoughtful review and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Dear Valued Guest, Warm greetings from Andaman Beach Hotel Phuket – Handwritten Collection. Thank you very much for taking the time to share such a detailed review regarding your recent stay with us. We truly appreciate both your positive comments and constructive feedback, as they help us improve our guest experience continuously. We are delighted to know that you enjoyed our convenient location near Patong Beach, clean rooms, and the relaxing atmosphere of the hotel. It is also wonderful to hear your kind recognition for Maurice at the bar and Koy, our restaurant supervisor. Your compliments regarding their friendly, attentive, and helpful service will certainly be shared with them and the team. At the same time, we sincerely apologize for the areas where your experience did not meet expectations. Your feedback regarding bathroom maintenance, pool conditions, sun beds, pillow comfort, coffee machines, food temperature, and restaurant service attentiveness has been taken very seriously and shared with the relevant departments for immediate review and improvement. We also appreciate your thoughtful suggestions regarding the small pool area, lunch menu variety, and food presentation. Feedback like yours is extremely valuable in helping us enhance both our facilities and dining experience. Please also accept our apologies regarding the inconsistency in meal timing during your final dinner service, as well as the concerns about staff attentiveness in the restaurant area. This is certainly not the level of service we aim to deliver, and your comments will be addressed with the team through additional training and supervision. Thank you once again for choosing to stay with us for your holiday and for sharing such comprehensive feedback. We truly value your support and hope to have the opportunity to welcome you back again in the future with an improved experience. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Dear Valued Guest, Warm greetings from Andaman Beach Hotel Phuket – Handwritten Collection. Thank you very much for your amazing feedback and perfect 100/100 rating. We are truly delighted to hear that our location and overall experience exceeded your expectations. Your kind words are a wonderful encouragement for our team and motivate us to continue delivering memorable stays to all our guests. Thank you once again for your support. We look forward to welcoming you back again for another exceptional stay in the future. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the condition of the initial room assigned to you. Please rest assured that your concerns regarding the maintenance and bathroom condition have been shared with our housekeeping and engineering teams for immediate attention. We are, however, pleased that our team was able to arrange a room change promptly upon your request. We are truly disappointed to learn that the breakfast experience did not meet your expectations. Your comments regarding the food selection, noodle station, egg preparation, and the knowledge of our breakfast team have been taken very seriously and will be reviewed carefully with our culinary and service teams to improve both product quality and staff training. At the same time, we sincerely appreciate your recognition of our Indian chef and his effort during service. Your feedback regarding the dishes served has also been shared constructively with the culinary team for further improvement. Guest feedback is extremely important to us as it helps identify areas where we must improve. We regret that your overall experience fell short of expectations and appreciate you bringing these matters to our attention. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Dear Valued Guest, Warm greetings from Andaman Beach Hotel Phuket – Handwritten Collection. Thank you very much for your kind feedback. We are truly delighted to know that you enjoyed the suite upgrade, peaceful atmosphere, beautiful view, as well as the food and service during your stay. It is wonderful to hear that the experience allowed you to work comfortably while also relaxing, and we are very pleased to know that you would like to stay with us again. Regarding your comment about the payment and points redemption, kindly note that your reservation was processed as a prepaid booking via credit card rather than through reward points redemption. To utilize your Accor points, the reservation must be made directly through the ALL – Accor Live Limitless app or official platform, where the points redemption option can be selected and confirmed during the booking process. Once completed, the hotel receives a notification regarding the points usage. Thank you once again for your valuable feedback and support. We look forward to welcoming you back again soon for another memorable stay. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection

Dear Valued Guest, Warm greetings from Andaman Beach Hotel Phuket – Handwritten Collection. Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to know that you appreciated our location and enjoyed the beautiful view from your room. However, we are truly sorry to learn that the service experience did not meet your expectations. Please accept our sincere apologies for the inconvenience and disappointment caused during your interaction regarding breakfast service and coffee delivery. We fully understand how frustrating this situation must have felt, especially when the information provided did not align with the menu timings. This is certainly not the level of professionalism and hospitality we aim to deliver to our guests. We also regret to hear your comments regarding the behavior of some housekeeping staff and that you did not feel welcomed during your stay. Guest comfort and respectful service are extremely important to us, and your feedback has been shared with the relevant department heads for immediate review, retraining, and improvement. Your comments are taken seriously, and we genuinely appreciate you bringing these matters to our attention as they help us identify areas where we must do better. Thank you once again for your honest feedback. While we regret that your experience left you disappointed, we do hope you may reconsider giving us another opportunity in the future to provide you with the warm and professional hospitality we are truly capable of delivering. Warm regards, Syed Fatahuzzaman Guest Service Manager Andaman Beach Hotel – Handwritten Collection