Novotel Phuket Resort Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 4,107 reviews

ALLSAFE approved hotel

Novotel Phuket Resort
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+ 23 Services

Hotel extras

  • Gorgeous three-tier pool with sea view

  • Ideal location minutes from the beach

  • Free WiFi throughout the hotel

  • Convenient free shuttle bus to the centre

  • Pamper yourself and your kids with our unique food and beverage MyKids and MyGlass package.

Hotel location

Novotel Phuket Resort

282 Phrabaramee Rd
PATONG
KATHU
83150 phuket
thailand

Fax: (+66)76/341145

Check-in from 14h00

Check out up to 12h00

  • SOUTHERN BUS TERMINAL:  SOUTHERN LINE PHUKET

  • KALIM BEACH RD:  PHRA BAHRIM RD TAWEEWONG RD

  • KALIM BEACH ROAD:  RANONG RD PATONG

  • PHRABARAMEE RD:  KALIM BEACH ROAD NOVOTEL

  • By plane

    PHUKET INTL At 32km / 20 miles - Shuttle paying

GPS:7.907879, 98.297639

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 312

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Phuket Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,107 reviews

TripAdvisor Rating 4.5/5

4,541 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great concierge and room service

Customer review rating 4.0/5

Skj Solo - 18/01/2022 Confirmed reviews ALL

Very efficient staff - well located

Once more a very nice stay

Customer review rating 4.0/5

Rudi V. G. Couples - 09/01/2022 Confirmed reviews ALL

We were told, that your hotel hed reopened after a long period that it had to be closed due to the pandemic. We hope, that you will all recover from this soon !!!

Great location awesome staff

Customer review rating 5.0/5

Te G. Couples - 02/01/2022 Confirmed reviews ALL

Pre COVID we travelled all around the world stayed in multiple hotels the Novotel resort Phuket would have to be at the top of our list great location awesome views of the bay and Patong beach away from the crowds our room was spotless friendly and helpful cleaner especially loved the pool man always smiling out there in the hot sun cleaning the pool the gardeners laughing and chatting as they raked the leaves and cleaned the paths the hotel provided a shuttle to take you down the hill to the beach then when your done the shuttle comes down to pick you up no walking up and down bonus Restaurant and bar staff always smiling and happy to serve you front desk and shuttle staff very professional was impressed with security guards shirts pressed very sharp haven’t seen that in a while thanks for an awesome holiday special thanks to the managers awesome leadership happy and cheerful team. We will surely be back can’t wait to share our photos and stories with our friends and family definitely recommend Accor upgraded on arrival welcome package complimentary breakfast on departure

Good location , still not fully opened or working

Customer review rating 3.5/5

Molin Families - 29/12/2021 Confirmed reviews ALL

Had a very long wait for check in , the room was good but lots of thing was still not working. The staffs were great .. good hotel but nothing special.

Fantastic Stay

Customer review rating 5.0/5

Mazar H. Solo - 12/12/2021 Confirmed reviews ALL

I have stayed in this hotel before it’s in a great location with the beach located in front of you which would take take less than 3 min walk. The staff are all warm and welcoming I’ve never had any issues with the hotel or staff. The breakfast is nice which is a buffet menu it has 3 large pools.

Excellent stay

Customer review rating 5.0/5

Sh Couples - 29/03/2020 Confirmed reviews ALL

The service was excellent as always. I am a repeat customer, and will always stay here when in Phuket

Dear Sean H., Thank you immensely for taking the time to share your experience during stay at the Novotel Phuket resort. It was a real pleasure that our arrangements and services reached your expectation and happy to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and hope we could have the opportunities to welcome you back again Sincerely, Management team

Very enjoyable stay

Customer review rating 5.0/5

Nick S. Couples - 29/03/2020 Confirmed reviews ALL

My partner and I had a wonderful experience staying at this hotel.The accommodation was perfect and the staff were very polite and attentive.We stayed in block 8 which had great views of the bay and it was not too near the road.The hotel is ideally located as well as it is not too near the centre of town,easy to get to the beach and walk into town.The shuttle bus was most welcome in the heat.

Dear Miles Nicholas Lewis S., We greatly appreciate the time you have taken to post your comments regarding your recent stay at Novotel Phuket Resort. We are all truly delighted to learn that you had an enjoyable experience. It was rewarding to hear that your stay exceeded your expectations. We thank you for your compliments for the staff. Your enriching feedback is always most appreciated helpful for us in maintaining a high level of service to our guests. We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to our resort. Sincerely, Management Team

Good stay

Customer review rating 4.5/5

Mercia G. Families - 25/03/2020 Confirmed reviews ALL

Hi it was great for my first overseas trip I had a great time. The staff were fantastic, friendly and always very helpful. The view was fantastic and the rooms very comfortable.

Dear Mercia Ingrad G., We greatly appreciate the time you have taken to post your comments regarding your recent stay at Novotel Phuket Resort. We are all truly delighted to learn that you had an enjoyable experience. It was rewarding to hear that your stay exceeded your expectations. We thank you for your compliments for the staff and hotel's location. Your enriching feedback is always most appreciated helpful for us in maintaining a high level of service to our guests. We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to our resort. Sincerely, Management Team

Perfect location

Customer review rating 4.5/5

Mr D. G. Couples - 19/03/2020 Confirmed reviews ALL

We loved our room with a sea view Perfect location & all the staff were really good & friendly Very satisfied

Dear David G., Thank you immensely for taking the time to share your experience during stay at the Novotel Phuket resort. It was a real pleasure that our arrangements and services reached your expectation and happy to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and hope we could have the opportunities to welcome you back again. Sincerely, Management Team

Lovely Staff

Customer review rating 4.5/5

Kirsty Couples - 18/03/2020 Confirmed reviews ALL

Was great! The original room was loud due to road noise and music late at night, we went to reception and they moved us to a nice quite room the next day - amazing. Always nice and smiles all round. Really loved it, thank you.

Dear Kirsty Lee T., We greatly appreciate the time you have taken to post your comments regarding your recent stay at Novotel Phuket Resort. We are all truly delighted to learn that you had an enjoyable experience. It was rewarding to hear that your stay exceeded your expectations. We thank you for your compliments for the friendly staff. Your enriching feedback is always most appreciated helpful for us in maintaining a high level of service to our guests. We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to our resort. Sincerely, Management Team

Well located, very friendly staff, very good food, beatiful garden.

Customer review rating 5.0/5

Natalia V. Couples - 15/03/2020 Confirmed reviews ALL

We had an amazing time at the hotel! very good food, very beautiful garden, an unforgettable view from the balcony,very very friendly staff, they took care of us as much as possible, that we felt us as a royal couple! We love everything at the hotel!

Dear Natalia V., We greatly appreciate the time you have taken to post your comments regarding your recent stay at Novotel Phuket Resort. We are all truly delighted to learn that you had an enjoyable experience. Thank you for your compliments regarding our staff service , hotel atmosphere and stunning view. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests. We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to our resort again. Sincerely, Management Team

Great Resort, walking distance from the beach

Customer review rating 5.0/5

James P. Couples - 15/03/2020 Confirmed reviews ALL

Very accommodating,as we arrived to early for check-in but still they assisted and got us in our room before tine after a long flight. All the staff is friendly and helpful. Thank you for making our honeymoon a memorable one.

Dear James P., The entire team of Novotel Phuket Resort is delighted to review your positive feedback following your recent visit. It was rewarding to hear that your stay exceeded your expectations. We thank you for your compliments for the friendly and helpful staff. Your enriching feedback is always most appreciated helpful for us in maintaining a high level of service to our guests. I feel proud of my team when I read your review. Your kind words have truly brightened our day. If your travel brings you back to Phuket, I hope that we will have the opportunity to welcome you back to our unique resort once again. Sincerely, Management Team We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect place

Customer review rating 5.0/5

Sven R. Couples - 15/03/2020 Confirmed reviews ALL

Very customer focused and friendly staff. Room service and housekeeping fabulous. Room interior in very good conditions. Breakfast variety perfect as well as WLAN speed/stability. Pool area with 3 different pools, sunbeds available at any time! Location a bit outside on a hill but very close to mayor city hotspots and the beach, no taxi needed. Very good choice I We’ll definitely come back

Dear Sven R., We greatly appreciate the time you have taken to post your comments regarding your recent stay at Novotel Phuket Resort. We are all truly delighted to learn that you had an enjoyable experience. Thank you for your compliments regarding our staff service , room configuration and hotel's facilities. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests. We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to our resort again. Sincerely, Management Team

Really disappointed

Customer review rating 2.5/5

O. G. Families - 13/03/2020 Confirmed reviews ALL

I stayed in different Novotel hotels but it's the first time that the overall experience is not according to our expectation.

Dear G. O., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team

Fabulous stay

Customer review rating 5.0/5

Anonymous Friends - 13/03/2020 Confirmed reviews ALL

Excellent hotel , service & staffs

Dear Khun Sirisupa C., We greatly appreciate the time you have taken to post your comments regarding your recent stay at Novotel Phuket Resort. It was a real pleasure that our arrangements and services reached your expectation and happy to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and hope we could have the opportunities to welcome you back again. Sincerely, Management Team

good hotel

Customer review rating 3.5/5

Adrien C. Couples - 13/03/2020 Confirmed reviews ALL

after changing rooms 3 times 1st time nice room but due to sore knee moved to block 5 (easier walk) but that room toilet blocked twice loved the third room and have asked for that room again next visit I was let down on one return shuttle which never came to get me from central

Dear Adrien C., Thank you for taking the time to share your feedback regarding your stay at Novotel Phuket Resort. Please accept our sincerely apologies for unpleasant experience you had encountered. We always grateful to receive feedback so that we can learn from the experiences of our guests and look into improving these areas for the future. P lease rest assured that this lapse in our service standards will be looked into thoroughly for improvement and necessary steps will be taken to rectify these unsatisfactory service situations. We hope that we will have the opportunity to welcome you back to our resort again. Sincerely, Management Team

Around Phuket

TripAdvisor rating 5.0/5

Lontoo 13/03/2020 TripAdvisor review

Good quality resort with big rooms. Rooms were clean and there were extra accessories available for pool (slippers etc). Staff was very kind and helpful.There was a regular shuttle connection between the resort and Patong central.

Dear Lontoo Thank you for your valuable review. We are happy to read that you liked our hotel location and also enjoyed the the room. We shall be looking forward for your next visit. Warm regards

Well located

Customer review rating 5.0/5

Penelope S. Friends - 11/03/2020 Confirmed reviews ALL

Staff made our stay a very comfortable and happy experience

Dear Penelope Sezdirm We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team

Amazing!!

Customer review rating 5.0/5

Colleen V. D. M. Families - 08/03/2020 Confirmed reviews ALL

The room was extremely comfortable and I particularly enjoyed the pool access. Despite the other visitors it still felt “private”. I returned rested and happy. The breakfast was truly a feast and catered for our every mood. My best thanks and highest praise must be for the hotel staff who were most gracious and kind And made all the difference to a wonderful stay. I will certainly recommend this resort to anyone wishing to visit Thailand

Dear Mr. David V., We greatly appreciate the time you have taken to post your comments regarding your recent stay at Novotel Phuket Resort. We are all truly delighted to learn that you were impressed with our room, private pool , breakfast, and lovely staff. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests. Thank you for taking your time to share your remarkable experience. We look forward to welcoming you back to our enchanting resort in the nearest future. Sincerely, Management Team

some troubles

TripAdvisor rating 4.0/5

BOULLAY Solo travel - 03/12/2019 TripAdvisor review

I have had some problemes with my room's phone, and it's not the first time. It was out of order during my last days. There is no curtain around the bath-tub, so, water follows down on the ground. It's impossible to stop air conditioned In the room. It was too cold and very uncomfortable.

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