Novotel Phuket Resort Hotel 4 stars

Customer review rating 4.3/5 4,023 reviews
Novotel Phuket Resort
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+ 27 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Gorgeous three-tier pool with sea view

  • Ideal location minutes from the beach

  • Free WiFi throughout the hotel

  • Convenient free shuttle bus to the centre

  • Pamper yourself and your kids with our unique food and beverage MyKids and MyGlass package.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • PHUKET INTLPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Boat excursions
  • Table tennis
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre

Hotel location

Novotel Phuket Resort

282 Phrabaramee Rd
PATONG
KATHU
83150
phuket
thailand

Tel: +6676342777

Fax: (+66)76/341145

Contact email

Check-in from 14h00

Check out up to 12h00

  • SOUTHERN BUS TERMINAL :   SOUTHERN LINE PHUKET

  • KALIM BEACH RD :   PHRA BAHRIM RD TAWEEWONG RD

  • KALIM BEACH ROAD :   RANONG RD PATONG

  • PHRABARAMEE RD :   KALIM BEACH ROAD NOVOTEL

  • By plane

    PHUKET INTL At 32km / 20 miles - Shuttle paying

GPS :7.907879, 98.297639

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Superior Room, 1 double bed

  • Max. number of persons: 3
  • Area: From 38
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Superior Room, twin beds

  • Max. number of persons: 3
  • Area: From 38
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Deluxe Room, 1 double bed

  • Max. number of persons: 3
  • Area: From 38
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Deluxe Room, Pool access, 1 king-size bed

  • Max. number of persons: 3
  • Area: From 38
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Sea View Room, 1 Double Bed with Balcony

  • Max. number of persons: 3
  • Area: From 38
  • Views: Ocean/Sea view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Sea View Room, Twin Beds with Balcony

  • Max. number of persons: 3
  • Area: From 38
  • Views: Ocean/Sea view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Room, 1 queen-size bed and 1 bunk bed

  • Max. number of persons: 4
  • Area: From 46
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite 1 Double bed with Balcony

  • Max. number of persons: 3
  • Area: From 96
  • Views: Ocean/Sea view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite, 1 king-size bed and twin beds

  • Max. number of persons: 4
  • Area: From 101
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

RUEN THONG

Type of cuisine: Regional

Where Thai cuisine is an art.

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE HOUSE

Type of cuisine: International

All day breakfast with Asian and Western specialities.

Lunch

06:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE MIRAGE POOL BAR

Photo non contractuelle / Strictly non binding

Savour a tropical cocktail as you gaze out over the sea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE HOURGLASS BAR

Photo non contractuelle / Strictly non binding

Evening entertainment with live band.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 312

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Phuket Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,023 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,474 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice resort with amazing view

Customer review rating 4.3/5

Jm1972 Families - 19/02/2020 Confirmed reviews ALL

Positives -We received a warm welcome on arrival, we stayed in a pool access room which I would not hesitate to book again. Overall cleanliness of the resort and room was good. Lovely toiletries in the room. Milk out room attendant was very welcoming and helpful throughout our stay. Staff around the resort were friendly and attentive to guests. We took advantage of the happy hour at the pool bar which we enjoyed. Negatives - At breakfast a special order of vegetable noodles was requested, the noodles arrived but were cold, considering they were supposedly made fresh it was very strange and made me wonder if they were actually cooked fresh. Hotel did not appear to have enough towels especially hand towels. We often had to wait for towels until late in the afternoon. Liked the beach bag. Around the resort there was no evidence of management or who was leading the restaurant team or pool bar team. We had a few issues with our orders for food/drink being mixed up at the pool bar. We realised during our stay at pool bar that only one pizza can be cooked at a time. Perhaps a 2nd pizza oven could be purchased or guests advised that not all pizzas will be served at the same time. I had a near miss with a coconut that fell from a tree on the path to pool access rooms. We did report it as the tree was full of other coconuts that may fall and cause a nasty injury. As we left they had not been removed. The biggest negative is the sewage smell that come up from the Novotel beach end to the hotel. You can smell it at the pool and on our last day at the rooms with pool access. This is possibly what would put me off staying again. Does this only happen at certain time’s of the year?

Dear Judy M., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. We are delighted that you had a great stay and enjoyed the atmosphere and cleanliness of the resort but most importantly, that you could have experienced the genuine sense of Hospitality from our staff especially Milk from room attendant. In addition we are also sorry regarding some experience did not meet expectations. Please accept our sincerely apologize for the discomfort you could have encountered. We will certainly address the level of services with the relevant training support.We very much appreciate your feedback and would like to take your comment to our concern for further improvement. Please rest assured that we are taking the appropriate measures to improve and prevent future occurrence.We do hope that we will have opportunities to welcome you back in the future again. Sincerely, Management Team

Well organised

Customer review rating 4.3/5

Nitin Couples - 16/02/2020 Confirmed reviews ALL

Nice experience but rooms were not made as per the pricing .

Dear Nitin B., Thank you for taking the time to share your experience at the Novotel Phuket Resort. It’s a pleasure to know your overall experience was good but so sorry in regard of room and breakfast did not meet your expectation. We very much appreciate your feedback and would like to take your comment to our concern for further improvement. We are looking forward to welcome you back to our warm resort again Sincerely, Management Team

Spoiled Stay | Wastage of Money

Customer review rating 4.3/5

Gagan S. Couples - 12/02/2020 Confirmed reviews ALL

Hi, We stayed here for 2.5 days and found this place very awful. In our deluxe Room AC is not cooling have complaint 10 times...changed room too but AC is not as cool as it should. Have stayed in a krabi for 4 days n AC in room is supercool Novetel should learn from them how AC is supposed to work. While we have gone for sightseeing and put "Do Not Disturb" tag outside our room as we don't want housekeeping to clean room still they have entered and cleaned our room. Ordered Paneer Butter Masala 2 times n there was no Paneer in dish..Thanks to Chef for charging us for paneer n giving us only boiled vegetables in tomato curry ( Baby corn, Borocolli nd Carrots).... I think we deserve better services for the amount we paid anyways. Thanks Novetel

Return trip to Phuket

Customer review rating 4.3/5

David S. Solo - 10/02/2020 Confirmed reviews ALL

I decided to return to the Novotel Resort having had a pleasant stay last October. This stay met my expectations. The staff were friendly and efficient as I expected. Noting was too much trouble and I felt like a welcomoed guest.

Dear David Christopher S., We are delighted that you have enjoyed a relaxing moment at Novotel Phuket Resort. It was a real pleasure that our arrangements and services reached your expectation and happy to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and hope we could have the opportunities to welcome you back again. Sincerely, Management Team

bad experience

Customer review rating 4.3/5

Ng K. M. Business - 09/02/2020 Confirmed reviews ALL

air conditioning is really bad

Dear Kai m. Ng, Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. We are so sorry regarding your experience did not meet expectations. Please accept our sincerely apologize for the discomfort you have encountered concerning air-conditioner did not work properly. Please rest assured that we are taking the appropriate measures to improve and prevent future occurrence. We really appreciate your feedback and we do hope that we will have the opportunities to welcome you back in the future again. Sincerely, Management Team

Good stay

Customer review rating 4.3/5

Nadia Families - 07/02/2020 Confirmed reviews ALL

Very friendly helpful staff, breakfast very busy but good, kids pool was great

Dear Nadia B., Thank you for taking the time to share your prestigious experience at the Novotel Phuket Resort. We are delighted that you had such a great stay and enjoyed the facilities of the Resort, as well as the quality of the breakfast prepared by our Chef, but most importantly, that you could have experienced the genuine sense of Hospitality from our staffs. We pride ourselves of being a resort that creates very special moments for our guests and it is always great to know that we succeeded as intended. We hope that we will have the chance to welcoming you back again soon. Sincerely, Management Team

Good location

Customer review rating 4.3/5

Anonymous Families - 05/02/2020 Confirmed reviews ALL

Very late check in We called up the reservation and asked them by what time to come. They advised by 1:00 We came around 1:30 and after making complete payment they advised by 2:00 will give us the room keys. From 2:00 till 3:00 we went to the counter asking them by when can we get the keys and they never gave us any proper reply. Finally as we were so tired we went to the restaurant for lunch and they gave us the keys at 3:10. Not worth to spend so much money for the day and we get the rooms late.

Dear Nitin J., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. It’s a pleasure to know your overall experience was good but so sorry regarding your arrival experience did not meet expectations. Please accept our sincerely apologize for the discomfort you could have encountered, We will certainly address the level of services with the relevant training support. Please rest assured that we are taking the appropriate measures to improve and prevent future occurrence. We really appreciate your feedback and we do hope that we will have a chance to welcome you back in the future Sincerely, Management Team

BEST FAMILY HOLIDAY EVER!

Customer review rating 4.3/5

Gary H. Families - 05/02/2020 Confirmed reviews ALL

This was by far our best family holiday. And the Novotel hotel was a main part of this reason. The staff were friendly and very attentive with good personalities and friendly smiles. The room was great and serviced regularly, the pools were clean and warm and the food was very good both for breakfast and for the variety of dinners. I would highly recommend to anyone to stay there.

Dear Gary H., Thank you immensely for taking the time to share your experience during stay at the Novotel Phuket resort. It was a real pleasure that our arrangements and services reached your expectation and happy to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and hope we could have the opportunities to welcome you back again. Sincerely , Management Team

Well located

Customer review rating 4.3/5

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

Great view, comfortable stay, very good room. Food could have been better. Not much option in food for tourists from India.

Dear Sharada Prasanna P., Thank you for taking the time to share your prestigious experience at the Novotel Phuket Resort. We are delighted that you had such a great stay and enjoyed the atmosphere as well as room configuration but so sorry in regard variety of food especially Indian food did not meet your expectation. We very much appreciate your feedback and would like to take your comment to our concern for further improvement. We are looking forward to seeing you and your family back to our warm resort again Sincerely, Management Team

Good stay

Customer review rating 4.3/5

Sue Families - 02/02/2020 Confirmed reviews ALL

Great location, a short walk to the beach and a convenience store. Enjoyed the pool. There are certain public area which are worn but the room was spacious and comfy.

Dear Sueann G., We are delighted that you have enjoyed a relaxing moment at Novotel Phuket Resort. It’s a pleasure to know you had a great stay and enjoyed the atmosphere of the resort especially hotel location which perfectly located in the center area, facing one of the most beautiful beach. We very much appreciate your feedback and would like to take your comment to our concern for further improvement. We are looking forward to seeing you and your family back to our warm resort again. Sincerely, Management Team

Good location, quiet and walking distance to busy Patong beach

Customer review rating 4.3/5

L. Couples - 02/02/2020 Confirmed reviews ALL

Relaxing experience, enjoyed the breakfast, ocean view from our room is great, hotel staff are friendly and helpful, only that the spa needs upgrading.

Dear Shan Lai L., Thank you very much for taking the time to write your review on your recent stay with us at Novotel Phuket Resort We are delighted that you had such a great stay and enjoyed the atmosphere of the Resort, the quality of the breakfast prepared by our Chef, but most importantly, that you could have experienced the genuine sense of hospitality from our staffs. We pride ourselves of being a resort that creates very special moments for our guests and it is always great to know that we succeeded as intended.We very much appreciate your feedback regarding Spa and would like to take your comment to our concern for further improvement. In addition ,We want to extend our sincerest apologies concerning you missed to enjoy our welcome drink upon arrival. We hope to have opportunities to resolve this to your benefit on your next visit at Novotel Phuket Resort again. Sincerely, Management Team

Beautiful View Resort

Customer review rating 4.3/5

Brennan Couples - 31/01/2020 Confirmed reviews ALL

The Novotel Phuket Resort is a luxurious property with an amazing view! From the moment we arrived, we fell in love with this property! The lobby and view took our breath away! We were greeted at check in with a refreshing tea and wet cloths. Classy! The rooms are gorgeous and nicely appointed, and we had a great view from our balcony too! Location is on the edge of the noise and craziness of Patong. Perfect! They offer shuttle service to the core of the downtown area very close to Bangla Road. The breakfast offered was beyond amazing. There were so many different types of ethnic cuisine offered, we marveled at the skill of the chefs to be able to have so many offerings! All delicious! Thank you for an amazing stay. Our only regret was that we weren't able to stay longer!

Dear Brennan James D., We are delighted that you have enjoyed a relaxing moment at Novotel Phuket Resort. The resort is indeed perfectly located in the center area, facing one of the most beautiful beach in Phuket, and close by its vibrant street with restaurants, bars, boutiques. It is a great pleasure that you had such a great stay and enjoyed the atmosphere of the resort as well as the quality of the breakfast prepared by our Chef. We pride ourselves of being a resort that creates very special moments for our guests and it is always great to know that we succeeded as intended. Your gracious comments and praises about our resort and have been shared with our associates. Your kind words are very motivating for the team and will help us in continuing to strive for excellence in everything we do. We hope that we will have the opportunities to welcoming you back again soon. Sincerely, Management Team

Average stay

Customer review rating 4.3/5

Ashish M. Families - 29/01/2020 Confirmed reviews ALL

Our room was not alloted to us until 3:30pm despite the check in time being 2pm Room was not cleaned until 4pm on 24Jan 2020 despite specific request in the morning Towels are not fully clean Average food at restaurant including breakfast Service quality and guest experience is average 3 star hotel level

Dear Ashish m., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations, please accept our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team

Good stay

Customer review rating 4.3/5

Charlotte Couples - 29/01/2020 Confirmed reviews ALL

Very very nice staff, nice and clean breakfast buffet, However the hotel and rooms seems a bit "worn out". We experienced unfortunately loud guests at bedtime several times.

Dear Charlotte K., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. It was a real pleasure that our arrangements and services reached your expectation and happy to see how much you enjoyed your stay and quality of breakfast prepared by our chef. We are so sorry regarding the room condition did not meet expectations. We very much appreciate your feedback and would like to take your comment to our concern for further improvement. We are looking forward to seeing you back to our warm resort again. Sincerely, Management Team

Well located

Customer review rating 4.3/5

Anshul K. Couples - 29/01/2020 Confirmed reviews ALL

Its well located near to Patong beach. Had a Good stay here.

Dear Anshul k., We are delighted that you have enjoyed a relaxing moment at Novotel Phuket Resort. The resort is indeed perfectly located in the center area, facing one of the most beautiful beach in Phuket. It is a great pleasure that our services arrangements reached your expectation. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that we will have the opportunities to welcoming you back again soon. Sincerely, Management Team

well located

Customer review rating 4.3/5

K.s R. K. Families - 29/01/2020 Confirmed reviews ALL

THE PROPERTY LOCATION IS VERY NICE AND THE ATMOSPHERE WAS VERY RELAXING AND FREE FROM POLUTION.BEACH ACCESS IS ALSO GOOD,STAFF VERY POLITE AND HELPFULL.

Dear Kanumilli Sri R., We are delighted that you had a great stay and enjoyed the atmosphere and cleanliness of the Resort but most importantly, that you could have experienced the genuine sense of hospitality from our staff. Your gracious comments and praises about our resort and the room have been shared with our associates. Your kind words are very motivating for the team and will help us in continuing to strive for excellence in everything we do. We hope that we will have the chance to welcoming you back again soon. Sincerely, Management Team

Well locate , good stay, good breakfast

Customer review rating 4.3/5

G. Z. M. Families - 28/01/2020 Confirmed reviews ALL

The room is a bit old.

Dear Zengmiao G., We are delighted that you have enjoyed a relaxing moment at Novotel Phuket Resort. The resort is indeed perfectly located in the center area, facing one of the most beautiful beach in Phuket. It’s a pleasure to know you had a great stay and enjoyed the atmosphere of the resort and breakfast quality but so sorry in regard the room condition did not meet your expectation. We very much appreciate your feedback and would like to take your comment to our concern for further improvement. We are looking forward to seeing you and your family back to our warm resort again Sincerely, Management Team

It's about the journey and bot the destination. But maybe it's a little bit about the destination. #Novotel Phuket Resort

Customer review rating 4.3/5

Neha R. Couples - 27/01/2020 Confirmed reviews ALL

ut of the world resort in an out of the world destination. It is one of the best resorts I have visited in terms of hospitality. I had informed the property in advance that I am coming to celebrate my wedding anniversary and they made sure that they left no stone unturned. The staff is extremely warm and helpful and will make you feel at home. Buffet breakfast layout is good- reasonably ok for Indians as well. Rooms are huge with a great view. They upgraded the room for my special occasion and also had decorated my room beautifully, which was a lovely gesture. The property is located right in the middle of everything. The famous Patong Beach is at a walking distance and there is a free shuttle every 30 minutes to the Central Mall which is at walking distance from the famous Bangla Road. The only backdrop is that they will not provide you a room earlier than 2PM- which is their normal check in time. My trip was am extremely memorable one all thanks to the great Hotel and their amazing staff. Would recommend this hotel as the best and the biggest one in Patong! Thank you Novotel Phuket Resort team!

Dear Neha R., We are delighted that you have enjoyed a relaxing moment at Novotel Phuket Resort. The resort is indeed perfectly located in the center area, facing one of the most beautiful beach in Phuket, and close by its vibrant street with restaurants, bars, boutiques. We love reading that you have enjoyed the arrangement on your special occasion from our resort as well as the genuine sense of hospitality from our staffs. We are so sorry regarding room has not ready earlier than 2 P.M. as hotel quite high occupancy on that period of time. We very much appreciate your feedback and would like to take your comment to our concern for further improvement. We hope that we will have the chance to welcoming you back again soon Sincerely, Management Team

Good experience

Customer review rating 4.3/5

Ismail R. Couples - 23/01/2020 Confirmed reviews ALL

Good service, pleasant and relaxed stay. Staff was ever friendly.

Dear Ismail R., Thank you for taking the time to share your experience during stay at the Novotel Phuket resort. It was a real pleasure that our arrangements and services reached your expectation and happy to see how much you enjoyed your stay. The most importantly, that you could have experienced the genuine sense of Hospitality from our staffs.We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and hope we could have the opportunities to welcome you back again. Sincerely, Management Team

Great staff, facilities and location

Customer review rating 4.3/5

Jesper Couples - 22/01/2020 Confirmed reviews ALL

The hotel was such a great experience. Quiet with great views over Patong beach and the city. Hotel staff were excellent, extremely serviceminded and they made you feel very welcome. We stayed in a superior room and it was perfect. Very spacy, clean and nicely equipped.

Dear Jesper N., We are delighted that you have enjoyed a relaxing moment at Novotel Phuket Resort. The resort is indeed perfectly located in the center area, facing one of the most beautiful beach in Phuket, and close by its vibrant street with restaurants, bars, boutiques. We love reading too that you have enjoyed the comfort and cleanliness of our resort as well as the genuine sense of hospitality from our staffs. We hope that we will have the chance to welcoming you back again soon. Sincerely, Management Team
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