Dear Rajesh J., Thank you for taking the time to share your wonderful feedback with us. We are very happy to hear that you enjoyed the beautiful sea view from your room and were satisfied with the service provided by our team. We are also glad that you found our complimentary shuttle service to the hotel entrance and Jungcylon shopping mall convenient during your stay. If you have a moment, we would truly appreciate it if you could share your experience on Google or your preferred travel review platform. Your kind feedback is greatly appreciated by our team. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable stay. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Thi T. P. P., Thank you very much for your wonderful feedback! We are delighted to hear that you had an excellent stay and enjoyed the cleanliness, welcoming atmosphere, lush green surroundings, and peaceful ambiance of our resort. It is truly rewarding to know that you found our resort to be a relaxing and tranquil place to stay. If you have a moment, we would truly appreciate it if you could share your experience on Google or your preferred travel review platform. Your feedback means a lot to our team and is greatly appreciated. Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable and memorable stay in the future. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Samantha J., Thank you very much for your wonderful review and for choosing to stay with us again at Novotel Phuket Resort. We are truly delighted to hear that your second stay was even better than your first and that you felt welcomed and comfortable throughout your visit. It means a great deal to us to know that our team made you and your family feel at home, and we are especially pleased that you felt supported and at ease while travelling with your youngest child. We are also delighted to hear that you enjoyed our breakfast buffet and dinner selection. Your kind words about our team and their warm service will certainly be appreciated by everyone. If you have a moment, we would truly appreciate it if you could share your experience on Google or your preferred travel review platform. Your feedback means a lot to our team and is greatly appreciated. Thank you once again for your continued trust and for making us part of your family holidays. We look forward to welcoming you and your family back to Novotel Phuket Resort for many more memorable stays. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Raisfeld D., Thank you for taking the time to share your feedback with us. We sincerely apologize that our children’s facilities did not fully meet your expectations. We do have a Kids Club located near the lobby area, which is available for our younger guests to enjoy during their stay. Regarding the distance and walking required to access the hotel entrance, we understand that this can be inconvenient, especially when travelling with children. For your convenience, we provide a complimentary shuttle service between the hotel lobby and the entrance area. We appreciate your feedback and hope to have the opportunity to welcome you and your family again and provide you with a more enjoyable and comfortable stay. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Mr. Sivenesan N., Thank you so much for your kind words! We’re really happy to hear that you enjoyed your stay, especially our breakfast and the hotel overall. It means a lot to know that you had a lovely time with us. We truly appreciate you sharing your experience, and we hope to see you again soon for another wonderful stay! Warm regards, Kath Guanco Guest Experience Manager

Dear Devaki V. P., Thank you very much for your kind and encouraging feedback. We are delighted to know that you enjoyed the friendly service, breakfast spread, and the beautiful seafront ambience. Your appreciation means a great deal to our team. If you have a moment, we would truly appreciate it if you could share your experience on Google or your preferred travel review platform. Your feedback means a lot to our team. We look forward to welcoming you again and providing you with another memorable experience. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Mr. Khairul E. B. M., Thank you so much for your lovely feedback. We’re delighted to hear that you enjoyed your stay with us and that our team helped make your experience even more special. It’s wonderful to know that you had positive experiences with our bell team, Front Office, restaurant, yoga instructor, spa, and housekeeping teams. I’ll be very happy to share your kind words with everyone. We truly appreciate you choosing to stay with us, and we hope to welcome you back to Novotel Phuket Resort again soon! Warm regards, Kath Guanco Guest Experience Manager

Dear Qamarzeb A., Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay and were pleased with the hotel’s location and your room. It was our pleasure to prepare something special for your daughter’s birthday, and we hope it helped make her celebration even more memorable. If you have a moment, we would truly appreciate it if you could share your experience on Google or your preferred travel review platform. Your feedback means a lot to our team and helps us continue to provide memorable experiences for our guests. Thank you for choosing to stay with us. We look forward to welcoming you and your family again for another memorable stay. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Prateek N., Thank you very much for your wonderful feedback. We are delighted to hear that you had a comfortable stay and enjoyed your time with us. It is especially pleasing to know that our breakfast was the highlight of your visit. We take great pride in offering a delicious and varied breakfast selection, and your kind comments will be shared with our culinary team. Thank you once again for choosing to stay with us. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable experience. Warm regards, Ryan Vijandre Guest Experience Supervisor

Dear Sunil K. J., Thank you very much for your kind and encouraging feedback. We are delighted to hear that you found our location convenient and your stay comfortable. It is especially wonderful to know that your experience was memorable and left you with such a positive feeling. Creating enjoyable and lasting memories for our guests is something we truly value. Thank you once again for choosing to stay with us. We greatly appreciate your support and look forward to welcoming you back for another memorable experience. Warm regards, Ryan Vijandre Guest Experience Supervisor

Dear Bella J. C., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our great location, resort, and food. We sincerely appreciate your honest comments regarding the comfort of the beds, and we will certainly take your feedback into consideration as we continue to improve our guests’ experience. It was a pleasure having you stay with us, and we hope to welcome you back for an even more comfortable and enjoyable stay in the future. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Maria T. W., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, beautiful views, and excellent service. It is especially pleasing to know that you found our staff friendly and our food enjoyable. We truly appreciate your kind words and look forward to welcoming you again for another memorable stay. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Dexter R., Thank you very much for your kind review. We are delighted to hear that you had a wonderful experience and enjoyed our food, friendly service, and location. Your thoughtful feedback is greatly appreciated, and we look forward to welcoming you again soon. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Mr. Singh, As mentioned by our General Manager in his earlier reply, thank you once again for taking the time to share your feedback with us. We regret that your stay did not fully meet your expectations and appreciate the opportunity to review your comments carefully with the team. Your feedback has been noted and shared with the relevant departments for further follow-up. Should your travels bring you back to Phuket in the future, we sincerely hope to have the opportunity to welcome you and your family again and provide you with a much better experience. We wish you and your family all the best. Kind Regards, Ryan Guest Experience Manager

Dear Barnedette M. J., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and found your room comfortable and spacious, while also appreciating the beautiful garden view both during the day and at night. We are especially pleased that our shuttle service added convenience to your experience, particularly when travelling with luggage, and that you enjoyed the additional shuttle service to the mall. Your kind words mean a great deal to our team, and we are grateful for your appreciation of the facilities and services we provide. We look forward to welcoming you back for another memorable stay in the future. Warmest regards, Ryan Vijandre Guest Experience Supervisor

Dear Balbinder B., Thank you very much for sharing your kind feedback with us. We are delighted to hear that you enjoyed our beautiful location and, most importantly, that our staff contributed to making your stay an exceptional one. Your appreciation is truly encouraging to our entire team, and we will be pleased to share your kind words with them. We sincerely look forward to welcoming you back and providing you with another memorable stay. Warmest regards, Ryan Vijandre Guest Experience Supervisor

Dear Sandeep S., Thank you for taking the time to share your feedback. We are pleased to know that you had a comfortable stay with us. We sincerely apologize for the communication difficulties you experienced with our front desk team and for the inconvenience regarding the shuttle service. We understand how frustrating it can be when information is not communicated clearly, particularly concerning the pickup arrangements. We will review this with our team and work to improve both our communication and shuttle service procedures. We truly appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide you with a more seamless experience. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Paul V., Thank you very much for your wonderful and detailed review. We are absolutely delighted to hear that you enjoyed our location, beautiful views, and the quiet and peaceful atmosphere of the hotel. It is especially heartwarming to know that Molly, Gemma, Kath, and our breakfast and Pool Hut teams—Au, Few, Kwang, Gun, Judy, Tum, Idoo, and Four—made your stay so welcoming and enjoyable. We will be sure to share your kind words with them, as recognition such as yours is truly motivating for our team. We also greatly appreciate your constructive suggestion regarding our wine selection. As a hospitality professional and wine enthusiast, your recommendation is particularly valuable to us. We will certainly share your comments with our management and food & beverage teams for consideration. Thank you once again for your generous feedback and for choosing to stay with us. We sincerely hope to welcome you back to enjoy another fantastic and memorable stay in the future. Warm regards, Ryan Vijandre Guest Experience Supervisor

Dear Ketan G. G., Thank you for your kind review. We are delighted to hear that you enjoyed our superb location, comfortable accommodation, and cozy rooms with balconies. It is also wonderful to know that our staff made a positive impression through their courteous and attentive service. Your appreciation means a great deal to our team. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay. Kind regards, Ryan Vijandre Guest Experience Supervisor