Dear Scott A. R., Thank you for choosing Hotel Faber Park Singapore - Handwritten Collection and for sharing such a wonderful review. We are delighted to hear that you enjoyed a comfortable stay and that our team’s friendly and helpful service made a positive impact on your visit. Maintaining a pristine environment is a top priority for us, and we are glad you found our facilities to be well-kept. It is also great to know that our location served as a convenient base for you to access local amenities and the surrounding natural beauty of the Mount Faber area. We look forward to the pleasure of welcoming you back for another seamless experience in the future. Warm regards, Janet Guest Experience Executive

Dear Julius L. N., Thank you for sharing your positive rating with us. We are delighted to know that you had a good experience during your stay at Hotel Faber Park Singapore - Handwritten Collection. It is always a pleasure to host guests looking for a tranquil retreat near Mount Faber, and we hope to have the opportunity to welcome you back to our property in the near future. Warm regards, Janet Guest Experience Executive

Dear Chung S. L., We are sorry to learn that your recent stay did not fully meet your expectations, and we appreciate you taking the time to share your honest feedback with us. Regarding the room size, our property features a compact and cozy urban design intended to maximize functionality for travelers. We understand that space is a personal preference, and for future visits, our team would be happy to assist you in booking one of our larger room categories to better suit your needs. We also regret the unpleasant odor you encountered; maintaining a fresh atmosphere in our tropical climate is a priority for us, and your comments have been shared with our housekeeping team to ensure our regular maintenance and odor-neutralizing protocols are strictly upheld. Furthermore, we have shared your specific feedback regarding the breakfast quality with the independent management team at our partner restaurant, The White Tiffin, for their internal review and culinary improvement. We hope to have the opportunity to provide you with a more seamless experience should you choose to stay with us again. Warm regards, Janet Guest Experience Executive

Dear IRENE R. U., Thank you for sharing such a wonderful review of your recent stay at Hotel Faber Park Singapore - Handwritten Collection. We are delighted to hear that our location right at the doorstep of the bus station provided the convenience you needed to explore the city with ease. It is also heartening to know that our team made a positive impression by facilitating an early check-in for you. While we always aim to prioritize our guests' comfort as soon as they arrive, we are glad the scheduling allowed us to get you settled into your room ahead of time. We look forward to welcoming you back to our nature-inspired retreat in the near future. Warm regards, Janet Guest Experience Executive

Dear Orlando D., We appreciate you choosing our property for such a special occasion as your anniversary. It is heartening to hear that our team members were courteous during your visit, though we sincerely apologize for the lack of response to your pre-arrival inquiry. We strive to be attentive to all guest requests, and we clearly missed the mark in helping you celebrate your milestone. Regarding your experience at the breakfast buffet, we have shared your feedback concerning lactose-free variety and the communication regarding re-entry with our restaurant partners' management team to ensure a more flexible and inclusive dining environment for guests who prefer the privacy of their own rooms. While we are glad the room's organization and premium shower amenities met your needs, we regret the frustration caused by the compact footprint of our Superior rooms. These spaces are designed for urban efficiency, and as you correctly noted, our higher-category rooms provide that extra clearance which can be essential for storing luggage comfortably during the final leg of a long trip. We have also noted your comments regarding the shower door seal and the unexpected presence of mosquitoes; please be assured that our maintenance team and professional pest control partners are investigating these points to maintain the comfort of our tropical retreat. Thank you for your honest feedback, which helps us refine our guest experience. Warm regards, Janet Guest Experience Executive

Dear Judith W., We are thrilled to receive your wonderful feedback regarding your recent stay at Hotel Faber Park Singapore - Handwritten Collection. It is fantastic to know that our location served as a convenient base for your explorations, and we are glad you found the doorstep bus access and the proximity to the Circle Line so efficient for navigating the city. Maintaining a pristine environment is a top priority for us, so your comments on our cleanliness are truly appreciated. We are especially heartened to hear that the breakfast selection exceeded your expectations; providing a diverse and high-quality range of options for our vegetarian guests is very important to us, and we have shared your kind compliments with our partners at the restaurant who manage our dining service. We look forward to welcoming you back for another peaceful urban retreat soon. Warm regards, Janet Guest Experience Executive

Dear L. LAI C., We are delighted to receive such a wonderful review following your stay at Hotel Faber Park Singapore - Handwritten Collection. It is heartening to know that you enjoyed the cozy atmosphere of our property and found our team to be both warm and efficient in their service. Ensuring our guests feel well-supported and comfortable is at the heart of what we do, and your kind words serve as a great motivation for us. We look forward to the pleasure of welcoming you back to our tranquil retreat at the foothills of Mount Faber in the near future. Warm regards, Janet Guest Experience Executive

Dear Glen A. S., Thank you for sharing such a wonderful review of your recent stay. We are delighted to hear that you enjoyed a high-value experience at Hotel Faber Park Singapore - Handwritten Collection, and that our commitment to cleanliness and attentive service made a positive impression on you. It is fantastic to know that the breakfast variety provided a fresh experience each morning; we have certainly shared your kind words with our restaurant partners who manage the daily buffet. We are also glad that our location near the MRT station offered the convenience you needed to navigate Singapore with ease. We look forward to welcoming you back for another tranquil retreat at the foothills of Mount Faber. Warm regards, Janet Guest Experience Executive

Dear Ivan P. O. C., It is wonderful to know that our peaceful corner at the foothills of Mount Faber provided the tranquil escape you were looking for. We are delighted that you appreciated the convenience of our self-service laundry facilities; we believe these practical touches are essential for a seamless urban stay, and it is great to see them so well-received. Our team is heartened by your kind words regarding their helpfulness. We have also shared your high praise for the authentic flavors with the independent management team at The White Tiffin, who will be thrilled to know their Peranakan and modern Western menu added such value to your visit. Thank you for choosing Hotel Faber Park Singapore - Handwritten Collection, and we look forward to welcoming you back for another nature-inspired retreat. Warm regards, Janet Guest Experience Executive

Dear RATHNA K. D., We are deeply concerned to read about your experience and regret that our service did not meet the standards we strive to uphold. Regarding the laundry tokens, we sincerely apologize for the inconsistent information provided and for the lack of flexibility shown when you sought assistance late at night. We will be reviewing this specific incident with our front office team to ensure our staff are better equipped to handle such requests with more empathy and practical solutions in the future. Furthermore, we take your feedback regarding the cigarette odor very seriously. While we enforce a strict 100% non-smoking policy with significant penalties for violators, we regret that our investigation did not immediately resolve the situation to your satisfaction. We also acknowledge your comments on the room's compact layout and the noise levels from the corridor. Please be assured that we are actively reviewing structural adjustments, such as door stoppers, to better insulate our guest rooms from hallway activity and provide a more tranquil environment for our guests. Warm regards, Janet Guest Experience Executive

Dear Tanya M. B., Thank you for sharing such a glowing review of your recent stay at Hotel Faber Park Singapore - Handwritten Collection. We are delighted to hear that you found our location to be the perfect balance between a tranquil retreat and a convenient base for your Singapore adventures. It is wonderful that the bus stop right at our doorstep made your sightseeing so seamless, allowing you to explore the city with ease while enjoying the nature-inspired surroundings of Mount Faber. We are also thrilled that our team made such a positive impression on you with their helpfulness and that you enjoyed the refreshing rooftop pool and the cleanliness of our rooms. Your high recommendation and your intention to return mean the world to us. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Janet Guest Experience Executive

Dear Sergio R. A., Thank you for sharing your thoughts regarding your recent stay. We are pleased to note that you found our rooms to be cozy, as our design focuses on providing a functional and tranquil urban retreat within our boutique-inspired setting at the foothills of Mount Faber. While we appreciate your feedback, we regret that your overall experience did not fully meet your expectations. As you chose not to provide specific details in your review, we would warmly welcome the opportunity to hear more about your stay. Please feel free to contact our team directly so we can better understand how to improve our services for your future visits. Warm regards, Janet Guest Experience Executive

Dear Nannette K. M., Thank you for choosing Hotel Faber Park Singapore - Handwritten Collection for your recent visit. We are delighted that our location served as a convenient base for your plans, from visiting the nearby church to exploring the local dining scene and enjoying the accessibility of the nearby MRT station. It is also heartening to know that our team’s helpfulness and polite service left a positive impression on your stay. We truly appreciate your constructive feedback regarding the in-room technology. While we have integrated smart controls like motorized blinds and automated climate systems to enhance the modern urban experience, we understand that these features can occasionally be unintuitive for first-time users. Your suggestion to provide more thorough guidance during the arrival process is excellent, and we have shared this with our front office team to ensure we better assist guests in mastering these room controls from the moment they check in. Warm regards, Janet Guest Experience Executive

Dear Ivelina N. N., We are absolutely thrilled to receive such a glowing review of your recent stay with us. It is wonderful to know that our team’s dedication to providing a warm, welcoming environment resonated so strongly with you, and we are glad that our commitment to cleanliness and organization made your visit seamless. We designed Hotel Faber Park Singapore - Handwritten Collection to be a tranquil, nature-inspired sanctuary at the foothills of Mount Faber, and it is rewarding to hear that the overall atmosphere contributed to your enjoyment. Knowing that you would recommend us and plan to return is the highest compliment our team can receive. We look forward to welcoming you back for another perfect experience in the near future. Warm regards, Janet Guest Experience Executive

Dear muye l., We are delighted to learn that you had such a wonderful experience during your recent visit. It is heartening to hear that the warm and attentive service provided by our front desk team contributed so positively to your stay. At Hotel Faber Park Singapore - Handwritten Collection, our goal is to create a welcoming and personalized environment for every guest, and knowing we succeeded in making your stay satisfying is the greatest reward for our team. Thank you for sharing your kind words. We hope to have the pleasure of hosting you again soon for another tranquil retreat at the foothills of Mount Faber. Warm regards, Janet Guest Experience Executive

Dear Ye J. C., Thank you for choosing Hotel Faber Park Singapore - Handwritten Collection for your recent visit. We are very pleased to hear that you found our location at the foothills of Mount Faber convenient and that our team ensured a fast and seamless check-in process for you. We aim to provide a smooth start to every stay so our guests can quickly settle in and enjoy the nearby nature trails or head out to explore the city. We look forward to the pleasure of welcoming you back soon. Warm regards, Janet Guest Experience Executive

Dear MIKI O., Thank you for sharing such a wonderful review of your recent stay at Hotel Faber Park Singapore - Handwritten Collection. We are delighted to know that our location served as a convenient gateway for your travels, and it is great to hear that you found the bus stop right at our doorstep so helpful for navigating the city and reaching the airport with ease. Being situated at the foothills of Mount Faber, we strive to offer our guests a peaceful retreat that remains highly accessible to Singapore’s vibrant center. It was a pleasure having you with us, and we look forward to welcoming you back for another seamless and enjoyable visit soon. Warm regards, Janet Guest Experience Executive

Dear Andrew M., It was a pleasure to have you with us, and we are delighted to hear that you enjoyed such a lovely stay. Our team takes great pride in providing a warm and welcoming atmosphere, and knowing that our staff's helpful nature made a positive impression on your visit is truly rewarding for us all. We are also glad that our location served as a convenient base for your Singapore adventures. Having the bus stop right at our doorstep is indeed a wonderful way to connect with the city's main attractions while enjoying the tranquil setting of Hotel Faber Park Singapore - Handwritten Collection. Thank you for your kind recommendation, and we look forward to welcoming you back for another comfortable stay in the future. Warm regards, Janet Guest Experience Executive

Dear Jianqiao J., We are truly sorry to learn that your stay was so disappointing and that we failed to provide the high standard of recognition you expect as a Platinum member. We understand how frustrating it is when a specific request for a quieter room is not met, especially when an upgrade to a higher floor does not mitigate the noise from the nearby expressway as intended. While our rooms feature double-glazed windows to help buffer the city’s energy, we regret that this was insufficient for your comfort and that the layout of the connecting room added to your unease. Regarding your experience with our elite benefits, we appreciate your candid feedback on the welcome drink and the late check-out timing. We aim to make our loyalty members feel truly valued, and it is clear we missed the mark during your visit. Furthermore, we have shared your specific comments about the breakfast variety and the service attitude of the team with our restaurant partners who manage the dining operations. This is certainly not the level of hospitality we want our guests to wake up to, and we are working with their independent management team to ensure a more welcoming and high-quality experience. We regret that this stay fell so far below the intended experience of our property and we hope to have the opportunity to better serve you in the future. Warm regards, Janet Guest Experience Executive