Sofitel Singapore Sentosa Resort & Spa Hotel 5 stars

The hotel room was clean and comfortable. Room service was prompt and on point. Location was very close to the beaches. Only real negative is the lack of airport transfer.

Nice hotel, prefer city location. Rooms require a renovation

Our stay was not in line with expectations for the Sofitel brand. Everything was not quite right. I was gifted the stay as a work present but if I had paid my own money for this stay I would be very disappointed. - There were no staff to greet us when we arrived in our taxi, and no one to help us with our luggage when we left. This is very unusual for a premium hotel and a very cheap experience. - The fittings in the room were quite dated (e.g. soap dishes in bathroom clearly chipped, mini bar was switched off). Toilet did not flush well, often the water kept running and would not refill for the next flush unless we went back to reset the buttons. - We ordered room service for dinner and half the desserts were unavailable (why bother!), which is crazy for a Saturday night at peak time, and then our meal arrived wrong (ordered prata, not rice). - No complimentary tap water by the pool / bar. - Breakfast was really average. Only machine coffee and only one choice of tea, which was brought to my table as a teabag in a cup, no milk. Food looked great but was really lacking in taste and flavour. My boyfriend asked if a specific juice could be made and the attendant said yes but then added in all sorts of other ingredients that he hadn't requested by simply mixing the premade juices. It was really bizarre. We were disappointed on all levels.

good as always. we love Sofitel. One unpleasant surprise was gym facilities .. not to Sofitel standards. Gym was messy. `bathroom dirty. full bins with tissue papers and empty water cups, and it was only 8am in the morning.

Luxurious and relaxing

From check in, entering room, swim, breakfast until check out, including shuttle to rws, all serve best

Relaxing

The property it’s located perfect the easy access to the beach and spa plus the shuttle regular take u in and out island all’s at long are just a few of the extra hotel provide , a must try so spa , 3 restaurants for all taste and budged , very helpful and welcoming staff , I’ll say for sure I’ll go back to this hotel next I’m In Singapore

Main purpose for my stay was to attend a series of business meetings. Good infrastructure and very well organized coffee breaks. But please can you regulate the aircon in the smaller rooms (Ginger etc) a little bit better? It is either very cold or no aircon at all... I had a standard room, and unfortunately there was only a soap bar and one bottle of shampoo. I would have expected conditioner and body lotion at least. But room service was very nice and helpful.

I would of liked to see more bar staff around pool side area

It was good. Customer service was excellent. But my room had a very strange smell and I had a really bad allergic reaction throughout my stay at Sofitel. It ruined the experience of my honeymoon.

A beautiful hotel with wonderful landscape, luxury suite room, well-equip gym, conveniently located and easily accessible to the Tanjong Beach. We have a wonderful staycation

Enjoyed my stay. Nice room, unpractical decoration, expensive breakfast. Very weird offer of dinner and lunch. Would be nice to have straightforward menus of the day or a buffet for lunch.

Relaxing, fun, all staff were happy and helped with any questions. Food was fantastic, loved The CLiff restaurant

It was wonderful experience. Stay was comfortable with amazing staff around always keen to help. The location & facilities were excellent. The staff is very polite, friendly and willing to help with smile. The property is blessed with quiet atmosphere which is relaxing and away from city buzz. The only thing I missed was table clock which was beautiful while I stayed at Sofitel darling harbour @sydney. Otherwise everything else was perfect. Breakfast was excellent.