Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 4,423 reviews

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Description

Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea views

  • Culinary delights bound to tempt the appetite and tease the palate

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,423 reviews

TripAdvisor Rating  4.5/5  6,760 reviews

Certificate of excellence 2023

Our stay at Sofitel Sentosa

TripAdvisor rating 5.0/5

Road48737127270 TripAdvisor review

Our 3-night stay was made more memorable by the attentive & friendly hotel staff as well as the staff in the 2 restaurents - Peter, Kim Huat & the Executive sous chef in Kwee Zeen , & Mani, Emma & Alson Li in the Cliff . Our room in the tranquility wing lived up to its name. It was really tranquil. Can't wait to return......M. Koh.

Bonjour Road48737127270, Thank you for sharing your experience about your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are pleased to hear that our Ambassadors contributed to making your stay memorable. We are also glad that your room provided the serene environment you were seeking. We look forward to welcoming you back for another Magnifique experience. Warm regards, Benny Wong Rooms Division Manager

Outstanding Service

Customer review rating 4.5/5

Kate X. Couples - Confirmed reviews ALL

We thoroughly enjoyed our second stay at the Sofitel. Staff were friendly and helpful - special mention to Peter and Michelle in the restaurant who made us feel welcome and special every day. Our suite was comfortable and well appointed, the pool area is lovely and we appreciated having access to Sentosa beachfront walk via the stairs on the property. We’ll definitely be back again. Thank you to all the staff for taking care of us.

Dear Kate, Thank you for your wonderful feedback regarding your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that our Ambassadors, especially Peter and Michelle, provided you with such a magnifique experience and made you feel special every day. We are pleased that you enjoyed the comfort of your suite, the lovely pool area, and the convenient access to Sentosa beachfront walk. Your suggestions regarding water filters and the condition of So Spa have been noted and will be addressed to enhance our guests' experience. We look forward to welcoming you back for another memorable stay. Thank you for choosing Sofitel Sentosa once again. Warm regards, Benny Wong Rooms Division Manager

Lousy Coincerge services and poor maintenance

Customer review rating 1.5/5

Amous L. Couples - Confirmed reviews ALL

I was very shocked that a 5 star hotel Coincerge area could be so rude to the guest and there was a moment which have a few minutes there were no one manning the counter. I got very poor experience and don't think I will ever revisit this hotel again (I have reviselted to this hotel at least twice) and the poor maintenance of the room and facilties. The bathroom towels are not standard sizes, there are holes and corner that are tear. The gym has lost dumb bells and several machine is down and some parts missing. The underneath of pool has plenty of leaves etc. And poorly miantian

Dear Mr L., Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benny Wong Rooms Division Manager

It was fine.

Customer review rating 2.5/5

Damian Couples - Confirmed reviews ALL

It was fine. Sentosa wasn't for me, which maybe had me find everything a bit off...... music was terrible, the drinks were average, the rooms were dated an impractical. Toilet paper I imagine is the same as used by local prison. No USB connection in rooms.

Dear Damian J., Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benny Wong Rooms Division Manager

Very comfortable

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Excellent

Dear Shane Andrew T., Thank you for sharing your feedback about your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that you had a very comfortable and excellent experience with us. Our Ambassadors strive to provide a Magnifique experience for all our guests, and it is wonderful to know that you enjoyed the accommodation, breakfast, and service provided by our team. We look forward to welcoming you back for another memorable stay. Warm regards, Benny Wong Rooms Division Manager

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Other web-users rate our hotel

  • 844 reviews 8.3/10 Location
  • 2,240 reviews 6.6/10 Room
  • 2,846 reviews 7.2/10 Service
  • 33 reviews 6.8/10 WiFi
  • 1,053 reviews 6.8/10 Food
  • 975 reviews 7.2/10 Vibe
  • 739 reviews 5.1/10 Cleanliness
  • 614 reviews 7.8/10 Breakfast

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