Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 5,965 reviews

2 Bukit Manis Road, Sentosa, 099891 SINGAPORE, Singapore

Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea view

  • Culinary delights bound to tempt the appetite & tease the palate

  • Multi-award-winning Sofitel SPA with expansive outdoor spa garden

  • Spoil your kids with meals and fun activities with MyKids Package

  • Unwind with an unique beverage experience with MyGlass package

ALLSAFE approved hotel

Our accommodation(s)

Sofitel Sentosa's exuberant guestrooms are inspired by Jardin du Luxembourg and have been elegantly infused with natural elements for a rejuvenating staycation and retreat. French eclecticism is complemented by the latest technology and thoughtfully integrated throughout each room.

Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Telephone
Fax +65 6275 0228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  5,965 reviews

TripAdvisor Rating  4.5/5  5,869 reviews

Certificate of excellence 2023

Very very ggggggggooooooooooddddðd

TripAdvisor rating 5.0/5

Venture46944005396 TripAdvisor review

from the start I entered the hotel their service was super super good the check in was fast. they were very friendly. and the housekeeping ( Randev. Vivian and jack) gave a surprise for my daughter's birthday. I recommend it for anyone who wants to have a vacation. Good breakfast. 👍

Bonjour Venture46944005396, Warm greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for taking time to share your review on your recent stay, we are delighted to hear that you had a pleasant experience with us. As guest experience is of paramount importance to us, we would like to reassure you that we will convey your compliments to the Housekeeping team, especially to Randev. Vivian and Jack. Thank you and we look forward to welcoming you back in the near future. Warm regards, Robert Gauer General Manager

Wonderful Dinner at The Cliff

TripAdvisor rating 5.0/5

tanpengyiap TripAdvisor review

Dinner at The Cliff during sunset was enchanting. I had the tasty beef cheek. But nothing beats the Mango & Coconut tart dessert. Best dessert I ever had. Thank you Nataliya for taking care of us. We had a wonderful evening.

Bonjour tanpengyiap, Warm greetings from Sofitel Singapore Sentosa Resort & Spa! Thank you for having taken the time to review your dining experience at The Cliff. I am delighted to read that you had a pleasant evening with us and we appreciate your note of recognition to our team, especially to Nataliya, who will be heartened to know that her hospitality had made your visit an unforgettable one. On behalf of my team, I look forward to welcoming you back to Sofitel Singapore Sentosa Resort & Spa. Warm regards, Robert Gauer General Manager

Good stay

Customer review rating 4.0/5

Mabel Couples - Confirmed reviews ALL

Always enjoy the stay at Sofitel Sentosa. Tranquility and peaceful

Dear Siew Hiong Mabel T., We very much appreciate your comments regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. I will share your comments with our Ambassadors and am certain your compliment will serve as an encouragement to our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Warm regards, Robert Gauer General Manager

Nice but could be better

Customer review rating 3.5/5

Natalia Couples - Confirmed reviews ALL

Booked sofitel sentosa through PrivateUpgrades. The property was nice and spa service was amazing. The breakfast was also very good, good variety of asian and western food. Unfortunately the service wasn't very prompt. Did not get the early check in. They said that they will call to confirm that the room is ready. Unfortunately no call was received and when we got back at 4pm, then they informed us that the room is ready. We also only gor an extension till 1pm for late checkout.

Dear Natalia S., Thank you for having taken the time to share your invaluable feedback with us, and I am heartened to know that your overall stay experience was enjoyable. As our guests’ experience is of paramount importance to us, we would like to reassure you that we will convey your feedback with the respective department, and we will take steps to ensure that the offerings are improved upon. We appreciate the time and effort you have taken to contact us and we look forward to welcoming you back in the near future. Warm regards, Robert Gauer General Manager

It was just okay for us given the price.

Customer review rating 2.0/5

Chew C. K. Couples - Confirmed reviews ALL

We paid for an upgrade to the prestige suite, but we generally felt that apart from the nice foyer and the extra living room, that it was generally okay. The aircon switches weren’t working accurately; the temp didn’t change even though we made it warmer. Also, our suite was next to sound barriers of the construction site. So we were awakened by construction noise. As the suite separates another suite with just a thin wood door, we could hear the conversation from our neighbours very clearly and their alarms could be heard in the morning. As the neighbour is an early riser, she started talking intensely to her friend at 6+am, so we were not able to sleep beyond that time. I think these features are not exactly not what you’ll expect from a prestige suite. On room service, the food was really quite expensive for the quality we received. The pasta with tomato, no meat, was expensive, and quite honestly, not worth even 1/4 the price of what we paid. It’s not even about preventing people from ordering grab into your hotel; it’s more for the hotel to reflect and curate the current menus for all the restaurants and the room service and really decide to provide good quality if you want to charge these amounts of money to your “high paying” hotel guests that expect quality from your reputable hotel. But that said, we enjoyed the hotel pool a lot with all the pool floats and other entertainment beside the pool. The fish spa was a nice touch and brought us a lot of laughter.

Dear Chee K., Thank you for taking the time to tell us about your experience at Sofitel Singapore Sentosa Resort & Spa. Please accept my sincere apologies that your experience did not meet your expectations. We strive to provide an exceptional level of service for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue in order to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us another opportunity to serve you better in the near future. Sincerely, Matthew Leesbourne Director of Quality Assurance

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Other web-users rate our hotel

  • 960 reviews 8.4/10 Location
  • 2,866 reviews 6.2/10 Room
  • 3,347 reviews 7.3/10 Service
  • 49 reviews 4.9/10 WiFi
  • 1,182 reviews 7.1/10 Vibe
  • 1,055 reviews 4.4/10 Cleanliness
  • 698 reviews 7.6/10 Breakfast
  • 303 reviews 7.1/10 Wellness Area

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