Customer review rating 4.2/5 16,938 reviews
Best price guarantee
How it works?Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I cannot take advantage of the Members' rate
Tranquil sanctuary amidst lush greenery and panoramic sea view
Culinary delights bound to tempt the appetite & tease the palate
Multi-award-winning Sofitel SPA with expansive outdoor spa garden
Spoil your kids with meals and fun activities with MyKids Package
Unwind with an unique beverage experience with MyGlass package
Check-in from 15h00
Check out up to 12h00
Paying
2 Bukit Manis Road
Sentosa
099891 singapore
singapore
Check-in from 15h00
Check out up to 12h00
Our exuberant guestrooms are inspired by Jardin du Luxembourg and have been elegantly infused with natural elements. French eclecticism is complemented by the latest technology and thoughtfully integrated throughout each room.
Number of meeting rooms: 7
Maximum size: 323 m²
Maximum capacity: 320 people
Maximum banquet capacity: 280 people
100% genuine reviews from our guests
Find out moreOverall pleasant stay
Fen Friends - 03/03/2021 Confirmed reviews ALL
The stay at Sofitel Sentosa is generally good as the Luxury room is spacious and clean. The bed is well done and comfortable for sleep. Will be good if choice of a firmer pillow is provided as the pillows provided are very soft. There is a good personal touch to the room when I saw the TV display personalised welcome message. The toilet is spacious with the separate WC, shower and bathtub. I love the rain shower. appreciate if there is a soap dish for hand soap and the extension cord of the hairdryer can be longer as it is difficult to blow my hair. However, the checking-in is less than desirable as the check-in process is very long and the front desk staff is unsure of the available room upgrading programme for the guest. My reservation confirmation email indicated that the stay includes bed and breakfast but was informed that the breakfast was not included as it was a system error. It was a disappointment for us. The Cliff was fully booked and did not have any tables reserved for walk-in guests, so we had to dine in the room. The Cliff restaurant staff was also unsure about the discount and promotion of the restaurant which reflects poor coordination and hotel knowledge among the Sofitel staffs. The food was delivered quickly as requested. The pizza was delicious which we will definitely order again. Overall, the stay is considered pleasant but great room of improvement for the service standard.
It’s acceptable
Mrs E. Couples - 03/03/2021 Confirmed reviews ALL
One of the staff at the reception was rude when we asked if we can do late check out. We are just checking the possibility but the staff was going on and on to say that they have to charge etc etc and if they give late check for everyone then the staff are going to be very busy and hurried to get room ready for next guest. Spare us the details and just give a friendly answer will do!
Dirty, Poor Service
Anonymous Families - 03/03/2021 Confirmed reviews ALL
Dusty beds left at corridors, Service staff with poor service, check in slow
Oasis within Singapore
Anonymous Families - 03/03/2021 Confirmed reviews ALL
We were pleasantly surprised being able to relax and rejuvenate during our stay. The resort set up and feeling is top notch. Although the hotel rooms are getting dated we feel that it is well taken care of and felt comfortable and home. Check in queue was long although being silver member and previous online registration. Check out was fast with the option to just drop the card Arriving by car I was not assisted to unload the luggage. Especially with a baby there is heaps of stuff. Luggage was sent to the room without any issues. During check out there was no assistance to move the luggage from the room to the lobby. We called for help but it was not answered. Breakfast - smaller options more customisable would be better than the rather large set portions. The food quality is there and I especially like the Nespresso coffee.
Good, relaxing n enjoyable stay
Steve Couples - 03/03/2021 Confirmed reviews ALL
Overall everything was very good. We were very relax throughout our short stay and enjoyed every moment of it. Maybe 1 minor point for improvement, if possible, to have more choices for dinner at Kwee Zeen.
Our most recent 20 reviews
In partnership with TripAdvisor