Sofitel Singapore Sentosa Resort & Spa Hotel 5 stars

Love the grounds

The junior suite was enjoyable, relaxing and comfortable. Room service was fantastic and personal.

It was really nice to be received by Sofitel Sentosa

It was very overpriced food , all rooms smelt and were very dirty and dusty . We had four rooms and all were terrible . It is really only a 3 star resort and very dirty and run down

Ok, our room service guy never left any toothbrushes for us ..

We had 3 rooms and stayed from dec 30 up to jan 7 . Everything is super old - rooms, facilities and spa. We were very disappointed. Towels, furniture are full of holls. Thanks to your housekeeper executive Jenny Tan we didnt left to other hotel and we will not write bad review. She was very helpful, attantive and kind. She saved the day.

It was a wonderful experience to get away from the hustle and bustle to hv a wonderful staycation at your beautiful hotel. We requested a king's size bed from the moment of registration 2 months before stay, but u did not fulfill our request. That was only peeve. Overall, very pleasant staff, good music at the lounge, food at the Cliff was fantastic! Will certainly come back again.

I'm not easily impressed by hotels these days but I thoroughly enjoyed our very short stay at the Sofitel on Sentosa. Impeccable grounds and facilities, 5 star service and exceptional location. An oasis only a stone's throw from bustling Singapore city. I plan to return for longer in the future.

Your F&B staff need significant training - the service was shocking with most seeming quite clueless and not that of a 5* establishment. The breakfast buffet was disatisfactory - food options were poor and not of the usual standard of a Sofitel resort. We spent most of our stay outside of the resort at neighbouring hotels as they were of a much better standard.

Overall satisfied. Great hotel with luxurious amenities . Need attention to small detail - found hair at mini bar area and missing tea spoon. One of duvet cover had a hole. We had a great experience overall . Will recommend to friends and family.

Pleasant peaceful environment and friendly staff whom prepared a birthday cake for my boy.

The bath tub stopper was not working and water cannot be drained off. I need the bath tub for my kids. The technician came but couldn't repair it quick. He immediately arranged for me to move to a next available room on the same floor. Happy with the quick action.

Very friendly staff and room quality. A couple of items to consider a. Would be great if you could do away with plastic water bottles in the room as the tap water in Singapore is perfectly drinkable - so would be more sensitive to the environment b. Perhaps consider getting a few more cycles - there only seemed to be 3 and at times only 2 were available. For a family of 3 we could not get a cycling trip in - which would be nice in Sentosa

Good option for a staycation or for tourists that want to be away from the city center. Rooms are ok and clean. However, the hotel would have so much more potential. The outdoor area is not well maintained, e.g. the chairs for garden rooms are so dirty that you don't want to sit on them. There's no kids club or any play room for children. The restaurants are overpriced for what you get, the pool bar should be a bit cheaper so guests would really enjoy it and consume more. Overall ok and the hotel improved over the last year, but really hope the management makes more out of this amazing property in a great location.

Generally very good