Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 4,398 reviews

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Description

Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea views

  • Culinary delights bound to tempt the appetite and tease the palate

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,398 reviews

TripAdvisor Rating  4.5/5  6,762 reviews

Certificate of excellence 2023

Sofitel Sentosa never disappoint!

TripAdvisor rating 5.0/5

doreencpw TripAdvisor review

Is my 2nd time staying here with Sofitel. Love the hospitality and serenity here. The service staff are excellent and they really take good care of me and make me feel at home! Special thanks to Peter at Kwee Zeen, Eidil at the Pool and Vikka at The Cliff. I’ll definitely come back again for my staycation.

Sofitel Sentosa experience was good everything was good and smooth

TripAdvisor rating 5.0/5

nagdasagar TripAdvisor review

I had wonderful experience overall by housekeeping, restaurants, bar and also swimming area. I would like to acknowledge few people in the main restaurant Maga the Indian chef and Ma Qing the server made sure we kept comfortable and understood our customized order well and served tasty and yummy Indian food in Singapore. We also enjoyed the pizza and Pasta at cliff Italian restaurant. Anthony in the bar was also good. Overall nice experience, I also got upgrade on my gold status and late checkout upto 3 pm for being gold member. Just i felt at front desk they are little understaffed. Need to check properly on staffing. Spa is too far needs to be in resort premise

Bonjour nagdasagar, Thank you for sharing your recent experience at Sofitel Singapore Sentosa Resort & Spa. We are pleased to hear that you had a wonderful stay with us. Our Ambassadors take great pride in ensuring that all our guests feel comfortable and well taken care of, and it is good to hear that they were able to make your dining experiences memorable. We appreciate your feedback regarding the staffing levels at the front desk, and we will certainly look into ensuring that appropriate measures are taken to maintain efficient service for our valued guests. As for the spa location, we understand your concerns and will take them into consideration as we strive to enhance the overall guest experience at our resort. Once again, thank you once again for choosing our Resort. We look forward to welcoming you back for another Magnifique stay in the future. Warm regards, Benny Wong Rooms Division Manager

3 star quality for 5 star prices

TripAdvisor rating 1.0/5

rup01 TripAdvisor review

This hotel has gone down hill beyond belief. Before Covid it was a real gem but now it barely qualifies as a 3 star hotel. The wear and tear is visible everywhere but the level of service is so low now, and noone seems to care in the slightest. We came last weekend and booked the Spa for my wife for mothers day - and even with our lowered expectations the whole experience was such a disappointment The service at the spa was awful, the food was awful, the environment has gone down hill so much - everything is tattered and broken or mouldy. Worst of all as we are both Accor members and as we have stayed with here many times we wrote in to share our feedback and then never heard a squeak back. I guess we can only assume there is no management and the place is about to be sold off or redeveloped so everyone is checked out - why else would they let it be so bad?

Staycation

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Room was very dusty and there are a lot of mosquitoes everywhere

Dear Zhee Mun S., Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benny Wong Rooms Division Manager

Good stay

Customer review rating 4.5/5

N. C. Couples - Confirmed reviews ALL

Enjoyed the environment and the good spread of F&B. Good service too!

Bonjour N. C., Thank you for sharing your feedback with us. We are pleased to hear that you had an enjoyable time at our Resort. We look forward to welcoming you back for another Magnifique stay soon. Warm regards, Benny Wong Rooms Division Manager

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Other web-users rate our hotel

  • 843 reviews 8.3/10 Location
  • 2,225 reviews 6.6/10 Room
  • 2,843 reviews 7.1/10 Service
  • 33 reviews 6.8/10 WiFi
  • 1,048 reviews 6.9/10 Food
  • 975 reviews 7.1/10 Vibe
  • 731 reviews 5.1/10 Cleanliness
  • 607 reviews 7.9/10 Breakfast

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