Sofitel Singapore Sentosa Resort & Spa Hotel 5 stars

My husband and I stayed at Sofitel for a 3 days 2 nights. We had a good relaxing spa appointment for 2 days. We enjoyed the Swimming pool facility at the spa. Also we thoroughly enjoyed the breakfast. Our stay was very pleasant. However, I would like to suggest to have recycling bins inside the room.

There were no people so that very quiet in hotel. It located well, so enjoyed nature. It was good to access to Tanjong beach right in front.

Staff is very friendly and helpful.

We was given room was defect. Right bed reading light was removed. The coffee cabinet top cannot be fully closed. In the morning, when open the curtain will blind our eyes as sunlight shine directly to the bed. In the morning, we were wake up by staff knocking on the railing. The turn down service on the second night, there is no changed for used towel which we put in bath tub. Curtain was not closed and bed was not tidy up. The offer for complimentary cold beer and refreshment during the fire emergency drill was not fulfilled. Cold beer and refreshment was not available although did offer welcome drink menu.

the good: fast checkin, warm greetings, clean facilities, staff at restaurant are good, kind, responsive. no baby cot avail but got offer one extra bed. the bad: slow housekeeping( asking for water bottles to boil water for infant formula mixing, never got until needing to make ftf complaint at reception at 6 pm!!!) explained to staff receiving the calls that needing the water for baby, got response to use tap water for baby. how RUDE!! asking for extra shampoo as there only one bottle for 2 adults and 2 kids (2yo) NEVER RECEIVED. so i think this hotel is really non-kid friendly. overall, disappointed.

In general, the hotel is comfortable, rooms are quite big. Overall experience was positive, Here is my feedback 1. some parts of the room is dusty (curtains, and the the corners), sofa/cushion has stains, basically the room felt unoccupied for a long time, and it wasnt properly cleaned when we checked-in. 2. The room service food was decent, but could be better for such a hotel standard. Was told to wait 1 hour, for 1 pasta when I called at 630pm (is that even peak hour?) 3. electric wall sockets are falling out of its place (may pose danger) 4. Check-out experience was not clear, was told I can do a fast check-out abruptly when I was queing to check-out with no instruction given. OR atleast been told during my check-in. Nothing like that. 5. Was at the pool, doesnt seem like everyone is practicing social distancing, may be something worth to look at. The chairs, table positioning. 6. Prior to check-ing in, drove the car to the lobby and not greeted by hotel bell-boy, i had to unload my own luggage, with them just giving me a trolly (and they walked off). Expected a better service here honestly from Sofitel.

A staycation to benefit of the sun, the environment, the nature and animals as we like it to be. We were not disappointed and everything went well. Good team and support, pleasant environment and a plus on the pool management. In most of the places now, the long chair by the pool are "booked" by people who are not around, simply securing their seat for hours later. At Sofitel, the team is careful about such behaviour and manages very well the availabilities. Thank you, very good stay.

Tip top service from arrival till departure. Love the space and ambience. Amenities in room is very clean and complete including free bottle of wine. Food at the Cliff and for breakfast was delicious with quality ingredients. Service staff at the Cliff was helpful with service from the heart and without being over intrusive. Enjoyed my massage very much as masseuse is very skilful. Having a male masseuse for my hubby is a bonus; this being his first time. The external spa facilities like the pools and female jacuzzi certainly need upgrading which is scheduled by the hotel soon. Overall, it's a great escapade for us :)

Good Services from the hotel staffs including the staff at the pool side. Room very spacious and clean.

Just had the trouble to shift to different rooms during the first day, as the first room we were staying was looking at construction site which was not very present. Then we shift to another room but that has a very mild stale smell in the room.

We absolutely loved the hotel theme in a very relaxing environment with lots of nature & great facilities. We enjoyed using the pool, dinner & breakfast were absolutely delightful. The massage was great for my partner and alright for me, but the 1 thing I was disappointed with was the dated spa facilities.

I was a bit disappointed in the beginning when I wanted to book a Spa slot and the staff told me that it was fully booked for the weekend. I said that I booked within a package and they should make sure how many of them they can sell, otherwise the guests cannot what are they paying for. After 2 emails, I got my slot for my husband and I. It was the best massage that ever had in this SPA and we had a lot around the world. The food was good and staff really helpful. The only suggestion that I can make, is offering a family package will be cool for enjoying with our daughters next time.

Booked this stacation for our honeymoon due to the covid travel ban. Pleasant stay, good vibes for a relaxing staycation but disappointed that there were no special arrangements / surprise for our honeymoon. Would be great if there was something small ( eg choc ect) to celebrate our special occasion.

People is nice. Clean and quiet place.

Stay was normal as usual but as we were there for a special occasion, we did not feel that there was much more done to make the guest feel like the occasion was valued.