Sofitel Singapore Sentosa 5 stars

Customer review rating (ALL Rating) 4.0/5 2,991 reviews

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Sofitel Singapore Sentosa - Image 1
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2 Bukit Manis Road, Sentosa, 099891 SINGAPORE, Singapore

Description

Hotel extras

  • Peaceful resort sanctuary on Sentosa Island with panoramic sea views

  • Direct access to the acclaimed Tanjong Beach with sweeping sea breezes

  • Family and FurKid-friendly resort with outdoor dining and green surroundings

  • 33-metre pool amid lush gardens

  • Four restaurants and bars serving global and local flavours with French flair

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Telephone
Fax +65 6275 0228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,991 reviews

TripAdvisor Rating  4.5/5  6,944 reviews

Customer review rating 4.0/5

Kum C. B. L. Couples - Confirmed reviews ALL

We stayed 3 nights in luxury king room. We asked for high floor & was given a room on the 3rd level and it was great cause the lower floors will be too dark to our liking. The luxury king room is spacious, quiet & we didn’t hear much noise from outside unlike other hotels. The hotel staff are friendly and attentive & helpful to ensure we are comfortable and at ease. I almost lost our item left behind the room when we checked out but they were able to find it for us so quickly! Thank you Mag! The shuttle bus services to and fro harbour front is excellent! they even stop by RWS. There are some free open air parking lots near to hotel but they are also opened to public to park, hence do take note if you are driving to the hotel as guests are not given priority and cannot reserve them in advance. The one thing I hope the hotel will look into is the mattress. The one we slept on was bad that I couldn’t sleep properly throughout the stay. Overall, we still enjoyed our stay.

Bonjour Kum C. B. L., Thank you for taking the time to share such a detailed review with us. We are pleased to know that you found your Luxury Room quiet and spacious, and that our Ambassadors assisted you warmly — especially in helping to recover your lost item. We are also glad that the shuttle service added convenience to your stay. At the same time, we sincerely apologise for the discomfort caused by the mattress and the inconsistencies in the air-conditioning. Your comments on the poolside cushions, landscaping, and other room details are valuable, and our Ambassadors will review these areas closely to ensure improvements are made. We appreciate your additional insights on dining and sustainability as well, which will guide us as we enhance our offerings. Thank you once again for your thoughtful feedback. We are glad that, despite the issues, you still enjoyed your stay, and we hope to welcome you back for a more comfortable experience in the future. Warm regards, Daren Tan Rooms Division Manager

Customer review rating 5.0/5

Wai K. C. Families - Confirmed reviews ALL

Wonderful time on a short getaway with our little pet

Bonjour Wai K. C., Thank you for sharing your experience with us. We are delighted to know that you and your pet had a wonderful stay at Sofitel Singapore Sentosa and that our Ambassadors were able to make your accommodation, breakfast, and overall stay enjoyable. Your feedback on the connecting room booking has been noted, and we will work with our reservations team to make the process smoother for future guests. We also apologise for the delay during check-out. We understand that long waits are inconvenient, and we will review staffing arrangements to ensure a more efficient service for our guests. Thank you once again for your kind words and support as an ALL Gold member. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Daren Tan Rooms Division Manager

Customer review rating 3.0/5

David K. Couples - Confirmed reviews ALL

I have to admit, I was a bit surprised overall having stayed before. The young girl who checked me in was lovely and very professional. The room was comfortable. The pool bar and the Cliff service staff were very good. The hotel though, felt shabby. The pool looked messy (including some of the furniture, the frass looked unkept, it looked unloved as a 5* hotel), there were cracks in the wall, it felt untidy, the dressing gowns in the room were ripped. the route down to the beach was closed which was a huge pain to get the bus. The bus is only one way which means you have to wait a long time to get back. There is no gym (has to head to raffles), and there is no shuttle to the gym (back to the bus and the wait!). We also had an issue trying to retrospectively use a voucher which we forgot when dining, having had a lovely meal, then had the sobering experience of knowing we have paid $400 for two for dinner, and couldn’t claim our voucher. All in all, I wouldn’t rush back, not at that price bracket. It was very disappointing.

Bonjour David K., Thank you for taking the time to share such detailed feedback with us. We are pleased to know that your interactions with our Ambassadors left a positive impression, and that you found your room comfortable. At the same time, we are very sorry that several aspects of your stay did not meet expectations, especially as you have visited us before. Please accept our sincere apologies for the areas that fell short, including the condition of certain facilities, the housekeeping oversights, the temporary beach access closure, and the inconvenience caused with the gym arrangements and shuttle options. We also regret the frustration surrounding the unused dining voucher. Your comments are important, and we will review each point closely with the relevant Ambassadors and departments to ensure improvements are made. Thank you again for your honest feedback. We hope that, with the enhancements we are working towards, we may have the chance to welcome you back for a much improved experience in the future. Warm regards, Daren Tan Rooms Division Manager

Customer review rating 2.5/5

Baranikumar S. Families - Confirmed reviews ALL

2 negative experience were encountered. Firstly, I had requested for room decoration for my wife as it was our wedding anniversary. Julita from the reservation team replied to my that it will be done when we checked in(room 528). Unfortunately, nothing was done and we were totally disappointed. Secondly, my other room(530) TV was not working in good condition as the display was distorted. As a 5 star hotel, the rooms have to be checked properly so that the next guests who will check in will be happy. I understand that I was given dining voucher but that doesn't cover the disappointment and expectations that me and my wife had for our wedding anniversary!

Bonjour Baranikumar S., Thank you for sharing your experience with us. We sincerely apologise that your wedding anniversary stay did not meet your expectations. We are very sorry that the room decoration for your wife was not arranged as requested and that the TV in the other room was not in proper working condition. These oversights are not reflective of the standards our Ambassadors aim to provide. Please be assured that your feedback has been shared with our reservation and rooms teams so that we can ensure all rooms and special requests are thoroughly checked and prepared for future guests. We deeply regret that the dining voucher could not fully make up for the disappointment experienced on such a special occasion. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you and your family back to Sofitel Singapore Sentosa and provide the smooth and enjoyable stay that you expected. Warm regards, Daren Tan Rooms Division Manager

Customer review rating 5.0/5

Razali A. Families - Confirmed reviews ALL

Great ambient, friendly staffs. Very helpful bellboy. Good place for family vacation with green scenery. We had a great time & experience.

Bonjour Razali A., Thank you for your wonderful feedback. We are delighted to know that you and your family enjoyed the relaxing ambience and green scenery at Sofitel Singapore Sentosa. Our Ambassadors will be happy to hear that their service made your stay even more enjoyable. It is heartening to know that your booking, check-in, accommodation, and overall experience met your expectations. We appreciate your kind mention of our team’s efforts to provide attentive and professional service throughout your stay. Thank you for your support as an ALL member. We look forward to welcoming you and your family back for another memorable staycation soon. Warm regards, Daren Tan Rooms Division Manager

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Other web-users rate our hotel

  • 915 reviews 8.5/10 Location
  • 2,114 reviews 6.9/10 Room
  • 3,309 reviews 8.3/10 Service
  • 25 reviews 6.7/10 WiFi
  • 1,458 reviews 8.4/10 Food
  • 1,116 reviews 7.7/10 Vibe
  • 827 reviews 6.1/10 Amenities
  • 682 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.