Sofitel Singapore Sentosa Resort & Spa Hotel 5 stars

Room was clean and spacious. Hotel grounds was big and very laid back. Highly recommended. Worth for the price paid

While I appreciated the gesture of offering a birthday cake (which turned out to be a small slice actually) as a surprise, we had to remind and request for it to be sent to our room 3 times over the short 2D1N stay. Perhaps coordination between the depts could be better so that such things won’t be forgotten, and promises are delivered on time instead of making guests wait for hours.

Pleasant stay during the weekday which was quiet.

We loved the layout of the hotel and the vibes felt like we were truly on a vacation!

1. Rooms look old and dated. Bathroom has old stains on multiple surfaces. 2. Service is still good overall. This is one of the main reasons why it is our preferred staycation venue. 3. It is not made clear to me that I could not use my Accor membership privileges. This was not made known to me when I book our stay. There is no visible mention of it in my booking confirmation nor on your website. I was hugely disappointed when I was told about it. Your staff at the Cliff who told me about it put it across to me in a manner that seem to say that I was stupid for not knowing. This was the only negative experience of my whole stay with you. All others on your team have been very warm and friendly.

Property is good, a bit old but acceptable. Server by the name of Jason from The Clives is horrible, we order 1 main dish and 1 set lunch and he role his eye on us. We have to ask him if there is a problem and he just nothing

Very friendly staffs

Firstly, the bus pick up location for the main island isn't updated entirely on your website. There are pages that state that the pick-up location is at vivo city instead of the new pick-up location opposite Habourfront Centre. Secondly, we were told to request for late checkout on the day we check out. Despite having a valid reason of only being able to secure the pool slot at 11 am and having to check out at 12pm, the staff on duty on 21 Feb 2021 (AM) still insist that we check out at 12pm. This seems like a very inflexible system at your end. Thirdly, while we were having breakfast, there were houseflies hovering around us. When we inform one of your staff and request for a change of table, your staff told us that he cannot do so until all our orders have arrived. I understand that point but no effort was done to try to find an alternative solution or any follow-up action when all our orders arrived. Hence, we were practically chasing the houseflies away constantly during our breakfast which is a very unpleasant experience. Fourthly, the check-in and check-out processes are considerably slow and the guest have to wait for like more than 20 min even though there were only a few guest (less than 3) at the queue waiting in line for their turn. I believe the check-in process can be expedited or at least provide more seating while we wait for our turn. Despite all the unpleasant experiences mentioned above, I really like how spacious the room is and the deco of the washroom as well as the pool.

Wonderful room, dinner, breakfast, and massage package.

As usual, Sofitel Sentosa made my stay an extremely pleasant one with a complimentary room upgrade. The food quality at Cliff had improved greatly from my last visit a few months back and Natalya provided excellent recommendations and service!

Had an enjoyable time at Sofitel Sentosa. It felt like being in another country. Especially during this pandemic.

Room is old and had ants and spider. Does not feel like a 5 star hotel at all. Meals were not up to standard. Shower water temperature fluctuates from hot to cold back to hot.

Great weekend away as a staycation! Great service and lovely space, felt very relaxed.

It was a rather pleasant stay. The waiting time however is long. During check in I was waiting at the counter for 20 mins as the person checking me in told me to wait while she get the room key cards. During breakfast also we waiting about 20 mins to get someone to attend to us for our breakfast order. Other than that the experience was pleasant. The staff were friendly and polite. The environment was very relaxing, it feels like we were away from the husle and bussle of city life.

Generally good but servings for breakfast was too small and made email enquiries to the hotel prior to stay but nil replies.