Sofitel Singapore Sentosa Resort & Spa Hotel 5 stars

Been here previously and never cease to amaze me.

We stayed at room 331, the room was perfect, check in time was perfect coz we can check in early, thanks for Sarah, she was so friendly and helpful.

Room cupboard door knob was loose and came off when pulling of the door knob. Appears to lack maintenance. Room slippers were missing and not available inside the room.

We only had 2 nights. We really enjoyed the relaxed feel and there was plenty of space . Breakfast was good and the pool refreshing and deep. Room was spacious and bed comfortable. Some updating and refreshing would be nice but we loved it.

I have no complaints. The food was excellent and the rooms elegant. The staff are very helpful and courteous, especially the concierge and Mr. Peng Bo who went out of their way to fulfill our demands and keep us happy.

We stay for Happy new year holiday but this hotel location is not so and far from city and also poor service of staff . Their room is very small and congested. Hotel area is big but its dark at evening time .Their restaurant food is not so testy . Overall we not so like this stay .

I was entitled a one free night stay in this resort hotel from my company dinner and dance lucky draw. So I invite my family member to join me in this staycation as part of his birthday treat. This place is truly heavenly. I'm impressed with the fact that there is this complimentary fish spa provided by the resort. It was great to try this for first time. The pool was not crowded like any other typical hotel swimming pool so it was very enjoyable to relax and read a book by the pool. This hotel is also home to a herd of peacocks and we were delighted to see one of the beautiful male peacocks flashing his feather tails when we were at the hotel gym. Hotel gym facilities is pretty cool with gym towels provided and the bar and gym studio is on the second level. Lastly, as I was entitled to stay in a prestige suite, the room was amazing. Comes with an interesting mini bar.. only con I would say is that though it provides shuttle service from vivo, there are no shuttle bus service if u are coming from USS.

We really enjoyed ourselves, the room was lovely and the staffs ere extremely friendly and helpful. My only complaint would be that the drinks were very expensive and we would only use the bars during happy hours. Fabulous location and the pool area is amazing. Breakfast buffet was incredible but cannot comment on other meals as they were too expensive for us.

Nice guest room however faulty furniture is a turn off

Sofitel Singapore Sentosa Resort and Spa was the last Sofitel property that I had not experienced in Singapore. Hence, when my wife suggested that we do a short staycation there, I jumped at the opportunity. Located on a remote part of Sentosa, this Sofitel hotel is a perfect getaway in Singapore as you do not feel like you are in Singapore. The hotel was designed like a resort so you have lush greenery and water features surrounding the property. Stepping into the resort, you will feel tranquil and relaxed. The resort is very beautiful and the design and furniture have the touch of a So Sofitel property. Very nicely balanced. I was very lucky as the Front Office Manager, Ms Sutha Katreddi, gave me an upgrade to a suite. The room is very spacious and very nicely designed. There were ample use of mirrors to make the room brighter and more spacious. The bed is very comfortable with the right amount of firmness to support my back. I love the rocking chair in the living room. Perfect for watching TV. As you walk along the corridors to the lobby, there are many fountains and pools. Some of these pools have cushion along the side that you could sit down and dip your feet to relax. The swimming pool is relatively big and good for swimming laps. Unfortunately this time I do not have the time to swim there but when I am back in April, I will definitely use it. There are a number of restaurants in the hotel but I have only tried the main restaurant for my breakfast. The breakfast spread has a good variety and the food is very delicious. There are fresh fruit juice, gourmet coffee and tea for you to choose from. There are separate Chinese and Indian food sections, as well as the International cuisine in the main dinning hall. If you want to taste all the food, you need to go there at least 2 to 3 times. At this point, I would like to give special mention to Sarah, the Front Desk Executive, for her excellent service and attention to detail. The rest of the staffs are just as great and made my stay in the hotel perfect. I have already reserved my stay in the hotel in April and I look forward to enjoying myself there. See you soon.

We had a very nice time at Sofitel. What we missed was more environmental consideration, for example less use of plastics, shower bottles and so on. We would also have liked for example some kind of training, yoga or water excerise every day not just once a week.

We enjoyed this hotel, the location was perfect and allowed us to access all the facilities we hoped to enjoy on Sentosa.

Very nice room, swimming pool and bathtub But just needs more facilities. It was Insufficient for such a price that I paid.

Overall, this was a well-kept property with a nice guestroom for a one-night stay. Direct beach access was excellent. Helpful shuttle to Resorts World. However, we found ourselves surprisingly disappointed by the service throughout: - We checked about 45 minutes before 3p and were surprised to hear our room was not yet ready. Of course, we were early, and this was okay — we were told we'd receive a call when our room was ready. We sat in the lounge and 3:30p came around without a call — returning to the lobby, we learned that our room had already been ready and our bags were transferred. - We went to LeBar around 9:30p for drinks and small bites on a Saturday night, only to be told that we had missed the last call for food by 3 minutes. Nothing on the website states this (https://www.sofitel-singapore-sentosa.com/dining/lebar/), and our requests to order something were denied at first. Once an "exception" was made, we were gruffly told to order immediately. This is not the experience I'd expect for a hotel of this standard. - Spa and gym are a bit off the property, which is fine, but we were disappointed to learn that access to the spa facilities (not treatments) had an extra cost. Once again, this is disappointing for a hotel of this price and standard.

The hotel facilities and location is great. I had done an internet check in. (it says that I can avoid queue if i do internet check-in) However, it still turns out i have to queue anyway. I arrived at 12pm, was told that I will be called on my phone when the room will be ready before 3pm. I waited til 4pm, and there was no phone call. I have to come back and queue again to get served.