Sofitel Singapore Sentosa Resort & Spa Hotel 5 stars

It’s the hotel ambience from the lobby to the room. Esp at night !

I booked the unforgettable love package for Gazebo dining on 14 Feb through email and was asked to confirm spa timing separately. On the date of check in, staff informed booking reference not given, staff proceeded with check in based on spa confirmation email I received from SOFITEL. After check in while I was in the room, staff called to notify Gazebo dining was not available and counter proposed. The dinner at the Cliff after spa at about 8.30pm ended late till 10.15pm, neighbouring couple's order was overlooked too. The booking reference was sent on 15 Feb after my email reminder. Overall, our experience at SOFITEL is very disappointing.

We enjoyd a lot very nice room we had (Garden Villa) and restaurants in the hotel. However, from time to time the service was on not the level we expected. Especially in the reception and Kwee Zeen restaurant. The best service we got was by the waiters in the pool bar.

This was our second visit to the hotel (our first being in 2012, before it was Sofitel). We were delighted by the ambiance, facilities and especially the welcoming ethos of the staff. Our Prestige Suite was very comfortable, and had all the amenities we hoped for.

It was a valentine's day "Sweetheart Retreat". As it was a working day, we only managed to check in late in the evening. Check in was ok until we started to enquire about our restaurant reservation which apparently had not been made by your staff and almost causing us not to be able to get a seat for our valentine's dinner which comes with the package. Nevertheless the beauty of the ambience especially those lovely peacocks that were roaming freely and the nature surrounding the whole resort was so captivating that we put those unpleasantness behind us. Dinner didn't go too well either. Despite the alert on the coronvirus issue, food was being left unserved for more than 20mins on a serving table behind our table while servers were walking up and down empty handed aimlessly and in an unorganised manner and even exchanging conversation over the unserved food. Thumbs were dipped into plates and bowls while being carried to the patrons' table with little regard whatsoever to hygiene. Yucks! We waited for more than 30mins to be served our appetizer - fresh oyster - which was actually sitting at the serving table for as long as the wait. When finally one of the server decided to place it on our table, both my wife and I were staring at the oyster, wondering if we might get food poisoning from consuming it since it probably has already been exposed to bacteria from the air while sitting at the serving table waiting to reach us - its consumer. Thank God no food poisoning suffered. After the appetizer, we were placed on wait again for as long as we could remember while some others who came in after us got their food served to them. A simple dinner that could have been completed in 1 hr's time, finally took us 2.5 to 3hrs to complete. Hence our plan for a romantic night stroll was totally being flushed down the drain as it was already 10pm and we wanted to get into the room to drop our bags and take a warm shower after being tired out from a day's work and the long wait for our dishes at the dinning table. The most pleasant and welcoming surprise was when we entered into a big, spacious and luxury room. It was so inviting and we instantly fell in love with it, promising that we will make another visit in the future whenever there are such attractive promotions despite the bad experience at the restaurant. We would give a full five star to the accommodation. We were also pleased with was the 1hr spa treatment that came along with the package which we felt was too short lived. We had enjoyed every moment of our stay (except dinner) and would definitely make a come back on another occasion.

Enjoyed our stay overall but there were a few points that could be improved upon to make this property 5+

Great rooms, good gym, wonderful 30m swimmingpool

Fantastic villa, fantastic climate, fantastic service, noisy construction works at the hotel and cloudy pool were the unfortunate inconveniences.

Early-check-in was provided, which was good. Requests for ice among other things were attended to promptly.

We had a short break at Sofitel Sentosa, it was lovely.

My Husband and I were staying at the Sofietel and spent a day in the Spa. We both agreed that the massages we chose were probably the best we have ever had, although a bit pricy. The time we spent around the pool, making use of the mud bath was beautifully relaxing and the meal we had in the restaurant there was very good.

Overall an above than average experience except for a little sign in the room that says "No durian". It would have been largely alright if the sign is consistent throughout your property and that's in English only. I can't help feeling a little racist as it is the only signage throughout the property to be in both English and Chinese. It gives people the impression that only people of Chinese origin will bring in durians. I do hope the management can exercise a little bit of sensitivity.

Hotel was kind to have a cake for my anniversary :) they also did necessary measures for the rising covid cases (sanitizers, temp taking etc) ensuring that guests are safe.

A perfect getaway holiday to escape from hustle bustle in big city. We really enjoy the food; breakfast and dinner are above our expectations. It was our first experience in Sofitel, glad we made the right choice in choosing among other resort stay cation available within Sentosa Island. We definitely will come again.

We booked three nights to relax away from the bustle of Singapore City