Bonjour Mr. T., Thank you for taking the time to share such detailed feedback regarding your recent stay at Sofitel Singapore Sentosa. We are pleased to learn that there were many aspects of your visit that you enjoyed, particularly the comfort of your accommodation, the inviting public spaces, and the distinctive design elements throughout the resort. It is especially heartening to know that our Ambassadors at Concierge, LeBar, and The Cliff contributed positively to your experience. We will gladly share your kind recognition with Versity, Evelyn, and the respective teams. At the same time, we sincerely apologise for the shortcomings that impacted your overall impression of the resort. We regret the inconvenience caused by the air-conditioning concerns, housekeeping inconsistencies, and maintenance issues that detracted from the refined experience expected of the Sofitel brand. We have also taken note of your comments regarding decorative features, cleanliness in certain areas, and the overall condition of the property. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests, and we are actively progressing enhancement works across the resort to elevate both comfort and presentation. We are equally sorry for the confusion surrounding your reservation records. Having correspondence, billing details, and ongoing recognition linked to a cancelled reservation is certainly not the seamless experience we aim to provide, particularly for our valued ALL Platinum members. Please accept our apologies for this oversight, and rest assured that we will review the handling of reservation amendments with our Ambassadors to prevent similar occurrences in the future. We also appreciate your candid observations regarding our dining offerings, breakfast selection, sustainability initiatives, and ALL member benefits. While we are delighted that LeBar left a memorable impression, we acknowledge the opportunity to further showcase more authentic and diverse regional flavours across our dining venues. Thank you once again for your balanced and thoughtful feedback. We truly value your loyalty and hope to have the pleasure of welcoming you back for a more seamless and memorable stay in the future. Warm regards, Vibhuti Chauhan Quality Assurance Executive

Bonjour Mr. J., Thank you for taking the time to share your feedback following your family stay at Sofitel Singapore Sentosa. We are pleased to know that you appreciated the comfort of your room, our cleanliness standards, smooth arrival experience and breakfast offering. It is also encouraging to learn that, as an ALL Gold member, you continue to value the loyalty programme. At the same time, we are sorry to learn that certain aspects of your stay fell short of expectations. Please accept our sincere apologies regarding the bathroom drainage concern and for any inconvenience caused by the bathtub configuration. We have shared your comments with our Engineering team for review, as guest comfort remains a priority. We also regret that our resort facilities and recreational offerings did not meet your expectations and appreciate your candid observations. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We have shared your comments with the relevant Ambassadors as we continually look for ways to improve the experience we provide. We hope to have the opportunity to welcome you and your family back for a more seamless and enjoyable stay in the future. Warm Regards, Vibhuti Chauhan Quality Assurance Executive Sofitel Singapore Sentosa

Bonjour Ms. D., Thank you for taking the time to share your feedback following your recent family stay with us. While we are pleased to know that you had an overall pleasant experience and enjoyed aspects of your visit, particularly your dining experiences at The Cliff, the pool facilities, and the hospitality extended by our Ambassadors, we are concerned to learn that several elements fell short of the refined experience you have come to expect from Sofitel. Please accept our sincere apologies for the disappointment regarding the recognition of your ALL Gold status upon arrival. We understand how important it is for our loyal members to feel valued and acknowledged, and we regret that this was not reflected during your check-in experience. We are also sorry that your expectations regarding a room upgrade, subject to availability, were not met and that the level of engagement from our ambassadors did not leave a lasting impression. In addition, we regret the inconvenience caused by the mobile and Wi-Fi connectivity challenges encountered during your stay, as well as your concerns regarding the value of the accommodation experience. We also appreciate your thoughtful suggestion regarding reusable water bottles to complement our in-room filtered water system. As sustainability remains a key focus for us, feedback such as yours helps us evaluate ways to improve both convenience and comfort for our guests while remaining environmentally conscious. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. Thank you once again for sharing your observations. We hope to have the opportunity to welcome you back to Sofitel Singapore Sentosa and provide a stay that more closely reflects the personalised service and elevated experience synonymous with our brand. Warm regards, Vibhuti Chauhan Quality Assurance Executive Sofitel Singapore Sentosa

Bonjour Ms. C., Thank you for sharing your feedback and for choosing to stay with us again for your family getaway. We are delighted to know that you enjoyed a comfortable stay overall, and that our Ambassadors contributed positively to your experience. It is especially heartening to hear your recognition of Peter, whose attentiveness and personal touch at breakfast left a memorable impression. We will be pleased to share your kind compliments with him. That said, we sincerely apologise for the delay in the availability of your Junior Suite. We understand how frustrating it must have been, particularly as you had informed us of your expected arrival well in advance and this was not the first occasion you experienced a delayed room readiness. While we are pleased that our team was able to extend a dinner credit as a gesture of goodwill, we appreciate that a timely arrival experience is equally important. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests, and we will review our room preparation processes to better manage expectations during busy periods. We also appreciate your suggestions regarding the placement of additional tissue boxes within the suite and have shared this recommendation with the relevant team for consideration. Furthermore, we are concerned by the interaction you witnessed at the reception. The level of professionalism and courtesy described does not reflect the standards of hospitality we expect from our Ambassadors. Please be assured that this feedback has been shared with our Front Office leadership team for review and appropriate follow-up, as every guest deserves to feel respected and welcomed regardless of language preference. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more seamless experience from arrival to departure. Warm regards, Vibhuti Chauhan Quality Assurance Executive Sofitel Singapore Sentosa

Bonjour Ms. A., Thank you for taking the time to share your feedback and for choosing Sofitel Singapore Sentosa for your third pawcation with your Furkid. As a returning guest, we are truly grateful for your continued support, which makes it especially disappointing to learn that your recent experience did not meet your expectations. We sincerely apologise for the disturbance caused by the renovation works during your stay, particularly the noise experienced on the morning of your departure. We understand how important peace and comfort are during a getaway, and we regret the stress and inconvenience this caused for both you and your Furkid. Please allow us to reassure you that room assignments are never determined by whether a guest is travelling with a Furkid. We are sorry that the location of your room led to this perception and that the upgrade offered did not translate into a more enjoyable experience for you. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We have shared your comments with the relevant teams to review our room allocation process and better consider the impact of nearby works when assigning accommodation, particularly for our returning guests. We appreciate your honesty and regret that we fell short of delivering the relaxing retreat you had anticipated. We hope to have the opportunity to welcome you and your Furkid back in the future and provide a stay that better reflects the exceptional experience we aim to offer. Warm regards, Vibhuti Chauhan Quality Assurance Executive Sofitel Singapore Sentosa

Bonjour Mr. S., Thank you for sharing your wonderful feedback following your recent business stay with us. We are delighted to know that your experience was both relaxing and enjoyable, and that our Ambassadors made such a positive impression throughout your visit. It is especially gratifying to learn that the upgrade and welcome refreshments added an extra touch of comfort to your stay. We are also pleased that you found value in your ALL membership benefits and enjoyed every aspect of your experience, from arrival and accommodation to breakfast, connectivity and departure. Your generous ratings and recommendation mean a great deal to our team. We truly appreciate your kind words about our Ambassadors, particularly those who assisted during your arrival and helped make your stay memorable. Recognition such as yours is always encouraging, and we will be sure to share your compliments with the team. We look forward to welcoming you back to Sofitel Singapore Sentosa for another exceptional escape whenever your travels bring you to Singapore again. Warm regards, Vibhuti Chauhan Quality Assurance Executive Sofitel Singapore Sentosa

Bonjour Ms. M., Thank you for taking the time to share your feedback following your family stay with us. We are delighted to know that you felt comfortable, well cared for, and enjoyed an overall positive experience. It is particularly pleasing to learn that our Ambassadors left such a wonderful impression and contributed to making your visit memorable. We also greatly appreciate your comments regarding the condition of the shower tiles and the pool area. While we are pleased that these concerns did not detract significantly from your stay, we understand the importance of maintaining our facilities to the highest standards. Please be assured that your observations have been shared with the relevant teams for review. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. Thank you as well for your loyalty as an ALL Gold member and for your generous recommendation of our resort. We look forward to welcoming you and your family back to Sofitel Singapore Sentosa for another relaxing and enjoyable escape in the near future. Warm regards, Vibhuti Chauhan Quality Assurance Executive Sofitel Singapore Sentosa