Sofitel Singapore Sentosa Resort & Spa Hotel 5 stars

Customer review rating 4.2/5 16,938 reviews

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Sofitel Singapore Sentosa Resort & Spa
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+ 25 Services

Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea view

  • Culinary delights bound to tempt the appetite & tease the palate

  • Multi-award-winning Sofitel SPA with expansive outdoor spa garden

  • Spoil your kids with meals and fun activities with MyKids Package

  • Unwind with an unique beverage experience with MyGlass package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • CHANGI AIRPORTPaying
  • Reception open 24 hours a day
  • Early Check InPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road
Sentosa
099891 singapore
singapore

Tel: +6567088310

Fax: (+65)62750228

Check-in from 15h00

Check out up to 12h00

  • MRT - CIRCLE LINE :  Circle Line CC29 HarbourFront Station

  • MRT - NORTH EAST LINE :  North East Line NE1 HarbourFront Station

  • By plane

    CHANGI AIRPORT At 26km / 16.16 miles

  • By plane

    CHANGI AIRPORT At 26km / 16.16 miles - Shuttle paying

GPS :1.24517, 103.827905

Our accommodation(s)

Our exuberant guestrooms are inspired by Jardin du Luxembourg and have been elegantly infused with natural elements. French eclecticism is complemented by the latest technology and thoughtfully integrated throughout each room.

LUXURY ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

LUXURY FAMILY ROOM, 1 King Bed and 1 Twin Beds

Accessible room
  • Max. number of persons: 6
  • Area: From 72 / 775 sq ft
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

LUXURY GARDEN ROOM, 1 King Size Bed, Garden view

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

LUXURY GARDEN ROOM, 2 Single Beds, Garden view

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

THE CLIFF

Type of cuisine: Italian

Indulge in authentic flavours of Italy paired with a breathtaking sea view and stellar service. The Cliff dishes out an extensive selection of handmade pizzas, pastas and other Italian favourites delicately paired with the finest selection of premium wine

Menu (PDF)

Lunch

12:00 - 05:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KWEE ZEEN

Type of cuisine: International

Exciting, authentic and always fresh. Kwee Zeen tempts and delights with its endless variety, sumptuous offerings and extensive views of the pool and South China Sea. Indulge in pan-Asian specialties, classic French cuisine and an extensive beverage list.

Menu (PDF)

Lunch

07:00 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEBAR

Non contractual photo

This chic bar is a cozy setting for meeting friends, relaxing with a drink and savoring the ambiance. Inspired by colonial-era pavilions, LeBar's airy décor and plush furnishings invite you to linger over coffee and shared plates. At night, live music and

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 323

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Sofitel Singapore Sentosa Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

16,938 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,403 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Overall pleasant stay

Customer review rating 4.0/5

Fen Friends - 03/03/2021 Confirmed reviews ALL

The stay at Sofitel Sentosa is generally good as the Luxury room is spacious and clean. The bed is well done and comfortable for sleep. Will be good if choice of a firmer pillow is provided as the pillows provided are very soft. There is a good personal touch to the room when I saw the TV display personalised welcome message. The toilet is spacious with the separate WC, shower and bathtub. I love the rain shower. appreciate if there is a soap dish for hand soap and the extension cord of the hairdryer can be longer as it is difficult to blow my hair. However, the checking-in is less than desirable as the check-in process is very long and the front desk staff is unsure of the available room upgrading programme for the guest. My reservation confirmation email indicated that the stay includes bed and breakfast but was informed that the breakfast was not included as it was a system error. It was a disappointment for us. The Cliff was fully booked and did not have any tables reserved for walk-in guests, so we had to dine in the room. The Cliff restaurant staff was also unsure about the discount and promotion of the restaurant which reflects poor coordination and hotel knowledge among the Sofitel staffs. The food was delivered quickly as requested. The pizza was delicious which we will definitely order again. Overall, the stay is considered pleasant but great room of improvement for the service standard.

Dear Hui Fen T., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Piotr Kupiec

It’s acceptable

Customer review rating 3.5/5

Mrs E. Couples - 03/03/2021 Confirmed reviews ALL

One of the staff at the reception was rude when we asked if we can do late check out. We are just checking the possibility but the staff was going on and on to say that they have to charge etc etc and if they give late check for everyone then the staff are going to be very busy and hurried to get room ready for next guest. Spare us the details and just give a friendly answer will do!

Dirty, Poor Service

Customer review rating 2.5/5

Anonymous Families - 03/03/2021 Confirmed reviews ALL

Dusty beds left at corridors, Service staff with poor service, check in slow

Oasis within Singapore

Customer review rating 4.0/5

Anonymous Families - 03/03/2021 Confirmed reviews ALL

We were pleasantly surprised being able to relax and rejuvenate during our stay. The resort set up and feeling is top notch. Although the hotel rooms are getting dated we feel that it is well taken care of and felt comfortable and home. Check in queue was long although being silver member and previous online registration. Check out was fast with the option to just drop the card Arriving by car I was not assisted to unload the luggage. Especially with a baby there is heaps of stuff. Luggage was sent to the room without any issues. During check out there was no assistance to move the luggage from the room to the lobby. We called for help but it was not answered. Breakfast - smaller options more customisable would be better than the rather large set portions. The food quality is there and I especially like the Nespresso coffee.

Good, relaxing n enjoyable stay

Customer review rating 4.5/5

Steve Couples - 03/03/2021 Confirmed reviews ALL

Overall everything was very good. We were very relax throughout our short stay and enjoyed every moment of it. Maybe 1 minor point for improvement, if possible, to have more choices for dinner at Kwee Zeen.

Dear Chiang Ling G., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Piotr Kupiec

Great location and surrounding

Customer review rating 4.5/5

Rict Couples - 03/03/2021 Confirmed reviews ALL

Room was clean and spacious. Hotel grounds was big and very laid back. Highly recommended. Worth for the price paid

Dear Hoon Peng T., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It will be great if you can share this positive sentiment online to encourage our ambassadors to further deliver this excellent experience to all our future guests. Share it here : https://www.tripadvisor.com/UserReviewEdit-g294264-d302969-Sofitel_Singapore_Sentosa_Resort_Spa_SG_Clean_Certified-Sentosa_Island.html Yours sincerely, Piotr Kupiec

Slightly underwhelming experience

Customer review rating 2.0/5

W. Friends - 03/03/2021 Confirmed reviews ALL

While I appreciated the gesture of offering a birthday cake (which turned out to be a small slice actually) as a surprise, we had to remind and request for it to be sent to our room 3 times over the short 2D1N stay. Perhaps coordination between the depts could be better so that such things won’t be forgotten, and promises are delivered on time instead of making guests wait for hours.

Nice quiet stay

Customer review rating 3.5/5

Mark Couples - 03/03/2021 Confirmed reviews ALL

Pleasant stay during the weekday which was quiet.

Dear Mark Shih Wei F., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Piotr Kupiec

Comfortable stay, lovely ambience

Customer review rating 4.0/5

Lilian Families - 03/03/2021 Confirmed reviews ALL

We loved the layout of the hotel and the vibes felt like we were truly on a vacation!

Dear Lilian W., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It will be great if you can share this positive sentiment online to encourage our ambassadors to further deliver this excellent experience to all our future guests. Share it here : https://www.tripadvisor.com/UserReviewEdit-g294264-d302969-Sofitel_Singapore_Sentosa_Resort_Spa_SG_Clean_Certified-Sentosa_Island.html Yours sincerely, Piotr Kupiec

Rooms look dated and unhappy with inability to use my Accor membership privileges.

Customer review rating 3.0/5

L. T. L. Families - 03/03/2021 Confirmed reviews ALL

1. Rooms look old and dated. Bathroom has old stains on multiple surfaces. 2. Service is still good overall. This is one of the main reasons why it is our preferred staycation venue. 3. It is not made clear to me that I could not use my Accor membership privileges. This was not made known to me when I book our stay. There is no visible mention of it in my booking confirmation nor on your website. I was hugely disappointed when I was told about it. Your staff at the Cliff who told me about it put it across to me in a manner that seem to say that I was stupid for not knowing. This was the only negative experience of my whole stay with you. All others on your team have been very warm and friendly.

Forgettable

Customer review rating 2.0/5

Anonymous Families - 03/03/2021 Confirmed reviews ALL

Property is good, a bit old but acceptable. Server by the name of Jason from The Clives is horrible, we order 1 main dish and 1 set lunch and he role his eye on us. We have to ask him if there is a problem and he just nothing

Good stay and all the staffs are very accomodating and friendly

Customer review rating 4.0/5

Rowena H. Families - 02/03/2021 Confirmed reviews ALL

Very friendly staffs

Unpleasant Experience

Customer review rating 2.0/5

Carlos Couples - 02/03/2021 Confirmed reviews ALL

Firstly, the bus pick up location for the main island isn't updated entirely on your website. There are pages that state that the pick-up location is at vivo city instead of the new pick-up location opposite Habourfront Centre. Secondly, we were told to request for late checkout on the day we check out. Despite having a valid reason of only being able to secure the pool slot at 11 am and having to check out at 12pm, the staff on duty on 21 Feb 2021 (AM) still insist that we check out at 12pm. This seems like a very inflexible system at your end. Thirdly, while we were having breakfast, there were houseflies hovering around us. When we inform one of your staff and request for a change of table, your staff told us that he cannot do so until all our orders have arrived. I understand that point but no effort was done to try to find an alternative solution or any follow-up action when all our orders arrived. Hence, we were practically chasing the houseflies away constantly during our breakfast which is a very unpleasant experience. Fourthly, the check-in and check-out processes are considerably slow and the guest have to wait for like more than 20 min even though there were only a few guest (less than 3) at the queue waiting in line for their turn. I believe the check-in process can be expedited or at least provide more seating while we wait for our turn. Despite all the unpleasant experiences mentioned above, I really like how spacious the room is and the deco of the washroom as well as the pool.

Another great stay!

Customer review rating 5.0/5

Pat W. Couples - 02/03/2021 Confirmed reviews ALL

Wonderful room, dinner, breakfast, and massage package.

Dear Patrick Henry W., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Piotr Kupiec

Great Stay!

Customer review rating 5.0/5

Joel Friends - 02/03/2021 Confirmed reviews ALL

As usual, Sofitel Sentosa made my stay an extremely pleasant one with a complimentary room upgrade. The food quality at Cliff had improved greatly from my last visit a few months back and Natalya provided excellent recommendations and service!

Great retreat

Customer review rating 5.0/5

Daryl Y. Solo - 02/03/2021 Confirmed reviews ALL

Had an enjoyable time at Sofitel Sentosa. It felt like being in another country. Especially during this pandemic.

Dear Daryl Y., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Piotr Kupiec

Does not feel like a 5 star hotel

Customer review rating 3.0/5

Han Couples - 02/03/2021 Confirmed reviews ALL

Room is old and had ants and spider. Does not feel like a 5 star hotel at all. Meals were not up to standard. Shower water temperature fluctuates from hot to cold back to hot.

Great stay, nice and relaxing

Customer review rating 5.0/5

Anonymous Couples - 02/03/2021 Confirmed reviews ALL

Great weekend away as a staycation! Great service and lovely space, felt very relaxed.

Dear Sarah Y., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Piotr Kupiec

Pleasant environment

Customer review rating 3.0/5

Siti Couples - 02/03/2021 Confirmed reviews ALL

It was a rather pleasant stay. The waiting time however is long. During check in I was waiting at the counter for 20 mins as the person checking me in told me to wait while she get the room key cards. During breakfast also we waiting about 20 mins to get someone to attend to us for our breakfast order. Other than that the experience was pleasant. The staff were friendly and polite. The environment was very relaxing, it feels like we were away from the husle and bussle of city life.

Dear Siti Farhana N., Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Piotr Kupiec

Good stay with clean rooms

Customer review rating 3.5/5

Anonymous Couples - 02/03/2021 Confirmed reviews ALL

Generally good but servings for breakfast was too small and made email enquiries to the hotel prior to stay but nil replies.

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