Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 3,474 reviews

Sofitel Singapore Sentosa Resort & Spa - Image 1
Sofitel Singapore Sentosa Resort & Spa - Image 2
Sofitel Singapore Sentosa Resort & Spa - Image 3
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Description

Hotel extras

  • Tranquil sanctuary amidst lush greenery and a panoramic sea view

  • Culinary delights bound to tempt the appetite and tease the palate

Our accommodation(s)

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Room 1

Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  3,474 reviews

TripAdvisor Rating  4.5/5  6,883 reviews

Good stay.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Bonjour Mr. L., Thank you for sharing your experience with us. It is wonderful to know that the serene surroundings and warm hospitality from our Ambassadors contributed to a memorable stay for you and your family. Your kind words serve as great encouragement to our team, and we are delighted that every aspect of your visit—from arrival to departure—met your expectations. As a valued Accor Live Limitless member, your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We look forward to welcoming you back to our resort for another relaxing retreat. Should you need any assistance in planning your next visit, please do not hesitate to reach out. Warm regards, Daren Tan Rooms Division Manager

Exceptional Good Stay and Service

Customer review rating 5.0/5

Madeline Families - Confirmed reviews ALL

Good Stay well located

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Bonjour Mr. n., Thank you for sharing your experience with us. We are delighted that you enjoyed our ambience, culinary offerings, and convenient location near Sentosa’s key attractions. It is also wonderful to know that our Ambassadors contributed to a pleasant stay. We appreciate you highlighting the air conditioning issue, and we apologise for any inconvenience caused. Please be assured that our team is looking into this to ensure a seamless experience for all guests. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We look forward to welcoming you back for another memorable stay. Warm regards, Daren Tan Rooms Division Manager

Check in delays

TripAdvisor rating 1.0/5

Nehamit Families - TripAdvisor review

Bonjour Nehamit, Thank you for taking the time to share your experience with us. We sincerely regret the delay during your check-in and any frustration it may have caused. Please be assured that our Ambassadors strive to accommodate every guest seamlessly, and we truly appreciate your patience while we worked to resolve the matter. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We are pleased that the situation has been addressed and hope the rest of your stay has been enjoyable. Should you require any further assistance, please do not hesitate to reach out to our team. Warm regards, Daren Tan Rooms Division Manager

Sofitel hotel falls short of being a luxury hotel

TripAdvisor rating 2.0/5

Excursion45109667925 Families - TripAdvisor review

Bonjour Excursion45109667925, Thank you for taking the time to share your experience. We are truly sorry that your stay did not meet expectations and regret the disappointments you encountered. Ensuring a seamless and luxurious experience is at the core of what we do, and it is disheartening to learn that we fell short during your visit. Your concerns regarding the accommodation, air conditioning, and guest service have been carefully noted. Comfort and attentiveness are fundamental to our service, and we sincerely apologise for any inconvenience caused. The issues raised have been shared with our teams for immediate review, and we will be addressing them to ensure a higher standard of hospitality. We understand your sentiments and regret that this experience has impacted your perception of Sofitel. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. Should you consider returning in the future, we would love the opportunity to restore your confidence in us. Warm regards, Daren Tan Rooms Division Manager

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Other web-users rate our hotel

  • 842 reviews 8.5/10 Location
  • 2,039 reviews 7/10 Room
  • 2,759 reviews 7.8/10 Service
  • 28 reviews 5.5/10 WiFi
  • 1,047 reviews 7.6/10 Food
  • 949 reviews 7.5/10 Vibe
  • 566 reviews 6.6/10 Cleanliness
  • 521 reviews 5.9/10 Value

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