Sofitel Singapore Sentosa Resort & Spa Hotel 5 stars

The staycation was a short but pleasant experience, which came with all meals provided as part of the package. The hotel was adorned with aesthetically pleasing furnishings, and gave a sense of tranquil and peacefulness during our stay. The staff were all very friendly and professional; Sarah from the Front Desk was very engaging and gave us a very warm welcome and fantastic first experience to Sofitel Sentosa. I would definitely recommend others to stay at this establishment.

The hotel feel luxurious yet comfortable and welcoming. We had a fantastic time.

Check in was a breeze , much better than what I expected ! Place was clean ! And staff is v responsive . Thumbs up :)

I found the overall experience a pleasure from check in to the check out phase. Hospitality was good and the staff were very friendly and helpful. My parents and I enjoyed the one night stay at the Prestige Suite and the complementary spa outdoor facility access. We would surely love to come back next year!

Nice hotel with good service.

Sofitel is a very pleasant place to stay and all their staff including the restaurant staff are very friendly, helpful and polite.

Stay at hotel was ok. Room was comfortable. Check in and out was very slow unfortunately.

Our stay was made memorable with us chosen as Guests of the day! The perks were awesome especially 50% off food and beverages from one of the main restaurant.

A little disappointed with the room, as we entered the room it has a smell which we do not know where it came from. We cant sit outside in the balcony as it is facing the carpark, no view!

The stay had a lot of promise but ultimately, poor management and poorly trained (or poor attitude) staff led to the stay falling flat. Breakfast service was terrible, lack of staff attending to anyone, orders got mixed up, and staff hospitality was lacking. Server pretty much just dump your food on your table similar to a fast food dining establishment. There was some service recovery from Glenn which was well appreciated but the general staff need a lot of training for an establishment like Sofitel. The positives was the better than average breakfast and also it was open till 11am which helps, given the limited seating capacity during COVID. Service at the lobby was horrendous with poor staff attitude. The supposed “manager”, Sarah, was more interested in hanging out with the team at the entrance lobby and gossiping. I had walked by without her greeting and continuing her chat in front of me until I greeted the group she was in. I also noted she was complaining about guests within earshot. This was not the first time and I think highly unacceptable in hospitality. In another instance, she chose to sit at the driveway entrance again while sending a young intern to correspond back and forth with me on my enquiry. I sat at the priority member desk (where we are members of) and I understood was her desk to manage. No one attended to us for some time despite approaching Sarah who actually brushed me off and told us to queue at the check in queue. Instead of attending to our query, she stood within eyesight outside of the priority desk area and busied herself asking guests at the lobby how they are instead. A helpful intern tried to answer our query but not only did we not get our query answered, Sarah continued staying out in the lobby and sent the intern into the priority desk corresponding with us ineffectively. If she was indisposed, she could have come over, told us she is unable to attend to us and the intern will help take down our response rather than having her send in her intern like a messenger bird while she stands outside in the lobby “hanging out” with the entrance staff. Just very bad service and hospitality. Also the young intern tried her best but ultimately gave a lot of wrong information trying to guess answers to my questions. While she shouldn’t have guessed if she didn’t know, Given her inexperience, I’d put this down to lousy staff training. At least she was earnest in resolving a guests’ needs and where I can’t say the same for the team. Finally, I understand housekeeping is being prompt with cleaning the rooms but as I was on holiday and I chose to stay in late, often they missed their “timing” to clean my room. This would be followed up with phone calls demanding me to give them a time for them to clean my room, which is weird as I imagined that I would be able to stay in and leave at my own free will without having to report to them my timetable. Perhaps a gentler reminder and the way this was handled would have given us a better experience. The rooms were clean but general maintenance does seem to be needed. A plug cover fell out and I noticed a food stain on the handle of the curtain handle. Seems like a previous guest was closing the curtain with dirty hands and it’s still there.

Overall pleasant experience, but there were small hiccups. I celebrated both my wife’s and daughter’s birthdays. There was initially a mixed up with the rooms - I was given the Luxury room facing the carpark instead of the Luxury Garden room which I booked. This was only noticed and made aware by me. The pool booking also didn’t register the slots that I chose and I had to show the email proof. The stay and good was otherwise good. But the coordination and information handling can be improved.

We were there on my actual birthday to celebrate the occasion after hearing how amazing Sofitel Sentosa is. Was all excited for the staycation but ended up feeling pretty upset. :( There are no major complaints about the room. Nice bed, full amenities provided and the room was clean and pretty well maintained. Love the bath tub too. I would say we really enjoyed the room. You also see beautiful peacocks and peahens around the resort, which is a lovely sight! It was a weekday. Service upon check in was fine. Waited for quite a while but that’s not a big issue. However, my huge disappointment came from The Cliff! Your crew who’s seating guests could have been more helpful. We had a reservation at 2pm, went at 1.45pm but were told the outlet’s full and to come back at 2.15pm. Fine, we went back at 2.15pm but was upset to hear from the same crew that the restaurant’s still full! We needed to wait and only outdoor seating was going to be available. We waited abit longer to get a seat and guess what? On a scorching hot afternoon at 2.30pm, she assigned us a seat directly under the sun when there were seats under shade! Hence, we requested to be seated under the shade. We had a reservation and we waited long enough. That was not the end. Our appetizers were served after 3pm and the mains took another 15-20 minutes. Our drinks were only served at the end of our meal. We checked with a couple of crews on duty but only one of them came back with updates but still, no apology. Ugh, that’s frustrating for a birthday lunch! Took up so much of our time that we had to give up our afternoon stroll! What added on to the disappointment was to be asked if we could do dinner at 6.30pm if we want indoor seats! Ouch! I just finished lunch at 4-ish in the afternoon and your same crew who sat us down suggested us to eat dinner at 6.30pm! My original reservation was at 7pm and I felt like we had to stuff ourselves with food, not a good feeling definitely! Dinner was slightly better but we still had to wait another 30 minutes for our food to be served. Additional feedback about the pool. Really crowded at 5pm and your staff who’s allowing people in, didn’t properly check if we had a reservation before allowing us to enter. They merely asked for our room number when I actually made the reservation on your official website without the room number of course. I wouldn’t want to assume but seems so that they just allow anyone who claimed to have reservations to enter. Also, I read some reviews about the phone line? It’s true that we had to wait for countless rings before someone picks up the call or to no avail if you need to request for something. It’s a shame! Such a lovely hotel but the management would really need to train the staff better to offer better service recovery and how to be tactful when speaking to guests. I didn’t kick up a big fuss at the hotel, but am still feeling sour over this. Thankfully we still had a nice room to enjoy but honestly, my birthday lunch and dinner experiences were ruined.

This was an wedding anniversary staycation, we had our wedding at this hotel 8 years back. On initial checking in at 2.30pm was pleasantly surprised to find that we would receiving a cake as a surprise for my wife. Alas,it went downhill from there. We only received our room key at 3.45pm! Also, there was no cake sent to the room for our 3 day stay! Promise unfulfilled. So what a let down. To cap it off, our toilet flush was faulty on the 1st night. Breakfast food standard was also pretty mediocre to bad.

Feel comfortable and peaceful to stay. Very interesting to see different type of bird surrounded.

The hotel was fabulous, staff were great except in the Cliff Restaurant - the food was fabulous but the experience was spoiled by truly terrible and inexperienced staff