Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 5,636 reviews

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ALLSAFE approved hotel

Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea view

  • Culinary delights bound to tempt the appetite & tease the palate

  • Multi-award-winning Sofitel SPA with expansive outdoor spa garden

  • Spoil your kids with meals and fun activities with MyKids Package

  • Unwind with an unique beverage experience with MyGlass package

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa

GPS:1.24517, 103.827905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  5,636 reviews

TripAdvisor Rating  4.5/5  6,175 reviews

Certificate of excellence 2023

Amazing service!

TripAdvisor rating 5.0/5

Erica E TripAdvisor review

Great location, comfortable beds, gluten free options at all venues. Excellent service by staff, particularly Kamal and Peter and the head chef at The Cliffs who prepared the most delicious gluten free meal. The pool staff are very attentive with towels and drinks. Amazing resort, will definitely come back!!

A pleasant stay

TripAdvisor rating 5.0/5

seandiss TripAdvisor review

Had an opportunity to stay over during the F1 weekend. Check in took a bit more time due to the crowd but was well managed. Room was great with standard amenities provided. Breakfast at kwee zeen restaurant was awesome! Attended to by Farah and Janet from the start. Thank you for the warm hospitality! Despite a busy morning, they don't forget to check in on the guests who are seated, myself included.

Sofitel, one of the best hotels, no matter which city I go.

TripAdvisor rating 5.0/5

851adhama TripAdvisor review

I been to Sofitel in 3 different countries so far, and their service is absolutely impeccable. I love everything about sofitel. Rooms are nice, comfy and cozy. Stuff is always polite and welcoming. Breakfasts are the best quality with full of choice. Big thanx to Farah who served me at the breakfast and all the other stuff in the kitchen.

Great place! Wonderful service from staff!

TripAdvisor rating 5.0/5

DayTrip05903727455 TripAdvisor review

Place was very serene. Room was spacious and nicely decorated. Lots of amenities, enjoyed the 24/7 Fish SPA & the steam bath. The staff at the swimming pool Marcus & Eidil were wonderful we had a great chat, let me know the heritage of the resort and the upcoming 2nd Raffles Hotel which is on going construction ATM. Marcus took the initiative to help me and my family took plenty of group photos from different angles and poses, lastly he surprised us with 3 free printed photos. Fabulous service! Definitely will visit again.

Nice break from city life

Customer review rating 3.5/5

Elin Families - Confirmed reviews ALL

The resort is beautiful with a relaxing ambiance and the rooms are clean and well appointed. The Cliff and Le Bar especially, have good food and ambiance. I’ve been here several times before, and I was disappointed to see that the service still is as poor as ever… -if not worse. I’m glad I arrived with low expectations and the ability to laugh most of it off, but it’s such a shame. Examples include: Trying to over-charge me for the stay, both upon check-in, and again upon check-out (which took a really long time to sort out both times…) Fumigating the lobby(!) without closing the doors to the reception (felt like throwing up during check-in). Not giving room upgrade for gold member until I complained about construction noise, then suddenly a jr suite was available. “Late check-out” is max 1 hr. Evening turn-down service only on first evening, but not on the remaining evenings. Restaurant staff are well-meaning, but pretty clueless, and service was sometimes very slow. My son lost a couple of items, one in a restaurant because the staff admitted to having seated a new family at our table without keeping my son’s toy for us (I guess the new family thought it was a freebie) and one at the pool because the staff had hung his goggles on the “free-for-all rack” instead of the lost&found. Everything mentioned are small annoyances, but added up, they unfortunately tell a story of a resort that could easily be so much better with better staff training and policies.

Dear Elin Arverud S., Firstly, I would like to thank you for taking time amidst your busy schedule, sharing your constructive and valuable feedback and observations via Accor's 'Voice of Guest' post-stay feedback. Please allow me to extend our most sincere apologies, for the regrettable state of your stay with us. You have correctly pointed out the inadequacies of our service and areas that need immediate attention, for which I take full responsibility. Please rest assured that immediate measures and remedial training will be conducted to the concerned team members. Counselling will also be conducted to those individuals, regarding customer service. We fully understand that these experiences may have given you a less-than-good impression of our resort and its services. May I kindly request you to contact me directly prior to your next visit, as I would like to personally look after you and your loved ones, including organizing the necessary early check-ins and late check-outs; besides offering you an upgrade to one of our suites, should our occupancy permits. And to ensure that your guest experience journey with us will be fully taken care off. I would like to offer my personal service to assist you for all the arrangement required by contact me directly for your future stay with us. Once again, thank you so much for your support. My team and I look forward to welcoming you and your loved ones in the not too distant future, meanwhile we wish you a lovely day ahead! Warmest regards, Matthew Leesbourne Director of Quality Assurance

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Other web-users rate our hotel

  • 931 reviews 8.4/10 Location
  • 2,769 reviews 5.9/10 Room
  • 3,308 reviews 6.6/10 Service
  • 49 reviews 4.9/10 WiFi
  • 1,280 reviews 6.9/10 Food
  • 1,159 reviews 6.9/10 Vibe
  • 950 reviews 4.5/10 Cleanliness
  • 708 reviews 7.7/10 Breakfast

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