Sofitel Singapore Sentosa Resort & Spa Hotel 5 stars

Customer review rating 4.2/5 17,562 reviews

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Sofitel Singapore Sentosa Resort & Spa
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+ 25 Services

Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea view

  • Culinary delights bound to tempt the appetite & tease the palate

  • Multi-award-winning Sofitel SPA with expansive outdoor spa garden

  • Spoil your kids with meals and fun activities with MyKids Package

  • Unwind with an unique beverage experience with MyGlass package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • CHANGI AIRPORTPaying
  • Reception open 24 hours a day
  • Early Check InPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road
Sentosa
099891 singapore
singapore

Tel: +6567088310

Fax: (+65)62750228

Check-in from 15h00

Check out up to 12h00

  • MRT - CIRCLE LINE :  Circle Line CC29 HarbourFront Station

  • MRT - NORTH EAST LINE :  North East Line NE1 HarbourFront Station

  • By plane

    CHANGI AIRPORT At 26km / 16.16 miles

  • By plane

    CHANGI AIRPORT At 26km / 16.16 miles - Shuttle paying

GPS :1.24517, 103.827905

Our accommodation(s)

Our exuberant guestrooms are inspired by Jardin du Luxembourg and have been elegantly infused with natural elements. French eclecticism is complemented by the latest technology and thoughtfully integrated throughout each room.

LUXURY ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Garden View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Garden View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities

LUXURY FAMILY ROOM, 1 King Bed and 1 Twin Beds

Accessible room
  • Max. number of persons: 6
  • Area: From 72 / 775 sq ft
  • Views: Garden View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

LUXURY GARDEN ROOM, 1 King Size Bed, Garden view

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Garden View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

LUXURY GARDEN ROOM, 2 Single Beds, Garden view

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Garden View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

THE CLIFF

Type of cuisine: Italian

Indulge in authentic flavours of Italy paired with a breathtaking sea view and stellar service. The Cliff dishes out an extensive selection of handmade pizzas, pastas and other Italian favourites delicately paired with the finest selection of premium wine

Menu (PDF)

Lunch

12:00 - 05:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KWEE ZEEN

Type of cuisine: International

Exciting, authentic and always fresh. Kwee Zeen tempts and delights with its endless variety, sumptuous offerings and extensive views of the pool and South China Sea. Indulge in pan-Asian specialties, classic French cuisine and an extensive beverage list.

Menu (PDF)

Lunch

07:00 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEBAR

Non contractual photo

This chic bar is a cozy setting for meeting friends, relaxing with a drink and savoring the ambiance. Inspired by colonial-era pavilions, LeBar's airy décor and plush furnishings invite you to linger over coffee and shared plates. At night, live music and

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 323

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Sofitel Singapore Sentosa Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

17,562 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,491 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.0/5

Xiaopingoh Couples - 15/04/2021 Confirmed reviews ALL

Only aircon not very cold.

Acceptable, excellent in parts, let down by service, the rooms and the pool condition

Customer review rating 4.0/5

Jamie M. Families - 15/04/2021 Confirmed reviews ALL

It was absolutely fine and excellent value for money. But it was severely let down by the pool quality - old and tired and the condition of the rooms - old and tired. Food was first class. Less breakfast which was a disaster. Most service ok - but some woeful.

Enjoyable stay

Customer review rating 5.0/5

Anonymous Friends - 15/04/2021 Confirmed reviews ALL

Had a wonderful stay with friends. Love the resort like ambience.

Below expectations

TripAdvisor rating 2.0/5

daniallim2021 15/04/2021 TripAdvisor review

The room (176) I was allocated looks run down and seems it has not been occupied for quite sometime. Cabinets door were dusty, Airborne dust can be seen against the room lights, bathroom floor was dirty with stains and the bed side lamp was flickering when turn on. It is not a very pleasant experience for my family and myself, and we don't think we will come back again.

Very convenient and good facilities

Customer review rating 5.0/5

Pieta Families - 14/04/2021 Confirmed reviews ALL

Love the accommodation, facilities, and the pool of sofitel sentosa..i will definitely come back again..

Good Stay

Customer review rating 3.5/5

Ee Families - 14/04/2021 Confirmed reviews ALL

Overall a very pleasant experience, except the pool water smell and taste weird - it is not the normal chlorine smell. The pool recommended to refurbish.

Bad Spa Customer service

Customer review rating 3.5/5

Dian H. Couples - 14/04/2021 Confirmed reviews ALL

We were overall happy with the meals, the environment and the room during our stay but if there was one thing I had feedback on it is the horrible service prior to arrival when I was trying to book for a Spa service for my husband and I. I had called the Spa multiple times but they were always unanswered. When I finally got hold of them, they said they didn't have any times available on my day of stay until I pressed on. Then they offered split times which were really inconvenient as we had to also check in. So I tried calling back to try and ask for a change, again could not get a hold. Had to call reception to get them to help. Then someone finally called back saying we had a booking for a couple at 6.30. Fast forward to the day of, the spa called and asked if I was aware I had an appointment at 2.30? So the whole process with the spa was inconvenient, confusing, unpleasant and honestly quite a turn off. We also feedback to front desk but they didn't have any sort of recovery for us. They basically did nothing to make up for it. I wonder if our feedback was even passed on. Keeping in mind it was supposed to be a nice 5 star hotel birthday treat for both of us but it turned out to be quite disappointing and so challenging even before we arrived.

Customer review rating 4.5/5

Martin T. Couples - 14/04/2021 Confirmed reviews ALL

Really great and friendly and helpful staff. Ryan was excellent and a credit to your organisation.

Customer Service Response To Reservation Queries Was Very Slow

Customer review rating 2.0/5

Winnie L. Couples - 14/04/2021 Confirmed reviews ALL

Prior to the trip, I wrote in on 24 Mar 2021 to make some enquiries on booking the facilities after receiving a confirmation email on 8 Mar. Following the non-response, I resent the enquiry email again on 2 and 5 April respectively but still did not get a reply to my queries. I then went onto the hotel's website on 5 April to leave my contact details, following which a reply was made by a reservations representative on 7 April. By then, it was already pretty close to my booking date on 11 Apr. Finally on 8 Apr, I received a Pre-Arrival Registration link to book the facilities but to my surprise, I was unable to get any slots for the pool on 11 April itself - the only available slot was 12 Apr, 1pm (after my checkout hours). I felt that such emails should have sent out in advance especially since slots are very limited given the current situation. Fortunately, the concierge was able to assist to move the pool slot forward upon check-in or it would have been a very unpleasant experience.

Comfortable Stay

Customer review rating 3.5/5

Jeannie Couples - 14/04/2021 Confirmed reviews ALL

Stay was comfortable and quiet. The check-in took longer than expected but the staff that was attending to me was very detailed in addressing my questions. The location of the hotel is quite secluded. It would be great if there are activities within the hotel for guests. For guests who wish to explore the island, it would be great if there was shuttle bus that pick up and drop off the guest at popular destination such as Resort World and beaches rather than just shuttle between Vivo and the Hotel.

needs refurbishment

Customer review rating 2.0/5

Hy Couples - 14/04/2021 Confirmed reviews ALL

thank you for having us. service and dinner were great. but the room and facilities might need a bit of refurbishment. there was a strong, musty smell in our room. TV USB port was inaccessible. there were tiny white bugs crawling on the wood panels beside the bed. bed was also too soft.

Had a very good time

Customer review rating 5.0/5

Peter W. Couples - 13/04/2021 Confirmed reviews ALL

The location is very nicely done. Very clean and overall goods service. The pool area is very relaxing. Breakfast is good but due to the covid measures not buffet style.

Stay met my expectations

Customer review rating 4.5/5

Ada Friends - 13/04/2021 Confirmed reviews ALL

Love the breakfast spread. Hotel made me feel like I’m overseas in this pandemic. Clean room and toilet.

Great stay, great staff - not so great booking experience.

Customer review rating 4.0/5

Carin Friends - 13/04/2021 Confirmed reviews ALL

The stay was perfect - from the breakfast to the rooms, the facilities. Couldn't be happier. Booking experience was unsatisfactory. Had been asked to indicate booking timing - which I did for a morning slot. 1 day prior to the check in I was told it was an afternoon slot. Am ok to book in anytime but would have been nice if there was a heads up. I had to call up the hotel to confirm, message Expedia etc. Was not pleasant and had to replan my day around the sudden change. Staff was nice in explaining so I appreciate it.

Good stay

Customer review rating 4.5/5

Anonymous Families - 13/04/2021 Confirmed reviews ALL

Great

Nice hotel an rooms, however room was less than ideal in terms of cleanliness.

Customer review rating 2.5/5

Anonymous Couples - 13/04/2021 Confirmed reviews ALL

Light bulbs were not functional, bath tub had stain that looked like dried blood. Cups were dirty and appeared unwashed. Despite the aircon being turned on and all windows closed, we had so many insects flying around the room the whole night.

Disappointing stay

Customer review rating 1.0/5

Mark Couples - 13/04/2021 Confirmed reviews ALL

My experience was marred by the level of service (or rather the lack thereof). I was given contradictory information by the service staff. Having stayed at Sofitel Sentosa on previous occasions, I am appalled. Or perhaps given the level of expectation I had having recently stayed at Sofitel City Centre, I was spoiled. Having done an online check in, I did not expect to have to wait at the front desk. Nor were the standards applied consistently, my wife was informed that she had to leave the check in counter at the start whereas other counters did not insist on the same for the other couples checking in. My request for firm pillows at my check in was not met. Also, received contradictory information on my request for a late check out and my enquiry regarding breakfast. It just went downhill from my check in experience thereon.

Family Retreat

TripAdvisor rating 5.0/5

yudi810 06/04/2021 TripAdvisor review

It's short getaway during Easter break. Great services by the hotel from check in until check out. This is our second time staying in this hotel and we still would love to come again. The shuttle bus is punctual. The access to the beach is good. Happy that they move the kids club to the main building.

Good staycation

TripAdvisor rating 4.0/5

Jepts 02/04/2021 TripAdvisor review

It was our 3rd 3D2N staycay at Sofitel Sentosa, this time with my 3rd son, his wife & baby. Understand hotel was full house. Yet staff were quick to respond to pur requests. Kudos to staff. American breakfast were acceptable. Indian dinner at Kwee Zeen not so good.

Pleasant 3D2N Staycation

TripAdvisor rating 4.0/5

cgmxtravels 29/03/2021 TripAdvisor review

We booked a 3D2N staycation in March to celebrate my husband’s birthday in the premium family suite. Overall, it was a pleasant experience. Checking in and out was smooth; hotel room was clean and spacious; and the bed was really comfortable! We enjoyed the quiet environment within the hotel and its convenient location. We were also selected as the “Guest of The Day” with perks and that was a great surprise! If you drive, there’s a carpark within close proximity. If you don’t drive, you can take the tram from behind the hotel to head to the beaches and the tram station, as well as very regular shuttle buses. We felt the breakfast service and quality of food could be improved though. Also, it will be really nice if the hotel could accommodate a later check out timing during off peak periods.

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