Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 3,705 reviews

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Description

Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea views

  • Culinary delights bound to tempt the appetite and tease the palate

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  3,705 reviews

TripAdvisor Rating  4.5/5  6,862 reviews

Certificate of excellence 2023

Wonderful staff.

TripAdvisor rating 5.0/5

Chris M Families - TripAdvisor review

We have just had 5 wonderful days at this characterful and comfortable hotel. The pool and amenities were great. We stayed on a full board basis and the dinner choice was superb, tried something different every evening and nothing disappointed. I think the stand out feature of the hotel was the staff always going out of their way to make your stay more pleasant, special mention to Peter, Michael and Alson. Would not hesitate to return.

Sofitel so good

TripAdvisor rating 5.0/5

sareoz TripAdvisor review

What an unexpected treat. The Sofitel Sentosa met our every need and, with a brilliant shuttle service, allowed us to max our time and dollars in the city state. Both gym and pool were great. Special thanks to Shariff and the Sofitel concierge team, going above and beyond to ensure you felt one of the family for the duration of your stay.

Bonjour Sareoz, Thank you for sharing your delightful feedback about your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are so delighted to hear that you had a great time and that our resort met all your expectations. It’s wonderful to know that you enjoyed the convenience of our shuttle service, as well as the gym and pool facilities. Your kind recognition of Shariff and our concierge Ambassadors is especially appreciated. We are truly fortunate to have a team committed to making our guests feel warmly welcomed and cared for, and your thoughtful mention of their efforts will be shared with them. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We hope to have the pleasure of welcoming you back to Sofitel Sentosa for another exceptional getaway in the future. Warm regards, Jayden Choo Assistant Front Office Manager

Customer review rating 2.5/5

Ann Couples - Confirmed reviews ALL

Not very welcoming. Its all like transactional. Old hotel needs improvement.

Bonjour Ms G., Thank you for taking the time to share your feedback with us. We sincerely apologise that your stay did not meet your expectations, and we regret that you felt the experience was not as welcoming as it should have been. Providing a warm and personalised experience is a priority for us, and we are sorry that you did not feel this during your visit. We also appreciate your comments regarding the need for improvements in the hotel’s facilities. We are committed to enhancing the comfort and overall experience for all our guests and will take your suggestions into consideration for future upgrades. Your feedback is invaluable to us as we continually strive to refine our services and offerings. We truly hope to have the opportunity to welcome you back and offer you a more memorable stay. Warm regards, Jayden Choo Assistant Front Office Manager

Toilet

Customer review rating 4.0/5

Penny Couples - Confirmed reviews ALL

Overall the room was great except for our room the overhead rain shower was not working . But the bed was great and room was quiet and nice to sleep in.

Bonjour Ms S., Thank you for taking the time to share your experience following your stay at Sofitel Singapore Sentosa Resort & Spa. It is a pleasure to know that you found the bed comfortable and appreciated the tranquility of your room, providing a restful retreat. We are, however, sorry to hear about the issue with the rain shower. Please accept our apologies for this inconvenience. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. Rest assured, we have shared this with our maintenance team to ensure the necessary repairs are made promptly. Additionally, we appreciate your suggestion regarding the bidet spray, and this will be reviewed for future enhancements. Thank you for choosing to stay with us and for your kind words about our dining venues, The Cliff and Kwee Zeen. We look forward to welcoming you back in the near future for an even more seamless experience. Warm regards, Jayden Choo Assistant Front Office Manager

overall

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The room was clean, the hotel facility was great, the staff's attitude was also great.

Bonjour Ms U., Thank you for your kind words and for taking the time to share your experience at Sofitel Singapore Sentosa Resort & Spa. It is heartening to learn that you appreciated the cleanliness of your room, the quality of our facilities, and the warm hospitality of our Ambassadors. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. It brings us great joy to know that your visit was seamless and enjoyable, from your arrival to your dining experiences. We hope to have the opportunity to welcome you back in the future, whether for business or leisure, and to provide you with another memorable stay. Warm regards, Jayden Choo Assistant Front Office Manager

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Other web-users rate our hotel

  • 795 reviews 8.6/10 Location
  • 1,990 reviews 7.3/10 Room
  • 2,646 reviews 7.9/10 Service
  • 28 reviews 6.4/10 WiFi
  • 986 reviews 7.2/10 Food
  • 910 reviews 7.8/10 Vibe
  • 572 reviews 6.7/10 Cleanliness
  • 495 reviews 6/10 Value

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