Sofitel Singapore Sentosa Resort & Spa Hotel 5 stars

My partner and I stayed in Sofitel this weekend. The whole experience was fantastic as we felt like being transported to an island resort. We had taken the spa package and the massage was the best I have received in Singapore. Staff was extremely friendly and helpful and the several inquisitive peacocks kept us amused at all times.

Fantastic service by staff and makes one feels at home. Great that they honor LeClub Gold benefits but rooms were slightly worn out and pillow case was dirty upon checking in. In-room dining was great but could had been better as one of the meal (sandwich) was badly burnt.

I love the peaceful environment

Overall a satisfactory staycation and the hotel has take all hygiene precautions. Location was ideal to us as it is away from mainland Singapore. Food-wise was just ok. Dinner was good at the Cliff but breakfast selection is not extensive. A very small point, I had the Malaysian breakfast which was nasi lemak and my company and I were surprised there was no egg in the nasi lemak set it is standard in south east Asia to have egg for our nasi lemak. Just an interesting observation

the stay was overall pleasant. the staff are very accomodating though the waiting area was abit hot. would like to suggest atleast cater for an AC room where guest can stay whenever they arrive earlier

Ambiance was very nice and relaxing, hotel rooms and facilities were well furnish and customer service was good. Breakfast can be better.

Check in was smooth, upon check in found ants crawling around in the room and even an ant trail. Had to wait a good 30mins before help was sent to our room to solve the ant problem. A good hour in total was wasted on the ant issue. Requested for ice, another 30mins wait. Other than that, room was spacious but interior is rather dated and tired. Late checkout request of an hour was also denied.

Have to highlight that the pool water wasn't clean and the main doors at the unit i stayed was spoilt. Sadly as a Muslim Singaporean, there wasn't any halal cafes and restaurants around and we have to always dine out during our 3 days stay.

Providing Free shuttle bus to Harbour Front is convenient for us. Environment is nice and quiet. Probably due to Covid 19 so no crowd. The only disappointment is the pillow is too soft. Probably due to it that caused me backache and the pain wake me up. Overall is a pleasant stat. I like the spacious bath room.

The room is nice and the outside view is calming but a minor issue was that there's a few bees/hornets in the toilet window and the outside window is kinda dirty based on the cobweb on it.

except for the Dining experience which is a bit disappointing .. The stay is okay but not comparable to places like Phuket or Vietnam

Unfortunately I had a very unpleasant stay at Sofitel. The following reasons: 1. Room had a very bad smell. Smell came out of the AC. I was not able to use the AC 2. I have been charged two times for my stay on my credit card. Please refund ! 3. I asked for Ice which came 1.5 hours later. Hope my credit card payment will be resolved asap.

I love sentosa sofitel since im young, even though it has changed but its still comfy except the coffee station was not what i quite like now.

Hi I am disappointed and would like to bring up a few point (somehow feedback) which I think I'm not satisfied with: -Shower flooring pipe choke -Toilet light faulty (blinking) And I never expect that to happen in 4 / 5 star hotel. Thank you Regards Lynn T.

Very relaxing with help staff