Mövenpick Living West Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 896 reviews

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Description

Hotel extras

  • A combination of traditional and modern touches

  • Indoor Saltwater Swimming Pool

  • Diverse accommodation selection

  • Outstanding Ballroom with 20 sqm LED screen, no pillar and 5-metre-high ceiling

  • Potential location for your successful business

Our accommodation(s)

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Room 1

Hotel location

Mövenpick Living West Hanoi

21 Duy Tan Street, Cau Giay Ward
100000 HANOI
Vietnam

GPS:21.03113, 105.78163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  896 reviews

Customer review rating 4.5/5

Lee S. K. Couples - Confirmed reviews ALL

Dear valued guest, Thank you very much for your excellent rating and for sharing your feedback with us. We are pleased to know that you enjoyed a comfortable stay and had the opportunity to explore and shop at the local shops nearby. We hope you also enjoyed discovering the convenience and charm of the surrounding neighborhood. We sincerely look forward to welcoming you back to Mövenpick Living West Hanoi for another enjoyable stay. Warm regards, Oh Jung Hyun General Manager Mövenpick Living West Hanoi

Customer review rating 4.0/5

Ivano I. C. Business - Confirmed reviews ALL

Dear Mr. Ivano I. C., Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found your stay comfortable, while we sincerely apologize for the inconveniences you experienced. We particularly regret the confusion during your arrival regarding breakfast. We will review this with our Front Office team to ensure clearer communication and a smoother welcome for our valued members. We also appreciate your comments regarding the sauna and men's changing facilities, including the towel bin and locker instructions. Your observations about the Executive Lounge access and the resulting noise and privacy concerns are equally valuable, and we will review the current arrangement carefully with the relevant teams. Thank you again for helping us identify these areas for improvement. We hope to have the opportunity to welcome you back and provide a more seamless and comfortable experience. Warm regards, Oh Jung Hyun General Manager Mövenpick Living West Hanoi

Customer review rating 3.5/5

Wei M. T. Business - Confirmed reviews ALL

Dear Wei M. T., Thank you for taking the time to share your feedback with us. We are pleased to know that you found your stay comfortable. At the same time, we sincerely apologize for the concern regarding the step before the lift on the way to the 9th-floor breakfast area. We fully understand your concern about the potential safety risk, especially when the step may not be immediately noticeable. We have taken note of your feedback and will review the area with our team to improve visibility and ensure a safer experience for our guests. We also appreciate your comments regarding the crowded breakfast area on the first floor and will continue working to improve the breakfast experience during busy periods. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an even more comfortable and enjoyable stay. Warm regards, Oh Jung Hyun General Manager Mövenpick Living West Hanoi

Customer review rating 4.5/5

Thuy M. T. N. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your feedback and for choosing Mövenpick Living West Hanoi. We are delighted to know you enjoyed your stay and appreciated our service. Your kind words encourage our team to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again soon. Warm regards, Huy Chu (Neoh) Assistant Front Office Manager Mövenpick Living West Hanoi

Customer review rating 5.0/5

Jaeyoung I. Business - Confirmed reviews ALL

Dear Mr. Jaeyoung I., Thank you very much for your wonderful review and perfect rating. We are delighted to know that you had a refreshing and comfortable stay with us despite the warm weather. It is especially rewarding to hear that Mr. Dzung's hospitality and Ms. Ca's attention to detail helped make your experience feel welcoming and memorable. Your kind recognition will be shared with both team members, and I am sure it will serve as great encouragement to them and the entire team. Thank you for your recommendation and for choosing Mövenpick Living West Hanoi. We look forward to welcoming you back on your next visit to Hanoi. Warm regards, Huy Chu (Neoh) Assistant Front Office Manager Mövenpick Living West Hanoi

Other web-users rate our hotel

  • 205 reviews 7.9/10 Location
  • 384 reviews 8.9/10 Room
  • 525 reviews 9.4/10 Service
  • 202 reviews 9.7/10 Cleanliness
  • 170 reviews 9/10 Comfort
  • 157 reviews 9.1/10 Amenities
  • 152 reviews 9.7/10 Vibe
  • 130 reviews 7/10 Breakfast

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