Mövenpick Living West Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 935 reviews

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Description

Hotel extras

  • A combination of traditional and modern touches

  • Indoor Saltwater Swimming Pool

  • Diverse accommodation selection

  • Outstanding Ballroom with 20 sqm LED screen, no pillar and 5-metre-high ceiling

  • Potential location for your successful business

Our accommodation(s)

Hotel location

Mövenpick Living West Hanoi

21 Duy Tan Street, Cau Giay Ward
100000 HANOI
Vietnam

GPS:21.03113, 105.78163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  935 reviews

Customer review rating 1.5/5

Wilson L. Y. G. Business - Confirmed reviews ALL

I did not request for laundry, but the staff somehow took my shirt and send for laundry. And it took 2 days to complete!

Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused regarding the laundry service. This is certainly not the standard we aim to deliver, and we understand how frustrating this situation must have been. Please rest assured that we are reviewing this matter with our team to prevent it from happening again. We truly appreciate your feedback and hope to have the opportunity to better serve you in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 4.5/5

Tai A. N. Business - Confirmed reviews ALL

I was very satisfied with most aspects of my stay at the hotel. The staff, lounge, and breakfast service were all excellent. However, there was one issue that made me quite uncomfortable. Prior to my arrival, I had requested a late check-out at 3:00 PM via email in order to attend an online meeting. Upon check-in, I also informed the front desk, and my key card was set to allow access until 3:00 PM. After having lunch at the lounge, I returned to my room to take a short nap before my meeting. During that time, a foreign hotel staff member came and rang the doorbell, asking when I would be checking out.

Dear Valued Guest, Thank you very much for sharing your detailed feedback following your stay at Mövenpick Living West Hanoi. We are pleased to know that you were satisfied with most aspects of your stay, especially our team, Executive Lounge, and breakfast service. At the same time, we sincerely apologize for the inconvenience you experienced regarding the late check-out arrangement. This should have been clearly communicated and properly coordinated across our team to avoid any disturbance during your rest time. We truly regret that a member of our team interrupted you despite the confirmed late check-out. Please rest assured that your feedback has been shared with the relevant departments to review our internal communication and ensure this situation does not happen again. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a smoother and more comfortable experience in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 3.5/5

Robertus K. A. Couples - Confirmed reviews ALL

Just OK, but I don't think this hotel should be categorized as a 5-star hotel

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Mövenpick Living West Hanoi. We appreciate your honest comments and regret that your experience did not fully meet your expectations, particularly regarding the overall positioning of the hotel. Your feedback is very important to us and has been shared with our management team for careful review. We remain committed to continuously improving our services and facilities to better meet guest expectations. Thank you once again for your valuable input. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 4.0/5

Sekwang H. Business - Confirmed reviews ALL

It was okay except that the shower water didn't flow well.

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to know that your overall experience was satisfactory. At the same time, we sincerely apologize for the inconvenience caused by the shower water flow. This is certainly not the standard we aim to provide, and your comment has been shared with our Engineering team for review and improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a smoother and more comfortable stay in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 5.0/5

Peter G. J. Business - Confirmed reviews ALL

The staff went well out of its way to my my experience a comfortable one, this being my first time in Vietnam. From the kindness of the staff, the cleanliness of the rooms, the food and everything else, I would recommend this hotel to anyone who asked.

Dear Valued Guest, Thank you very much for sharing such an incredible review following your stay at Mövenpick Living West Hanoi. We are truly honored to know that you consider us the best hotel you have stayed at in 30 years. Your kind words about our team’s dedication, the cleanliness of the rooms, and the overall experience mean a great deal to all of us. It is especially rewarding to hear that we could make your first visit to Vietnam comfortable and memorable. Your recommendation is sincerely appreciated and serves as a great motivation for our entire team to continue delivering exceptional hospitality. We look forward to welcoming you back again in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Other web-users rate our hotel

  • 207 reviews 7.7/10 Location
  • 389 reviews 8.9/10 Room
  • 553 reviews 9.4/10 Service
  • 193 reviews 9.7/10 Cleanliness
  • 160 reviews 8.7/10 Amenities
  • 159 reviews 9.5/10 Vibe
  • 136 reviews 7/10 Breakfast

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