Dear Guest, Thank you so much for this lovely review! We are delighted to know that our team made your one-night stay a pleasant one, even through the heat wave! They will be very pleased to hear your kind words. We hope to welcome you back very soon. Warm regards, Maxime M. Chef de réception

Dear Ms V., Reading your review was a wonderful way to start our day—thank you for taking the time to share such positive feedback. I was particularly pleased to see that the little touches we offer throughout the day, such as complimentary croissants and fresh water, contributed to making your stay more enjoyable. These details may seem simple, but they are part of our philosophy of creating a welcoming and relaxed atmosphere for our guests. As you were travelling for business, I am also delighted that our location near Bordeaux Saint-Jean station proved convenient and that you found the hotel both stylish and impeccably clean. Your perfect scores across every aspect of your stay, from breakfast and Wi-Fi to the bar service and our team's hospitality, are a fantastic recognition of the efforts made by all our staff. Thank you as well for highlighting our sustainability commitments. As a Green Key certified hotel, we work every day to combine comfort, design and responsible hospitality, so your appreciation means a great deal to us. We hope your next trip to Bordeaux will give us the opportunity to welcome you back and provide another equally enjoyable experience. Warm regards, Sarah D. General Manager ibis Styles Bordeaux Centre Gare

Dear Ms. R., Thank you very much for taking the time to share your wonderful feedback following your recent stay at ibis Styles Bordeaux Centre Gare. We are delighted to read that you enjoyed a comfortable stay and that our team’s friendliness and helpfulness contributed positively to your experience. Your compliments regarding the comfort of your room, the quality of the bedding, and the cleanliness standards are truly appreciated and will be shared with our entire team. We are also pleased that you found the ALL Accor booking application easy to use and that you recognized our commitment to sustainable development. As a Green Key certified hotel, we are committed to reducing our environmental impact while maintaining a high level of comfort for our guests, and it is rewarding to know that these efforts are noticed and valued. Thank you as well for your feedback regarding breakfast. Guest comments are important to us and help us continuously improve our services. We sincerely appreciate your loyalty as an ALL Classic member and are especially grateful for your recommendation. It would be our pleasure to welcome you back during your next business trip to Bordeaux. Warm regards, The Team at ibis Styles Bordeaux Centre Gare

Dear Guest, Thank you so much for this wonderful review! We are delighted to hear that you enjoyed your stay with us. It is great to know that our rooms, cleanliness, breakfast and team all contributed to making your experience a memorable one. Your kind words mean a lot to us and will be shared with the whole team! We hope to welcome you back very soon! Warm regards, Maxime - Reception manager

Dear Ms. P., Thank you very much for taking the time to share your feedback following your stay at ibis Styles Bordeaux Centre Gare. We are pleased to read that you had an overall comfortable stay and that you appreciated the cleanliness of the hotel, our breakfast selection, as well as the friendliness of our team. Our location next to the train and bus station is indeed very convenient for travelers wishing to easily explore Bordeaux and the surrounding region using public transportation. We also appreciate your comments regarding the current construction works around the hotel. As Bordeaux continues to evolve, some nearby urban developments may temporarily cause daytime noise and partial street access limitations. We fully understand that this may affect the comfort of our guests, and we sincerely thank you for your patience and understanding during this period. It was a pleasure welcoming you to Bordeaux, and we truly hope to have the opportunity to welcome you again for an even smoother and more enjoyable experience. Kind regards, Sarah D. - Directrice Ibis Styles Bordeaux Centre Gare

Dear Mr C., Thank you very much for taking the time to share your feedback following your stay at ibis Styles Bordeaux Centre Gare. We are delighted to read that you enjoyed the cleanliness and comfort of your room, as well as our breakfast selection. Your kind words about our team and the smooth experience from check-in to check-out are truly appreciated and will certainly motivate all of us. It is also a pleasure to know that, as an ALL Silver member, your stay met your expectations overall. We have carefully noted your comment regarding the Wi-Fi connection speed, and your feedback is valuable as we continuously work to improve the comfort and quality of our services. We sincerely hope to have the pleasure of welcoming you back very soon during your next visit to Bordeaux. Warm regards, The Team ibis Styles Bordeaux Centre Gare

Dear Ms M., Thank you very much for taking the time to share your experience following your stay at ibis Styles Bordeaux Centre Gare. We are delighted to read that you enjoyed our convenient location close to Bordeaux Saint-Jean railway station and tram connections, as well as the friendliness and helpfulness of our team. Your kind words regarding our breakfast selection are also truly appreciated. We would also like to thank you for mentioning the member of our reception team, even if you unfortunately could not remember her name. Your compliments will certainly be shared with the entire team. Regarding your comments about the room equipment, we completely understand your remarks. Kettles in guestrooms are unfortunately not part of the ibis Styles brand standards. Concerning the USB sockets, our rooms are equipped with standard electrical outlets, but we acknowledge that integrated USB ports are increasingly appreciated by travellers today. We are very pleased to know that, aside from these points, you had a great stay with us and we sincerely hope to welcome you again during your next visit to Bordeaux. Kind regards, Sarah D. General Manager ibis Styles Bordeaux Centre Gare

Dear Dee J. C., Thank you very much for your feedback. We’re glad to hear that you enjoyed the location and the comfort of the bed. We’re truly sorry for the inconvenience caused when one of our cleaners knocked on your door before the official check-out time. We understand how this could have been frustrating, especially when you want to make the most of your stay until the very end. Fortunately, her colleague acknowledged the mistake and apologized, and we will make sure this doesn’t happen again. Thank you again for letting us know — your experience really matters to us, and we sincerely hope to welcome you back under better circumstances. L'équipe Ibis Styles Bordeaux centre gare

Madame c., Thank you so much for taking the time to share your lovely review following your unexpected stay with us at Ibis Styles Bordeaux Centre Gare. We are truly delighted to read that, after such a long and challenging travel day, our hotel offered you the calm, comfort, and rest you needed before resuming your journey home. Your kind words about the cleanliness, quiet atmosphere, and especially about our front desk team mean a lot to us. The young woman you mentioned will be particularly touched to know she helped make your evening more peaceful after such travel difficulties. We are also pleased that you enjoyed our breakfast buffet, which features a selection of fresh and local products — from pastries, breads and cereals to fruits, dairy items, and our signature Bordeaux cannelés — to start the day in a bright and positive way. Even though this stay was unplanned, we hope it left you with a good memory of Bordeaux and of our team’s hospitality. Should your travels bring you back to the city — hopefully under calmer circumstances — it would be a real pleasure to welcome you again. Warm regards, Sarah – Directrice de l’Ibis Styles Bordeaux Centre Gare

Dear Ron, Thank you very much for taking the time to share your feedback following your stay at ibis Styles Bordeaux Centre Gare. We are delighted to know that you had an overall pleasant experience and that our helpful and friendly team contributed to making your stay enjoyable. We also understand your comment regarding the confusion with the other ibis hotel next door. Indeed, there are two ibis hotels located very close to each other — ibis Bordeaux Gare Saint-Jean and ibis Styles Bordeaux Centre Gare. We understand how this can cause some confusion when using GPS or Google Maps. We are pleased that you enjoyed our breakfast buffet, the cleanliness of the room, and the overall quality of service provided by our staff. We hope to have the pleasure of welcoming you again on your next visit to Bordeaux. Warm regards, The ibis Styles Bordeaux Centre Gare Team

Dear Ms. J., Thank you very much for taking the time to share your feedback following your recent stay at ibis Styles Bordeaux Centre Gare. I am truly sorry to read that your experience did not meet your expectations, and I would like to offer my sincere apologies for the inconveniences you encountered. You are absolutely right — our water refill station was temporarily out of service during your visit. Please rest assured that as soon as this issue occurred, we immediately replaced it with another fountain, which remains accessible to our guests at all times. In addition, our bar is open 24/7, where guests can enjoy a selection of hot and cold drinks — please note that these beverages are available for purchase. Regarding our breakfast, I am sorry to hear that it did not meet your expectations. We usually receive very positive feedback about the quality and variety of our buffet, which offers a wide range of sweet and savoury products, fresh fruits, pastries, and regional specialties. Your remarks have been shared with our team to ensure that we continue to provide a rich and satisfying experience to all our guests. As for the area around the hotel, Bordeaux is currently undergoing major urban redevelopment, which unfortunately is beyond our control. We understand this may affect the surroundings, and we do our utmost to maintain a clean, quiet, and pleasant atmosphere inside the property. Lastly, I regret to learn that you found our team less welcoming than expected. Our staff usually receive praise for their kindness and professionalism, so your comment will be a valuable reminder to ensure that every guest feels warmly attended to from start to finish. We sincerely hope to have the pleasure of welcoming you again under better circumstances, and to offer you the enjoyable experience that our guests usually appreciate. With my kind regards, Sarah D. General Manager ibis Styles Bordeaux Centre Gare

Dear Mr. F., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Bordeaux Centre Gare. We are truly sorry to hear that your experience did not fully meet your expectations. While we're pleased to know you found our team welcoming and appreciated the cleanliness of your room, we also understand your concerns. We recognize that the surrounding construction work is far from ideal, and we share your frustration. Unfortunately, as the work is managed by the city and surrounding developers, it is beyond our control. That said, we continue to do our best to ensure the interior of the hotel remains a peaceful and comfortable environment. Regarding the electric vehicle chargers you mentioned, please note that we no longer have charging stations at the hotel. They were removed from our site several weeks ago, and this update is reflected on all our booking platforms. We apologize if this caused any inconvenience during your stay. We regret that the décor wasn’t to your personal taste — the vibrant style of ibis Styles aims to reflect creativity and personality, though we understand that preferences can vary. Your feedback regarding breakfast options is also well noted. We will share your comments with our teams and work on improvements where possible, particularly with ensuring better stock levels at the breakfast buffet. Your insights are valuable to us and help us improve the quality of our services. We hope to have the opportunity to welcome you again in the future — perhaps in a calmer setting once the neighborhood regains its full charm. Warm regards, The ibis Styles Bordeaux Centre Gare Team

Chère Madame L., Un grand merci pour votre retour si positif à la suite de votre séjour à l’ibis Styles Bordeaux Centre Gare. Nous sommes ravis de lire que vous avez passé un excellent moment parmi nous et que vous avez particulièrement apprécié la propreté de l’établissement ainsi que l’accueil de notre équipe. Votre œil avisé de gouvernante, habituée à déceler le moindre détail, nous touche particulièrement : savoir que vous n’avez relevé que de menus points (invisibles au regard de la plupart) est pour nous la plus belle des récompenses. Notre équipe travaille chaque jour avec engagement pour offrir un cadre agréable, propre, chaleureux et confortable à chacun de nos visiteurs. Savoir que vous vous êtes sentie bien accueillie et que vous avez noté l’attention portée aux détails est une vraie satisfaction. Nous sommes également heureux de voir que l’ensemble de nos services, du petit déjeuner à la qualité de la connexion Wi-Fi, ont répondu à vos attentes. Votre fidélité au programme ALL nous touche, et nous espérons avoir le plaisir de vous compter à nouveau parmi nous lors d’un prochain séjour bordelais. À très bientôt, La Direction ibis Styles Bordeaux Centre Gare

Chère Madame V. K., Un grand merci pour votre retour si positif à l’issue de votre séjour à l’ibis Styles Bordeaux Centre Gare. Nous sommes ravis de lire que vous avez apprécié l’emplacement de notre établissement, la propreté de votre chambre ainsi que la gentillesse et la disponibilité de notre équipe. C’est une véritable source de motivation pour l’ensemble du personnel, en particulier pour nos collègues de l’accueil et du service petit déjeuner que vous avez pris soin de mentionner — merci pour eux. Nous vous remercions également pour vos suggestions concernant le petit déjeuner. Bien que nous soyons heureux de constater que vous l’avez globalement apprécié, notamment notre jus d’orange pressé et le pain salé fêta-tomates, nous prenons bonne note de vos remarques sur les fruits de saison, les cannelés ou encore les bonbons. Ces idées seront partagées avec notre équipe restauration pour enrichir encore davantage l’offre que nous proposons. Ce sera un vrai plaisir de vous accueillir à nouveau lors d’un prochain passage à Bordeaux. À très bientôt ! Bien cordialement, ibis Styles Bordeaux Centre Gare

Cher Monsieur B., Nous vous remercions d’avoir pris le temps de partager votre expérience et nous sommes sincèrement désolés de lire que votre séjour n’a pas été à la hauteur de vos attentes. Permettez-nous tout d’abord de vous assurer que notre système de climatisation fonctionne parfaitement et n’a connu aucune défaillance durant la période mentionnée. Il est possible qu’un réglage individuel dans la chambre ait causé un inconfort, et nous le regrettons profondément. Notre équipe est toujours disponible pour intervenir rapidement en cas de besoin, et nous aurions été ravis de pouvoir vous assister sur ce point. Concernant le petit déjeuner, nous sommes désolés qu’il n’ait pas répondu à vos attentes. Nous tenons toutefois à préciser que nous recevons habituellement de très bons retours à ce sujet, tant sur la variété que sur la qualité des produits proposés. Vos remarques ont néanmoins été transmises à notre équipe restauration dans une démarche d’amélioration continue. Enfin, nous regrettons sincèrement de ne pas avoir eu l’occasion de vous rencontrer personnellement. Ce serait un plaisir de vous accueillir de nouveau pour vous offrir une expérience pleinement satisfaisante. Bien cordialement, La Direction - IBIS Styles Bordeaux Centre Gare