ibis Bordeaux Centre Gare Saint Jean 3 stars

Customer review rating (ALL Rating) 4.5/5 695 reviews

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19 Quai de Paludate, 33800 BORDEAUX, France

Description

Hotel extras

  • 5 minutes' walk from Saint-Jean station

  • 3 tram stops from the downtown area (Line C and D)

  • Secure private parking (charges apply)

  • Lounge bar with a snack menu, available 24 hours

  • Arkéa Arena concert venue 1.9 miles from the hotel

Our accommodation(s)

Hotel location

ibis Bordeaux Centre Gare Saint Jean

19 Quai de Paludate
33800 BORDEAUX
France

GPS:44.829459, -0.555384

Telephone
Fax +33 5 56 92 63 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR EN-CAS

Relax! Take a break and enjoy a drink in your bedroom. Hot dishes, oven-baked pizzas and sweet treats are available to enjoy in your bedroom at any time, day or night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  695 reviews

TripAdvisor Rating  3.9/5  949 reviews

Customer review rating 4.0/5

Frost P. Friends - Confirmed reviews ALL

Generally good - short walk from station but road is dimly lit and a bit lonely. Breakfast good. Only issue was 2 deposits taken for one booking when checking in online - despite paying full amount on checkout to date only one of the deposits has been refunded

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our convenient location near the station and that you found the breakfast good. We’re very sorry for the inconvenience regarding the deposits taken during online check-in. This is certainly not the experience we want for our guests. In most cases, deposit refunds depend on bank processing times, which can take several business days, but we fully understand how frustrating this can be. We kindly invite you to contact us directly with your booking details so we can check the situation with our payment provider and ensure that the remaining deposit is released as quickly as possible. We also appreciate your comment about the lighting on the street and will pass this feedback along to the relevant local services, as guest safety and comfort are very important to us. We hope to have the opportunity to welcome you again and provide you with an even better experience next time. Kind regards, Orianne Executive Assistant

Customer review rating 5.0/5

Mansell D. Couples - Confirmed reviews ALL

Very clean and tidy, helpfull and friendly staff, a good breakfast with a wide range to chose from.

Dear Mr. Mansell, Thank you for your positive feedback. We appreciate your comments regarding the cleanliness of our hotel and the friendliness of our staff. We look forward to welcoming you back on your next visit. Best regards, ibis Bordeaux Centre Gare Saint-Jean

Customer review rating 1.5/5

Patricia W. Solo - Confirmed reviews ALL

If location was enough (near the train station), this hôtel would be fine. If a good bed, fresh smelling room and towels matter, avoid this Ibis hôtel. From experience, this hôtel brand is a mixed bag and this one is to be avoided!

Dear guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. The quality of our bedding, cleanliness, and overall comfort are among our top priorities, and we regret that this was not reflected during your visit. Please be assured that your comments have been shared with our team so that the mentioned issues can be checked and addressed. We hope to have the opportunity to regain your trust and to offer you a much more satisfying experience on a future stay. Kind regards, Orianne Executive Assistant

Customer review rating 1.5/5

Simon S. Business - Confirmed reviews ALL

The rooms were old and need painting and not very appealing to stay in so won't stay again sorry

Dear Guest, Thank you for your honest feedback. We’re sorry to hear that the rooms did not meet your expectations and appreciate your comments about the need for updates. We are continuously working on improvements to provide a better experience for our guests. We're glad you found the location convenient, and we hope to have the opportunity to welcome you again in the future. Orianne Executive Assistante

Customer review rating 5.0/5

Susan T. Couples - Confirmed reviews ALL

Very nice and helpful staff. Room very clean and bed extremely comfortable. Well positioned in Bordeaux.

Chère cliente, Nous sommes ravis de lire votre excellent avis ! Merci d'avoir pris le temps de nous écrire suite à votre séjour à l'hôtel Ibis Bordeaux Centre Gare Saint-Jean. Nous sommes très heureux de constater que vous avez pris plaisir à séjourner chez nous. Le bien-être de nos clients et leur satisfaction guident notre équipe au quotidien et des témoignages comme le vôtre sont extrêmement gratifiants. Au plaisir de vous revoir très vite dans la ville du vin. Excellente journée à vous, Orianne - Assistante de Direction Ibis Bordeaux Centre Gare Saint Jean 19 quai de Paludate 33800 Bordeaux

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Other web-users rate our hotel

  • 521 reviews 8.6/10 Location
  • 619 reviews 5.5/10 Room
  • 577 reviews 9.5/10 Service
  • 9 reviews 8.1/10 WiFi
  • 345 reviews 8.6/10 Breakfast
  • 229 reviews 5.7/10 Cleanliness
  • 75 reviews 4.2/10 Amenities

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