Mercure Bordeaux Centre Gare Atlantic 4 stars

Customer review rating (ALL Rating) 4.6/5 1,123 reviews

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Description

Hotel extras

  • Direct tram access allows you to reach the city center in under 10 minutes

  • An iconic, completely renovated building across from the train station

  • "Le Saint-Jean" bistrot, with dine-in or take out catering options

  • A modern and warm setting in a bourgeois residence in Bordeaux

  • 20 minutes by tram from the convention center

Our accommodation(s)

Hotel location

Mercure Bordeaux Centre Gare Atlantic

69 Rue Eugene Le Roy
33800 BORDEAUX
France

GPS:44.825893, -0.557473

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LE SAINT JEAN

Le Saint-Jean is the must-see bistro in the area. For a business lunch, a gourmet break, a sharing board or for dinner, our chef serves fresh cuisine for you to enjoy, showcasing local produce and artisans.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,123 reviews

Customer review rating 3.0/5

William B. Friends - Confirmed reviews ALL

I booked this stay directly through the ALL app because I usually choose Accor hotels and expect a certain standard of service. The hotel is very well located, just a short walk from Bordeaux Saint-Jean station, which is very convenient for a short stay in the city. However, the experience was mixed and overall disappointing. When I arrived, the first room I was given looked nothing like the one shown in the photos. I had specifically chosen this category because the layout seemed comfortable, with a pleasant elevated area by the bay window, including a sofa and a table to work or relax. Instead, I was given a room with a very awkward and enclosed lower space that felt cramped and almost claustrophobic. It was completely different from what had been advertised. I had to go back to reception and insist on changing rooms, even saying I was ready to leave. To be fair, the receptionist was kind, and once the manager stepped in, they found the correct room quite quickly. Still, this should not have happened in the first place. What also disappointed me is that, as a loyal Accor customer booking directly through their platform, I did not feel valued at all. The loyalty benefits felt minimal and impersonal. One welcome drink is not enough to make guests feel appreciated, especially when the overall service does not match the expectations of a four-star hotel. The room itself was also lacking in amenities. There was no minibar, even in a superior room, which gives a strong impression that cost-cutting is a bigger priority than guest comfort. More generally, this hotel does not deliver what I would expect from a four-star property. Another major issue was housekeeping. The morning after my arrival, I discovered there was no soap in the shower. I was genuinely shocked that the room had been given to a guest without such a basic check being done. Reception sent someone immediately, which I appreciated, but the staff member entered the bathroom and even the shower area with his shoes on while the floor was wet, leaving dirty marks behind. He apologized, but did not clean anything afterwards. That was extremely unpleasant. Service at the front desk was also inconsistent. Some staff members were polite, but others seemed cold, irritated, and not welcoming at all, with no smile, no proper greeting, and no sense of hospitality. The front desk setup itself, in the middle of the lobby with a very minimal and cheap-looking arrangement, also does not help create the impression of a proper four-star hotel. In the end, the location is excellent, and some staff members were helpful, but the room allocation issue, missing basic amenities, poor attention to detail, and inconsistent service made this a disappointing stay. For the price paid, and for a hotel claiming four stars, I expected much better.

Customer review rating 4.5/5

Manvinder S. Couples - Confirmed reviews ALL

Nice hotel

Sir, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you appreciated our prime location, the tranquility of our atmosphere, and the excellent service provided by our team. It is our aim to ensure every guest enjoys a memorable experience, and your feedback motivates us to continue our efforts. Sincerely, Angèle - Head of Brigade - Mercure Bordeaux Centre Gare Atlantic

Customer review rating 5.0/5

Yuliya S. Business - Confirmed reviews ALL

Very good experience, check-in was smooth and professional, rooms are clen and have everything one's need

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Bordeaux Centre Gare Atlantic. We are delighted to hear that you found our location convenient and that your check-in experience was smooth and professional. It is also gratifying to know that the comfort and cleanliness of our rooms met your expectations. We look forward to welcoming you back in the future. Angèle - Cheffe de Brigade - Mercure Bordeaux Centre Gare Atlantic

Customer review rating 3.5/5

Michael U. Couples - Confirmed reviews ALL

The hotel is a comfortable, clean hotel and our room was a good size with smart shower room. The staff are friendly and the breakfast had a good selection served buffet style. There is one thing I expect of a 4* hotel which was missing. The St Jean restaurant was closed Saturday and Sunday. I had planned to eat there on Sunday and checked the AllAccor website before booking to see it advertised as open every day. Had the restaurant been open as advertised I would have rated my stay as very satisfied.

Sir, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bordeaux Centre Gare Atlantic. We are pleased to hear that you found our hotel comfortable, clean, and that you appreciated the friendly service provided by our staff, as well as the breakfast selection. However, I sincerely apologize for the inconvenience caused by the closure of the St Jean restaurant during your visit. We strive to provide accurate information on our website, and I understand how the discrepancy between the expected and actual availability of the restaurant affected your experience. Your feedback is invaluable to us as it helps improve our services and offerings. We hope to welcome you back in the future, and we will certainly take your comments into account to enhance our guests' experiences. Thank you once again for your review. We look forward to the opportunity to serve you better in the future. Angèle - Brigade Chief - Mercure Bordeaux Centre Gare Atlantic

Customer review rating 4.0/5

Shung K. C. Couples - Confirmed reviews ALL

Appreciate the complimentary supply of sparkling water and croissants, and reception staff were helpful, but the room was dimly lit and the colour of the walls and carpet could be lighter to light up the room.

Dear Guest, Thank you for your kind feedback regarding your recent stay at Mercure Bordeaux Centre Gare Atlantic. We are delighted to hear that you enjoyed the complimentary sparkling water and croissants, as well as the assistance provided by our reception staff. Your comments regarding the room lighting and decor have been duly noted, and we appreciate your suggestions for improvement. Best regards, Angèle - Cheffe de Brigade - Mercure Bordeaux Centre Gare Atlantic

Other web-users rate our hotel

  • 562 reviews 9.3/10 Location
  • 644 reviews 7.6/10 Room
  • 716 reviews 9.3/10 Service
  • 328 reviews 8.1/10 Comfort
  • 276 reviews 8.4/10 Breakfast
  • 219 reviews 7.6/10 Cleanliness
  • 164 reviews 7/10 Food
  • 42 reviews 7.8/10 Bar

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