Monsieur, Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis d'apprendre que vous avez apprécié l'emplacement de notre établissement ainsi que la qualité de nos services. Votre satisfaction est notre priorité et nous nous efforçons de maintenir ces standards d'excellence. Au plaisir de vous accueillir à nouveau lors de votre prochain séjour. Cordialement, Angèle - Cheffe de Brigade - Mercure Bordeaux Centre Gare Atlantic

Madam, Thank you very much for your lovely review! We are delighted to hear that you enjoyed our great location, the cleanliness and comfort of your room, and that you found everything you needed for your stay. We are sorry, however, that you were unable to adjust the air conditioning to a temperature below 23°C. We understand that everyone has their own comfort preferences, and we appreciate you bringing this to our attention. It was a pleasure having you with us, even for just one night, and we hope to welcome you back to Bordeaux very soon! Warm regards, The Mercure Bordeaux Centre Gare Atlantic Team

Sir, Thank you very much for your lovely review! We are delighted that you appreciated our convenient location, right across from the train station and metro, as well as the quiet and cleanliness of your room. We are also pleased that you found your stay to be good value for money. We hope to have the pleasure of welcoming you again on your next visit to Bordeaux. The Mercure Bordeaux Centre Gare Atlantique Team

Mrs, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed a comfortable stay and appreciated the professionalism and helpfulness of our team. We also appreciate your suggestion regarding the breakfast setup. Your feedback is valuable and will be shared with our team as we continue to improve our guests’ experience. We hope to have the pleasure of welcoming you again on your next visit to Bordeaux. The Mercure Bordeaux Centre Gare Atlantique Team

Mrs, Thank you for taking the time to share such detailed feedback about your stay. We are pleased that you appreciated our exceptionally convenient location just across from Bordeaux Saint-Jean train station, as well as the friendliness of our team. We are, however, sorry that certain aspects of our service did not meet your expectations. We understand your frustration regarding the room servicing, particularly the bins, toiletries and towels not being replenished as expected. We also sincerely apologize for the water dispenser running out of water several times during your five-night stay. This is certainly not the level of service we aim to provide. While our environmental approach means that rooms are not automatically serviced every day, the services provided when housekeeping takes place should of course be carried out properly and thoroughly. Your comments will be shared with the relevant teams so that these points can be addressed. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. The Mercure Bordeaux Centre Gare Atlantique Team

Mrs, Thank you very much for your kind feedback! We are delighted that you appreciated the pleasant and helpful service from our team, as well as the comfort of your bed. We are also pleased that you found our location convenient, with the tram and train station just across the road. We take note of your comment regarding the lighting in the room and will share it with our team as we continue to improve our guests’ comfort. We hope to have the pleasure of welcoming you again on your next visit to Bordeaux. The Mercure Bordeaux Centre Gare Atlantique Team

Sir, Thank you very much for your excellent review! We are delighted that you enjoyed the comfort of our bed, as well as the spaciousness of your room and bathroom. We are also pleased that you appreciated our ideal location, with easy access to trains, trams, bars, cafés and restaurants right outside the hotel. We hope to have the pleasure of welcoming you again on your next visit to Bordeaux. The Mercure Bordeaux Centre Gare Atlantique Team

Mrs, Thank you for taking the time to share your detailed feedback. We are truly sorry that your stay was affected by the temperature in your room and by the noise from the mattress. We understand how uncomfortable it must have been to spend a night in excessive heat, particularly on the top floor, and we sincerely apologize for the lack of a satisfactory solution when you contacted reception. We also regret the disturbance caused by the mattress and understand how frustrating it must have been when it affected your sleep. Your comments have been noted and will be shared with the relevant teams so that these issues can be investigated and addressed. We are sorry that your experience did not meet the standards you expected from our hotel. Thank you again for bringing these matters to our attention. The Mercure Bordeaux Centre Gare Atlantique Team

Sir, Thank you very much for your wonderful review! We are delighted that our location just a short walk from Bordeaux Saint-Jean train station made your late arrival so convenient. We are also thrilled to hear that you enjoyed our breakfast. It is a real pleasure to know that you chose to stay with us again a week later before your departure. We truly appreciate your trust and hope to welcome you back again on your next visit to Bordeaux. The Mercure Bordeaux Centre Gare Atlantique Team

Dear Mr. K, Thank you very much for your positive feedback regarding your stay at our hotel. We are delighted to know that you enjoyed your experience with us. Your satisfaction is our priority, and your kind words are a great encouragement to our entire team. We would be delighted to welcome you back for another stay with us in the near future. Warm regards, The Reception Team Mercure Bordeaux Centre Gare Atlantic

Dear Makiko K., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our convenient location, as well as the cleanliness and comfort of your room. It is also gratifying to know that you found our breakfast to be a good value. We aim to provide our guests with a pleasant experience, and your kind words serve as encouragement to our team. Best regards, Angèle - Cheffe de Brigade - Mercure Bordeaux Centre Gare Atlantic

Dear Mr. H., Thank you for your kind feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed our convenient location, the views, and the cleanliness of your room. We look forward to welcoming you back in the future. Best Regards , The Reception Of Mercure Bordeaux Centre Gare Atlantic

Dear mrs C, Thank you so much for your lovely review! We’re delighted that you enjoyed the comfort of our hotel, our breakfast and the warm welcome from our team. We’re also glad that our location opposite Gare Saint-Jean was convenient for you. We would be delighted to welcome you back on your next visit to Bordeaux! The Mercure Bordeaux Centre Gare Atlantic Team

Dear Mister W, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff to be excellent. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best Regards , The Reception of Mercure Bordeaux Centre Gare Atlantic

Dear Mrs P, Thank you for taking the time to share your detailed feedback. We’re delighted that you appreciated our convenient location, the early availability of your room and its facilities. We’re sorry that some aspects of your experience did not fully meet your expectations, particularly regarding the evening access and the welcome from one of our team members. Your comments are important to us and will be shared with the team. Thank you for recommending our hotel, and we hope to have the pleasure of welcoming you again in Bordeaux. The Mercure Bordeaux Centre Gare Atlantic Team

Dear madam L, Thank you for taking the time to share your detailed feedback. We’re delighted that you appreciated our helpful team, as well as the cleanliness, comfort and quietness of your room. We’re sorry that the absence of a mini fridge was inconvenient, especially during the exceptionally hot weather. We also understand your concerns regarding the surroundings of the train station and appreciate you bringing them to our attention. We hope to have the pleasure of welcoming you again and making your next stay even more comfortable. The Mercure Bordeaux Centre Gare Atlantic Team

Dear Sir U, Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you appreciated our location and found your room comfortable. We hope to welcome you back soon. Best Regards , The Reception of Mercure Bordeaux Centre Gare Atlantic

Dear mister P, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found the bed comfortable. Regarding the air conditioning, we appreciate your input and will take it into consideration for future improvements. Best regards, Thomas MITON - Accommodation Manager at Mercure Bordeaux Centre Gare Atlantic

Dear madame K, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our staff kind and appreciated the spaciousness of your room, as well as the amenities provided. We value your comments about the breakfast offerings and will consider your suggestions as we strive to enhance our guests' experiences. Please note that we aim to provide a variety of choices, and your feedback will assist us in that endeavor. We hope to welcome you back in the future for an even better stay. Thomas MITON - Accommodation Manager at Mercure Bordeaux Centre Gare Atlantic