ibis budget Bordeaux Centre Gare Saint Jean 2 stars

I sent an email complaining about my experience at your hotel. Name is Jorge Luiz Gesser C..

Helpful staff

We were in a triple room and we kept banging our heads on the bed above our own. We feel this could be remedied with some sort of padding.

We stayed for one night on a quick city break, couldn't have asked for a better placed location with all forms of public transport linking you to the centre on the doorstep. Hotel was great for a short stay, my only complaint is the uncomfortable pillows. Would stay again.

I've stayed at a lot of Ibis hotels, the Budget hotels are the lowest tier of hotels of the Ibis brand. My rating of very good means very good for a budget level hotel. We stayed in two different double rooms, one had the shower open right into the room and the toilet in a separate room. The other had a shower and toilet in a separate room. There is soap in a wall dispenser and they provide small towels. The bed is comfortable enough although I could have used another pillow. I couldn't find a hair dryer. Breakfast is extra so we passed. The location is great if you need to be near the St. Jean train station, we were able to walk to the central part of town but it took 25-30 minutes. There is also a Relais bus that is 1.50€ per ride that goes right into the center about a block away. Dining options near the hotel are extremely limited. The train station is right across the street. The wifi connection was fine on our 1st stay, non existent on the 2nd stay. The staff seemed to be aware of the problem but it was not fixed while we were there.

Excellent stay! The hotel is very close to the station and easy to catch a morning train to Paris. This time I staied in a room that didn't look like a hostel room. And this made a massive difference.

Excellent position for transport hub, pleasant environment and just what you need in a budget hotel. The young staff are extremely helpful. I will stay again..

Perfectly placed hotel with excellent service at a great price

very smooth

The stay was good and convenient as the location of the hotel is opposite Gare St Jean, taking the tram or bus to go around the city was very easy. The staff were friendly as well.

I was satisfied by the way i was received

Quick check-in and check out, friendly receptionists, good breakfast, room is small but comfy, lack of plastic bag in the dust bin.

My second stay within a few weeks. I chose IBIS Budget as it is directly across the street from Bordeaux' main railway station from where I took a train one morning. I found everthing to my liking except I bumped my head twice on the corner of the third bed above me - put some cushion on it please! Despite the busy location the room itself was nice and quiet. As before, I am mystified why there is no plug in washbasin, which wastes water.

On the confirmation email check-in is stated as being available from 12:00. At the hotel they advise check-in is from 13:00. Literature in room states breakfast is served from 04:30 to 09:30. Reception and other communal area advertise breakfast served from 06:30 to 10:30.

I traveled with my family, the environment is not good for families with little kids. I didn’t realised there is not parking in the hotel, and parking around was really complicated.