Dear Mr. P., Thank you for sharing your experience at Fairmont Bangkok Sukhumvit. We are delighted to know that our team's attentive service and attention to detail made such a positive impression on your stay. Your kind recognition is greatly appreciated and will be shared with our colleagues. I am sorry, however, for the interruption to your comfort during the night caused by the air-conditioning sensor. We appreciate you bringing this to our attention, and our team will look into the matter to help prevent a recurrence. Thank you also for your feedback regarding the booking process through the ALL App. Your comments are valuable as we continue to improve the overall guest journey. We look forward to welcoming you back for another seamless and comfortable stay. Warm regards, Yoony Song Hotel Manager Fairmont Bangkok Sukhumvit

Dear Ms. F., Thank you for choosing Fairmont Bangkok Sukhumvit for your family stay and for sharing your experience with us. We are delighted that you enjoyed our hotel's setting and immaculate surroundings, and that the comfort of our bathrobes made such a lovely impression. It is also rewarding to know that our Door and Bar teams contributed positively to your stay. Your kind recognition will be shared with our colleagues. I am, however, sorry that certain aspects of your arrival and the recognition you received as an ALL Gold member did not leave you feeling as warmly welcomed and valued as we would have wished. Please accept my apologies for this. Your feedback is appreciated and will be shared with the relevant teams. Thank you for your continued support as an ALL Gold member. We hope to have the pleasure of welcoming you and your family back and providing an experience that is every bit as enjoyable as you had anticipated. Warm regards, Yoony Song Hotel Manager Fairmont Bangkok Sukhumvit

Dear Mr. S., Thank you for sharing such an enthusiastic review of your stay at Fairmont Bangkok Sukhumvit. We are truly delighted that your experience exceeded expectations and that the genuine warmth and professionalism of our team made such a positive impression. Your generous praise of our breakfast is particularly rewarding. Knowing that its quality and carefully considered selection have made it your favourite among Bangkok’s luxury hotels is a wonderful compliment to our Culinary team. I will be delighted to share your recognition with them. We are equally pleased that you enjoyed the comfort of our bedding and the pristine surroundings of our hotel. Thank you also for sharing your observations regarding our sustainability practices and the value of our Pool dining experience. We appreciate your candid feedback, particularly your perspective on the importance of supporting more local and sustainable choices, and will share your comments with the relevant teams for consideration. We are grateful for your loyalty as an ALL Gold member and are delighted that you will be returning in just three weeks. We look forward to welcoming you back and continuing to deliver the thoughtful hospitality that you have come to appreciate. Warm regards, Yoony Song Hotel Manager Fairmont Bangkok Sukhumvit

Dear Ms. K., Thank you for taking the time to share your feedback following your stay at Fairmont Bangkok Sukhumvit. We are pleased to know that you enjoyed the comfort of your suite, the Fairmont Gold experience, and the overall facilities of our hotel. At the same time, we sincerely regret that your post-stay experience did not reflect the level of service you rightly expect from Fairmont, particularly in relation to your ALL Platinum membership and the follow-up to your enquiries. Please allow us to review the details of your stay and the points accrual with the relevant team. I will personally follow up and get back to you with an update as soon as possible. Thank you for bringing these matters to our attention and for giving us the opportunity to look into them. Warm regards, Yoony Song Hotel Manager Fairmont Bangkok Sukhumvit

Dear Mr. Van D. S., Thank you very much for your generous feedback following your stay at Fairmont Bangkok Sukhumvit. We are delighted that you enjoyed the welcoming atmosphere of our hotel, the comfort and thoughtful appointments of your room, and the breakfast experience. It is particularly rewarding to know that the warmth and attentiveness of our team made such a positive impression. Your kind recognition of our colleagues is sincerely appreciated and will be shared with the entire team. We also appreciate your constructive observation, which will be taken into consideration as we continue to refine the guest experience. Thank you for your enthusiastic recommendation. We look forward to welcoming you back for another memorable stay in Bangkok. Warm regards, Yoony Song Hotel Manager Fairmont Bangkok Sukhumvit

Dear Mr. D., Thank you very much for sharing your positive feedback following your stay at Fairmont Bangkok Sukhumvit. We are delighted to hear that you enjoyed a comfortable stay and appreciated the courteous hospitality of our team. Your kind recognition is sincerely appreciated and will be shared with our colleagues. Thank you for your generous recommendation. We hope to have the pleasure of welcoming you back on your next business visit to Bangkok. Warm regards, Yoony S. Director of Operations Fairmont Bangkok Sukhumvit

Dear Ms. W., Thank you very much for your wonderful feedback and for choosing to experience our newly opened Fairmont Bangkok Sukhumvit. We are delighted that our thoughtful design, attention to detail, welcoming atmosphere, and breakfast experience made such a positive impression. It is particularly rewarding to know that, among your many stays in Bangkok, you felt especially at home with us. Thank you also for recognising Ryan’s professionalism and helpfulness. Your kind comments will certainly be shared with him and the team. We appreciate your feedback regarding Wi-Fi connectivity and will share it with the relevant team for further attention. We very much look forward to welcoming you back and continuing our relationship with you. Warm regards, Yoony S. Director of Operations Fairmont Bangkok Sukhumvit

Dear Mr. L., Thank you very much for your wonderful feedback following your stay at Fairmont Bangkok Sukhumvit. We are delighted to hear that you felt at home throughout your stay and enjoyed the warm recognition from our team, together with the dining experiences across the hotel, from breakfast and poolside dining to dinner at Harper’s. Your encouraging comments are particularly meaningful to our team as we continue to shape the guest experience at our newly opened hotel. Thank you for your kind understanding and for recommending us so highly. We very much look forward to welcoming you back home to Fairmont Bangkok Sukhumvit. Warm regards, Yoony S. Director of Operations Fairmont Bangkok Sukhumvit

Dear Ms. K., Thank you very much for your wonderful feedback following your stay at Fairmont Bangkok Sukhumvit. We are delighted that you enjoyed the warm hospitality of our team, the thoughtful turndown service, and the comfort and impeccable presentation of your room. It is especially rewarding to know that your Fairmont Gold experience and room upgrade exceeded your expectations. We are equally pleased that you felt well recognised as an ALL Platinum member. Your generous appreciation is a wonderful encouragement to our team. Thank you for your enthusiastic recommendation. We look forward to welcoming you back to Fairmont Bangkok Sukhumvit for another exceptional stay. Warm regards, Yoony Song Hotel Manager Fairmont Bangkok Sukhumvit

Dear Ms. N., Thank you very much for your excellent feedback following your stay at Fairmont Bangkok Sukhumvit. We are delighted that you enjoyed the spacious accommodation and the warm hospitality of our team. Your special recognition of Pam is particularly appreciated. It is wonderful to know that her professionalism and attentive care made your stay so effortless. I will be pleased to share your kind words with her. We also appreciate your constructive feedback regarding the in-room comfort and connectivity, and regret that these aspects did not fully meet your expectations. Your comments have been noted as we continue to enhance the guest experience. Thank you for your generous recommendation and for your recognition of our ALL Accor loyalty programme. We look forward to welcoming you back for another enjoyable stay. Warm regards, Yoony Song Hotel Manager Fairmont Bangkok Sukhumvit

Dear Ms. T., Thank you very much for sharing your wonderful feedback following your stay at Fairmont Bangkok Sukhumvit. We are delighted that our team’s professionalism, warmth, and attentive service made your experience so enjoyable. Your recognition of our colleagues across the Front Desk, Concierge, and breakfast team is truly appreciated and will be shared with them. We also appreciate your feedback regarding lounge access for ALL Platinum members and hope to have the opportunity to welcome you back for another memorable stay. Warm regards, Yoony S. Director of Operations Fairmont Bangkok Sukhumvit

Dear Ms. H., Thank you very much for your excellent feedback following your four-day stay at Fairmont Bangkok Sukhumvit. We are delighted that you found our hotel well suited to your business needs and enjoyed our fitness facilities and vegan dining options. It is also wonderful to know that our team and facilities contributed to such a positive experience. Thank you for your generous recommendation. Whether for business or leisure, we would be delighted to welcome you back on your next visit to Bangkok. Warm regards, Yoony S. Director of Operations Fairmont Bangkok Sukhumvit

Dear Mr. K., Thank you very much for sharing such a wonderful review following your stay at Fairmont Bangkok Sukhumvit. We are delighted to know that you had such an enjoyable experience, from the warm welcome and impeccable room cleanliness to our dining experiences and the attentive hospitality of our team. It is particularly rewarding to hear that you felt well recognised as an ALL Diamond member and appreciated the flexibility of our late check-out arrangement. Your special recognition of Chris at The Club Fairmont is greatly appreciated. His professionalism, enthusiasm, and warm greetings are a wonderful reflection of the hospitality we strive to deliver, and your kind comments will certainly be shared with him. Thank you also for bringing the elevator movement and Wi-Fi speed to our attention. We will share your feedback with the relevant teams for review. Thank you once again for your generous recommendation. We very much look forward to welcoming you back for another memorable stay in Bangkok. Warm regards, Yoony S. Director of Operations Fairmont Bangkok Sukhumvit

Dear Mr. C., Thank you very much for sharing such a wonderful review following your stay at Fairmont Bangkok Sukhumvit. We are delighted to hear that you and your wife had such a perfect stay and enjoyed our elegant surroundings, relaxing pool, breakfast, and The Club Fairmont. It is particularly rewarding to know that our ALL Platinum benefits, including the room upgrade and late check-out, added to your experience. Your special recognition of Nuch at Reception is greatly appreciated. We are especially pleased that her warm smile, attentive care, and thoughtful room introduction made such a positive impression on you and your wife. Your kind words will certainly be shared with her. Thank you once again for your generous recommendation. We very much look forward to welcoming you both back for another memorable stay. Warm regards, Yoony S. Director of Operations Fairmont Bangkok Sukhumvit

Dear Mr. V., Thank you for sharing such a wonderful review following your stay at Fairmont Bangkok Sukhumvit. We are delighted that you enjoyed our spacious suite, luxurious facilities, swimming pool and spa. Most importantly, it is truly rewarding to know that our Heartists at the Fairmont Gold Lounge (The Club Fairmont) made such a lasting impression through their genuine warmth, attentiveness and personalised hospitality. Your special recognition of Nanny, Mos, Paint, Dew and Som is greatly appreciated. We will be delighted to share your kind words with each of them, as recognition such as yours is a wonderful encouragement to our team. As you so beautifully expressed, it is our people who make a hotel truly extraordinary. Thank you for recognising the spirit of Fairmont hospitality and for your continued trust as an ALL Diamond member. We very much look forward to welcoming you back for another exceptional experience in Bangkok. Warm regards, Yoony S. Director of Operations Fairmont Bangkok Sukhumvit

Dear Mr. D., Thank you very much for sharing your kind feedback following your stay at Fairmont Bangkok Sukhumvit. We are delighted to hear that you enjoyed our stylish accommodation and felt warmly welcomed by our team. Knowing that our Heartists were always ready to assist you is particularly rewarding, as thoughtful and attentive service is at the heart of the Fairmont experience. Thank you for your recommendation and for your support as an ALL Silver member. We look forward to welcoming you back to Fairmont Bangkok Sukhumvit for another memorable stay. Warm regards, Yoony S. Director of Operations Fairmont Bangkok Sukhumvit

Dear Mr. L., Thank you for taking the time to share your feedback following your stay at Fairmont Bangkok Sukhumvit. We are pleased to hear that you enjoyed our pool and sauna, fitness center, lobby, and the room upgrade arranged for you. We also appreciate your positive comments on the hotel’s cleanliness. Thank you as well for your feedback regarding our housekeeping service and cocktails. We will review these areas carefully and continue working to enhance the overall guest experience. We appreciate your candid feedback and look forward to welcoming you back to Fairmont Bangkok Sukhumvit. Warm regards, Yoony S. Director of Operations Fairmont Bangkok Sukhumvit

Dear Mr. T., First and foremost, please accept my sincere apologies for the disappointing experience you and your wife encountered during your stay at Fairmont Bangkok Sukhumvit. Having carefully reviewed your feedback, I fully understand your frustration. The concerns you have raised reflect a number of inconsistencies across different areas of our operation, particularly in service delivery, attention to detail and communication between departments. This is not the level of hospitality we aspire to provide, and I acknowledge that we fell short of your expectations. I am pleased that our Spa team made a positive impression during your visit. However, I recognize that this does not outweigh the shortcomings you experienced throughout the rest of your stay. I understand that you are already in communication with our General Manager, Mr. Jérôme Lobier, regarding these matters. Please be assured that your feedback has my attention, and I will ensure that the concerns raised are reviewed with the respective department heads. As an ALL Accor Classic member, we appreciate your continued support and regret that we did not deliver the experience you should have expected from Fairmont Bangkok Sukhumvit. Thank you for taking the time to share your concerns. We will give these matters the attention they deserve. Warm regards, Yoony Song Hotel Manager Fairmont Bangkok Sukhumvit

Dear Mr. T., Thank you very much for your wonderful feedback following your stay at Fairmont Bangkok Sukhumvit. We are delighted to know that you found your experience exceptional and enjoyed our thoughtful design, facilities, and attentive service. Your perfect ratings across all aspects of your stay are a great encouragement to our team. Thank you once again for your generous recommendation. We look forward to welcoming you back to Fairmont Bangkok Sukhumvit for another exceptional experience. Warm regards, Yoony S. Director of Operations Fairmont Bangkok Sukhumvit