Grand Mercure Bangkok Asoke Residence

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Grand Mercure Bangkok Asoke Residence 5 stars

Customer review rating (ALL Rating) 4.6/5 17 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 5-10 minute walk to BTS and MRT Asoke/ Terminal 21

  • Spacious suite; starting from 71 m2

  • All suite has separated living area, full kitchen, and private balcony

  • Roof top pool with fitness, sauna and steam

  • Free WIFI

Hotel location

Grand Mercure Bangkok Asoke Residence

50/5 Sukhumvit Soi 19, Wattana District
10110 BANGKOK
Thailand

  • Bangkok Bus BMTS:  40 Sukhumvit Soi 19

  • MRT:  1 Sukhumvit

  • Skytrain BTS:  1 Asoke

  • By plane

    SUVARNABHUMI BKK At 35km / 21.75 miles

  • By car

    Airport At 1km / 0.62 miles

  • By car

    Ploenchit Exit At 1km / 0.62 miles

GPS:13.741667, 100.560834

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast Non contractual photo

Start the day with a delicious buffet International breakfast served at rooftop Breakfast Room from 6.30 am. Taste the premium food selection for a fantastic morning cuisine experience.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Grand Mercure Bangkok Asoke Residence

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  17 reviews

TripAdvisor Rating  4.5/5  795 reviews

Certificate of excellence 2022

Good cost performance

TripAdvisor rating 4.0/5

maruyu TripAdvisor review

We stayed the residence for 2 weeks as a family of 5 adults. The rooms are spacious with basic facilities and equipment; staff are friendly; conveniently located with many options for shopping and dining. The building is well maintained and clean but infrastructure and some equipment are old and need being renewed.

Dear maruyu, Thank you for your feedback and compliment for the room, facilities, location & staff. The equipment upgraded has been started. And we are looking forwards to welcome your family back soon. Sincerely yours, BT

almost like home

Customer review rating 3.5/5

Jacques M. Couples - Confirmed reviews ALL

very nice hotel, well situated close to shopping and transportation. staff very accommodating especially housekeeping and managerial personnel. room is very spacious and kitchen has all you need to feel comfortable.

Dear JOHN LEE M., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truly value your opinion please take a moment to share your experience on tripadvisor by follow link http://bit.ly/2HnkfpJ (+post) in the above corner right hand side will be useful for us Sincerely, Banthueng Talayarak(BT) General Manager Grand Mercure Bangkok Asoke Residence email: gm…

Kindly help from all staff

Customer review rating 5.0/5

Ken J. Business - Confirmed reviews ALL

I has stayed several years at Grand Mercure Asoke Residence. During this stay, your staff always kindly help me. Then I felt not stay hotel, stay at home. I never forget this one of my good memories.

Dear KENICHI I., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truly value your opinion please take a moment to share your experience on tripadvisor by follow link http://bit.ly/2HnkfpJ (+post) in the above corner right hand side will be useful for us. Sincerely, Banthueng Talayarak(BT) General Manager Grand Mercure Bangkok Asoke Residence email: gm…

Most satisfied

Customer review rating 5.0/5

Amiel H. Business - Confirmed reviews ALL

Everything in my long stay was perfect! I’m going to stay here whenever I’m in Bkk, and that’s very long periods every year! I would like to Thank the excellent staff of the hotel- Khun Pon, Nam, May, the front desk manager, khun Meu. Khun Man from the restaurant and the other restaurant staff. The housekeeping staff for daily excellent service. The bellboy that was very helpful, but sadly I don’t remember his name. And above all, special thanks to the manager that is running this establishment so well, Khun BT, Thank you very much to all of you

Dear AMIEL DOV H., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truly value your opinion please take a moment to share your experience on tripadvisor by follow link http://bit.ly/2HnkfpJ (+post) in the above corner right hand side will be useful for us. Sincerely, Banthueng Talayarak(BT) General Manager Grand Mercure Bangkok Asoke Residence email: gm…

comfortable and relaxing stay

Customer review rating 4.0/5

Jacques M. Couples - Confirmed reviews ALL

hotel situated on a quiet street close to bus and train stations and also malls. fine eateries close by also. hotel is a bit dated but very clean. pool was nice but gym equipment could use an update. staff was very accommodating and housekeeping was excellent. check in was not a hassle at all. enjoyed our stay and I would recommend.

Dear JOHN LEE M., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truly value your opinion please take a moment to share your experience on tripadvisor by follow link http://bit.ly/2HnkfpJ (+post) in the above corner right hand side will be useful for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Banthueng Talayarak(BT) General Manager Grand Mercure Bangkok Asoke Residence email: gm…

Repeat guest... would return again

Customer review rating 4.0/5

Nicholas Business - Confirmed reviews ALL

Once again a very enjoyable stay although the executive suite, - extremely good value given its sheer size - looks rather tired. There was an unsightly water stain above the shower recess in the main bathroom that needs attention. I found the same issue in the suite I stayed in last time I visited so appears there's a common water leaking problem. Needs maintenance. Surely the room service staff have seen this and reported it so hopefully this has been attended to by now.

Dear NICHOLAS C., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive your feedback. I will share your comments with our team and strive to continuously improve the quality & services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Banthueng Talayarak(BT) General Manager Grand Mercure Bangkok Asoke Residence email: gm…

Very Pleasant Surprise

TripAdvisor rating 4.0/5

TravelWeary49 TripAdvisor review

On arrival I was greeted in a very professional and courteous way. The room was large, very clean, quiet and comfortable. All necessary amenities, including a washing machine, were on hand. The staff - reception, housekeeping, room service and security - all made me feel very welcome. The only downside is the lack of an-house restaurant.

Dear TravelWeary49, Thank you for your feedback and compliment for our services, staff & facilities. The Rooftop Restaurant will be back to usual operation by ASAP. We are looking forwards to welcome you back soon. Sincerely yours, BT

Great location and staff

Customer review rating 4.5/5

Paul C. Couples - Confirmed reviews ALL

The perfect spot, close to Terminal 21. Robinsons/Tops, restaurants and Asoke/Sukhumvit BTS/MRT. The room was large and had full kitchen facilities. The staff was very helpful. Although due to C19 the restaurant was closed, breakfast was delivered to the room each morning.

Dear PAUL THOMAS C., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truly value your opinion please take a moment to share your experience on tripadvisor by follow link http://bit.ly/2HnkfpJ (+post) in the above corner right hand side Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Banthueng Talayarak(BT) General Manager Grand Mercure Bangkok Asoke Residence email: gm…

Great and extremely spacious suite. Terrific location.

Customer review rating 4.0/5

Nicholas Business - Confirmed reviews ALL

I have now stayed twice within the past 3 months and on the most recent occasion, I attempted to book directly hoping to obtain a favourable discount as a repeat customer. Also, by dealing direct, the hotel avoids having to pay fees to the various online booking systems. And these I understand can be quite expensive. Disappointingly though and after a frustrating email and also spoken exchange with the reservation supervisor, my attempt to book direct, initially proved a total waste of time. I did finally manage to secure a deal comparable to what the booking systems were offering, but it was neither a pleasant nor a simple process in any way.. Then of course the same suites (we actually booked 2) were discounted again before our actual date of stay. So I contacted the hotel and tried to secure the new lower prices and what a horrible chore that proved to be. The service and attitude to my request was illogical and I'm really not sure whether it's a lack of training or simple absence of knowledge. Or perhaps it was just an incompetent amateur who I dealt with. Fortunately though after asking to speak to the manager, the excellent GM as it turned out, he proved to be a wonderful breath of "can do" customer service. He also demonstrated a practical understanding of the situation, which was Immediately remedied, to my relief and satisfaction. Anyway our check in was highlighted by an upgrade to an even larger suite (lovely surprise) but our stay was unfortunately marred by a ridiculous incident when the electronic door card-access system failed and my colleague could not get into his suite. A series of "technicians" fumbled around for nearly 45 minutes, trying to get the door unlocked. Ludicrous really as these mechanisms should be readily configured with a master over-ride solution. God forbid had it have been a life-threatening emergency. A very special mention for the excellent service and approach by "John" the concierge. Very professional and attentive

Dear NICHOLAS C., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive the feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and please fell free to contact me directly for your future trip. Sincerely, Banthueng Talayarak(BT) General Manager Grand Mercure Bangkok Asoke Residence email: gm…

A great Choice

Customer review rating 5.0/5

John G. Couples - Confirmed reviews ALL

The property is super clean, and everyone is so friendly and helpful. Check in was quick and easy. We chose the one bedroom apartment. Very spacious and modern. Comfy bed, great AC, a full kitchen and a washer, plus a nice balcony. Daily housekeeping was excellent. Rooftop pool fitness center and sauna. The location is great, just a few minutes walk to Asoke BTS, and MRT, or you can use the shuttle service. We stayed for 7 days, and everything was perfect. We will be return customers!

Dear JOHN JOSEPH G., We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We truly value your opinion please take a moment to share your experience on tripadvisor by follow link http://bit.ly/2HnkfpJ Sincerely, Banthueng Talayarak(BT) General Manager Grand Mercure Bangkok Asoke Residence email: gm…

Will be back

TripAdvisor rating 5.0/5

mactech Couples - TripAdvisor review

Nice résidence , well located in a quiet place Friendly staff making you welcome and always ready to help Very clean and large room a bit old fashion Water for shower not warm No bar as well no restaurant

Dear mactech, Thank you for your feedback & nice to hear that you were impress with the friendly and kindness of staff. Hot water in the shower will be investigate and fixing it The breakfast room will be operate for lunch and dinner soon. Sincerely yours,BT

Great stay

TripAdvisor rating 5.0/5

35Peter Solo travel - TripAdvisor review

A great place to stay in Bangkok and in a great location. A 5 minute walk to the main Sukhumvit Road and the MRT / BTS stations. The hotel is on a residential road with a number of practical shops; Terminal 21 is a large shopping mall which houses a large number of shops and restaurants and the best value food-court in Bangkok - there is also a supermarket. Robinsons department store is opposite Terminal 21 and also has a very good Tops supermarket. There is a Hotel Tuk Tuk service that operates from the Hotel to main Sukhumvit road and runs every half hour during the day. The rooms are actually large apartments and vary in size but all have separate bedrooms, living rooms, bathrooms and kitchens with dinning area; everything is provided for a great stay. The hotel is very clean and the staff are all very accommodating. The General Manager, Khun BT, is very friendly and helpful and is always on hand if need be - on busy days he can also be found helping out with the breakfast service. Khun BT and his team do a great job. The new breakfast area on the 14th floor by the swimming pool is very clean and tidy and has been fully renovated; the breakfast is very good and good value. The wifi in all areas of the hotel is excellent and the daily cleaning of the suites is very good. I always enjoy staying at this hotel and will continue to do so. My thanks to Khun BT and all of the staff for being so kind and helpful.

Dear 35Peter, Thank You for sharing us your experience while recent stay. It's a useful tips or guidance for other travelers who are looking for accommodation in Bangkok. We are looking forwards to welcome you back to your 2nd home soon. Sincerely yours, BT

Past its prime

TripAdvisor rating 2.0/5

BarryE138 Couples - TripAdvisor review

This hotel has great potential but has suffered from lack of updating for a long time. That, plus the incredible smell coming from the canal adjacent to the property at this time of year, makes it tough to recommend. The location is convenient, the rooms are clean, the staff pleasant (especially the lady serving breakfast at the very nice rooftop facility - although the rest seem bored, frankly) but it is "old". We certainly give credit for honouring our ALL status with the upgrade to a huge suite.

Dear Barry E, Thank You for your feedback , The refreshment & refurbishment project is continue to upgraded from accommodation previous year ,Fitness and new Breakfast room last year. The Lobby will be continue for this coming project. We are in cooperating with Government agencies to improve the water quality in the adjacent canal and expect soon with a good result. Sincerely yours, BT

Incredibly huge suite

TripAdvisor rating 4.0/5

NutthawootP Solo travel - TripAdvisor review

I had a chance to stay for a night. The staffs were friendly. Though the location was a bit distance from the Skytrain, they have a shuttle service to Terminal21, which is good. I was upgraded to the executive suite as a benefit of a diamond loyalty member. The suite was incredibly huge. It would be perfect if I were here for an extended stay visit. Unfortunately, the welcome amenity and complimentary welcome drink coupons were not given. I didn't expect anything fancy here. However, as the property under the Grand Mercure brand, I think what I experienced was a bit underwhelming.

Dear NutthawootP, Thank you for your feedback and compliment for staff, facilities. We are working to upgraded welcome amenities , drink for the royalty member which will launching soon. Looking forwards to welcome you back. Sincerely yours, BT

Nice hotel

TripAdvisor rating 4.0/5

razibahmed11 Couples - TripAdvisor review

This was my 4th visit to the hotel in last two months. Location, room, service all are good. One thing that I didn't like that for two person the room rate is higher than two person without breakfast also. And the hotel charged me 400 Baht for a water glass which is too high.

Dear razibahmed11, Thank you for your feedback, the charge of water glasses will credit back to your account for your next stay. Sincerely yours, BT

Still an excellent place to stay in Bangkok

TripAdvisor rating 5.0/5

Uwe2403 Couples - TripAdvisor review

Even the competition of hotels increases year by year in the Sukhumvit area, the Grand Mercure Asoke Residence is still our first choice in Bangok. Excellent located in the centre of Sukhumvit, Skytrain and MRT Stations in shortwalk distance you will find a very nice , friendly and very clean accomodation. Even the place is not the newest, but it´s well maintained. Rooms are much bigger than in the average hotel and you can feel realy homely. Since aour last stay last year things improved significantly. Breakfast is now served at the very nice redisigned rooftop area and the quality of the breakfast improved a lot. Friendly staff serves you and it´s a relaxing start in the morning. The new GM, Mr. Banthueng Talayarak and his friendly staff make your stay a very pleasent one.

Dear Uwe2403 Thank you for your compliment, your feedback will help other traveler who are looking for accommodation in Bangkok to find a good place located in the central of Bangkok / Sukhumvit area. Looking forwards to welcome you back to your 2nd home soon. Sincerely yours, BT

Happy Customers

TripAdvisor rating 5.0/5

ericsaw2019 Friends getaway - TripAdvisor review

My family & I have been staying @ Asoke whenever we are in Bangkok. The staffs are caring, courteous & helpful. Housekeeping are great in keeping our rooms clean & tidy. Breakfast spreads are sufficient & tasty.

Dear ericsaw2019, Thank you for your feedback & compliment to the team, services & breakfast. We are looking forwards to welcome you & your family back soon. Sincerely yours,BT

Grand Mercure Bangkok Asoke Residence

TripAdvisor rating 5.0/5

jerome C Business - TripAdvisor review

Perfect, pet friendly which is very rare in bkk, breakfast very good and service is perfect, bed a bit hard for me but some people like it that way... i like more plush... however altogether perfect and i do recommend the place.

Dear jerome C, Thank you for your comment & glade to hear good breakfast feedback with the new ambience on the rooftop. Looking forwards to welcome you back soon. Sincerely yours,BT

Recommend

TripAdvisor rating 5.0/5

paulwcormack Solo travel - TripAdvisor review

Great Stay in a good location, everything close by for what I required, staff very friendly and helpful. Room was very spacious and felt more like home than a hotel residence. Highly recommend anyone looking for a great place to stay

Dear paulwcormack Thank you for your feedback & recommend us to other travelers. We are looking forwards to welcome you back soon. Sincerely yours, BT

Excellent Customer Service

TripAdvisor rating 5.0/5

VickibM6346lO Business - TripAdvisor review

We frequently stay at this hotel and are always very impressed by the high level of customer service, the staff go above and beyond to accommodate us every-time. The hotel is also very conveniently located and public transport is easily accessible and the rooms are very spacious! 100% would recommend.

Dear VickibM6346lO, Thank you for sharing us your experience during your recent stay with us. We are very appreciate to know that our services & products provided were meet & beyond your expectation. Looking forwards to welcome you back soon. Sincerely yours, BT

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