Once again a very enjoyable stay although the executive suite, - extremely good value given its sheer size - looks rather tired. There was an unsightly water stain above the shower recess in the main bathroom that needs attention. I found the same issue in the suite I stayed in last time I visited so appears there's a common water leaking problem. Needs maintenance. Surely the room service staff have seen this and reported it so hopefully this has been attended to by now.

On arrival I was greeted in a very professional and courteous way. The room was large, very clean, quiet and comfortable. All necessary amenities, including a washing machine, were on hand. The staff - reception, housekeeping, room service and security - all made me feel very welcome. The only downside is the lack of an-house restaurant.

The perfect spot, close to Terminal 21. Robinsons/Tops, restaurants and Asoke/Sukhumvit BTS/MRT. The room was large and had full kitchen facilities. The staff was very helpful. Although due to C19 the restaurant was closed, breakfast was delivered to the room each morning.

I have now stayed twice within the past 3 months and on the most recent occasion, I attempted to book directly hoping to obtain a favourable discount as a repeat customer. Also, by dealing direct, the hotel avoids having to pay fees to the various online booking systems. And these I understand can be quite expensive. Disappointingly though and after a frustrating email and also spoken exchange with the reservation supervisor, my attempt to book direct, initially proved a total waste of time. I did finally manage to secure a deal comparable to what the booking systems were offering, but it was neither a pleasant nor a simple process in any way.. Then of course the same suites (we actually booked 2) were discounted again before our actual date of stay. So I contacted the hotel and tried to secure the new lower prices and what a horrible chore that proved to be. The service and attitude to my request was illogical and I'm really not sure whether it's a lack of training or simple absence of knowledge. Or perhaps it was just an incompetent amateur who I dealt with. Fortunately though after asking to speak to the manager, the excellent GM as it turned out, he proved to be a wonderful breath of "can do" customer service. He also demonstrated a practical understanding of the situation, which was Immediately remedied, to my relief and satisfaction. Anyway our check in was highlighted by an upgrade to an even larger suite (lovely surprise) but our stay was unfortunately marred by a ridiculous incident when the electronic door card-access system failed and my colleague could not get into his suite. A series of "technicians" fumbled around for nearly 45 minutes, trying to get the door unlocked. Ludicrous really as these mechanisms should be readily configured with a master over-ride solution. God forbid had it have been a life-threatening emergency. A very special mention for the excellent service and approach by "John" the concierge. Very professional and attentive

The property is super clean, and everyone is so friendly and helpful. Check in was quick and easy. We chose the one bedroom apartment. Very spacious and modern. Comfy bed, great AC, a full kitchen and a washer, plus a nice balcony. Daily housekeeping was excellent. Rooftop pool fitness center and sauna. The location is great, just a few minutes walk to Asoke BTS, and MRT, or you can use the shuttle service. We stayed for 7 days, and everything was perfect. We will be return customers!

Nice résidence , well located in a quiet place Friendly staff making you welcome and always ready to help Very clean and large room a bit old fashion Water for shower not warm No bar as well no restaurant

A great place to stay in Bangkok and in a great location. A 5 minute walk to the main Sukhumvit Road and the MRT / BTS stations. The hotel is on a residential road with a number of practical shops; Terminal 21 is a large shopping mall which houses a large number of shops and restaurants and the best value food-court in Bangkok - there is also a supermarket. Robinsons department store is opposite Terminal 21 and also has a very good Tops supermarket. There is a Hotel Tuk Tuk service that operates from the Hotel to main Sukhumvit road and runs every half hour during the day. The rooms are actually large apartments and vary in size but all have separate bedrooms, living rooms, bathrooms and kitchens with dinning area; everything is provided for a great stay. The hotel is very clean and the staff are all very accommodating. The General Manager, Khun BT, is very friendly and helpful and is always on hand if need be - on busy days he can also be found helping out with the breakfast service. Khun BT and his team do a great job. The new breakfast area on the 14th floor by the swimming pool is very clean and tidy and has been fully renovated; the breakfast is very good and good value. The wifi in all areas of the hotel is excellent and the daily cleaning of the suites is very good. I always enjoy staying at this hotel and will continue to do so. My thanks to Khun BT and all of the staff for being so kind and helpful.

This hotel has great potential but has suffered from lack of updating for a long time. That, plus the incredible smell coming from the canal adjacent to the property at this time of year, makes it tough to recommend. The location is convenient, the rooms are clean, the staff pleasant (especially the lady serving breakfast at the very nice rooftop facility - although the rest seem bored, frankly) but it is "old". We certainly give credit for honouring our ALL status with the upgrade to a huge suite.

I had a chance to stay for a night. The staffs were friendly. Though the location was a bit distance from the Skytrain, they have a shuttle service to Terminal21, which is good. I was upgraded to the executive suite as a benefit of a diamond loyalty member. The suite was incredibly huge. It would be perfect if I were here for an extended stay visit. Unfortunately, the welcome amenity and complimentary welcome drink coupons were not given. I didn't expect anything fancy here. However, as the property under the Grand Mercure brand, I think what I experienced was a bit underwhelming.

This was my 4th visit to the hotel in last two months. Location, room, service all are good. One thing that I didn't like that for two person the room rate is higher than two person without breakfast also. And the hotel charged me 400 Baht for a water glass which is too high.

Even the competition of hotels increases year by year in the Sukhumvit area, the Grand Mercure Asoke Residence is still our first choice in Bangok. Excellent located in the centre of Sukhumvit, Skytrain and MRT Stations in shortwalk distance you will find a very nice , friendly and very clean accomodation. Even the place is not the newest, but it´s well maintained. Rooms are much bigger than in the average hotel and you can feel realy homely. Since aour last stay last year things improved significantly. Breakfast is now served at the very nice redisigned rooftop area and the quality of the breakfast improved a lot. Friendly staff serves you and it´s a relaxing start in the morning. The new GM, Mr. Banthueng Talayarak and his friendly staff make your stay a very pleasent one.

My family & I have been staying @ Asoke whenever we are in Bangkok. The staffs are caring, courteous & helpful. Housekeeping are great in keeping our rooms clean & tidy. Breakfast spreads are sufficient & tasty.

Perfect, pet friendly which is very rare in bkk, breakfast very good and service is perfect, bed a bit hard for me but some people like it that way... i like more plush... however altogether perfect and i do recommend the place.

Great Stay in a good location, everything close by for what I required, staff very friendly and helpful. Room was very spacious and felt more like home than a hotel residence. Highly recommend anyone looking for a great place to stay

We frequently stay at this hotel and are always very impressed by the high level of customer service, the staff go above and beyond to accommodate us every-time. The hotel is also very conveniently located and public transport is easily accessible and the rooms are very spacious! 100% would recommend.