Novotel Bangkok Sukhumvit 20 Hotel 4.5 stars

Customer review rating 4.5/5 8,573 reviews
Novotel Bangkok Sukhumvit 20
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Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Introducing Gourmet Bar, Food Exchange and rooftop bar 'Sky on 20'

  • 'Family at Novotel' interconnecting rooms and Family Suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
Business services
  • 17 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20
Klong Toey
10110
bangkok
thailand

Tel: +6620094999

Fax: (+66)2/0094900

Contact email

Check-in from 14h00

Check out up to 12h00

  • MRT SUKHUMVIT :   BLUE LINE EXIT 2

  • BTS ASOK :   SUKHUMVIT LINE EXIT 6

  • By plane

    DON MUANG At 25km / 15.53 miles - Shuttle paying

  • By plane

    SUVARNABHUMI INTL At 25km / 15.53 miles - Shuttle paying

GPS :13.731522, 100.564021

Our accommodations

The hotel offers 244 guestrooms and suites featuring stylish, contemporary designs under five room types from superior rooms to executive suites. Our superior rooms starts from 30 sq.m. providing spacious ambience for our guests while being away from home

Accessible room

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM,1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

FAMILY SUITE, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM, 2 Single Size Beds, High Floor

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

The restaurant comprises of several individual show kitchens, serving cuisine from both Western and Asian regions. A modern interpretation of Food Markets from around the Globe will give a taste of your travels in the heart of Bangkok's downtown.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Charm Korean Restaurant

Type of cuisine: Barbecue

Charm, a refined Korean Barbeque restaurant, welcomes its guest with its signature melt-in-your mouth whole rib-eye steaks, Charms experienced service team will assist table-side and enjoy the meal with plentiful of imported Hite beer from South Korea

GOURMET BAR

Photo non contractuelle / Strictly non binding

Gourmet Bar is an informal, friendly eating and drinking space where people want to meet and taste trendy drinks as well as enjoy eating meals served from the bar, in traditional Thai, Western cuisine as well as modern interpretations and fusions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Relax at our 9th Floor Infinity Pool offering great views over Bangkok. Sip and enjoy a cool drink or Snack from our Poolbar on your sunlounge or Poolside undercover dining area. Families can also enjoy a dedicated kids pool and separate kids club.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY ON 20

Photo non contractuelle / Strictly non binding

Located on the 26th floor with the spectacular sunsets views and non-stop nightscape of Bangkok. The bar has a full range of wines, beers, and a range of cocktails you may wish to indulge in along with a selection of tapas style snacks and pizzas.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 640

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,573 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,423 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely hotel

Customer review rating 4.5/5

Tom A. C. Friends - 13/02/2020 Confirmed reviews ALL

Staff / romms/ hotel Everything was perfect. Coming back for sure

Dear Tom Agner C., Thank you for taking time sharing your feedback from your recent visit with us. I am so glad to see that your overall experience with us was satisfied. I will share your opinion with our team. We have been constantly improving the quality of our services, and I believe this feedback will be a great encouragement to all of our staff. Thank you once again for sharing your experience with us. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Well located

Customer review rating 4.5/5

Mary A. Couples - 12/02/2020 Confirmed reviews ALL

Great hotel, clean, spacious, lovely staff. Breakfast superb. Pool area good. Spa great & not silly prices! Keep it up please.

Dear Mary A., Thank you very much for your valuable opinions and comments regarding your recent visit at Novotel Bangkok Sukhumvit 20. Based on opinions and impressions we received, we will continue to devote our efforts to further improving our services. Thank you once again for sharing your feedback. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

A very nice 4 Star hotel

Customer review rating 4.5/5

Cmbobbo Solo - 11/02/2020 Confirmed reviews ALL

First time at this hotel, and hadn’t stated on Soi 20 in years. Everything about the hotel was good. The location great, many restaurants in the area. The front desk and bell staff very friendly. The gym small, but enough equipment to get a decent workout. The pool area is very nice. It’s nice hotel and good value.

Dear Cmbobbo, Thank you for choosing Novotel Bangkok Sukhumvit 20. I am happy to see that you had a great experience with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for letting us know your experience and hope to see you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Lovely restaurants nearby and easy access to the train station

Customer review rating 4.5/5

Parryp Couples - 11/02/2020 Confirmed reviews ALL

Very comfortable beds. Extremely helpful and friendly staff.

Dear parryp, Thank you for taking the time to share your positive review regarding your recent stay at Novotel Bangkok Sukhumvit 20. I was delighted to read that you had a great experience with us and you enjoyed the hospitality of our staff. Our team would be proud to display your kind comments regarding our hotel and services. Thank you again for letting us know your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Efficient and pleasant front office staff, comfortable rooms

Customer review rating 4.5/5

Dan Solo - 09/02/2020 Confirmed reviews ALL

As the title describes, it's a great hotel, a little away from the BTS/MRT stations, but at this time of the year the weather isn't too hot so the short walk is quite nice.

Dear Dan, Thank you for choosing Novotel Bangkok Sukhumvit 20. I am happy to see that you had a great experience with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for letting us know your experience and hope to see you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Quality hotrl

Customer review rating 4.5/5

Andrew C. Couples - 08/02/2020 Confirmed reviews ALL

Professional and welcoming service with nicely appointed rooms with good accessories

Dear Andrew C., We sincerely appreciate you taking the time to provide us your feedback. I am very glad to hear that our staff made your stay pleasant and you enjoyed most of the time at Novotel. I will share your feedback with our team and I believe that they would be proud to display your kind comments regarding our hotel and services. This feedback will be a great support to encourage the morale of all our staff who strive to provide a high level of service continuously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Wonderful Hotel

Customer review rating 4.5/5

Anthony S. Couples - 08/02/2020 Confirmed reviews ALL

From start to finish our experience at this hotel was wonderful. The room and view was fabulous, the breakfast was the best I have had at a hotel, and the choice just great. the pool was a great chill out area, along with the roof top bar.

Dear Anthony S., Thank you so much for your good feedback regarding your recent visit at Novotel Bangkok Sukhumvit 20. We are happy to hear that you enjoyed your stay with us and that we could exceed in all your expectations. I will share your opinion with our team. We have been constantly improving the quality of our services, and I believe this feedback will be a great encouragement to all of our staff. Thank you once again for sharing your experience with us. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Good stay

Customer review rating 4.5/5

Priscilla M. S. Couples - 08/02/2020 Confirmed reviews ALL

Very comfortable, very helpful, reasonable area.

Dear Priscilla M S., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Comfortable stay

Customer review rating 4.5/5

Doron B. Business - 06/02/2020 Confirmed reviews ALL

Very good location, nice and comfortable rooms, Pleasant lounge

Dear Doron B., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. I am happy to see that you had a great experience with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Exceptional and friendly staff

Customer review rating 4.5/5

Ken Friends - 06/02/2020 Confirmed reviews ALL

My stay at Novotel Soi 20 was very good. The front line staff are excellent, friendly and knowledgeable. The location is good

Dear Ken, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. I am very glad to hear that our staff made your stay pleasant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Good Comment for Receptionist service team

TripAdvisor rating 4.5/5

Sightseer70941 Business - 06/02/2020 TripAdvisor review

I sincerely thank you for great service offered by Miss Cat, Manager of Executive Lounge, and her service receptionist team. They are very helpful, generous, and always gave me warm welcome for everytime of my stay at this hotel.

Good location, friendly staff

Customer review rating 4.5/5

David Business - 05/02/2020 Confirmed reviews ALL

Enjoyed my 3 night stay at the hotel. The breakfast was well presented and had a good range. Reception staff were friendly and helpful.

Dear David, We sincerely appreciate you taking the time to provide us your feedback. I am very glad to hear that our staff made your stay pleasant and you enjoyed most of the time at Novotel. I will share your feedback with our team and I believe that they would be proud to display your kind comments regarding our hotel and services. This feedback will be a great support to encourage the morale of all our staff who strive to provide a high level of service continuously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Polite , welcoming staffs

Customer review rating 4.5/5

Mieet G. Couples - 05/02/2020 Confirmed reviews ALL

The staff at reception Fai was very polite and helpful ,and mr. Mai at the sky bar rooftop. Even the staff at the bakery The hotel in nice and clean , lobby has good seating arrangement meant The room on 25 th floor was nice and clean , good bed and pillows ,if the room had been carpeted would be much better for hotel ..would be a bit more luxurious The lounge area on the 25th floor was nice and big , the food items are ok , I think can be much better for NOVOTEL lounge , The breakfast had a good spread of choices of food , may I suggest you add some more non- meat items ,, very less items for those who choose not to eat meat in the morning

Dear Mieet G, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I am happy to hear that your recent visit with us was a great one! I will share your comments with our team and pass your compliment to “Fai and Mai”. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

I wished the hotel had been closer to the old town and historic monuments (my personal interest for staying briefly in Bangkok.

Customer review rating 4.5/5

Chris M. Solo - 05/02/2020 Confirmed reviews ALL

Excellent in every other respect.

Dear CHRIS M., Thank you very much for your participation in the survey. It is always nice to have good and positive feedback. Your feedback will be shared with all our team members and this feedback will be a great support to encourage the morale of all our staff who strive to provide a high level of service continuously. Thank you again for letting us know your experience and hope to see you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Good stay

Customer review rating 4.5/5

Bassam F. Couples - 04/02/2020 Confirmed reviews ALL

Nice staff, clean and comfortable

Dear Bassam f., Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Good stay

Customer review rating 4.5/5

Joyce Couples - 04/02/2020 Confirmed reviews ALL

Novotel is my no.1 choice whenever i visit Bangkok. After we checked in I found our room a bit smelly and the girl in reception changed our room to a higher floor immediately, that’s great! First thing i need to highlight is — the pillows are extremely comfortable as well as the bed. Secondly i particularly want to say thanks to our room maker—Woody, she always left 3 or 4 bottles of complimentary water additionally in our room (think she saw our empty water bottles). Last but not least, the location is convenient, you can find 3 Family mart and 7/11 convenience shops around and as the hotel not located in main street, it’s also very quiet. I miss the pool and the view!

Dear Joyce, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I am happy to hear that your recent visit with us was a good one! I will share your comments with our team and pass your compliment to “Woody”. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Very nice and clean Hotel at a good location

Customer review rating 4.5/5

Marc H. Business - 04/02/2020 Confirmed reviews ALL

Overall excellent. Friendly staff, helpful and try to fullfil daily needs. Improvement needed: Service professionalety, very oft misunderstandings by food and drink orders. Cleaning of the tables after finishing the lunch or left tea cups coffee cups from the morning after sitting at the table for 5 hours. Every drink I want I need to ask for. Not obliging and observing customers. I recommend Kingsmen Bangkok for training :-) The gym need more equipment, for a Novotel not good enough equiped. For people who do Body building like me it's too less machines. 2 machines more like cable machine, which can be used for many muscles groups would be perfect. Space is still there. Pool is big enough for swimming, great pool area. Rooms are excellent, very good equipped and clean. Hotel is as well very nice. Sky bar is beautiful. Luv it. Will come back by each of my business trips to bkk and vocation. Thx!

Dear Marc H., Thank you for sharing your review. I was delighted to read that you enjoyed most of the time at Novotel. On the other hand it is disappointing to read of your unsatisfied experience and I would like to firstly offer you a sincere apology for any inconvenience caused. All the points you raised will definitely be reviewed with all concerned departments. We have been constantly improving the quality of our services, and I believe this feedback is essential in identifying areas for future improvement. Thank you again for letting us know your experience. I believed your next stay with us will sure to fulfill with more enjoyable than this time. Sincerely, Pongphant Yoksuwan Front Office Manager

Good location

Customer review rating 4.5/5

S.b S. Couples - 04/02/2020 Confirmed reviews ALL

We have just returned from a 13 night stay at the Novotel. We had a really good experience mostly there a just a couple of things that would have made our stay perfect. We had breakfast booked for our entire stay. The selection at breakfast was excellent , however too much food appears to be cooked at any time and it is kept warm however it is always cold . The sausages and bacon ore never warm and the pancakes are never cooked freshly and are cooked in large batches and are not as nice as freshly cooked ones . The coffee in the urns is excellent but they always seem to run out and no one bothers to refill them. Because of these issues the breakfast is not good value for money .

Dear S.B S., Thank you for taking the time to share your feedback from your recent visit with us. It is always a pleasure to receive your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I certainly look forward to the opportunity of welcoming you back to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Good stay

Customer review rating 4.5/5

Jennifer L. Business - 03/02/2020 Confirmed reviews ALL

The Novotel Bangkok surpassed expectations. It was the usual pleasant Novotel brand experience.

Dear Jennifer l., Thank you for choosing Novotel Bangkok Sukhumvit 20. I am happy to see that you had a great experience with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for letting us know your experience and hope to see you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Good stay

Customer review rating 4.5/5

Orna H. Couples - 03/02/2020 Confirmed reviews ALL

Nice & clean & very good breakfast

Dear Orna H., Thank you very much for your participation in the survey. It is always nice to have good and positive feedback. Your feedback will be shared with all our team members and this feedback will be a great support to encourage the morale of all our staff who strive to provide a high level of service continuously. Thank you again for letting us know your experience and hope to see you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager
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