Novotel Bangkok Sukhumvit 20

Novotel Bangkok Sukhumvit 20 4 stars

Customer review rating (ALL Rating) 4.6/5 672 reviews

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Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renowned gourmet bar and restaurants

  • Interconnecting rooms and Family Suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20, Klong Toey
10110 BANGKOK
Thailand

Telephone +66 2 009 4999

Fax +66 2 009 4900

  • MRT SUKHUMVIT:  BLUE LINE EXIT 2

  • BTS ASOK:  SUKHUMVIT LINE EXIT 6

  • By plane

    DON MUANG At 25km / 15 miles - Shuttle paying

  • By plane

    SUVARNABHUMI INTL At 25km / 15 miles - Shuttle paying

  • By train

    SUKHUMVIT MRT At 1km / 0 miles

GPS:13.731522, 100.564021

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our comtemporaty hotel in Sukhumvit offers 244 guestrooms and suites featuring stylish, contemporary designs. Select from five room types from superior rooms and executive suites. We tailor our room accomodations to best suit your needs and requirements. Be it a Superior Room or Family Suite, our rooms are designed to provide you the best of modern western comforts, elegantly enhanced with touches of Thai design. We promise a quaint luxury space that you can call your temporary home in Bangkok.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  672 reviews

TripAdvisor Rating  4.5/5  1,577 reviews

Certificate of excellence 2022

Should do better

TripAdvisor rating 3.0/5

josyanmadiskaff Business - TripAdvisor review

The great things about this hotel are the rooms: large, with a great window and very comfortable But...the food is not that of a 4 stars hotel at all, and the concierge was not professional. On checking in they asked for a 50 $ guarantee which the desk clerk forgot to give me back on my checking out... In summary this hotel needs badly a better management of the staff, and it definitely should have a new chef

Excellent Services

TripAdvisor rating 5.0/5

441mamtad Families - TripAdvisor review

I had a great experience with this team, people are very kind and generous. Do visit.💗 Pai had been very helpful and humble love his service. I would love to see him again. Thank you Novotel. #loveforthailand

Dear 441mamtad, Thank you very much for taking the time to write your review on Trip Advisor regarding your recent experience with us. We have shared your compliments with the entire team, as it is such a joy to hear that you had an enjoyable stay. Thank you for the wonderful comments for our team member, Khun Pai, as these comments are very important for us as we strive to ensure that all our valued guests are provided with the best level of services. Thank you once again and we look forward to welcoming you back soon! Your sincerely, Kanta Hanvesakul Resident Manager

Good services with great lounge

Customer review rating 4.5/5

Piyawan A. Couples - Confirmed reviews ALL

A little bid old room but clean, bedding is super comfy, all in room amenity provided. Executive lounge of 25th Fl and staff there are good. Not that many choice for breakfast but taste is good.

Dear Khun Piyawan, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. However we are sorry to hear that your experience was not met the expectation from the breakfast choice. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kanta Hanvesakul Resident Manager

Novotel sukumwit20

TripAdvisor rating 5.0/5

286tanapatc Friends getaway - TripAdvisor review

มาพักที่โรงแรม novotel bangkok sukumwit 20 พนักบานที่ club lounge dee mak khun. Punky and P’ nan บริการดีมาก make a very good cocktails love love Tee club lounge mee seafood also the room and bed are good and clean

Dear Khun Tanapat, Thank you very much for taking the time to write your review on Trip Advisor regarding your recent experience with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. We are really pleased to learn that you had an enjoyable stay with us. Your compliments for our staffs, Khun Punky and Khun Nan will be shared with our Management team members, as they are our important asset which we are very proud of. We have noted your comments on air condition, to improve on our services. Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back. Yours sincerely, Kanta Hanvesakul Resident Manager

Very Good Service:)

TripAdvisor rating 5.0/5

Min_k01010 Friends getaway - TripAdvisor review

Mr. Au와 Mr.Boy 직원이 정말 친절하셨습니다. 택시가 잡히지않아 걱정이었는데 이 부분도 잘 해결해주셔서 정말 감사합니다! 방콕에서의 스테이가 정말 만족스러웠고, 다음에 온다면 또 다시 여기서 시간을 보내고 싶습니다:)! Mr.Au and Mr. Boy were so kind! They grabbed us taxi and provided very good service It was really nice stay in Novotel!:) I want to visit Bangkok and stay here again!

Dear Min_k01010, Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you had an enjoyable stay and thank you for the wonderful comments especially for Mr. Au and Mr. Boy, our staff. Your comments will be shared with our Management and team members, as such only strives the team to even deliver a better experience for our guest. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back. Yours sincerely, Kanta Hanvesakul Resident Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 311 reviews 8.3/10 Location
  • 567 reviews 8.4/10 Room
  • 644 reviews 8.7/10 Service
  • 10 reviews 8.8/10 WiFi
  • 243 reviews 7.4/10 Comfort
  • 216 reviews 8.5/10 Cleanliness
  • 211 reviews 7.4/10 Breakfast
  • 116 reviews 9.2/10 Vibe

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