Novotel Bangkok Sukhumvit 20 4 stars

Customer review rating (ALL Rating) 4.6/5 517 reviews

Novotel Bangkok Sukhumvit 20 - Image 1
Novotel Bangkok Sukhumvit 20 - Image 2
Novotel Bangkok Sukhumvit 20 - Image 3
Novotel Bangkok Sukhumvit 20 - Image 4

Description

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renowned gourmet bar and restaurants

  • Interconnecting rooms and Family Suites

Our accommodation(s)

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20, Klong Toey
10110 BANGKOK
Thailand

GPS:13.731522, 100.564021

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  517 reviews

Customer review rating 4.0/5

Gareth A. Business - Confirmed reviews ALL

Was good location was good was very happy

Customer review rating 4.5/5

Christopher R. Couples - Confirmed reviews ALL

Reception Staff welcomed me back with lovely smiles Hotel clean and comfortable as always Club lounge staff always friendly and efficient

Dear Mr. R., Thank you very much for taking the time to review your recent experience with us. We are delighted to hear that you felt warmly welcomed by our reception team and that you found the hotel clean and comfortable as always. It is also wonderful to know that our Club Lounge staff made a positive impression with their friendly and efficient service. Your continued support truly means a lot to us, and we look forward to welcoming you back again soon :) Warm regards, Kanta Hanvesakul Hotel Manager

Customer review rating 5.0/5

Erik J. Families - Confirmed reviews ALL

Well located, Very friendly staff

Dear Mr. J., Thank you very much for taking the time to rate the score on google regarding your recent experience with us. We are very glad to learn that you had a pleasant experience. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back. Yours sincerely, Kanta Hanvesakul Hotel Manager

Customer review rating 4.0/5

Svend P. Solo - Confirmed reviews ALL

The hotel staff is very friendly. The hotel has all the facilities you can wish for. There was a challange with the cleaning of the room, which I reported.

Dear Mr. P., Thank you very much for taking the time to share your feedback. We are truly pleased to know that you found our team friendly and appreciated the facilities available at the hotel. Your kind words about our staff are sincerely valued. However, we are deeply concerned to read about the cleanliness issues you experienced. Please accept our most sincere apologies for the lack of proper cleaning under the bed and, most importantly, for the unacceptable condition of the bed linen. This does not reflect our standards in any way. Cleanliness and hygiene are among our highest priorities, and what you described is certainly not acceptable. We have immediately shared your comments with our Housekeeping Manager for thorough investigation and corrective action, including reinforcing inspection procedures to ensure this does not happen again. Thank you for bringing this to our attention. We truly appreciate your feedback, as it helps us improve. We hope you will allow us another opportunity in the future to restore your confidence in us and provide you with the flawless experience you deserve. Warm regards, Kanta Hanvesakul Hotel Manager

Customer review rating 4.5/5

Su P. S. Couples - Confirmed reviews ALL

very good and convenient

Dear Ms. S., Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back. Yours sincerely, Kanta Hanvesakul Hotel Manager

Other web-users rate our hotel

  • 966 reviews 9.2/10 Location
  • 1,153 reviews 7.9/10 Room
  • 1,734 reviews 9.2/10 Service
  • 17 reviews 6.5/10 WiFi
  • 912 reviews 9.2/10 Food
  • 570 reviews 7.8/10 Cleanliness
  • 522 reviews 9/10 Breakfast
  • 383 reviews 8.2/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Bangkok