Novotel Bangkok Sukhumvit 20 Hotel 4.5 stars

Professional and welcoming service with nicely appointed rooms with good accessories

From start to finish our experience at this hotel was wonderful. The room and view was fabulous, the breakfast was the best I have had at a hotel, and the choice just great. the pool was a great chill out area, along with the roof top bar.

Very comfortable, very helpful, reasonable area.

Very good location, nice and comfortable rooms, Pleasant lounge

My stay at Novotel Soi 20 was very good. The front line staff are excellent, friendly and knowledgeable. The location is good

I sincerely thank you for great service offered by Miss Cat, Manager of Executive Lounge, and her service receptionist team. They are very helpful, generous, and always gave me warm welcome for everytime of my stay at this hotel.

Enjoyed my 3 night stay at the hotel. The breakfast was well presented and had a good range. Reception staff were friendly and helpful.

The staff at reception Fai was very polite and helpful ,and mr. Mai at the sky bar rooftop. Even the staff at the bakery The hotel in nice and clean , lobby has good seating arrangement meant The room on 25 th floor was nice and clean , good bed and pillows ,if the room had been carpeted would be much better for hotel ..would be a bit more luxurious The lounge area on the 25th floor was nice and big , the food items are ok , I think can be much better for NOVOTEL lounge , The breakfast had a good spread of choices of food , may I suggest you add some more non- meat items ,, very less items for those who choose not to eat meat in the morning

Excellent in every other respect.

Nice staff, clean and comfortable

Novotel is my no.1 choice whenever i visit Bangkok. After we checked in I found our room a bit smelly and the girl in reception changed our room to a higher floor immediately, that’s great! First thing i need to highlight is — the pillows are extremely comfortable as well as the bed. Secondly i particularly want to say thanks to our room maker—Woody, she always left 3 or 4 bottles of complimentary water additionally in our room (think she saw our empty water bottles). Last but not least, the location is convenient, you can find 3 Family mart and 7/11 convenience shops around and as the hotel not located in main street, it’s also very quiet. I miss the pool and the view!

Overall excellent. Friendly staff, helpful and try to fullfil daily needs. Improvement needed: Service professionalety, very oft misunderstandings by food and drink orders. Cleaning of the tables after finishing the lunch or left tea cups coffee cups from the morning after sitting at the table for 5 hours. Every drink I want I need to ask for. Not obliging and observing customers. I recommend Kingsmen Bangkok for training :-) The gym need more equipment, for a Novotel not good enough equiped. For people who do Body building like me it's too less machines. 2 machines more like cable machine, which can be used for many muscles groups would be perfect. Space is still there. Pool is big enough for swimming, great pool area. Rooms are excellent, very good equipped and clean. Hotel is as well very nice. Sky bar is beautiful. Luv it. Will come back by each of my business trips to bkk and vocation. Thx!

We have just returned from a 13 night stay at the Novotel. We had a really good experience mostly there a just a couple of things that would have made our stay perfect. We had breakfast booked for our entire stay. The selection at breakfast was excellent , however too much food appears to be cooked at any time and it is kept warm however it is always cold . The sausages and bacon ore never warm and the pancakes are never cooked freshly and are cooked in large batches and are not as nice as freshly cooked ones . The coffee in the urns is excellent but they always seem to run out and no one bothers to refill them. Because of these issues the breakfast is not good value for money .

The Novotel Bangkok surpassed expectations. It was the usual pleasant Novotel brand experience.

Nice & clean & very good breakfast