Novotel Bangkok Sukhumvit 20 Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 9,216 reviews

ALLSAFE approved hotel

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Novotel Bangkok Sukhumvit 20
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+ 27 Services

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renowned gourmet bar and restaurants

  • Interconnecting rooms and Family Suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20
Klong Toey
10110 bangkok

Fax: (+66)2/0094900

Check-in from 14h00

Check out up to 12h00



  • By plane

    DON MUANG At 25km / 15.53 miles - Shuttle paying

  • By plane

    SUVARNABHUMI INTL At 25km / 15.53 miles - Shuttle paying

GPS:13.731522, 100.564021

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our comtemporaty hotel in Sukhumvit offers 244 guestrooms and suites featuring stylish, contemporary designs. Select from five room types from superior rooms and executive suites. We tailor our room accomodations to best suit your needs and requirements. Be it a Superior Room or Family Suite, our rooms are designed to provide you the best of modern western comforts, elegantly enhanced with touches of Thai design. We promise a quaint luxury space that you can call your temporary home in Bangkok.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 588

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 210 people

Find out more

Our guest reviews for
Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

9,216 reviews

TripAdvisor Rating 4.5/5

1,500 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Wonderful staff, facilities need some capital works

TripAdvisor rating 4.0/5

narayansmate 19/11/2021 TripAdvisor review

I stayed here for a fortnight. Firstly, the General Manager Denis is a great guy. He represents his hotel very openly and doesn't hide from feedback. Not does he ignore it. This perhaps, is the hotel's biggest asset. Sadly, Denis is leaving. I found that some of the facilities were badly in need of capital works. Very loudly bathroom in one suite and potentially hazardous in my opinion. The other suite I stayed in was great. The laundry staff were amazing and very diligent in their work. The female room service staff were cute, fun, sense of humour and very considerate. The food and beverage was just ok. Breakfast was invariably cold, as the chafing dishes were constantly left open. Trainees were commonly left unsupervised, couldn't speak English and found making an omelette difficult. Pans were not cleaned between egg dishes and were left sitting openly on benches. The food at night was ok, but orders were sometimes wrong or too spicy when no slice was requested. The bellboy staff were amazing and no request was ever too much. Always smiling, joking and having a bit of fun as well as being professional. The front desk staff were mostly wonderful, considerate and professional. I would say that the reception staff and one duty manager in particular need to understand that honesty with guests is ALWAYS the best policy. Because if you get caught out, the guest will usually leave with a bad taste in their mouth. Overall this was an above average experience. I find that managers such as Denis are rare and his mark on this hotel should not be understated. I also think the owner needs to revamp the guest rooms and suites and invest in training for managers and staff to make this a truly amazing experience.

5 star service

TripAdvisor rating 5.0/5

yhasontaya 02/10/2021 TripAdvisor review

We would like to especially thank front office manager Pongpan for making our stay so enjoyable. My husband says he has stayed at 30 Sukhumvit Hotels in the past 25 years and Novotel is one of the very best. We were there from Sept 26- 29. This was our 2nd stay and would book there again. Thanks to all the staff.

Nice Location near Asok

TripAdvisor rating 4.0/5

Manuel H 22/09/2021 TripAdvisor review

Always nice to be there. Very friendly staff. The only thing we were missing is the wonderful roof top bar. We hope for our next stay in Oktober it will be open. Always a pleasure to stay in Novotel for some days.

Cosy Room, Nice Staffs, Excellent Service

TripAdvisor rating 5.0/5

BankThanawat Business - 30/08/2021 TripAdvisor review

Here is the one, I love. The room is very cosy and located at the heart of Bangkok. All of staffs are very nice and helpful. And the most important thing is yummy food. Every dishes are delicious. I will come back for sure.

Nice hotel

TripAdvisor rating 5.0/5

thomascC7169FH Business - 12/08/2021 TripAdvisor review

Fantastic staff and very clean hotel . Despite lack of business due to Covid the staff did all possible to ensure a good stay . Will use this hotel again . Quick check in , check out . Secure parking area . Shuttle to nearest BTS which is a few hundred metres away .

Location is good and easy to find if driving to hotel

Customer review rating 4.0/5

Anonymous Couples - 09/04/2021 Confirmed reviews ALL

Generally hotel is very good value. The only negatives are lack of choice for tv channels if you are a foreigner, the movie channel provided only showing old second rate movies. CNA news channel is ok but would be a lot better if providing BBC World Service or even Al Jezera. Also pillows not very comfortable so we bring a couple of our own from home.

Good stay, Clean room, Nice staffs

Customer review rating 4.5/5

Pinyada P. Couples - 06/04/2021 Confirmed reviews ALL

Room is clean. Bed is comfortable. Reception is professional and friendly. I stayed a day before my Birthday, receptionist said “Happy Birthday” to me at check-in counter and I’ve got a BD cake at room. So impress! Thank you so much. (please give my complements to a receptionist who work on April 3, 2021 around 6 pm, she’s wearing a glasses, I forgot to ask her name.

Good location, friendly staff, clean well appointed room.

Customer review rating 4.5/5

C T. Solo - 06/04/2021 Confirmed reviews ALL

A 3 day stay in Sukhumvit, friendly clean and felt safe at all times.

Great stay

Customer review rating 5.0/5

Malisa Solo - 05/04/2021 Confirmed reviews ALL

Everything is wonderful I love my stay thank you! The front desk - heart of operations is top notch! Keep up that great work guys!

Nice place to relax

Customer review rating 5.0/5

Alex S. Couples - 04/04/2021 Confirmed reviews ALL

Was allowed to late check out that so kind. Our room located on 19th floor so we got a nice view. The room itself was so nice,one thing missing was a box of tissue paper in the room!!! All staff at front desk very kind and helpful.

Well located

Customer review rating 5.0/5

Thida Solo - 02/04/2021 Confirmed reviews ALL

Hotel close to shopping centre and have a nice roof top.

Hotel atmosphere not clean

Customer review rating 2.0/5

Anonymous Solo - 02/04/2021 Confirmed reviews ALL

The room was not ready for check in so I was put in a temporary room for several hours. The bed in my room was quite old and worn out because it sank a lot. I understand hotel beds get used a lot, but this bed was not firm at all. But the biggest problem was that many hotel guests walked around with no masks and I didn't see any staff member stop them. Hotel guests were working out in the gym without masks. When there are multiple guests in the gym, everyone should wear masks. Guests used the elevators without masks. Even the housekeeping came knocked on my door because they forgot towels, but one of them did not have a mask.

Return guest. Highly satisfied.

Customer review rating 4.0/5

John G. Couples - 01/04/2021 Confirmed reviews ALL

See above

well located , good stay

Customer review rating 5.0/5

Anonymous Business - 29/03/2021 Confirmed reviews ALL

I am impressed Good service staff


Customer review rating 5.0/5

David B. Solo - 26/03/2021 Confirmed reviews ALL

Excellent room and service

Great service

Customer review rating 4.5/5

Tito Solo - 26/03/2021 Confirmed reviews ALL

Amazing staff with high quality service

Modern well situated hotel

Customer review rating 4.0/5

Xavier (. Solo - 24/03/2021 Confirmed reviews ALL

Comfortable Novotel style hotel with modern rooms and a nice rooftop bar

Exceptional Services

Customer review rating 5.0/5

Jirapa K. Couples - 23/03/2021 Confirmed reviews ALL

We had a nice relaxing staycation weekend. The facilities were great and the services were excellent. All staff were nice and welcoming. The pool bar and Sky on 20 were wonderful - loved all the happy hours deals. We were very happy with our stay and we look forward to our next visit.

Customer review rating 4.5/5

Anonymous Couples - 22/03/2021 Confirmed reviews ALL

Would have rated my stay 10/10 if the housekeeper separate plastic waste as the hotel noted on the side of the bin. I separated plastic water bottle and food grade plastic from general waste as I believe the hotel will bring them into some recycle program but it turned out the housekeeper merged all the waste together in the end (I saw it during the cleaning process as I was in my room during that time) and it was a bit disappointed. Please train your staff to concern more about global warming crisis.

Good stat

Customer review rating 5.0/5

Neeranuch Business - 20/03/2021 Confirmed reviews ALL

Very comfortable

Our most recent 20 reviews

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