Novotel Bangkok Sukhumvit 20 Hotel 4.5 stars

We really enjoyed our stay in Novotel for 3 nights, we appreciate the free upgrade to Executive room with nice city view and pool view, room was located nearest to elevator which is easy for me because im Pregnant. Breakfast is very nice also , one thing I noticed is the milk (milk used for coffee) from other guests after it has been cleared were collected To use again which I think is unhygienic. Location is very accessible also. Overall , thanks Novotel! We will come back for sure.

Convenient location hotel, clean room, complete functionality. The hotel set the air conditioner at 21 degrees, quite cool. The staff in the dining room and meeting rooms are very attentive and helpful.

Everything was great since asking for information leading to booking. Lacks a bit of no information for what you have in Breakfast. Talking of Breakfast, how comes asking for refilling Salami became Ham instead? Also, Hot Water (for coffee & tea) was not monitored, and we had to ask for it. Guava Juice tasted like it was mixed too much with sugar, and salt… The room was awesome. Love lots of soft pillows and good design. However, why no one checked on the apparently cracked cup? My tea leaked… well. The art decoration next to the door was broken as well. Checking out, the front staff did not inform us about the refund on the credit card's guarantee. Everything else was great and up to the standard anyways. These flaws might be details, but does care in details makes you better? :)

It was a very pleasant stay in general. I particularly liked the lady who cleaned up the room daily. She gave a really good and friendly smile to us every time she came in.

Very happy to stay here for 2 nights we have 3 person stay in family sweet room bed very comfy and room so big for 3 I feel like WOW room very clean and have a lot of good offer anyway I will back here again for sure ^^ Sirinan

Very good hotel staf very friendly

Lobby looks very nice. And I love the interior design of room, also the view of night.

Recommended points 1.Strict hygiene protocol 2.Excellent reception staff 3.Lobby bar serving delicious cuisine 4.Functional and comfortable room I will definitely stay here again. I already booked my next stay.

Very friendly helpful staff. Clean and comfortable.

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I received an upgrade at checkin which was appreciated. Although minor, a suggestion is to advise about breakfast times and location and other amenities e.g. the executive lounge is closed. Could also sell the lovely Skybar. The room was clean albeit a little plain, the bed was comfortable and toiletries provided. Breakfast was ok but the eggs chef a little inexperienced.

Room is nice and clean ,, all the staff , manager at the buffet breakfast were nice and polite Helpful and welcoming staff at reception I think This is the opportunity you could take good care of club member ,especially during these time , mostly member-card holders reserve hotels in Your group ,, there were no much difference with non- member

Had an enjoyable 2 day stay at the Novotel.

OK

I find this hotel excellent for Novotel standard. The decor is lovely, the staff are very well trained, polite and efficient. Beds are typically comfy and breakfast buffet excellent. The rooftop bar is a must and pool is fantastic too.