Novotel Bangkok Sukhumvit 20 4 stars

Customer review rating (ALL Rating) 4.6/5 548 reviews

Novotel Bangkok Sukhumvit 20 - Image 1
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Description

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renowned gourmet bar and restaurants

  • Interconnecting rooms and Family Suites

Our accommodation(s)

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20, Klong Toey
10110 BANGKOK
Thailand

GPS:13.731522, 100.564021

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  548 reviews

Customer review rating 4.0/5

Svend P. Solo - Confirmed reviews ALL

The hotel staff is very friendly. The hotel has all the facilities you can wish for. There was a challange with the cleaning of the room, which I reported.

Dear Mr. P., Thank you very much for taking the time to share your feedback. We are truly pleased to know that you found our team friendly and appreciated the facilities available at the hotel. Your kind words about our staff are sincerely valued. However, we are deeply concerned to read about the cleanliness issues you experienced. Please accept our most sincere apologies for the lack of proper cleaning under the bed and, most importantly, for the unacceptable condition of the bed linen. This does not reflect our standards in any way. Cleanliness and hygiene are among our highest priorities, and what you described is certainly not acceptable. We have immediately shared your comments with our Housekeeping Manager for thorough investigation and corrective action, including reinforcing inspection procedures to ensure this does not happen again. Thank you for bringing this to our attention. We truly appreciate your feedback, as it helps us improve. We hope you will allow us another opportunity in the future to restore your confidence in us and provide you with the flawless experience you deserve. Warm regards, Kanta Hanvesakul Hotel Manager

Customer review rating 4.5/5

Su P. S. Couples - Confirmed reviews ALL

very good and convenient

Dear Ms. S., Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back. Yours sincerely, Kanta Hanvesakul Hotel Manager

Customer review rating 5.0/5

Charlotte M. Friends - Confirmed reviews ALL

Room was very clean, the team is amazing. Thank you for everything

Dear Ms. M., Thank you very much for taking the time to share your feedback with us. We truly appreciate your comments and are pleased to know about your experience at Novotel Bangkok Sukhumvit 20. Your feedback is important to us and will be shared with our team as we continuously strive to improve our services and facilities. We hope to have the pleasure of welcoming you back again in the near future. Warm regards, Kanta Hanvesakul Hotel Manager

Customer review rating 4.0/5

Patrick K. H. H. Business - Confirmed reviews ALL

Been staying a couple of times at this hotel and it’s preffered for business and family as it’s away from the hustle and bustle of the main road.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kanta Hanvesakul Hotel Manager

Customer review rating 4.5/5

Hardip S. B. M. S. B. Couples - Confirmed reviews ALL

Comfortable stay n a good location. Very polite staff

Dear Mr. M. S. B., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kanta Hanvesakul Hotel Manager

Other web-users rate our hotel

  • 978 reviews 9.1/10 Location
  • 1,156 reviews 7.9/10 Room
  • 1,738 reviews 9.2/10 Service
  • 17 reviews 6.5/10 WiFi
  • 901 reviews 9.2/10 Food
  • 574 reviews 7.8/10 Cleanliness
  • 532 reviews 9/10 Breakfast
  • 375 reviews 8.3/10 Vibe

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