Novotel Bangkok Sukhumvit 20 4 stars

Customer review rating (ALL Rating) 4.6/5 519 reviews

Novotel Bangkok Sukhumvit 20 - Image 1
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Description

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renowned gourmet bar and restaurants

  • Interconnecting rooms and Family Suites

Our accommodation(s)

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20, Klong Toey
10110 BANGKOK
Thailand

GPS:13.731522, 100.564021

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  519 reviews

Customer review rating 5.0/5

Chen L. Business - Confirmed reviews ALL

The queue at check-in was a bit too long. We recommend assigning additional staff to support customers and improve the check-in process.

Customer review rating 4.5/5

E. M. E. Families - Confirmed reviews ALL

Really liked the whole experience from Arrival to departure. First class service. Excellent dinner. Loved the roof top bar.

Dear Mr. E., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your entire experience from arrival to departure. It is wonderful to know that our first-class service, excellent dinner, and rooftop bar all contributed to a memorable stay. Your kind words are truly appreciated and will be shared with the team as great encouragement. We look forward to welcoming you back again soon. Warm regards, Kanta Hanvesakul Hotel Manager

Customer review rating 5.0/5

Vanessa A. N. Couples - Confirmed reviews ALL

From arriving, the service was fantastic. Room comfortable and clean. Great location. Breakfast is very good too.

Dear Ms. N., Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back. Yours sincerely, Kanta Hanvesakul Hotel Manager

Customer review rating 4.5/5

Gary J. J. Friends - Confirmed reviews ALL

no complaints

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kanta Hanvesakul Hotel Manager

Customer review rating 4.5/5

Howard O. Friends - Confirmed reviews ALL

Staff were friendly, room so comfortable, breakfast food was good, coffee was not so good. ( They need a barista). Gym was small more than a few people became crowded.

Dear Mr. O., Thank you very much for sharing your feedback with us. We are delighted to hear that you found our staff friendly, your room comfortable, and enjoyed our breakfast. We also appreciate your constructive comments regarding the coffee and gym. Your suggestion about having a barista and the gym capacity has been noted, and we will review these points to enhance our guest experience. Your feedback is very valuable to us, and we hope to welcome you back for an even better stay in the future. Warm regards, Kanta Hanvesakul Hotel Manager

Other web-users rate our hotel

  • 966 reviews 9.2/10 Location
  • 1,150 reviews 8/10 Room
  • 1,781 reviews 9.1/10 Service
  • 16 reviews 6.6/10 WiFi
  • 975 reviews 9.3/10 Food
  • 567 reviews 7.9/10 Cleanliness
  • 533 reviews 9/10 Breakfast
  • 388 reviews 8.3/10 Vibe

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