Novotel Bangkok Sukhumvit 20 Hotel 4.5 stars

Customer review rating 4.6/5 8,837 reviews

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ALLSAFE approved hotel

Novotel Bangkok Sukhumvit 20
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Introducing Gourmet Bar, Food Exchange and rooftop bar 'Sky on 20'

  • 'Family at Novotel' interconnecting rooms and Family Suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 4 bar(s)
Business services
  • 17 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20
Klong Toey
10110
bangkok
thailand

Tel: +6620094999

Fax: (+66)2/0094900

Check-in from 14h00

Check out up to 12h00

  • MRT SUKHUMVIT :  BLUE LINE EXIT 2

  • BTS ASOK :  SUKHUMVIT LINE EXIT 6

  • By plane

    DON MUANG At 25km / 15.53 miles - Shuttle paying

  • By plane

    SUVARNABHUMI INTL At 25km / 15.53 miles - Shuttle paying

GPS :13.731522, 100.564021

Our accommodation(s)

The hotel offers 244 guestrooms and suites featuring stylish, contemporary designs under five room types from superior rooms to executive suites. Our superior rooms starts from 30 sq.m. providing spacious ambience for our guests while being away from home

SUPERIOR ROOM, 1 King Size Bed, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM,1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

FAMILY SUITE, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 45 / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM, 2 Single Size Beds, High Floor

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

The restaurant comprises of several individual show kitchens, serving cuisine from both Western and Asian regions. A modern interpretation of Food Markets from around the Globe will give a taste of your travels in the heart of Bangkok's downtown.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Charm Korean Restaurant

Type of cuisine: Barbecue

Charm, a refined Korean Barbeque restaurant, welcomes its guest with its signature melt-in-your mouth whole rib-eye steaks, Charms experienced service team will assist table-side and enjoy the meal with plentiful of imported Hite beer from South Korea

GOURMET BAR

Non contractual photo

Gourmet Bar is an informal, friendly eating and drinking space where people want to meet and taste trendy drinks as well as enjoy eating meals served from the bar, in traditional Thai, Western cuisine as well as modern interpretations and fusions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Relax at our 9th Floor Infinity Pool offering great views over Bangkok. Sip and enjoy a cool drink or Snack from our Poolbar on your sunlounge or Poolside undercover dining area. Families can also enjoy a dedicated kids pool and separate kids club.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY ON 20

Non contractual photo

Located on the 26th floor with the spectacular sunsets views and non-stop nightscape of Bangkok. The bar has a full range of wines, beers, and a range of cocktails you may wish to indulge in along with a selection of tapas style snacks and pizzas.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Sot Soju Bar

Non contractual photo

Sot Soju Bar is a new Korean inspired soju bar, located on the 8th floor of Novotel Bangkok Sukhumvit 20

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 588

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 210 people

Find out more

Our guest reviews for
Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,837 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,470 reviews

Good experiences of room

Customer review rating 4.6/5

L. L. H. Solo - 23/10/2020 Confirmed reviews ALL

Very good room experiences and they are given me highest floor as per requested. The view was amazing, rooftop bar also excellent just price a little bit expensive.

Pleasant staff & services.

Customer review rating 4.6/5

Wimonsiri H. Business - 22/10/2020 Confirmed reviews ALL

So far it was good, kind staff, well services except the sound of the pump of air con (or water pump) starting from the early morning.

Dear Khun Wimonsiri, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. I am sorry that the A/C system did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Overall first rate

Customer review rating 4.6/5

John G. Couples - 20/10/2020 Confirmed reviews ALL

Friendly and efficient staff. Ideal location.

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Good stay

Customer review rating 4.6/5

Chanchanaporn S. Families - 19/10/2020 Confirmed reviews ALL

Nice room and clean. Good lunch buffet. But no staff follow my TAX ID receipt that I asked for on the day I check in, check out and also asked by email after back home. I am still need it. Please help!

Dear Khun Chanchanaporn, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. I do apologize for the issue of tax receipt, I admitted that there are complicated payment processes between hotel and the mobile application. However, we are on processing to find a better way to handle the same request to be done during guest staying in hotel. I confirmed your tax receipt is now ready and going to submit to your address as per below; นางสาวชัญญ์ชนพร เสขระวิสุทธิ์ 44 ถนนประชาอุทิศ 69 แยก 9 แขวงทุ่งครุ เขตทุ่งครุ กทม. 10140 Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Comfortable to stay

Customer review rating 4.6/5

Pongrat K. Couples - 19/10/2020 Confirmed reviews ALL

I always select Novotel Sukumvit 20, Coz good services fell like stay home.

Dear Khun Pongrat, Thank you for the great review of our hotel! We are so glad that you feel like staying at home. Hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager

We enjoyed our babymoon

Customer review rating 4.6/5

Joanne A. Couples - 16/10/2020 Confirmed reviews ALL

We really enjoyed our stay in Novotel for 3 nights, we appreciate the free upgrade to Executive room with nice city view and pool view, room was located nearest to elevator which is easy for me because im Pregnant. Breakfast is very nice also , one thing I noticed is the milk (milk used for coffee) from other guests after it has been cleared were collected To use again which I think is unhygienic. Location is very accessible also. Overall , thanks Novotel! We will come back for sure.

Dear Ms. Joanne A., Thank you for taking the time to tell us about your recent experience at the Novotel Bangkok Sukhumvit 20. Thank you for the compliments and we are glad that you enjoyed your time here. However, in regards to the milk provided for coffee in the fridge, could you elaborate in further details so that we can investigate and make sure that it does not happen again, because hygiene is one of our top priority. We definitely look forward to welcoming you and your family (even the little one) back in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Comfortable

Customer review rating 4.6/5

P.s. Business - 16/10/2020 Confirmed reviews ALL

Convenient location hotel, clean room, complete functionality. The hotel set the air conditioner at 21 degrees, quite cool. The staff in the dining room and meeting rooms are very attentive and helpful.

Dear p.s., First of all, thank you for taking the time to review your recent stay at the Novotel Bangkok Sukhumvit 20! It is always a pleasure to receive positive feedback, especially commenting about our staff. Your comment will serve as an encouragement to all of the staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Good, Service-minded, but need some more looking into details.

Customer review rating 4.6/5

Chin Families - 14/10/2020 Confirmed reviews ALL

Everything was great since asking for information leading to booking. Lacks a bit of no information for what you have in Breakfast. Talking of Breakfast, how comes asking for refilling Salami became Ham instead? Also, Hot Water (for coffee & tea) was not monitored, and we had to ask for it. Guava Juice tasted like it was mixed too much with sugar, and salt… The room was awesome. Love lots of soft pillows and good design. However, why no one checked on the apparently cracked cup? My tea leaked… well. The art decoration next to the door was broken as well. Checking out, the front staff did not inform us about the refund on the credit card's guarantee. Everything else was great and up to the standard anyways. These flaws might be details, but does care in details makes you better? :)

Modern, International standard, Professional

Customer review rating 4.6/5

Prawit Couples - 14/10/2020 Confirmed reviews ALL

It was a very pleasant stay in general. I particularly liked the lady who cleaned up the room daily. She gave a really good and friendly smile to us every time she came in.

Good service and good stay

Customer review rating 4.6/5

Sirinan P. Families - 12/10/2020 Confirmed reviews ALL

Very happy to stay here for 2 nights we have 3 person stay in family sweet room bed very comfy and room so big for 3 I feel like WOW room very clean and have a lot of good offer anyway I will back here again for sure ^^ Sirinan

Well located

Customer review rating 4.6/5

Simon F. Couples - 12/10/2020 Confirmed reviews ALL

Very good hotel staf very friendly

The design is fit my taste

Customer review rating 4.6/5

Chenwei Y. Couples - 11/10/2020 Confirmed reviews ALL

Lobby looks very nice. And I love the interior design of room, also the view of night.

Dear Mr. Y., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphan Yokwuwan Front Office Manager

快適な滞在

Customer review rating 4.6/5

Kaneto Families - 11/10/2020 Confirmed reviews ALL

Recommended points 1.Strict hygiene protocol 2.Excellent reception staff 3.Lobby bar serving delicious cuisine 4.Functional and comfortable room I will definitely stay here again. I already booked my next stay.

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Great stay

Customer review rating 4.6/5

David F. Couples - 10/10/2020 Confirmed reviews ALL

Very friendly helpful staff. Clean and comfortable.

Dear Mr. F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager
Customer review rating 4.6/5

Manta N. Families - 09/10/2020 Confirmed reviews ALL

https://www.facebook.com/10…834/posts/14…719/?extid=0&d=n

Dear Khun Manta N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Good location

Customer review rating 4.6/5

Suzanne B. Solo - 03/10/2020 Confirmed reviews ALL

I received an upgrade at checkin which was appreciated. Although minor, a suggestion is to advise about breakfast times and location and other amenities e.g. the executive lounge is closed. Could also sell the lovely Skybar. The room was clean albeit a little plain, the bed was comfortable and toiletries provided. Breakfast was ok but the eggs chef a little inexperienced.

Dear Miss B., Thank you for taking the time to share your feedback, we have noted the issue which we are looking forward to improve our services. We hope to welcome you back to our hotel very soon! Sincerely, Pongphant Yoksuwan Front Office Manager
Customer review rating 4.6/5

Mieet G. Couples - 02/10/2020 Confirmed reviews ALL

Room is nice and clean ,, all the staff , manager at the buffet breakfast were nice and polite Helpful and welcoming staff at reception I think This is the opportunity you could take good care of club member ,especially during these time , mostly member-card holders reserve hotels in Your group ,, there were no much difference with non- member

Dear Mr. G., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pongphant Yoksuwan Front Office Manager

Short Stay

Customer review rating 4.6/5

Gary W. Business - 01/10/2020 Confirmed reviews ALL

Had an enjoyable 2 day stay at the Novotel.

Dear Mr. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Good Service

Customer review rating 4.6/5

Noptawat K. Solo - 30/09/2020 Confirmed reviews ALL

OK

Dear Khun Noptawat, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager

New, clean, comfy, top service

Customer review rating 4.6/5

Anthea M. Couples - 29/09/2020 Confirmed reviews ALL

I find this hotel excellent for Novotel standard. The decor is lovely, the staff are very well trained, polite and efficient. Beds are typically comfy and breakfast buffet excellent. The rooftop bar is a must and pool is fantastic too.

Dear Miss B., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

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