Novotel Bangkok Sukhumvit 20 4 stars

Customer review rating (ALL Rating) 4.6/5 722 reviews

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Novotel Bangkok Sukhumvit 20 - Image 1
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19/9 Sukhumvit 20, Klong Toey, 10110 BANGKOK, Thailand

Description

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renowned gourmet bar and restaurants

  • Interconnecting rooms and Family Suites

Our accommodation(s)

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20, Klong Toey
10110 BANGKOK
Thailand

GPS:13.731522, 100.564021

Telephone
Fax +66 2 009 4900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  722 reviews

TripAdvisor Rating  4.5/5  2,268 reviews

Certificate of excellence 2023

Excellent Service and Fantastic Cocktails

TripAdvisor rating 5.0/5

Passenger36181455780 TripAdvisor review

Pan is a super attractive host that makes sure you leave feeling contended. The food here is warm and well presented. The sunset view is great, be here around 6pm to enjoy the view. This review is rather long? I still have another one hundred characters to write!

Home from Home

TripAdvisor rating 5.0/5

Trevor P TripAdvisor review

Novotel 20 on Suhkumvit 20 is my go to hotel, been living on and off since Covid. Great location, amenities and above all STAFF. The pool is always facing the sun anytime of year The gym has all the equipment you would ever need to use. Must mention the front desk staff who always look after me as they honour my ALLcor status. Special mention goes to K Bruze who looks after any postal delivery I have if I am not staying there and goes out of his way to ensure the package is in his hands for my return Thank you. Too many other staff to mention but Gregoriev is running a great Team.

perfect

TripAdvisor rating 5.0/5

jan s TripAdvisor review

Everything was very good. Especially the staff. Very kind and they were always very helpful. They did everything to make you enjoy your stay. We also enjoyed the amazing food on the 25 floor. The food was delicious every day. On that floor we also met Pan and Fon who made our vacation perfect. They made sure we had everything we wanted.

Amazing Service

TripAdvisor rating 5.0/5

Odyssey20875757547 TripAdvisor review

I had the pleasure of interacting with Jam, during my recent stay at Novotel Bangkok Sukhumvit 20, and I couldn't be more impressed by their exceptional service. From the moment I arrived, Jam greeted me with a warm, welcoming smile and made me feel at home right away. They were incredibly attentive and went out of their way to ensure I had everything I needed for a comfortable stay. What stood out most was Jam's & Jirayuth professionalism and willingness to assist. Whether it was providing directions, offering helpful recommendations for local attractions, or ensuring that my room was spotless and well-stocked, they did it all with such grace and attention to detail. Their positive attitude truly made a difference and added a personal touch to my experience at the hotel. I truly appreciate the level of service provided by Jam and feel that they are a real asset to the Novotel Bangkok Sukhumvit 20 team. It’s rare to encounter such dedicated staff members, and I look forward to returning to Novotel Bangkok Sukhumvit 20 in the future, knowing that I’ll be greeted by such excellent hospitality. Thank you,Jam's & Jirayuth , for making my stay memorable!

Dear Odyssey20875757547, Thank you very much for taking the time to share such a heartwarming review of your recent stay at Novotel Bangkok Sukhumvit 20. We are absolutely delighted to hear that Khun Jam and Khun Jirayuth made such a positive impression and delivered exceptional service throughout your visit. At Novotel, we always strive to provide a welcoming and personalized experience for our guests, and it’s wonderful to know that Jam's warm smile, attentiveness, and dedication, along with Khun Jira’s professionalism, made your stay truly memorable. They will be thrilled to hear how much their efforts were appreciated. We’re also pleased that their recommendations and attention to detail enhanced your overall experience with us. Your kind words are truly motivating for the entire team, and we’re proud to have such dedicated colleagues who embody the spirit of genuine hospitality. It was a pleasure to have you stay with us, and we look forward to welcoming you back to Novotel Bangkok Sukhumvit 20 in the near future for another fantastic experience! Warm regards, Kanta Hanvesakul Resident Manager

Fourth Time At This Hotel

TripAdvisor rating 5.0/5

CasimiroI1 Solo travel - TripAdvisor review

My fourth stay at this hotel did not differ from the previous three. The service and accommodations were EXCELLENT. The high floor room faced a magnificent view of the city, especially at night. I will name a few individuals whose names I happened to be able to get because of the frequency of interaction with them: Reception manager Mr. Jira; receptionists - Miss Aphichaya S (Jam), miss Dear, miss Yada, and miss Ying; the concierge team messieurs Bruce, Tomus, Aong, Thew, and Nah; The breakfast team - Misses Gam, Mew, View, Ben, and the lady at the ground floor snack bar. These are only some of the few that made my stay so pleasant. I must not forget the teams that did my room every day. As I have said before, one of the things that makes this hotel so desirable, is its location near two BTS and an MRT stations. Also the hotel is within walking distance to the Emsphere, Emporium, Emquartier, and Terminal 21 malls.. However, I want to emphasize that it is the people and the service that make stays at this hotel so pleasant.

Dear Casimiro I, Thank you for choosing Novotel Bangkok Sukhumvit 20 for the fourth time and for sharing such a glowing review of your recent stay with us. We are truly honored by your loyalty and thrilled to hear that your experience continues to meet your expectations. Your kind recognition of our team members, including Khun Jira, Khun Jam, Khun Dear, Khun Yada, Khun Ying, and the incredible teams at concierge, breakfast, and housekeeping, means the world to us. It’s heartwarming to know that their dedication to exceptional service played a key role in making your stay so enjoyable. Rest assured, your compliments will be shared with them to celebrate their efforts. We’re also pleased that you appreciated the breathtaking city view from your high-floor room, as well as our prime location near BTS and MRT stations and the vibrant malls. These are indeed some of the highlights that make our hotel a convenient and exciting choice for guests. Your emphasis on the people and service being the cornerstone of your pleasant experiences is incredibly rewarding for our entire team. We are grateful for your continued support and look forward to welcoming you back for a fifth stay with us. Warm regards, Kanta Hanvesakul Resident Manager

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Other web-users rate our hotel

  • 908 reviews 9.1/10 Location
  • 1,103 reviews 7.7/10 Room
  • 1,262 reviews 9/10 Service
  • 10 reviews 8/10 WiFi
  • 578 reviews 9/10 Breakfast
  • 524 reviews 7.3/10 Cleanliness
  • 458 reviews 8.8/10 Food
  • 330 reviews 8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.