Novotel Bangkok Sukhumvit 20 4 stars

Customer review rating (ALL Rating) 4.6/5 524 reviews

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Description

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renowned gourmet bar and restaurants

  • Interconnecting rooms and Family Suites

Our accommodation(s)

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20, Klong Toey
10110 BANGKOK
Thailand

GPS:13.731522, 100.564021

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  524 reviews

Customer review rating 4.0/5

Sally S. Business - Confirmed reviews ALL

Overall very good

Customer review rating 5.0/5

Sara H. Families - Confirmed reviews ALL

We come here regularly because the service and price is so good.

Dear Ms. H., Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back. Yours sincerely, Kanta Hanvesakul Hotel Manager

Customer review rating 5.0/5

Chen L. Business - Confirmed reviews ALL

The queue at check-in was a bit too long. We recommend assigning additional staff to support customers and improve the check-in process.

Dear Mr. L., Thank you very much for taking the time to write your review regarding your recent experience with us. We sincerely apologize for the inconvenience caused by the long queue during your check-in experience. Your comment is truly appreciated, and we fully understand how important a smooth and efficient arrival process is after a journey. Please rest assured that we have shared your feedback with our team, and we are currently reviewing our staffing allocation and procedures to better manage peak periods and reduce waiting times. Thank you once again for your valuable suggestion. We hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future. Warm regards, Kanta Hanvesakul Hotel Manager

Customer review rating 4.5/5

E. M. E. Families - Confirmed reviews ALL

Really liked the whole experience from Arrival to departure. First class service. Excellent dinner. Loved the roof top bar.

Dear Mr. E., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your entire experience from arrival to departure. It is wonderful to know that our first-class service, excellent dinner, and rooftop bar all contributed to a memorable stay. Your kind words are truly appreciated and will be shared with the team as great encouragement. We look forward to welcoming you back again soon. Warm regards, Kanta Hanvesakul Hotel Manager

Customer review rating 5.0/5

Vanessa A. N. Couples - Confirmed reviews ALL

From arriving, the service was fantastic. Room comfortable and clean. Great location. Breakfast is very good too.

Dear Ms. N., Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back. Yours sincerely, Kanta Hanvesakul Hotel Manager

Other web-users rate our hotel

  • 958 reviews 9.2/10 Location
  • 1,143 reviews 8/10 Room
  • 1,826 reviews 9.1/10 Service
  • 16 reviews 6.6/10 WiFi
  • 1,074 reviews 9.3/10 Food
  • 552 reviews 7.9/10 Cleanliness
  • 534 reviews 8.9/10 Breakfast
  • 400 reviews 8.5/10 Vibe

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