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Novotel Bangkok Sukhumvit 20 Hotel 4 stars

Customer review rating 4.6/5 9,216 reviews

ALLSAFE approved hotel

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How it works?
Novotel Bangkok Sukhumvit 20
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+ 27 Services

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Introducing Gourmet Bar, Food Exchange and rooftop bar 'Sky on 20'

  • 'Family at Novotel' interconnecting rooms and Family Suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttle Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
Business services
  • 17 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20
Klong Toey
10110 bangkok

Tel: +6620094999

Fax: (+66)2/0094900

Check-in from 14h00

Check out up to 12h00



  • By plane

    DON MUANG At 25km / 15.53 miles - Shuttle paying

  • By plane

    SUVARNABHUMI INTL At 25km / 15.53 miles - Shuttle paying

GPS :13.731522, 100.564021

Our accommodation(s)

The hotel offers 244 guestrooms and suites featuring stylish, contemporary designs under five room types from superior rooms to executive suites. Our superior rooms starts from 30 sq.m. providing spacious ambience for our guests while being away from home We offer the very best family hotel in Bangkok with comfort and sophistication, and provide a wide range of room types to cater to your every need

Our restaurants and bars


Type of cuisine: International

The restaurant comprises of several individual show kitchens, serving cuisine from both Western and Asian regions. A modern interpretation of Food Markets from around the Globe will give a taste of your travels in the heart of Bangkok's downtown.

Gourmet Bar

Type of cuisine: Cafe

Gourmet Bar is an informal, friendly eating and drinking space where people want to meet and taste trendy drinks as well as enjoy eating meals served from the bar, in traditional Thai, Western cuisine as well as modern interpretations and fusions.

Sky on 20

Type of cuisine: International

Located on the 26th floor with the spectacular sunsets views and non-stop nightscape of Bangkok. The bar has a full range of wines, beers, and a range of cocktails you may wish to indulge in along with a selection of tapas style snacks and pizzas.


Relax at our 9th Floor Infinity Pool offering great views over Bangkok. Sip and enjoy a cool drink or Snack from our Poolbar on your sunlounge or Poolside undercover dining area. Families can also enjoy a dedicated kids pool and separate kids club.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 588

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 210 people

Find out more

Our guest reviews for
Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

9,216 reviews

TripAdvisor Rating 4.5/5

1,495 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Cosy Room, Nice Staffs, Excellent Service

TripAdvisor rating 5.0/5

BankThanawat Business - 30/08/2021 TripAdvisor review

Here is the one, I love. The room is very cosy and located at the heart of Bangkok. All of staffs are very nice and helpful. And the most important thing is yummy food. Every dishes are delicious. I will come back for sure.

Nice hotel

TripAdvisor rating 5.0/5

thomascC7169FH Business - 12/08/2021 TripAdvisor review

Fantastic staff and very clean hotel . Despite lack of business due to Covid the staff did all possible to ensure a good stay . Will use this hotel again . Quick check in , check out . Secure parking area . Shuttle to nearest BTS which is a few hundred metres away .

Location is good and easy to find if driving to hotel

Customer review rating 4.0/5

Anonymous Couples - 09/04/2021 Confirmed reviews ALL

Generally hotel is very good value. The only negatives are lack of choice for tv channels if you are a foreigner, the movie channel provided only showing old second rate movies. CNA news channel is ok but would be a lot better if providing BBC World Service or even Al Jezera. Also pillows not very comfortable so we bring a couple of our own from home.

Good stay, Clean room, Nice staffs

Customer review rating 4.5/5

Pinyada P. Couples - 06/04/2021 Confirmed reviews ALL

Room is clean. Bed is comfortable. Reception is professional and friendly. I stayed a day before my Birthday, receptionist said “Happy Birthday” to me at check-in counter and I’ve got a BD cake at room. So impress! Thank you so much. (please give my complements to a receptionist who work on April 3, 2021 around 6 pm, she’s wearing a glasses, I forgot to ask her name.

Good location, friendly staff, clean well appointed room.

Customer review rating 4.5/5

C T. Solo - 06/04/2021 Confirmed reviews ALL

A 3 day stay in Sukhumvit, friendly clean and felt safe at all times.

Great stay

Customer review rating 5.0/5

Malisa Solo - 05/04/2021 Confirmed reviews ALL

Everything is wonderful I love my stay thank you! The front desk - heart of operations is top notch! Keep up that great work guys!

Nice place to relax

Customer review rating 5.0/5

Alex S. Couples - 04/04/2021 Confirmed reviews ALL

Was allowed to late check out that so kind. Our room located on 19th floor so we got a nice view. The room itself was so nice,one thing missing was a box of tissue paper in the room!!! All staff at front desk very kind and helpful.

Well located

Customer review rating 5.0/5

Thida Solo - 02/04/2021 Confirmed reviews ALL

Hotel close to shopping centre and have a nice roof top.

Hotel atmosphere not clean

Customer review rating 2.0/5

Anonymous Solo - 02/04/2021 Confirmed reviews ALL

The room was not ready for check in so I was put in a temporary room for several hours. The bed in my room was quite old and worn out because it sank a lot. I understand hotel beds get used a lot, but this bed was not firm at all. But the biggest problem was that many hotel guests walked around with no masks and I didn't see any staff member stop them. Hotel guests were working out in the gym without masks. When there are multiple guests in the gym, everyone should wear masks. Guests used the elevators without masks. Even the housekeeping came knocked on my door because they forgot towels, but one of them did not have a mask.

Return guest. Highly satisfied.

Customer review rating 4.0/5

John G. Couples - 01/04/2021 Confirmed reviews ALL

See above

well located , good stay

Customer review rating 5.0/5

Anonymous Business - 29/03/2021 Confirmed reviews ALL

I am impressed Good service staff


Customer review rating 5.0/5

David B. Solo - 26/03/2021 Confirmed reviews ALL

Excellent room and service

Great service

Customer review rating 4.5/5

Tito Solo - 26/03/2021 Confirmed reviews ALL

Amazing staff with high quality service

Modern well situated hotel

Customer review rating 4.0/5

Xavier (. Solo - 24/03/2021 Confirmed reviews ALL

Comfortable Novotel style hotel with modern rooms and a nice rooftop bar

Exceptional Services

Customer review rating 5.0/5

Jirapa K. Couples - 23/03/2021 Confirmed reviews ALL

We had a nice relaxing staycation weekend. The facilities were great and the services were excellent. All staff were nice and welcoming. The pool bar and Sky on 20 were wonderful - loved all the happy hours deals. We were very happy with our stay and we look forward to our next visit.

Customer review rating 4.5/5

Anonymous Couples - 22/03/2021 Confirmed reviews ALL

Would have rated my stay 10/10 if the housekeeper separate plastic waste as the hotel noted on the side of the bin. I separated plastic water bottle and food grade plastic from general waste as I believe the hotel will bring them into some recycle program but it turned out the housekeeper merged all the waste together in the end (I saw it during the cleaning process as I was in my room during that time) and it was a bit disappointed. Please train your staff to concern more about global warming crisis.

Good stat

Customer review rating 5.0/5

Neeranuch Business - 20/03/2021 Confirmed reviews ALL

Very comfortable

Good Stay

Customer review rating 4.5/5

N/e Business - 20/03/2021 Confirmed reviews ALL

The room was clean. Full amenity. The hotel locates about half distance between 2 BTS stations; Asoke and Prompong, walkable distance about 1 kilometer from each BTS station. New drivers should not bring their big car because of sharp turns to parking lot. Anyway hotel provides free shuttle service to Emporium during opening time.

Customer review rating 4.5/5

Graham L. Business - 19/03/2021 Confirmed reviews ALL

great stay. lovely staff!!! good room. super happy and will return

Good Hotel

TripAdvisor rating 4.0/5

Mikeshanghai 18/03/2021 TripAdvisor review

Our second stay at this hotel which is the best recommendation! Our room was comfortable. Breakfast good, but choice restricted due to Covid. Although many other hotels in the area it appears to have a loyal following.

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