Novotel Bangkok Sukhumvit 20 4 stars

Customer review rating (ALL Rating) 4.6/5 554 reviews

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Novotel Bangkok Sukhumvit 20 - Image 1
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19/9 Sukhumvit 20, Klong Toey, 10110 BANGKOK, Thailand

Description

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renowned gourmet bar and restaurants

  • Interconnecting rooms and Family Suites

Our accommodation(s)

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20, Klong Toey
10110 BANGKOK
Thailand

GPS:13.731522, 100.564021

Telephone
Fax +66 2 009 4900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  554 reviews

TripAdvisor Rating  4.7/5  2,531 reviews

Certificate of excellence 2025

Great experience of Hospitality.

TripAdvisor rating 5.0/5

Amanda J TripAdvisor review

Room was spacious,clean,Breakfast was widespread with choice of Japanese,Korean,Vegetarian &local cuisine. Staff were friendly &helpful,special note goes to Natt the concierge &Front Office Natty.Both went out of their way,to help me move around Bangkok &assist me networking. Thank you for the Great Hospitality!

Far Below Expectations — Not Worth the Stay

TripAdvisor rating 2.0/5

chaitali2015 TripAdvisor review

The location is the only plus point — it’s right in the heart of Sukhumvit and quite convenient. However, my overall experience was disappointing. We had requested early check-in, and although they allowed it just two hours before the regular time, the staff insisted that we write a TripAdvisor review before giving us the room. This felt extremely unprofessional. The room itself was another issue. The lighting was terrible — barely two small lights, and we practically needed a flashlight to see anything. The room walls were dirty, and the towels provided were smelly. Even after repeatedly requesting fresh towels, none were sent. One of the most concerning incidents was housekeeping entering our room at 9 AM while we were sleeping. This is completely unacceptable. I also ended up losing 1–2 pieces of clothing from the room, which made me very uncomfortable. We had booked a smoking room, and although the hotel claims to be smoking-friendly, there is absolutely no ventilation. The smoke just lingers inside the room and bathroom, making it extremely difficult to stay. Overall, despite being a budget hotel, the experience was far below expectations. There are several other properties in a similar price range that offer better service and comfort. Unfortunately, I would not recommend Novotel Bangkok.

Mr. Natt best man

TripAdvisor rating 5.0/5

valentin133769 TripAdvisor review

Mr. Natt is the best concierge. He helped me a lot and always provided helpful tips. Very professional and kind man. His style is on point 😎 Looking forward to stay again 🤠

Dear Valued Guest, Thank you very much for your kind words and for recognizing Khun Natt. We’re delighted to hear that he made such a positive impression with his professionalism, helpful tips, and great service. He will be very happy to know that his efforts made your stay even better. We truly appreciate your feedback and look forward to welcoming you back again soon. Warm regards, Kanta Hanvesakul Hotel Manager

Happy stay in Bangkok

TripAdvisor rating 5.0/5

Haha V TripAdvisor review

It is located near the blue line. Easy to take a walk here. Price is quite reasonable. We arrived early and the hotel manager Fhasai helped us an early check-in. Very thankful.

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you had a happy stay and enjoyed our convenient location near the BTS and MRT, as well as our reasonable rates. We are especially pleased that Khun Fhasai was able to assist with your early check-in and made your arrival smooth and comfortable. Your kind words will certainly be shared with her. We look forward to welcoming you back on your next visit to Bangkok. Warm regards, Kanta Hanvesakul Hotel Manager

Nice stay in bangkok

TripAdvisor rating 5.0/5

Tito J TripAdvisor review

Location is easy to find, it is a nice place to stay. Very clean and it is quite reasonable price and very quite place. We enjoy it.

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a nice stay in Bangkok and enjoyed our convenient location, cleanliness, and peaceful atmosphere. It’s also wonderful to know that you found our pricing reasonable and your overall experience enjoyable. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again on your next visit. Warm regards, Kanta Hanvesakul Hotel Manager

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Other web-users rate our hotel

  • 973 reviews 9.1/10 Location
  • 1,164 reviews 8.1/10 Room
  • 1,589 reviews 9/10 Service
  • 19 reviews 7.9/10 WiFi
  • 802 reviews 9.1/10 Food
  • 564 reviews 7.8/10 Cleanliness
  • 561 reviews 8.8/10 Breakfast
  • 347 reviews 8.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.