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Novotel Bangkok Sukhumvit 20 Hotel 4.5 stars

Customer review rating 4.5/5 8,686 reviews

Novotel Bangkok Sukhumvit 20
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+ 22 Services
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  • I cannot take advantage of the Members' rate

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Introducing Gourmet Bar, Food Exchange and rooftop bar 'Sky on 20'

  • 'Family at Novotel' interconnecting rooms and Family Suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
Business services
  • 17 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20
Klong Toey
10110
bangkok
thailand

Tel: +6620094999

Fax: (+66)2/0094900

Contact email

Check-in from 14h00

Check out up to 12h00

  • MRT SUKHUMVIT :  BLUE LINE EXIT 2

  • BTS ASOK :  SUKHUMVIT LINE EXIT 6

  • By plane

    DON MUANG At 25km / 15.53 miles - Shuttle paying

  • By plane

    SUVARNABHUMI INTL At 25km / 15.53 miles - Shuttle paying

GPS :13.731522, 100.564021

Our accommodations

The hotel offers 244 guestrooms and suites featuring stylish, contemporary designs under five room types from superior rooms to executive suites. Our superior rooms starts from 30 sq.m. providing spacious ambience for our guests while being away from home

SUPERIOR ROOM, 1 King Size Bed, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM,1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

FAMILY SUITE, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 45 m² / 484 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM, 2 Single Size Beds, High Floor

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

The restaurant comprises of several individual show kitchens, serving cuisine from both Western and Asian regions. A modern interpretation of Food Markets from around the Globe will give a taste of your travels in the heart of Bangkok's downtown.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Charm Korean Restaurant

Type of cuisine: Barbecue

Charm, a refined Korean Barbeque restaurant, welcomes its guest with its signature melt-in-your mouth whole rib-eye steaks, Charms experienced service team will assist table-side and enjoy the meal with plentiful of imported Hite beer from South Korea

GOURMET BAR

Non contractual photo

Gourmet Bar is an informal, friendly eating and drinking space where people want to meet and taste trendy drinks as well as enjoy eating meals served from the bar, in traditional Thai, Western cuisine as well as modern interpretations and fusions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Relax at our 9th Floor Infinity Pool offering great views over Bangkok. Sip and enjoy a cool drink or Snack from our Poolbar on your sunlounge or Poolside undercover dining area. Families can also enjoy a dedicated kids pool and separate kids club.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY ON 20

Non contractual photo

Located on the 26th floor with the spectacular sunsets views and non-stop nightscape of Bangkok. The bar has a full range of wines, beers, and a range of cocktails you may wish to indulge in along with a selection of tapas style snacks and pizzas.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 640 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,686 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,452 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

Anonymous Solo - 03/04/2020 Confirmed reviews ALL

Given the Corona virus, it was a bit out of your control...

Dear Mr. H., Thank you for taking your time to review your recent stay with us. We look forward to welcoming you back once this situation is over and stay safe! Sincerely, Pongphant Yoksuwan Front Office Manager

Good value for money

Customer review rating 4.5/5

Michael I. Couples - 29/03/2020 Confirmed reviews ALL

I enjoyed the service and my overall stay at the hotel and I'd consider booking here again in the future. If there was one thing I would complain about, it would be the rugs in the hotel room, as they were thread-bare and showed that the hotel had seen better days. Otherwise, the stay was 100% great.

Dear Michael I, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. I am sorry that your experience did not meet your expectations completely and please know that your comment is much appreciated. We look forward to welcoming you back in the future. Sincerely, Pongphant Yoksuwan Front Office Manager

A great hotel with a warm welcome in a good location

Customer review rating 4.5/5

Declan J. Couples - 27/03/2020 Confirmed reviews ALL

We had a lovely stay at this hotel despite the worsening Covid 19 situation. The hotel facilities are lovely and it is walking distance to parks, shopping, restaurants, and Skytrain and Metro stations. Above all, the staff were very professional and welcoming.

Dear Declan J., Thank you very much for taking the time to review your recent stay with us at the Novotel Bangkok Sukhumvit 20! We look forward to welcoming you back once the epidemic is over and stay safe! Best regards, Pongphant Yoksuwan Front Office Manager H9…

Excellent overall experience

Customer review rating 4.5/5

James Friends - 26/03/2020 Confirmed reviews ALL

Stayed for almost 2 weeks. Staff was amazing and super friendly! Rooms were so nice and comfortable. I will definitely stay here again on my next trip to Bangkok!

Dear James, We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback, especially from our ALL Silver loyalty. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services on these hard times. Thank you again for sharing your experience and we look forward to welcoming you back in the near future! Should you require any further assistance or inquiries, please do not hesitate to contact me at all times. Uniquely yours, Pongphant Yoksuwan Front Office Manager H9…

Perfect location- Nice staff- Nice Roms- poolarea perfect- perfect wiew from the rooftop bar

Customer review rating 4.5/5

Dorthe Families - 26/03/2020 Confirmed reviews ALL

Will stay there again every time im in Bangkok.

Dear Dorthe, Thank you very much for taking the time to review your recent stay with us at the Novotel Bangkok Sukhumvit 20! It was a pleasure to host you and we look forward to welcoming you back in the near future. Should you require any further assistance, please do not hesitate to contact us at all times. Best regards, Pongphant Yoksuwan Front Office Manager

Hotel with beautiful and relaxing pool area

Customer review rating 4.5/5

Miika Couples - 24/03/2020 Confirmed reviews ALL

Nice hotel with beautiful pool area. We tried the food at the pool, and it was really good. We also experienced few problems with the door lock as it stopped working many times. So we needed to go up and down with the elevators several times in order to fix the problem with room key cards. However, we enjoyed the room and especially the large and comfortable bed. The staff was always nice at the pool, breakfast and hotel bar areas as well as at the reception. Overall feeling of our hotel stay was good.

Dear Miika, First of all, thank you very much for taking your time to review your recent stay with us at the Novotel Bangkok Sukhumvit 20! I am very glad to see that your experience at our hotel was generally good, especially our food, pool, room and staff. However, please allow me to express my sincerest apologies for the inconvenience that you had to face in regards to the door lock issue. After investigation, we found out that all the door locks needed updating in the system and please rest assure that we worked with department concerned to fix this problem as quickly as possible. We appreciate your comments and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager H9…

great stay

Customer review rating 4.5/5

Karsten D. Friends - 22/03/2020 Confirmed reviews ALL

good communication prior check-in, adequate facilities, great breakfast.

Dear Karsten D., Thank you for reviewing your recent stay with us at the Novotel Bangkok Sukhumvit 20! Im glad to read that you had a great time at our hotel, however, I do apologize that not every aspect was met. Please be informed that we will look into the matter to ensure waiting rooms as per more than 1 room coming together is communicated properly. Please rest assure that we will use this example to improve our services accordingly. However, at the meantime, should you require any further assistance, please do not hesitate to contact us at all times. Best regards, Pongphant Yoksuwan Front Office Manager

An amazingly well managed hotel

Customer review rating 4.5/5

Michael P. Business - 22/03/2020 Confirmed reviews ALL

With 40 years experience as a frequent international traveller ( 250 days/year in average) ...in my humble opinion, this hotel ranks in my top 5 ....I am amazed how standards of service are at all times predictable and of the highest order ..well done

Dear Dr. P., Thank you so much for your patronage to not only ALL - ACCOR LIVE LIMITLESS loyalty but to our hotel, Novotel Bangkok Sukhumvit 20 as well. It is always a pleasure to host you during your (usually) business trips in Bangkok and to receive such a positive feedback from you is our greatest pleasure. I have already shared your comments with our team to boost up encouragement to all of our staff as we strive to continuously improve the quality of our services each and every day. Thank you again for sharing your experience, and we look forward to welcoming you back! Sincerely, Pongphant Yoksuwan Front Office Manager H9…

Great Hotel

Customer review rating 4.5/5

Guillaume Couples - 21/03/2020 Confirmed reviews ALL

We had a lovely stay at Novotel Sukhumvit Bangkok, the staff was lovely, amazing breakfast and great amenities in the room. the skybar and the pool offer great view on the city !

Dear Guillaume, Thank you for taking your time off to review your recent stay at our hotel! We are glad to see that you enjoyed your time and it is our pleasure that you chose Novotel Bangkok Sukhumvit 20 to celebrate your special occasion. Should you require any further assistance, please do not hesitate to contact us at all times. Best regards, Pongphant Yoksuwan Front Office Manager

Location to access transportation easy and within walking distance to rail and shops.

Customer review rating 4.5/5

Paul Couples - 16/03/2020 Confirmed reviews ALL

Room pleasant and clean. The only downside was a need for a draw to place items if staying for a extended period. Breakfast options plentiful and generous. Massage well worth the time to relax. The pool on the 9 floor excellent place to relax and staff very helpful.

Dear Paul, First of all, thank you very much for taking the time to review our hotel! I am very glad to see that you enjoyed our breakfast, staff and our infinity pool. In regards to the comment about drawers in the room, we have noted it down in your profile and in the future we will assist you set up extra items to assist you with more places to set up your items. However, please know that your comment is much appreciated and we look forward to we welcoming you back to the Novotel Bangkok Sukhumvit 20! Best regards, Pongphant Yoksuwan Front Office Manager

Well located close to needs whilst in BKK.

Customer review rating 4.5/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

Was a pleasant experience as never staying at the property before. Had everything that you needed close by and a few surprises in the Soi like convince stores which made the stay a little but easier.

Dear Mr. D., First of all, we appreciate you taking your time to review our hotel and as a ALL GOLD loyalty, it was a pleasure to see that you enjoyed your time at our hotel and I have definitely pass on your message about our team being very helpful. This will be a positive booster to encourage our team to continue serving with plenty of heart and smiles. However, in regards to the breakfsat with the rating of 40/100, I have already shared this amongst the teams concerned to ensure that they will use it to improve accordingly. We truly appreciate all your comments and suggestions and we look forward to welcoming you back to the Novotel Bangkok Sukhumvit 20! Uniquely yours, Pongphant Yoksuwan Front Office Manager H9…

Good hotel

Customer review rating 4.5/5

Yannick Couples - 14/03/2020 Confirmed reviews ALL

Good hotel, great staf, big rooms with a nice view on the city (20th floor). Breakfast was perfect and we liked the skybar as well.

Dear Yannick V., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager H9…

Good stay

Customer review rating 4.5/5

C. R. Couples - 14/03/2020 Confirmed reviews ALL

Staffs were helpful. Many choices of tasty breakfast. Well decorated.

Dear C. R., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Good overall mix of comfort and location

Customer review rating 4.5/5

Anonymous Families - 12/03/2020 Confirmed reviews ALL

Great service Comfortable and modern rooms though on the small size Great rooftop bar limited dining options in the evening Fantastic spa within hotel

Dear Nicolas B., As an ALL Gold loyalty, we very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Pongphant Yoksuwan Front Office Manager H9…

Fantastic from the door man to the roof top bar staff!

Customer review rating 4.5/5

Jason M. Business - 11/03/2020 Confirmed reviews ALL

We stayed only two nights but it was a fantastic experience. It started to shift my whole mind set on Bangkok and Thailand. I found the service excellent and very accommodating. Just you wait til you try breakfast. Also the kind staff helped me find my drink bottle that was a special one. So I really appreciated that too.

Dear Jason M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Great Staff

Customer review rating 4.5/5

David C. Couples - 10/03/2020 Confirmed reviews ALL

Always happy with the staff at the hotel, Wonderful people and very eager to assist.

Dear David C., Thank you for taking the time to share your positive review regarding your recent stay at Novotel Bangkok Sukhumvit 20. I was delighted to read that you had a great experience with us and you enjoyed the hospitality of our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for letting us know your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Well located, helpful staff

Customer review rating 4.5/5

Dave C. Friends - 09/03/2020 Confirmed reviews ALL

Staff are helpful , check in, breakfast , courtesy lounge and sky bar

Dear Dave C., We sincerely appreciate you taking the time to provide us your feedback. I am very glad to hear that our staff made your stay pleasant and you enjoyed most of the time at Novotel. I will share your feedback with our team and I believe that they would be proud to display your kind comments regarding our hotel and services. This feedback will be a great support to encourage the morale of all our staff who strive to provide a high level of service continuously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager
Customer review rating 4.5/5

Edmund Business - 09/03/2020 Confirmed reviews ALL

the room service menu is very limited. If possible, please increase the number of variety food.

Dear Edmund, Thank you for choosing our hotel for your stay and taking the time to write a review! The points you raised will definitely be reviewed with all concerned departments. We have been constantly improving the quality of our services, and I believe this feedback is essential in identifying areas for future improvement. Thank you once again for sharing your thoughts with us and we hope to see you again in the near future Sincerely, Pongphant Yoksuwan Front Office Manager

Well located

Customer review rating 4.5/5

Jenjira Business - 09/03/2020 Confirmed reviews ALL

I booked room 1 night for superior room but i surprised GSA. upgrade room to executive suite there are many facilities. All of them i like the room too much. By the way GSA make me feel welcom.

Dear Jenjira, We sincerely appreciate you taking the time to provide us your feedback. I am very glad to hear that our staff made your stay pleasant. I will share your feedback with our team and I believe that they would be proud to display your kind comments regarding our hotel and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Great, relaxing stay

Customer review rating 4.5/5

Anonymous Couples - 09/03/2020 Confirmed reviews ALL

Very good

Dear Valued Guest, Thank you for choosing Novotel Bangkok Sukhumvit 20. I am happy to see that you had a great experience with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for letting us know your experience and hope to see you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager
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