Novotel Bangkok Sukhumvit 20

It was a pleasure returning to this hotel again. The Novotel Sukhumvit 20 is brilliant. All the staff are so friendly and helpful. Nothing is a problem and they go the extra mile to help. Breakfast was great and my room was kept perfectly clean each day. A special thank you to Ms Nicky who management my room perfectly and Mr Au for always presenting with a smile, being courteous and organising transport for us.

I stayed here with my family for 2 nights while Jam and Ploy assisted us. Mostly Jam solved all our queries, and I have never seen someone as hospitable and joyful as her. Whenever we asked her about nearby places for visit, she would always guide us and even if she didn't know, she would personally talk to one of the staff and ask of them to guide us. On returning from our visit, she would always ask us, if we enjoyed it and always greet us with a pure and beautiful smile. In Thailand, we have been to Homm, Centara but this was the perfect stay. Thanks to Jam and Ploy.

The Novotel Sukhumvit 20 is a modern well presented hotel, centrally located, a stone throw away by BTS ( Bangkok Mass Transit System) from the main commercial area, restaurants and ultra modern malls. The staffs were very kind, professional and their generous hospitality was evident. Thank you Mr. Daniele Ruiu ( General Manager ) for going out of your way to make our stay a much memorable and pleasurable one. Rooms were extremely comfortable, made up neatly and request were kept up with. The swimming pool offered a spectacular panoramic view of the city and as a matter of fact , there is a fantastic view from any higher floors. Great hospitality experience and looking forward to our next visit.

The hotel location is the highlight and the free tuk tuk service to the Main Street Rooms were clean , but there was no floor mat or body lotion kept . They dint pick up laundry as requested . Breakfast was very disappointing. The live omelette station was a Savior .

We recently stayed here for three nights in Bangkok at the start of a multi-centre holiday to Thailand. Bangkok is a typical busy city and this hotel is situated amongst other high rises in the Sukhumvit area. Upon check in we found the reception staff to be polite and friendly and the reception area was welcoming and clean. We were upgraded to a family suite (as it was my husband's birthday) and the accommodation was spacious, clean and pleasant. The bed was very comfortable and sleep quality was very good. The room was air conditioned, bathroom spacious with a massive bath, walk in shower, wc and basin/dressing area with complimentary robes and slippers. There were two tv's, one in the bedroom area and another in the sitting area, however the only channels we could understand were the promotional channels for the hotel facilities and BBC News! There was an inroom safe which was of a good size and could fit laptop and other valuables. Also an iron and ironing board and hairdryer. Towels were changed on a daily basis and complimentary toiletries were provided. Housekeeping was carried out daily and to a good standard. There is a pool area on the 9th floor as well as a gym and a good restaurant on the 8th floor as well as a very nice rooftop bar on the 25th which provided excellent views across the city. Breakfast was very good, every nationality was catered for and the choice and quality of food excellent. All in all, we enjoyed our stay at this hotel and would definitely stay here again should we return to Bangkok.