Welcome to Novotel Bangkok Sukhumvit 20 Discover the best 4-star hotel in Sukhumvit, Bangkok, that is in a perfect location to explore the best of the city! Novotel Bangkok Sukhumvit 20 key location offering guests a gateway to the city's exotic cultural charms, known for its vibrant nightlife, extensive cultural attractions, and world-class shopping on your doorstep.
Novotel Bangkok Sukhumvit 20 Hotel is at prime location, just a few minutes walk from BTS and MRT stations as well as Bangkok's greatest shopping malls, Terminal 21, Emporium, Siam Paragon, CentralWorld, Platinum Mall. Hop from mall to mall with ease! At the bustling shopping and dining district, you can explore a variety of attractions and experience unique to Bangkok. Wander through the street stalls, dine at world-class restaurants and visit local attractions such as the Grand Palace and Wat Pho.
Novotel Bangkok Sukhumvit 20, a 4 star hotel in Sukhumvit, is minutes from BTS Asoke and MRT Sukhumvit. It offers a complimentary tuk-tuk service and easy access to Terminal 21, Emporium, EmQuartier, Emsphere and vibrant dining and nightlife.
Hotel extras
Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations
Free Wi-Fi in all areas including Kids Pool and Kids Club
Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms
Renowned gourmet bar and restaurants
Interconnecting rooms and Family Suites
Our accommodation(s)
Book this hotel
Page 1 out of 4, Room 1 :
SUPERIOR ROOM, 1 King Size Bed, City View
, Room 2 :
SUPERIOR ROOM, 2 Single Size Beds, City View
Room
SUPERIOR ROOM, 1 King Size Bed, City View
Photo out of - SUPERIOR ROOM, 1 King Size Bed, City View
Our spacious and vibrant Superior Rooms have large windows that overlook the city and provide an abundance of natural light during the day and serene views of the city at night. Here you will find complete comfort and convenience away from home.
Photo out of - SUPERIOR ROOM, 2 Single Size Beds, City View
Our spacious and vibrant Superior Rooms have large windows that overlook the city and provide an abundance of natural light during the day time and serene views of the city at night. Here you will find complete comfort and convenience away from home.
Photo out of - DELUXE ROOM, 1 King Size Bed, City View
Treat yourself to a higher level of comfort in Deluxe room. The room comes with a large, ergonomic working area that is ideal for taking care of all your business matters, hotels signature Live N Dream bedding concept and extra bed available with charge
Photo out of - EXECUTIVE ROOM,1 King Size Bed, High Floor
Executive Deluxe rooms with Executive Sky Lounge access offer stunning, unobstructed views of the dazzling Bangkok skyline. A thoughtful selection of Thai artworks adorning the room adds a touch of Thai elegance to the sleek modern style of the rooms.
Create memories that will last forever when you stay together in our Family Suite. The spacious living room is fully furnished and tastefully decorated and includes a sofa bed allowing the living area to be made easily into a second bedroom.
Photo out of - EXECUTIVE ROOM, 2 Single Size Beds, High Floor
Executive Deluxe rooms with Executive Sky Lounge access offer stunning, unobstructed views of the dazzling Bangkok skyline. A thoughtful selection of Thai artworks adorning the room adds a touch of Thai elegance to the sleek modern style of the rooms.
Our stylish Executive Suite offers separate spacious living and working areas for an indulgent getaway or discerning business trip. It is both a comfortable space for work and play, and the perfect place to return to from a long day or fun night.
Page 1 out of 2, Restaurant 1 :
FOOD EXCHANGE
, Restaurant 2 :
Sky on 20
FOOD EXCHANGE
Photo out of - FOOD EXCHANGE
The restaurant comprises of several individual show kitchens, serving cuisine from both Western and Asian regions. A modern interpretation of Food Markets from around the Globe will give a taste of your travels in the heart of Bangkok's downtown.
The restaurant comprises of several individual show kitchens, serving cuisine from both Western and Asian regions. A modern interpretation of Food Markets from around the Globe will give a taste of your travels in the heart of Bangkok's downtown.
Sky on 20
Photo out of - Sky on 20
Located on the 26th floor with the spectacular sunsets views and non-stop nightscape of Bangkok. The bar has a full range of wines, beers, and a range of cocktails you may wish to indulge in along with a selection of tapas style snacks and pizzas.
Located on the 26th floor with the spectacular sunsets views and non-stop nightscape of Bangkok. The bar has a full range of wines, beers, and a range of cocktails you may wish to indulge in along with a selection of tapas style snacks and pizzas.
Gourmet Bar
Photo out of - Gourmet Bar
Gourmet Bar is an informal, friendly eating and drinking space where people want to meet and taste trendy drinks as well as enjoy eating meals served from the bar, in traditional Thai, Western cuisine as well as modern interpretations and fusions.
Gourmet Bar is an informal, friendly eating and drinking space where people want to meet and taste trendy drinks as well as enjoy eating meals served from the bar, in traditional Thai, Western cuisine as well as modern interpretations and fusions.
PantaRei Restaurant & Bar
Non contractual photo
Click to copy the email address
Other informations
Services
Air conditioning
Wheelchair access
Free Wireless internet (WiFi)
Booster Seats available (for Baby)
Non Smoking Area
Reservation recommended
Takeaway Meals
Musical Atmosphère
Payment
Cash
Credit card
Credit cards
Mastercard
Visa
Wine and other drinks information
Cocktail
Wine by the glass available
Soft drinks
Located at 8 floors of hotel, a place where you can embark on a culinary journey that carries on Thailand's culinary heritage with a contemporary twist & offers a laid-back atmosphere paired with authentic flavors that are sure to delight your taste buds.
City Beach
Photo out of - City Beach
Relax at our 9th Floor City Beach Pool - it's like a beach club but in the city! Enjoy Bangkok views, sip a cool drink or snack from the Poolbar on your sun lounge or undercover dining area. Families can use the kids pool and kids club.
Relax at our 9th Floor City Beach Pool - it's like a beach club but in the city! Enjoy Bangkok views, sip a cool drink or snack from the Poolbar on your sun lounge or undercover dining area. Families can use the kids pool and kids club.
2 breakfasts
Photo out of - Breakfast
Start your day with a nourishing breakfast and city views at Food Exchange. Enjoy local favorites and international dishes daily from 6:30-10:30 hrs. In-room breakfast service is also available upon request for added convenience.
Buffet
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Japanese
Hot Breakfast
Cold breakfast
Restaurant
Food Exchange
Express
Because great days always start with a good breakfast. stock up on treats and vitamins!
Services
Hot Breakfast
Start your day with a nourishing breakfast and city views at Food Exchange. Enjoy local favorites and international dishes daily from 6:30-10:30 hrs. In-room breakfast service is also available upon request for added convenience.
2 pools
Photo out of - Pool
Relax at City Beach on the 9th floor - it's like a beach club but in the city. Enjoy stunning Bangkok views, a beautiful pool, sunlounges, and a dedicated kids pool, all set in a vibrant, city oasis perfect for unwinding and soaking up the vibes.
Infinity Pool
Location
On site
Pool features
Outdoor pool
Overflowing pool
Chlorure treatment
At your disposal
Children Pool
Shower
Access & Security
Staff trained in first aid
Dimension
Pool Depth Min:
1.2 m /
3.9 ft
Pool Depth Max:
1.2 m /
3.9 ft
Pool Size Min:
5 m /
16.4 ft
Pool Size Max:
16.5 m /
54.1 ft
Kid's Pool
Location
On site
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Children Pool
Shower
Access & Security
Staff trained in first aid
Dimension
Pool Depth Min:
0.5 m /
1.64 ft
Pool Depth Max:
0.5 m /
1.64 ft
Pool Size Min:
0.4 m /
13.12 ft
Pool Size Max:
0.5 m /
16.4 ft
Relax at City Beach on the 9th floor - it's like a beach club but in the city. Enjoy stunning Bangkok views, a beautiful pool, sunlounges, and a dedicated kids pool, all set in a vibrant, city oasis perfect for unwinding and soaking up the vibes.
Fitness center
Photo out of - Fitness center
Burn off a few calories and stay in shape at our In Balance Fitness Center, located on the 9th floor. You will find a full array of equipment, including state of the art cardiovascular machines, free weights and outdoor infinity swimming pool
In Balance Fitness
Burn off a few calories and stay in shape at our In Balance Fitness Center, located on the 9th floor. You will find a full array of equipment, including state of the art cardiovascular machines, free weights and outdoor infinity swimming pool
Location
On site
Fitness equipment
Free weights
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Cardiovascular equipment
Burn off a few calories and stay in shape at our In Balance Fitness Center, located on the 9th floor. You will find a full array of equipment, including state of the art cardiovascular machines, free weights and outdoor infinity swimming pool
Here is the best place with a great location for your special day. From Benjasiri Grand Ballroom, Siam Junior Ballroom to Sky on 20 that can comfortably accommodate a small and large wedding and outdoor ceremony, party up to 1,000 persons
Here is the best place with a great location for your special day. From Benjasiri Grand Ballroom, Siam Junior Ballroom to Sky on 20 that can comfortably accommodate a small and large wedding and outdoor ceremony, party up to 1,000 persons
The experience has always been good (my 3rd visit) but, please do not put Indian Counter in the Breakfast . We respect food and pray it. you do not have expertise for Indian food, the items presented are a BIG DISRESPECT to Indian food and Indian community. Either Put a proper menu and food or Please remove it, But Do Not Put Wrong Food combinations, improper preparations and disrespect the Indian food.
Dear Mr. B.,
Thank you for your continued support and for choosing to stay with us for the third time. We truly appreciate your loyalty and are pleased to know that your overall experience has been consistently positive.
However, we sincerely regret that our Indian breakfast selection did not meet your expectations. We understand the importance of authenticity, proper preparation, and respect for Indian culinary traditions. Please be assured that we take your feedback seriously and will share your comments with our Food and Beverage team for careful review and improvement.
Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to welcome you back for an even more satisfying experience.
Warm regards,
Kanta Hanvesakul
Hotel Manager
Customer review rating 5.0/5
Filip S.
Friends
-
Confirmed reviews ALL
The hotel is really nice. That rooms are very comfortable spacious and clean. The hotel is in a great location; there are countless great restaurants and bars in the vicinity. Breakfast buffet has outstanding food.
Dear Mr. S.,
Thank you very much for taking the time to write your review regarding your recent experience with us.
We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.
Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown.
We look forward to welcoming you back.
Yours sincerely,
Kanta Hanvesakul
Hotel Manager
Customer review rating 4.0/5
Mandy S.
Solo
-
Confirmed reviews ALL
Hotel is very conveniently located between ASOK and Phrom Phong BTS Stations and short walk to EmSphere which is great. The staff are great, Breakfast is definitely worthwhile as well, great selection. The rooms could definitely do with a renovation/upgrade. I had a huge issue the power outlets, none of them are universal and they're located in a way that trying to use an adapter the adapter falls out of the socket. No USB points either so adding this onto the power situation was another challenge. the power outlets also almost destroyed my Dyson Airwrap so I couldn't use it in the hotel.
Dear Ms. S.,
Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed our convenient location, the warm service provided by our team, and the variety of our breakfast selection.
At the same time, we are truly sorry that certain aspects of your stay left you feeling disappointed. We sincerely apologize for the difficulties you experienced with the power outlets, particularly your concern regarding the use of your hairdryer, as well as the repeated inconvenience caused by the removal of your towels. We fully understand how frustrating this must have been, especially when these are essential comforts during your stay. Please accept our sincere apologies for the frustration and inconvenience caused.
Your feedback is very important to us, and we will share your concerns with the relevant teams for careful review and improvement. We genuinely appreciate you bringing these matters to our attention, as they help us identify areas where we can do better.
We hope you will give us another opportunity to welcome you back and provide you with the comfortable and enjoyable experience.
Warm regards,
Kanta Hanvesakul
Hotel Manager
Customer review rating 3.5/5
Samitha R.
Families
-
Confirmed reviews ALL
Location and Atmosphere
The hotel is in a solid, convenient location, and the general team was pleasant and welcoming throughout our stay. The standout highlight was the Executive Lounge: the lounge team provided fantastic service, and the food offerings were excellent.
Check-in & Loyalty Recognition
The check-in experience was disappointing as an Accor Platinum member. There was zero recognition of status upon arrival. When asking about breakfast, I was initially told it was not included. It was only after I explicitly prompted the front desk about my Platinum tier that benefits were applied. A standard 2:00 PM late check-out was originally quoted before being amended to 4:00 PM, and my keycard had to be recoded to grant access to the Executive Lounge floor. No room upgrade was provided, and the standard welcome letter and amenity were only delivered after I specifically requested them.
Room Condition & Cleanliness
Housekeeping and maintenance require attention:
The room had noticeable layers of dust.
Several fittings were broken or loose.
The glass desk/table was dirty, particularly the grime buildup in the crevice between the glass and metal frame.
Breakfast & Critical Safety Hazard
The most alarming issue occurred at breakfast: broken glass pieces were found inside the yogurt cups. This is a severe health and safety hazard. The staff member on duty spoke very limited English, which made reporting the issue difficult. I sincerely hope no other guests consumed the contaminated yogurt or suffered injury.
Dear Mr. R.,
Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location, the welcoming attitude of our team, and especially the excellent service in our Executive Lounge.
We are truly sorry that several aspects of your stay did not meet your expectations, particularly regarding the recognition of your Accor Platinum status, the communication of your membership benefits, and the condition and cleanliness of your room. We sincerely apologize for the inconvenience and disappointment these experiences caused. We understand how important it is for our valued ALL members to feel recognized and well cared for throughout their stay, and we regret that we fell short of providing the seamless experience you deserved.
Most importantly, we are deeply concerned about your report of broken glass found inside the yogurt cups during breakfast. The safety and well-being of our guests are always our highest priority, and we deeply regret for this isolated incident. Please be assured that this matter has been brought to the attention of our Director of Food & Beverage and Executive Chef to reinforce food safety protocols and ensure greater vigilance in food preparation, handling, and service, helping to prevent similar incidents from recurring.
We also appreciate you highlighting the areas requiring attention in our room maintenance and housekeeping standards, which has also been shared with the relevant department heads .
Thank you again for your honest and valuable feedback. We deeply regret that your experience did not fully reflect the standards we strive to uphold, and we sincerely hope to have another opportunity to restore your confidence in our hotel and provide you with a much more enjoyable stay.
Warm regards,
Kanta Hanvesakul
Hotel Manager
Customer review rating 4.0/5
Roland A.
Couples
-
Confirmed reviews ALL
Hotel staff provided good customer service and breakfast provided many options of food.
Dear Mr. A.,
Thank you very much for taking the time to write your review regarding your recent experience with us.
We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.
Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown.
We look forward to welcoming you back.
Yours sincerely,
Kanta Hanvesakul
Hotel Manager
Dear Mr. B.,
Thank you for your continued support and for choosing to stay with us for the third time. We truly appreciate your loyalty and are pleased to know that your overall experience has been consistently positive.
However, we sincerely regret that our Indian breakfast selection did not meet your expectations. We understand the importance of authenticity, proper preparation, and respect for Indian culinary traditions. Please be assured that we take your feedback seriously and will share your comments with our Food and Beverage team for careful review and improvement.
Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to welcome you back for an even more satisfying experience.
Warm regards,
Kanta Hanvesakul
Hotel Manager
Customer review rating 5.0/5
Filip S.
Friends
-
Confirmed reviews ALL
The hotel is really nice. That rooms are very comfortable spacious and clean. The hotel is in a great location; there are countless great restaurants and bars in the vicinity. Breakfast buffet has outstanding food.
Dear Mr. S.,
Thank you very much for taking the time to write your review regarding your recent experience with us.
We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.
Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown.
We look forward to welcoming you back.
Yours sincerely,
Kanta Hanvesakul
Hotel Manager
Customer review rating 4.0/5
Mandy S.
Solo
-
Confirmed reviews ALL
Hotel is very conveniently located between ASOK and Phrom Phong BTS Stations and short walk to EmSphere which is great. The staff are great, Breakfast is definitely worthwhile as well, great selection. The rooms could definitely do with a renovation/upgrade. I had a huge issue the power outlets, none of them are universal and they're located in a way that trying to use an adapter the adapter falls out of the socket. No USB points either so adding this onto the power situation was another challenge. the power outlets also almost destroyed my Dyson Airwrap so I couldn't use it in the hotel.
Dear Ms. S.,
Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed our convenient location, the warm service provided by our team, and the variety of our breakfast selection.
At the same time, we are truly sorry that certain aspects of your stay left you feeling disappointed. We sincerely apologize for the difficulties you experienced with the power outlets, particularly your concern regarding the use of your hairdryer, as well as the repeated inconvenience caused by the removal of your towels. We fully understand how frustrating this must have been, especially when these are essential comforts during your stay. Please accept our sincere apologies for the frustration and inconvenience caused.
Your feedback is very important to us, and we will share your concerns with the relevant teams for careful review and improvement. We genuinely appreciate you bringing these matters to our attention, as they help us identify areas where we can do better.
We hope you will give us another opportunity to welcome you back and provide you with the comfortable and enjoyable experience.
Warm regards,
Kanta Hanvesakul
Hotel Manager
Customer review rating 3.5/5
Samitha R.
Families
-
Confirmed reviews ALL
Location and Atmosphere
The hotel is in a solid, convenient location, and the general team was pleasant and welcoming throughout our stay. The standout highlight was the Executive Lounge: the lounge team provided fantastic service, and the food offerings were excellent.
Check-in & Loyalty Recognition
The check-in experience was disappointing as an Accor Platinum member. There was zero recognition of status upon arrival. When asking about breakfast, I was initially told it was not included. It was only after I explicitly prompted the front desk about my Platinum tier that benefits were applied. A standard 2:00 PM late check-out was originally quoted before being amended to 4:00 PM, and my keycard had to be recoded to grant access to the Executive Lounge floor. No room upgrade was provided, and the standard welcome letter and amenity were only delivered after I specifically requested them.
Room Condition & Cleanliness
Housekeeping and maintenance require attention:
The room had noticeable layers of dust.
Several fittings were broken or loose.
The glass desk/table was dirty, particularly the grime buildup in the crevice between the glass and metal frame.
Breakfast & Critical Safety Hazard
The most alarming issue occurred at breakfast: broken glass pieces were found inside the yogurt cups. This is a severe health and safety hazard. The staff member on duty spoke very limited English, which made reporting the issue difficult. I sincerely hope no other guests consumed the contaminated yogurt or suffered injury.
Dear Mr. R.,
Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location, the welcoming attitude of our team, and especially the excellent service in our Executive Lounge.
We are truly sorry that several aspects of your stay did not meet your expectations, particularly regarding the recognition of your Accor Platinum status, the communication of your membership benefits, and the condition and cleanliness of your room. We sincerely apologize for the inconvenience and disappointment these experiences caused. We understand how important it is for our valued ALL members to feel recognized and well cared for throughout their stay, and we regret that we fell short of providing the seamless experience you deserved.
Most importantly, we are deeply concerned about your report of broken glass found inside the yogurt cups during breakfast. The safety and well-being of our guests are always our highest priority, and we deeply regret for this isolated incident. Please be assured that this matter has been brought to the attention of our Director of Food & Beverage and Executive Chef to reinforce food safety protocols and ensure greater vigilance in food preparation, handling, and service, helping to prevent similar incidents from recurring.
We also appreciate you highlighting the areas requiring attention in our room maintenance and housekeeping standards, which has also been shared with the relevant department heads .
Thank you again for your honest and valuable feedback. We deeply regret that your experience did not fully reflect the standards we strive to uphold, and we sincerely hope to have another opportunity to restore your confidence in our hotel and provide you with a much more enjoyable stay.
Warm regards,
Kanta Hanvesakul
Hotel Manager
Customer review rating 4.0/5
Roland A.
Couples
-
Confirmed reviews ALL
Hotel staff provided good customer service and breakfast provided many options of food.
Dear Mr. A.,
Thank you very much for taking the time to write your review regarding your recent experience with us.
We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.
Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown.
We look forward to welcoming you back.
Yours sincerely,
Kanta Hanvesakul
Hotel Manager
Customer review rating 3.5/5
Tiong L. C.
Business
-
Confirmed reviews ALL
The bed is somehow soft, too soft at the middle. And kinda deformed on one side of the bed. Overall I can still maneuver myself for a comfort spot.
All good but recommend to change the bed
Dear Mr. C.,
Thank you very much for taking the time to write your review regarding your recent experience with us.
We are pleased to know that you had an overall enjoyable stay. However, we sincerely apologize that the condition and softness of the bed did not fully meet your comfort expectations. Your comments have been shared with our team for inspection and further consideration to ensure a more comfortable sleeping experience for our guests.
Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved stay in the future.
Best regards,
Kanta Hanvesakul
Hotel Manager
Customer review rating 5.0/5
Chi H. L.
Business
-
Confirmed reviews ALL
Great hotel in a prime location—super close to the BTS and easy to get around. The rooms are comfortable and well-maintained. Excellent hospitality from the well-trained, English-speaking staff. Highly recommended!
Dear Mr. L.,
Thank you very much for taking the time to write your review regarding your recent experience with us.
We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.
Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown.
We look forward to welcoming you back.
Yours sincerely,
Kanta Hanvesakul
Hotel Manager
Customer review rating 5.0/5
Gail A. S.
Families
-
Confirmed reviews ALL
Had previously stayed at a so called 5 star hotel with lounge access . The novatel was better in all categories including the exec lounge tried to extend our stay but unsurprisingly the hotel was fully booked!
Dear Mr. S.,
Thank you very much for taking the time to write your review regarding your recent experience with us.
We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.
Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown.
We look forward to welcoming you back.
Yours sincerely,
Kanta Hanvesakul
Hotel Manager
Customer review rating 5.0/5
Simon R. L.
Couples
-
Confirmed reviews ALL
We always stay here - so welcoming - like coming home
Dear Mr. L.,
Thank you very much for taking the time to write your review regarding your recent experience with us.
We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.
Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown.
We look forward to welcoming you back.
Yours sincerely,
Kanta Hanvesakul
Hotel Manager
Customer review rating 5.0/5
Michael S.
Couples
-
Confirmed reviews ALL
From of house quick, efficient and welcoming
Dear Mr. S.,
We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Kanta Hanvesakul
Hotel Manager
Customer review rating 3.5/5
Yuen M. C.
Business
-
Confirmed reviews ALL
Insufficient lighting in the room
Air conditioning noisy
Dear Ms. C.,
Thank you for sharing your feedback with us. We sincerely apologize that the lighting in your room was insufficient and that the air conditioning noise affected your comfort. We understand how important a well-lit and quiet room is for a pleasant stay.
Please rest assured that we have shared your comments with our Engineering and relevant teams for review and improvement. We truly appreciate your feedback, as it helps us enhance our facilities and guest experience.
We hope to have the opportunity to welcome you back and provide you with a more comfortable stay.
Warm regards,
Kanta Hanvesakul
Hotel Manager
Customer review rating 5.0/5
David D.
Solo
-
Confirmed reviews ALL
Very well looked after as akways
Dear Mr. D.,
We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Kanta Hanvesakul
Hotel Manager
Customer review rating 4.5/5
Glenn O.
Business
-
Confirmed reviews ALL
It is always a pleasure to stay at Novotel 20 but I was a little disappointed with house keeping on this trip on at least two occasions I was not left with clean towels and had to request them
Dear Mr. O.,
Thank you for your continued support and for choosing to stay with us again. We are pleased to know that it is always a pleasure for you to stay at Novotel Bangkok Sukhumvit 20.
However, we sincerely apologize for the inconvenience caused by the housekeeping service and the occasions when clean towels were not provided. We understand how frustrating this must have been, especially during a returning stay. Please be assured that your feedback has been shared with our Housekeeping team for review and improvement.
We truly appreciate your understanding and valuable feedback, and we look forward to providing you with a smoother and more comfortable experience on your next visit.
Warm regards,
Kanta Hanvesakul
Hotel Manager
Customer review rating 4.5/5
Yosef S. A.
Solo
-
Confirmed reviews ALL
Good treatment
Dear Mr. A.,
Thank you very much for taking the time to write your review regarding your recent experience with us.
We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.
Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown.
We look forward to welcoming you back.
Yours sincerely,
Kanta Hanvesakul
Hotel Manager
Customer review rating 3.5/5
Tze K. A.
Business
-
Confirmed reviews ALL
The room and corridor had a musty carpet smell, which was quite uncomfortable throughout my entire stay. As a Platinum member, I was upgraded to the same room type, just on a higher floor.
The lounge experience was great, but other than that, I honestly didn’t find the hotel as extraordinary as what I had read in many other online reviews. Perhaps my expectations were just too high based on the hype.
Dear Ms. A.,
Thank you for taking the time to share your detailed feedback and for your continued loyalty as a Platinum member. We sincerely apologize that the musty smell in the room and corridor affected your comfort throughout your stay. Your comments have been shared with our team for further inspection and improvement.
We also regret that the room upgrade did not meet your expectations. We understand how important recognition and benefits are for our loyal Accor members, and we are sorry that this aspect of your stay felt disappointing.
On a positive note, we are delighted to know that you enjoyed your lounge experience. However, we are truly sorry that the overall stay did not live up to the expectations. Your feedback is valuable to us, and we will use it to identify areas where we can improve and provide a more consistent and memorable experience.
We sincerely hope to have another opportunity to welcome you back again.
Warm regards,
Kanta Hanvesakul
Hotel Manager
Customer review rating 4.0/5
Christoph B.
Business
-
Confirmed reviews ALL
I got an upgrade by one level to a suite as Platinum and regular customer from day 2. Also a nice welcome amenity. Breakfast and lounge cocktails had a large variety and was on a good level. Enjoyed also the swimming pool, which is well maintained. The only negative remark is, that only 2 bottles of drinking water were provided!
Dear Mr. B.,
First of all, thank you very much for your loyalty as a Platinum member and regular guest. We are delighted to know that you enjoyed your suite upgrade, welcome amenity, breakfast, Executive Lounge cocktails, and our well-maintained swimming pool.
We also appreciate your feedback regarding the drinking water provided in the room. As part of our standard service, we provide two complimentary bottles of drinking water per day; however, should you require additional water, our team will be more than happy to provide it upon request.
Thank you once again for sharing your experience. We truly appreciate your feedback and look forward to welcoming you back to Novotel Bangkok Sukhumvit 20 soon.
Warm regards,
Kanta Hanvesakul
Hotel Manager
Customer review rating 4.0/5
Galidhoesein H.
Families
-
Confirmed reviews ALL
Familie suit and in particular the sofabed was very hard to sleep on. Other than that it was a good stay. Great location, service was also good.
Dear Mr. H.,
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our great location and the service provided by our team.
We sincerely apologize that the sofa bed in your Family Suite did not provide the comfort you expected. Your comments are important to us, and we will share them with our management team as we continuously look for ways to improve our family room experience.
We appreciate your valuable feedback and are glad that, overall, you had a good stay. We look forward to welcoming you and your family back to Novotel Bangkok Sukhumvit 20 for an even more comfortable stay in the future.
Warm regards,
Kanta Hanvesakul
Hotel Manager
Customer review rating 4.5/5
Karim S. G.
Couples
-
Confirmed reviews ALL
Very nice and clean, staff is extremely helpful very well located
Dear Mr. G.,
Thank you very much for taking the time to write your review regarding your recent experience with us.
We are pleased to learn that you had a wonderful experience and enjoyed at our hotel. Thank you for the compliments for our staff, these comments will be shared with the team members and Senior Management.
We look forward to welcoming you back soon!
Yours sincerely,
Kanta Hanvesakul
Hotel Manager
Customer review rating 5.0/5
Glenn O.
Business
-
Confirmed reviews ALL
Although have stayed here many times it is always a pleasure to return to the warm and welcoming hospitality
Dear Mr. O.,
Thank you very much for taking the time to write your review regarding your recent experience with us.
We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.
Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown.
We look forward to welcoming you back.
Yours sincerely,
Kanta Hanvesakul
Hotel Manager
Customer review rating 5.0/5
Deborah B.
Solo
-
Confirmed reviews ALL
Great location, service and facilities. Friendly and helpful staff.
Dear Ms. B.,
Thank you very much for taking the time to write your review regarding your recent experience with us.
We are pleased to learn that you had a wonderful experience and enjoyed at our hotel. Thank you for the compliments for our staff, these comments will be shared with the team members and Senior Management.
We look forward to welcoming you back soon!
Yours sincerely,
Kanta Hanvesakul
Hotel Manager
Web-users rating
Other web-users rate our hotel
887 reviews9.3/10Location
1,059 reviews8/10Room
1,914 reviews9.3/10Service
19 reviews6/10WiFi
1,212 reviews9.4/10Food
494 reviews7.9/10Cleanliness
478 reviews9/10Breakfast
390 reviews8.5/10Vibe
80 reviews9.2/10Location
86 reviews8.3/10Room
106 reviews9.3/10Service
48 reviews8.9/10Breakfast
41 reviews8.1/10Cleanliness
20 reviews8.9/10Bar
18 reviews9.1/10Food
42 reviews9.5/10Location
49 reviews7.9/10Room
69 reviews9.4/10Service
27 reviews7.8/10Amenities
24 reviews9.1/10Breakfast
23 reviews8.1/10Cleanliness
21 reviews8.4/10Vibe
15 reviews9.3/10Food
24 reviews9.1/10Location
31 reviews6.4/10Room
42 reviews9/10Service
20 reviews6.9/10Cleanliness
18 reviews8.6/10Breakfast
13 reviews7.6/10Amenities
10 reviews9.1/10Food
6 reviews9.3/10Bar
33 reviews9.4/10Location
38 reviews6.9/10Room
55 reviews9/10Service
12 reviews7.5/10Cleanliness
11 reviews8.8/10Breakfast
7 reviews8.1/10Amenities
6 reviews9.1/10Food
Powered by
Frequently asked questions
Novotel Bangkok Sukhumvit 20 is located at 19/9 Sukhumvit 20, Klong Toey, 10110 Bangkok, Thailand, in the vibrant Sukhumvit district. We are conveniently situated near:
BTS Asoke and MRT Sukhumvit stations: 10 minute walk
Terminal 21 and Emporium shopping malls: 15 minute walk
Benjaksiri Park: 13 minute walk
On-site parking and a complimentary tuk-tuk service are also available.
Novotel Bangkok Sukhumvit 20 offers a variety of vibrant accommodations including:
Superior Room with 1 King Size Bed or 2 Single Size Beds and city views
Deluxe Room with 1 King Size Bed and an ergonomic working area
Executive Room and Executive Suite with access to our Executive Sky Lounge
Family Suite featuring a spacious living room with a sofa bed
At Novotel Bangkok Sukhumvit 20, we provide a range of facilities to enhance your stay:
Free Wi-Fi, on-site parking, and daily buffet breakfast
Infinity Pool, Kids Pool, and In Balance Fitness center
Dining at Food Exchange, PantaRei, Sky on 20, Gourmet Bar, and City Beach
17 meeting rooms, wedding venues, and wheelchair accessibility
Novotel Bangkok Sukhumvit 20 features diverse dining experiences:
Food Exchange: International cuisine served daily from 06:30 AM to 10:30 AM
Sky on 20: Rooftop bar on the 26th floor offering tapas and cocktails
Gourmet Bar: Informal space for Thai and Western fusion meals
PantaRei Restaurant & Bar: Authentic Thai flavors on the 8th floor
City Beach: Pool bar on the 9th floor open from 10:00 AM to 08:00 PM
At Novotel Bangkok Sukhumvit 20, check-in is available from 02:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk.
Yes, Novotel Bangkok Sukhumvit 20 regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com.
You can cancel your reservation for Novotel Bangkok Sukhumvit 20 using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Novotel Bangkok Sukhumvit 20 offers 17 versatile meeting rooms and workspaces. Our largest room can accommodate up to 1000 guests and features natural daylight and high-speed Wi-Fi.
Novotel Bangkok Sukhumvit 20 is an ideal venue for weddings and special events, accommodating up to 1,000 guests. We offer versatile spaces including the Benjasiri Grand Ballroom, Siam Junior Ballroom, and the outdoor terrace at Sky on 20.
Novotel Bangkok Sukhumvit 20 is a wheelchair accessible hotel featuring two dedicated rooms for guests with reduced mobility. Our facilities include accessible bathrooms, elevators, and accessible service in our restaurants and bars.
Yes, Novotel Bangkok Sukhumvit 20 allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
Several attractions are easily accessible on foot from Novotel Bangkok Sukhumvit 20:
Sukhumvit MRT station: 10 minute walk
Benjaksiri Park: 13 minute walk
Emporium and EmQuartier shopping centers: 15 minute walk
Terminal 21 mall: walking distance
Novotel Bangkok Sukhumvit 20 features Sky on 20, a rooftop bar located on the 26th floor. It offers spectacular sunset views and a non-stop nightscape of Bangkok, serving a range of cocktails, wines, and tapas-style snacks.
For business travelers, Novotel Bangkok Sukhumvit 20 provides 17 meeting rooms and high-speed Wi-Fi throughout the property. Our rooms include adjustable desk lamps and business desks, while breakfast is served daily from 06:30 AM at Food Exchange. Executive room guests also enjoy access to the Executive Sky Lounge.
Accor Live Limitless
Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate
Our other establishments nearby
Page 1 out of 2, Our other establishments nearby 1 :, Our other establishments nearby 2 :, Our other establishments nearby 3 :, Our other establishments nearby 4 :
