Novotel Bangkok Sukhumvit 20 4 stars

Customer review rating (ALL Rating) 4.6/5 561 reviews

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Novotel Bangkok Sukhumvit 20 - Image 1
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19/9 Sukhumvit 20, Klong Toey, 10110 BANGKOK, Thailand

Description

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renowned gourmet bar and restaurants

  • Interconnecting rooms and Family Suites

Our accommodation(s)

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20, Klong Toey
10110 BANGKOK
Thailand

GPS:13.731522, 100.564021

Telephone
Fax +66 2 009 4900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  561 reviews

TripAdvisor Rating  4.7/5  2,584 reviews

Certificate of excellence 2025

Top class hotel , excellent staff and facilities

TripAdvisor rating 5.0/5

Greg W TripAdvisor review

Our first visit to Bangkok over new years eve and our visit benefited greatly from staying at this top class hotel. From the checking in right through to check out, it was top class. The front desk and concierge plus all staff in general were so welcoming and genuinely helpful with any queries. We had two beautiful spacious rooms side by side (as with our 2 teenage daughters) and they were super clean, spacious, modern, with great bathroom s plus a sky line view and overlooking the city. I cannot post without mentioning one of the front desk team (I think name is Bean) who was so kind , professional and helpful during her stay and she possessed a consultant beautiful smile throughout, I would nearly say the best front desk receptionist I have dealt with in my over 30 years travelling. The swimming pool was amazing with incredible views for a night or day swim. Very large changing and shower rooms available at swimming pool area if needed (we used on last day after checking out) They also had a lovely massage services but we did not have time to use. We ate twice on the rooftop restaurant (one for new years eve party) and found the food good and services good. Overall a top class quality hotel with spacious rooms excellent facilities and absolutely fantastic staff. Well done to all and if a promotion arises at front desk please consider Bean! 👏

Brilliant check in by Fhasai

TripAdvisor rating 5.0/5

Fearless16498625824 TripAdvisor review

I have stayed at many Accor hotels over the years but I never had a better experience than at Novotel Soi 20 Bangkok. As so often in life, people make the difference and at the Novotel this difference was brilliantly delivered by the charming Fhasai. Fhasai welcomed us so nicely and checked us in absolutely fabloously. Thank you very much Fhasai …

Dear Valued Guest, Thank you very much for taking the time to share such a wonderful review of your stay with us at Novotel Bangkok Sukhumvit 20. We are truly delighted to hear that your check-in experience was exceptional and that it stood out among your many stays at Accor hotels. Your heartfelt praise for Khun Fhasai is greatly appreciated. She will be absolutely thrilled to know that her warm welcome and fabulous service made such a positive impression on your visit. At Novotel, we truly believe that our people make the difference, and your feedback perfectly reflects this. Thank you once again for your kind words, and we very much look forward to welcoming you back for another memorable stay. Warm regards, Kanta Hanvesakul Hotel Manager

A beautiful good location hotel in Sukhumvit area

TripAdvisor rating 5.0/5

Salim S TripAdvisor review

I loved every bit of the hotel. Good clean and perfect location. Reception very friendly especially a girl called Nutty. She was sweet and extremely helpful. I recommend this hotel very highly and will come again

Dear Valued Guest, Thank you very much for your wonderful review and for recommending our hotel so highly. We are delighted to hear that you loved every aspect of your stay, from our clean and comfortable rooms to our perfect location in the Sukhumvit area. Your kind words about our reception team are truly appreciated, especially your compliment to Khun Nutty. We will be sure to share your lovely feedback with her, as it will certainly motivate her to continue delivering exceptional service. We truly look forward to welcoming you back again in the near future. Warm regards, Kanta Hanvesakul Hotel Manager

NOvotel: Management Issues

TripAdvisor rating 2.0/5

worldcitizensm TripAdvisor review

As a Platinum Accor ALL member I was looking forward to staying at the property for the first time (after having stayed at the nearby Sofitel one year prior) for 5 nights. Upon check-in I was told I received an upgrade so was happy to hear that. But that’s when “happy” ended. There was a major issue in my room: the shower water would not hold at a single temperature, continually fluctuating between warm, hot and cold, every 20 sec or so while the water was running no matter where I had the tap handle set. Needless to say this was not an enjoyable experience especially in the Bangkok heat where two showers a day is not uncommon. I notified the front desk after my first night. Jira told me it would be addressed by maintenance. Following morning: no change so I invite Jira up to my room to put his hand under the running shower water. He does and tells me he will tell maintenance again. I firmly believe he did this. Still no change by the next afternoon when I’m then offered to be moved to another room. It’s odd that I would be offered an inconvenience to resolve my inconvenience. I politely declined to be additionally inconvenienced. And again, I’m told maintenance is trying to address the issue. The next day I was approached by a front desk team member and told that Management would like to offer me a 10% discount as compensation. I explained that such an offer was unacceptable (2%/night, really?). I asked that person to tell Management to think harder about my inconvenience. This wasn’t like a delayed check-in time. I guess they didn’t since upon check-out I was given a 10% discount. I laughed and explained how Management (of which nobody on that team bothered to speak to me) has tarnished my view and advocacy of the Novotel brand because it was not delivering on its -- albeit quickly researched and unedited --brand promise: The Novotel brand promise is to offer a balanced living experience for both business and leisure travelers, where guests can enjoy “Time well spent”. This is achieved by blending comfort, modern design, and thoughtful wellness offerings to leave guests feeling refreshed and invigorated. Yes, the irony is thick here. Two other things: 1) For much of the time during my 5 visits to the Exec Lounge’s evening free cocktail and snack offering, the woman managing the Lounge was much more attentive to what’s on her phone than filling guest’s glasses or removing the plates for the maybe only 6 (max) guests each evening. 2) And I had to laugh at this interaction on night 3 or 4 of my inconvenience: while spending money at the rooftop bar I asked the suited gentleman who I assumed was the manager if I could keep the coaster beneath my drink since my friend collects coasters. I was told, “No, it’s hotel property”. Thanks Novotel. Lastly, it’s not surprising that I didn’t receive from the hotel an email survey about my stay. That would seem, to me, to put into question the integrity of such research undertaken by the hotel and maybe by extension Accor. Despite the kindness of Snack, Jira, and Fhasai, it’s clear that the Management is not in the business of delivering the Novotel brand promise but rather is in the business of delivering profit to Accor and fails to recognize that delivering the promise delivers increased profit. I’m sorry to say that, for me, management and others put the “No” in “Novotel”. I’m curious to see if/how management responds to this beyond the trite “thank you… sorry… we take all comments seriously… look to improve… etc. …”

Dear Mr. Meraska, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the shower issue and the overall handling of the situation. While our team did take steps to address the matter, we regret that our actions did not meet your expectations or resolve the issue to your satisfaction. Your comments have been acknowledged and shared with the team for further review. We truly value your feedback, especially as an Accor ALL Platinum member, and regret that we fell short of delivering the experience we strive to provide. The management team will be reaching out to you directly to better understand your concerns and address them personally. Thank you again for bringing this to our attention. Best regards, Kanta Hanvesakul Hotel Manager

Thanks Natt

TripAdvisor rating 5.0/5

P3762BXjuliem TripAdvisor review

Great location & spacious room. Natt, Concierge was of great assistance with navigating transportation to airport. Very clean and friendly staff. Not far from the MBK Centre

Dear Julie M, Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our great location, spacious room, and the cleanliness of the hotel. A special thank you for recognizing Khun Natt, who was pleased to assist you with transportation arrangements to the airport. Your kind words will certainly be shared with the team as encouragement. We are also glad you found our location convenient, with easy access to Shopping Area. We truly appreciate your support and look forward to welcoming you back again in the near future. Warm regards, Kanta Hanvesakul Hotel Manager

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.