Novotel Bangkok Sukhumvit 20 4 stars

Customer review rating (ALL Rating) 4.6/5 522 reviews

Novotel Bangkok Sukhumvit 20 - Image 1
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Description

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renowned gourmet bar and restaurants

  • Interconnecting rooms and Family Suites

Our accommodation(s)

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20, Klong Toey
10110 BANGKOK
Thailand

GPS:13.731522, 100.564021

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  522 reviews

Customer review rating 4.5/5

Gary J. J. Friends - Confirmed reviews ALL

no complaints

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kanta Hanvesakul Hotel Manager

Customer review rating 4.5/5

Howard O. Friends - Confirmed reviews ALL

Staff were friendly, room so comfortable, breakfast food was good, coffee was not so good. ( They need a barista). Gym was small more than a few people became crowded.

Dear Mr. O., Thank you very much for sharing your feedback with us. We are delighted to hear that you found our staff friendly, your room comfortable, and enjoyed our breakfast. We also appreciate your constructive comments regarding the coffee and gym. Your suggestion about having a barista and the gym capacity has been noted, and we will review these points to enhance our guest experience. Your feedback is very valuable to us, and we hope to welcome you back for an even better stay in the future. Warm regards, Kanta Hanvesakul Hotel Manager

Customer review rating 5.0/5

Jenny M. Couples - Confirmed reviews ALL

This is our 3rd stay at the hotel.Received a room upgrade to a suite which we did not expect and the room was amazing. Executive lounge was nice to enjoy a glass of wine and a small bite to eat before heading out for the evening. We went to the Sunday madness buffet for the first time, the food was fresh and the seafood was amazing. As always the staff were lovely.

Dear Ms. M., Thank you very much for your continued support and for choosing to stay with us again. We are truly delighted to welcome you back for your 3rd visit. We are pleased to hear that you enjoyed the surprise room upgrade and that the suite exceeded your expectations. It is also wonderful to know that you had a relaxing time at our Executive Lounge and enjoyed the Sunday Madness Buffet, especially the fresh seafood selection. Your kind compliments about our team mean a great deal to us, and we will be sure to share your feedback with everyone. We sincerely appreciate your loyalty and look forward to welcoming you back again for another memorable stay. Warm regards, Kanta Hanvesakul Hotel Manager

Customer review rating 4.5/5

Clare M. W. Couples - Confirmed reviews ALL

Modern hotel with lovely pool area and great breakfast buffet. Staff are friendly and helpful. 4 stay at this hotel we love it.

Dear Ms. W., Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back. Yours sincerely, Kanta Hanvesakul Hotel Manager

Customer review rating 4.5/5

Catharina S. Couples - Confirmed reviews ALL

We’re very happy with Novotel. Access to the lounge was superb and selection of food was excellent. Very friendly staff at the hotel. The housekeeping could have been better, though (always something missing, like emptying the bin at the toilet.

Dear Ms. S., Thank you very much for sharing your feedback with us. We are delighted to hear that you had an enjoyable stay and that you were pleased with our lounge access, food selection, and the friendliness of our team. Your kind words truly mean a lot to us. At the same time, we sincerely apologize for the shortcomings you experienced with housekeeping. Your comments regarding the missed details, such as not emptying the bin, are well noted and will be shared with the team to ensure improvements are made. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards, Kanta Hanvesakul Hotel Manager

Other web-users rate our hotel

  • 961 reviews 9.2/10 Location
  • 1,145 reviews 8/10 Room
  • 1,750 reviews 9.2/10 Service
  • 17 reviews 6.9/10 WiFi
  • 930 reviews 9.2/10 Food
  • 568 reviews 7.9/10 Cleanliness
  • 516 reviews 9/10 Breakfast
  • 380 reviews 8.3/10 Vibe

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