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Novotel Bangkok Sukhumvit 20 Hotel 4.5 stars

Customer review rating 4.6/5 9,042 reviews

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Novotel Bangkok Sukhumvit 20
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+ 22 Services
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Room 1

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Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Introducing Gourmet Bar, Food Exchange and rooftop bar 'Sky on 20'

  • 'Family at Novotel' interconnecting rooms and Family Suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 3 bar(s)
Business services
  • 17 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20
Klong Toey
10110
bangkok
thailand

Tel: +6620094999

Fax: (+66)2/0094900

Check-in from 14h00

Check out up to 12h00

  • MRT SUKHUMVIT :  BLUE LINE EXIT 2

  • BTS ASOK :  SUKHUMVIT LINE EXIT 6

  • By plane

    DON MUANG At 25km / 15.53 miles - Shuttle paying

  • By plane

    SUVARNABHUMI INTL At 25km / 15.53 miles - Shuttle paying

GPS :13.731522, 100.564021

Our accommodation(s)

The hotel offers 244 guestrooms and suites featuring stylish, contemporary designs under five room types from superior rooms to executive suites. Our superior rooms starts from 30 sq.m. providing spacious ambience for our guests while being away from home

SUPERIOR ROOM, 1 King Size Bed, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM,1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

FAMILY SUITE, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 45 m² / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM, 2 Single Size Beds, High Floor

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

The restaurant comprises of several individual show kitchens, serving cuisine from both Western and Asian regions. A modern interpretation of Food Markets from around the Globe will give a taste of your travels in the heart of Bangkok's downtown.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Charm Korean Restaurant

Type of cuisine: Barbecue

Charm, a refined Korean Barbeque restaurant, welcomes its guest with its signature melt-in-your mouth whole rib-eye steaks, Charms experienced service team will assist table-side and enjoy the meal with plentiful of imported Hite beer from South Korea

GOURMET BAR

Non contractual photo

Gourmet Bar is an informal, friendly eating and drinking space where people want to meet and taste trendy drinks as well as enjoy eating meals served from the bar, in traditional Thai, Western cuisine as well as modern interpretations and fusions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Relax at our 9th Floor Infinity Pool offering great views over Bangkok. Sip and enjoy a cool drink or Snack from our Poolbar on your sunlounge or Poolside undercover dining area. Families can also enjoy a dedicated kids pool and separate kids club.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY ON 20

Non contractual photo

Located on the 26th floor with the spectacular sunsets views and non-stop nightscape of Bangkok. The bar has a full range of wines, beers, and a range of cocktails you may wish to indulge in along with a selection of tapas style snacks and pizzas.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 588 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 210 people

Find out more

Our guest reviews for
Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

9,042 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,482 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Moderate

Customer review rating 4.6/5

Anonymous Business - 18/01/2021 Confirmed reviews ALL

Dusty bed even after turndown service, meals were dissatisfying.

Dear Our Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with the department concerned. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Well located

Customer review rating 4.6/5

Cc Families - 18/01/2021 Confirmed reviews ALL

Bad experience from your sales staff ( but reception staff is nice)

Dear CC, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. I am sorry that your experience did not meet your expectations completely; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns as well as compliments to the reception team, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

thank you.

TripAdvisor rating 4.5/5

kayinbangkok 16/01/2021 TripAdvisor review

thank you for early check in with good room for me. also your staff's quick service recovery was nice. i will book novotel 20 for my next vacation already, hope to see you very soon. thank you very much.

Good location and good staff

Customer review rating 4.6/5

Bhumbhat Solo - 14/01/2021 Confirmed reviews ALL

Thanks for room upgrade complimentary

Dear Bhumbhat, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. Thank you for the compliments, especially about our staff, which I will definitely pass on the compliments. However, I am sorry that your experience did not meet your expectations completely, especially for your breakfast experience; please allow me to express my sincerest apologies. Please do not hesitate to contact me directly for more details on your breakfast experience and also the welcome drink vouchers as I see that you have rated it below expecation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager H9…

Great Room and nice staff

Customer review rating 4.6/5

Anonymous Business - 14/01/2021 Confirmed reviews ALL

The room was great. The staff was welcome. Some point of room are still dirty even house keeping cleaned my room such as the dust on the floor near window and the heart sticker on the towel hanger in the bathroom that I have to remove it myself.

Dear our Valued Guest, Thank you for taking the time to share your feedback during your recent visit at the Novotel Bangkok Sukhumvit 20! While I wish you had a better experience, it is feedback like this that we learn from and use to improve our services accordingly. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please rest assure that your feedback is raised with the department concerned to ensure this does not happen again. Lastly, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager H9…

Good stay and good staycation for first time

Customer review rating 4.6/5

Anonymous Families - 10/01/2021 Confirmed reviews ALL

Had first time staycation here with my beloved people. Really enjoyed and happy with the service and very friendly staff. The staff and official line admin are extremely active and helpful. Love this place!

Dear our valued guest, Thank you very much for taking the time to review your recent stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our staff and our Line admin. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

excellent service and clean place

Customer review rating 4.6/5

Anonymous Families - 10/01/2021 Confirmed reviews ALL

all staffs and housekeeping are friendly and good in service

Dear our valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Friendly staff, comfortable rooms, great location.

Customer review rating 4.6/5

N M. Couples - 04/01/2021 Confirmed reviews ALL

Was early for check in but staff were able to accommodate us and help with an early check-in. Were able to answer any questions we had. Staff on rooftop also very nice and professional. Will definitely stay at Novotel again.

Dear N M., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

very comfortable stay.

Customer review rating 4.6/5

Robert C. Couples - 03/01/2021 Confirmed reviews ALL

We had a great stay. Hotel has very friendly staff.

Dear Robert C., Thank you for taking the time to review your recent stay at the Novotel Bangkok Sukhumvit 20! I am glad to have read that you had a comfortable great stay with us and on behalf of our lovely staff, thank you for choosing our hotel to celebrate new years! Please do not hesitate to contact me directly if you need any assistance. Best regards, Ai Kosaka Assistant Guest Experience Manager H9…

Service

TripAdvisor rating 4.5/5

katcyber 03/01/2021 TripAdvisor review

I stay here for celebration 10th Wedding Anniversary.Upon checkin, I had to ask about Credit,benefits and make sure everything by myself. Upon stay TV no signal, Engineer came to fix but seems no service mind.

Amazing facilities

Customer review rating 4.6/5

Soughne D. Couples - 01/01/2021 Confirmed reviews ALL

Since our arrival, we were welcomed with warm greetings. The check-in process was quick and efficient. Our room was beautiful and had everything we needed. The room service was prompt and friendly. The entire experience was 5 stars and we will definitely be recommending the hotel and be back soon!

Good stay

Customer review rating 4.6/5

Aliyah Solo - 30/12/2020 Confirmed reviews ALL

Good service and comfortable room

Dear Khun Aliyah U., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager
Customer review rating 4.6/5

Brian B. Solo - 29/12/2020 Confirmed reviews ALL

Wonderful stay, staff was exceptional and attended to all my needs.

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Location, service, staff. All great

Customer review rating 4.6/5

Mark Friends - 29/12/2020 Confirmed reviews ALL

Had a wonderful stay. Xmas party on the 25th floor. Great service and food. Memorable evening.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Good place and so relaxing

Customer review rating 4.6/5

Espy Families - 28/12/2020 Confirmed reviews ALL

Thank you for the hospitality of the staffs and very detailed information we received. Looking forward to be back here and to enjoy more soon!

Dear Miss R., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Good Stay, Delicious Breakfast

Customer review rating 4.6/5

Allan C. Solo - 28/12/2020 Confirmed reviews ALL

Delicious Breakfast, Comfy Bed, Nice Shower

Dear Mr. Weng Lin C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Good quality room and service

Customer review rating 4.6/5

Lek Families - 27/12/2020 Confirmed reviews ALL

I’m really impressed the high quality service of staff. Room on 25th floor, new condition. Breakfast had several choices, good taste. The parking lot was too busy as that day had two private parties in the evening.

Dear Khun Naphaporn T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Popngphant Yoksuwan Front Office Manager

Room size is very good

Customer review rating 4.6/5

Chiewchan Families - 27/12/2020 Confirmed reviews ALL

I'm surprised about room size and facilities in room

Dear Chiewchan, We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Great location

Customer review rating 4.6/5

Peer W. Friends - 27/12/2020 Confirmed reviews ALL

I stayed already a couple of times in Novotel Soi 20 and that says it all. Staff is extremely helpful and friendly. Will hopefully have many happy returns once Covid is over

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Nice place

Customer review rating 4.6/5

Marnix Solo - 27/12/2020 Confirmed reviews ALL

Nice decorated room ,comfy feel .breakfast good with good coffee .attentive staff Minus is the quality of the pillows .and that the bar on 26th floor is closed sunday and monday ,but these are unprecedented times. Overall a very good stay

Dear Marnix, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. We appreciate your comments; as well as your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

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