Dear Ms. Candyse Y., we are sorry to learn that your stay did not meet expectations, particularly with the air-conditioning in your room. We understand how uncomfortable it must have been to sleep without air-conditioning on the first night, and we regret that the adjustment made during your stay did not fully improve the situation. We have also taken note of your comments regarding the variety of activities in Playtopia, room amenities and drinking water arrangements. These points will be reviewed with the relevant teams as we continue working to improve the comfort and experience, we provide for families. We hope to have the opportunity to welcome you back and provide you with a much better experience on your next stay. Best regards, Guest Relations Team

Dear Mr. David I., thank you for sharing such detailed and balanced feedback. We are pleased that you appreciated our convenient location, cleanliness, children’s facilities, and the warm assistance provided by our security and porter teams. We sincerely apologize that you repeatedly had to request sufficient towels, toilet paper and complete sofa bedding. For clarification, Hiko Sushi is independently operated and is not part of the hotel; therefore, ALL Accor+ Explorer dining benefits are not applicable there. El Santo’s dine-in menu focuses on Mexican cuisine, while the separate room service menu also includes Thai dishes to provide guests with additional choices and greater convenience. We have carefully noted all your concerns, including pool towel availability, corridor noise and membership communication, and will share them with the relevant teams for review and improvement. As a valued ALL Accor+ Explorer, member, we truly hope to welcome you and your family back and provide the comfortable, seamless stay you deserve. Best regards, Guest Relations Team

Dear Ms. Vaigai G., thank you for sharing such thoughtful feedback about your family stay. We are delighted that the well-equipped suite provided everything you needed and that the baby cot and highchair were ready for your arrival. It is especially lovely to know that your toddler enjoyed Playtopia and that the breakfast and Mexican dining experience were highlights. We regret that you encountered difficulties booking through the ALL app and were unable to access the app-only offers. We have also noted that service at the poolside bar was slower than expected, despite the team’s friendly manner. Your comments will be shared with the relevant teams for review. Thank you for your loyalty as a Gold member of ALL Accor+ Explorer. We would be delighted to welcome your family back for a longer stay. Sincerely, Guest Relations Team

Dear Ms. Klaire L. C., thank you for your wonderful review and perfect score. We are honored to have been part of the beginning of your family holiday in Thailand. It is lovely to know that you enjoyed our convenient location, beautiful accommodation and friendly service. Your generous recommendation means a great deal to us, and we look forward to welcoming your family back on your next visit to Bangkok. Best wishes, Guest Relations team

Dear Mr. Andrew H., thank you for sharing your balanced feedback. We are pleased that you enjoyed our convenient location, smooth check-in, spacious and comfortable room, swimming pool and friendly service. Your kind recognition of the team member assisting at the entrance is especially appreciated. We are sorry that breakfast felt hectic during the busier family period and have noted your comments regarding access to useful in-room essentials. While we remain committed to responsible practices, these should not reduce the comfort or convenience of your stay. Your feedback will be reviewed with our team as we work to maintain the right balance. Thank you for staying with us, and we hope to welcome you back for another enjoyable visit. Best wishes, Guest Relations Team

Dear Ms. Sandy L., thank you for sharing such detailed feedback. We are pleased that you appreciated our peaceful Sukhumvit location and the spaciousness of your family room. However, we sincerely apologize that the remainder of your experience did not meet expectations. Your ALL Accor+ Explorer Gold status should have been properly acknowledged, with clear information about your benefits provided at check-in. We also regret the inconsistent welcome drink guidance, breakfast replenishment and communication, uncomfortable air conditioning, slow Wi-Fi and unresolved wardrobe door. These concerns will be reviewed carefully with our teams to improve service consistency, communication and maintenance follow-up. We understand your disappointment and are sorry that we did not leave you with a stronger impression of our hospitality. We sincerely hope to have the opportunity to welcome you back when you next visit to Bangkok. Best regards, Guest Relations Team

Dear Mr. Ludovic Lemporte, thank you very much for sharing your excellent feedback and for giving us a perfect overall score. We are delighted to know that you, your wife and daughter enjoyed a comfortable family stay, our convenient location, clean accommodation and the hotel facilities. Your kind recognition of our helpful team, particularly the room cleaning service, is greatly appreciated and will be shared with them. We have also noted your comment regarding Wi-Fi strength in some areas and will keep this in mind as we continue to improve the guest experience. Your recommendation means so much to us, and we look forward to welcoming you and your family back on your next visit to Bangkok. Best wishes, Guest Relations Team

Dear Ms. Khin M. H., thank you for taking the time to share your experience with us. We are very sorry to learn that you encountered an unpleasant odor in your original room and that the issue was still present after you were moved to another room. This is not the level of room condition we aim to provide, and we understand how disappointing this would have been during your family stay. Your comments are being reviewed internally so that the relevant room conditions and handling of the situation can be carefully checked. We hope to have the opportunity to welcome you back again and provide you with a much better experience on your next stay. Sincerely, Guest Relations Team

Dear Mr. Ibrahim A., thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed our convenient location and found the Comfort King Studio well suited to your stay, especially with the washing machine and useful in-room facilities. We also appreciate your positive ratings for the accommodation, cleanliness and Wi-Fi. At the same time, we have noted your comments regarding the breakfast selection, particularly the pastry options, as well as the restaurant becoming crowded during busy periods. Your feedback will be shared with the relevant team as we continue looking for ways to improve the breakfast experience. We hope to have the opportunity to welcome you back again and provide an even more enjoyable stay. Best regards, Guest Relations Team

Dear Ms. Carolyn Elliott, thank you for taking the time to share your lovely feedback. We are very pleased to know that you and your family had an enjoyable and comfortable stay with us, and that our convenient location added to your experience. We also appreciate your positive ratings for the accommodation, cleanliness, our team, Wi-Fi and our sustainability efforts. It is always encouraging to know that families feel comfortable staying with us. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for another pleasant stay in the near future. Best regards, Guest Relations Team

Dear Mr. J., thank you for taking the time to share your detailed and balanced feedback. We appreciate your positive recognition of the accommodation, arrival experience, and support provided by our team. At the same time, we sincerely apologize that elements of the breakfast experience did not meet expectations. Your observations regarding vegetarian choices, bread freshness, and particularly the presence of flies around the breakfast area are important and will be reviewed carefully with the relevant teams. We also acknowledge your comment regarding Wi-Fi speed as another area requiring attention. Thank you for bringing these points to our attention and helping us identify where greater consistency is needed. Warmest regards, Guest Relations Team

Dear Mr. O. Desmond, thank you for taking the time to share your experience and for awarding us perfect scores throughout your stay. Your recognition of our team’s warm and friendly service means a great deal to everyone. We are also pleased that the location, overall value, breakfast, and comfort all contributed positively to your visit. As an ALL Accor+ Explorer Gold member, your continued trust and recommendation are especially appreciated, along with your excellent rating of our sustainability efforts. Thank you once again for choosing Novotel Living Bangkok Sukhumvit Legacy. We look forward to welcoming you back for another enjoyable stay. Best regards, Guest Relations Team

Dear Mr. R., thank you for your continued trust and loyalty over nearly two decades. It is especially meaningful to know that you have stayed with us since the Legacy Suites days and continue to make us your preferred choice in Bangkok. We are pleased that the renovation, room comfort, service, and recent upgrade added positively to your family’s latest visit. We also value your constructive feedback regarding a wider selection of Thai dishes at breakfast. As a family-friendly hotel, our pool can become lively during busy periods, and we appreciate your suggestion regarding greater awareness of pool-area courtesy for the comfort of all guests. Your comments will be shared with the relevant teams. We look forward to welcoming you and your family back for many more stays. Best wishes, Guest Relations Team

Dear Mr. Benjamin D. J., We appreciate you taking the time to share your feedback following your stay with us at Novotel Living Bangkok Sukhumvit Legacy. We are truly concerned to learn that your experience did not meet your expectations, particularly regarding the unpleasant smell from the air conditioning and the condition of the room. Unfortunately, these issues impacted your overall comfort during your stay. We have shared your comments with our Engineering and Housekeeping teams for immediate review and to ensure necessary improvements are implemented. We also appreciate your feedback regarding the check-in experience, cleanliness, Wi-Fi, and overall service. Your detailed comments are valuable in helping us identify areas where we can enhance our standards and provide a more consistent experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with the comfortable and enjoyable stay. Warmest regards, Guest Relations Team

Dear Mr. William P. F., We appreciate you taking the time to share your feedback and for choosing to stay with us as an ALL – Accor Live Limitless Gold member. We're delighted to know you had a pleasant stay and enjoyed your upgraded room, cleanliness, and the service provided by our team. It's also wonderful to hear that your welcome amenity met your expectations. We valued your feedback regarding your ALL member recognition. Unfortunately, it seems your welcome drink voucher in the ALL App was not redeemed during this stay. We hope you'll have the opportunity to enjoy your favorite beverage at our Sip & Splash Bar on your next visit as one of your valued ALL membership benefits. We look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy for an even more enjoyable stay. Warm regards, Guest Relations Team

Dear Mr. Sheldon G. L., We truly appreciate you taking the time to share your wonderful feedback and for choosing to stay with us as an ALL – Accor Live Limitless member. We’re delighted to know your family had such an amazing stay and that you found our hotel clean, comfortable, and welcoming. Your special recognition of our Front Desk and Concierge teams means a great deal, and we will be delighted to share your kind words with them. We also appreciate your feedback regarding the connecting room information. As a family-friendly hotel, we offer a variety of room types, including connecting rooms, and can also arrange adjacent rooms with the connecting door securely locked for families booking separately, subject to availability. It is wonderful to know that you enjoyed our pool, kids' facilities, and the overall comfort of your stay. We look forward to welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy for another memorable visit. Warmest regards, Guest Relations Team

Dear Ms. Tariq S., We appreciate you taking the time to share your feedback and for staying with us. We're pleased to know you enjoyed your spacious Studio room, the kitchenette, the swimming pool, and found our hotel to be good value for money. We also appreciate your valuable suggestion regarding halal breakfast options. Unfortunately, our current breakfast selection did not fully meet your expectations. Your comments about providing more halal choices and clearer food labeling have been shared with our culinary team as we continuously review our offerings to better accommodate the diverse dietary needs of our guests. Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you and your family back to Novotel Living Bangkok Sukhumvit Legacy and provide you with an even better stay in the future. Warmest regards, Guest Relations Team