Novotel Living Bangkok Sukhumvit Legacy 4 stars

Customer review rating (ALL Rating) 4.6/5 1,149 reviews

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12-14 Sukhumvit 29 Alley, Klong Toey Nua, Watthana, 10110 BANGKOK, Thailand

Description

Hotel extras

  • Prime location, close to popular landmarks, shopping, and entertainment venues

  • Large and comfortable rooms with modern amenities and bathtub

  • Excellent transport links nearby, with both BTS and MRT stations in close proximity

  • A range of leisure facilities, including a pool, fitness center, and featured restaurant

Our accommodation(s)

Hotel location

Novotel Living Bangkok Sukhumvit Legacy

12-14 Sukhumvit 29 Alley, Klong Toey Nua, Watthana
10110 BANGKOK
Thailand

GPS:13.73519, 100.56542

Telephone
Fax +66 2 690 1999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

EL SANTOS

El Santos Mexican concept restaurant and bar offers bold flavors with a modern twist. The blazing decor and lively atmosphere make it the perfect spot for a night out. Add the creative cocktails and impeccable service, it has it all.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,149 reviews

Customer review rating 4.0/5

Tanya T. H. N. Families - Confirmed reviews ALL

Located off a busy road in a smaller lane way , it's less noisy. Room is spacious enough for 4 with a double and a bunk bed for a family of 4. Front desk staff variable, checking process was easy and friendly. We were given all the hotel informations . However when we came back 3pm to get keys as room was not yet available at 11am, the front desk staff told us to take a seat and have a long wait while they kept checking in guests arriving after. Had to approach and remind the lady we have already checked in and just want the room keys to have a rest from the travel and heat. Only then did she check our details to give us the keys in 2 minutes. Not sure why this didn't happen earlier. Our bags were still in the lobby. Otherwise, stay is standard for an "apart-hotel", no benefits of being a gold status at this stay.

Customer review rating 4.0/5

Patrick P. H. Families - Confirmed reviews ALL

Reasonable accommodation- staff were good to me but not to my wife who is also ALL Gold and Explorer + member as they made her wait for the key when she and our children returned around 2-3pm even though we already checked in in the morning

Customer review rating 3.5/5

Behrooz G. Families - Confirmed reviews ALL

The hotel was clean and the staff were friendly, which we appreciated. However, several things didn’t meet our expectations. The location is not close to the BTS, and there is no shuttle bus. Walking there with a small child was difficult, especially in the heat. One of the main reasons we booked this hotel was the advertised kids’ activities, but we weren’t given any information at check-in, and when we eventually used the area, there wasn’t much suitable for our 2-year-old. Overall, the hotel is okay, but nothing exceptional. One more thing to note: we requested a 2-hour late checkout and were charged 1,000 baht. Most hotels usually offer this free of charge, so it felt unnecessary.

Customer review rating 1.5/5

Olivier D. Families - Confirmed reviews ALL

⭐️ 1/5 – Terrible Service and Completely Unwelcoming Our experience at this hotel was extremely disappointing from start to finish. The counter staff were not welcoming at all — cold, dismissive, and clearly uninterested in helping. Even though we had checked in online in advance, our room was still not ready when we arrived after a tough night of travel with our baby. When we mentioned the online check-in, the counter employee didn’t say “I don’t care,” but her attitude made it obvious that it didn’t matter to her. She offered no support to help us or our baby feel comfortable while waiting. While waiting near the indoor playground so our child could relax, employees even came to kick us out of the restaurant area simply because we had external food — even though our room wasn’t ready and we were doing our best with a tired toddler. The problems continued throughout our stay. Our room was never cleaned on time. Even after we asked the cleaning staff directly to do our room before our baby’s nap, they still showed up only when we were inside — right when our child was trying to sleep. To make things worse, the overall attitude of the hotel feels far more pretentious than it used to be, without offering the level of service that should justify it. Staff behave as if they’re running a high-end establishment, yet they fail to deliver even basic hospitality. Overall, the service was cold, unhelpful, and inconsiderate, especially for families. We cannot recommend this hotel to anyone. There are many better options where guests receive genuine care and respect.

Customer review rating 4.0/5

Michael O. Solo - Confirmed reviews ALL

I enjoyed the stay.

Dear Mr. O., Thank you for sharing your feedback and for choosing to stay with us. We’re pleased to hear that you enjoyed our spacious rooms, quiet street, and overall stay, and we truly appreciate your loyalty as an ALL Diamond member. We’re glad our team was able to assist by relocating you to a quieter room, and we appreciate you bringing the initial noise to our attention. Your comments regarding Wi-Fi speed and breakfast variety particularly healthier options such as yogurt, cereals, and unsweetened juices have been shared with our IT and F&B teams for review and improvement. Thank you for recommending our hotel and the ALL programme. We value your feedback and look forward to welcoming you back for an even better experience next time. Kind regards, Guest Relations Team

Other web-users rate our hotel

  • 1,314 reviews 9.1/10 Location
  • 1,551 reviews 8.2/10 Room
  • 1,455 reviews 8.8/10 Service
  • 33 reviews 7.8/10 WiFi
  • 959 reviews 7.6/10 Comfort
  • 652 reviews 8.3/10 Cleanliness
  • 584 reviews 8.6/10 Pool
  • 562 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.