Dear Mr. Yalung K., Thank you very much for sharing your wonderful feedback following your family stay with us. We are delighted to know that you had such a positive experience, from your arrival and accommodation to the cleanliness and service provided by our team. It is particularly lovely to hear that you wished you could stay one more night, as there is no better compliment for us. We also appreciate your feedback regarding the breakfast selection. While we are pleased that your overall experience was excellent, your comments are valuable and will be shared with the relevant team as we continue to improve our breakfast offering. Thank you as well for your loyalty as an ALL member. We look forward to welcoming you and your family back for another enjoyable stay in Bangkok. Best wishes, Guest Relations Team

Deare Mr. Mike J. R., It is a pleasure to know that you chose to stay with us for a second time and once again had such a positive experience. We are especially pleased that our location and the service provided by our team continue to stand out for you. Your comment that there is “no need to look anywhere else” is a wonderful compliment and a great encouragement to us. We are also glad that the convenience of the surrounding area, including the nearby street food, added to your stay. We truly value your continued support and look forward to welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy again in the future. Warmest regards, Guest Relations Team

Mr. Chee W. C., We are very pleased to know that you had such an enjoyable stay and appreciated our convenient location, spacious and clean room, and the warm welcome from our team. We are especially happy that the birthday decoration helped make your stay a little more memorable. We also value your feedback regarding the breakfast selection and Wi-Fi connectivity. We are sorry that you were unable to connect to your corporate VPN, particularly during a business stay, and this will be shared with the relevant team for further review. Your perfect ratings for accommodation, cleanliness, service, sustainability and ALL member recognition are greatly appreciated. We look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy for another comfortable stay. Best wishes, Guest Relations Team

Dear Ms. Nadine R. V., We are very pleased to know that you and your family had such an enjoyable stay with us. It is especially rewarding to hear that our team was helpful, kind and accommodating, and that the spacious rooms and efficient check-in added to your comfort. We are also delighted that the children enjoyed the pool, kids’ club and activities, and that our convenient location made it easy for your family to explore the surrounding area. Your recommendation to other families means a great deal to us. We look forward to welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy for another relaxing and enjoyable stay. Best regards, Guest Relations Team

Dear Mr. Hartaj S. S., We are truly pleased to know that you and your family had such a positive stay and awarded us a perfect overall score. It is especially wonderful to hear that the family room suited your needs well and that the bunk beds were comfortable even for your taller child. We are also delighted that you appreciated our convenient Sukhumvit location, the vegetarian options at breakfast, and the courteous and helpful service provided by our Front Office, restaurant and service teams. Your comments about the family-friendly atmosphere are also very encouraging. We sincerely appreciate your recommendation and look forward to welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy for another comfortable stay. Best regards, Guest Relations Team

Dear Mr. Xujia C., We are pleased to know that you enjoyed our convenient location with easy access to BTS and MRT, as well as the spacious and clean room. It is also encouraging to see your excellent ratings for our team, Wi-Fi, booking experience and departure. We are sorry, however, that the air-conditioning noise affected your comfort during the stay. Your comment has been shared with our Engineering team for review so that we can continue improving room comfort for our guests. We also appreciate your support as an ALL Accor+ Explorer Gold member and hope to have the pleasure of welcoming you back to Novotel Living Bangkok Sukhumvit Legacy for an even better experience. Warmest regards, Guest Relations Team

Dear Mr. Dong H. Y., We are very pleased to know that you and your family enjoyed your stay and awarded us a perfect overall score. It is especially encouraging to see your full marks for accommodation, cleanliness, breakfast, team service and Wi-Fi. Your positive feedback and strong recommendation mean a great deal to us and motivate our team to continue providing a comfortable and welcoming experience for every guest. We look forward to welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy for another enjoyable stay. Best regards, Guest Relations Team

Dear Ms. Tammy W., We are truly pleased to know that the helpfulness of our team stood out during your family stay. Your comment, “What a team,” is a wonderful recognition of our colleagues and will be warmly shared with them. It is also encouraging to see your perfect ratings for cleanliness, breakfast, team service, departure, Wi-Fi and our sustainability efforts. Your strong recommendation and support as an ALL Accor+ Explorer Gold member are greatly appreciated. Feedback like yours is a wonderful motivation for our team, and we look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy for another enjoyable stay. Sincerely, Guest Relations Team

Dear Ms. Anthea M. A., We are delighted to know that you and your family had such a relaxing and enjoyable stay. It is wonderful to hear that you appreciated the comfort of the room and the hotel amenities, and that these contributed positively to your family experience. We look forward to welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy for another fun and comfortable stay. Best regards, Guest Relations Team

Dear Mr. Ying k. C., We are delighted to know that you enjoyed our excellent location and had a positive stay with us. We also appreciate your suggestion regarding the availability of a dryer in the room. For your information, a hair dryer is provided in every guest room. In addition, our Comfort Studio room type and above are equipped with a washing machine with drying function, offering greater convenience for guests who may require laundry facilities during their stay. We truly value your feedback and hope to have the pleasure of welcoming you back to Novotel Living Bangkok Sukhumvit Legacy for another comfortable stay. Best regards, Guest Relations Team

Dear Ms. Sarah P., We are truly delighted to know that you and your family had such a comfortable and enjoyable stay with us. It is wonderful to hear that the room facilities, including the kitchen setup and full-size refrigerator, helped make your stay more convenient. We are especially pleased that the food and water bowls and litter box provided for your cat added to the comfort of your visit. Creating a welcoming experience for every member of the family, including pets, is very important to us. We look forward to welcoming you, your family and your cat back to Novotel Living Bangkok Sukhumvit Legacy again in the future. Sincerely, Guest Relations Team

Dear Ms. Hyemin K., We are very pleased to know that you and your family had such a positive stay and that our team, especially our concierge colleagues, made you feel well cared for. We are also glad that our team was able to assist promptly when support was needed by the pool. Your kind words about their attentiveness and care mean a great deal to us. At the same time, we are sorry to learn about the unpleasant smell in the closet, and this will be shared with the relevant team for review. Guest comfort and safety remain very important to us, and we appreciate you bringing both the positive and constructive points to our attention. We look forward to welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy for another comfortable and pleasant stay. Sincerely, Guest Relations Team

Dear Khun Sujitra , We are truly pleased to know that you and your family had such an enjoyable stay and awarded us a perfect overall score. It is especially rewarding to hear that you appreciated the spacious and clean room, friendly team and attentive service. Your full marks for arrival, accommodation, cleanliness, team service, departure and our sustainability efforts are greatly appreciated and will be shared with the team as encouragement. We look forward to welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy for another comfortable and pleasant stay. Best regards, Guest Relations Team

Dear Mr. John M., We are delighted to know that you enjoyed our convenient location while still appreciating the quieter setting away from the bustle of Sukhumvit Road. It is also wonderful to hear that you found the room spacious and extremely comfortable, and that the shower, bathtub and overall service contributed positively to your stay. Your kind recognition of our conscientious and friendly team is especially appreciated and will be warmly shared with them. We are sorry, however, that the air-conditioning was somewhat difficult to adjust. Your feedback will be shared with our Engineering team for review so that we can continue improving room comfort. We also appreciate your positive comments regarding our sustainability initiatives and look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy in the future. Warmest regards, Guest Relations Team

Dear Mr. Peng J. K., We are truly delighted to know that your stay with us felt comfortable and “like a home.” Receiving perfect scores across your entire experience, from booking and arrival to accommodation, cleanliness, breakfast, Wi-Fi and departure, is a wonderful encouragement to our team. We are also pleased that you appreciated our sustainability initiatives, fitness center and the recognition you received as an ALL member. Creating a welcoming and comfortable environment where guests can truly feel at ease is very important to us. It was a pleasure to have you with us, and we look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy for another enjoyable stay. Sincerely, Guest Relations Team

Dear Mr. Martin S., We are delighted to know that you had such a comfortable and enjoyable stay with us. It is wonderful to hear that you appreciated our friendly team, room design, Bangkok views, convenient location, swimming pool and kids’ facilities. Your perfect scores for cleanliness, breakfast, Wi-Fi and sustainability efforts are also greatly appreciated. It was a pleasure to have you with us, and we look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy for another memorable stay. Best regards, Guest Relations Team

Dear Ms. Palita N., we truly appreciate you sharing your experience with us and are delighted to know that you and your family enjoyed a comfortable stay. It is wonderful to hear that you appreciated the clean and functional room, convenient location and family-friendly facilities, and that the children especially enjoyed the bunk beds. Your suggestion regarding a wider variety of toys for different age groups is very valuable and will be shared with the relevant team. Regarding the game room, we do have a time-slot booking system in place to help ensure that all children have a fair opportunity to enjoy the facilities. We appreciate your feedback and will also review how clearly this arrangement is communicated to our guests. We look forward to welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy for another enjoyable stay. Sincerely, Guest Relations Team

Dear Mr. Daniel B. G., thank you very much for taking the time to share your feedback. We are delighted to know that you and your family had such a positive stay and appreciated our convenient location, comfortable accommodation, cleanliness and the warm service provided by our team. Your kind recognition of our Housekeeping and Front Office colleagues, and especially Tum, is greatly appreciated and will be warmly shared with them. We also value your constructive comments regarding the quality of the coffee at breakfast and the Wi-Fi connection speed. These points will be shared with the relevant teams for further review and improvement. We look forward to welcoming you and your family back for another enjoyable stay. With best regards, Guest Relations Team

Dear Mr. Mariana C. M., thank you very much for taking the time to share such detailed feedback. We are pleased to know that you enjoyed our pool, found the bed comfortable and appreciated the professional and hospitable service from our team. We are sorry that the odor from the bathroom pipes and the noise from the elevator area affected your comfort during the night. Your comments will be reviewed with our Engineering and operational teams so that we can better address these concerns. We also truly appreciate your constructive suggestion regarding our sustainability initiatives. While selected amenities are available upon request to help reduce unnecessary single-use items, we agree that this information should be communicated more clearly at check-in so guests can request anything they may need in advance. We will reinforce this with our Front Office team. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for an even more comfortable stay. Best regards, Guest Relations Team