Novotel Living Bangkok Sukhumvit Legacy 4 stars

Customer review rating (ALL Rating) 4.6/5 1,169 reviews

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Description

Hotel extras

  • Prime location, close to popular landmarks, shopping, and entertainment venues

  • Large and comfortable rooms with modern amenities and bathtub

  • Excellent transport links nearby, with both BTS and MRT stations in close proximity

  • A range of leisure facilities, including a pool, fitness center, and featured restaurant

Our accommodation(s)

Hotel location

Novotel Living Bangkok Sukhumvit Legacy

12-14 Sukhumvit 29 Alley, Klong Toey Nua, Watthana
10110 BANGKOK
Thailand

GPS:13.73519, 100.56542

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

EL SANTOS

El Santos Mexican concept restaurant and bar offers bold flavors with a modern twist. The blazing decor and lively atmosphere make it the perfect spot for a night out. Add the creative cocktails and impeccable service, it has it all.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,169 reviews

Customer review rating 0.5/5

Muhsin M. Families - Confirmed reviews ALL

Not easy to sleep due to voice of music from a nearby disco on the beach

Dear Mr. Muhsin, Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay did not meet your expectations, especially during a family trip. While our hotel is located in the city center, we are situated in a small alley and not near discos or beach clubs. We regret that we only became aware of the noise concern after your stay. If we had been informed during your stay, our team would have been more than happy to take immediate action or offer a room relocation to another area of the room to ensure a more comfortable and restful stay for you and your family. We are also very concerned about your comments regarding cleanliness, insects, room condition, and breakfast hygiene. This is certainly not the standard we aim to deliver, and your feedback has been shared with our management and relevant teams for immediate review and corrective action. Your remarks about the hotel’s condition and facilities are taken seriously. While the property has undergone renovations, we acknowledge there is still room for improvement, and guest feedback like yours is essential in helping us prioritize enhancements. We truly regret that we did not deliver the Novotel experience you expected, and we appreciate your honesty. Should you consider giving us another opportunity in the future, we would welcome the chance to restore your confidence and provide a much-improved stay. Kind regards, Parry Guest Relations Manager

Customer review rating 5.0/5

Qamar S. Families - Confirmed reviews ALL

We stayed at Novotel Legacy with our kids (14 and 9) and really appreciated the location. It’s perfectly situated away from the red-light district, which made it ideal for families, while still being close to restaurants, shopping, and transport. Everything we needed was within easy reach, and the area felt safe and convenient. Would happily stay here again.

Dear Mr. S., Thank you very much for your excellent review and for sharing your recent stay experience with us at Novotel Living Bangkok Sukhumvit Legacy. We’re delighted to hear that you and your family enjoyed your stay and appreciated our safe, family-friendly location—close to shopping, dining, and transport, yet away from busy nightlife areas. We’re pleased that the room comfort, cleanliness, WiFi, and our team’s service met your expectations. Thank you as well for your helpful feedback on breakfast variety; this has been shared with our culinary team as we continue to enhance our offerings. We truly appreciate your recommendation and hope to welcome you and your family back again soon. Sincerely yours, Guest Relations Team

Customer review rating 4.5/5

Nurul L. I. Friends - Confirmed reviews ALL

The location in Sukhumvit is very easy access to main places we wanted to go to while not being right up in front of the main road so noise is not an issue. Rooms are also big and comfortable with a very affordable price. The facilities also quite well equipped.

Dear Ms. Nurul L., Thank you for sharing your review and for choosing to stay with us. We’re delighted to hear that you enjoyed our prime Sukhumvit location, spacious and comfortable rooms, and the quiet environment away from the main road. It’s also wonderful to know that you found great value in your stay and that our team made a positive impression. Thank you for highlighting the Wi-Fi speed. We appreciate this feedback and are reviewing ways to improve connectivity to enhance our guests’ experience. Your comments on breakfast and sustainability initiatives are also well noted. We truly appreciate your recommendation and your loyalty as an ALL member. We hope to welcome you and your friends back again soon for another enjoyable stay. Your sincerely, Guest Relations Team

Customer review rating 4.5/5

David L. T. Families - Confirmed reviews ALL

Had a fantastic stay at Novotel. Staff were very friendly,great service and breakfast buffet. Kids loved the pool slide

Dear Mr. David, Thank you for your great score review and for choosing to stay with us. We’re delighted to hear that you and your family had a fantastic stay and enjoyed our location, breakfast buffet, and friendly service. It’s especially wonderful to know that the kids loved the pool slide — that’s always a highlight for families. We truly appreciate your recommendation and your loyalty as an ALL-Accor member. We hope to welcome you and your family back again soon for another enjoyable stay. Warm regards, Guest Relations Team

Customer review rating 5.0/5

Lucy C. D. Families - Confirmed reviews ALL

Excellent. Would stay here again. Perfect for families with children.

Dear Ms. D., Thank you very much for your wonderful review and perfect rating. We’re delighted to hear that you enjoyed our brilliant location, kids’ club facilities, and family rooms, and that your stay was a great experience for you and your family. We appreciate your note regarding sustainability and will continue working on better communication around our initiatives so guests can easily recognize our efforts. Thank you for your kind recommendation. We truly look forward to welcoming you and your family back again for another excellent stay. Your sincerely, Guest Relations Team

Other web-users rate our hotel

  • 1,324 reviews 9.1/10 Location
  • 1,569 reviews 8.2/10 Room
  • 1,471 reviews 8.7/10 Service
  • 33 reviews 7.8/10 WiFi
  • 969 reviews 7.6/10 Comfort
  • 661 reviews 8.4/10 Cleanliness
  • 591 reviews 8.6/10 Pool
  • 572 reviews 7.8/10 Breakfast

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