Novotel Living Bangkok Sukhumvit Legacy 4 stars

Customer review rating (ALL Rating) 4.6/5 1,163 reviews

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Description

Hotel extras

  • Prime location, close to popular landmarks, shopping, and entertainment venues

  • Large and comfortable rooms with modern amenities and bathtub

  • Excellent transport links nearby, with both BTS and MRT stations in close proximity

  • A range of leisure facilities, including a pool, fitness center, and featured restaurant

Our accommodation(s)

Hotel location

Novotel Living Bangkok Sukhumvit Legacy

12-14 Sukhumvit 29 Alley, Klong Toey Nua, Watthana
10110 BANGKOK
Thailand

GPS:13.73519, 100.56542

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

EL SANTOS

El Santos Mexican concept restaurant and bar offers bold flavors with a modern twist. The blazing decor and lively atmosphere make it the perfect spot for a night out. Add the creative cocktails and impeccable service, it has it all.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,163 reviews

Customer review rating 4.5/5

Nurul L. I. Friends - Confirmed reviews ALL

The location in Sukhumvit is very easy access to main places we wanted to go to while not being right up in front of the main road so noise is not an issue. Rooms are also big and comfortable with a very affordable price. The facilities also quite well equipped.

Customer review rating 4.5/5

David L. T. Families - Confirmed reviews ALL

Had a fantastic stay at Novotel. Staff were very friendly,great service and breakfast buffet. Kids loved the pool slide

Customer review rating 5.0/5

Lucy C. D. Families - Confirmed reviews ALL

Excellent. Would stay here again. Perfect for families with children.

Customer review rating 4.0/5

Tanya T. H. N. Families - Confirmed reviews ALL

Located off a busy road in a smaller lane way , it's less noisy. Room is spacious enough for 4 with a double and a bunk bed for a family of 4. Front desk staff variable, checking process was easy and friendly. We were given all the hotel informations . However when we came back 3pm to get keys as room was not yet available at 11am, the front desk staff told us to take a seat and have a long wait while they kept checking in guests arriving after. Had to approach and remind the lady we have already checked in and just want the room keys to have a rest from the travel and heat. Only then did she check our details to give us the keys in 2 minutes. Not sure why this didn't happen earlier. Our bags were still in the lobby. Otherwise, stay is standard for an "apart-hotel", no benefits of being a gold status at this stay.

Dear Ms. N., Thank you for sharing your detailed feedback and for rating your family stay with us. We’re glad to hear that you enjoyed our quieter location, the spacious family room with bunk beds, and found the booking process easy and informative. We sincerely apologize for the inconvenience you experienced when returning to collect your room keys. We understand how tiring travel and heat can be, especially with family, and we regret that this was not handled more proactively. Your comments have been shared with our Front Office team to improve coordination and attentiveness, particularly for guests who have already completed check-in. We also appreciate your feedback regarding the recognition of your ALL Gold status. This is an important point, and we will review how we can better acknowledge and communicate member benefits during the stay. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide a smoother, more personalized experience in the future. Warm regards, Parry Guest Relations Manager

Customer review rating 4.0/5

Patrick P. H. Families - Confirmed reviews ALL

Reasonable accommodation- staff were good to me but not to my wife who is also ALL Gold and Explorer + member as they made her wait for the key when she and our children returned around 2-3pm even though we already checked in in the morning

Dear Mr. P. H. Patrick, Thank you for sharing your feedback and for rating your stay with us. We’re pleased to know that you found the accommodation reasonable and that several aspects of your stay met your expectations. We sincerely apologize for the inconvenience your wife and children experienced when returning to collect the room key, especially as you had already completed check-in earlier in the day. We fully understand how frustrating this must have been, and we regret that the service was not consistent particularly given that your wife is also an ALL Gold and Explorer+ member. This is not the level of attentiveness we aim to provide, and your comments have been shared with our Front Office team for immediate review and improvement. Thank you for your continued loyalty and for still recommending our hotel despite this experience. We truly hope to welcome you and your family back in the future and provide a smoother, more considerate stay. Warm regards, Parry Guest Relations Manager

Other web-users rate our hotel

  • 1,324 reviews 9.1/10 Location
  • 1,569 reviews 8.2/10 Room
  • 1,471 reviews 8.7/10 Service
  • 33 reviews 7.8/10 WiFi
  • 969 reviews 7.6/10 Comfort
  • 661 reviews 8.4/10 Cleanliness
  • 591 reviews 8.6/10 Pool
  • 572 reviews 7.8/10 Breakfast

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