Novotel Living Bangkok Sukhumvit Legacy 4 stars

Customer review rating (ALL Rating) 4.6/5 1,153 reviews

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12-14 Sukhumvit 29 Alley, Klong Toey Nua, Watthana, 10110 BANGKOK, Thailand

Description

Hotel extras

  • Prime location, close to popular landmarks, shopping, and entertainment venues

  • Large and comfortable rooms with modern amenities and bathtub

  • Excellent transport links nearby, with both BTS and MRT stations in close proximity

  • A range of leisure facilities, including a pool, fitness center, and featured restaurant

Our accommodation(s)

Hotel location

Novotel Living Bangkok Sukhumvit Legacy

12-14 Sukhumvit 29 Alley, Klong Toey Nua, Watthana
10110 BANGKOK
Thailand

GPS:13.73519, 100.56542

Telephone
Fax +66 2 690 1999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

EL SANTOS

El Santos Mexican concept restaurant and bar offers bold flavors with a modern twist. The blazing decor and lively atmosphere make it the perfect spot for a night out. Add the creative cocktails and impeccable service, it has it all.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,153 reviews

Customer review rating 5.0/5

Lucy C. D. Families - Confirmed reviews ALL

Excellent. Would stay here again. Perfect for families with children.

Customer review rating 4.0/5

Tanya T. H. N. Families - Confirmed reviews ALL

Located off a busy road in a smaller lane way , it's less noisy. Room is spacious enough for 4 with a double and a bunk bed for a family of 4. Front desk staff variable, checking process was easy and friendly. We were given all the hotel informations . However when we came back 3pm to get keys as room was not yet available at 11am, the front desk staff told us to take a seat and have a long wait while they kept checking in guests arriving after. Had to approach and remind the lady we have already checked in and just want the room keys to have a rest from the travel and heat. Only then did she check our details to give us the keys in 2 minutes. Not sure why this didn't happen earlier. Our bags were still in the lobby. Otherwise, stay is standard for an "apart-hotel", no benefits of being a gold status at this stay.

Dear Ms. N., Thank you for sharing your detailed feedback and for rating your family stay with us. We’re glad to hear that you enjoyed our quieter location, the spacious family room with bunk beds, and found the booking process easy and informative. We sincerely apologize for the inconvenience you experienced when returning to collect your room keys. We understand how tiring travel and heat can be, especially with family, and we regret that this was not handled more proactively. Your comments have been shared with our Front Office team to improve coordination and attentiveness, particularly for guests who have already completed check-in. We also appreciate your feedback regarding the recognition of your ALL Gold status. This is an important point, and we will review how we can better acknowledge and communicate member benefits during the stay. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide a smoother, more personalized experience in the future. Warm regards, Parry Guest Relations Manager

Customer review rating 4.0/5

Patrick P. H. Families - Confirmed reviews ALL

Reasonable accommodation- staff were good to me but not to my wife who is also ALL Gold and Explorer + member as they made her wait for the key when she and our children returned around 2-3pm even though we already checked in in the morning

Dear Mr. P. H. Patrick, Thank you for sharing your feedback and for rating your stay with us. We’re pleased to know that you found the accommodation reasonable and that several aspects of your stay met your expectations. We sincerely apologize for the inconvenience your wife and children experienced when returning to collect the room key, especially as you had already completed check-in earlier in the day. We fully understand how frustrating this must have been, and we regret that the service was not consistent particularly given that your wife is also an ALL Gold and Explorer+ member. This is not the level of attentiveness we aim to provide, and your comments have been shared with our Front Office team for immediate review and improvement. Thank you for your continued loyalty and for still recommending our hotel despite this experience. We truly hope to welcome you and your family back in the future and provide a smoother, more considerate stay. Warm regards, Parry Guest Relations Manager

Customer review rating 3.5/5

Behrooz G. Families - Confirmed reviews ALL

The hotel was clean and the staff were friendly, which we appreciated. However, several things didn’t meet our expectations. The location is not close to the BTS, and there is no shuttle bus. Walking there with a small child was difficult, especially in the heat. One of the main reasons we booked this hotel was the advertised kids’ activities, but we weren’t given any information at check-in, and when we eventually used the area, there wasn’t much suitable for our 2-year-old. Overall, the hotel is okay, but nothing exceptional. One more thing to note: we requested a 2-hour late checkout and were charged 1,000 baht. Most hotels usually offer this free of charge, so it felt unnecessary.

Dear Mr. Behrooz, Thank you for taking the time to share your detailed feedback following your family stay with us. We’re pleased to hear that you found the hotel clean and our team friendly, and we appreciate your honest comments on the areas where we fell short. We understand that traveling in the Sukhumvit area, which can be quite congested, may be challenging for guests with young children. Our team is always happy to assist by arranging taxis or ride-hailing applications to help ensure a more comfortable and convenient journey. Your feedback regarding the kids’ activities is well noted, and we apologize that this was not clearly explained at check-in and did not fully meet your expectations for a 2-year-old. We are reviewing how we communicate and enhance our family facilities to better support younger guests. We also understand your concern regarding the late checkout charge. While this is subject to availability and hotel policy, we acknowledge that clearer communication and flexibility would have improved your experience. Additionally, your comments on Wi-Fi access and breakfast quality have been shared with the relevant teams for improvement. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more seamless and family-friendly experience in the future. Your sincerely, Guest Relations Team

Customer review rating 1.5/5

Olivier D. Families - Confirmed reviews ALL

⭐️ 1/5 – Terrible Service and Completely Unwelcoming Our experience at this hotel was extremely disappointing from start to finish. The counter staff were not welcoming at all — cold, dismissive, and clearly uninterested in helping. Even though we had checked in online in advance, our room was still not ready when we arrived after a tough night of travel with our baby. When we mentioned the online check-in, the counter employee didn’t say “I don’t care,” but her attitude made it obvious that it didn’t matter to her. She offered no support to help us or our baby feel comfortable while waiting. While waiting near the indoor playground so our child could relax, employees even came to kick us out of the restaurant area simply because we had external food — even though our room wasn’t ready and we were doing our best with a tired toddler. The problems continued throughout our stay. Our room was never cleaned on time. Even after we asked the cleaning staff directly to do our room before our baby’s nap, they still showed up only when we were inside — right when our child was trying to sleep. To make things worse, the overall attitude of the hotel feels far more pretentious than it used to be, without offering the level of service that should justify it. Staff behave as if they’re running a high-end establishment, yet they fail to deliver even basic hospitality. Overall, the service was cold, unhelpful, and inconsiderate, especially for families. We cannot recommend this hotel to anyone. There are many better options where guests receive genuine care and respect.

Dear Mr. D. Olivier, Thank you for taking the time to share your experience with us. We are truly sorry that your stay did not meet expectations and sincerely regret the inconvenience you encountered. As the hotel was experiencing high occupancy during your stay, early access to the room despite online check-in was unfortunately limited. However, we deeply apologize that our team did not provide clearer information or offer alternative options to help you feel more welcomed, especially as a valued ALL Gold member. We also appreciate you highlighting the delays in room cleaning and the way our team handled guests waiting for their rooms in public areas. Your feedback has been taken seriously and will be used to improve our service standards, communication, and guest care particularly for families. Thank you again for your valuable comments. We truly hope to have the opportunity to welcome you back in the future and provide you with a much improved and more pleasant experience. Kind regards, Guest Relations Manager

Other web-users rate our hotel

  • 1,314 reviews 9.1/10 Location
  • 1,551 reviews 8.2/10 Room
  • 1,455 reviews 8.8/10 Service
  • 33 reviews 7.8/10 WiFi
  • 959 reviews 7.6/10 Comfort
  • 652 reviews 8.3/10 Cleanliness
  • 584 reviews 8.6/10 Pool
  • 562 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.