Dear Ms. Palita N., we truly appreciate you sharing your experience with us and are delighted to know that you and your family enjoyed a comfortable stay. It is wonderful to hear that you appreciated the clean and functional room, convenient location and family-friendly facilities, and that the children especially enjoyed the bunk beds. Your suggestion regarding a wider variety of toys for different age groups is very valuable and will be shared with the relevant team. Regarding the game room, we do have a time-slot booking system in place to help ensure that all children have a fair opportunity to enjoy the facilities. We appreciate your feedback and will also review how clearly this arrangement is communicated to our guests. We look forward to welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy for another enjoyable stay. Sincerely, Guest Relations Team

Dear Mr. Daniel B. G., thank you very much for taking the time to share your feedback. We are delighted to know that you and your family had such a positive stay and appreciated our convenient location, comfortable accommodation, cleanliness and the warm service provided by our team. Your kind recognition of our Housekeeping and Front Office colleagues, and especially Tum, is greatly appreciated and will be warmly shared with them. We also value your constructive comments regarding the quality of the coffee at breakfast and the Wi-Fi connection speed. These points will be shared with the relevant teams for further review and improvement. We look forward to welcoming you and your family back for another enjoyable stay. With best regards, Guest Relations Team

Dear Mr. Mariana C. M., thank you very much for taking the time to share such detailed feedback. We are pleased to know that you enjoyed our pool, found the bed comfortable and appreciated the professional and hospitable service from our team. We are sorry that the odor from the bathroom pipes and the noise from the elevator area affected your comfort during the night. Your comments will be reviewed with our Engineering and operational teams so that we can better address these concerns. We also truly appreciate your constructive suggestion regarding our sustainability initiatives. While selected amenities are available upon request to help reduce unnecessary single-use items, we agree that this information should be communicated more clearly at check-in so guests can request anything they may need in advance. We will reinforce this with our Front Office team. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for an even more comfortable stay. Best regards, Guest Relations Team

Dear Mr. Francis M. N., thank you very much for sharing your lovely feedback and for awarding us a perfect overall score. We are delighted to know that you appreciated our convenient yet peaceful location, the warm welcome from our team and the high standard of housekeeping throughout your stay. It is especially encouraging to hear that one of our team members at the entrance went to great lengths to assist with your airport transportation. Even though you may not recall his name, your recognition will be warmly shared with the team. We sincerely appreciate your support and are pleased that your stay was such a positive one. We look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy in the near future. Best regards, Guest Relations Team

Dear Mr. Taranjiet S. Thank you sincerely for your wonderful and heartfelt review of Novotel Living Bangkok Sukhumvit Legacy. We are especially delighted to hear how much Praew’s warmth, professionalism, leadership, and personal attention contributed to making your stay memorable. Your kind recognition of her commitment to hospitality and guest satisfaction will mean a great deal to her and to our entire team. It is also wonderful to know that you felt genuinely welcomed and valued, and that you enjoyed our service, location, and family-friendly atmosphere. We truly appreciate you taking the time to share your experience and look forward to welcoming you back for another exceptional stay on your next trip to Bangkok. Warm regards, Guest Relations Team

Dear Ms. Ai G. R. T., thank you for taking the time to share your positive experience. We are delighted to know that you and your family enjoyed our convenient location, clean environment and comfortable accommodation. It is also wonderful to hear that the kindness of our team contributed to making your stay so enjoyable. We especially appreciate your recognition of Beam. Your thoughtful compliment will be shared with Beam and the rest of our team, as feedback like yours is a great source of encouragement. We sincerely look forward to welcoming you and your family back when you next visit Bangkok. Best wishes, Guest Relations Team

Dear Mr.Gary C., thank you for returning to stay with us and for sharing another wonderful review. We are delighted that your experience was smooth from the easy booking process and check-in through to your departure. Your kind comments about our friendly and professional team are sincerely appreciated, and your special recognition of Parry’s attentive service will be proudly shared with her. It is also rewarding to know that you enjoyed our cleanliness, breakfast, Wi-Fi and sustainability efforts. Thank you for your continued loyalty as an ALL – Accor Live Limitless and for your generous recommendation. We look forward to warmly welcoming you back to Novotel Living Bangkok Sukhumvit Legacy for another excellent stay very soon. Best regards, Guest Relations Team

Dear Ms. Rawan A., Thank you for sharing your experience. We are pleased that you and your family enjoyed our convenient location, comfortable accommodation, breakfast, and the warm hospitality provided by our team. Your kind recognition of our evening concierge, who assisted with arranging your taxi, will be shared with the team. We also appreciate your comments regarding the air conditioning and the small stains noticed on some towels and blankets. While we are glad the air-conditioning issue was resolved promptly, your feedback highlights the importance of regular maintenance and careful linen inspections. These points have been shared with the relevant teams for improvement. We look forward to welcoming you and your family back for another pleasant and comfortable stay on your next trip to Bangkok. Guest Relations Team Novotel Living Bangkok Sukhumvit Legacy

Dear Mr. David C., thank you for sharing your wonderful review and awarding us perfect scores across every aspect of your stay. We are delighted that your experience, from arrival and accommodation to breakfast, cleanliness, Wi-Fi and service from our team, fully met your expectations. Being described as your home away from home is one of the most meaningful compliments we could receive. Your generous recommendation and recognition of our sustainability efforts are sincerely appreciated and will be proudly shared with the entire team. We look forward to warmly welcoming you back to Novotel Living Bangkok Sukhumvit Legacy whenever your travels bring you to Bangkok. Best regards, Guest Relations Team

Dear Mr. Anuj P., Thank you for your wonderful review and perfect overall rating. We are delighted that you and your wife had such a satisfying and memorable stay, and that the warm hospitality provided by our teams across the hotel made you feel welcome. Your special recognition of Mai’s helpful service and Pavan’s excellent service at El Santo is greatly appreciated. We will be delighted to share your kind comments with them and the entire team. It is also lovely to know that the birthday cake made your wife’s celebration even more special. Thank you for choosing to celebrate this meaningful occasion with us and for your loyalty as an ALL-Accor member. We look forward to welcoming you both back to Novotel Living Bangkok Sukhumvit Legacy for another memorable stay. Sincerely, Guest Relations Team

Dear Mr. Anthony S. M., Thank you for your outstanding review and perfect ratings. It is especially rewarding to know that each stay continues to provide the same consistent experience you have come to expect from us. We are delighted that you appreciated our convenient location, spacious and updated rooms, excellent cleanliness, enjoyable breakfast, and great value. Your kind recognition of our team means a great deal and will be shared with everyone. Thank you for your continued trust, recommendation, and we look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy for another excellent stay. Sincerely, Guest Relations Team

Dear Ms. Noia H., Thank you for sharing your experience. We are pleased that you appreciated our convenient location; however, we regret that the condition of the room and hotel facilities did not meet your expectations. The worn amenities, scratched flooring, and marks on the walls described do not reflect the standards we aim to provide. Your comments have been shared with our Housekeeping and Engineering teams for further inspection and corrective attention. We have also noted your feedback regarding the Wi-Fi speed and forwarded it to our technical team. Your feedback is valuable in helping us identify areas requiring improvement. We hope to have an opportunity to welcome you back and provide a more comfortable experience in the future. Guest Relations Team Novotel Living Bangkok Sukhumvit Legacy

Dear Mr.Mohamed A. B. P., thank you for sharing your valued feedback. We are pleased that your family enjoyed our spacious and clean rooms, convenient location, helpful team, and Playtopia Kids’ Club. We appreciate your suggestions regarding clearer food labelling for dietary requirements, more accurate room photographs, and easier pool access. These comments have been shared with the relevant teams for review. While the pool route follows the existing hotel layout, we will consider practical ways to make the experience more comfortable. Thank you for your recommendation and loyalty as an ALL-Accor Silver member. We hope to welcome your family back again. Guest Relations Team Novotel Living Bangkok Sukhumvit Legacy

Dear Mr. Guangzheng W., Thank you for your outstanding review and perfect ratings. We are delighted that you considered our hotel the perfect choice for your Bangkok trip and enjoyed our central Sukhumvit location, accommodation, breakfast, facilities, and sustainability initiatives. Your special recognition of Natt’s friendly and hospitable service is greatly appreciated. We will be delighted to share your kind comments with Natt and the entire team. It is also wonderful to know that your welcome drink, welcome amenity, room upgrade, and overall recognition as an ALL-Accor Platinum member exceeded your expectations. Your loyalty and generous recommendation mean a great deal to us. We look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy on your next visit to Bangkok. Guest Relations Team

Dear Mr. Vrushabh C., Thank you for your wonderful review and perfect overall rating. It is especially rewarding to know that you continue to enjoy comfortable stays with us and appreciate our well-maintained property. Your kind comments about the courteous and cooperative service provided by our team are greatly appreciated and will be shared with them. Your recommendation means a great deal to us and provides wonderful encouragement to continue delivering consistently positive experiences. We look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy for another comfortable stay. Guest Relations Team Novotel Living Bangkok Sukhumvit Legacy

Dear Ms. Christina S., thank you for sharing your experience. While we are pleased that you appreciated our location, we sincerely regret that your room was not properly prepared for your arrival. The stained bed linen, missing pillowcases, empty soap and shampoo dispensers, and remote control requiring new batteries do not reflect the standards we aim to provide. You should not have needed to prepare a list of items requiring cleaning, replenishment, or repair during your stay. Your comments have been shared with our Housekeeping and Engineering teams to reinforce room inspections and ensure that cleanliness, amenities, and equipment are thoroughly checked before each guest’s arrival. We appreciate your valuable feedback and hope to have an opportunity to provide you with a much-improved experience in the future. Guest Relations Team Novotel Living Bangkok Sukhumvit Legacy

Dear Mr. Vishal P. L., Thank you for sharing your experience and for your excellent rating. We are delighted that you and your family enjoyed our clean and comfortable accommodation, convenient location, breakfast, pool, children’s facilities, and the warm service provided by our team. Your special recognition of our Concierge team and the team member who assisted you during breakfast is greatly appreciated. We will be pleased to share your kind comments with them. We have also noted that your ALL membership was not acknowledged during your stay. We understand how important proper recognition is to our loyal members, and your feedback has been shared with our Front Office team to improve this aspect of the guest experience. Thank you for your recommendation. We hope to welcome you and your family back to Novotel Living Bangkok Sukhumvit Legacy for an even more enjoyable stay. Warmest regards, Guest Relations Team