Novotel Living Bangkok Sukhumvit Legacy 4 stars

Customer review rating (ALL Rating) 4.6/5 1,121 reviews

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12-14 Sukhumvit 29 Alley, Klong Toey Nua, Watthana, 10110 BANGKOK, Thailand

Description

Hotel extras

  • Prime location, close to popular landmarks, shopping, and entertainment venues

  • Large and comfortable rooms with modern amenities and bathtub

  • Excellent transport links nearby, with both BTS and MRT stations in close proximity

  • A range of leisure facilities, including a pool, fitness center, and featured restaurant

Our accommodation(s)

Hotel location

Novotel Living Bangkok Sukhumvit Legacy

12-14 Sukhumvit 29 Alley, Klong Toey Nua, Watthana
10110 BANGKOK
Thailand

GPS:13.73519, 100.56542

Telephone
Fax +66 2 690 1999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

EL SANTOS

El Santos Mexican concept restaurant and bar offers bold flavors with a modern twist. The blazing decor and lively atmosphere make it the perfect spot for a night out. Add the creative cocktails and impeccable service, it has it all.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,121 reviews

Customer review rating 5.0/5

Alan M. Solo - Confirmed reviews ALL

Lovely clean hotel, rooms very quiet and well sound proofed. Very short walk to amenities

Dear Mr. Alan, Thank you for staying with us and for your wonderful review. We’re delighted to hear that you enjoyed our clean and quiet rooms, convenient location, and easy booking experience through the ALL App. It’s great to know that our team made a positive impression your kind words mean a lot to us. We’re also glad our sustainability practices and ALL member recognition added to your stay. We truly appreciate your recommendation and hope to welcome you back on your next visit to Bangkok. Warm regards, Guest Relations Team

Customer review rating 4.0/5

Soon C. J. L. Business - Confirmed reviews ALL

Hotel location is good, easy access to shopping and eateries and subway stations. Very congested area with heavy traffic though. If you need to travel to further distance via grab, you might need to book the grab 30 - 45min earlier since it will take the grab driver some time to reach you.

Dear Ms. J., Thank you for staying with us and for sharing your feedback. We’re glad you enjoyed our convenient location and had a pleasant stay during your business trip. We appreciate your note about the busy traffic, and your tip on arranging Grab earlier is very helpful. I’m sorry for the inconvenience with the toilet paper not being replenished. We’ve reminded our housekeeping team to double-check essential amenities, and we’re always happy to provide additional items upon request at any time. Thank you for your loyalty as an ALL Accor+ Explorer Gold member. We hope to welcome you back again soon. Warm regards, Guest Relations Team

Customer review rating 5.0/5

Toufaili H. Solo - Confirmed reviews ALL

I stay here every time I come to Bangkok. The staff are so friendly and welcoming and champion customer service.

Dear Mr. H., Thank you for your continued trust in staying with us every time you visit Bangkok. We’re delighted to hear that our team—especially Santi and Beam—helped make you feel welcome, and that you enjoyed your stay, from check-in to cleanliness and accommodation. We appreciate your feedback regarding breakfast and the need for more Halal options. We are reviewing this with our F&B team to improve our offerings and ensure a better experience on your next visit. Thank you again for your kind words. We look forward to welcoming you back soon. Best wishes, Guest Relations Team

Customer review rating 1.0/5

Okan E. Families - Confirmed reviews ALL

I have stayed in many Novotel hotels around the world, but this was by far the worst experience I have ever had with the brand. The main problem was the appalling air quality throughout the property (except, ironically, the lobby, which had perfect, fresh air conditioning). In the corridors and rooms, the air was stale and there was a strong, unpleasant carpet/mold-like odor that made breathing uncomfortable. The room AC units were old and ineffective; instead of cleaning the air, they simply blew the same bad smell from the corridors directly into the room. Windows could only be opened a few centimeters, and even then, the heavy pollution and street smells from outside made it impossible to get any fresh air. As a result, we spent the entire stay feeling stuffy and unwell. Breakfast was another disappointment. The hotel has two on-site restaurants for breakfast, but the air conditioning there was equally weak, and the strong smell of cooking (typical local food odors) circulated constantly, making it very unappetizing. The small open-air garden between the restaurants offered no relief because the entire surrounding area smells strongly of sewage and pollution. To make matters worse, right in front of the hotel entrance, our friends (we were traveling as two families) were almost pickpocketed by a couple. The hotel security guard witnessed the entire incident but did nothing to intervene or stop the thieves, who simply walked away. When we asked to see the CCTV footage, we were told there are no cameras covering the main entrance area – which feels unbelievable for a 4-star international chain hotel in central Bangkok. Overall, the combination of terrible air quality, poor maintenance, disappointing food offerings, and shocking lack of security made this stay unbearable.

Customer review rating 5.0/5

Luigi V. Solo - Confirmed reviews ALL

I had a great time in the Hotel. The staff is super friendly. 5 min walk to Emquartier.

Dear Mr. V., Thank you so much for your wonderful review. We’re delighted to hear that you had a great stay and that our friendly team, comfortable bed, and convenient location made your visit enjoyable. Your kind words about our Front Desk, security team, and especially the El Santo team Chef Daniel, the manager, and the smiling staff truly mean a lot. We will make sure they receive your appreciation. We’re honored to know that we’ve become your favorite hotel in Bangkok. Thank you again for your perfect scores and for recommending us. We look forward to welcoming you back soon. Best regards, Guest Relations Team at Novotel Living Bangkok Sukhumvit Legacy

Other web-users rate our hotel

  • 1,292 reviews 9.1/10 Location
  • 1,530 reviews 8.3/10 Room
  • 1,429 reviews 8.9/10 Service
  • 31 reviews 8.5/10 WiFi
  • 944 reviews 7.7/10 Comfort
  • 645 reviews 8.5/10 Cleanliness
  • 573 reviews 8.6/10 Pool
  • 557 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.