ibis Styles Zumaia Zestoa 3 stars

Name: ibis Styles Zumaia Zestoa - ALL
Address: Arroako Industrialdea 939 01, ZESTOA, 20749, ES
Telephone: +34843764000
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 99 reviews

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Arroako Industrialdea 939 01, 20749 ZESTOA, Spain

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ibis Styles Zumaia Zestoa

Design economy hotel, open to creative minds

With 77 rooms, it is strategically located at exit 48 of AP8 motorway, between San Sebastian and Bilbao, and is ideal for leisure, business and tourism. 5 km from beaches, it is perfect for exploring the beauty of the Basque coast and the heritage of the inland. Inspired by local geology and Basque mythology, it aims to be comfortable and stylish for those looking for nature and optimal connectivity.

On the Basque coast, the hotel is an ideal starting point for discovering the Geopark, the flysch cliffs, beaches, coastal paths and local gastronomy, with multiple leisure and nature options.

Economy hotel inspired by nature and Basque mythology. ibis Styles Zumaia Zestoa has creativity, comfort and a friendly setting. Ideal for exploring the Basque coast, San Sebastian, Bilbao, and Vitoria.

Mrs Itziar CALDERON, Hotel Management

Hotel extras

New hotel opening (June 2026)
Jentilak: Authentic and elegant Basque cuisine
Free parking and electric vehicle charger (Tesla). WiFi. Pet-friendly
Great for tourism (Just a 10-minute drive from Zumaia Beach)
Right off exit 48 of highway AP8 (easy access to San Sebastián and Bilbao)

Our accommodation(s)

Room

Standard room with double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Double bed(s)

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Room

Standard room with twin beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Single bed(s)

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Room

Comfort room with twin beds and a double sofa bed

4 pers. max
22 m² / 236 sq ft

Bedding 2 x Single bed(s) and 1 x Double sofa bed(s)

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Room

Comfort Room with double bed and a double sofa bed

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)

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Room

Superior Room with King Size bed and private terrace

2 pers. max
18 m² / 193 sq ft

Bedding 1 x King size bed(s)

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Room

Superior Room with twin beds and private terrace

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Single bed(s)

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Room

Superior Room with double bed, double sofa bed and private terrace

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)

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Room

Connecting Comfort Room

4 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s) and 2 x Single bed(s)

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Room

Comfort room featuring a double bed and a single sofa bed

3 pers. max
22 m² / 236 sq ft

Bedding x Double bed(s) and x Single sofa bed(s)

See availabilities

Apartment

Apartment with kitchenette, with double bed and a double sofa bed

Non contractual photo

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)

See availabilities

Hotel location

ibis Styles Zumaia Zestoa

Arroako Industrialdea 939 01
20749 ZESTOA
Spain

GPS:43.269111, -2.271056

+34 843 76 40 00

Railway station
Highway exit
Ferries

AP8 - 48

Highway exit

Access: 1 km / 0.62 mi 2 min walk / 1 min drive

NORTH STATION

Railway station

Access: 30 km / 18.64 mi 24 min drive

BILBAO

Ferries

Access: 85 km / 52.82 mi 58 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property

JENTILAK

Non contractual photo

At Jentilak, seasonal cuisine meets Basque mythology. Between cliffs and legends, enjoy locally inspired food with international touches, from an informal bite to a leisurely dinner in a unique setting.

JENTILAK

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Like ancient giants who inhabited our lands, take time to delight. The Jentilak Bar is waiting for you after your check-in or at dusk: drinks with soul, inspired by our land and designed for your comfort.

Fitness center

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Our fitness room helps balance and energy at any time with high-end Technogym machines

Meetings & Events

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Number of Meeting Room: 2
Surface of the largest room: 87 m² / 936.459 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 75

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 99 reviews

Krzysztof H. Couples - 8/10/2026 Confirmed reviews ALL

Thank you for taking the time to share your feedback with us. We are truly sorry that you were not properly informed that a table reservation was required for dinner. We understand how frustrating this must have been, especially when you were expecting to have dinner at our restaurant during your stay. We are glad that our team was ultimately able to find a solution for you, but we fully understand that this should not have been necessary. Clear communication with our guests is very important to us, and we will review this with our team to ensure that our dinner arrangements and reservation requirements are explained clearly to all guests. We sincerely apologize for the inconvenience and hope to have the opportunity to welcome you back and provide you with a much smoother experience. Kind regards, Itziar Calderón General Manager Ibis styles Zumaia Zestoa

Francisca F. T. Families - 8/9/2026 Confirmed reviews ALL

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest experience Ibis styles Zestoa Zumaia

Richard J. S. Families - 8/7/2026 Confirmed reviews ALL

Dear Ricahard, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest experience Ibis styles Zestoa Zumaia

Paul T. B. Couples - 8/2/2026 Confirmed reviews ALL

We booked this hotel as it advertised that the restaurant was open on Sunday evening. I think (hope) it will probably be a lovely hotel in the future but it’s really not great at the moment. Guessing as it’s new so perhaps teething trouble? We were checked in but not welcomed as usual. Complimentary drinks not offered. I asked for the menu to read with our pre dinner drinks and was given it but no one said that menu was not available on Sunday. We were told only 2 starters available then just pizzas. The croquettes were tiny little balls. The pizza was not hot and very stodgy. We left most of it. Glancing around at other tables everyone else didn’t look happy either. No one asked if we’d enjoyed our meal probably as it was obvious we hadn’t. Bar staff were friendly and wines were very reasonable. Room was lovely, comfortable and good temperature. Breakfast was awful. Advertised as from 7 but when we came in on time they were still mopping the floors and even vacuumed around our feet as we ate. Tables weren’t laid - they started laying the places as we finished. The ‘hot’ food was cold and congealed despite us being there as they opened. The hot plates had not been switched on. We weren’t asked at checkout if we had enjoyed our stay. Reception staff were polite but not friendly.

Thank you for taking the time to share such detailed feedback with us. First of all, we would like to sincerely apologise that your experience did not meet your expectations. As a newly opened hotel, we are still in the early stages of our operation, and we fully understand that some aspects of our service may not yet be running as smoothly as they should. We are especially sorry about your experience at breakfast and in the restaurant. Your comments are very valuable to us, as they help us identify the areas where we need to improve and ensure that our service is fully ready for our guests. We are, however, pleased to know that you enjoyed your room, found it comfortable and appreciated the friendliness of our bar team and our wine prices. We completely understand your disappointment and sincerely apologise for the inconveniences you experienced. We are working every day with our team to improve our procedures and achieve the level of service our guests deserve. We hope that, in the future, you will give us another opportunity to welcome you and show you the improvements we are making. Itziar Calderón General Manager

Marti A. Families - 7/26/2026 Confirmed reviews ALL

Dear Mr A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest experience Ibis styles Zestoa Zumaia

Web-users rating

Other web-users rate our hotel

69 reviews 9.5/10 Location
83 reviews 8.3/10 Room
92 reviews 8.9/10 Service
70 reviews 9.7/10 Vibe
53 reviews 8.5/10 Breakfast
50 reviews 7.8/10 Comfort
49 reviews 8.4/10 Cleanliness
40 reviews 8.1/10 Food

8 reviews 9.3/10 Location
10 reviews 8.5/10 Room
9 reviews 8.2/10 Comfort
8 reviews 9.5/10 Vibe
8 reviews 8.6/10 Breakfast
6 reviews 7.8/10 Food

5 reviews 9.6/10 Location
10 reviews 8.8/10 Service
5 reviews 8.5/10 Breakfast
5 reviews 8.4/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

At ibis Styles Zumaia Zestoa, we offer a range of amenities to ensure a comfortable stay:

Free Wi-Fi and high-speed internet
Private indoor and outdoor parking for an additional fee
Breakfast buffet for an additional fee
Air conditioning and wheelchair accessibility
Fitness center with Technogym machines
Jentilak restaurant and bar
Pets allowed for an additional fee
Meeting rooms and business center

What dining options are available?

What are the check-in and check-out times?

At ibis Styles Zumaia Zestoa, check-in is from 02:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, ibis Styles Zumaia Zestoa regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.